Members Event 11 th December 2015 Scarman Warwick Conferences.

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1 Members Event 11 th December 2015 Scarman Warwick Conferences

2 Meeting Agenda Schedule Activity Coffee Welcome and Board Update Stuart Websdale Chair Introduction to Scarman, Warwick Conferences Richard Harrison Head of Conference Centres CCE Presentations Updates on Marketing, Sales and Membership activities Coffee Keynote Speaker Professor Abhinay Muthoo How to make Beds and Influence People: The Principles of Economics Summary and AOB Member Feedback Lunch Post Lunch Optional Showround of Scarman or Radcliffe, Arden and Scarman

3 Richard Harrison, Head of Conference Centres

4 18 months and counting! Key Questions Are we still relevant? How do we improve? Can our buildings do this? Does the Structure work? What's new and where next?

6 Training and Conferences proposed structure Head of Training & Conference Centres Administrative Assistant Operations Manager (S & R) Facilities Manager (Group) Venue Manager Arden Head of Food (Group) Assistant Manager Assistant Managers Head Chef Arden Head Chef Radcliffe Head Chef Scarman F&B Controller (Group) Front of House Arden Restaurant Arden Kitchen Arden Kitchen Radcliffe Kitchen Scarman Kitchen Stores Group Housekeeping Manager Grounds & Gardens (Group) Maintenance & Projects (Group) F&B Service Manager (S & R) Assistant Manager FoH Manager (S & R) Housekeeping (Group) Restaurant Radcliffe Restaurant Scarman Front of House Radcliffe Front of House Scarman

7 CCE UPDATE Stuart Websdale

8 We will continue to strive to: CCE VISION STATEMENT

9 MEMBERSHIP UPDATE Alan Robinson

Wintney The Jockey Club various venues ISSEEE Oxford Lancaster University

10 Membership Update Currently 26 Members In discussions with: Robinson College Cambridge Summer 16 Stoke Rochford Hall - Grantham The Elvetham Hartley Wintney The Jockey Club various venues ISSEEE Oxford Lancaster University Royal Holloway University - Egham ITA Venues - London Need to improve national coverage

11 Member Meeting Dates April 14th / 15 th Roffey Park Horsham Michael Jenkins, Chief Executive, The Roffey Institute The Human Dimension of Productivity July 7 th / 8 th RNLI College Poole September 22 nd / 23 rd Missenden Abbey Great Missenden December 12 th / 13 th Kents Hill Park Milton Keynes

12 Preferred Suppliers Received supplier lists from 10 venues ed to 100 contacts from companies that are Highly Recommended 2 Packages offered - 2,000 p.a. and 300 Now have 4 Preferred Suppliers: Tchibo Coffee British Premium Meats includes 3% CCE discount Wilson Vale Baystar Energy 2 List level suppliers: Miko Coffee Savona Dry goods Any suggestions gratefully received

13 MARKETING UPDATE Christine Page Marketing Manager

14 Marketing Activities and Opportunities Soon to Launch Our New Website Members Only area to the CCE Website Venue Special Offers Social Media Plan Public Relations Exhibition Stand Share Opportunities for 2016

Member Events Conference Centres of Excellence Annual Conference 28 th 29 th January 2016 The Möller Centre, Cambridge Sales & Marketing Meetings 23 rd

15 Member Events Conference Centres of Excellence Annual Conference 28 th 29 th January 2016 The Möller Centre, Cambridge Sales & Marketing Meetings 23 rd February College Court, Leicester 28 th April 2016 Cranfield Management College, Bedfordshire Chefs Challenge 2016: Provisional Saturday 29 th October 2016

16 Any Questions?

17 SALES UPDATE Mandy Jennings, Sales Director for CCE Venues

Sales Update Key Sales Focus on targeting new business opportunities for CCE Venues the right fit and the right price Enquiry Value is on track to target however not enough being placed within CCE

18 Sales Update Key Sales Focus on targeting new business opportunities for CCE Venues the right fit and the right price Enquiry Value is on track to target however not enough being placed within CCE reasons due to lack of availability & size of space Targeted E-shots regional and national, market specific Focused & Planned Exhibitions targeting the right clients Keep it in the Family Referrals

Enquiries by Sector High level of enquiries over the past 6 months from the corporate and education sectors. Targeting and prospecting business with the right mix for CCE members.

19 Enquiries by Sector High level of enquiries over the past 6 months from the corporate and education sectors. Targeting and prospecting business with the right mix for CCE members. Drilling down on requests with low budget / value and not right for members to ensure we are not busy without return. Agent Focus via The Meetings Show, Telesales and Monthly E-shots

Conversion by Sector Conversion in the Education sector was linked to bookings from CIPD Corporate clients are mainly from new business contacts from telesales to new

20 Conversion by Sector Conversion in the Education sector was linked to bookings from CIPD Corporate clients are mainly from new business contacts from telesales to new data, lead forensics and e-shot follow up. Charity sector bookings are from the existing / regular CCE clients. CCE Sales team Association Focus is our next key target

Care Home Client - 127 Training Courses for 1-1.

21 Care Home Client Training Courses for days for 16 pax across UK Worth 70K Estate Agents Software company 1,000 people across UK day training/ regional hubs Placed first 3 locations /waiting for remainder of dates. University Press UK wide events mainly south/london and International opportunities agreed as their Venue Find agency / Presentations to Bookers Transport Association 502 courses over 1,2,5 and 10 days

Institution Client 15-20 training courses for up to 15 pax across UK Construction Client 60 x 1 + 2 day courses.

22 Institution Client training courses for up to 15 pax across UK Construction Client 60 x day courses. Looking for a North West, Midlands, South East, North East cluster approach Charity Client 50 courses for 25 pax over 3 days PLUS 40 courses /25 pax Training Company 2 large events per year x 29K each plus ad hoc meetings Publishing Association - Bidding for 2 year contract for approx. 110K annual event.

24 Since July the following venues have sent some great referrals. Moor Hall have sent 8 referrals to a value of 183k & confirmed 27.2k Ashorne Hill have sent 3 referrals to a value of 30.7k Missenden Abbey have sent 2 referrals to the value of 28k College Court sent 1 referral 8.4k Woodland Grange sent 1 referral 2k Keep them coming!!

25 Lots of proactive activity over the Past Few Months..

35 High Quality Hosted Buyer Appointments 109 additional qualified leads Positive corporate meetings with

26 Great agency awareness of CCE Venues & good quality enquiries If you're having problems viewing this message, please click here. 35 High Quality Hosted Buyer Appointments 109 additional qualified leads Positive corporate meetings with BP, Astellas, Vodafone, Specsavers, NAHT, Prudential Watch this space for 2016!! Ellen it was great to meet you! Thank you for taking the time to visit our stand at The Meetings Show last week

60k enquiry for Christmas event London/south for 600

27 155 Leads from the stand from 2 days Shared stand with Moor Hall, Missenden Abbey & Kent's Hill Park 60k enquiry for Christmas event London/south for 600 pax March 2017 annual conference in Central London, worth 7k

28 Building Awareness with Conference Agency Market & Agreed list of Target Agencies Quarterly Agency Activity via e-shots/ telesales Regional Familiarisation Visit 3 South Venues Moor Hall, Missenden Abbey & Henley Conferences CCE Joint Activity presentation days, meetings with key agencies, telesales activity

30 Zibrant Independent Supplier Roadshow CCE negotiated 50% discount for the members to attend roadshow Missenden Abbey College Court Ashorne Hill EEF Venues Wyboston Lakes Wellcome Genome Burleigh Court Moor Hall & Eynsham Hall visits in future

31 ANY QUESTIONS

32 Abhinay Muthoo Chair of Economics University of Warwick

33 How to Make Beds and Influence People The Principles of Economics Professor Abhinay Muthoo, Head of Department Department of Economics University of Warwick

34 Supply and Demand

35 The Principles of Economics

36 Global Growth Trends

37 Global considerations

38 and closer to home

39 Informing key decisions

40 Economists do people too.

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