VRS. Solution for Hybrid Airlines. Airline Reservation Hosting VIDECOM RESERVATION SYSTEM

Transcription

1 VRS VIDECOM RESERVATION SYSTEM Airline Reservation Hosting Solution for Hybrid Airlines

2 is the: Sabre Distributor in the UAE and Regional Distributors of Sabre in the Africa continent Exclusive Distributors of VRS Hosting System in the Middle East, Africa, CIS & Indian Subcontinent region Distributors of RUSADA aircraft management software Solutions provider to Airlines

3 Videcom International Developers of Videcom Reservation System (VRS) and hosting 35+ airlines UK Based, 25+ years in travel technology Departure Control Systems SEATS, used at airports in Miami, Toronto, China Strategic Partnership with for Marketing, Support & Implementation of VRS

4 VRS overview New Generation solution providing view of Revenues Manages business processes: Reservations, Ticketing, Check-in, Travel Agency Distribution, Agency credit control, Revenue Accounting & Revenue Management from within a single application Supports airline distribution via GDSs, interline partners, interfaces with industry and airport check-in systems Provides quick, scalable & cost effective web connectivity; Graphical User Interfaces to connect the network of travel agents, GSAs, call centres, airports and on-line consumers Hosted & Managed by VRS professionals

5 Reservation Management Airport DCS VRS Internet Booking Engine Revenue Management & MIS

6 BSP e-ticket integration GDS connectivity VRS incorporates IATA standard interfaces Interline & CodeShare Handshake with Airport DCS

7 VRS functionality Manages Airline Inventory, fares, sales location Direct Connect and Interactive Sell with GDSs Interactive e-ticketing with GDSs & BSP Power Airline web-site with Booking Engine Check-in & Boarding Operations within same application SMS generation Schd changes, ticket issuance Mobile/ PDA Booking interface IBE Bespoke developments aligning to airline web-site Interface to Kiosks on Airline request

8 Reservation Management GDS connectivity controls Time limits/date Change/No show fees Code Share/ Interline Flights Flight configuration template Nested classes ASM/SSM schedule generation Move PNRs / Dupe check Seat Plan Configuration Frequent Flyer Program Target -shot to pax ID Consumer web-site controls

9 VRS Travel Agent access Extremely light on the web; good response time Graphical Agent Login from Airline web-site Terminal Emulation standard entry formats GDS access Bookable on Quest platform

10 VRS IBE - Vidweb Power Airline web-site with IBE, customised look & feel IBE I-frames to link from the homepage Language support for web-site and e-ticket conditions Secure login for Travel Agents/ Corporates On-line check-in /Seat Selection/Meal Selection On-line payment gateway interface 60+ Banks Admin & MIS Reports Web-server Hosted at Videcom Customer direct booking on time-limit Web-Components for customised flow Booking

11 Departure Control Graphical Check-in & Boarding Operation Pre-assigned DCS Profile, Seat plan 2D/1D Barcode scanner Merge PNLs from third-party systems for common check-in Restrict Flight changes when Flight released to Board-point Excess Baggage & Through Check-in Baggage Reports to assist Load sheet Weight and Balance No-Show, Checked, Boarded passenger Reports PNL & ETL generation Online Check-in / Seat Selection

12 Sales Remittance Paper-less ticketing Online Sales Reports Credit limit for Agents BSP web-link Record Remittance Posting of Invoices notification of Invoices Credit Card Authorisation via Direct Access Manual Ticket Assignment (if required) Detect Blacklisted & dummy ticketing entries

13 MIS Reports Total Sales Summary Tickets by issue/travel date E-tickets lifted/outstanding GDS booking summaries Credit information by City Booking trend reports Booking v/s Capacity Online trend reports Yield Revenue by Flight/Class Reports in Excel or export in.csv format

14 VRS Revenue Management Integrated Revenue Control Real Time Graphical Displays and Statistical Tools Integrated Web Interface No 3rd Party Data Exports Required No Costly Database Administration Customizable Reports by Airline

15 Management Decision Making & Control Improved Inventory Management Reduced Manual Assessment Increased Productivity Real Time Space Control Dynamic Optimization Point and Click Interaction Critical Flight Identifiers

16 Jordan Aviation - Jordan Fars-Qeshm Airline - UAE Azmar Airlines - Iraq Royal Falcon - Jordan Nas Air - Eritrea Al Masria Airlines - Egypt Elite Aviation UAE Cham Wings - Syria VRS hosted Airlines United Airways Bangladesh Sudan Airways Khartoum Southern Star Airlines South Sudan Emirates (Travel Agency Network) Okapi Airlines Congo Congo Express Salsa Airlines - Haiti Maya Island Air Belize Smart Aviation Egypt Sky Pasada Philipines Air Malawi Boutique Air SkyLink Arabia Iraq First Nation Airways Nigeria East African Airways Kenya Proflight Zambia

17 VRS hosted Airlines APNG Papua New Guinea Nayzak Airlines - Libya British International UK Nouvelair - Tunisia Budget Air - Ireland SkyTrans - Australia Buraq Air - Libya Sky Express Crete, Greece Fly Lappeenranta - Finland Sea Air Philippines FinnComm - Finland Snowjet UK Fly540 - Kenya Velvet Sky - SouthAfrica Fly540 - Ghana Zambezi Airlines - Zambia Fly540 - Angola Hellenic Airways Greece Inter Island Airways - American Samoa

18 Vid-Web powered web-site (Finn Comm)

19 VRS Network 01st March

20 VRS Data-Centre at Videcom, UK Secure Hosting facility 24 x 7 Monitored Support Satellite Internet Back-up 24 x 7 Uninterrupted Power Supply Dedicated Airline System Multiple Firewall Protection Offsite Data Storage Logon/Access Security System Segregation Rigorous Data Assurance Disaster Recovery Measures

21 Videcom VRS New Generation Reservation System TCP/ IP Network Protocol instant connectivity Economical and low-cost operation Open Architecture and scalable Multiple processor design using PC platform Database - supports ORACLE, DB2, Informix or SQL server Graphical User Interface for Ease of Use Secure, Hosted Service Provided from UK

22 VRS Functionality IATA standards in a modern flexible approach: Schedule, Inventory management, Fares & Reservations Paper-less ticketing, ATB2, interactive OAL e-ticketing Direct Connect Availability & Interactive Sell with GDSs Interactive e-ticketing with GDSs (Sabre, Galileo, Amadeus & Worldspan) Credit Card Authorisation & Payment Gateway interface Agency Credit Control & Sales Remittance Inventory and Booking for Hotel & other services Web booking engine Vidweb SMS messaging service Departure Control System (Check-in) MIS reporting & Revenue Management

23 VRS System Administration Schedule & Inventory Set-up Fares Set-up Sales locations & Agents Taxes, Fare rules & endorsements Ancillary Products Hotels, LIMO etc. SITA text messaging Booking Management Management Information Reports Frequent Flyer program Security Table Default settings on VRS (connectivity, discounts, seat limit, Baggage, time-limits etc. )

24 chedule & Inventory Schedule load, search, edit & copy Multiple Flight segment legs Flight Connections Group airports for Availability Display Seat Plans and thresholds Code-share & Interline flights Type A link to GDS Import OAG data tape Generate SSIMs, SSMs & ASMs to OAG Notification of Flight changes to passenger bookings Flight inventory management Inventory Profile by Aircraft Upto 12 class buckets Inventory by Flight Leg Separate AVS trigger Class Nesting Restrict Sale by Flight or Class Flight Re-accommodation Bulk Modification of Flights & inventory Time initiated PNL & ADL generation SITA address and s Generate APIS to country specification

25 Fares Management Fares input, search, editing & copy Fares by Market, Sales & Ticketing City Multiple currencies, Fare Displayed in User s Currency Fare validation rules & endorsements Min/Max stay & Advance Purchase Fare validity dates, Baggage Allowance Passenger Discount%, fixed fare Fare Discounts for individual Fares Recalculate fare when tax change Code-share, Interline and Group Fares Flight Timing, Directional Fares Mileage and Routing fares Fare Combinable routes Non-Changeable fares Restricted viewing Web, Airline office Selective User Group fares Change Fee configuration Credit-card fee

26 Security Secure and selective access to different areas of the system configurable user sine levels Default Security access Configurable by Airline system administrator Independent Security Access levels for Web access Set templates profiles for generic roles e.g. Travel Agent, Airline staff

27 Agent Access Agent details and access authorisations: User profile templates Search, Edit sign records Password protection, Multi-User sign Set default city, country, currency & sales location, user IDs Restricted Travel Agent; ground handler access Finance control Restrict Name change, Waitlist, Void, Refund Manual ticket validation (if required) Ticketing & FOP options Manual Fare quote authority Excess Baggage /Change fee waiver Access to all Queues Sign-code Audit reports Sine code suspend Creation of unlimited Sine-codes

28 Currency Conversion Configure accepted currencies Industry standard used to calculate fares Exchanges rates stored in relation to base airline currency Fare Display supported in different currencies Fares converted to User s currency IATA Currency tape read into VRS with Airline agreement

29 Creating a Booking (PNR) User-friendly inputs and amendment to following PNR fields: Passenger Name Contact Ticket Time Limit Remarks Special Requests SSRs, OSIs APIS Details Fields can be set as mandatory eg: Name, phone, ticket time-limits PNR History- includes DCS status, ticketing info, changes to booking fields Open Segment, Waitlist & over-booking capability Auto waitlist promote Group Bookings

30 Availability Displays Last Seat Availability Restrict Seat limit for agents Inventory by Segment leg capacity Built Flight connections Overbooking Waitlist by percentage Canned Remarks Auto Fare Quotes Displays applicable fares Save fare quote into booking & Ticketing Manual Fare Quotes Sign code validation User input currency, fare breakdown, RBDs

31 PNR Display

32 VRS GUI Booking Screen Bookings made via GUI or standard host entries Sine in access and different security levels Customisable GUI screen settings e.g. Origin city, city pairs etc. List user inputs for reuse User default colours, screen fonts VRS GUI Passenger List Displays By Flight # /date SSR requirement list GDS created PNRs Inbound/Outbound flights Ticketed / non-ticketed List Checked Passenger

33 VRS Frequent Flyer Module

34 VRS GUI FOP & Ticketing Multiple FOP - Invoice, Cash Agent Credit Check Online Credit Card Auth OPTAT / ATB2 ticketing Paper-less ticketing GDS Interactive e-ticketing Voiding & refund tickets Refund FOP Itinerary/invoice to Validate manual ticket no. against Stock Allocation Revalidate tickets Multi purpose document

35 Queues System Dynamic Display Pre-defined Queue numbers for a specific city Search Facility PNR retrieval by locator, flight #, or date of travel or passengers name. Divide PNR New PNR created for divided pax Data relevant to passenger will migrate to the new PNR. Graphical SeatPlan Visual Seat Map layout Point & click selection

36 Language Support

37 Promotional tool -shot to passengers

38 VRS Cargo Handling System CARGO PNR - Master Air Waybill SHP:ALTAYER/JLT TOWERS/ MAKTOUM STREET/ OPP AIR-INDIA BLDG. CON:DXB APT/DFASF/DAFDAF/Dubai/3434/UAE[dxb001] CAG:ALTAYER/JLT TOWERS/ MAKTOUM STREET/ OPP AIR-INDIA BLDG[tra001] PPD:TRA001 COL:DXB001 AWB:Master 1 4H 0523 FR 20APR12DAC CGP HK Kg [3] DXB4H AAF2ZV/TRA001/DXB/4H///AED/SG 15/ AAF2ZV

39 VRS Check-in GUI interface to Check-in passengers 2D Barcode reader for easy check-in Online check-in and Boarding pass printing Generate APIS in respective country formats Flight Availability and Booking access from Check-in screens Default passenger weight & Baggage List for Load sheet Send PNL to Airport DCS systems Receive interactive e-etls from Airport DCS Current DCS status display: booked, checked-in, passenger and baggage NoShow and Goshow Booking templates No-Show reports Manifested, Checked, Boarded & Denied boarding lists

40 VRS Check-in Load/ Offload Passenger and baggage from Flight by single Click Load passengers booked together with single Click Select Seat or Auto-seat Selection Through-Checkin & boarding pass printing Excess Baggage calculation and print invoices Reprint, Boarding pass and tags Pax type M,F,C,I; RBD display Selected Cabin view Block Seat Range Close/re-open Flight for DCS Change passenger seat, offload passenger after Check-in Transfer individual passengers to different flight

41 Industry System Interfaces GDS Type A links: Direct Availability & Sell with Amadeus, Sabre, Galileo, & Worldspan e-ticketing interface with GDSs and interline carriers EK, EZ, QR, BA, MH OAG data-tape download SSIM generation to OAG APIS Country specific APIS formats Timatic provides support to Timatic's HTML GUI Videcom terminal emulator from

42 Management Analysis Tools - Reports Invoiced reports Credit card sales reports FOP sales reports End of shift sales reports Total sales summary GDS Support Revenue Integrity reports Post departure capacity report Post departure revenue Per departure revenue per city pair Tickets out standing Tickets cancelled All tickets for flight date All tickets for date of issue Budgetary ticket report Audit trail for PNR's Report by specific date range, issue office Reports can be exported to MS-Excel, html, XML or.csv format Use real-time or archive data

43 Management Analysis Reports

44 Total Sales Breakdown This report details the who what and when. Total sales for the period is broken down by FOP, listing PNR reference code and total amount per payment type per booking. Sales Invoice Report The Invoice Sales Report shows invoice payments which can be filtered by issue office or invoice account.

45 Post Departure Revenue Calculates the total revenue gained from each flight post departure. Post Departure Revenue per City Calculates the total revenue gained from each flight post departure by leg. GDS Support Reports GDS PNR Quantity Breakdown GDS Booking Holding Space with no Tickets GDS IET Not ticketed GDS HX Segment

46 Seat Capacity v/s Sales report

47 E-Tickets Outstanding Shows valid e-tickets not yet used. E- Tickets Lifted Shows all used e-tickets and their value

48 Tickets by Date of Flight Shows ticket and their value arranged in date of journey order. Tickets by Date of Issue Shows ticket coupons and their value arranged in order of issue date.

49 Total Sales Summary by FOP GSA GSA shows net sales figure for a period, refunds and cancellations are deducted from Credit Sales. Total Sales Summary by FOP Issue Office Issuing Office shows net sales figure for period.

50 IBE Overview Flight Information and Booking Capability Customer Ticket Sales module Business/Corporate Account Booking Travel Agency access via Secure login ID Interfaces with VRS or another airline host system Access booking engine via Airlines Website through a link

51 IBE Overview contd Best fare Shopping, Multiple currencies Secure credit card validation & Payment Gateway interface e-ticketing, FFP integration & Customer profiles Customisable user-friendly screens & Language preference Targeted -shot to passengers Advance Management Statistics module

52 Online Availability & Fares

53 Online Checkin/Seat selection

54 Online Boarding Pass Printing

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56 Vid-web - System Features User Profile Multiple Language Support Availability Promotional Information Fare Quote Best Fare Shopping Time Limit Restrictions Fare Rules Multiple Currencies Secure Credit Card Validation

57 Vid-web - System Features Special Fares and Offers e-ticket Support Seat Selection Meal Requests Special Requests Booking Calendar Ticket Delivery Options Remote Administration Security Expandability

58 Internet Sales Analysis Event Log Booking Log Hourly, Daily, Monthly Booking Chart Fare Quotes Per Booking Sessions That Did Not Book Average Cost Per Trip Daily Revenue Chart Monthly Revenue Chart Session Count Hourly, Daily, Monthly Session Count

59 Internet Sales Analysis Look to Book Ratio Daily Look to Book Ratio Monthly Look to Book Ratio Daily Passenger Chart Monthly Passenger Chart Frequent Customers Frequent Routes Frequent Fare Quotes Frequent Classes

60 Vid-web Administration Menu

61 Management Tools Charts show the number of bookings on each given day.

62 Management Tools Management may view statistics such as the total number of bookings on each day, the total revenue created from these bookings and the average sale figure of each booking.

63 Event Analysis Capture complete booking procedure & Events within the booking

64 Current VRS Developments Revenue Management Weight and Balance VARS (Advance VRS core application) Cargo Handling System

65 Revenue Management Integrated Revenue Control Real Time Graphical Displays and Statistical Tools Integrated Web Interface No 3 rd Party Data Exports Required No Costly Database Administration Customizable Reports by Airline

66 Management Decision Making & Control Improved Inventory Management Reduced Manual Assessment Increased Productivity Real Time Space Control Dynamic Optimization Point and Click Interaction Critical Flight Identifiers

67 Specific Flight Statistics Detailed Statistics on Current Sales Historic Sales Comparisons Optimization Recommendations Rapid Manual Override

68 Flight Inventory tracking by Cabin Actual Flight Inventory by Class/Cabin Historic Comparisons Predicted Future Sales by Class/Cabin Recommended Forecasts by Class/Cabin

69 Revenue Tracking Total Revenue Historic Comparisons Revenue by Class/Cabin Revenue Forecasts by Class/Cabin

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72 Host Printer Configuration

73 Local Printer Configuration

74 Videcom Secure Hosting Facility Security 24 x 7 Monitored Support Satellite Internet Back-up 24 x 7 Uninterrupted Power Supply Dedicated Airline System Multiple Firewall Protection Offsite Data Storage Logon/Access Security System Segregation Rigorous Data Assurance Disaster Recovery Measures

75 For more information or a LIVE demo on VRS send an to anthonyj@emirates.com

76 Thank you for your time VRS sales team Contact: Jancy Anthony Savio GamaRose Connon D souza connon.dsouza@emirates.com