Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction
|
|
- Kathleen Stevenson
- 6 years ago
- Views:
Transcription
1 Airport Capacity Improvement, Operation Efficiency and Passenger Satisfaction Jeff Amiri General Manager, Aviation and Ground Systems Solutions, Information Management Services, Asia Pacific, Rockwell Collins May, 2014
2 Airport & Airline Challenges Improve Efficiency Passenger and aircraft Safety on the ground and in the air Technology and standards Congestion and Increase in passenger flow Meeting Airlines and GH expectation and demands Competitiveness in aviation market Cost of IT implementation Source of investment supporting passenger and cargo growth 2
3 Passenger Experience: Defining the passenger journey Departure 01 Pre-travel 02 Ticket Issuance 03 Check-in 04 Document Scanning 05 Authorization Authorisation To to proceed 06 Baggage processing 07 Immigration exit control Document Check Arrival 08 Security access 09 Security screening 10 Flight Re-booking 11 Boarding Flight 12 Immigration entry control 13 Baggage collection 14 Customs Transfer 3
4 2013 Passenger Growth Full-year traffic results showing a 5.2% increase in passenger demand in 2013 compared to vs RPK Growth ASK Growth PLF International 5.4% 4.9% 79.3 Domestic 4.9% 4.6% 79.9 Total Market 5.2% 4.8% 79.5 RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passenger-Load-Factor; All Figures are expressed in % change Year on Year except PLFwhich are the load factors for the specific month. Ref. IATA 4
5 2013 Global Passenger Flow Demand in international markets (5.4%) expanded at a slightly faster rate than domestic travel (4.9%). Middle East overall growth of (11.4%) Asia-Pacific (7.1%), Latin America (6.3%) and Africa (5.2%). The slowest growth North America (2.3%) and Europe (3.8%). Ref. IATA 5
6 2014 Growth 2014 is off to a strong start, with travel demand accelerating over the healthy results achieved in 2013 International Passenger Markets January international passenger demand was up 7.8% compared to the year-ago All regions recording growth and the strongest gains in the Middle East. Capacity rose 6.8% and load factor climbed 0.7 percentage points to 78.3%. Ref. IATA 6
7 2014 Growth Cont. Asia-Pacific carriers Traffic rose 8.0% compared to the year-ago period; Capacity climbed 7.5% year-over-year and load factor rose 0.4 percentage points to 78.2% Jan 2014 vs. Jan 2013 RPK Growth ASK Growth PLF International 7.8% 6.8% 78.3 Domestic 8.2% 6.5% 77.7 Total Market 8.0% 6.7% 78.1 RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passenger-Load-Factor; All Figures are expressed in % change Year on Year except PLFwhich are the load factors for the specific month. Ref. IATA 7
8 Situational Analysis: Capacity Improvement, Efficiency in Operation and Passenger Satisfaction What are the goals of Airport Operators? Improve the Passenger Experience Improve Airport Competitive Advantage Maximise Return on Investment from Fixed Assets How do we achieve this? People Process Technology Plan Do Check Act Information 8
9 Ability to improve flow is to measure and analyse: Measurement of processes such as: Passenger Processing Ground Handling Airline Turnaround Processes Baggage Processing Catering Passenger Travel Habits Measuring processes in detail enables smart analysis Sharing of information is critical to success Knowledge will foster the ability to drive smart changes and innovative thinking 9
10 Airport Technology Enablers for PAX satisfaction and operational efficiencies Passenger Processing CUTE / CUPPS / CUSS Leverage common use platform to lower cost of passenger processing Baggage Processing Bag Drop and Baggage System Having the visibility of the bag s location throughout the journey Passenger Tracking Utilize available technologies such as Wi-Fi, Bluetooth, RFID, NFC, etc. 2D Boarding Pass Barcodes contain information on the passenger Passenger Self Service Self Check-in, Self Baggage Drop, Self Boarding, Ability to do bookings for hotels, flights and other on-airport services on the go 10
11 Evolution of technology in airports 11
12 Operation Efficiency Tokyo Narita International Airport Solutions Implemented (North Wing) - Check-in Counters - Self Service Kiosks Solutions Implemented (South Wing) - Check-in Counters - Self Service Kiosks - Baggage Messaging System 12
13 Mobile CUTE Workstation Mobile CUTE stations can be positioned anywhere in airport Ergonomic and easy to use Handles all check-in needs including printing boarding pass/bag tag Supports boarding and other services Plugged-in directly to the airport infrastructure (either wired LAN or wireless) ARINC has extensive experience in wireless check-in operations Tokyo Narita Mobile CUTE Station 13
14 Regional Examples of Remote Check in To Improve The PAX Flow Hong Kong International Airport City Airport, Logis & Travel (Incheon, South Korea) New Delhi Metro Express (India) 14
15 Tablet style workstation and mobile printer ARINC introduces the Tablet style workstation, as a future mobile solution Expand airport check-in capabilities. HP Slate PC2 690g - Lightweight Capable of Windows Applications WiFi & 3G SIM card slot 15
16 Mobile Bluetooth Printer We have introduced wireless mobile printer for tablet PC. Users can print Boarding passes or Baggage tags outside the counter locations. 16
17 Benefits to airlines - Mobility Additional workstations anywhere Out from the existing locations, the vmuse system can be extended to anywhere. 1. Temporary or additional counters/back office. 2. Operation out side of the terminal. 3. Operation in other airports, city offices. 17
18 Benefits to airlines - Same application Airlines can use the solution anywhere and perform the same functions as on a traditional vmuse counter. No additional servers required. Airline CUTE / CUPPS Application PAX record Reference/Edit Mobile Baggage Tag / Boarding Pass Printing Additional Gate lane / with Gate Scanner. Perfect for Airline Duty Managers. 18
19 19
20 On Site & Remote - ARINC Roving Agent Full Check In capability on a PDA / Tablet Simplified Common GUI for multiple airline systems Seat Map and Seat Selection Passport data capture for APIS/APP/AQQ Connectivity via Wi-Fi, 3G, GPRS etc. ARINC provides core facility in a private cloud Especially suited for: Irregular operations Off airport e.g. Railway station Clears congestion within terminal Portable PDA & printers for boarding pass and baggage tag printing 20
21 Baggage Processing Self Tagging, Manned Common Use Bag Drop or Self Service Bag Drop Solutions 21
22 2. Project Status Update Type22 Scan&Fly BagDrop in use at HKG 22
23 Self-Boarding Passenger identity verified against bio-metric passport Board with 2D-barcode boarding pass 23
24 Passenger Experience Departure 01 Pre-travel 02 Ticket Issuance 03 Check-in 04 Document Scanning 05 Authorisation To to proceed 06 Baggage processing 07 Immigration exit control Document Check Arrival 08 Security access 09 Security screening 10 Flight Re-booking 11 Boarding Flight 12 Immigration entry control 13 Baggage collection 14 Customs Transfer 24
25 Corporate Overview ARINC Provides mission-critical solutions for communications, engineering and integration projects Revenue of over $1 Billion with more than 3,200 employees Global in reach with employees in 145 locations and customers in over 104 countries Customer Segmentation & Services Provided 25
26 Asia Pacific Division Airport Sites Incheon, Gimpo, Busan, Jeju Narita, Haneda New Delhi Hong Kong Macau Cambodia Manila Guam Maldives Ho Chi Minh, Hanoi Port Moresby ARINC Airport Solutions installed at Perth over 30 airport sites in Asia Pacific Melbourne 26
Sawasdee Krup. Applications of RFID in Aviation. Symbol RFID Ecosystem Summit. Bangkok May Louis Kirk
Sawasdee Krup Applications of RFID in Aviation Symbol RFID Ecosystem Summit Bangkok 10-11 May 2006 Louis Kirk Topics Symbol Products in Airports 2 Common Questions About RFID IATA Initiatives Standards
More informationAsia-Pacific Aviation: Growth and Challenges
Asia-Pacific Aviation: Growth and Challenges A presentation to the ACI-NA International Aviation Issues Seminar Steve Martin Page 1 Page 2 Defining the Asia Pacific We ll call it GMT +5 GMT +12, minus
More informationTransforming Passenger Processing
Transforming Passenger Processing Through Self Service Sam Munda Sales Director, Sub-Sahara Africa ACI AFRICA ABUJA 17 Sep 2010 Agenda Market Overview SITA Self Service Portfolio Conclusions What is the
More informatione- Check in project at Narita Airport
ACI Airport Service Quality & Facilitation Conference e- Check in project at Narita Airport 1 April, 2008 Narita International Airport Co. ISAO KOTAKE i-kotake@naa.jp 1 Contents 1. Facts on Narita Airport
More informationsolutions Amadeus for ground handlers
So what captured your interest? We have many solutions and options that can help your business grow. Please contact us to learn more. ground.handlers@amadeus.com www.amadeus.com/groundhandlers Amadeus
More informationWorld Passenger Symposium
World Passenger Symposium 24 26 October 2017 Centro de Convenciones Internacional de Barcelona (CCIB) World Financial Symposium 2014 World Passenger Symposium 2017 Baggage, can you Handle it? Tracking
More informationSimplifying the Business: from e-ticketing to a 2020 vision. To represent, lead and serve the airline industry
Simplifying the Business: from e-ticketing to a 2020 vision To represent, lead and serve the airline industry What will air transport look like in 100 years? 1800 1900 2000 2100 2 Our goal: a profitable
More informationWe are the end to end solution for. PaxBag
We are the end to end solution for baggage reconciliation systems PaxBag Baggage Reconciliation by In 2010 the global air transport industry (ATI) mishandled 29.44 million bags globally or some 12 mishandled
More informationSmarter Travelers Seamless self-service travel experiences
Smarter Travelers Seamless self-service travel experiences Tuesday 30 August By: Jamie Partington & George Fenergi 2 Introduction Self Service at every step 92% passengers would book their travel Flight
More informationFast Travel Now & What s next. Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific
Fast Travel Now & What s next Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific IATA 2016 Global Passenger Survey I want everything to go smoothly on my day-of-travel I m willing to give more
More information01 Pre-Travel. Passenger Facilitation / Passenger Data Harmonization & Quality
01 Pre-Travel Passenger Facilitation / Passenger Data Harmonization & Quality 1 Key Facts and Figures Advanced Passenger Information Used throughout the 14 steps Required by over 50 countries Lack of Global
More informationANA HOLDINGS Announces Mid-Term Corporate Strategy for FY ~Strengthening the foundations of the business and looking into the future~
ANA HOLDINGS NEWS ANA HOLDINGS Announces Mid-Term Corporate Strategy for FY2018-2022 ~Strengthening the foundations of the business and looking into the future~ TOKYO, February 1, 2018 ANA HOLDINGS (hereinafter
More informationMaterna Integrated Passenger Services (Materna ips)
Materna Integrated Passenger Services (Materna ips) Materna ips accompanies airline passengers throughout their whole journey: from web check-in at home, through all the handling points at their departure
More informationINVESTOR RELATIONS Earnings Release
INVESTOR RELATIONS 2017 2017 Earnings Release 1 Disclaimer This document contains parent results for 2017 based on K-IFRS. These statements involve risks and uncertainties, and actual results may differ.
More informationANA HOLDINGS Financial Results for FY2014
ANA HOLDINGS NEWS ANA HOLDINGS Financial Results for FY2014 TOKYO, April 30, 2015 ANA HOLDINGS (hereafter ANA HD ) today reports its consolidated financial results for fiscal year 2014 (April-March). Highlights
More informationCollaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience
Collaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience Presentation at the 23 rd ACI Africa Region Annual Conference 14 th October 2014, Durban by Torsten
More informationIATA s Facilitation Priorities in the region
IATA s Facilitation Priorities in the region Nathalie Herbelles Assistant DirectorAirport, Passenger, Cargo and Security Asia-Pacific, IATA Hong Kong ICAO TRIP Regional Seminar Passenger Traffic 2015-2035
More informationSMART Airports. Connecting airport, airline and aircraft. David Kershaw Global Product Management ARINC International
ARINC PROPRIETARY SMART Airports Connecting airport, airline and aircraft David Kershaw Global Product Management ARINC International Smart Airport Discussion Points Systems integration today versus the
More informationWould you favour airlines to provide the passenger with more self-service options? (All Pax)
Would you favour airlines to provide the passenger with more self-service options? (All Pax) 6 5 54% 24% 21% Yes No Do not know Would you favour airlines to provide the passenger with more self-service
More informationFUTURE PASSENGER PROCESSING. ACRP New Concepts for Airport Terminal Landside Facilities
FUTURE PASSENGER PROCESSING ACRP 07-01 New Concepts for Airport Terminal Landside Facilities In association with: Ricondo & Associates, TransSolutions, TranSecure RESEARCH Background Research Objective
More informationThe Latest and Greatest in Passenger Processing Technology
ACI-NA Airport Board Members & April 23, 2012 The Latest and Greatest in Passenger Processing Technology Presented By: Francis T. Barich, President Barich, Inc. 1 Traditional Passenger Processing Services
More informationAsia Pacific Aviation
Asia Pacific Aviation Stronger Together Andrew Herdman Director General Association of Asia Pacific Airlines Overview Asia Pacific aviation Business trends Future growth Sustainability Regulatory challenges
More informationBenefits of NEXTT. Nick Careen SVP, APCS. Will Squires Project Manager, Atkins. Anne Carnall Program Manager, NEXTT
Benefits of NEXTT Nick Careen SVP, APCS Anne Carnall Program Manager, NEXTT Will Squires Project Manager, Atkins 12 December 2018 1 Our industry continues to grow Our forecasts predict there will be 8.2
More informationOUR WORLD WORKS FOR YOU
OUR WORLD WORKS FOR YOU ABOUT WFS 22,800 Airport service professionals working for you all over the world. 198 Global locations on five continents. 1,2 billion Annual sales, enabling us to invest in the
More informationTaking Zambia airports into the Future
Taking Zambia airports into the Future ZAMBIA AIRPORTS CUSTOMER STORY Building a new airport terminal is no small undertaking, and with a fast-growing tourism industry to serve, Zambia Airports Corporation
More informationBaggage Reconciliation System
Product Description PD-TS-105 Issue 1.0 Date January 2015 The purpose of this product description is to enable the customer to satisfy himself as to whether or not the product or service would be suitable
More informationThank you for participating in the financial results for fiscal 2014.
Thank you for participating in the financial results for fiscal 2014. ANA HOLDINGS strongly believes that safety is the most important principle of our air transportation business. The expansion of slots
More informationANA HOLDINGS Financial Results for the Three Months ended June 30, 2015
ANA HOLDINGS NEWS ANA HOLDINGS Financial Results for the Three Months ended June 30, 2015 TOKYO, July 29, 2015 ANA HOLDINGS (hereinafter ANA HD ) today reports its financial results for the three months
More informationAsia Pacific Aviation
Asia Pacific Aviation Martin Eran-Tasker Technical Director Association of Asia Pacific Airlines COSCAP-NA 18 th SCM 16-17 May 2018 Overview AAPA Asia Pacific aviation Safety Performance Safety Priorities
More informationOUR WORLD WORKS FOR YOU
OUR WORLD WORKS FOR YOU ABOUT WFS 26,400 Airport service professionals working for you all over the world. 6,3 million Tonnes of cargo handled per annum worldwide. 198 Global locations on five continents.
More informationAIR PASSENGER MARKET ANALYSIS MAY 2015 KEY POINTS
AIR PASSENGER MARKET ANALYSIS MAY 2015 KEY POINTS Global air travel rose by a strong 6.9% in May compared to a year ago. This was an acceleration on April year-overyear growth of 5.7%. Air travel was strong
More informationSmarter Journeys Start Here
Smarter Journeys Start Here Maximizing Airport Operations THE NEED FOR AMS SOLUTIONS Issues Need for accurate real time information Capacity issues (multiple potential bottlenecks) Manual/Fragmented processes
More informationIndex of business confidence. Monthly FTK (Billions) May 2014 vs. May 2013 YTD 2014 vs. YTD 2013 May 2014 vs. Apr 2014
AIR PASSENGER MARKET ANALYSIS MAY 2014 KEY POINTS Air travel markets rose by a strong 6.2% in May compared to a year ago. Although this is slightly down on April growth of 7.6%, April was positively biased
More informationAIRPORT SECURITY SOLUTIONS
AIRPORT SECURITY SOLUTIONS AIRPORT SECURITY SOLUTIONS Freedom of movement, uncompromised security As an international market leader in the entrance control market, Gunnebo understands the high demands
More information20-Year Forecast: Strong Long-Term Growth
20-Year Forecast: Strong Long-Term Growth 10 RPKs (trillions) 8 Historical Future 6 4 2 Forecast growth annual rate 4.8% (2005-2024) Long-Term Growth 2005-2024 GDP = 2.9% Passenger = 4.8% Cargo = 6.2%
More informationMinistry of Land, Infrastructure, Transport and Tourism Airport Forum. Jetstar Presentation 8 March 2011
資料 5 Ministry of Land, Infrastructure, Transport and Tourism Airport Forum Jetstar Presentation 8 March 2011 Welcome to Jetstar Jetstar is the leading Asia Pacific LCC Continuously profitable since 2004
More informationIndex of business confidence. Monthly FTK (Billions) Sep 2013 vs. Sep 2012 YTD 2013 vs. YTD 2012 Sep 2013 vs. Aug 2013
AIR PASSENGER MARKET ANALYSIS SEPTEMBER 2013 KEY POINTS Air travel markets expanded at a solid rate in September. Global revenue passenger kilometers were up 5.5% compared to a year ago. This is a slight
More informationAIR TRANSPORT MARKET ANALYSIS APRIL 2011
AIR TRANSPORT MARKET ANALYSIS APRIL 2011 KEY POINTS From this month we provide an assessment of global scheduled air transport markets, adding domestic to international, and including both IATA and non-iata
More informationAIR TRANSPORT MARKET ANALYSIS MAY 2011
AIR TRANSPORT MARKET ANALYSIS MAY 2011 KEY POINTS May saw a renewed expansion in both air travel and freight, after a soft patch during the previous three months. Air travel volumes were 6.8% higher than
More informationThe Transforming Airport
DAY 2 FOUR PATHWAYS The Transforming Airport Distributed Airport Infrastructure Airport infrastructure; Creating greater choice and convenience for passengers is driving the trend for off-airport facilities.
More informationANA Holdings Financial Results for FY2013
ANA HOLDINGS NEWS ANA Holdings Financial Results for FY2013 TOKYO April 30, 2014 - ANA Holdings (hereafter ANA HD ) today reports its consolidated financial for fiscal year 2013 (April, 2013 March, 2014).
More informationThe Future Trend of Airport Passenger Services
The Future Trend of Airport Passenger Services Greater convenience, speed and control for passengers HOU Kan Regional Head, APCS, IATA Simplifying the Business 1 International Air Transport Association
More informationAIR PASSENGER MARKET ANALYSIS JULY 2015 KEY POINTS
AIR PASSENGER MARKET ANALYSIS JULY 2015 KEY POINTS Global air travel rose 8.2% in July compared to a year ago, partly reflecting an upward bias due to the timing of Ramadan. But even after controlling
More informationIndex of business confidence. Monthly FTK (Billions) Apr 2014 vs. Apr 2013 YTD 2014 vs. YTD 2013 Apr 2014 vs. Mar 2014
AIR PASSENGER MARKET ANALYSIS APRIL 2014 KEY POINTS Growth in air travel picked-up in April, rising 7.5% compared to a year ago. This is an acceleration on March, when revenue passenger kilometers increased
More informationPassenger Experience. Anne Carnall Fast Travel IATA. Star Alliance Ambassadors Club Tuesday 18 th August 2015
Passenger Experience Star Alliance Ambassadors Club Tuesday 18 th August 2015 Anne Carnall Fast Travel IATA 1 4 Air Travel likely to double over next 20 years Liberal policies scenario Current policies
More informationAsia Pacific Aviation
Asia Pacific Aviation EMBRACING FUTURE CHALLENGES Andrew Herdman Director General Association of Asia Pacific Airlines Overview Asia Pacific aviation Industry trends & outlook Evolving business strategies
More informationOur view on Baggage Process Control
Our view on Baggage Process Control 11 October 2017 Airports Arabia Robbert Dijks Who? Robbert Dijks Digital Architect Baggage process 2 About Vanderlande: Company profile 3 About Vanderlande: Core business
More informationBaggage Handling. Hosted Service
Company MATERNA s Overview Business Integrated Unit Passenger Communications Services Agenda Situation Check-in Baggage Handling SecureGate Hosted Service Current situation at airports Strenghts Millions
More informationCebu Pacific Air (CEB) Briefing Routes Asia 2012 Chengdu, China
Cebu Pacific Air (CEB) Briefing Routes Asia 2012 Chengdu, China April 2012 Outline Who is Cebu Pacific? Business Proposition Support Package Required Who is Cebu Pacific? CEB: The Philippines Largest Carrier
More informationIndex of business confidence. Monthly FTK (Billions) Aug 2013 vs. Aug 2012 YTD 2013 vs. YTD 2012 Aug 2013 vs. Jul 2013
AIR PASSENGER MARKET ANALYSIS AUGUST 2013 KEY POINTS Air travel markets expanded strongly in August. Global revenue passenger kilometers were up 6.8% compared to a year ago, an improvement on July growth
More informationAn Overview of SATS. Cho Wee Peng, CFO SIAS Corporate Profile & Investment Seminar 30 November 2013
An Overview of SATS Cho Wee Peng, CFO SIAS Corporate Profile & Investment Seminar 30 November 2013 Forward Looking Statements This presentation may contain forward-looking statements regarding, among other
More informationAIR PASSENGER MARKET ANALYSIS
AIR PASSENGER MARKET ANALYSIS OCTOBER 2014 KEY POINTS Air travel volumes were up 5.7% in October year-on-year, slightly stronger than the September rise of 5.2%, and a continuation of the positive growth
More information2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS
2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to
More informationAIR PASSENGER MARKET ANALYSIS
Monthly RPK (Billions) Monthly FTK (Billions) Index of business confidence % change over year AIR PASSENGER MARKET ANALYSIS JANUARY 2014 KEY POINTS Air travel markets commenced 2014 with a strong increase
More informationAir China Limited Announces 2010 Interim Results
Air China Limited Announces 2010 Interim Results Record High First Half Results Leveraging New Opportunities to Drive Growth Hong Kong August 25, 2010 Air China Limited ( Air China or the Company, together
More informationHappy passengers. Lower operational costs.
Happy passengers. Lower operational costs. www.scanfly.aero Fast. Easy. Retrofit. Self Bag Drop is key for a fast and efficient passenger handling process. Airports and airlines worldwide acknowledge the
More informationJohn Schubert Managing Director Asia Pacific & India Marketing
John Schubert Managing Director Asia Pacific & India Marketing September 2017. The statements contained herein are based on good faith assumptions are to be used for general information purposes only.
More informationExpediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013
Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Air New Zealand - Self Service Check-in Qantas - Q-card & Q Bag Tag RFID enabled Frequent Flyer Card Q-card RFID enabled Permanent
More information6 th CAPSCA Asia Pacific Meeting. Business Continuity Management Systems: Implementation Guidelines for Airports
6 th CAPSCA Asia Pacific Meeting Business Continuity Management Systems: Implementation Guidelines for Airports Manila Philippines 22-25 April 2013 Mr. Craig Bradbrook Deputy Director General Airports
More informationAIR PASSENGER MARKET ANALYSIS SEPTEMBER 2015 KEY POINTS
AIR PASSENGER MARKET ANALYSIS SEPTEMBER 2015 KEY POINTS Global air travel rose 7.3% in September compared to a year ago. The mid-year data showed some distortion from holiday impacts, but the last couple
More information2014 IATA GLOBAL PASSENGER SURVEY
2014 IATA GLOBAL PASSENGER SURVEY Supported by: * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken
More informationThe Aircraft Experience. GAPS Day 2 The Aircraft Experience
The Aircraft Experience GAPS Day 2 The Aircraft Experience GAPS Day 2 The Aircraft Experience Nawal Taneja, Airline Business Strategist, Ohio State University GAPS Day 2 The Aircraft Experience 2018 Highlights
More informationTHE FIRST CHOICE FOR FREQUENT TRAVELERS
THE FIRST CHOICE FOR FREQUENT TRAVELERS One of SAS s strategic priorities is to be the first choice for frequent travelers. We define frequent travelers as individuals who take five or more return flights
More informationCorporate Productivity Case Study
BOMBARDIER BUSINESS AIRCRAFT Corporate Productivity Case Study April 2009 Marketing Executive Summary» In today's environment it is critical to have the right tools to demonstrate the contribution of business
More informationAIR PASSENGER MARKET ANALYSIS
Monthly RPK (Billions) Monthly FTK (Billions) Index of business confidence % change over year AIR PASSENGER MARKET ANALYSIS APRIL 2013 KEY POINTS Global revenue passenger kilometers were up 3.2% in April
More information2012 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS
2012 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to
More informationWe are the end to end solution for AUTOMATED BAG DROP SYSTEMS. BAGgate TM
We are the end to end solution for AUTOMATED BAG DROP SYSTEMS BAGgate TM Taking Care of Your Passengers Our Bag Drop Experience BCS are the experts on delivering end to end automated bag drop (ABD) solutions
More informationWhite Paper: Assessment of 1-to-Many matching in the airport departure process
White Paper: Assessment of 1-to-Many matching in the airport departure process November 2015 rockwellcollins.com Background The airline industry is experiencing significant growth. With higher capacity
More informationTERMINAL 3. tour guide booklet. April 2012
TERMINAL 3 tour guide booklet April 2012 T3 PRE-TOUR PARKING / RESTROOMS All attendees should park on the north side of the Department of Aviation s Administration Building, located at 1845 E. Russell
More informationFast Travel and Self-Service: Regulatory Opportunities & Challenges. Nathalie Herbelles Assistant Director, APCS Asia-Pacific
Fast Travel and Self-Service: Regulatory Opportunities & Challenges Nathalie Herbelles Assistant Director, APCS Asia-Pacific Are we there yet? 2 We are moving towards faster end-toend journeys because
More informationAirport s Perspective of Traffic Growth and Demand Management CANSO APAC Conference 5-7 May 2014, Colombo, Sri Lanka
Airport s Perspective of Traffic Growth and Demand Management CANSO APAC Conference 5-7 May 2014, Colombo, Sri Lanka SL Wong Senior Manager - Technical & Industry Affairs The Question I Try to Answer How
More information7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY
7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized Travel Experience COURTESY OF A SINGLE, UNIFIED BIOMETRIC KEY INTRODUCTION Boarding a plane used to be the exciting start to
More informationAirport Characteristics: Part 2 Prof. Amedeo Odoni
Airport Characteristics: Part 2 Prof. Amedeo Odoni Istanbul Technical University Air Transportation Management M.Sc. Program Air Transportation Systems and Infrastructure Module 4 May 25, 2015 Outline
More informationAA.com CONTACTS: American Airlines Japan Airlines Yuko Kato, Weber Shandwick Sze Hunn Yap, Public Relations Tokyo, Japan Tokyo, Japan 03-5427-7378 03-5460-3109 ykato@webershandwick.com sze_hunn.yap@jal.com
More informationContent Delivery to Aircraft: The Challenge
Content Delivery to Aircraft: The Challenge Vertically-integrated Service Satellite Content Delivery Advantage for Airlines and Passengers Christian Rigal - ViaSat UK christian.rigal@viasat.com ViaSat
More informationANA HOLDINGS Management Strategy Update
ANA HOLDINGS NEWS ANA HOLDINGS Management Strategy Update TOKYO, April 28, 2017 - ANA HOLDINGS (hereafter ANA HD ) today provides an update to its FY2016-2020 Mid-Term Management Strategy, set out in January
More informationUrban Air Mobility NASA Perspectives
Urban Air Mobility NASA Perspectives June 18, 2018 1 Future Mobility Large UAS HALE UAS Supersonic Manned Aircraft Market: Large UAS & HALE Subsonic Fixed wing Upper E Airspace Class A Airspace International
More informationACI World Airport IT Standing Committee Strategy Focus
ACI World Airport IT Standing Committee Strategy Focus Arturo García-Alonso Manager, Facilitation and Airport IT, ACI World - Geneva ACI NA Business Information Technology Conference 06 April 2009, Seattle
More informationFACILITATION PANEL (FALP)
International Civil Aviation Organization WORKING PAPER FALP/10-WP/19 Revised 29/8/18 FACILITATION PANEL (FALP) TENTH MEETING Montréal, 10-13 September 2018 Agenda Item 6: Other matters FACILITATION FOR
More informationInvestor Presentation
Investor Presentation Credit Suisse Global Industrials Conference December 3, 2013 2013 Rockwell Collins. All rights reserved. Safe Harbor Statement This presentation contains statements, including certain
More informationIntroduction of KIX & ITM
Introduction of KIX & ITM New Kansai International Airport Company, Ltd. November 19 th, 2013 1. Kansai - Our Home Land Population of 20 million. Gateway to World Heritage sites and other popular destinations
More informationMaking The Caribbean Competitive
Making The Caribbean Competitive Colin Jones, Cyriel Kronenburg International Air Transport Association, 2007 Air transport is critical to the global economy We are a US$450 billion industry We support
More informationPCH Hotels and Resorts Delivers State-of-the-Art Guest Experience
PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience Renaissance Montgomery Hotel and Spa Relies on Cisco Network to Return to Grand Tradition of Southern Hospitality EXECUTIVE SUMMARY PCH
More informationNavitaire GoNow Day-of-departure services
Navitaire GoNow: Day-of-Departure Made Smarter GoNow is Navitaire s advanced day-of-departure suite offering today s evolving airlines a comprehensive, scalable solution to support efficient, cost-effective
More informationFACILITATION PANEL (FALP)
International Civil Aviation Organization WORKING PAPER 23/3/16 English only FACILITATION PANEL (FALP) NINTH MEETING Montréal, 4-7 April 2016 Agenda Item 3: Amendments to Annex 9 AIRPORT TRAFFIC FLOW ARRANGEMENTS
More informationCO RP O R AT E SH U T T L E
CORPORATE SHUTTLE FLEXIBLE CORPORATE AVIATION CORPORATE SHUTTLE FOCUSED ON YOUR GOALS PJS performs over 1000 corporate shuttle lights, moving over 30,000 passengers each year. PJS understands that the
More informationSimplifying the Business
Simplifying the Business Five ways air transport is getting better Philippe Bruyère Program Director - StB To represent, lead and serve the airline industry Welcome everyone. My name is Philippe Bruyère,
More informationAnalyst Presentation. 9 th June 2006
Analyst Presentation 9 th June 2006 1 Existing Principal Shareholding Structure CITIC Pacific 46.30% 25.40% 10.00% 68.36% CNAC(HK) 43.29% 7.71% 17.79% 28.50% Dragonair Source: Announcement on 9 th June
More informationKansas City Aviation Department. Update to Airport Committee Customer Service
Kansas City Aviation Department Update to Airport Committee Customer Service 1 Perspective An estimated 800,000 people participated in the Royals Word Series Parade On average 883,000 airline passengers
More informationAir China Limited Interim Results. August Under IFRS
Air China Limited 21 Interim Results Under IFRS August 21 1 Agenda 21 Interim Results Overview Business Overview Financial Overview Outlook 2 2 2 21 Interim Results 3 21 Interim Results Overview 4 4 4
More information5 th CASPCA Americas Meeting. Mr. Vivian Bijnaar Senior Policy Advisor JAPI Airport, Suriname
5 th CASPCA Americas Meeting Update on ACI Passenger Facilitation and Aviation Health initiatives Bridgetown Barbados 3 September 2013 Mr. Vivian Bijnaar Senior Policy Advisor JAPI Airport, Suriname Regional
More informationAir Arabia. Investor Presentation. 1 st Quarter 2015
Air Arabia Investor Presentation 1 st Quarter 2015 Disclaimer Information contained in this presentation is subject to change without notice, its accuracy is not guaranteed and it may not contain all material
More informationASIS Middle East Conference 2015
ASIS Middle East Conference 2015 A Balancing Act: Building a Robust Aviation Security Solution Whilst Maintaining a Seamless Passenger Journey Waqar Mohamed, AVSEC PM Regional Aviation Manager, G4S 1 G4S
More informationAIR PASSENGER MARKET ANALYSIS MARCH 2015 KEY POINTS
AIR PASSENGER MARKET ANALYSIS MARCH 2015 KEY POINTS Global air travel rose by a strong 7.4% in March compared to a year ago, an improvement on the February result of 6.4%. The acceleration in the year-on-year
More information8 April 2015 Terminal 3 to Open! - Easy Low Cost Air Travel from Narita -
8 April 2015 Terminal 3 to Open! - Easy Low Cost Air Travel from Narita - Tokyo, 30 October 2014: Construction of a low-cost terminal is now underway at Narita Airport to accommodate more of the rapidly
More informationTampa International Airport Master Plan Update. December 12, 2012
Tampa International Airport Master Plan Update December 12, 2012 1 Prior Presentation Consolidated rental car and people mover Decongest curbsides and roadways Enable rental car growth Gain long term parking
More informationFast Passenger Travel Programme <<Presentation Title>>
Fast Passenger Travel Programme Experience Paul Behan Head, Passenger Experience IATA Passenger Dept. ACI-NA Annual Conference Austin, October 2009 Simplifying the Business The Vision
More informationJAPAC TRAVELLER REPORT. Transit/Carrier. Peak time for engagement. Top engaged audience. Repeat Travellers per month. Tokyo.
Tokyo JAPAC TRAVELLER REPORT Delhi Mumbai Hong Kong Macau Manila Bangkok Kuala Lumpur Singapore Jakarta Sydney Melbourne Tokyo Hong Kong Delhi Mumbai Macau Bangkok Kuala Lumpur Singapore Jakarta Manila
More informationAIRPORT OF THE FUTURE
AIRPORT OF THE FUTURE Airport of the Future Which airport is ready for the future? IATA has launched a new activity, working with industry partners, to help define the way of the future for airports. There
More informationAIR PASSENGER MARKET ANALYSIS DECEMBER 2015 KEY POINTS
AIR PASSENGER MARKET ANALYSIS DECEMBER 2015 KEY POINTS Global air passenger traffic grew by 6.5% in 2015 as a whole the fastest pace since the post-gfc rebound in 2010 and well above the 10-year average
More information