OCTOBER DECEMBER FOURTH QUARTER 2014

Transcription

1 OCTOBER DECEMBER FOURTH QUARTER 2014

2 AGENDA ACCOMMODATION UPDATES Current Room Stock New Developments PRODUCT ENHANCEMENTS New Products & Business Updates Restaurant Updates Event Updates Coming Soon Business Closures DOT PROGRAMME UPDATES CEPTS PRIDE Education & Training Tourism Apprenticeship Training

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4 CURRENT ROOM STOCK Category GCM CYB LYB Total Condos Villas Hotels Total

5 NEW DEVELOPMENTS Developments Units Rooms Location Completion The Watercolors (None assigned for short term rental) 60 TBD West Bay Road, GCM October 2014 The Waterford Club Crystal Harbor, GCM TBD Residences at Beach Bay Bodden Town, GCM On Hold Islands Resort & Residences 67 TBD East End On Hold Resort at Ivory Point North Side, GCM On Hold Health City Hotel (Hotel will only available for patients and their accompaniments) TBD 200 East End, GCM 2015 Kimpton Hotel TBD 263 West Bay Road, GCM 2016 Hilton Grand Cayman (Old Hyatt) 208 West Bay Road, GCM 2017 The Londoner (Morritts) East End, GCM Completed

6 KIMPTON SEVEN MILE BEACH, GRAND CAYMAN Construction underway at the Kimpton Hotel Project. 263 hotel rooms and 56 residences 5 restaurants, conference space and full service space. Project is being developed by Dart Realty. Will be Kimpton s first Caribbean hotel.

7 MARRIOTT RESORT WEST BAY, GRAND CAYMAN

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9 28 BLACK ENERGY DRINK Caribbean Beverage Holdings LTD is the exclusive distributor for 28 Black in the North Caribbean, Florida, Italy, Switzerland and India. 28 Black is the energy drink of the new generation. Without taurine, without artificial colouring or preservatives but with the abounding energy and touch of fruit and valuable essential elements of the Brazilian acai berry. Tel: (345) Website:

10 345 STOUT BEER This is a Stout with a noticeable dark rich chocolate flavour. Created with the use of specialty, dark aromatic malts, that have been roasted and kilned longer until they acquire a dark chocolate colour. Brewed by: The Cayman Islands Brewery Ltd. Tel: (345) info@caybrew.com Website:

11 SEVEN FATHOMS RUM LAUNCHES NATIONAL PROMOTION WITH BAHAMA BREEZE Seven Fathoms Rum, The Cayman Islands only first locally distilled rum, is now available in the Bahama Breeze national restaurant chain in the US. Bahama Breeze is a national restaurant chain with 37 locations in over 15 states across the USA. About Bahama Breeze The first Bahama Breeze opened its doors in 1996 in Orlando, FL, and now operates 36 restaurants nationally. Bahama Breeze is owned by Darden Restaurants (NYSE: DRI), the nation s largest casual dining restaurant company. Facebook: Bahama Breeze Island Grill Tel: (345) walker@rum.ky Website:

12 SEVEN FATHOMS RUM LAUNCHES NATIONAL PROMOTION WITH BAHAMA BREEZE CONT Cayman Spirits Company s Seven Fathoms Rum will be featured during Bahama Breeze s annual celebration of rum and fun event called Rumtoberfest. Rumtoberfest is a month-long celebration of rum and fun at Bahama Breeze from September 22 November Tel: (345) walker@rum.ky Website:

13 CAYMAN IN A NUTSHELL TOUR OPERATOR Cayman in a Nutshell is a local company involved in the hospitality and tourism industry for 30+ years. Tours include; Cayman in a Nutshell (Visits to various attractions) Chill on the Beach with Lunch Cayman on the Half-shell (2 hour tour) Fishing Charters Go East Express Private Tours For Reservations Tel: (345) info@caymaninanutshell.com Website:

14 CYCLE CAYMAN S WEST BAY LOOP TOUR OPERATOR 3 Hour bicycle tours Open 7 days a week Start/Finish at the Cracked Conch waterfront restaurant Family friendly flat biking Difficulty level-easy All routes quiet/traffic free Fun history, nature and culture tour content Tel: (345) info@westbayloop.com Website:

15 ISLANDLUXE CONCIERGE SERVICES IslandLUXE Concierge Services Ltd. is your premier choice for complete vacation concierge services in the Cayman Islands, from vacation planning to event management and cruise excursions. Services Islands Tours and Water Sports Activities Accommodations Villa Provisioning Private Chef and Meal Deliveries Spa Services Transportation Services Overnight and Day Trips to the Sister Islands Wedding and Special Events Personal & Miscellaneous Services Cruise Passenger Packages Beach Adventure Island Culture Tour Tel: (345) Website:

16 SNOOKLING SEAFARER ADVENTURERS SNOOKLING does not require Diver Certification or bulky equipment, after a brief minute safety briefing you re ready to follow certified tour guides on an exciting underwater adventure. They go to one of the many dive sites where you can view and experience all that the beautiful waters of Grand Cayman have to offer. All tours are limited to 15 snooklers. Location DAILY: All tours depart Royal Palms Business Hours 8:00 AM RETURN 10:00 AM (2hr.) (Retail USD $97.00) 10:00 AM Return 11:00 AM (1hr.) (Cruise Ship Tour Retail USD $87.00) 11:00 AM Return 12:00 PM (1hr.) (Cruise Ship Tour Retail USD $87.00) 12:30 PM Return 2:30 PM (2hr.) (Retail USD $97.00) 2:30 PM Return 4:30 PM (2hr.) (Retail USD $97.00) 4:30 PM Return 6:30 PM (2hr.) (Retail USD $97.00) Evening Sunset Dive / Cruise See Website For Details Tel: (345) info@seafareradventures.com Website:

17 GLAMOUR ENTERPRISES CAYMAN BRAC Glamour Events is a full-service, event planning firm specializing in making your celebration all you want it to be. Their services include floral, photography, dining and catering, entertainment, travel and accommodation arrangement. Location 44 Gerrard Smith Avenue Business Hours Tuesday Thursday: 6:30pm 1:00pm Tel: (345) GlamourEnterprises345@yahoo.com Website:

18 CAYMAN CATBOAT CLUB WHITEHALL BAY, GEORGE TOWN (WATERFRONT) The Cayman Catboat Club is a non-profit Cayman Islands Cultural Preservation Organisation Tel: (345) caymancatboatclub@gmail.com Website:

19 GETFITR GYM & FITNESS CENTER GETFITR offers its members attention and a friendly atmosphere. They provide a service and not just a facility or gym membership. When available, staff can assist and educate members in the gym. They also offer introductory sessions at no additional cost to educate the member on how to utilize the equipment safely and effectively. This not only increases the members motivation, but also their confidence that they can achieve their goals and do it safely. Location Galleria Plaza, West Bay road Business Hours Monday Friday: 5:30 am 8:30 pm Saturday: 8 am 3pm Sunday: Closed Tel: (345) info@getfitr.org Website:

20 BALANCE PILATES, BARRE & FITNESS At Balance Cayman they believe that physical movement is truly the connection between mind, body and spirit. Balance Cayman (formerly Innovative Fitness) was originally founded in 2002 by Sue Merren. Having worked with dedicated clientele throughout various locations on Grand Cayman over the last several years, Sue had a vision of providing her clients with a home away from home setting for their one-on-one, duet, and small group sessions. March, 2014, Sue opened the doors to Balance Cayman ~ an intimate, professional boutique fitness studio that offers clients a serene, friendly, results-oriented environment. Location Caribbean Club Plaza, West Bay road Business Hours By Appointment Only Tel: (345) info@balancecayman.com Website:

21 SCHOOL OF HOSPITALITY Sectors Food & Beverage Lodging Spa & Wellness Recreation Attractions & Events Professional Services Regulatory STUDIES UNIVERSITY COLLEGE OF THE CAYMAN ISLANDS A new school offering studies in hospitality and tourism for Cayman Islands. An industry driven, internationally accredited program designed to meet the existing and future needs of the Cayman Islands tourism industry. A one year program that will produce students qualified and competent for: Entry level positions Further studies at an associate degree level Tel: (345) shs@ucci.edu.ky Website: Careers Cooks, Chefs, Servers, Supervisors Front and back of house Aesthetics, Yoga Watersport, Golf, Boating Sports Tourism, Historic Sites Consultants, Marketing and Sales Government and Education

22 OWEN ROBERTS INTERNATIONAL AIRPORT (ORIA) NEW CONSTRUCTION & UPGRADES DEPARTURE AREA One of the new upgrades that is proposed at ORIA is to construct a temporary 3,500 square foot glass-wall air-conditioned structure to facilitate addition waiting area for travelers. This upgrade is expected to be completed by December and will accommodate an additional 229 passengers. The building will have restroom facilities. Tel: (345) ciaa@caymanairports.com Website:

23 OWEN ROBERTS INTERNATIONAL AIRPORT (ORIA) NEW CONSTRUCTION & UPGRADES Cont.. IMMIGRATION ARRIVAL AREA A new corridor was added to the entryway of the immigration arrival area. Visitors are now protected from sun and rain while they wait to get inside the immigration area. Tel: (345) ciaa@caymanairports.com Website:

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25 GINOS PIZZERIA CARIBBEAN CLUB PLAZA, SEVEN MILE BEACH NEW LOCATION Specialty Pizza Appetizers & Snacks Kebabs & Subs Pasta, Salads & Soups Opening Hours Sunday Thursday: 11am -11pm Friday: 11am 3am Saturday: 11am 1am Tel: or Website:

26 GATSBY OCEAN RESTAURANT BAR & LOUNGE THE WHITE HOUSE, BODDEN TOWN ROAD Operating Hours Ocean Deck Bar, Beach & Pool Monday Saturday: 10am 6pm Sunday: 12pm 6pm Lunch Serving: 11am 3pm Tel: (345) or (345) Website:

27 SMOOTHIE KING FORT STREET, GEORGE TOWN (FLAGSHIP BUILDING) ADDITIONAL LOCATION Tel: (345) Website: Opening Hours Monday Friday: 7am 9pm Saturday Sunday: 9am 9pm

28 CAYMAN CREPERIE BAYSHORE MALL, GEORGE TOWN Opening Hours Monday Wednesday 8:00am - 7:00pm Thursday 8:00am 10:00pm Friday Saturday 8:00am 7:00pm Sunday 8:00am-5:00pm Tel: (345) info@caymancreperie.ky Website:

29 PEPPERS SMOKEHOUSE SEVEN MILE BEACH, WEST BAY ROAD Specialty Caribbean Cuisine. Authentic Jamaican Jerk Chicken, Jerk Pork and more. Opening Hours Monday Friday: 11am 1am Saturday Sunday: 11am -12pm Tel: (345) Website:

30 OVERTIME SPORTS BAR & LOUNGE THE STRAND, WEST BAY ROAD Specialty Breakfast Brunch Burgers Caribbean Seafood Steakhouse Opening Hours Open 24 Hours Tel: (345) Website:

31 OSETRA BAY RESTAURANT MORGAN S HARBOUR, WEST BAY NOW SERVING SUNDAY LUNCH Dining Monday Saturday: 6pm 10:30pm Sunday: 12pm 2:30pm Bar and Lounges Monday Friday: 6pm 1:00am Saturday: 6pm 12:00am Sunday: 12pm-2:30pm Tel: (345) or (345) reservations@osetrabay.com Website:

32 TASTER S CHOICE CAFÉ & JUICE CORNER DORCY DRIVE, GEORGE TOWN Specialty Caribbean Cuisine Opening Hours Monday Saturday: 9am 5:30pm Tel: (345) or (345)

33 LIBERTY S RESTAURANT REVERAND BLACKMAN ROAD, WEST BAY NOW SERVING CHINESE FOOD & JERK CORNER Specialty Caribbean Cuisine Opening Hours Monday - Sunday Lunch: 12:00pm 3:00 pm Dinner: 6pm 10:00pm Jerk Corner: Friday & Saturday: 3pm 12am Tel: (345) Website:

34 BEEFERS CARIBBEAN LOUNGE SOUTH CHURCH STREET, GEORGE TOWN Specialty Caribbean Cuisine Opening Hours Monday Thursday: 9am 5pm Friday - Saturday: 9am 11pm Tel: (345) Beeferscaribbeanlounge@gmail.com Website:

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36 ELEMENTS ULTRA LOUNGE THE STRAND, WEST BAY ROAD NO LONGER IN OPERATION CLOSED FOR BUSINESS

37 BEACHES SPORTS BAR GRAND HABOUR, RED BAY NO LONGER IN OPERATION CLOSED FOR BUSINESS

38 ROUGE LOUNGE GRAND HABOUR, GEORGE TOWN NO LONGER IN OPERATION CLOSED FOR BUSINESS

39 JAMAICA BLUE MOUNTAIN CAFE GRAND HABOUR, RED BAY NO LONGER IN OPERATION CLOSED FOR BUSINESS

40 RED SNAPPER SEAFOOD RESTAURANT GRAND HABOUR, GEORGE TOWN NO LONGER IN OPERATION CLOSED FOR BUSINESS

41 ALEXANDER HOTEL CAYMAN BRAC NO LONGER IN OPERATION CLOSED FOR BUSINESS

42 THE EATERY MARKET & CAFÉ MARY STREET, GEORGE TOWN NO LONGER IN OPERATION CLOSED FOR BUSINESS

43 CAYMAN TAFFY COMPANY WEST SHORE PLAZA, WEST BAY NO LONGER IN OPERATION CLOSED FOR BUSINESS

44 THE KITEHOUSE COMPASS POINT, EAST END NO LONGER IN OPERATION CLOSED FOR BUSINESS

45 WINE DOWN WITH PIZZAZZ GOVERNOR SQUARE, WEST BAY LOCATION NO LONGER IN OPERATION CLOSED FOR BUSINESS

46 MR. BURGER AIRPORT ROAD, GEORGE TOWN CLOSED UNTIL FURTHER NOTICE

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48 YOUNG IMAGE MAKERS (YIM) WORKSHOPS EVERY SATURDAY IN OCTOBER YIM Returns in 2015 CNCF, in partnership with CayFilm, will be offering youth a series of exciting filmmaking workshops during October, every Saturday. Students in the Cayman Islands between years of age can sign up FREE. All workshops will be held at Mind's Eye (Miss Lassie's House) in South Sound and will be taught by local and international film professionals. Tel: (345) cayfest@candw.ky Website:

49 RESTAURANT MONTH OCTOBER Enjoy dining at some of Cayman's best restaurants at value-for-money fixed prices during Cayman's Restaurant Month 2014 from 1-31 October. Organised by CITA and proudly sponsored by Good Taste, participating restaurants have created delicious 2-course lunches and 3-course dinners available starting at just CI$15 for lunch and CI$29 for dinner. It only happens once a year, so make the most of Restaurant Month Cayman 2014 and sample Cayman's finest cuisine for a low, fixed price at one of the participating restaurants. Tel: (345) info@cita.ky Website:

50 LEAD AND TETHER OCTOBER 2014 MARCH 2015 An after school agricultural club. Managed & operated by the Department of Agriculture Promotion of the Agriculture sector among Cayman s youth Student exposure to various course topics within the animal and veterinary Sciences Open to high school students in Grand Cayman aged years How can you help? Farmers Farmers can loan weaned calves and goat kids for halter breaking and exhibition at the 2015 Agricultural show. Volunteers 3:30 5:30pm twice a month (2 nd & 4 th Wednesdays) Ability to encourage and work with our youth Previous animal handling experience is preferable Must be 18 years and older First aid experience and older (a plus) Tel: (345) or (345) tiffany.scott@gov.ky or samantha.dorman@gov.ky

51 FOLK SINGERS IN CONCERT OCTOBER 24 & The Cayman Islands Folk Singers, a company of amateur singers and musicians dedicated primarily to preserving, celebrating and propagating the musical traditions of the Cayman Islands. The company exists to bring to the people of the Cayman Islands folk music works of the highest possible artistic and technical standards and production values and works that are reflective of the Caymanian image and appreciative of our place in the Caribbean region and the wider world. Tel: (345) cifolksingers@gmail.com Website:

52 PIRATES WEEK FESTIVAL NOVEMBER Pirates Week 2014 will be another eleven fun-filled days with music, street dances, competitions, games, wonderful local food and drink, kids day, glittering parade, sports events for everyone, Heritage days, pirate invasion and fireworks galore! There is just too much going on for you to miss out on. For more information about schedule of events please contact the Pirates Week Office. Tel: (345) pirates@candw.ky Website:

53 INTERNATIONAL SCUBA DIVING HALL OF FAME OCTOBER The International Scuba Diving Hall of Fame is dedicated to the pioneers of diving, celebrating their contributions in the fields of dive travel, entertainment, art, equipment design & development, education, exploration and adventure. Tel: (345) Website:

54 MIND S EYE TOUR OCTOBER 11 & The Cayman National Cultural Foundation offers guided tours to Mind s Eye The Visionary World of Miss Lassie. Visitors are able to explore the wattle and daub house where the cultural treasure lived and view her paintings that cover the walls and ceilings. Student tours for ages are also available. Guided tours are free and by appointment only. Tours can accommodate up to eight people. Hours of Operation 10am 11am Location 4 South Sound Road (at the intersection of Walkers Road and South Sound Road) Tel: (345) admincncf@candw.ky Website:

55 THE 6 TH TRAVELLING CARIBBEAN FILM SHOWCASE OCTOBER The Travelling Caribbean Film Showcase (TCFS) is an annual film festival representing filmmakers from the Caribbean, Latin America, Africa and its diasporas. The Cayman National Cultural Foundation (CNCF) is proud to be the Organising Committee for the Cayman Islands. On October 29th, TCFS will be making its way to our sister organization, the National Museum. A selection from the 6th TCFS, RISE UP, will be screened in the Museum courtyard at 6:30 pm. This poetic documentary film is directed by award-winning Argentinian cinematographer Luciano Blotta. Tel: (345) admincncf@candw.ky Website:

56 NATIONAL CATBOAT CHAMPIONSHIP NOVEMBER The Camana Bay National Catboat Championship, held on Remembrance Day, is the culmination of a series of races held throughout the year. It s one of the most exciting races of the year. It s a great event for competitors as well as spectators who will be able to enjoy local food and music on the beach. Catboats were introduced in Cayman in the early 1900s and are an integral part of the maritime history of the Cayman Islands. The handcrafted wooden boats were vital to survival in the early days of Cayman before modern transportation arrived. These venerable vessels were used for turtling and fishing as well as a means of transportation. In their heyday, they were a common sight in the George Town Harbour and were used to unload cargo from ships and to distribute supplies and packages to the districts. As times progressed, however, their numbers dwindled. Tel: (345) marketcncf@candw.ky Website: Time: 10:00 am Location: Kaibo Public Beach

57 GIMISTORY THE CAYMAN ISLANDS INTERNATIONAL STORYTELLING FESTIVAL NOVEMBER 28 DECEMBER The Cayman Islands International Storytelling Festival, better known as GIMISTORY, has been bringing together storytellers from Cayman, the Caribbean, North America and beyond to entertain old and young alike. The Festival is acclaimed by those who have attended storytelling festivals in North America and the UK as being among the best anywhere. The Festival takes place in parks, beaches, and even a private backyard, all of which evoke an atmosphere of the days of yore when storytelling was our only entertainment. Admission is FREE! All shows begin at 7:00 pm Tel: (345) marketcncf@candw.ky Website:

58 CAYMAN 27 S PARADE OF LIGHTS DECEMBER Join an evening of celebration as beautifully lit up boats sail into the harbour in Camana Bay. Enjoy food, drink and a fireworks display. Event time 6pm 8pm Location Camana Bay Tel: (345) news@cayman27.ky Website:

59 INTERTRUST MARATHON DECEMBER The Intertrust Cayman Islands Marathon, Half-Marathon and 4-Person Relay all begin at 5am on Sunday, 7 December The Kids Fun Run begins at 10:30am. The Marathon course is a looped one. Walkers are welcome to walk the half marathon as the course will be open for six (6) hours. The relay teams are made up of four (4) persons, and can be co-ed. Each team member runs approximately 6.5 miles. One timing chip is issued to each team, and each team member wears that chip when he/she runs his/her leg. There will be shuttles to take runners on the relay teams between the Start/Finish line and the Turnaround Point where the chips are exchanged. The race begins and ends in front of Breezes by the Bay Restaurant in the beautiful Waterfront area of George Town. Make sure you stay around for the Breezes finishers party! Tel: (345) info@caymanislandsmarathon.com Website:

60 JANUARY EVENTS AT A GLANCE CAYMAN COOKOUT JANUARY TASTE OF CAYMAN FOOD AND WINE FESTIVAL FEBRUARY More event details will be available in the next quarters product update

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63 RE-BRAND OVERVIEW CEPTS began in 2008 in a joint effort between the Cayman Islands Department of Tourism and Department of Environment. Since the project was initiated six years ago, five preliminary tourism partners achieved Green Globe (GG) certification through the facilitation of the CEPTS programme. Since their initial certification four of the five properties with an exception of the Little Cayman Beach Resort have been recertified and continue to improve their carbon footprint as well has set a shining example as the top Green companies in the Cayman Islands. (Little Cayman Beach Resort withdrew from the programme in 2013 due to limited resources. They were unable to execute GG s new criteria.)

64 RE-BRAND OVERVIEW Cont.. With efforts to improve participation the CEPTS team have decided to develop a new proposal which will have CEPTS branded as its own sustainable environmental programme; with its own criteria for the Cayman Islands while gradually introducing the new companies into the GG certification process. The CEPTS rebrand aims to; Continue to provide support and guidance to those properties interested in becoming (GG) certified but to provide it at a level that is simple and much easier to attain. Facilitate with the increased number of sustainable initiatives on Island while highlighting and recognising those companies that have already made an attempt to implement minor environmental initiatives within their businesses. Encourage even those companies with minimal resources to be a part of the CEPTS programme.

65 CERTIFICATION LEVELS Cont.. Once a company has been audited by a auditor from the Department of Environment (DOE) and their certification level is determined they will be given a full report. The report will include information on their current achievements as well as ways they can improve their sustainable initiatives to reach to the next level of certification. They will be issued a decal with the year of their certification and a gift bag for their participation.

66 MEMBERSHIP BENEFITS Company Marketing DOT Social Media & Website Promotion Earth Day Recognition Stingray Award Nomination Site Visits and Consultations Use of the CEPTS digital logo FREE!

67 GREEN GLOBE RE-CERTIFICATIONS Green Globe requires all existing properties to undergo a desktop audits to be recertified for Properties to be recertified are: Compass Point Dive Resort (GCM) Cobalt Coast Dive Resort (GCM) Southern Cross Club (LYB) Queen Elizabeth II Botanic Park (GCM)

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69 GREEN INITIATVES U-GO STATIONS Cayman Islands becomes first Caribbean destination to implement solar panel charging stations for electric vehicles Location Governor s Square Supported by: Cayman Automotive Website:

70 GREEN INITIATVES THE GUARDIAN OF THE REEF The Guardian of the Reef a 13-foot bronze sculpture was placed on a sandy flat in 65 feet of water just off Lighthouse Point. The statue is a mythological creature half ancient warrior and half seahorse is meant to be a beacon of marine conservation and its sinking marked the beginning of a yearlong celebration of Divetech's 20th anniversary. The Guardian helps focus attention on ocean conservation and introduce an initiative to raise money for an ocean-conservation programme to educate schoolchildren in Grand Cayman about our marine resources. The concrete pedestal will attract underwater life, coral and sponges almost immediately and begin to grow on the base. Commissioned by: DiveTech

71 GREEN INITIATVES LIONFISH CULLING Cayman United Lionfish League (C.U.L.L.) is an organization of divers, snorkelers, fishermen working together to raise awareness of the need for us to save our reefs by CULLing the highly invasive red lionfish from them. Supported by: Ocean Frontiers Tel: (345) Website:

72 Unlike conventional air conditioning systems, GeoComfort geothermal systems use Cayman s saturated earth and cooler ground temperatures to significantly reduce your energy consumption for cooling your home or office. This clean, quiet technology has been called the most energy efficient, environmentally clean and cost-effective cooling systems available today by the Environmental Protection Agency. With savings of up to 50% on cooling costs and an equipment life of 3-4 times longer than conventional a/c units, using a GeoComfort system is a win-win for both your finances and the environment. GREEN BUSINESS GEOCAYMAN A Division of: NCB Group Tel: (345) info@geocayman.ky Website:

73 Personal Responsibility In Delivering Excellence

74 OVERVIEW Training Promises Training National Security Service Know Your Cayman Islands CIAA & ORIA Know Your Cayman Islands Accommodation Know your Cayman Islands - Retail Promises & Know Your Cayman Islands (Open) Measurement Destination Mystery Shopping 2014

75 KNOW YOUR CAYMAN ISLANDS ( KYCI) Know Your Cayman Islands (KYCI) History, Heritage and Culture of the Cayman Islands workshop. KYCI Training Exit/ Entry Ports Visitor s Enhancement Initiatives continues Program completed in July 2014 Accommodation Sector Project Duration: May November 2014 Retail Sector Project Duration: May November 2014 Open (Anyone)Workshops Registration online New Teachers KYCI Tour Hospitality School Students (Class and Tour)

76 PROMISES TRAINING Promises Customer Service Behavioral Top 10 Promises Standards Promises Workshops Open ( Anyone) workshops National Security Services 90 security officers Interns Open workshop available Hospitality School Students

77 MEASUREMENT Mystery Shopping Programme Destination Mystery Shopping 2014 Period May July 2014 Methodology Cayman Islands Target Visitor Profile Analysts from USA Mystery Shop Project Completed Measured Top 10 Promises Behavioral Standards Customer Service Level - Overall Score 84%

78 MEASUREMENT Tower Marketing Omnibus Survey Receive Final Report Period: June July 2014 Methodology Random Calls to Residents Question 1 Uniqueness of the Cayman Islands Culture and Heritage Very/somewhat unique 83% Question 2 Customer Service Experience; Restaurants Excellent/Average 84% Retail Stores Excellent/Average 90% Other Business Excellent/Average 87%

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80 CAYMAN THROUGH MY EYES Final screening event conducted June 11, 2014 Winners chosen for Junior, Middle and Senior divisions Winners of the CTME are currently being enrolled to the New York Film Academy (NYFA)

81 MINISTRY OF TOURISM SCHOLARSHIPS 10 persons awarded MoT 2014 scholarships Persons will be pursuing degrees in disciplines such as Culinary Arts, Tourism Management and Aircraft Maintenance Website:

82 TOURISM AMBASSADOR 50 students from all three islands wrote a 500 word essay on promoting Experiential Tourism in the Cayman Islands The top four students participated in a speak off in September 2014 Ms. Katherine Tatum of Layman Scott High School emerged as the Tourism Ambassador As Tourism Ambassador Katherine will participate in DoT events locally and internationally SPEAK-OFF

83 TOURISM CURRICULUM INFUSION Work continues on the creation of a Tourism Curriculum Infusion Once completed preschool to high school educators will have activities that promote the hospitality industry and its importance to Cayman s economy The curriculum will be piloted at select education centres in September 2015

84 MOT Tourism Apprenticeship Training Programme

85 EVENT/ACTIVITIES 2014 The Ministry of Tourism Apprenticeship Training Programme came to an end August 2014, as it was replaced by the School of Hospitality Studies (SHS): For the final class ( ) six (6) Caymanians were awarded scholarship to pursue Courses in Food Preparation and Food & Beverage combined. The students completed all three phases of the Course and received pass grades both Distinction and Merit from City and Guilds the certifying body:

86 TATP STUDENTS

87 Cont.. EVENT/ACTIVITIES 2014 All six students pass the City & Guilds Examination as follows: -Distinction in Food & Beverage 6 students -Distinction in Food Preparation 2 students -Merit in Food Preparation 4 students -Pass in Food Safety 1 student -Merit in Food Safety 5 students

88 PRACTICAL TRAINING The students are currently doing a minimum of 3 days of practical training and 2 days of theoretical training.

89 THANK YOU!