Table of Contents. Preface... xi. Introduction... xiii

Transcription

1 Preface... xi Introduction... xiii Chapter 1 The Role of Reservations General Reservations Systems Travel Agents' Systems and GDS/CRSs Single Airline Access System Multi-Access Airline Reservations Systems Impact/Interaction of Reservations with Other Applications Pricing Ticketing Departure Control... 2 Chapter 2 Reservations Code of Conduct General Responsibility of Airlines, Travel Agents and Other Providers Booking Space or Services Married Segment Cancelling Booked Services Passive Bookings... 6 Chapter 3 Communications Communications Systems Private Networks Shared Private Networks Commercial Networks Internet... 7 Chapter 4 Messages Types and XML General Type-A Messages Type-B Messages Extensible Mark-up Language (XML)...10 Chapter 5 AIRIMP Message Composition Message Priority Message Address Communications Reference Message Identifier Record Locator Secondary Record Locator...14

2 Reservations Services Manual Use of the Record Locators Message Text Ending Pattern Message Example Chapter 6 Flight Network Flight Types Non-Stop Flights Direct Flights Connection Flights Flight Routings Connection Cities Connecting Times Multi-Modal Connections Chapter 7 Bilateral Selling Agreements General Selling Agreements Types of Selling Agreements Conditions of Agreement Multilateral Interline Traffic Agreements Code Share Agreements Other Agreements Chapter 8 Passenger Booking Lifecycle General Shopping for Flights Booking Flights Adding Booking Information Completing a Booking Ticketing Modifying a Booking after Ticketing Departure Control Checking-In for Flights Flight Close-Out Chapter 9 Passenger Name Record General PNR Elements Record Locator Element Name Element Flight Element Auxiliary Service Element Supplementary Service Element...32

3 Chapter 10 Reservations Retrieval General Multiple Name Match No Record (NOREC) Chapter 11 Pre-Reserved Seat Selection General Seat Map Display Requesting/Assigning a Seat Responding to a Seat Request Rules for Changing a Pre-reserved Seat Rules to Cancel Seats with an Itinerary Change Cancel/No Rebooking Cancel/Rebook Confirming from Waitlist Reduce Number in Party Divide Party Transactions Name Change Transactions Schedule Change Affecting Assigned Seats Change of Gauge Flights (Aircraft Change Enroute)...39 Chapter 12 Customers Requiring an Extra Seat General Reservation Procedure Ticketing Procedure Chapter 13 Customer Loyalty General SSR Codes Tier Levels Communication of Frequent Flyer Information Option 1 Non-Automated Format Option 2 Automated Format...45 Chapter 14 Advanced Passenger Information General Collecting Advanced Passenger Information Names Passenger Travel Document Information (SSR DOCS) Passenger Other Supplementary Information (SSR DOCO) Passenger Address Information (SSR DOCA) Requesting Advanced Passenger Information (SSR ADPI)...49

4 Reservations Services Manual 14.4 Government Notification PNR Access (PNRGOV) Secure Flight Passenger Data (SFPD) API Quick Query (AQQ) Flight Closeout Passenger List (PAXLST) Time Line Chapter 15 Baggage General Carry-On Baggage Checked Baggage Unaccompanied Baggage Baggage Allowances Determination of Baggage Provisions Resolution US Rule Allowance Record Exceptional Baggage Excess Baggage Bulky Baggage Fragile Baggage Cabin Baggage Courier Baggage Bicycles Liability for Baggage Excess Valuation Claim for Damaged or Lost Baggage Baggage Identification Advice on Types of Baggage and Packing Dangerous Goods in Baggage...57 Chapter 16 Modifying a Customer Reservation General Modifications Cancellations or Deletions Additions Changes General Responsibilities for PNR modification PNR Servicing General Acknowledgement Message (Bilateral Agreements Only) Record Locator Request Claim Message (Bilateral Agreement Only) Service PNR Messages (Bilateral Agreement Only) Synchronization Message (Bilateral Agreement Only)...64

5 Chapter 17 Group Bookings General Group Name Obtaining Airline Space Segment Element Only Part of a Group can be Confirmed Entering Individual Customer Names Group Firming Additional Information Modifying a Group PNR Group Name Individual Names Adding Segments to a Group PNR Increasing the Number of Customers in a Group Decreasing the Number of Customers in a Group Decrease in the Number of Customer in a Group and Advice of Individual Names Cancelling a Group PNR Dividing and Changing Part of a Group PNR Contract Bulk Inclusive Tour Group...75 Chapter 18 Schedule Change General Changing Flight Data Departure and/or Arrival Times Flight or Airport Cancellation Flight or Airport Addition Change of Aircraft Notifying Business Partners Subsequent Flight Requests Notifying Affected Passengers ASC Recipient is in Control of the Passenger ASC Recipient is not in Control of the Passenger Irregular Operations General Cancel or Delay Departing Flight Diversion Enroute Delayed Arrival Chapter 19 Special Booking Procedures and Conditions General Children General Unaccompanied Minors...87

6 Reservations Services Manual 19.3 Infants General New Born Baby Infant not Occupying a Seat Bassinet Infant Occupying a Seat Expectant Mothers Customers Requiring Special Assistance General Passengers with Reduced Mobility PRM Obtaining Information Reservations Procedures for Passengers Requiring Special Assistance Customer Final Acceptance Very Important Customers - VIPs Ship's Crew Inadmissible Passengers Deportees Transit/Transfer Passengers without Visas General Advising of Travel without Visa Chapter 20 Special Meals General Standard Special Meal Codes Chapter 21 Carriage of Animals General Pets in the Cabin Pets in the Hold Service Animals in the Cabin Chapter 22 Reservations Management General Ticketing Time Limit (TTL) Integrity Checks Reconfirmation No-Show Missed Connections Notification Management Chapter 23 Passenger Contact Information General Contact Information Element Passenger Security Information...111

7 Passenger Emergency Contact Information Passenger Contact for Operational Notifications Chapter 24 Chargeable Ancillary Services (Bilateral Agreement Required) General Terms and Definitions SSR ASVC and SVC Action/Reply/Advice/Status Codes Initial Booking Process Flight Related Services Non Flight Related Services Ancillary Service Change Voluntary Change Involuntary Change Cancellation Process Cancellation by the Booking Source Cancellation by the Carrier Interline Itineraries Codeshare Process Marketing Carrier and Operating Carrier use the Same Booking Method Marketing Carrier uses Different Booking Methods Marketing Carrier uses a Single Booking Method Change of Gauge Flights (Change of Equipment En Route) SSR ASVC in Conjunction with a Standard SSR Code SSR ASVC in Conjunction with a Chargeable Family SSR Stand-Alone SSR ASVC Seating Interactively Confirmed Seats Involuntary Changes Advising the EMD Number without Requesting a Service Appendix A Glossary of Terms Terms of General Application Terms of Limited Application Terms in Automation Environment Index