Airline Retail Engine

Transcription

1 Airline Retail Engine

2 Airline Retail Engine Architecture Airline Product Manager Admin GUI Product Box NDC API 17.2 Shopping- & Booking-Engine Offer Store Offer Design AdminDB - Products - Services - Rich Media - Users - Offer Creation Taxes, Fees Payment PSS Integration Order Creation ONE Order Order Store Fares Avail. PNR TKT EMD InteRES Airline Retail Engine

3 Location within IATA Reference Architecture - Full-fledged offer- & order-management, stepwise decommissioning of legacy PSS and PSS-based (fare- and RBD-based) processes enabled - Fully integrates with PSS where required (PNR, e-ticket, EMD, DCS sync, ) and any other system (loyalty, CRM, ) Dynamic Pricing Offer- Management & Merchandising NDC XML API v17.2 Order- Management Rich Media Airline Profile - Pure NDC API (no translation to proprietary formats); easy access control - Designed to interact with PSS-based or standalone pricing and availability systems, or even with a full dynamic pricing engine - NDC API should be used for all channels, incl. airline.com, to establish single-point-of-truth Integration Layer - Functionality purely based on NDC Order PSS Integration - ONE Order messages already implemented to communicate with revenue accounting system Payments Analytics - Basic analytics provided; all shopping, offer and order data are owned by airline and can be made accessible in various, state-of-the-art ways InteRES solution Partner solution

4 Airline Retail Engine Capabilities Order Servicing Capabilities Based on NDC 17.2 cancel entire order cancel individual order item re-shop ancillaries (add, remove) Itinerary change incl. refund is currently in implementation. Pure NDC no ATPCO rule-set used for changes/rebook Rich Content Capabilities All rich content (text, image files, external URLs) located with each product or service for better usability Currently in carrier default language multi-language currently in specification phase For more complex rich content management, external providers such as Routehappy can be integrated (>25 languages supported)

5 Fully Integrated NDC & ONE Order Pilot (as implemented) InteRES 17.2 NDC API InteRES Retail Engine Offer Management Fares Airline Fare Management ONE Order Sales: OrderSaleInformationNotification Usage: ServiceStatusChangeNotification Taxes, Fees Order Management NDC Payment Order Store Revenue Accounting RBD Avail. Amadeus Altéa INV DCS WS ONE Order OrderSaleInformation Airline RM DCS PRL + PFS Airline other Text File Viewer OrderID Add PNL to Online Mode Airline other OrderListRQ InteRES 2018

6 ONE Order Pilot Lessons Learned It is possible! DCS needs enhancements ONE Order messages fit-for-purpose Some fields should be optional More payment details desired RA could eventually do settlement Sale of a flight is possible in pure NDC & ONE Order scenario Order is sole master record Orders cannot be sent to DCS via Web Service Updates were sent using PNL / ADL messages via Telex Selling functions in the DCS cannot be used NDC itself allows super-short term sale DCS must eventually support ONE Order PNR-less setup works Inventory can be adjusted without PNRs PNR-full & PNR-less passengers can co-exist in RA system PNR-full & PNR-less passengers can co-exist in DCS and can be checked-in and boarded (tested) Orders are updated with DCS data (PRL / PFS)

7 Payment Setup w/out card data PCI Proxy with card data tokenization of card data NDC API 17.2 Shopping- & Booking-Engine Offer Creation Taxes, Fees Payment Order Creation ONE Order authorisation settlement Datatrans AG Acquirer PSS Integration Payment Network PCI Proxy de-tokenization of card data Card Issuer PSS Sched Fares Avail. PNR TKT EMD

8 Payment Capabilities

9 InteRES GmbH Rheinstrasse Darmstadt Germany interes-airlinesolutions.com