Incident Management using the TOC Control Room

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1 Incident Management using the TOC Control Room John Abraham, Director of Traffic & Operations Joshua Fink, Traffic Operations Engineer, AECOM Macomb County Department of Roads 117 South Groesbeck Highway Mt. Clemens, MI Phone: Fax:

2 Overview Macomb County and our systems How we handle incidents Two example incidents using the TOC

3 Macomb County Population: 840,000 (third-most populous county in Michigan) 27 cities, townships, and villages Over 740 traffic signals and 1,700 miles of roads Home to: *Source: Wikimedia

special events Services include: Remote, real-time traffic operations Special event planning and

4 Macomb County Communications and Technology Center (COMTEC) Open 24 hours with Sheriff dispatch (Joint Operations Center) Traffic operations staffed Monday thru Friday, 6 AM to 6 PM Additional staffing during special events Services include: Remote, real-time traffic operations Special event planning and management Weather monitoring Construction alerts and signal timing changes Signal operations reviews System development

5 Emergency Operations Center 50 x 20 Videowall 911 Dispatch Center Traffic Operations Center

6 A Joint Operations Center NIMS Certifications All TOC staff are NIMS certified (100, 200, 700) Weather training All TOC staff are NOAA Skywarn Spotter certified COMTEC facility is NOAA Storm Ready Certified Training, simulation, and exercises Tabletop exercises White Tornado exercise to demonstrate use with cameras

Incident Response Verification of incident Response: GovDelivery

impact traffic flow Started with 12 subscribers in June 2015 Over

WWJ Twitter: @MacombNewsNow Facebook: Macomb County Department of

7 Incident Response Verification of incident Response: GovDelivery Mass communication with the public on verified incidents that impact traffic flow Started with 12 subscribers in June 2015 Over 700 new subscriptions to date Live chat with traffic reporters at WWJ Facebook: Macomb County Department of Roads MCDR Signal adjustments Communication Contingency timing Traffic cameras

8 Incidents

Incident #1 September 23 rd, 2016: Funeral

traffic crash I-94 traffic forced to exit

9 Incident #1 September 23 rd, 2016: Funeral for City of Detroit police officer in St. Clair Shores Long funeral procession due to large attendance I-94 closure due to traffic crash I-94 traffic forced to exit off 94 at Vernier Easiest route: Harper to 9 Mile

10 Incident Response Timeline Approximate duration of high priority incident response: 11:00 AM to 1:30 PM Multiple staffs, multiple priorities Signal communication (remote ops) Signal timing (contingency timing) Rerouting, detours & public awareness Helps document TOC response Lessons learned, future improvements

11 Notification of Incident 11:00 AM: First notified of I-94 incident 11:10 AM: Traffic flush operations at 9 Mile at Harper Substantial incoming traffic from I-94 Large left turn volumes and through volumes Centracs Monitor via camera Additional mid-block signal adjustments

12 Coordination with Outside Agencies 11:30 AM: Communications with WWJ Both 9 Mile and 10 Mile exits are options Distribute traffic 11:35 AM: Call from St. Clair Shores PD asking for signal adjustments at the 9 Mile I-94 Ramp MDOT location (TACTICS, not Centracs) Able to assist with additional time from TOC

13 11:50 AM: Adjusted Procession Route First notified route New route

14 Returning to Normal 12:25 PM: I-94 reopens Continue monitoring added traffic on Harper Readjust signal timing from 180s cycle to normal as traffic clears 1:30 PM: Funeral procession begins Camera monitoring and coordination with local PD and dispatch

15 Incident #2 December 1 st, 2016: Funeral for Wayne State University police officer Long funeral procession due to large attendance Similar route as before Assisted officers with traffic control measures

16 Abbreviated Timeline 10:00 AM: TOC receives route information. 10:05 AM: Received request from Sherriff regarding traffic control measures 12:32 PM: Police close 10 Mile at Harper for procession route. 1:00 PM: Procession is at 9 Mile and Greater Mack TOC begins putting signals into flash as procession and police closures begin at each intersection One signal that is on the route that is offline is visited in the field by TOC staff to put into flash for the procession. 2:30 Funeral procession finished.

17 The View from Centracs

Organization Date. Sound Regional Council Regional Project Evaluation Committee. Brian Nielsen, Program Administrator

Organization Date. Sound Regional Council Regional Project Evaluation Committee. Brian Nielsen, Program Administrator Organization Puget Date Sound Regional Council Regional Project Evaluation Committee Brian Nielsen, Program Administrator October 26, 2018 TODAY S FOCUS The big picture #Realign99 closure/opening the tunnel