The 2004 Middle East Aviation IT Managers Forum. Day One 8 December 2003

Transcription

1 ITP Business Forums in association with Aviation Business magazine present The 2004 Middle East Aviation IT Managers Forum A two-day Forum focusing on IT issues related to airlines and airports in the Middle East 8-9 December, 2003, Dubai, UAE An official event of Dubai 2003 Airshow Day One 8 December Registration Plenary Session Airline And Airport Introduction ITP Welcome Address Key Note Address Simplifying Passenger Travel SPT Passenger handling today SPT vision of the future Vision to reality Challenges and opportunities Mohammed Ahmed Alsayegh Manager Facilitation & Airlines Affairs Saudi Arabian Airlines Member of IATA SPT Board and Interest Group Networking Break Page 1 of 5

2 10.30 Airline And Airport Streamed Sessions Airline Stream New Generation Systems For The Airline Industry Changing airline business models New generation IT systems and solutions V K Matthews Managing Director The IBS Group New Generations Cargo Systems The Emirates Experience Speakers: The inhibitors of legacy systems The drivers and need for moving from legacy to generation systems Improved performance benchmarking What defines new generation cargo systems The path from legacy to new generation at Emirates Future direction Niranjan Navaratnarajah Manager Cargo Systems and Revenue Planning Emirates Skycargo Airport Stream Recent Advances In Airport Technology Airport Challenges Available technologies and applications Systems integration Eyad Shihabi Head of Airport & Desktop Services Middle East, Africa, South +Central Asia SITA Analysis of IT at Dubai International Airport Concourse One systems Planned expansion systems Systems Integration Lessons learned Arwad Abdel-Daem President DIMENSIONS A Regional Directors IT Strategy Driving corporate strategy through IT Enhancing passenger services through IT Future forecast for IT in the airline industry Case Study The Technological Terminal - Munich Airport Terminal 2 IT Systems implemented at Munich Airport Terminal 2 E-logistics concept Dieter Armgardt IT Director Qatar Airways Michael Zaddach VP IT and Communications Munich Airport Page 2 of 5

3 12.30 Lunch For Delegates And Speakers Joint Session - The Middle East Airline And Airport IT Survey Presentation Of Results How IT is contributing to reducing costs Increasing revenue using IT Improving passenger services through technology Joint development, shared services within the region Integrating networks, systems and databases Outsourcing of operations, development and support Panel Discussion and Question and Answer involving representatives from 4 regional airports and airlines Hugh Pride Advisor End of Day One Chairman s Opening Remarks Day Two 9 December Key Note Address Smart Airline, Smart Airport: Introducing A Smart IT Framework For The Airline And Airport Of The Future Introduction to the smart framework and the adaptive airline concept EAI: Enterprise Airline Application Integration a new approach From ERP to ARP: Airline Resource Planning Showcase: Mobility in the air! Mobility on the ground! Mohammed El Shanti - Business Development Manager Extended Manufacturing & SAP Practice Manager HP Consulting & Integration Middle East Networking Break Page 3 of 5

4 10.30 Airline And Airport Streamed Sessions Airline Stream What s New In IT? Case Study - Recent Advances In Passenger Services Technology Virtually There Services Personalised Travel Portal Mobile Services Travel Notifications and Alerts World-wide Contact Centre WWCC Reservations Data Mart Catering Publications Tariq Sultan, VP IT Gulf Air A Revolution In In-Flight Entertainment And Communication Systems How can satellite communications benefit passenger revenue and operating costs? Extending airline IT systems to the aircraft Expanding the customer s IT experience Balancing cost and capability now and into the future Simon Tudge, Marketing Manager Aeronautical Business Inmarsat Ltd. Airport Stream Recent Advances In Airport Technology Biometrics Mobile Devices Radio Frequency Identification System Integration Keeping A Finger On The Pulse Of The Airport The airport s community of interest and their business drivers Service-integral needs ad the technological response Tapping the heartbeat of the airport activity Benefits to the bottom-line, customerservice and operational flexibility Airport systems that work together The airport of the future Cutting Edge In-Flight Entertainment Today And Tomorrow Clive McGinn Sales Director, Airport Systems ARINC How does Virgin Atlantic exploit state-ofthe-art IFE systems and technology as part of the overall experience it offers to passengers How are IT and air-ground communications utilised as a vital part of Virgin s strategy and services How do suppliers meet the IFE communications requirements of airlines such as Virgin Atlantic? What developments will shape the development of air-ground communications in the coming years Dave Tharp, On-Board Media Development Manager Virgin Atlantic Airways Ground Services Tracking Page 4 of 5

5 12.30 Lunch For Delegates And Speakers Joint Sessions - Mishandled Baggage - The Biggest Challenge For Airlines And Airports? Emerging technology Airline, Airport and Baggage handler issues Panel Dialogue and Q & A discussion involving representatives from airlines and airports within the region End Of Forum Speaking Opportunities For further information on speaking opportunities for this event, please contact Joanna Savagar on Tel: , Fax: or Joanna.Savagar@itp.com Page 5 of 5