FalconResponse. FalconResponse. Whatever it takes
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1 Response Whatever it takes Response Dassault is launching Response, an expanded portfolio of AOG support services around the world and around the clock, to minimize the impact of an AOG event. The offering includes a new alternative transportation option for passengers stranded by an AOG situation. A pair of widebody 900 s trijets are dedicated to this service.
2 Reference: DGAC-DSC-COM6957 Revision: March 2015 Response: How it works AOG event The aircraft needs a repair Aircraft released after repair Passengers continue their journey OR Airborne Support * Alternate lift for OPERATOR CALLS OR SENDS AN Command Center Spares GoTeams TRANSPORTATION SOLUTIONS MRU Mobile Repair Unit Airborne Support * 900 Airline * Availability and eligibility conditions to be validated by Command Center This document is the intellectual property of DASSAULT AVIATION. It may not be used, reproduced, modified or disclosed without its authorization. DASSAULT AVIATION Proprietary Data.
3 FALCON SMART PROGRAMS FALCON RESPONSE Response As a customer, you expect and deserve the most prompt and professional customer support available, tailored to your precise needs, wherever and whenever you need it. In an AOG situation, where success is measured in speed, we re proud to introduce the latest addition to the Response portfolio of support services: two 900 aircraft dedicated exclusively to AOG support. Jacques Chauvet, Senior Vice President Worlwide Customer Service Your Response contact: The same reliable phone numbers that provided AOG service in the past are now going to provide Response. France Office Phone: E mail: commandcenter@dassault-aviation.com USA Office Phone: E mail: commandcenter@falconjet.com Response, our new worldwide AOG support service, guarantees the availability of state-of-the-art parts, tools and engineering resources to get a grounded back into operation as quickly as possible. The Response 24/7 network includes: Command Center GoTeams Spares Airborne Support Dassault is the first business jet manufacturer to dedicate an aircraft for alternative lift in the event of an AOG. It is also the first to use a large cabin aircraft for this purpose, and the first to offer the service over such a broad geographic footprint. You might say we re pushing the boundaries of AOG service in the business aviation industry. But really, it s simply the continuation of what we ve always strived for meeting and exceeding customer expectations. This document is the intellectual property of DASSAULT AVIATION. It may not be used, reproduced, modified or disclosed without its authorization. DASSAULT AVIATION Proprietary Data.
4 Command Center Over the years, AOG support has evolved with the needs of our customers. From the Help Desk, to the Technical Center, and now the Command Center, we have added important services and capabilities to meet the growing demand of our operator base. Strategically located in Teterboro, New Jersey; Boise, Idaho; and Saint-Cloud, France, the Command Center tracks AOG events 24/7/365. Command Center personnel includes Frontline Representatives, Technical Experts and on-site Spares Representatives. Our Command Center works in coordination with our extensive Field Service network, consisting of over 100 Customer Service Managers (CSMs) and Field Technical Representatives (FTRs), based in 33 regional offices around the world to provide in-depth troubleshooting and on-site technical assistance. GoTeams Spares GoTeams add an element of flexibility to Dassault s global Service Center Network composed of 43 companyowned and Authorized Service Centers. Whether you need spare parts, tooling or a technician, a GoTeam can be dispatched at a moment s notice to assist you on the spot. All company-owned service centers and satellites offer 24/7 AOG support including dedicated vehicles known as Mobile Response Units (MRUs) which are equipped with parts, tools and other specialized equipment. Over 100 Dassault Go Team technicians are dispatched between: Wilmington, Delaware; Little Rock, Arkansas; Reno, Nevada; St. Louis, Missouri; Teterboro, New Jersey; Van Nuys, California; West Palm Beach, Florida; Sorocaba, Brazil; Paris, France; Nice, France; Luton, United Kingdom; Rome, Italy; Moscow, Russia. With an industry-leading 98.5 percent service level, Spares is designed to anticipate your needs and initiate a rapid response 24/7/365. Our teams work continuously to ensure medium and high usage parts and components are positioned at strategic locations around the world to ensure speedy delivery to customers. Operators experiencing an AOG situation can count on: Our ability to expedite spares shipments Large parts inventory at 15 spares depots around the world Fast and worry-free customs clearance in more than 90 countries 24/7 Live Support in Teterboro - Paris - Beijing with 250 people worldwide.
5 Reference: DGAC-DSC-COM6957 Revision: March 2015 Airborne Support Anchorage Stockholm Vancouver TETERBORO Denver Los Angeles 2h 4h Caracas 6h Belem 8h PARIS 2h 4h 6h 8h Moscow Jeddah Dubai Delhi The latest addition to the Response portfolio, Airborne Support makes two large cabin 900 aircraft available around the clock to handle AOG situations. Based at Teterboro airport in New Jersey and at Paris Le Bourget airport, the aircraft carry teams, together with the necessary parts and tools to put an AOG aircraft back into service and provide alternative lift for passengers*. Airborne Support is available in: North America Central America Europe (including Russia) Middle East North Africa West Africa * Availability and eligibility conditions to be validated by Command Center This document is the intellectual property of DASSAULT AVIATION. It may not be used, reproduced, modified or disclosed without its authorization. DASSAULT AVIATION Proprietary Data.
6 Response Whatever it takes FALCON Response Whatever it takes Reference: DGAC-DSC-COM6957 Revision: March 2015 Concept & Design: La Factory
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