BFS Cargo E-Newsletter

Size: px

Start display at page:

Download "BFS Cargo E-Newsletter"

Leslie York
5 years ago
Views:

1 Vol. 1/ 2012 Handling with CARE Customer Attentive Responsive Efficient Dear Friends, Welcome to the 1 st edition in 2012 of the BFS Cargo E-Newsletter. Sawasdee Pee Mai Krub! Looking back on 2011 it was another good year for BFS Cargo although we did have some huge challenges during the year, especially with the heavy flooding in October & November. I am pleased to say that business has recovered remarkably quickly and I think that speaks volumes about the strength I am pleased to say that business has recovered remarkably quickly and I think that speaks volumes about the strength of Thailand and the resilience of the David Ambridge Thai people. General Manager - Cargo of Thailand and the resilience of the Thai people. Not once during that crisis did any of my staff complain about their situation. They just came into work and got on with looking after our Customers. I am extremely proud and grateful to all of them. In 2011 we had a great success with E-Freight. Emirates Airlines was a key player in this success when they announced that they would only accept E-AWB on shipments to/from DXB. This was a key move and I congratulate them on this success. I hope that more Airlines adopt this approach in Looking forward to this year I really hope that Royal Thai Customs will mandate Advanced Manifest for Thailand. This is good for the country, good for the industry, and good for the Customers. Advanced information is good information. It can be used to carry out risk analysis before the shipments arrive in Thailand, improve Security, and reduce the number of shipments that require Customs Inspection. All these are very positive and have already been adopted in large parts of the World, including EU, USA, CANADA, INDIA, KOREA, TURKEY, INDONESIA, amongst others. We are now just one month away from the SECOND ANNUAL BFS CARGO AWARDS GALA DINNER February 17 th is the day and I hope to see many of you at this prestigious event. As I have mentioned before the whole evening is about CHARITY. We support the FOUNDATION FOR SLUM CHILD CARE here in Bangkok. The money that we raised last year was enough to support the Day Care Centre at On Nut for the whole year. That is great news and I thank all of the companies that attended last year and made their charitable donations. This year I am very proud to announce that we have a goal to build a new Day Care Centre in this area. I expect this to take 1-2 years to complete but we have a goal and I know that as a Cargo Community we can achieve this together. I visited the Khlong Toei Centre recently and saw 90 children being looked after. Only 40 children can be cared for at On Nut because the facility there is not owned by the Foundation, it is a Municipality building. Please believe me when I tell you that it is not luxurious in any way and children really deserve something better. Well, we intend to do that and have a permanent legacy that we can all be proud of. Vol.1/2012

2 I hope to see at least 200 people at the event and we already have VIP s coming from around the Globe to join us and contribute to this very, very worthwhile Charity. Looking back through my archives I see that we are now into the 4 th year for this Newsletter. I really hope that you find it interesting and informative. If you have any suggestions on articles you would like to see or contribute then please let me know. I hope you enjoy this month s edition. Regards, David Ambridge General Manager at WFS affiliate Bangkok Flight Services - Cargo Vol.1/2012

Import Collection Screen With Thailand recovering from the recent devastating floods, BFS Cargo anticipates Import Cargo volumes to be heavier than normal in the near term, as a result we have sent

3 Import Collection Screen With Thailand recovering from the recent devastating floods, BFS Cargo anticipates Import Cargo volumes to be heavier than normal in the near term, as a result we have sent the following message to TAFA and all Freight Agents in the month of December: John Yep Director Cargo Service Delivery I am pleased to announce that the normal advance notice time of 4.0 hrs. before actual flight arrival time requirement of our IMPORT Collection screen has now been reduced to 2.0 hrs. Please go to this link and click on the Import Collection Screen icon on the left side of page: As mentioned previously, I encourage you to take advantage of our IMPORT Collection screen and schedule your IMPORT Cargo pick-ups away from the peak periods, if given at least 2 hrs. notice, the BFS Cargo operational team will coordinate with your staff on an assigned truck bay and have all cargo ready for immediate pick-up at the requested pick up time. This improvement in service standards will allow your company to efficiently manage the staff and equipment to better serve your customers. If any further assistance is required, please directly contact my Cargo Customer Care Manager: Khun Anne: Khun Moo: Khun Kung: Khun Oui: KulisraR@BFSAsia.com TanyaluckW@BFSAsia.com PetcharatS@BFSAsia.com AmornratS@BFSAsia.com Thank you for your support and understanding John Yep Director Cargo Service Delivery Bangkok Flight Services- Cargo Vol.1/2012

Latest News BFS Welcome Royal Brunei Airlines as Newest Customer On 15 January 2012, BFS welcomed Royal Brunei Airlines from Brunei as

Airport The first flight of Royal Brunei Airlines, BI 515, to be handled by BFS, carried in 122 passengers using Airbus 319 departed

Collin Temple, Safety and Quality Assurance Director and Ms.

BFS Certificate of Appreciation and souvenirs to captain and crews. At 12:53 hrs.

4 Latest News BFS Welcome Royal Brunei Airlines as Newest Customer On 15 January 2012, BFS welcomed Royal Brunei Airlines from Brunei as newest customer as Royal Brunei Airlines chose BFS as the provider of passenger, ground and cargo handling services at Suvarnabhumi Airport The first flight of Royal Brunei Airlines, BI 515, to be handled by BFS, carried in 122 passengers using Airbus 319 departed from Brunei International Airport, Brunei, and landed at Suvarnabhumi Airport at 12:12 hrs. Mr. Collin Temple, Safety and Quality Assurance Director and Ms. Rungtiwa Senawong, Passenger Services Manager Customer Service were on ground and led BFS team in welcoming this flight by presented BFS Certificate of Appreciation and souvenirs to captain and crews. At 12:53 hrs. of the same day, the flight BI 516 departed for Brunei with 111 passengers. Royal Brunei Airlines currently operates daily flight from Bangkok to Brunei and will operate 5 flights a week on Monday, Tuesday, Thursday, Saturday and Sunday starting from 5th February Vol.1/2012

5 Total Airline Mishandling in December 2011 MAWB Mishandling Achieve (%) 19, % Tonnage handled by BFS in December and from January to December 2011 December 2011 January to December 2011 (Cumulative) Service Types Tonnage Year-on-Year Tonnage Year-on-Year (KGs) Growth (KGs) Growth Export 13,582,827-4% 160,507,271 4% Import 11,220,063 61% 105,446,240 48% Transshipment 3,306,546-7% 34,643,070 9% Total 28,109,436 13% 300,616,581 17% BFS Cargo Contact Tel: +66 (0) Fax: +66 (0) CargoCustomerCare@BFSAsia.com Vol.1/2012

BFS Cargo E-Newsletter Vol.11/2011

BFS Cargo E-Newsletter Vol.11/2011 Vol. 11/ 2011 Handling with CARE Customer Attentive Responsive Efficient Dear Friends, Welcome to the November edition of the BFS Cargo E-Newsletter. As we all know huge parts of the country have been