About JetPrivilege + Benefits and Privileges

Transcription

1 About JetPrivilege + Benefits and Privileges

2 5 Membership Tiers Blue: Blue Plus: Elite Tiers: Base tier After accumulation of 5 Tier Points or 7,500 Tier JPMiles in any six month time-frame. Blue Plus tier is reviewed only for an upgrade and the tier will not change to Blue Silver, Gold and the exclusive Platinum created especially for our most frequent flyers Membership Cards / Pack Members will receive a new card at their preferred mailing address recorded in the account within 3-4 weeks of tier change. Blue: On upgrading to the Blue Plus tier. However, Blue members can login into their JetPrivilege account online and print a card Blue Plus: On earning 5 Tier Points or 7500 Tier JPMiles. With the Blue Plus tier, the member can enjoy an added benefit - No Downgrade, which means the tier will be reviewed only for an upgrade to Silver, Gold or Platinum status Elite tiers - Silver, Gold and Platinum: On completion of the required Tier Points or Tier JPMiles. A welcome pack containing the new membership card, baggage tags and voucher(s) will be sent. For details on upgrade vouchers and baggage tags please visit the Upgrade Vouchers section of this document - page 31 While the elite tier is valid for a period of 12 months from the date of attainment, the membership card will have an extended validity of one extra month (13 months). This ensures that the member does not miss out on any benefits till the new card reaches him/her Incase of a tier upgrade the member can enjoy the benefits by simply quoting the JetPrivilege membership number till he/she receives the new card Members can replace or print a card online. Alternatively they can place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards replacement

3 Dynamic Tier Review DTR Unique to Jet Airways, DTR is an award winning, multi-period and multi-criteria-based tier review. It has no precedent anywhere in the world. With DTR, upgrade to the higher tier is quicker and tier renewal is easier. DTR evaluates a member's tier based on Tier Points and Tier JPMiles. Tier Points and Tier JPMiles are those earned on qualifying Jet Airways, JetKonnect and Jet Airways codeshare flights. Also earn additional Tier Points and Tier JPMiles for flights in First Class and Première. Any classes not listed in the tables below will not be eligible for earning Tier Points and Tier JPMiles. Tier Points On Jet Airways, JetKonnect and Jet Airways codeshare flights Cabin International Jet Airways and JetKonnect Within India International Codeshare Flights First Class 5 N/A 1 Première Economy 1 1 1

4 Tier JPMiles On Jet Airways and Jet Airways codeshare flights Cabin Class % of Base JPMiles First Class F and A 100% + (Cabin Bonus of 125% for Platinum and 100% for other members) Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) Economy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 100% G 75% The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destination city-pair.

5 On JetKonnect flights Cabin Class % of Base JPMiles Flights operating with S2 code Première C, J and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) Economy W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z 75% V 50% Flights operating with 9W code Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) Economy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 75% G 50% Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

6 Tier Upgrade 6 month Fast Track upgrade: On a daily basis, DTR looks at Tier Points and Tier JPMiles earned in the preceding 180 days; offering faster tier upgrades based on frequency and recency of travel 12 month Standard upgrade: On a daily basis, DTR also reviews Tier Points and Tier JPMiles earned in the preceding 365 days for a tier upgrade Tier upgrade requirement as below: Tier Upgrade 6-month Fast Track Upgrade 12-month Standard Upgrade Tier Points Tier JPMiles Tier Points Tier JPMiles Blue to Blue Plus 5 7,500 N/A N/A Blue Plus to Silver 15 22, ,000 Silver to Gold 30 45, ,000 Gold to Platinum 45 67, ,000

7 Tier Renewal With DTR, tier renewal is easier and more flexible. DTR reviews Tier Points and Tier JPMiles earned in a 12month time-frame preceding your tier review date: If the 12-month criteria is not met, then the 18-month time-frame will be considered If the 18-month criteria is not met, then the 24-month time-frame will be considered With each increase in time-frame, the DTR reduces the number of Tier Points and Tier JPMiles, making tier renewal easier. Tier Renewal 12-month criteria 18-month criteria 24-month criteria Tier Points Tier JPMiles Tier Points Tier JPMiles Tier Points Tier JPMiles Platinum 60 90, , ,000 Gold 40 60, , ,000 Silver 20 30, , ,000 Blue Plus No Downgrade Visit the Dynamic Tier Review section b on jetairways.com to calculate Tier Points and / or Tier JPMiles required for upgrade / renewal.

8 Validity of JPMiles Like most other loyalty programmes world-wide, JPMiles cannot be held indefinitely by a member. JPMiles are valid for redemption up to the end of the thirteenth quarter from the quarter in which they were earned. For example, JPMiles earned in the 1st quarter of 2012 (January-March 2012) will expire on the last day of the 1st quarter of 2015 (i.e. March 31, 2015). JPMiles that are not redeemed before expiry, will lapse. JPMiles will not lapse for JetPrivilege Platinum members. Any unredeemed JPMiles that are due to expire at the end of the said quarter will be extended to the next quarter. Note: JPMiles transferred through the Transfer JPMiles facility will have a validity of 12 months from the date of transfer irrespective of the original validity prior to transfer. They will expire next year, at the end of the quarter in which they were transferred. For example, if a Transfer of JPMiles is processed on January 25, 2012, the same will expire from the recipient's membership account on March 31, 2013.

9 e-booking services at jetairways.com and jetkonnect.com Online ticketing: Book, pay and print your tickets instantly. IVR - Interactive Voice Response: Book and pay for your tickets through our 24x7 call center over a secure IVR, and get your tickets via , up to 2 hours prior to domestic flight departure and 4 hours prior to flight departure for international flights Earn Bonus JPMiles for online ticketing and IVR. For details, please visit the Earning JPMiles section of this document page 25. e-check-in services at jetairways.com and jetkonnect.com Web Check-in: Kiosk Check-in: Select your seat, print your boarding pass and proceed directly for security check. New age Kiosks at select airports in India help you select your seat and print your boarding pass at the touch of a screen, when traveling with only hand baggage. Earn Bonus JPMiles for e-check-in services. For details, please visit the Earning JPMiles section of this document page 25. e-services are subject to terms and conditions. For details, please visit jetairways.com

10 Web Check-in timings Class Category Check-in Within India International Check-in First Class All JetPrivilege members / Guests NA 48 to 2 hours prior departure Première All JetPrivilege members / Guests 48 hours to 1 hour prior departure 48 to 2 hours prior departure Economy JetPrivilege Platinum / Gold members 48 hours to 1 hour prior departure 48 to 2 hours prior departure Other JetPrivilege members and Guests 24 hours to 1 hour prior departure 24 to 2 hours prior departure Counter closure for flights within India is 45 minutes prior to departure and for international flights is 60 minutes The boarding pass must be stamped at the airport check-in counter Available only on Jet Airways and JetKonnect marketed and operated flights and not codeshare flights Kiosk Check-in timings Kiosk check-in when traveling with only hand baggage between 24 hours and 45 minutes prior to flight departure Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code) marketed and operated flights and not codeshare flights

11 Tele Check-in Book your preferred seat by calling the Jet Airways reservations office and Tele check-in for your Jet Airways / JetKonnect flight Tele Check-in timings for domestic flights within India Class Category Check-in Timing Première All JetPrivilege members / Guests between 48 hours and 60 minutes prior to flight departure Economy JetPrivilege Platinum / Gold members JetPrivilege Silver members between 48 hours and 60 minutes prior to flight departure between 24 hours and 60 minutes prior to flight departure Collect your boarding pass with your preferred seat (blocked at the time of Tele Check-in), at least 50 minutes prior to domestic Flight departure Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight Available only on Jet Airways and JetKonnect marketed and operated flights and not code share flights The Airport Check-in Counters will close, as usual, 45 minutes prior to flight departure and Boarding Gates will close 25 minutes prior to flight departure for all flights within India on Jet Airways and JetKonnect.

12 Tele Check-in timings for international flights Class Category Check-in Timing Collect boarding pass with preferred seat (blocked at the time of Tele Check-in) Airport Check-in Counter closes First Class/ Première All JetPrivilege members / Guests between 48 and 4 hours prior to flight departure at least 75 minutes prior to flight departure 60 minutes prior to flight departure Economy JetPrivilege Platinum / Gold members JetPrivilege Silver members between 48 and 4 hours prior to flight departure between 24 and 4 hours prior to flight departure at least 75 minutes prior to flight departure at least 75 minutes prior to flight departure 60 minutes prior to flight departure 60 minutes prior to flight departure Failing to collect the boarding pass as above, the blocked seat will be released to other guests checking in for their flight

13 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Guaranteed reservations up to 24 hours prior to flight departure Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Guaranteed reservations up to 24 hours prior to flight departure on a full-fare Economy ticket - Y / M class (9W code) and W / Y class (S2 code) for flights within India There may be occasions during the year when exceptional demand on specific routes would render us unable to fulfil this Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure) Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Pre-reserve seat(s) (331 days in advance and up to 48 hrs prior to flight departure) International Within India for Jet Airways and JetKonnect flights (9W code) booked at jetairways.com

14 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Cancellation fees waived on fares (flights within India) Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Cancellation fees waived on fares (flights within India) The membership number must be updated in the booking, to avail of this benefit The waiver includes cancellation charges levied on tickets issued against a revenue published fare towards revalidation, refund or reissue of a ticket The waiver is not applicable on non-refundable tickets, No Show and Gate No Show

15 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Check-in at Dedicated Counters# Tier Benefit Check-in at Dedicated Counters even when traveling in Economy Applicable on Blue Blue Plus Silver Gold Platinum Priority Stand-by at the airport## Tier Benefit Priority Stand-by at airport when traveling on a waitlisted ticket Applicable on Blue Blue Plus Silver Gold Platinum # At applicable airports with Dedicated Counters. At other airports, JetPrivilege Platinum, Gold and Silver members can check-in at Première counters even when travelling in Economy. ## Members will enjoy the highest priority in the order of their tier status, at the time of flight closure, as per check-in procedures

16 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Priority Baggage Tagging Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Priority Baggage Tagging

17 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Additional Baggage Allowance JetPrivilege HDFC Bank World / Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Jet Airways ICICI Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders Within India Within India (not applicable on ATR flights) 10 kgs 15 kgs 20kgs 10 kgs 15 kgs 20kgs 10 kgs 10 kgs International To / from USA and Canada to / from any destination 1 23 kgs NA

18 To / from India to Europe and UK and vice-versa 1 23 kgs NA All other sectors 10 kgs 15 kgs 20kgs International (wherever applicable) 10 kgs 15 kgs 20kgs NA NA Additional baggage allowance is not allowance is not applicable on ATR / Partner Airlines / code share / international flights. For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Cardholders / Jet Airways ICICI Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two allowances will apply. For example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or a Jet Airways ICICI Bank Sapphiro Credit Cardholder or a Jet Airways American Express Platinum Credit Cardholders, he / she will be entitled to only 20 kgs additional baggage allowance and not 30 kgs.

19 Lounge access = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Lounge access within India - (Self only) Première Economy Lounge access International - (Self only) First Class / Première Economy

20 Lounge access will be offered at the departure airport, wherever available For in-transit JetPrivilege members, lounge access will be offered only if the onward journey is on a Jet Airways or JetKonnect flight Lounge access is applicable only to the member and not applicable to accompanying guests

21 The JetPrivilege programme offers you multiple opportunities to earn JPMiles on Jet Airways, JetKonnect and Jet Airways marketed codeshare flights and when availing the services of our Programme Partners. Earning on Jet Airways and Jet Airways marketed codeshare flights The number of Base JPMiles (TPM - Ticketed Point Mileage) earned is the direct travelled distance between the origin and destination city-pair. JPMiles earned are based on the fare and cabin travelled. The percentage of Base JPMiles is displayed below: Cabin Class % of Base JPMiles First Class F and A 100% + (Cabin Bonus of 125% for Platinum and 100% for other members) Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) Economy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 100% G 75%

22 Earning on JetKonnect Cabin Class % of Base JPMiles Flights operating with S2 code Première C, J and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) Economy W, Y, U, K, S, H, E, X, N, Q, M, O, G, R, I and Z 75% V 50% Flights operating with 9W code Première C, J, Z, I and P 100%+ (Cabin Bonus of 60% for Platinum and 50% for other members) Economy Y, M, T, U, N, L, Q, S, K, H, V, O, W and B 75% G 50% For the Base JPMiles (TPM) you earn on different sectors, please visit the Mileage Calculator section on jetairways.com

23 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Cabin Bonus (as shown above) Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Cabin Bonus (% of Base JPMiles) First Class 100% 100% 100% 100% 125% Première 50% 50% 50% 50% 60% Additional Tier Bonus Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Tier Bonus (% of Base JPMiles) 10% 20% 30%

24 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) JPMiles will be earned as per class flown JPMiles will be earned as per the original booked class in Economy when utilizing Upgrade Vouchers or the JPMiles Upgrade facility and upgrading to class D/R on Jet Airways and class D on JetKonnect The following are not eligible for earning of Tier Points or Tier JPMiles - On Jet Airways: Class D (Redemption/Interline), E (Interline), R and X (Redemption) - On JetKonnect: Class D (Redemption/Interline), L (Interline), and B (Redemption) Bonus JPMiles on e-services, Upgrade Vouchers and JPMiles Upgrade facilities cannot be availed against Group fares ie. G class on Jet Airways and G/V class on JetKonnect. All these features are subject to other terms and conditions Tier JPMiles include only Base JPMiles and Cabin Bonus. They do not include Tier Bonus or any other Bonus JPMiles

25 Bonus JPMiles for e-services = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Service Applicable on Blue Blue Plus Silver Gold Platinum Bonus JPMiles for e-services^ - Online/IVR Jet Airways e- booking services Bonus JPMiles JetKonnect e- booking services Bonus JPMiles Bonus JPMiles for Web/Kiosk check-in* Jet Airways e- check in services Bonus JPMiles JetKonnect e- check in services Bonus JPMiles

26 ^ Applicable for e-services at jetairways.com and jetkonnect.com * Kiosk Check-in facility is available only on Jet Airways and JetKonnect flights (9W code) * Web, Kiosk check-in cannot be availed on codeshare flights * Bonus JPMiles for e-services will be credited as applicable for relevant services e-services are subject to terms and conditions as published on jetairways.com Earning with over 100 Programme Partners JetPrivilege programme partners include some of the leading names in airline, co-brand credit card, conversion, hotel, dining, retail, lifestyle, car rental, telecommunication and publishing. Earn Partner JPMiles and enjoy service benefits. For details please visit the JetPrivilege Partners section on jetairways.com Promotional Bonus Avail of limited period Bonus JPMiles offers from Jet Airways, JetKonnect and Programme Partners whenever available and add to their JPMiles balance. Purchase JPMiles Top up JPMiles into your JetPrivilege account or another account. Purchase JPMiles at Rs.1.25 per JPMile with a minimum purchase of 500 JPMiles and in multiples of 100 thereafter.

27 Claim Missing JPMiles = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Applicable Tier Benefit on Blue Blue Plus Silver Gold Platinum Claim missing JPMiles online through jetairways.com Claim missing JPMiles by contacting the JetPrivilege Service Centre JPMiles are credited to the membership account automatically; provided the membership number is recorded at the time of booking and at check-in with Jet Airways, JetKonnect or Programme Partners, and the name in the booking is in the same format as printed on the membership card. However, if there are any Jet Airways or JetKonnect missing flights, claim them online Retro credit can be claimed for Jet Airways and JetKonnect flights taken in the last 180 days from current date Online retro credit is possible if the check-in system at the departure city is automated. Please contact JetPrivilege Service Centre for updating JPMiles for manual stations Incase the member has availed of an upgrade to Première or First Class against vouchers, JPMiles upgrade, cash upgrade or any involuntary upgrade done at the airport; it will take a minimum of 6 days for automatic-credit of flights. Members must contact the JetPrivilege Service Centre, should the flight still not reflect in the account. For Partner activities, JPMiles can be claimed in the last 180 days from current date and not preceding the enrolment date For any missing partner activities, please contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear photo copy) of: - ticket and boarding pass for Airline Partners and invoices for Non-Airline JPMiles earned through our Programme Partners may take 6-8 weeks to reflect in the account To claim missing JPMiles online visit the Claim Missing Miles section on jetairways.com

28 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Redeem JPMiles Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Eligibility criteria: on accumulating 3500 JPMiles and 2 activities on Jet Airways, JetKonnect and on programme partners For Award travel: Online / Offline / Redeem at JetPrivilege Service centre / IVR / online request form Transfer JPMiles to another account (Rs.200 per block of 500 JPMiles) with a minimum of 500 JPMiles and in multiples of 500 thereon. JPMiles Upgrade: One-cabin upgrade on revenue ticket Cash N Miles: Pay part cash & part miles ( revenue, select flights within India (9W code) booked at jetairways.com Cash Upgrade: Upgrade to Première on award travel (within India)

29 The minimum requirement for an award travel within India on the shortest route is 4000 JPMiles Avail of a Cash upgrade for Rs for travel between Bengaluru, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and Thiruvananthapuram OR for Rs on other sectors Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax if any, will be payable, prior to check-in For details and terms and conditions, on the above features, please visit the Redeem JPMiles section on jetairways.com

30 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum 1st Flight Bonus Bonus JPMiles Blue Plus tier attainment Bonus Bonus JPMiles Non-expiry of JPMiles

31 Upgrade Vouchers Vouchers can be redeemed for a one-cabin upgrade, i.e. from Economy to Première or Première to First Class, based on our 'Traveled Distance'* concept. *Distance between two cities, calculated as per IATA Ticketed Point Mileage (TPM) TPM < Economy to Première Première to First Class

32 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Elite tier upgrade vouchers No. of vouchers given on upgrade / renewal Eligible booking classes for usage of upgrade vouchers Economy to Première Première to First Class Y, M, T, U, N, L, Q, S and K class C, J, Z, I and P class Any revenue fare type (except G class) Economy to Première - if flight is operated under 9W code Economy to Première - if flight is operated under S2 code Y, M, T, U, N, L, Q, S and K class W, Y, K, U, T, S, H, E, X and N class Any revenue fare type (except G / V class)

33 Any member /guest holding a JetPrivilege Platinum upgrade voucher can use it on any revenue fare type (except G class on Jet Airways and G / V class on JetKonnect) Members receive elite tier upgrade vouchers when the Tier Points or Tier JPMiles required for a tier upgrade or renewal is completed. In case of tier status changing to a lower tier, upgrade voucher(s) will be awarded as per the Tier Points and Tier JPMiles earned for either Gold or Silver tier renewal

34 = Jet Airways, = JetKonnect (flights sold as 9W, S2, 9W*S2 and S2*/9W) To get your upgrade: Call Jet Airways Reservations at least 15 hours prior to your flight Request upgrade a) If available, will be confirmed immediately. Provide the voucher number and expiry date b) Else, you may request for a listing. Listing is not a confirmation. Hence, on arrival at the airport check-in counters, list your self for the Upgrade. At check-in closure, subject to seat availability, seat will be released in lieu of the voucher(s) Please arrive at the airport at least 60 minutes prior to departure for flights within India and 4 hours prior departure for international flights. Proceed to the Première check-in counter and present the correct upgrade voucher(s). Please note: Valid on single, one-way, direct, non-stop Jet Airways/ JetKonnect marketed and operated domestic and international flights and on code-share flights within India. Not applicable on Airline Partners, international codeshare flights and on documents issued by other airlines Voucher can be used by the member or transferred to anyone by the member In case of through-flights with en route stops, the upgrade will be offered if the seating in the next class of service can be confirmed for all segments of the flight, at the time of offering the upgrade. (Incase of different flight numbers, multiple vouchers will be required) Voucher upgrade is subject to capacity and class controls Lost/stolen voucher(s) will not be replaced. No refund/exchange/extension. Voucher(s) does not hold any cash value and cannot be sold in exchange for any financial consideration. JPMiles will be credited as per the original booked class Members not listed, may not be accommodated at departure Upgrades are liable for taxes/charges/ fees like airport departure tax, fuel/insurance surcharge or any other levies as applicable. Differential tax if any, will be payable, prior to check-in

35 Baggage Tags Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Baggage Tags To replace a lost card or baggage tag, place a request with JetPrivilege Service Centre in writing. 500 JPMiles will be charged towards replacement JetPrivilege account updates - online / SMS Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum JetPrivilege account updates - online / SMS

36 JetPrivilege account updates through SMS Send an SMS to JPMiles Balance JPBAL <space> JetPrivilege Number Mileage Expiry details JPEXP <space> JetPrivilege Number Current Tier status JPTIER <space> JetPrivilege Number Tier Review Date JPREV <space> JetPrivilege Number To get a list of all the above service codes JP Available only on mobile numbers registered in India and alerts will be sent to the mobile number recorded in the JetPrivilege membership account. In case the mobile number has changed, members can update the profile at jetairways.com or call the JetPrivilege Service Centre Dedicated Customer Service Centre Our Guest service executives will assist you with programme related information. For contact details, please visit the Service Centre section at jetairways.com

37 Our Programme Partners include some of the world s leading names in airlines, hotels, finance, lifestyle, car rental, publishing, dining, retail and telecommunication. For details, please visit the Partners section at jetairways.com. Earn JPMiles Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Earn JPMiles On over 100 air and non-air programme partners Redeem JPMiles Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Redeem at JetPrivilege Service Centre / request online (on accumulating 3500 JPMiles + 2 activities on Jet Airways, JetKonnect and on programme partners) All Airline Partners

38 Tier Benefit Applicable on Blue Blue Plus Silver Gold Platinum Additional Baggage Allowance Jet Airways marketed and brussels airlines operated codeshare flights 1 23 kgs 1 23 kgs JetPrivilege HDFC Bank World Cardholders / Jet Additional Baggage Allowance on Jet Airways and JetKonnect flights within India (not applicable on ATR flights) Airways ICICI Bank Sapphiro Credit Cardholders / Jet Kgs 10 Kgs 10 Kgs Kgs 10 Kgs Airways American Express Platinum Credit Cardholders# #For our JetPrivilege Platinum / Gold / Silver members who are also JetPrivilege HDFC Bank World Cardholders / Jet Airways ICICI Bank Sapphiro Credit Cardholders / Jet Airways American Express Platinum Credit Cardholders, only the higher of the two allowances will apply. For example: If a JetPrivilege Platinum member is also a JetPrivilege HDFC Bank World Credit Cardholder or a Jet Airways ICICI Bank Sapphiro Credit Cardholder, he / she will be entitled to only 20 kgs additional baggage allowance and not 30 kgs. Excess baggage allowance is not applicable on ATR / Partner Airlines / code share / international flights.

39 The information herein is subject to change. For terms and conditions applicable and latest updates, please visit jetairways.com