Name Correction Process

Transcription

1 Aug 20, 2015 EK Name correction process.. KQ-Exclusive promotion for sabre users. GF-GDS Practices. AI-Hand baggage policies. CA-APIS updates. TG-Summer promotion. EmQuest-Airline booking policies. Dear Trade Partner, Name Correction Process When creating a PNR and before issuance of a ticket, it must be ensured that the name entered in the PNR name field matches exactly with the name as is entered in the passenger s passport. If you have made an error while making a booking or have been contacted by GDS for a name correction please note below before you proceed with the name correction: Sample of Acceptable Name Corrections Incorrect title selected Surname/First name reversed Nickname (commonly accepted) Name length not accepted on EK.com No family name exists on passport Typing mistake (surname of other pax in same PNR) Entered First name, but entered middle Name, in surname box Duplicate names Browser auto-complete Skywards login used Occurs due to mouse or finger click Some cultures (French speaking/china/japan) often expect surname first and then family name in forms Rob/Robert/Bob Josh/Joshua Steve/Steven James/Jimmy Mohammed/Mohd etc. Currently EOL accepts fewer characters that those in MARS (28 characters), causing some customers to shorten their name in a way that may not be accepted by immigration/airport Some customers (Indonesia/India in particular) do not have more than 1 name. To complete a booking online, a family name is mandatory, and they enter the family name incorrectly Some customers enter the family name of their travelling companion incorrectly, either purely by accident, or not aware of their correct surname Some cultures expect to complete middle names as well, and therefore enter them by mistake in the surname box Some customers enter the same passenger name twice. Steps have been taken on EOL to prompt a warning to customers who do this. Chrome, Firefox browsers & mobile phones have autocomplete function (Dimitry became Dirty! ), and may also update wrong information in wrong boxes Some Skywards members log in even when they are booking for others, and this sometimes means that they accidentally book the ticket in their own name instead of the intended passengers name Please click here for details on Name Correction Process under Policy & Procedures on the Agency Website

2 BACK TO BUSINESS BIG REWARDS WITH KQ BUSINESS CLASS PROMO Shopping voucher worth; AED 200 for every Return Business class ticket AED 100 for every One Way Business class ticket Rules and Regulations: Validity : Sales Validity 01 AUG 2015 to 31 AUG 2015 Travel Validity 01 AUG 2015 to 31 OCT 15 Rules & Regulations: 1. KQ Business Class Tickets issued on Market fares including business class promotional RBDs I & Z. 2. Tickets issued in UAE to any online points of KQ within the network, for journeys originating or terminating in DXB. 3. Both OW & RT tickets are eligible for KQ Bonanza 4. Travel consultants must fill up the attached excel sheet below and send to the respective Key Account Managers on weekly basis Every THURSDAY evening. 5. Redemption/Claims for shopping voucher will be based on flown tickets only. At least once coupon must be flown Exclusions: Infant tickets do not qualify for this promo Code share flights do not qualify for the promo For further details please feel free to contact your respective Key Account managers - 2 -

3 Kenya Airways - BUSINESS CLASS PROMO - Claim form No Ticket no. Sector Date of issue Date of Travel OW/RTN RBD Name of the Consultant Name of the Travel Agency Date of Submission GDS Practices - Failure to remove cancelled / unwanted segments. Gulf Air is currently implementing a restructuring strategy aimed at strengthening the airline s core services. As part of this process we are reviewing all cost elements of the business including all fees related to the Global Distribution Systems (GDS). Following detailed analysis of Gulf Air s GDS segment fees in relation to travel agent bookings, we have noted a process inefficiency resulting in significant and inappropriate expense to the airline. For example, a booking made in the GDS system and subsequently not ticketed or canceled results in a cost being levied to the airline with no revenue benefit. This includes HX/UC/UN/NO segments not removed from the PNR by travel agents. In order to avoid unnecessary charges for both Gulf Air and your business we kindly request that your GDS PNRs are kept up to date by reviewing queues on a daily basis to remove cancelled or rejected segments (see the relevant status codes, above) from the date of PNRs up to 48hrs prior to departure of the flight. The following services offered by the GDS systems can assist in this requirement: 1. The use of Time Limits to bring forward un-ticketed bookings for review allowing PNRs to be cancelled before 48 hours prior to departure. 2. The use of Claim PNR to access data to issue tickets as Gulf Air no longer permits passive ticketing. In cases where the PNR has been booked in one location and ticketing takes place in another, please contact your GDS provider to enable a queuing facility between the Non-IATA and IATA agents. This makes access to the same PNR (queuing) possible. Churning-Churning refers to repeated canceling and rebooking of same itinerary in the same or different classes of service across one or more PNRs or GDS/CRSs. Churning is often performed to circumvent ticketing time limits. This practice in totally unacceptable as it blocks seats for sale by other potential customers. "Churning" is not permitted for any reason including reasons to extend ticketing time limits, to hold inventory, or to find a fare etc. doing so is treated as abuse. By keeping the queues at zero and updating the PNRs with the latest information on a daily basis, inappropriate GDS fees will be eliminated. We would like to thank you in advance for your cooperation in this regard. Gulf Air has introduced an auditing system that reconciles the monthly GDS invoices identifying all segments booked by subscriber location. This enables the airline to identify non-productive and, occasionally, abusive practices in relation to failures to update PNRs for which action shall be taken by Gulf Air going forward. Effective September 2015 failure to comply with this request will result in Gulf Air issuing Agency Debit Memos (ADM) to travel agencies via BSP for avoidable and inappropriate GDS charges incurred by the airline. If any additional information is required or you would like to discuss this further, we kindly request that you contact GDS.Abuse@gulfair.com. We thank you for your ongoing support to Gulf Air - the travel agent community is our most important and appreciated partner

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6 Airline Booking Policies Inactive status codes and all other airline schedule changes are a means by which airlines communicate. It is important for you to action relevant changes.this practice will help your agency avoid airline service fee charges being sent when agents are not compliant with the booking policies. An example of non-compliant practices is when an agency does not action inactive status codes sent by the airline. Inactive status codes are HX, UN, NO, UC; US (refer to format finder for entire list). Other non-compliant practices include duplication of space, fictitious bookings & ticket numbers, excessive passive bookings and / or CHURNING (Cancel / Rebook). To avoid airline service fee charges (ADM s), ensure you review and work queues promptly and action all status code changes an airline sends