OEMServices Opens Its New Service Center in Paris CDG

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1 The Customer Support and Services Newsletter of Liebherr-Aerospace Issue N o 18 / July 2015 Dear Reader, Many new aircraft flying with technology from Liebherr-Aerospace will have entered service by the end of 2015, and more will follow in the first quarter of 2016: the Airbus A350, the AgustaWestland AW169 helicopter, the Airbus A320neo, the COMAC ARJ21 and the Bombardier CSeries. This generates intense activity within our customer support team: finalizing technical documentation, training both our customers and our own Field Support Representatives (FSR) worldwide, holding Initial Provisioning (IP) conferences with customers, procuring stock for IP orders, for AOG support and future routine deliveries, introducing our organization to new customers, developing maintenance contracts with these customers, planning the development of related new repair capabilities and securing the additional qualifications from the Airworthiness Authorities that may be requested by these new customers and providing on-site technical support to launch customers are just some of the many and varied tasks an Entry Into Service (EIS) involves. One may say that this is normal business. Yes, of course, it is! However, I send my special thanks to all our employees and partners who are collectively working on the achievement of smooth EIS for the satisfaction of our customers. Issue # 18 of our newsletter will give you some insights into the EIS activities taking place at our OEM sites and our service centers all over the world. Enjoy reading the Liebherr AeroNews! Charles Thoyer-Rozat Executive V.P., Customer Services Organization OEMServices Opens Its New Service Center in Paris CDG On the occasion of the 51st Paris Air Show, OEMServices celebrated the opening of its new service center and new headquarters located next to the Paris CDG Airport (France). Connected to the airport, this new facility provides 70,000 sq feet dedicated to the development of OEMServices customers. It accomodates OEMServices operations (AOG Desk and Customer Support 24/7/365) and storage of aircraft parts. The facility welcomes the operations dedicated to 50 OEM partners and customers. Open since the end of 2014, this new service center is a strategic step in OEMServices growth, with a reserve area enabling a growth of 30% of the premises. The event was also the opportunity to celebrate OEMServices 10th anniversary. On this occasion, Didier Granger, President CEO of OEMServices declared: Founded in 2005, OEMServices signed major component service contracts with airlines in particular for the support of the A380 fleets of Emirates From left to right: Michael Finkenberger, (Diehl Aerospace), Daniel Malka (Thales), Didier Granger (OEMServices), Charles Thoyer-Rozat (Liebherr-Aerospace), Frederic Denise (Zodiac Aerospace) Airline, Singapore Airlines and more recently Etihad Airways. We have developed a large customer base covering the whole Airbus fleet range in the Middle East, in Asia and in Russia. We have expanded our offer to most of the modern aircraft types: SuperJet 100, ATR, B787, A350. By its constant growth and its new premises, OEMServices has achieved an important step in its history and prepare its future. Didier Granger added: The new headquarters at CDG Airport, associated with the recent

2 Organization opening of our Dubai service center and the signing of a major contract with Etihad Airways increased OEMServices visibility on the market. So yes, I think we can say now that after 10 years, OEMServices is a success, and the original ideas of our founders were brilliant. In 2009, OEMServices merged with SAVE GIE in order to integrate a worldwide logistics support in order to serve the relationship between the OEM and the airlines. Nowadays, OEMServices is the partner of Diehl Aerospace, Liebherr-Aerospace, Thales, Zodiac Services, and fifty leading OEMs. Personnel Changes Bethany Koths has been working at Customer Service Administration at Liebherr Aerospace Saline, Inc., managing sales and repair activities for several major customer accounts since July Recently, she has moved to Warranty Administration. Contact: beth.koths@liebherr.com Tracy Li worked in an American aerospace company, mainly in the Commercial Support department. She also gained several years of experience in Customer Services, Order Management and in the international trading field. She joined the Customer Support team of Liebherr-Aerospace Shanghai (China) Contact: tracy.li@liebherr.com Mr Ang Boon Beng has been promoted as Repair Shop Manager for Liebherr-Aerospace Singapore since June 1, Having graduated with a Mechanical Engineering and Advanced Industrial Engineering and Management Diploma at the Singapore Polytechnic, Ang Boon Beng then continued his education and graduated from the National University of Singapore with a degree in Mechanical Engineering. He has gathered a comprehensive background and experience when working for an OEM as a Material Supervisor handling many major projects with a team under his supervision. He joined Liebherr-Aerospace Singapore as Supply Chain and Procurement Executive in June 2013 and installed solid procurement processes and monitoring systems. Contact: boonbeng.ang@liebherr.com Alan Huang graduated from Shanghai University of International Business and Economics majoring in business administration. Before joining Liebherr-Aerospace China in Shanghai as a Logisitcs Expert, he specialized in Customer Services in a German logistics company for several years and was mainly engaged in freight, export operations, and bonded warehouse operations. Contact: alan.huang@liebherr.com Sam Thomas has joined Liebherr Aerospace Saline, Inc. as a Customer Service Administrator. Previously, Sam was a Logistics Coordinator managing fuel inventories for FBO s at Avfuel Corporation. Contact: sam.thomas@liebherr.com Julien Lechevallier joined Liebherr- Aerospace Toulouse SAS as a Technical Support Specialist in the Customer Services Department in February Prior to joining Liebherr, Julien was involved in several programs as an aircraft in-service engineer for electrical standard parts and installations for seven years. He will be in charge of technical support activities for COMAC s ARJ21 and C919 aircraft programs. Contact: julien.lechevallier@liebherr.com 2

3 Organization A380 Component Repair at Liebherr-Aerospace in Singapore In January 2013, Liebherr-Aerospace Singapore received the first A380 component repair approval from EASA (European Aviation Safety Agency). Today, the company has already accumulated a total of 15 A380 different part numbers according to ATA 36, and has inducted over 200 units since. Since the Entry into Service of the aircraft in 2007, Liebherr-Aerospace Singapore has established inventories and continually invested in staff training to support the A380 regional fleet increase. The repair capability was developed and established as well. The service station is already planning ahead to meet future requirements and challenges in terms of the provision of spare parts, repair capability and resources. Liebherr-Aerospace Singapore, which has capabilities across many other aircraft platforms, shows great flexibility in exploring and adapting commercial support that suits individual customer needs and requirements. It has customized service offerings from power-by-hour, fixed prices, time & material and tailored packages. Please do not hesitate to get in touch with your dedicated Regional Sales Manager who is more than happy to support you. Getting to Know the Commercial Customer Service Team in Singapore With around 8,000 component repairs per year and more than 3,500 spares sales line items delivered in 2014, the commercial Customer Service team at Liebherr-Aerospace Singapore has its hands full. The team also manages orders from up to 200 customer accounts including airlines, airframers and maintenance organizations in the Asia/Pacific region (excluding China and Macao). The team consists of sixteen persons including the Department Manager, Assistant Manager, eight Administrators in the front office and six Administrators in the back-office, including the Inventory Planners. The team attends to all the stages of the customers order process for the repair and sales activities, following order reception all the way through to service delivery and order closure. This includes the day-to-day communication and coordination with the customers, complying with their specific requirements, submission of repair and service quotations, exchange proposals, support of modification campaigns, and warranty adjudication. AOG support is of course provided 24/7/365. Overall, a significant number of customized contracts are currently implemented and managed with key performance indicators for monitoring contract execution and customer satisfaction. As Customer Services Manager, Mr Muhamad Faruk explained: Like the world around us, customers and their expectations are evolving and every day challenging our profession. Expectations have grown to the point where exceptional customer service is considered the minimal requirement and à la carte and proactive customer care are gaining momentum. Exceeding customer expectations and providing solutions to both explicit and implicit customer requests and needs are the primary objectives of our team. However, the responsibilities do not end there, they also extend to the implementation and operation of customized contracts (maintenance, pool-access, rate per flight hour, flat rate fixed price agreements, etc.) for a wide range of customers: from legacy airlines to low cost carriers as well as regional and global service providers. Amongst others the team manages global Component Services Agreements with OEMServices, the joint venture company between Diehl Aerospace, Liebherr- Aerospace, Thales and Zodiac Aerospace. From left to right: Cynthia Sew, Crystal Chai, June Soo, Muhamad Faruk, Christopher Lau, Celine Ong Second row: Pei Yan Lee, Adeline Lo, Gwendaline Chan, Johnson Tien, Mary Dahilig, Chanda Lucas, Mohamed Nazir, Say Yam Tan, Nurma Hassan 3

4 Organization Liebherr Aerospace Saline, Inc. Achieves CAAC Part-145 Certification (China) Following an on-site audit in January of 2015, Liebherr Aerospace Saline, Inc. is proud to announce that their objective of meeting the requirements of the Civil Aviation Administration of China has been achieved by being awarded the CAAC 145 certification in May Providing a CAAC Form AAC-038 release certificate in addition to the existing FAA, EASA and TCCA authorization capabilities provides more options for the global customer base of Liebherr-Aerospace and further represents an important milestone in realizing a Liebherr global spares pooling concept and repair flexibility. Our initial CAAC capabilities represent 262 individual series of part numbers across the ATA chapters 21, 27, 29, 30, 32, 36, 52, 65 and 67 for Airbus SA and LR aircraft as well as Airbus Helicopters, Embraer E-Jet, Bombardier CRJ and Falcon Jet aircraft. 我们开门营业! (We are open for business) Technical Topics A380 Supplemental Cooling System: Development of an On-Wing Cleaning Procedure of the Central Refrigeration Unit Condenser Since 2013, Liebherr-Aerospace Toulouse SAS, (France), Liebherr s center of excellence for air management systems, has been providing the supplemental cooling system for the A380. During maintenance of some central refrigeration units (CRUs), it has been identified that a significant amount of dust could be trapped in the CRU condenser. In order to avoid any potential long-term degradation of the system performance due to such condenser clogging, Liebherr-Aerospace proactively developed an on-wing cleaning procedure of the condenser. The main challenge for our engineers was to develop a Ground Support Equipment able to fit on the CRU while on-wing, thus avoiding any time-consuming removal of the CRU. The project was successfully carried out thanks to a strong collaboration between Airbus and Liebherr-Aerospace in-service engineering teams. The tool design and associated cleaning procedures were finalized after a series of tests in Liebherr-Aerospace shop and on an Airbus test aircraft. To perform this cleaning, the CRU simply requires a minor rework (drilling of cleaning water evacuation drain holes) which can be performed on-wing, following a Vendor Service Bulletin (VSB). The first in-service cleaning task was conducted at Emirates Airline shortly after release of the VSB in June 2015, under the supervision of Liebherr-Aerospace and Airbus support teams to witness the efficiency of the solution. Thanks to this collaborative initiative, the operators have a new opportunity to maximize the performance and reliability of the Liebherr-Aerospace supplemental cooling system in their A380 fleets. 4

5 Technical Topics The Landing Gear of Bombardier s CSeries The CSeries of Bombardier, or more specifically the CS100 or CS300, are planned to enter revenue service in Liebherr-Aerospace is proud to provide major components for the landing gear system. The main components span from the cockpit to the main gear brakes, structural, monitoring, control and actuation components that have been developed, tested and qualified by Liebherr-Aerospace for flight in the CSeries aircraft. All struts are single stage oleo pneumatic shock absorbers including chambers filled with nitrogen and oil to provide the required spring and damping function. Damping performance is optimized by means of a metering pin in each strut. One innovative feature of the CSeries landing gear is the use of electrically (as opposed to conventional hydraulic) actuated main landing gear brakes. The key benefits of this new technology include increased dispatch reliability and the elimination of brake system hydraulic leaks. Building upon lessons-learned from involvement in other landing gear programs and expertise, Liebherr-Aerospace Lindenberg GmbH, (Germany), Liebherr s center of excellence for landing gear, flight control and actuation systems, has developed a set of GSE (Ground Support Equipment) including several compact storage and transportation boxes suited for specific maintenance activities to ease operations. For further details, feel free to contact your local representative. Events Liebherr-Aerospace Will Attend the Following Events Oct , 2015 MRO Europe ExCel London, London (UK) Nov. 3 5, 2015 MRO Asia-Pacific Singapore Expo Convention & Exhibition Centre (Singapore) 5

6 Issue Issue N o N9 o / 18 October / July Events Upcoming Liebherr-Aerospace Training Dates for Your Calendar Liebherr-Aerospace provides a wide range of courses aimed at new operators as well as refresher training for existing operator specialists and recent employees in maintenance, training and technical engineering services departments. Type Date ATA Chapter Location Airbus SA September 8, 2015 ATA 36 Bleed System Levels I, II, III - A320 Neo Toulouse October 5-6, 2015 ATA 36 Bleed System Levels I, II, III Toulouse October 7-8, 2015 ATA 21 Air Conditioning System Levels I, II, III Toulouse October 19, 2015 ATA 27 Flight Controls Level III Lindenberg LR October 12-13, 2015 ATA 36 Bleed System Level I, II, III Toulouse October 14-16, 2015 ATA 21 Air Conditioning System Levels I, II, III Toulouse October 20, 2015 ATA 27 Flight Controls Level III Lindenberg A350 October 21, 2015 ATA 27 Flight Controls Level III Lindenberg October 22, 2015 ATA 32 Landing Gear Level III Lindenberg A400M October 14, 2015 ATA 52 Door System Level I, III Lindenberg October 22, 2015 ATA 32 Landing Gear Level III Lindenberg A380 September 1 & 2, 2015 ATA 36 Bleed & Pneumatic Air Distribution Systems Level I, II, III Toulouse September 3 & 4, 2015 ATA 21 Supplemental Cooling System Levels I, II, III Toulouse October 23, 2015 ATA 27 Flight Controls Level III Lindenberg Boeing September 21-25, 2015 ATA 21 and 36 Integrated Air Management System Level I, II, III Toulouse Bombardier CS100 September 23-24, 2015 ATA 32 Landing Gear Level III, IV Lindenberg CRJ 700/900/1000 November 16-18, 2015 Air Management System Level I, II Toulouse COMAC ARJ21 November 11-12, 2015 ATA 32 Landing Gear Level III, IV Lindenberg Embraer ERJ 170/175 December 2-3, 2015 ATA 32 Landing Gear Level III, IV Lindenberg ERJ 190/195 December 9-10, 2015 ATA 32 Landing Gear Level III, IV Lindenberg First Training Session for A320neo Bleed Air System in Toulouse In the December 2014 edition of this newsletter, we introduced the electro-pneumatic bleed air system for the A320neo. This system was developed by Liebherr-Aerospace Toulouse SAS, (France), center of excellence for air management systems. As the Entry into Service of the aircraft is now approaching, we conducted the first training on this new system in Toulouse in June The training material, which covers Levels 1 to 3 per ATA 104, was prepared by a team of experts, including our technical services specialists in charge of this new system. Its content is based on the data extracted from the system and component specifications and covers all details related to components and system description, as well as system fault messages and logics. The materials have since been updated to include the latest input collected from the ongoing flight test campaign. Many representatives from airline customers and Airbus Customer Support Engineering as well as Liebherr- Aerospace field service representatives participated in this first session. Another session is planned prior to the Entry into Service. It will be held in Toulouse on September 8, Latecomers are asked to please book the remaining seats as soon as possible! 6

7 Issue Issue N o N9 o / 18 October / July Events Upcoming Liebherr-Aerospace Regional Technical Workshop Dates for Your Calendar Liebherr-Aerospace provides Regional Technical Workshop aimed at new operators as well as at operator specialists and employees in maintenance, training and technical engineering services departments in order to refresh good practises. Those open forums will update the participants on the progress of plans for the resolution of in-service issues, provide maintenenance best practices and share the benefits of recently developed solutions. Depending on fleet coverage of participating airlines, this initial agenda may be adjusted. The table below shows long terms schedule for those workshops, and exact date will be communicated later on. Type Date ATA Chapter Location Airbus Single-aisle 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Saline, Michigan Single-aisle 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Shanghai Single-aisle 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Singapore Single-aisle 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Toulouse Long-range 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Saline, Michigan Long-range 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Shanghai Long-range 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Singapore Long-range 2016 ATA 21, 36 Bleed System and ATA 27 Flight Control Toulouse A ATA 27 Flight Control and ATA 32 Landing Gear Lindenberg A ATA 27 Flight Control and ATA 32 Landing Gear Singapore A ATA 21, 36 Bleed System and Supplemental Cooling and ATA 27 Flight Control Shanghai A ATA 21, 36 Bleed System and Supplemental Cooling and ATA 27 Flight Control Singapore A ATA 21, 36 Bleed System and Supplemental Cooling and ATA 27 Flight Control Toulouse Boeing CRJ 2017 ATA 21, 30, 36 Bleed System Saline, Michigan CRJ 2017 ATA 21, 30, 36 Bleed System Toulouse SCAC SSJ ATA 21, 30, 36 Bleed System and ATA 27 Flight Control Moscow Annual Seminar of the Liebherr-Aerospace Field Service Representatives FSR team picture at Liebherr-Aerospace in Toulouse (France) In June 2015, all Field Service Representatives (FSR) of the Liebherr- Aerospace world wide network met in Toulouse (France) and Lindenberg (Germany) for their annual seminar. Begun over a decade ago, this yearly seminar, which has become a major event for the Customer Services community of Liebherr-Aerospace, has clear objectives including: - Encouraging exchange between FSR s on their daily activities and challenges, as well as best practices. - Opening the field of opportunities for improvement of Liebherr-Aerospace Field Service organization, working rules, and service offerings based on the feedback from our worldwide community of customers. - Receiving the latest status from the OEM Technical Services on the resolution plan of major fleet technical items, as well as details of the most recently available improvement solutions. This year, there was particular focus on the tools being developed to further improve the extent and the quality of services provided to our customers. These services include a wide range of areas such as communication, preventive maintenance activities, and training. The sessions in the meeting in 2015 have been declared as a great success by the attendees. Of particular value were the quality of the discussions, and the collaborative approach used for their preparation. The FSRs left the seminar for their respective offices to resume their visits for a new year of exchanges and partnership with their customers. The Liebherr-Aerospace worldwide Field Service network is composed of 17 representatives based in Saline, Michigan (USA), Lindenberg (Germany), Toulouse (France), Moscow (Russia), Dubai (UAE), Singapore and Shanghai (China). In 2014, Liebherr- Aerospace Field Service or Sales Representatives visited 196 customers. This year, the number of customer visits is planned to increase by 15%. 7

8 Customer Feedback Silver Award from Airbus Helicopters for Customer Support Activities Liebherr-Aerospace supplies systems and components in the field of air management, flight control and landing gear for a wide range of civil and military helicopters. As the best achiever in spare and MRO activities, the Liebherr center of excellence for air management systems, Liebherr-Aerospace Toulouse SAS (France), has received the Silver Award in the Support & Services category from Airbus Helicopters during this year s Paris Air Show. The prize was awarded to representatives from Liebherr-Aerospace in Le Bourget (France) on June 17, 2015, and recognizes the company s performance in Representatives of the awarded suppliers of the H160 helicopter program at Paris Air Show 2015 supporting the H160 air conditioning system. Among the award nominees were suppliers, both SMEs and large corporations, from France and countries all over the world. Royal Jordania Satisfied with the E-Jet Landing Gear Overhaul by Liebherr-Aerospace In 2013, Royal Jordania (RJ) had signed a five year agreement with Liebherr-Aerospace for the overhaul of their Embraer E-Jet landing gear system. RJ was pleased to partner with the company, which they selected not only for its high reputation and long experience, but also because it is the original equipment manufacturer and had also offered RJ a tailored overhaul package. Omar Atif Rihani from RJ Service Engineering, who is in charge of aircraft systems, expressed now his satisfaction regarding the support received on their ERJ195 fleet: This series of landing gear replacement transactions demonstrates the technical experience with Liebherr-Aerospace with regards to the landing gears. What makes us definitely more satisfied is the level of cooperation and follow-up observed by Liebherr-Aerospace s team to improve the quality of the documentation, fulfilling Royal Jordania s overall satisfaction. Liebherr-Aerospace offers custom-tailored services to suit individual requirements. Customer Relationship Building Trust: Liebherr-Aerospace Continues its Internal Training Course Since the first session of our Customer Relationship Building Trust training in December 2010, 350 employees from our Customer Service organization have attended this training program, which focuses on best practices for establishing trust with customers. The training has already been held at our sites in Lindenberg (Germany), Toulouse (France), Saline, Michigan (USA), Singapore and Shanghai (China), in particular for our employees who are facing customers on a daily basis. The four-day training course focuses on cultural awareness, trustful relationships, effective communication, and diplomacy. Being very sucessful, the training is available to employees from other departments of Liebherr-Aerospace around the world. Trainees at Liebherr-Aerospace Toulouse (France) Trainees at Liebherr-Aerospace Lindenberg (Germany) 8

9 Release agreement OEMServices* and Etihad Airways sign deal for new A380 fleet Etihad Airways has recently signed a ten-year contract with OEMServices for its growing fleet of A380 aircraft. The agreement ensures the provision of 24/7 support and repair services as well as access to OEMServices pool stock of line replaceable units for Etihad Airways A380 fleet at its hub in Abu Dhabi (UAE) Thus, the airline has immediate access to a wide range of high value components and support services to ensure its new fleet of A380 aircraft is kept operational, and any downtime due to equipment failure is kept to an absolute minimum. Didier Granger, CEO of OEMServices, said: This agreement represents a significant step forward, and further consolidates our presence in the Middle East region. *OEMServices is a joint venture founded by the OEMs Diehl Aerospace, Liebherr-Aerospace, Thales and Zodiac Aerospace. Supporting Constant Aviation in Embraer Legacy Landing Gear Overhaul Liebherr Aerospace Saline, Inc. and Constant Aviation, a US-based maintenance, repair and overhaul company with a nation-wide network, concluded a general terms agreement for support of the landing gear installed on the Embraer Legacy 600/650/Shuttle Executive Jet family of aircraft. Aircraft availability, A Legacy nose landing gear strut is prepared for final test by Matt Johnston, technician at Liebherr Aerospace Saline, Inc. predictability and the minimization of operational costs for its customers is crucial to Constant Aviation. The company has raised the bar in aircraft maintenance expectations and provides customers with a onestop shop solution when it comes to maintenance events. Under the terms of the new agreement, Liebherr Aerospace Saline, Inc., Michigan (USA), will provide complete landing gear overhaul restoration services in support of Constant Aviation s customers. With over 250 Legacy aircraft operating world-wide, significant activity is scheduled to quickly evolve on this platform as the installed landing gear reach the Maintenance Review Board interval for mandatory overhaul. Constant Aviation will have dedicated access to Liebherr s Legacy asset pool, which is provisioned with assets to satisfy the various landing gear configurations particular to this fleet. In addition, Liebherr-Aerospace will position consignment stock at Constant Aviation. This will allow maximum flexibility in satisfying loan asset requirements whilst the customer s landing gear are processed through overhaul intervention at Liebherr-Aerospace. This is a niche market with owner/ operators that are very exacting in their expectations for quality and adherence to OEM specifications. It is a pleasure to collaborate with Constant Aviation, whom we have supported closely over the past several years, and secure a fully structured integration option for the landing gear restoration within the airframe inspection process, thus simplifying the customer experience stated Will Dew, VP Customer Support & Commercial, Liebherr Aerospace Saline, Inc. Constant Aviation has been involved with the Embraer Legacy product line since We have always looked at partnerships within the industry to better serve our Legacy customers. Our gear sets combined with Liebherr s assets will make for a great addition to our current Legacy services and capabilities. This relationship with Liebherr-Aerospace will allow a seamless experience to our in-house Legacy customers when landing gear overhauls are needed, said Jay Rizzo, VP Sales and Business Development at Constant Aviation. 9

10 Issue Issue N o N9 o / 18 October / July Release Agreement Liebherr-Aerospace Signs Agreement on E-Jet 170 and 190 Landing Gear Overhaul with HOP! Liebherr-Aerospace Lindenberg GmbH and HOP! Air France entered into an agreement covering the exchange and overhaul of the landing gear systems on board the airlines Embraer E170 and E190 aircraft. The contract was signed at Paris Air Show on June 17, French carrier HOP!-REGIONAL, which is based in Nantes and part of HOP!, an Air France subsidiary, decided to renew its confidence in Liebherr- Aerospace for the overhaul of Embraer landing gear systems. Following a program signed in 2007 for 37 EMB135/145 aircraft, the companies now concluded an overhaul agreement for the airline s fleet of 26 Embraer E170 and E190. Liebherr-Aerospace will carry out all overhaul activities at its facility in Lindenberg (Germany). Arndt Schoenemann, Managing Director Liebherr- Aerospace Lindenberg GmbH said: With this contract, HOP! Air France and Liebherr-Aerospace are continuing and strengthening their collaboration. Moreover, this new contract confirms our leading position in E-Jet landing gear overhauls in Europe. The complete landing gear systems for the E-Jet family E170, E175, E190 and E195, which include the brake systems, were developed and manufactured by the OEM Liebherr-Aerospace Lindenberg GmbH Lindenberg (Germany), Liebherr s center of excellence for flight control and landing gear systems. Arndt Schoenemann, Managing Director Liebherr-Aerospace Lindenberg GmbH, and Jacques Pauty, Chief Purchasing Officer, HOP! Air France Group (front row, right), signed the contract at Paris Air Show 2015 Liebherr-Aerospace Singapore Signed Multi-Year Contract Renewals with Singapore Airlines Engineering Company and Singapore Technologies Aero Supplies The agreements with Liebherr- Aerospace Singapore s two of its most important customers in Singapore cover component repair and logistic support services for air management, flight control as well as hydraulic components installed on the A319/A320/A321 fleets of numerous airlines in the region. Both customers thanked Liebherr-Aerospace s team for their commitment in making the partnerships work through all the past years. They expressed their satisfaction with the quality and performance of Liebherr-Aerospace s service, and their confidence in the future of their renewed parnterships. Ekkehard Pracht, General Manager of Liebherr-Aerospace Singapore concluded: We are proud and grateful for such positive customer testimonies that confirm and encourage us in the commitments towards serving our customer community. Liebherr-Aerospace Singapore shop team Published by: Liebherr-Aerospace & Transportation SAS 408, avenue des Etats-Unis Toulouse / Cedex 2, France Person Responsible: Charles Thoyer-Rozat, Executive V.P. Customer Services Aerospace Contact: Sophie Cuzon sophie.cuzon@liebherr.com Contributors: Ute Braam, Joël Cadaux, David Charles, Will Dew, Didier Dubaele, Jo Faber, Guillaume Gard, Jean-Luc Loirette, Ekkehard Pracht, Damon Seksaoui, Eric Thévenot, Heidi Werner Liebherr-Aerospace & Transportation SAS