Travel GPA Report Card - TRAVEL GPA DEMO

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1 The following report card is based on real-time comparison to companies that match your Travel GPA. Travel period: Jan 2007 to Mar 2007 Travel GPA Score TRAVEL GPA DEMO has compiled a Travel GPA of 3.3 Your Travel GPA classification is EXCELLENT Your Travel GPA is higher than 90 of companies with similar travel spend. Congratulations! Thanks to your high Travel GPA, your company's travel program scores in the Top 50 percent of all companies based on your selected benchmark criteria. You have set reasonable goals for your air, car, and hotel spend and have been able to achieve those goals over the course of your report card evaluation period that you selected. With your high Travel GPA, the travel program that is in place for your company is providing the results that were expected. Continued tweaking and fine-tuning in those metrics where you scored lower will further improve your GPA over time. Overall Metrics Air Number of Tickets 3,050 Air Spend $1,560,706 Average Ticket Price $ Savings $0 Savings Percent 0% Savings Lost $165,555 Savings Lost Percent 11% Hotel Number of Stays Number of Nights Spend Avg Cost / Night Car Rental Number of Rentals Number of Days Spend Avg Cost / Day 1,546 3,872 $583,233 $ ,126 3,031 $146,301 $48.27

2 Page 2 of 60 Goal Analysis Goal Metrics GPA: 2.59 Actual Goal Grade Weight towards GPA 3 Day Advance Ticket Purchase 67.70% 60% % Acceptance of Lowest Fare 61.38% 90% % Online Booking Adoption Rate 45.87% 30% % Intl Flight Saturday Departure 10.98% 15% % Preferred Air Carrier Compliance 74.13% 94% % Missed Hotel Booking Opportunities 53.64% 10% % Preferred Hotel Chain Compliance 28.78% 64% % Preferred Car Rental Compliance 98.58% 112% % Intermediate Car Class Rentals 97.69% 100% % Ticket Exchanges 11.61% 5% % Ticket Refunds 1.61% 5% Overall Air Goals Spend Average Ticket Cost Domestic Air Budget $2,382,000 $ Actual Difference Variance $1,340,778 $ $1,041, % International Air Budget $403,400 $ Actual Difference Variance $219,927 $2, $183, % Air Budget $2,785,400 Actual Difference Variance $1,560,706 -$1,224, % Preferred Carrier Compliance Carrier Actual Goal Northwest 10.07% 40% American 12.10% 15% US Air 12.79% 12% Delta 18.75% 11% United 20.43% 16% Hotel Goals Spend Avg Cost per Night Budget $350,000 $ Actual $583,233 $ Difference $233,233 Variance 66.64%

3 Page 3 of 60 Overall Hotel Chain Compliance Chain Actual Goal Wyndham 0.13% 8% Hyatt Regency 0.91% 5% Doubletree 3.82% 6% Courtyard By Marriott 7.96% 15% Marriott 15.98% 30% Overall Car Company Compliance Company Actual Goal Budget 0.36% 8% Enterprise 0.44% 0% Alamo 0.53% 4% Hertz 4.44% 100% Avis 92.81% 0%

4 Page 4 of 60 Benchmark Comparison Industry Benchmark GPA: 3.97 Average Cost Differences % Diff Grade Weight towards GPA Air Ticket Difference -9.40% % Nightly Hotel Cost -8.30% % Daily Car Cost -4.20% % Air Comparison Your Company Comparison Benchmark Spend $1,560,706 $516,949 Number of Tickets 3, Avg Ticket Cost $ $ Avg Cost per Segment $ $ Number of Segments 5,563 1,698 Number of Miles 6,355,704 2,148,417 Avg Cost per Mile $0.22 $0.22 Lowest Segment Cost $25.00 $25.00 Highest Segment Cost $11, $11, Your Company Comparison Benchmark Hotel Comparison Spend $583,863 $68,717 Number of Stays 1, Hotel Nights 3, Avg Cost per Night $ $ Avg Nights per Stay 3 2 Lowest Rate $45.99 $45.99 Highest Rate $ $2, Car Rental Comparison Your Company Comparison Benchmark Spend $146,301 $4,919 Number of Rentals 1, Rental Days 3, Avg Cost per Day $48.27 $50.38 Avg Days per Rental 3 2 Lowest Rate $25.00 $25.00 Highest Rate $ $576.00

5 Page 5 of 60 Benchmark Comparison by City Pair Market Benchmark Comparison # # Cost / Cost / # # Cost / Cost / Market Pair Spend Segs Miles Segment Mile Spend Segs Miles Segment Mile Boston - Cleveland $ ,267 $ $0.32 $ ,477 $ $0.23 Boston - Houston $ ,890 $ $0.09 $ ,715 $ $0.11 Boston - St Louis-Intl $1, ,090 $ $0.48 $ ,137 $ $0.38 Boston - Miami $2, ,302 $ $0.16 $2, ,908 $ $0.27 Atlanta - Boston $6, ,463 $ $0.25 $3, ,728 $ $0.21 Boston - Philadelphia $7, ,732 $ $0.42 $2, ,967 $ $0.44 Boston - Ohare $10, ,628 $ $0.19 $4, ,880 $ $0.27 Boston - Laguardia $11, ,606 $ $0.92 $8, ,102 $ $0.87 Boston - Newark $11, ,786 $ $1.35 $4, ,128 $ $1.48 Atlanta - Boston Boston - Cleveland Boston - Houston Boston - Laguardia Boston - Miami Boston - Newark Boston - Ohare Boston - Philadelphia Boston - St Louis -Intl $238 $186 $200 $138 $154 $165 $176 $164 $207 $218 $259 $242 $166 $157 $133 $124 $404 $ ComparisonBenchmark Average Cost per Segment

6 Page 6 of 60 Atlanta - Boston $0.25 $0.21 Boston - Cleveland Boston - Houston Boston - Laguardia Boston - Miami Boston - Newark Boston - Ohare Boston - Philadelphia $0.32 $0.23 $0.09 $0.11 $0.16 $0.27 $0.19 $0.27 $0.42 $0.44 $0.92 $0.87 $1.35 $1.48 Boston - St Louis -Intl $0.48 $ ComparisonBenchmark Average Cost per Mile Atlanta - Boston $3, $6, Boston - Cleveland Boston - Houston Boston - Laguardia Boston - Miami Boston - Newark Boston - Ohare Boston - Philadelphia $ $ $ $ $2, $2, $2, $4, $4, $7, $8, $11, $10, $11, Boston - St Louis -Intl $1, $ K 2K 4K 6K 8K 10K 12K ComparisonBenchmark Segment Spend

7 Page 7 of 60 Atlanta - Boston Boston - Cleveland Boston - Houston Boston - Laguardia Boston - Miami Boston - Newark Boston - Ohare Boston - Philadelphia Boston - St Louis -Intl ComparisonBenchmark Number of Segments Atlanta - Boston 15,728 27,463 Boston - Cleveland Boston - Houston Boston - Laguardia Boston - Miami Boston - Newark Boston - Ohare Boston - Philadelphia 1,267 1,477 4,890 7,715 12,606 10,102 14,302 8,908 8,786 3,128 16,880 18,732 4,967 56,628 Boston - St Louis -Intl 2,090 2,137 0K 10K 20K 30K 40K 50K 60K ComparisonBenchmark Segment Miles

8 Page 8 of 60 Hotel Analysis - Selected Properties Selected Propertids Spend # Nights # Stays Avg Cost / Night Benchmark Comparison Spend # Nights # Stays Avg Cost / Night MARRIOTT BURLINGAME $1, $ $1, $ POSEIDON DELUXE APAR $1, $ $1, $ MARRIOTT IRVING $2, $ $2, $ HILTON GARDEN INN RICHMOND $2, $ $2, $ DELTA MONTREAL $2, $ $2, $ FOUR SEASONS PALO ALTO $8, $ $8, $ HILTON INDIALANTIC $8, $ $8, $ SUMMERFIELD BURLINGTON $12, $ $12, $ MARRIOTT BURLINGTON $26, $ $26, $ CROWNE PLAZA ATLANTIC $43, $ $43, $ HILTON MELBOURNE $57, $ $57, $ CROWNE PLAZA ATLANTIC DELTA MONTREAL $ $ $ $ FOUR SEASONS PALO ALTO $ $ HILTON GARDEN INN RICHMOND $ $ HILTON INDIALANTIC $ $ HILTON MELBOURNE $ $ MARRIOTT BURLINGAME $ $ MARRIOTT BURLINGTON $ $ MARRIOTT IRVING $ $ POSEIDON DELUXE APAR $ $ SUMMERFIELD BURLINGTON $ $ ComparisonBenchmark Average Cost per Night

9 Page 9 of 60 CROWNE PLAZA ATLANTIC $43,753 $43,753 DELTA MONTREAL $2,382 $2,382 FOUR SEASONS PALO ALTO $8,255 $8,255 HILTON GARDEN INN RICHMOND $2,204 $2,204 HILTON INDIALANTIC $8,430 $8,430 HILTON MELBOURNE $57,619 $57,619 MARRIOTT BURLINGAME $1,563 $1,563 MARRIOTT BURLINGTON $26,145 $26,145 MARRIOTT IRVING POSEIDON DELUXE APAR $2,717 $2,717 $1,621 $1,621 SUMMERFIELD BURLINGTON $12,277 $12,277 0K 10K 20K 30K 40K 50K 60K ComparisonBenchmark Spend 64 CROWNE PLAZA ATLANTIC 64 5 DELTA MONTREAL 5 12 FOUR SEASONS PALO ALTO 12 9 HILTON GARDEN INN RICHMOND 9 12 HILTON INDIALANTIC HILTON MELBOURNE 81 3 MARRIOTT BURLINGAME 3 92 MARRIOTT BURLINGTON 92 7 MARRIOTT IRVING 7 4 POSEIDON DELUXE APAR 4 26 SUMMERFIELD BURLINGTON ComparisonBenchmark Number of Stays

10 Page 10 of 60 CROWNE PLAZA ATLANTIC DELTA MONTREAL FOUR SEASONS PALO ALTO HILTON GARDEN INN RICHMOND HILTON INDIALANTIC HILTON MELBOURNE MARRIOTT BURLINGAME 7 7 MARRIOTT BURLINGTON MARRIOTT IRVING POSEIDON DELUXE APAR SUMMERFIELD BURLINGTON ComparisonBenchmark Number of Nights

11 Page 11 of 60 Hotel Analysis - Top Hotel Chains Top 10 Chains Spend # Nights # Stays Avg Cost / Night Benchmark Comparison Spend # Nights # Stays Avg Cost / Night XS 12, , Embassy Suites 16, , GI 16, , Doubletree 27, , Courtyard By Marriott 41, , Holiday Inn 35, , Canadian Pacific 46, , Marriott 84, , Hampton Inn 56, , Hilton 91, , Canadian Pacific Courtyard By Marriott Doubletree Embassy Suites GI Hampton Inn Hilton Holiday Inn Marriott XS $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ ComparisonBenchmark Average Cost per Night

12 Page 12 of 60 Canadian Pacific Courtyard By Marriott Doubletree Embassy Suites GI Hampton Inn Hilton Holiday Inn Marriott XS $6,077 $8,369 $3,301 $16,339 $1,973 $16,950 $2,424 $6,912 $6,950 $4,556 $10,501 $12,277 $4,436 $27,658 $35,797 $41,517 $46,846 $56,592 $84,951 $91,777 0K 20K 40K 60K 80K 100K ComparisonBenchmark Spend Canadian Pacific Courtyard By Marriott Doubletree Embassy Suites GI Hampton Inn Hilton Holiday Inn Marriott XS ComparisonBenchmark Number of Stays

13 Page 13 of 60 Canadian Pacific Courtyard By Marriott Doubletree Embassy Suites GI Hampton Inn Hilton Holiday Inn Marriott XS ComparisonBenchmark Number of Nights

14 Page 14 of 60 Hotel Analysis - Top Hotel Cities Top 10 Cities Spend # Nights # Stays Avg Cost / Night Benchmark Comparison Spend # Nights # Stays Avg Cost / Night SAN JOSE CA 13, , SEATTLE WA 8, , DENVER CO 9, , PHILADELPHIA PA 8, , PHOENIX AZ 10, , DETROIT METRO MI 8, , SAN FRANCISCO CA 21, , DALLAS-FT WORTH TX 18, , BOSTON MA 48, , MELBOURNE FL 126, , BOSTON MA DALLAS-FT WORTH TX DENVER CO DETROIT METRO MI MELBOURNE FL PHILADELPHIA PA PHOENIX AZ SAN FRANCISCO CA SAN JOSE CA SEATTLE WA $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ ComparisonBenchmark Average Cost per Night

15 Page 15 of 60 BOSTON MA DALLAS-FT WORTH TX DENVER CO DETROIT METRO MI MELBOURNE FL PHILADELPHIA PA PHOENIX AZ SAN FRANCISCO CA SAN JOSE CA SEATTLE WA $7,396 $18,389 $2,197 $9,424 $1,565 $8,763 $1,631 $8,596 $1,338 $10,730 $2,767 $21,022 $4,969 $13,063 $5,699 $8,034 $2,674 $48,502 $63,182 $126,050 0K 20K 40K 60K 80K 100K 120K 140K ComparisonBenchmark Spend BOSTON MA DALLAS-FT WORTH TX DENVER CO DETROIT METRO MI MELBOURNE FL PHILADELPHIA PA PHOENIX AZ SAN FRANCISCO CA SAN JOSE CA SEATTLE WA ComparisonBenchmark Number of Stays

16 Page 16 of 60 BOSTON MA DALLAS-FT WORTH TX DENVER CO DETROIT METRO MI MELBOURNE FL PHILADELPHIA PA PHOENIX AZ SAN FRANCISCO CA SAN JOSE CA SEATTLE WA ComparisonBenchmark Number of Nights

17 Page 17 of 60 Hotel Analysis - Top Hotel Metropolitan Regions Top 10 Metropolitan Regions Spend # Nights # Stays Avg Cost / Night Benchmark Comparison Spend # Nights # Stays Avg Cost / Night SJC 13, , SeattleWA 8, , DenverCO 9, , PhoenixAZ 10, , PhiladelphiaPA 8, , DTW 8, , San FranciscoCA 21, , DFW 18, , BostonMA 48, , MLB 126, , BostonMA DenverCO DFW DTW MLB PhiladelphiaPA PhoenixAZ San FranciscoCA SeattleWA SJC $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ ComparisonBenchmark Average Cost per Night

18 Page 18 of 60 BostonMA DenverCO DFW DTW MLB PhiladelphiaPA PhoenixAZ San FranciscoCA SeattleWA SJC $7,396 $9,424 $1,565 $18,389 $2,197 $8,763 $1,631 $8,596 $1,338 $10,730 $2,767 $21,022 $4,969 $8,034 $2,674 $13,063 $6,164 $48,502 $63,182 $126,050 0K 20K 40K 60K 80K 100K 120K 140K ComparisonBenchmark Spend BostonMA DenverCO DFW DTW MLB PhiladelphiaPA PhoenixAZ San FranciscoCA SeattleWA SJC ComparisonBenchmark Number of Stays

19 Page 19 of 60 BostonMA DenverCO DFW DTW MLB PhiladelphiaPA PhoenixAZ San FranciscoCA SeattleWA SJC ComparisonBenchmark Number of Nights

20 Page 20 of 60 Car Rental Analysis - Top Car Companies Benchmark Comparison Top 10 Car Companies Spend Rental Days # Rentals Avg Cost / Day Spend Rental Days # Rentals Avg Cost / Day THRIFTY $ $55.62 $ $38.89 BUDGET $ $72.65 $ $46.85 ENTERPRISE $ $30.15 $ $32.86 DOLLAR $ $24.27 $ $29.09 NATIONAL $1, $45.86 $ $43.44 ALAMO $ $29.43 $ $39.55 HERTZ $7, $57.61 $2, $56.42 AVIS $135,537 2,810 1,045 $48.23 $3, $51.55 ALAMO AVIS BUDGET DOLLAR ENTERPRISE HERTZ NATIONAL THRIFTY $29.43 $24.27 $29.09 $30.15 $32.86 $39.55 $48.23 $51.55 $46.85 $57.61 $56.42 $45.86 $43.44 $55.62 $38.89 $ ComparisonBenchmark Average Cost per Day

21 Page 21 of 60 ALAMO AVIS BUDGET DOLLAR ENTERPRISE HERTZ NATIONAL THRIFTY $883 $525 $3,862 $581 $583 $437 $166 $362 $497 $7,086 $2,055 $1,192 $702 $222 $291 $135,537 0K 20K 40K 60K 80K 100K 120K 140K ComparisonBenchmark Spend ALAMO AVIS BUDGET DOLLAR ENTERPRISE HERTZ NATIONAL THRIFTY , ComparisonBenchmark Number of Rentals

22 Page 22 of 60 ALAMO AVIS BUDGET DOLLAR ENTERPRISE HERTZ NATIONAL THRIFTY , ComparisonBenchmark Number of Days

23 Page 23 of 60 Car Rental Analysis - Top Car Cities Top 10 Car Cities Spend Rental Days # Rentals Avg Cost / Day Spend Benchmark Comparison Rental Days # Rentals Avg Cost / Day Seattle Tacoma WA $2, $49.34 $ $52.00 Denver CO $2, $50.97 $ $52.39 Phoenix AZ $2, $47.49 $ $45.39 Ohare IL $3, $62.50 $ $60.62 Detroit Metro MI $3, $60.19 $ $56.56 Philadelphia PA $3, $59.46 $ $58.10 Dallas-Ft Worth TX $4, $50.73 $ $49.67 San Francisco CA $5, $52.65 $ $56.68 Boston MA $10, $47.78 $1, $50.47 Orlando FL $19, $43.15 $1, $44.52 Boston MA Dallas-Ft Worth TX Denver CO Detroit Metro MI Ohare IL Orlando FL Philadelphia PA Phoenix AZ San Francisco CA Seattle Tacoma WA $47.78 $50.47 $50.73 $49.67 $50.97 $52.39 $60.19 $56.56 $62.50 $60.62 $43.15 $44.52 $59.46 $58.10 $47.49 $45.39 $52.65 $56.68 $49.34 $ ComparisonBenchmark Average Cost per Day

24 Page 24 of 60 Boston MA Dallas-Ft Worth TX Denver CO Detroit Metro MI Ohare IL Orlando FL Philadelphia PA Phoenix AZ San Francisco CA Seattle Tacoma WA $1,247 $4,768 $504 $2,498 $438 $3,792 $527 $3,625 $471 $1,124 $3,806 $289 $2,422 $391 $5,159 $839 $2,319 $362 $10,799 $19,721 0K 4K 8K 12K 16K 20K ComparisonBenchmark Spend Boston MA Dallas-Ft Worth TX Denver CO Detroit Metro MI Ohare IL Orlando FL Philadelphia PA Phoenix AZ San Francisco CA Seattle Tacoma WA ComparisonBenchmark Number of Rentals

25 Page 25 of 60 Boston MA Dallas-Ft Worth TX Denver CO Detroit Metro MI Ohare IL Orlando FL Philadelphia PA Phoenix AZ San Francisco CA Seattle Tacoma WA ComparisonBenchmark Number of Days

26 Page 26 of 60 Positive Factors Here are the top factors that raised your Travel GPA based on your stated goals and corresponding weights that you assigned to each metric. Actual Goal Grade Weight towards GPA 3 Day Advance Ticket Purchase 67.70% 60% % Online Booking Adoption Rate 45.87% 30% % Intl Flight Saturday Departure 10.98% 15% % Preferred Air Carrier Compliance 74.13% 94% % Intermediate Car Class Rentals 97.69% 100% % Online Savings By booking online, you saved $13, in service fees over the cost of booking with an agent. Overall, the more goals that you achieve the higher the score will be for your Goal Metrics GPA. Since all metrics are not weighted proportionately, it is important to continue to focus on the metrics that will affect your overall travel budget the most: advance ticket purchase, acceptance of lowest fare, use of an online booking tool, and preferred suppliers for all segments of travel. If you are using an online booking solution provided by your travel management company, then you will see just how much they have saved for you in additional transaction fees through our cost savings indicator shown in this section. As a guideline, try to establish reasonable yet attainable goals with your travel program and you will notice an above average score in both your Goal Metrics and Benchmark GPAs. Negative Factors These are the factors that lowered your overall Travel GPA. Since all metrics are not weighted proportionately, it is important to continue to focus on the metrics that will affect your overall travel budget the most: advance ticket purchase, acceptance of lowest fare, use of an online booking tool, and preferred suppliers for all segments of travel. If you are using an online booking solution provided by your travel management company, then you will see just how much they have saved for you in additional transaction fees through our cost savings indicator shown in this section. As a guideline, try to establish reasonable yet attainable goals with your travel program and you will notice an above average score in both your Goal Metrics and Benchmark GPAs. Actual Goal Grade Weight towards GPA Acceptance of Lowest Fare 61.38% 90% % Missed Hotel Booking Opportunities 53.64% 10% % Preferred Hotel Chain Compliance 28.78% 64% % Preferred Car Rental Compliance 98.58% 112% % Ticket Exchanges 11.61% 5% %

27 Page 27 of 60 Top 25 Travelers Overall GPA TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM

28 Page 28 of 60 Top Travelers Overall GPA Traveler Overall GPA Traveler Overall GPA TRAVELER/ADAM H 2.19 TRAVELER/AMY 3.06 TRAVELER/ANDREA 1.97 TRAVELER/ANDREW 2.13 TRAVELER/ANITA 2.20 TRAVELER/ANTHONY 2.80 TRAVELER/BOBBY H 1.78 TRAVELER/BRIAN 2.26 TRAVELER/CARRIE 1.90 TRAVELER/CHARLES 2.06 TRAVELER/CHERYL 2.47 TRAVELER/CHRISTIAN 2.07 TRAVELER/CHRISTOPHER 2.26 TRAVELER/CINDY 2.19 TRAVELER/CRAIG 2.40 TRAVELER/CRYSTAL 2.22 TRAVELER/DANIEL 2.47 TRAVELER/DARAH 1.93 TRAVELER/DAVID 2.70 TRAVELER/DEBORAH 2.98 TRAVELER/DENNIS 1.93 TRAVELER/DERON 2.26 TRAVELER/DIANE 2.58 TRAVELER/DONALD W 1.95 TRAVELER/DOUGLAS 2.88 TRAVELER/DUNCAN 2.11 TRAVELER/EARL 2.67 TRAVELER/ELISABETH 2.09 TRAVELER/FRANCIS 2.17 TRAVELER/FRANCOIS 2.28 TRAVELER/FRANK 2.08 TRAVELER/FREDERICK 2.23 TRAVELER/GABRIEL 1.71 TRAVELER/GARLAND 2.19 TRAVELER/GARY 2.65 TRAVELER/GAVIN 1.91 TRAVELER/GINA MARIE 2.24 TRAVELER/GREG 1.94 TRAVELER/HEATHER 2.17 TRAVELER/HOWARD TYLER 2.01 TRAVELER/JAMES 2.14 TRAVELER/JANE 2.13 TRAVELER/JANET 2.21 TRAVELER/JASON 2.74 TRAVELER/JEANNE 2.31 TRAVELER/JEFFREY 2.61 TRAVELER/JILLETTA 2.06 TRAVELER/JOEL 1.94 TRAVELER/JOELLA 1.73 TRAVELER/JOHN 2.18 TRAVELER/JOHN TODD 1.70 TRAVELER/JONI 2.47 TRAVELER/JUDY 1.84 TRAVELER/JULIE 2.44 TRAVELER/JULIET 1.97 TRAVELER/KAREN 2.13 TRAVELER/KATHRYN 1.93 TRAVELER/KELLY 2.06 TRAVELER/KEVIN 2.87 TRAVELER/KONRAD 2.03 TRAVELER/LAUREN 2.18 TRAVELER/LINDA 2.16 TRAVELER/LISA 1.97 TRAVELER/LORI 2.69 TRAVELER/LORRAINE 1.93 TRAVELER/LYNDA 1.57 TRAVELER/MARK 2.07 TRAVELER/MARY 2.67 TRAVELER/MATTHEW 2.77 TRAVELER/MELISSA 2.08 TRAVELER/MICHAEL 2.99 TRAVELER/NICHOLAS 2.13 TRAVELER/NIGEL 2.07 TRAVELER/PATRICIA 2.47 TRAVELER/PATRICK 2.27 TRAVELER/PATRICK W 1.75 TRAVELER/PAUL 1.64 TRAVELER/PETER 1.90 TRAVELER/RAJ 1.97 TRAVELER/RAYMOND 1.97 TRAVELER/RICHARD 2.19 TRAVELER/ROBERT 2.35 TRAVELER/SCOTT 2.83 TRAVELER/SEAN 1.49 TRAVELER/STEPHANIE 2.10 TRAVELER/STEPHEN 2.42 TRAVELER/STEVE 2.30 TRAVELER/STEVEN 2.64 TRAVELER/SUSAN 1.86 TRAVELER/TAMI 1.97 TRAVELER/THERESA 2.16 TRAVELER/THOMAS 2.05 TRAVELER/THOMAS A 2.15 TRAVELER/THOMAS J 2.73 TRAVELER/TIMOTHY 2.21 TRAVELER/TODD 2.14 TRAVELER/VALERIE 2.23 TRAVELER/VICTOR 1.54 TRAVELER/WENDY 2.50 TRAVELER/WILLIAM 2.88

29 Page 29 of 60 Top 25 Traveler Goals 3 Day Advance Ticket Purchase TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 60% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

30 Page 30 of 60 Intermediate Car Class Rentals TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 100% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

31 Page 31 of 60 Ticket Exchanges TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WILLIAM Goal: 5% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/JULIE

32 Page 32 of 60 Missed Hotel Booking Opportunities TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 10% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

33 Page 33 of 60 Acceptance of Lowest Fare TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 90% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

34 Page 34 of 60 Preferred Air Carrier Compliance TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 94% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

35 Page 35 of 60 Preferred Car Rental Compliance TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 112% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

36 Page 36 of 60 Preferred Hotel Chain Compliance TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 64% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

37 Page 37 of 60 Ticket Refunds TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DIANE TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/STEVEN Goal: 5% Traveler Actual % Grade TRAVELER/MICHAEL TRAVELER/MATTHEW TRAVELER/DAVID TRAVELER/STEVEN TRAVELER/DIANE TRAVELER/DANIEL

38 Page 38 of 60 Intl Flight Saturday Departure TRAVELER/AMY TRAVELER/DANIEL TRAVELER/DEBORAH TRAVELER/DOUGLAS TRAVELER/JASON TRAVELER/JONI TRAVELER/MARY TRAVELER/MICHAEL TRAVELER/STEVEN TRAVELER/WILLIAM Goal: 15% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/JASON TRAVELER/MARY TRAVELER/STEVEN TRAVELER/DANIEL TRAVELER/JONI

39 Page 39 of 60 Online Booking Adoption Rate TRAVELER/AMY TRAVELER/ANTHONY TRAVELER/CHERYL TRAVELER/DANIEL TRAVELER/DAVID TRAVELER/DEBORAH TRAVELER/DIANE TRAVELER/DOUGLAS TRAVELER/EARL TRAVELER/GARY TRAVELER/JASON TRAVELER/JEFFREY TRAVELER/JONI TRAVELER/JULIE TRAVELER/KEVIN TRAVELER/LORI TRAVELER/MARY TRAVELER/MATTHEW TRAVELER/MICHAEL TRAVELER/PATRICIA TRAVELER/SCOTT TRAVELER/STEVEN TRAVELER/THOMAS J TRAVELER/WENDY TRAVELER/WILLIAM Goal: 30% Traveler Actual % Grade TRAVELER/AMY TRAVELER/MICHAEL TRAVELER/DEBORAH TRAVELER/WILLIAM TRAVELER/DOUGLAS TRAVELER/KEVIN TRAVELER/SCOTT TRAVELER/ANTHONY TRAVELER/MATTHEW TRAVELER/JASON TRAVELER/THOMAS J TRAVELER/DAVID TRAVELER/LORI TRAVELER/MARY TRAVELER/EARL TRAVELER/GARY TRAVELER/STEVEN TRAVELER/JEFFREY TRAVELER/DIANE TRAVELER/WENDY TRAVELER/PATRICIA TRAVELER/DANIEL TRAVELER/JONI TRAVELER/CHERYL TRAVELER/JULIE

40 Page 40 of 60 Top Traveler Goals 3 Day Advance Ticket Purchase Traveler Actual % Grade Traveler Actual % Grade TRAVELER/ADAM H % 4.00 TRAVELER/AMY % 3.89 TRAVELER/ANDREA % 4.00 TRAVELER/ANDREW % 4.00 TRAVELER/ANITA % 4.00 TRAVELER/ANTHONY % 4.00 TRAVELER/BOBBY H % 1.00 TRAVELER/BRIAN % 4.00 TRAVELER/CARRIE % 1.00 TRAVELER/CHARLES % 4.00 TRAVELER/CHERYL % 4.00 TRAVELER/CHRISTIAN % 4.00 TRAVELER/CHRISTOPHER % 3.78 TRAVELER/CINDY % 4.00 TRAVELER/CRAIG % 4.00 TRAVELER/CRYSTAL % 4.00 TRAVELER/DANIEL % 4.00 TRAVELER/DARAH % 4.00 TRAVELER/DAVID % 4.00 TRAVELER/DEBORAH % 4.00 TRAVELER/DENNIS % 4.00 TRAVELER/DERON % 4.00 TRAVELER/DIANE % 4.00 TRAVELER/DONALD W % 3.69 TRAVELER/DOUGLAS % 4.00 TRAVELER/DUNCAN % 1.00 TRAVELER/EARL % 4.00 TRAVELER/ELISABETH % 4.00 TRAVELER/FRANCIS % 3.50 TRAVELER/FRANCOIS % 4.00 TRAVELER/FRANK % 3.94 TRAVELER/FREDERICK % 4.00 TRAVELER/GABRIEL % 1.00 TRAVELER/GARLAND % 4.00 TRAVELER/GARY % 4.00 TRAVELER/GAVIN % 1.00 TRAVELER/GINA MARIE % 4.00 TRAVELER/GREG % 1.00 TRAVELER/HEATHER % 4.00 TRAVELER/HOWARD TYLER % 4.00 TRAVELER/JAMES % 4.00 TRAVELER/JANE % 4.00 TRAVELER/JANET % 4.00 TRAVELER/JASON % 4.00 TRAVELER/JEANNE % 4.00 TRAVELER/JEFFREY % 4.00 TRAVELER/JILLETTA % 4.00 TRAVELER/JOEL % 4.00 TRAVELER/JOELLA % 1.00 TRAVELER/JOHN % 4.00 TRAVELER/JOHN TODD % 1.00 TRAVELER/JONI % 4.00 TRAVELER/JUDY % 4.00 TRAVELER/JULIE % 4.00 TRAVELER/JULIET % 4.00 TRAVELER/KAREN % 4.00 TRAVELER/KATHRYN % 4.00 TRAVELER/KELLY % 4.00 TRAVELER/KEVIN % 4.00 TRAVELER/KONRAD % 4.00 TRAVELER/LAUREN % 3.94 TRAVELER/LINDA % 4.00 TRAVELER/LISA % 4.00 TRAVELER/LORI % 4.00 TRAVELER/LORRAINE % 4.00 TRAVELER/LYNDA % 4.00 TRAVELER/MARK % 4.00 TRAVELER/MARY % 3.73 TRAVELER/MATTHEW % 4.00 TRAVELER/MELISSA % 4.00 TRAVELER/MICHAEL % 4.00 TRAVELER/NICHOLAS % 4.00 TRAVELER/NIGEL % 4.00 TRAVELER/PATRICIA % 4.00 TRAVELER/PATRICK % 4.00 TRAVELER/PATRICK W % 4.00 TRAVELER/PAUL % 3.17 TRAVELER/PETER % 4.00 TRAVELER/RAJ % 4.00 TRAVELER/RAYMOND % 4.00 TRAVELER/RICHARD % 4.00 TRAVELER/ROBERT % 4.00 TRAVELER/SCOTT % 4.00 TRAVELER/SEAN % 3.27 TRAVELER/STEPHANIE % 4.00 TRAVELER/STEPHEN % 4.00 TRAVELER/STEVE % 4.00 TRAVELER/STEVEN % 4.00 TRAVELER/SUSAN % 3.65 TRAVELER/TAMI % 4.00 TRAVELER/THERESA % 4.00 TRAVELER/THOMAS % 3.63 TRAVELER/THOMAS A % 4.00 TRAVELER/THOMAS J % 4.00 TRAVELER/TIMOTHY % 4.00 TRAVELER/TODD % 4.00 TRAVELER/VALERIE % 4.00 TRAVELER/VICTOR % 1.00 TRAVELER/WENDY % 4.00 TRAVELER/WILLIAM % 4.00

41 Page 41 of 60 Intermediate Car Class Rentals Traveler Actual % Grade Traveler Actual % Grade TRAVELER/ADAM H % 4.00 TRAVELER/AMY % 4.00 TRAVELER/ANDREA % 4.00 TRAVELER/ANDREW % 4.00 TRAVELER/ANITA % 4.00 TRAVELER/ANTHONY % 4.00 TRAVELER/BOBBY H % 3.63 TRAVELER/BRIAN % 4.00 TRAVELER/CARRIE % 4.00 TRAVELER/CHARLES % 4.00 TRAVELER/CHERYL % 4.00 TRAVELER/CHRISTIAN % 4.00 TRAVELER/CHRISTOPHER % 4.00 TRAVELER/CINDY % 4.00 TRAVELER/CRAIG % 4.00 TRAVELER/CRYSTAL % 4.00 TRAVELER/DANIEL % 3.69 TRAVELER/DARAH % 4.00 TRAVELER/DAVID % 4.00 TRAVELER/DEBORAH % 3.50 TRAVELER/DENNIS % 4.00 TRAVELER/DIANE % 4.00 TRAVELER/DONALD W % 4.00 TRAVELER/DOUGLAS % 4.00 TRAVELER/DUNCAN % 4.00 TRAVELER/EARL % 4.00 TRAVELER/ELISABETH % 4.00 TRAVELER/FRANCIS % 4.00 TRAVELER/FRANCOIS % 4.00 TRAVELER/FRANK % 4.00 TRAVELER/FREDERICK % 4.00 TRAVELER/GARLAND % 1.00 TRAVELER/GARY % 4.00 TRAVELER/GINA MARIE % 4.00 TRAVELER/GREG % 4.00 TRAVELER/HEATHER % 4.00 TRAVELER/HOWARD TYLER % 4.00 TRAVELER/JAMES % 3.86 TRAVELER/JANE % 4.00 TRAVELER/JANET % 4.00 TRAVELER/JASON % 4.00 TRAVELER/JEANNE % 4.00 TRAVELER/JEFFREY % 4.00 TRAVELER/JILLETTA % 4.00 TRAVELER/JOEL % 4.00 TRAVELER/JOELLA % 4.00 TRAVELER/JOHN % 4.00 TRAVELER/JONI % 4.00 TRAVELER/JUDY % 4.00 TRAVELER/JULIE % 4.00 TRAVELER/JULIET % 4.00 TRAVELER/KAREN % 4.00 TRAVELER/KATHRYN % 4.00 TRAVELER/KELLY % 4.00 TRAVELER/KEVIN % 4.00 TRAVELER/LAUREN % 4.00 TRAVELER/LINDA % 4.00 TRAVELER/LISA % 4.00 TRAVELER/LORI % 3.40 TRAVELER/LORRAINE % 4.00 TRAVELER/MARK % 4.00 TRAVELER/MARY % 4.00 TRAVELER/MATTHEW % 4.00 TRAVELER/MELISSA % 4.00 TRAVELER/MICHAEL % 3.91 TRAVELER/NICHOLAS % 4.00 TRAVELER/NIGEL % 4.00 TRAVELER/PATRICIA % 4.00 TRAVELER/PATRICK % 3.50 TRAVELER/PATRICK W % 4.00 TRAVELER/PAUL % 4.00 TRAVELER/PETER % 4.00 TRAVELER/RAJ % 4.00 TRAVELER/RAYMOND % 4.00 TRAVELER/RICHARD % 3.52 TRAVELER/ROBERT % 4.00 TRAVELER/SCOTT % 4.00 TRAVELER/SEAN % 1.00 TRAVELER/STEPHEN % 3.25 TRAVELER/STEVE % 4.00 TRAVELER/STEVEN % 4.00 TRAVELER/SUSAN % 4.00 TRAVELER/TAMI % 4.00 TRAVELER/THERESA % 4.00 TRAVELER/THOMAS % 4.00 TRAVELER/THOMAS A % 4.00 TRAVELER/THOMAS J % 4.00 TRAVELER/TIMOTHY % 4.00 TRAVELER/TODD % 4.00 TRAVELER/VALERIE % 4.00 TRAVELER/VICTOR % 4.00 TRAVELER/WENDY % 4.00 TRAVELER/WILLIAM % 4.00

42 Page 42 of 60 Ticket Exchanges Traveler Actual % Grade Traveler Actual % Grade TRAVELER/AMY % 0.00 TRAVELER/ANDREA % 0.00 TRAVELER/ANITA % 0.00 TRAVELER/ANTHONY % 0.00 TRAVELER/BOBBY H % 0.00 TRAVELER/BRIAN % 0.00 TRAVELER/CARRIE % 0.00 TRAVELER/CHARLES % 0.00 TRAVELER/CHRISTIAN % 0.00 TRAVELER/CHRISTOPHER % 0.00 TRAVELER/CRAIG % 0.00 TRAVELER/CRYSTAL % 0.00 TRAVELER/DANIEL % 0.00 TRAVELER/DARAH % 0.00 TRAVELER/DAVID % 0.00 TRAVELER/DEBORAH % 0.00 TRAVELER/DERON % 0.00 TRAVELER/DIANE % 0.00 TRAVELER/DONALD W % 0.00 TRAVELER/DOUGLAS % 0.00 TRAVELER/DUNCAN % 0.00 TRAVELER/EARL % 0.00 TRAVELER/ELISABETH % 0.00 TRAVELER/FRANCIS % 0.00 TRAVELER/FRANCOIS % 0.00 TRAVELER/GARLAND % 0.00 TRAVELER/GARY % 0.00 TRAVELER/GAVIN % 0.00 TRAVELER/GINA MARIE % 0.00 TRAVELER/GREG % 0.00 TRAVELER/HEATHER % 0.00 TRAVELER/HOWARD TYLER % 0.00 TRAVELER/JAMES % 0.00 TRAVELER/JANE % 0.00 TRAVELER/JANET % 0.00 TRAVELER/JASON % 0.00 TRAVELER/JEFFREY % 0.00 TRAVELER/JILLETTA % 0.00 TRAVELER/JOEL % 0.00 TRAVELER/JOELLA % 0.00 TRAVELER/JOHN % 0.00 TRAVELER/JOHN TODD % 0.00 TRAVELER/JONI % 0.00 TRAVELER/JUDY % 0.00 TRAVELER/JULIE % 0.00 TRAVELER/JULIET % 0.00 TRAVELER/KAREN % 0.00 TRAVELER/KATHRYN % 0.00 TRAVELER/KELLY % 0.00 TRAVELER/KONRAD % 0.00 TRAVELER/LAUREN % 0.00 TRAVELER/LISA % 0.00 TRAVELER/LORI % 0.00 TRAVELER/LORRAINE % 0.00 TRAVELER/LYNDA % 0.00 TRAVELER/MARK % 0.00 TRAVELER/MARY % 0.00 TRAVELER/MATTHEW % 0.00 TRAVELER/MELISSA % 0.00 TRAVELER/MICHAEL % 0.00 TRAVELER/NICHOLAS % 0.00 TRAVELER/PATRICIA % 0.00 TRAVELER/PATRICK % 0.00 TRAVELER/PAUL % 0.00 TRAVELER/PETER % 0.00 TRAVELER/RAYMOND % 0.00 TRAVELER/RICHARD % 0.00 TRAVELER/ROBERT % 0.00 TRAVELER/STEPHANIE % 0.00 TRAVELER/STEPHEN % 0.00 TRAVELER/STEVEN % 0.00 TRAVELER/SUSAN % 0.00 TRAVELER/TAMI % 0.00 TRAVELER/THERESA % 0.00 TRAVELER/THOMAS % 0.00 TRAVELER/THOMAS A % 0.00 TRAVELER/THOMAS J % 0.00 TRAVELER/TIMOTHY % 0.00 TRAVELER/VALERIE % 0.00 TRAVELER/VICTOR % 0.00 TRAVELER/WILLIAM % 0.00

43 Page 43 of 60 Missed Hotel Booking Opportunities Traveler Actual % Grade Traveler Actual % Grade TRAVELER/ADAM H % 3.56 TRAVELER/AMY % 1.00 TRAVELER/ANDREA % 3.71 TRAVELER/ANDREW % 1.00 TRAVELER/ANITA % 1.00 TRAVELER/ANTHONY % 1.00 TRAVELER/BOBBY H % 1.00 TRAVELER/BRIAN % 1.00 TRAVELER/CARRIE % 1.00 TRAVELER/CHARLES % 1.00 TRAVELER/CHERYL % 3.82 TRAVELER/CHRISTIAN % 3.31 TRAVELER/CHRISTOPHER % 1.00 TRAVELER/CINDY % 3.71 TRAVELER/CRAIG % 1.00 TRAVELER/CRYSTAL % 3.78 TRAVELER/DANIEL % 1.00 TRAVELER/DARAH % 3.22 TRAVELER/DAVID % 1.00 TRAVELER/DEBORAH % 1.00 TRAVELER/DENNIS % 3.38 TRAVELER/DERON % 1.00 TRAVELER/DIANE % 1.00 TRAVELER/DONALD W % 1.00 TRAVELER/DOUGLAS % 1.00 TRAVELER/DUNCAN % 1.00 TRAVELER/EARL % 1.00 TRAVELER/ELISABETH % 1.00 TRAVELER/FRANCIS % 1.00 TRAVELER/FRANCOIS % 1.00 TRAVELER/FRANK % 1.00 TRAVELER/FREDERICK % 1.00 TRAVELER/GABRIEL % 1.00 TRAVELER/GARLAND % 1.00 TRAVELER/GARY % 1.00 TRAVELER/GAVIN % 1.00 TRAVELER/GINA MARIE % 3.67 TRAVELER/GREG % 3.33 TRAVELER/HEATHER % 3.38 TRAVELER/HOWARD TYLER % 3.14 TRAVELER/JAMES % 1.00 TRAVELER/JANE % 3.31 TRAVELER/JANET % 1.00 TRAVELER/JASON % 1.00 TRAVELER/JEANNE % 1.00 TRAVELER/JEFFREY % 1.00 TRAVELER/JILLETTA % 3.67 TRAVELER/JOEL % 3.54 TRAVELER/JOELLA % 1.00 TRAVELER/JOHN % 1.00 TRAVELER/JOHN TODD % 1.00 TRAVELER/JONI % 1.00 TRAVELER/JUDY % 3.96 TRAVELER/JULIE % 1.00 TRAVELER/JULIET % 1.00 TRAVELER/KAREN % 1.00 TRAVELER/KATHRYN % 1.00 TRAVELER/KELLY % 3.38 TRAVELER/KEVIN % 1.00 TRAVELER/KONRAD % 1.00 TRAVELER/LAUREN % 1.00 TRAVELER/LINDA % 3.94 TRAVELER/LISA % 1.00 TRAVELER/LORI % 1.00 TRAVELER/LYNDA % 1.00 TRAVELER/MARK % 1.00 TRAVELER/MARY % 1.00 TRAVELER/MATTHEW % 1.00 TRAVELER/MELISSA % 3.29 TRAVELER/MICHAEL % 1.00 TRAVELER/NICHOLAS % 1.00 TRAVELER/NIGEL % 1.00 TRAVELER/PATRICIA % 3.42 TRAVELER/PATRICK % 1.00 TRAVELER/PATRICK W % 3.42 TRAVELER/PAUL % 1.00 TRAVELER/PETER % 1.00 TRAVELER/RAJ % 4.00 TRAVELER/RAYMOND % 3.22 TRAVELER/RICHARD % 1.00 TRAVELER/ROBERT % 1.00 TRAVELER/SCOTT % 1.00 TRAVELER/SEAN % 1.00 TRAVELER/STEPHANIE % 3.12 TRAVELER/STEPHEN % 1.00 TRAVELER/STEVE % 1.00 TRAVELER/STEVEN % 1.00 TRAVELER/SUSAN % 1.00 TRAVELER/TAMI % 1.00 TRAVELER/THERESA % 1.00 TRAVELER/THOMAS % 1.00 TRAVELER/THOMAS A % 3.73 TRAVELER/THOMAS J % 1.00 TRAVELER/TIMOTHY % 1.00 TRAVELER/TODD % 1.00 TRAVELER/VALERIE % 1.00 TRAVELER/VICTOR % 1.00 TRAVELER/WENDY % 3.11 TRAVELER/WILLIAM % 1.00

44 Page 44 of 60 Acceptance of Lowest Fare Traveler Actual % Grade Traveler Actual % Grade TRAVELER/ADAM H % 1.00 TRAVELER/AMY % 3.11 TRAVELER/ANDREA % 1.00 TRAVELER/ANDREW % 1.00 TRAVELER/ANITA % 1.00 TRAVELER/ANTHONY % 3.46 TRAVELER/BOBBY H % 4.00 TRAVELER/BRIAN % 1.00 TRAVELER/CARRIE % 4.00 TRAVELER/CHARLES % 1.00 TRAVELER/CHERYL % 3.31 TRAVELER/CHRISTIAN % 1.00 TRAVELER/CHRISTOPHER % 1.00 TRAVELER/CINDY % 1.00 TRAVELER/CRAIG % 3.22 TRAVELER/CRYSTAL % 1.00 TRAVELER/DANIEL % 3.79 TRAVELER/DARAH % 1.00 TRAVELER/DAVID % 3.20 TRAVELER/DEBORAH % 3.67 TRAVELER/DENNIS % 1.00 TRAVELER/DERON % 4.00 TRAVELER/DIANE % 3.22 TRAVELER/DONALD W % 3.82 TRAVELER/DOUGLAS % 3.12 TRAVELER/DUNCAN % 3.29 TRAVELER/EARL % 4.00 TRAVELER/ELISABETH % 1.00 TRAVELER/FRANCIS % 1.00 TRAVELER/FRANCOIS % 3.42 TRAVELER/FRANK % 1.00 TRAVELER/FREDERICK % 1.00 TRAVELER/GABRIEL % 1.00 TRAVELER/GARLAND % 3.42 TRAVELER/GARY % 3.86 TRAVELER/GAVIN % 4.00 TRAVELER/GINA MARIE % 1.00 TRAVELER/GREG % 1.00 TRAVELER/HEATHER % 1.00 TRAVELER/HOWARD TYLER % 3.86 TRAVELER/JAMES % 1.00 TRAVELER/JANE % 1.00 TRAVELER/JANET % 1.00 TRAVELER/JASON % 3.58 TRAVELER/JEANNE % 1.00 TRAVELER/JEFFREY % 3.68 TRAVELER/JILLETTA % 1.00 TRAVELER/JOEL % 1.00 TRAVELER/JOELLA % 1.00 TRAVELER/JOHN % 1.00 TRAVELER/JOHN TODD % 3.14 TRAVELER/JONI % 4.00 TRAVELER/JUDY % 1.00 TRAVELER/JULIE % 4.00 TRAVELER/JULIET % 1.00 TRAVELER/KAREN % 1.00 TRAVELER/KATHRYN % 1.00 TRAVELER/KELLY % 1.00 TRAVELER/KEVIN % 3.63 TRAVELER/KONRAD % 1.00 TRAVELER/LAUREN % 1.00 TRAVELER/LINDA % 1.00 TRAVELER/LISA % 1.00 TRAVELER/LORI % 3.74 TRAVELER/LORRAINE % 1.00 TRAVELER/LYNDA % 1.00 TRAVELER/MARK % 1.00 TRAVELER/MARY % 3.12 TRAVELER/MATTHEW % 3.65 TRAVELER/MELISSA % 1.00 TRAVELER/MICHAEL % 3.42 TRAVELER/NICHOLAS % 1.00 TRAVELER/NIGEL % 1.00 TRAVELER/PATRICIA % 3.73 TRAVELER/PATRICK % 4.00 TRAVELER/PAUL % 1.00 TRAVELER/PETER % 1.00 TRAVELER/RAJ % 1.00 TRAVELER/RAYMOND % 1.00 TRAVELER/RICHARD % 1.00 TRAVELER/ROBERT % 1.00 TRAVELER/SCOTT % 4.00 TRAVELER/SEAN % 1.00 TRAVELER/STEPHANIE % 4.00 TRAVELER/STEPHEN % 3.28 TRAVELER/STEVE % 1.00 TRAVELER/STEVEN % 3.18 TRAVELER/SUSAN % 1.00 TRAVELER/TAMI % 1.00 TRAVELER/THERESA % 4.00 TRAVELER/THOMAS % 1.00 TRAVELER/THOMAS A % 1.00 TRAVELER/THOMAS J % 3.35 TRAVELER/TIMOTHY % 1.00 TRAVELER/TODD % 4.00 TRAVELER/VALERIE % 1.00 TRAVELER/VICTOR % 1.00 TRAVELER/WENDY % 3.11 TRAVELER/WILLIAM % 3.27

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