PASS RIDING LISTING PROCESSES FOR AIRPORT and CUSTOMER SUPPORT CREWMEMBERS

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1 PASS RIDING LISTING PROCESSES FOR AIRPORT and CUSTOMER SUPPORT CREWMEMBERS The information below is intended for Reservations and Airport Crewmembers as a job aid to assist with all pass riding travel listings. myidtravel is the primary source of all pass riding listings for JetBlue Crewmembers, dependents and buddies. Crewmembers must use myidtravel to make their own listings. Airports and Reservation Crewmembers must use myidtravel Master Access to make listings on behalf of other Crewmembers, dependents and buddies. MYIDTRAVEL LINKS: myidtravel End User Link: Your user name is your 5 digit crewmember number. Example or myidtravel Master Access Link: Your Master Access user name is B6 followed by your CrewID. Example: B If you forget your password, click on the register/lost password link and it will you a password link. Master Access is given to frontline Crewmembers in Customer Support and Airports only. the listing? Interact Instructions JETBLUE CREWMEMBERS AND DEPENDENTS Airports and Reservations Crewmembers must use myidtravel Master Access to make any listings for other Crewmembers and dependents. myidtravel will validate all travelers prior to listing. Exception: Interact may only be used to make listings when myidtravel is down. You ll need to document the pnr with the reason you needed to make the booking in Interact. JetBlue Crewmembers are responsible to list themselves and their eligible dependents in myidtravel. Every attempt should be made to self-service. Airport/Customer Support Crewmembers can create listings for flights departing within 24 hours in myidtravel Master Access. Airport/Customer Support Crewmembers can make jumpseat listings in myidtravel for JetBlue Flight/Inflight Crewmembers. The process is the same as a normal booking. The only difference is the boarding priority which myidtravel will add based upon their profile. Airports/Customer Support should only make listings for flights departing within 24 hours. Retirees, Founders and Optouts must book all travel via myidtravel. Please direct them to crewtravel@jetblue.com to set up their account. These bookings cannot be made in Interact. Create an N Class, MM-Space Available listing for the city pairs desired. Complete all areas of the MM PopUp screen which include Employee Number, Date of Hire, Priority Code, Fare Basis Code and Ticket Designator. Fare Basis Code=YNREV Ticket Designator=EMPTVL. Price the PNR. The fare will be $0.00 domestically and will display any applicable taxes when traveling international. Add the PASS SSR. You need to segment select and name select and add free text. The free text should read S4 XX EMP. See Boarding Priority Chart below for appropriate codes and formats. It is very important to enter the SSR Code correctly, as it drives the standby list displayed in myidtravel. Add Phone number, address and TSA Secure flight information. End the record and issue ticket. All Crewmembers and dependents should have an e-ticket issued in Interact. The form of payment for $0.00 tickets will be CASH. For any balances due, you must enter the correct form of payment (i.e. credit card/cash) as you will be responsible to remit any amounts you enter. *Please note that lap infants listed in myidtravel will be ticketed. Crewmembers and dependents can check-in via web, kiosk or the apps. If checking in at

2 the counter, the airport has to manually add their correct boarding priority which will place them on the priority list. (Boarding priority can be validated in the Remark section of the PNR in Interact). The accepted standby list in Sabre and myidtravel will sort automatically based upon boarding priority and check-in time. The system will not allow check-in more than 24 hours prior to departure. Travelers can travel up until expiration date (NVA) on the e-ticket. The expiration should not be altered. should not be processed on any myidtravel PNR in Interact. To change routing you must cancel, refund and rebook the PNR in myidtravel Master Access. Reservation and Airport Crewmembers should make changes to a PNR in myidtravel only for travel within the next 24 hours. All changes should be made in myidtravel for Pass Riders. Crewmembers should process their own refund online through myidtravel. Just retrieve the ticket number and select refund/cancel. the listing? BUDDY PASSES All buddy pass listings must be made in myidtravel. Crew Support is the only department authorized to make listings directly in Interact and only when myidtravel is down. Verification that myidtravel is down must be made. The Crewmember should create all initial listings for their buddies. Every attempt should be made to self-service. Airports and Reservation Crewmembers may create Buddy Pass listings in myidtravel Master Access for flights departing within 24 hours. The Crewmember must have the buddy listed as an authorized traveler in myidtravel. The traveler MUST give you the Crewmember number. s MUST be done via myidtravel. The Crewmember must have added the Buddy to their list in order to make a listing. CrewSupport has booking instructions and will queue initial Buddy listings to TVP 51 when made directly in Interact in the event myidtravel is down. All buddies should be e-ticketed in myidtravel. Buddies can check-in via the web, kiosk or apps. If using full service check-in, assign the correct boarding priority which will place them on the priority list. (Boarding priority can be validated in the Remark section of the PNR in Interact). Check in for buddies is 24 hours prior to departure. The list will be cleared in order of boarding priority and check-in time. Travelers can travel up until expiration date on the e-ticket. should not be processed on any myidtravel PNR. To change routing you must cancel, refund and rebook the PNR in myidtravel Master Access.. Crewmembers should process their own Buddy refunds online through myidtravel. If they are unable to obtain a refund online, a refund request can be made by ing crewtravel@jetblue.com.

3 OTHER AIRLINE EMPLOYEES This section applies to airline employees traveling on ZED or service charge agreements with e-tickets.. All OAL employees will make their standby listings via myidtravel. OAL employees will make their listings directly in myidtravel and will receive an e- ticket. Note: Airports no longer sell or accept cash/credit card/check for OAL employees initial standby listings. They must present an e-ticket issued via myidtravel. listings? The employee of the Other Airline must list on JetBlue via myidtravel. They should reach out to their Staff Travel Office for myidtravel log-in credentials if they re unfamiliar with myidtravel. In the event that myidtravel is down and they need to make a listing for travel within the next 8 hours. CrewSupport can assist with their listing. OAL employees must have an e-ticket (VCR/TE) in their PNR. Pass Riders without one of these items may not travel. Other Airline Employees with e-tickets can check-in via web, kiosk or the apps. If checking in at the counter, the airport has to manually add their correct boarding priority which will place them on the priority list. (Boarding priority can be validated in the Remark section of the PNR in Interact). Travelers can travel up until expiration date on the pass issued by their pass bureau. Travel is typically 90 days from the date of issue. Check the issue date of the e-ticket. The ticket is no longer valid for travel after the expiration date. E-tickets: myidtravel airlines will have e-tickets issued in advance. Please follow these steps for changing their etickets: Steps for Same City Pair changes: You may assist with date and time changes to their itinerary. Retrieve their original PNR. The origin and destination must remain the same. Rebook their flights for the new date and time. Be sure to use N class and create an MM listing. Once they are listed on the new flight, select their VCR and revalidate their VCR. Steps for New City Pairs changes: Direct the employee/dependent to purchase a new ticket on myidtravel. They ll need to cancel and rebook a new PNR. Cancel E-tickets: Please direct the employee to cancel their listing in myidtravel. You may cancel their listing directly in Interact if needed, but leave the VCR intact so that they can request a refund or make a rebooking in myidtravel. E-tickets: cannot be made on these bookings in Interact under any circumstances. Please direct the employee to request their refund in myidtravel.

4 OTHER AIRLINE JUMPSEAT AGREEMENTS listings? The employee of Other Airlines traveling on Jumpseat agreements are strongly encouraged to list on JetBlue via myidtravel. They should reach out to their Staff Travel Office for myidtravel log-in credentials if they re unfamiliar with myidtravel. In the event they have not listed via myidtravel and arrive at the airport to list or in the event myidtravel is down, an Airport Crewmember should create the listing in Interact. Create an N Class MM-Space Available listing for the city pairs desired. On the MM PopUp screen select JetBlue Crewmember and Dependent and complete the required information. Add the PASS SSR. You need to segment and name select and add free text. The free text should be S8W DL EMP (Refer to priority chart. Replace DL with their two-character carrier code). OAL Pilots are S8W, OAL InFlight are S8X. A historical remark should be added with their carrier, title and employee number example: Delta Pilot Add Phone number, address and TSA Secure flight information. End the record and prepare an e-ticket. These listings will all need an e-ticket issued. The form of payment for $0.00 tickets will be CASH. For any balances due (international travel), you must enter the correct form of payment, as you will be responsible to remit any amounts you enter. These travelers can utilize the web/kiosk/apps or a Crewmember to check in, since they were issued an e-ticket. No further documentation is necessary. Airport Crewmembers should validate CREW ID upon check-in. 90 Days. Reservations and Airport Crewmembers can exchange PNRs for these travelers for the same city pairs only. Changing city pairs involves canceling the entire PNR, refunding the e-ticket and recreating a new listing/ticket. for international taxes can be directed to 800-JETBLUE. LOCAL STATION AGREEMENTS listings? Interact- All local station agreements will be booked via Interact. Note: All local agreements must be fee waived, with taxes only. Airports will no longer sell walk up passes for service charges. Only the station authorizing the travel can create the initial listing. Create an N Class MM-Space Available listing for the city pairs desired. On the MM PopUp screen select JetBlue Crewmember and Dependent and complete the required information. Add the PASS SSR. You need to segment and name select and add free text. The free text MUST start with S8 and be S8 XX EMP. (Refer to priority chart. Replace XX with their two-character carrier code). It is important to start the free text with S8 in order for the traveler to be listed on the priority list with the proper priority code. Inputting anything other than S8 first will appear on the priority list. For example, if you start the freetext with Customer, Customer will appear as the priority code on the priority list A historical remark should be added containing their carrier, title and employee number example: AirTran Ticket Agent A historical remark should be added containing Local agreement, the Authorizing station, and authorizing agent, for example PBI LOCAL AGREEMENT AUTH BY JON DOE Add Phone number, address and TSA Secure flight information. End the record and prepare an e-ticket.

5 These listings will all need an e-ticket issued. The form of payment for $0.00 tickets will be CASH. For any balances due (international travel), you must enter the correct form of payment as you will be responsible to remit any amounts you enter. Because these travelers have been issued an e-ticket, they can utilize the web/kiosk/apps or a Crewmember to check-in. No further documentation is necessary. Airport Crewmembers should validate employee ID at check-in. 90 Days. Airport Crewmembers can make changes for these PNRs to any JetBlue destination as long as the OAL employee has their counter agreement letter with them, and pays any applicable international taxes. (ie initial booking of FLLLGA can be changed to FLLJFK, FLLBOS or FLLIAD etc). for international taxes can be directed to 800-JETBLUE. Priority Code Description SPACE AVAILABLE BOARDING PRIORITIES and REQUIRED SSR s SSR PASS REQUIRED FREE TEXT: S2 Company Business S2 B6 EMP Emergency Travel S3 Super Passes-Crewmembers Super Passes-Dependents S3 B6 EMP S3 B6 DEPENDENT S4 S4X S4W JetBlue Crewmembers Eligible Dependents traveling with the Crewmember Buddy Passes Traveling with the Crewmember JetBlue Flight Attendants JetBlue Pilots S4 B6 EMP S4 B6 DEPENDENT S4 B6 BUDDY S4X B6 EMP S4W B6 EMP S5 Provisional Crewmembers: includes FlexCrew, College Crew, Seasonal and Interns. JetBlue Retirees and Founders Eligible Dependents and traveling without the S5 B6 EMP S5 B6 RETIREE S5 B6 DEPENDENT S5 B6 BUDDY Crewmember Buddy Passes traveling with an eligible dependent S6 Buddy Passes (traveling without the Crewmember) S6 B6 BUDDY S7D OAL Duty Travel (authorized by CrewTravel) S7D AA OAL S7 OALs S7 F9 OAL S8 S8X Local Station Agreements Other Airline Flight Attendants with jumpseat agreement S8 DL OAL S8X WN OAL S8W Other Airline Pilot with agreement (occupying the Flight Deck or cabin seat). ATC Controllers CASS approved. S8W DL OAL OTHER STANDBY PRIORITY CODES Note: Travelers with any of these codes have priority over JetBlue Crewmembers, dependents, and Buddy Pass riders. DHD Deadheading Crewmember: A Crewmember who is booked positive space but does not yet have a seat assignment. PS1 Company Business Positive Space travel that has a confirmed seat. NOEML When there are only Even More Space seats left and a Customer opts to not purchase one, they appear as NOEML and are assigned seat at gate. OS Oversale while we don t overbook, occasionally we swap aircraft types and have more Customers than seats. VOL Customer with a confirmed reservation; volunteers to stay behind in the event of an oversale situation MCX When a Customer misconnects, they are listed for the next available flight with a MCX priority code R Revenue standby Customer

myldtravel USER GUIDE

myldtravel USER GUIDE Rev #2 Page 2 of 37 Table of Contents 1. First-Time Login... 4 2. Introduction to the myldtravel Application... 7 3. Creating a Listing... 8 3.1 Traveller Selection... 9 3.2 Flight