TUI Hotels & Resorts READY FOR SUSTAINABLE GROWTH

Transcription

1 TUI Hotels & Resorts READY FOR SUSTAINABLE GROWTH

2 PREFACE THE HOTEL IS THE KEY DECISION FACTOR WHEN A CUSTOMER MAKES A BOOKING. TUI is the world s leading tourism group an integrated business that operates in all stages of the customer s holiday journey. We deliver the full customer experience, from inspiration and booking, through the travel journey, to the experience in the destination. Thanks to direct access to our customers, investments in hotels and modern cruise ships are made more predictable and ensure improved occupancy rates and capacity utilisation early on. This ensures that the TUI GROUP can grow faster and develop more exclusive holiday offerings for its customers. TUI Hotels & Resorts comprises over 327 hotels with more than 235,000 beds in 30 destinations, operating under an ownership, lease, management or franchise model. We differentiate with our own brands ROBINSON, TUI MAGIC LIFE and TUI BLUE, as well as with our successful joint venture brands, such as RIU. In addition, the group comprises more than 50 concept hotels operated by third parties under the TUI concepts TUI SENSATORI, TUI SENSIMAR and TUI FAMILY LIFE. With our individual hotel brands and a variety of concepts, we allow our guests to find an offering that meets their needs and wishes. TUI branded hotels show high customer satisfaction and revenue per customer, signalling the attractiveness to our customers. TUI Hotels & Resorts makes a significant contribution to the consolidated earnings of the TUI GROUP. With our leading leisure hotel brands we are striving for significant growth in hotel properties, which is based on three major reasons to believe: For our customers, the hotel is the key decision factor when a customer makes a booking and it is key to customer loyalty For our industry, the leisure hotel segment is a stable and profitable business, with above-average growth prospects Therefore, expansion of our hotels and cruise ship business is one of the key strategic pillars of our growth strategy This brochure is intended to provide insight into our hotel growth strategy, our different brands and their search profiles for new hotel properties and strong partnerships. Let us inspire you as to how the TUI GROUP can be your preferred partner for future hotel opportunities! Thomas Pietzka Managing Director TUI Hotels & Resorts Erik Friemuth Managing Director TUI Hotels & Resorts 2 3

3 TUI HOTELS & RESORTS WITHIN THE TUI GROUP Part of a fully integrated tourism group Stronger together TUI Hotels & Resorts as part of a fully integrated tourism group 6 Success in figures 7 TUI Hotels & Resorts experts in professional hotel management 8 An answer to all wishes 9 Our strong portfolio of global brands and partners 10

4 STRONGER TOGETHER TUI HOTELS & RESORTS AS PART OF A FULLY INTEGRATED TOURISM GROUP SUCCESS IN FIGURES TUI GROUP who we are TUI is the world s leading tourism group an integrated business that operates in all stages of the customer s holiday journey. We deliver the full customer experience, from inspiration and booking, through the travel journey, to the experience in the destination. We fulfil this through our own hotel and cruise brands, thirdparty committed and non-committed accommodation as well as destination services, such as transfers and excursions. Hence, we set ourselves apart from component-only players as we are able to enhance the customer experience throughout the holiday. STRATEGY where we are heading In the next years, we plan to expand our portfolio with exclusive new hotel projects that are to be developed and operated in prime locations as well as new cruise ships. Through these strategic investments, TUI will shape the future world of travel and tomorrow s travel trends. This content-focused growth strategy will still be governed by the underlying principles: cash flow orientation and rigorous cost discipline. TUI Hotels & Resorts where we want to grow TUI Hotels & Resorts leading leisure brand portfolio includes over 327 hotels with more than 235,000 beds in 30 destinations. TUI GROUP also comprises 53 concept hotels operated by third parties under the concepts TUI SENSATORI, TUI SENSIMAR and TUI FAMILY LIFE. The facilities run by our brands are located in top-class settings mainly in leisure holiday destinations offering a variety of hotel formats with high standards of business performance, service quality and environmental management. The Group s hotel portfolio includes such well-known brands as RIU, ROBINSON, TUI BLUE and TUI MAGIC LIFE. Our integrated model allows us to leverage the distribution power of our source markets and to optimise customer volumes for our own assets. At the same time, offering differentiated and controlled products, we drive demand in our source markets and create entry barriers. Thus, we maximise yields while minimising risk with our integrated approach. TUI Hotels & Resorts provides access to a broad customer platform served by TUI s strong tour operators. This unique network of business divisions along the entire tourism value chain allows TUI Hotels & Resorts and its hotel partners to achieve above-average occupancy levels, room rates and significantly better customer satisfaction. 67,000 More than 20 million customers 18.5 billion euros turnover More than 150 More than 380 hotels* planes 1,600 travel agencies Europe-wide 16 cruise ships *327 hotels plus 53 concept hotels operated by third parties under the concepts TUI SENSATORI, TUI SENSIMAR and TUI FAMILY LIFE 6 TUI HOTELS & RESORTS WITHIN THE TUI GROUP 7

5 TUI HOTELS & RESORTS EXPERTS IN PROFESSIONAL HOTEL MANAGEMENT AN ANSWER TO ALL WISHES TUI Hotels & Resorts has long-standing experience in holistic hotel management that is enriched by the expertise of longterm and trustworthy partnerships with companies all over the world. Our scope of competence comprises all major pillars of professional hotel management from strategic development, to optimised financing and controlling tools, expertise in technology, architecture and sustainability, effective marketing & sales activities as well as high-quality operational skills. BY BECOMING A PART OF IT, YOU CAN BENEFIT FROM VARIOUS ADVANTAGES: Join the world s number one tourism business With an annual turnover of 18.5 billion euros and an underlying EBITA of 1.1 billion euros in 2016/17, the TUI GROUP is the world s number one tourism business. As such, you can be assured of a trustworthy partner with solid creditworthiness. Access a customer base of more than 20 million customers globally Our integrated value chain enables us to provide our 20 million customers with an unmatched holiday experience in more than 100 destinations. Gain access to our integrated value chain With us you will receive access to a network of leading European and international tour operators, about 1,600 travel agencies and leading online portals, six airlines with some 150 aircraft and countless destination management companies in all major holiday destinations. Become part of a leading leisure hotel brand portfolio Our hotel portfolio includes over 327 hotels with more than 235,000 beds in 30 destinations as well as 53 concept hotels operated by third parties. With our strong and diverse portfolio of leisure hotel brands, you will find the ideal product concept design for your property and customers. Innovate your product design With increasing digitalisation and ongoing changes in customer needs and desires, it is vital for our hotels to innovate their products and services. With our broad customer and trend insights as well as our global experts in food & beverages, entertainment and sports, we help you to design products that can keep pace with constantly changing customer demands. Boost your sales, distribution and revenue management TUI GROUP s integrated network is our competitive advantage. Access the unique sales platforms that TUI s leading European tour operators, travel agencies and online portals offer to you. Furthermore, TUI Hotels & Resorts professional sales management provides you with various vehicles to help you understand your business environment and optimise revenues, occupancy levels and, ultimately, profits. Optimise your operations for higher customer satisfaction & loyalty TUI Hotels & Resorts supports you to optimise your services on the basis of regular in-house customer surveys and tailor-made training activities. Our experience in this area has made us an award-winning leader at our leisure hotel destinations. Implement cutting-edge technology and processes Our hotels benefit from technology solutions that help to efficiently design hotel operations and processes. Our stateof-the-art, cloud-based PMS & software solutions provide greater transparency, simplify front desk processes and manage billing and payments. Our dedicated team is involved in the constant evolution of best practice thinking and the implementation of performance improvement plans. Join the pioneers of environmental sustainability Innovative environmental management is a crucial component of our quality strategy. Our hotel companies appoint their own environmental officers and receive comprehensive consulting and support from our Group sustainability team. Over half of TUI hotels and our concept partner hotels currently have a sustainability certification that is recognised by the Global Sustainable Tourism Council (GSTC) and we are constantly working on increasing that number. Build on trustworthy partnerships Working collaboratively with our trusted partners is what has made the TUI GROUP a true success story. Long-term and trustworthy partnerships that go back as far as the 1970s, such as the one TUI has with the RIU Family, are the recipe for mutual success in the tourism industry. TUI covers the whole holiday value chain. TUI Hotels & Resorts is the expert for the hotel the core holiday element for the customer. INSPIRATION & ADVICE BOOKING PREPARATION GETTING THERE GETTING HOME AFTER THE HOLIDAY HOTEL WELCOME PRIVACY FOOD & BEVERAGES SPA & RELAXATION SPORTS & OUTDOOR ENTERTAINMENT & EDUCATION 8 TUI HOTELS & RESORTS WITHIN THE TUI GROUP 9

6 OUR STRONG PORTFOLIO OF GLOBAL BRANDS AND PARTNERS TUI Hotels & Resorts broad international footprint includes more than 380 hotels in more than 30 destinations. Ireland Germany USA Portugal Austria Switzerland Italy Croatia Montenegro Albania Spain Balearics Greece Bulgaria Turkey Morocco Tunisia Cyprus Mexico Bahamas Cuba Canary Islands Egypt United Arab Emirates Portfolio of TUI Hotels & Resorts Jamaica Dominican Republic St. Martin Cape Verde Islands Thailand Vietnam Philippines Regions with projected growth Costa Rica Aruba Panama Sri Lanka Maldives Malaysia FINANCING STRUCTURE FY 2017 Kenya Indonesia 3 (3) Franchise Tanzania Seychelles (44) 45 Management 13 (15) Lease 39 (38) Ownership Mauritius Previous year in brackets. 10 TUI HOTELS & RESORTS WITHIN THE TUI GROUP 11

7 READY FOR GROWTH From the Caribbean to South East Asia Ready for growth strong expansion plans with our core hotel brands 14 TUI s leading leisure hotel brands at a glance 16 Scouting profiles TUI BLUE 19 TUI MAGIC LIFE 20 ROBINSON 21 RIU 22 TUI SENSATORI 23 TUI SENSIMAR 24 TUI FAMILY LIFE 25

8 READY FOR GROWTH STRONG EXPANSION PLANS WITH OUR CORE HOTEL BRANDS TUI s leading leisure hotel brands The systematic expansion of TUI s profitable hotel business is a crucial cornerstone of the growth initiative foreseen by the Group-wide onetui strategy programme. The heart of the TUI Hotels & Resorts expansion focuses on our seven leading leisure hotel brands in the quality and premium hotel segment. With our unique and sustainable hotel portfolio, we aim to grow by a total of 1.9 million guests over the next five years. Most of this growth will be driven by our seven core hotel brands, which include our well-established club brands ROBINSON and TUI MAGIC LIFE, the new premium hotel brand TUI BLUE and the leading quality hotel brand RIU. In addition, we are expanding our hotel portfolio with our leisure hotel concept brands TUI SENSATORI, TUI SENSIMAR and TUI FAMILY LIFE, which are the flagship products of our international TUI GROUP tour operators. For our portfolio expansion we are looking for around 60 new hotel properties in the coming years. These may include acquisitions and conversions, complete new-build leases or management contracts. In addition, we are considering franchise contracts with long-term and trustworthy partners. Quality Premium Club Hotel Hotel Hotel brands Hotel concepts 14 READY FOR GROWTH 15

9 TUI S LEADING LEISURE HOTEL BRANDS AT A GLANCE Brand Description USPs Target group Type Hotel Category Premium Positioning Experience Slogan Explore the more Premium hotels in first-class locations with high-class F&B with regional influences, modern technology features, a professional BLUEf!t programme and BLUE Guides as the experts for individual local experiences cater to all the needs of the modern lifestyle traveller. Modern technology: Design your individual holiday, use the BLUE App with several booking functionalities, connect your own device with room technology Authenticity: Local, authentic excursions and high-quality, regionally influenced cuisine BLUEf!t: A holistic approach to body, mind, nutrition and training Quality-oriented modern guests with an interest in lifestyle and culture. Families, couples and singles from the open-minded to the modern mainstream market Type Club Category Quality Positioning Action & Activity Slogan Where magic happens Ultimate all-inclusive holiday in top-located beachside 4-star clubs with 99% of the offered services included. TUI MAGIC LIFE offers a wide choice of entertainment programme & sports activities. Most comprehensive all-inclusive Standardised highlights for each club Richest variety of entertainment and sports Relaxed club atmosphere Dreamer, sporty funster type Type Club Category Premium Positioning Wellness & Sports Slogan A new experience every day Premium clubs in excellent locations at the beach or in the mountains. ROBINSON offers emotional entertainment and high-quality, exciting sports & wellness activities with professional trainers & branded equipment as part of the WellFit concept. Gourmet dining is prominent, from huge international buffets to gourmet a la carte restaurants. Inspiring cuisine Top-quality range of sports (certified fitness trainers, latest trend sports) Professional, affectionate childcare for children aged 2 and up Entertainment and inspiration Golf High standards of natural sustainability Discerning, well-educated adults who appreciate fun, quality and relationships Type Hotel Category Quality Positioning Quality & Service Slogan Service from the heart Over to 5-star hotels at the best beach destinations in the world, offering holidays from family all-inclusive fun to romance and luxury. RIU is famous for its distinctive and its excellent gastronomy. Prime locations worldwide Excellent service with a personal touch Modern and comfortable rooms High quality standards Families, couples and premium guests Type Hotel Category Premium Positioning Service & Balance Slogan Fuel your senses Modern luxury holidays designed to fuel the senses. In TUI SENSATORI resorts, customers can unwind in 5-star surroundings. Gourmet dining, state-of-the-art bedrooms and first-class pool scenes come as standard. 5-star service and quality Large choice of dining experiences Professional sports, well-being and evening entertainment Industry-leading childcare facilities, including sensory play World-class spas Couples, families and friends seeking a luxury experience. These individuals tend to be well educated, successful people interested in the arts / live music / theatre, food and technology Type Hotel Category Premium Positioning Couples Slogan Just the two of us Stylish 4- to 5-star hotels designed for adults with space and relaxation in mind. TUI SENSIMAR hotels are located at stunning locations with stunning views - most of them on the first row by the sea. Excellent but unobtrusive service & culinary experiences. Adults-only hotels in stunning locations Attentive, but unobtrusive, personal service Delightful dining experiences, including cooking lessons Low-key entertainment, creating the perfect atmosphere to reconnect Balanced sports & fitness programme Adults-only (couples and singles) aged 16/18 and up Type Hotel Category Quality Positioning Togetherness Slogan Family moments together TUI FAMILY LIFE holidays promise the ultimate environment for a family holiday to remember. Accommodation with contemporary design, big pool areas, children s clubs & hang-out areas for teens. Big pool area with children s pool and sun shaded baby pool Children s clubs for three different age-groups A hang-outarea for teens Baby lounge for parents and babies to relax Professional entertainment every night Holidays designed for all generations family holidays at their best 16 READY FOR GROWTH 17

10 GENERAL REQUIREMENT FOR OUR M7 BRANDS Slogan: EXPLORE THE MORE Forms of contract Location requirements Scouting Profile: What we are looking for Ownership Lease Management Franchise / Commercial Cooperation Top leisure destination Attractive beach frontline location (with enough space for water sports & outdoor activities) Good accessibility: High number of international flights (and at least daily flights from German airports), good local infrastructure for transfers (max. 90 minutes transfer time) Scenic and culturally interesting surroundings Product requirements Must-have criteria Attractive beach frontline location with enough space for water sports & outdoor activities Scenic and culturally interesting surrounding countryside Max. 90 min. airport transfer Spacious plots with at least 30,000 sqm Min. 2 restaurants & min. 2 bars Min. 2 pools rooms 3 5 Stars Scouting Profile: What we are looking for Preferred destinations Mediterranean area (especially Italy, Croatia, Spain and Portugal) Asian area (especially Thailand, Vietnam, Sri Lanka, Maldives and Mauritius) The Americas and Caribbean (especially Mexico and Dominican Republic) Space programme (for a standard TUI BLUE with 350 rooms) Area Net (sqm) Gross (sqm) Rooms (ø) Circulation Staff Accommodation Public Areas Management Gastronomy Entertainment Kids Area BoH Areas Sports Wellness, SPA Total READY FOR GROWTH 19

11 Slogan: WHERE MAGIC HAPPENS Slogan: A NEW EXPERIENCE EVERY DAY Scouting Profile: What we are looking for Product requirements Must-have criteria Attractive beach frontline location with enough space for water sports & outdoor activities Fulltime international entertainment and event program all inclusive Max. 90 min. airport transfer Spacious plots with at least 30,000 sqm Min. 3 restaurants & min. 3 bars Min. 2 pools rooms Product requirements Must-have criteria Attractive beach frontline location with enough space for water sports & outdoor activities Full-time international entertainment and event programme all-inclusive Max. 90 min. airport transfer Spacious plots with at least 60,000 sqm Min. 3 restaurants & min. 2 bars Min. 2 pools rooms Scouting Profile: What we are looking for Preferred destinations Mediterranean area (especially Italy, Croatia, Spain and Portugal) Asian area (especially Thailand) The Americas and Caribbean (especially Mexico and Dominican Republic) Preferred destinations Mediterranean area (especially Italy, Croatia, Spain and Portugal) Asian area (especially Thailand, Vietnam, Sri Lanka, Maldives and Mauritius) The Americas and Caribbean (especially Mexico and Dominican Republic) Space programme (for a standard TUI MAGIC LIFE with 400 rooms) Space programme (for a standard ROBINSON with 300 rooms) Area Net (sqm) Gross (sqm) Area Net (sqm) Gross (sqm) Rooms (ø) Rooms (ø) Circulation Circulation Staff Accommodation Staff Accommodation Public Areas Public Areas Management Management Gastronomy Gastronomy Entertainment Entertainment Kids Area Kids Area BoH Areas BoH Areas Sports Sports Wellness, SPA Wellness, SPA Total Total READY FOR GROWTH 21

12 Slogan: SERVICE FROM THE HEART Slogan: FUEL YOUR SENSES Scouting Profile: What we are looking for Scouting Profile: What we are looking for Product requirements Product requirements Must-have criteria Beach hotels (first row) City hotels (city centre location) Modern, regional or traditional Design 4 5 star hotel Preferred destinations Mediterranean area (especially Portugal and Spain) Asian area (especially Thailand and Vietnam) The Americas and Caribbean (especially Mexico and all islands) City hotel: all major cities Space programme for a standard RIU Plot size at least 10,000 sqm Hotel complex with min. 100 rooms At least 20 sqm for a standard double room Min. 2 restaurants and 2 bars Min. 2 pools Must-have criteria Prime location with stunning views Seafront setting and beach Luxurious design with zoned layout with dedicated areas for couples and families, avoiding single blocks or tower blocks Max. 90 min. airport transfer 5 star hotel Preferred destinations Mediterranean area (especially Balearic Islands and Canary Islands) African area (especially Egypt) The Americas and Caribbean (especially Mexico and Jamaica) Space programme for a standard TUI SENSATORI Plot size at least 50,000 sqm Hotel complex with min. 200 rooms Type 1: 35 sqm (standard room, sleeps up to 3) Type 2: 40 sqm (standard room, sleeps up to 4) Type 3: 45 sqm (family room) Type 4: 50 sqm (2 bed family room) Type 5: 45 sqm (suite) Min. 4 restaurants and 4 bars Main pool, adults-only pool, activity pool, children s pool & baby pool 22 READY FOR GROWTH 23

13 Slogan: JUST THE TWO OF US Slogan: FAMILY MOMENTS TOGETHER Scouting Profile: What we are looking for Scouting Profile: What we are looking for Product requirements Product requirements Must-have criteria Attractive beach frontline location Small and quiet road in front allowed or stunning location with great view Modern, spacious hotels (avoiding tower blocks) 4 5 star hotel Preferred destinations Mediterranean area (especially Balearic Islands and Canary Islands) African area (especially Mauritius) The Americas and Caribbean (especially Mexico and Jamaica) Space programme - for a standard TUI SENSIMAR Hotel complex with max. 350 rooms Type 1: 30 sqm (double room for 4*) Type 2: 35 sqm (double room for 5*) Min. 2 restaurants and 2 bars Generous pool area Min. 1 wellness area with 1 sauna, treatment rooms, etc. If spa is available min. 600 sqm Must-have criteria Attractive beach frontline location or within 10 min. walk to beach If not beachfront must have a water park on-site Village style in a modern, spacious design, avoiding single blocks or tower blocks 4-star hotel Preferred destinations Mediterranean area (especially Balearic Islands and Canary Islands) African area (especially North Africa and Cape Verde) Asian area (especially Thailand) Space programme for a standard TUI FAMILY LIFEI Hotel complex with min. 200 rooms Type 1: 30 sqm (double room) Type 2: 40 sqm (4 bed family room) Type 3: 40 sqm (6 bed family room) Interconnecting rooms Swim-up rooms / private pool rooms (optional) Min. 2 restaurants and 3 bars Min. 1 main pool, 1 children s pool and 1 baby pool (shaded) 24 READY FOR GROWTH 25

14 JOIN TUI HOTELS & RESORTS Strong partnerships ahead

15 SUMMARY For our hotel expansion we are looking for long-term, stable partners with a solid financial basis, experience in the hotel business and good regional and national networks. Those could be hoteliers, landlords, fund managers, private persons, the state sector as well as project developers. In case of potential offers that could fit to our growth profile, we kindly ask you to provide our development team (development@tui.com) with some conclusive and detailed information. The fact sheet below provides some guidance on what our development team will require to conduct a solid analysis of your offer. Key requirements for development plots (greenfield development) Key requirements for hotel projects (brownfield development) Same information as for land properties, plus the details listed below: Location Construction costs Project plan Operating model Country, region, exact coordinates of property Regional information (e.g. surrounding cities, etc.) Distance & travel time to nearest airport (in km & min.) Plot description Per room (in EUR) Per sqm (in EUR) Cost information Building plan (incl. planned # of buildings, rooms, levels, facilities) Current construction status Time schedule Conceptual drawings, renderings Business plan Sale, joint venture, lease, management or franchise Financing E.g. bank financing options Total size (in sqm) Size of beachfront (in sqm) Sales price (or lease/joint venture conditions) Additional costs: e.g. due to long-term lease, mortgages, encumbrances Current infrastructure Water, electricity supply Road network Additional information Country/region-specific legal, tax aspects Development of country s inflation rate Key requirements for existing hotels Development options Appendix Location Financial information Available or missing permissions Possible # of buildings, rooms, levels Max. building height (in m) and area (in sqm) Building restrictions E.g. regarding environmental protection, historical sites, etc. Imagery of the plot Site plans Address Total plot size (in sqm) Building area of total plot size (in %) Plot description Name of hotel & website URL # of stars (local classification) # of rooms, size (in sqm) and types # of beds # of levels Available floor space (in sqm) Indoor and outdoor design Opening year Last renovation and need for renovation #, types and size (in sqm) of available hotel facilities P&L accounts & balance sheet of last three years (especially important if property is for sale) Current budget Current guest mix Latest trading information Current lease contract (if applicable) Key performance indicators: Average occupancy rate (in EUR) Average room rate (in EUR) Average bed rate (in EUR) # of opening days Information on seasonality Additional information Preferred operating model Sale, joint venture, lease, management or franchise (incl. preferred conditions) Hotel plot map Imagery Building permissions for potential hotel expansion 28 JOIN TUI HOTELS & RESORTS 29

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