Exchange and sales places / Office hours

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3 Information on Use Eligibility The pass is provided only to a foreign travelerwho has a passport issued by a government other than that of Japan, and has the "Short-term Stay" stamp affixed onto their passport during immigration inspection in Japan, and is presented at the time of exchange or purchase. *When using automatic gates at the airport, please ask the attendants to have a stamp or seal affixed onto your passport. Pass validity period - Passes will be valid for five continuous days from the date of the beginning of use indicated on the day of the exchangeor purchase. Mt. Fuji-Shizuoka Area Tourist Pass Mini is valid for three continuous days. - You will not be able to change the date on which use begins once it is indicated on the pass. Customers purchasing outside of Japan Exchange period - Please exchange your MCO (exchange ticket) within three months of its issuance (including the date of issuance) andwithin the availability period. *Please note that the Alpine-Takayama-Matsumoto Area Tourist Pass has an expiry date. Exchange offices - See the back. *If you exchange your MCO outside the area in which your pass can be used, you will have to pay the fare for the trip to the area in which your pass will be valid separately. Exchange procedures - Exchange your MCO for the pass after you have entered Japan. You will not be able to board JR lines with your MCO. - With regard to the exchange, note that: (1) the MCO must be exchanged by the person whose name is on it; (2)you must bring the MCO and your passport; (3) you must fill in the exchange application form established by the exchange office; and (4) you can specify a date of your choice within one month of the pass's date of issuance (including the date of issuance) to begin use. Points to note during use - Any transportation provider may change its holidays and operating hours without notice. In some transport facilities, the number of operations may be small. Please see the website of each transport provider for more information. - To customers using Takayama-Hokuriku Area Tourist Pass You will need to make an advanced reservation for some buses between Takayama, Shirakawa-go and Kanazawa (Shirakawa-go/Kanazawa Line). Book by yourself or through the store where you purchased your MCO. Inquire at the following bus reservation centers to make or change reservations and for information (languages spoken: Japanese and English, open between JST 9:00-18:00). Nohibus reservation center: or Hokutetsu Bus Ticket Office: See website for service hours, etc. - To customers using Alpine-Takayama-Matsumoto Area Tourist Pass When you use any transportation services operating in the route between Tateyama and Kurobeko, you must present the pass at Tateyama station s or Kurobeko station s ticket gate window, and receive a "boarding numbered ticket" for the route.a Web Ticket Reservation for the Tateyama Cable Car leaving Tateyama station is not available with this pass. (You can ride the Tateyama Cable Car without reservation.) - To customers using Mt. Fuji-Shizuoka Area Tourist Pass Mini - Ferry As operations may be suspended owing to severe weather and any necessary refits, please see the website to check embarkation dates. When you use the Shimizu Port Cruise, you can get on and off the ferry at Hinode Terminal, but not at Miho Sanbashi. Please be sure to stop at the help desk before boarding. - Bus Please show your pass to the driver when getting off. - Prohibition to make changes You will not be able to change the information stated on the MCO, or that indicated on the pass after the exchange. - Refunds of MCOs or passes MCOs yet to be exchanged for passes can be refunded at the store of purchase for a year after issuance. *We recommend that you exchange your MCO immediately preceding use so that your MCO can be refunded in case of any changes. *Note that you may be separately charged a commission for refunds. Passes may not be extended or refunded due to the suspension of train services, delays or other reasons. Likewise, additional costs for transportation, accommodation, etc. due to schedule changes will not be refunded. To customers using Alpine-Takayama-Matsumoto Area Tourist Pass Please be aware, that if you cancel your trip in the event of a service cancellation of any transportation operating within the Alpine Route, you are asked to come to any designated JR Central's pass exchange locations to have your money refunded. As long as you travel along the route covered by this pass, you do not have to pay any fares and charges on the way. Refunds will not be issued if you continue your trip. If you have already used any transportation services operating within the Alpine Route, refunds will not be issued for any reason. Re-issuance is not possible MCOs and passes may not be reissued if lost, stolen or soiled. Conditions for MCO and pass use Conditions for use are based on the regulations of JR Central, JR West and their affiliated companies, as well as on the laws of Japan. The Japanese version of the conditions of use will take precedence if any doubts arise on versions in languages other than Japanese. The MCO's validity in the period before it is exchanged will depend on the regulations of the company issuing the MCO. For more information: or JR CENTRAL( WEST( If you use reserved seating, please be sure to receive a free reserved seating ticket at the ticket centers etc. at the main station of JR Central, JR West on the designated routes before boarding a train. This information is current as of March 2018, and is subject to change without notice. Please note that we will not provide refunds or other forms of compensation in conjunction with changes. See our website for up-to-date information.

4 Exchange and sales places / Office hours Sales in Japan starts from Apr. 1, 2018 Station name Exchange and sales places Office hours Takayama-Hokuriku Alpine-Takayama-Matsumoto Ise-Kumano-Wakayama Mt. Fuji-Shizuoka Mini Weekdays Weekend and holidays Exchange Sales in Japan Exchange Sales in Japan Exchange Sales in Japan Exchange Sales in Japan (Yaesu Central) 7: 30-20: 30 Tokyo (Yaesu North) 9: 00-19: 00 10: 00-18: 00 Shinagawa 9: 00-19: 00 11: 00-19: 00 11: 00-18: 00 Shin-Yokohama 11: 00-19: 00 10: 00-18: 00 6: 30-21: 30 Atami If exchanging your MCO or purchasing a pass at Atami station please first obtain permission to pass through the station to go to the JR Central ticket office inside the station. Mishima (South) Mon to Sat 10: 00 18: 00 Gotemba 8: 00-18: 00 Shin-Fuji 6: 30-21: 30 Mon to Sat 10: 00 18: 00 Shizuoka 10: 00-19: 00 10: 00-18: 00 Kakegawa (South) 6: 00-20: 00 Mon to Sat 10: 00 18: 00 Hamamatsu 10: 30-19: 00 10: 00-18: 00 Toyohashi (East) 6: 20-21: 00 10: 00-19: 00 10: 00-18: 00 6: 00-10: 0019: 00-23: 00 Nagoya JR Information Center (Nagoya Branch) 10: 00-19: 00 9: 00-19: 30 (Nagoya Station Hirokoji Exit Branch) 10: 00-19: 00 10: 00-17: 30 Takayama 10: 00-18: 30 Komatsu 5: 00-23: 00 Kanazawa 4: 40-23: 30 Toyama 5: 40-23: 30 (Hachijyo) 8: 30-23: 00 Kyoto (Kyoto Branch 1st Floor) (Kyoto Branch 2nd Floor) 8: 30-19: 00 11: 30-19: 00 11: 30-18: 00 (Central) Shin-Osaka (East) 9: 00-18: 00 5: 30-23: 30 JR WEST Travel Corner 9: 00-20: 00 Osaka (Central 12, 13) Travel Service Center OSAKA 8: 00-20: 00 Regular holiday 12/31-1/2 Kansai-airport Chubu Centrair Airport Central Japan Travel Center 9: 00-20: Opening hours from Mar Start handling from Apr. 1

5 For travel agents: SAMPLE Please be aware of the following differences with Japan Rail Pass when issuing MCOs of Mt. Fuji-Shizuoka Area Tourist Pass Mini. Fill in the MCO with block letters in English. If JAPAN RAIL PASS is pre-printed, erase it. Write down either MT. FUJI-SHIZUOKA AREA TOURIST PASS MINI OR FUJI PASS Write down date of issue. ISSUED BY 発行者 NAME OF JAPANESE TRAVEL AGENT NAME OF PASSENGER 氏名 NOT TRANFERABLE 譲渡禁止 DATE OF ISSUE 発行月日 Passenger s passport name TYPE OF SERRVICIE FOR WHICH ISSUED パスの種類 ORDINARY DAYS JAPAN RAIL PASS GREEN DAYS AMOUNT IN LETTERS 日本円発行額 EXCHANGE OF ORDER (Not Good for Passage) AGENT COUPON ( 発行箇所控片 ) 3 CURRENCY AMOUNT IN FIGURES Validation Stamp No VALUE FOR EXCHANGE TO RESERVATION DATA 予約事項 REMARKS 備考 EQUIVALENT AMOUNT PAID IN FIGURES JAPAN RAILWAYS GROUP VALID ONLY WHEN ADMITTED INTO JAPAN FOR TRANSIT OR AS TOURIST MUST BE EXCHANGED FOR PASS WITHIN 3 MONTHS OF THE ISSUE DATE. If JAPAN RAILWAYS GROUP is pre-printed, erase it. Write down CENTRAL JAPAN RAILWAY COMPANY 現地通貨換算額 IN JYE JAPAN If GREEN is pre-printed, erase it. If DAYS is pre-printed, write down 3 before it. PLACE OF ISSUE 発行箇所 THIS ORDER IS NOT CALID AND WILL NOT BE HONORED UNLESS PURCHASED FROM ** OR ITS AUTHORIZED AGENTS. DATE OF EXCHANGE 交換率 Write down the amount in letters and figures according to type of pass : ENDORSEMENTS FOUR THOUSAND FIVE HUNDRED, 4,500 (child: TWO THOUSAND TWO HUNDRED FIGHTY, 2,250) Do not correct letters and figures once it is written. If the written letters and figures are incorrect, please use new MCO.