Subject: Performance of domestic airlines for the year 2015.

Transcription

1 Subject: Performance of domestic airlines for the year Traffic data submitted by various domestic airlines has been analysed for the month of September Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Sep 2015 were lakhs as against lakhs during the corresponding period of previous year thereby registering a growth of 20.10% (Ref Table 1) Growth: YoY = % MoM = % Pax Carried (in Lakhs) YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Sep 2015 are as follows (Ref Table 2): #REF! Aug-15 Pax Load Factor (%) Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet 1

2 The passenger load factor in the month of September 2015 has shown declining trend compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of September 2015 has been 0.6%.Airline-wise details of cancellations are as follows: Air Pegasus Trujet Air India (Dom) Air Costa JetLite Air Asia Jet Airways Spicejet Go Air IndiGo Vistara Cancellation Rate (%) Various reasons of cancellations are indicated below: Technical 18.0% Conse/Misc 37.5% Operational 30.2% Commercial 3.7% Weather 10.7% 2

3 Passenger Complaints during the month During September 2015, a total of 710 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2015 has been 1.1. The airline-wise details are as follows: Air Pegasus 2.1 Air India (Dom) 1.8 Jet Airways + JetLite 1.4 Spicejet 1.2 Trujet 1.1 Go Air Air Asia Air Costa 0.8 IndiGo 0.6 Vistara No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Staff Behaviour 11.4% Disability 0.1% Catering 0.6% Others 6.5% Fare 1.8% Refund 8.0% Customer Service 25.1% Baggage 22.3% Flight Problem 24.2% 3

4 The reason for complaint as percentage compared to the previous month is as follows: Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Jul-15 Aug-15 Sep-15 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines During the month of Sep 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air Jet Airways + JetLite Spicejet Go Air IndiGo Vistara Air Asia Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4

5 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of September 2015is as follows: OTP at Four Metro Airports Vistara IndiGo Air Costa* Jet Airways+JetLite Air Asia* Spicejet Go Air* Air India (Dom) Air Pegasus* OTP (%) *Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Costa only at HYD, BLR; Operations of Air Asia only at DEL & BLR; Operations of Air Pegasus only at BLR. Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) DEL 89.6 HYD 85.9 BLR 80.5 BOM OTP (%) 5

6 Jet Airways + JetLite HYD 91.6 BLR 90.4 DEL 89.9 BOM OTP (%) Spicejet DEL 91.0 BOM 85.2 HYD 81.1 BLR OTP (%) 6

7 Go Air HYD DEL 91.6 BLR 87.0 BOM OTP (%) IndiGo DEL 96.8 BLR 93.9 HYD 93.5 BOM OTP (%) 7

8 Vistara DEL 98.4 HYD 98.2 BOM 90.7 BLR OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 4% Wx 2% ATC 10% Misc 0% Reactionary 64% Tech 7% Pax 3% Ramp 2% Ops 8% 8

9 On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 40 carriers was received. The overall On-Time Performance (OTP) of these 40 carriers for the month of Sep 2015 has been 83.9% in departures and 81.9% in arrivals. Departure On Time 83.9% Late 8.4% Very Late 3.4% Excessive 4.3% Arrival On Time 81.9% Late 9.9% Very Late 4.2% Excessive 4.0% 9

10 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 79 Jet Airways and JetLite 382 Spicejet Nil Nil Go Air Nil Nil Refund Rebooked on other flights Hotel accommodation of Rs. 7.13lakhs Refund Rebooked on other flights Hotel accommodation of Rs lakhs Refunds Hotel accommodation of Rs lakhs Refunds Hotel accommodation of Rs lakhs of Rs lakhs 70 IndiGo Nil Nil Nil Nil Air Costa Nil Nil Air Asia 2 Refund of Rs. 0.1 lakhs of Rs lakhs Refund of Rs lakhs Refunds where pax desired of Rs lakhs Refunds where pax desired Transfer to other airlines of Rs lakhs All pax given refreshments Refunds where pax desired Rs lakhs Rs lakhs Vistara Nil Nil Nil Nil 108 Air Nil Nil Pegasus Trujet Nil Nil 48 Nil 22 of of 10

11 SUMMARY No. of Pax Affected 463 Denied Boarding Cancellations Delays Facilities & Compensation Rs lakhs compensation No. of Pax Affected 4837 Facilities & Compensation Rs lakhs compensation and facilities No. of Pax Affected Facilities Rs lakhs towards compensation and facilities 11

12 Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan Feb Mar Ist Quarter Apr May Jun IInd Quarter Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total Data of 2014 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr II nd Qtr III rd Qtr IV th Qtr Total Growth (%) =

13 Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Trujet 13

14 Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air Total India Jet Jet Spice Go Air Air Air Trujet Air Jet Jet Spice Go Air Air Air Trujet IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan Feb Mar IstQtr Apr May Jun IIndQtr Jul Aug Sep IIIrdQtr Oct Nov Dec IVthQtr TOTAL

15 Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Costa Air Asia Vistara Go Air IndiGo Spicejet Jet Airways + JetLite Air India (Dom) Air Pegasus Trujet Total