Kathy Burgstahler. So after Kathy got her start in real estate in 2010, and worked for all. Copyright Top Agent Magazine

Transcription

1 Kathy Burgstahler

2 Kathy Burgstahler Kathy Burgstahler is a trailblazer who does things her own way. She set out to turn the real estate industry on its head and, so far, has made quite an impact. With over 30 years of exper - ience in customer service and train - ing, Kathy utilizes the same principals today in real estate that she used to turn staff retention levels around and increase customer satisfaction within the several large, inter nation - al firms she previously worked for. I recognized then that you re only as good as your people and that cus - tomer s value customer service above statistics. So I implemented a training program that was done for rather than to the staff and focused on customer service and satisfaction by doing away with scripted responses, Kathy recalls. So after Kathy got her start in real estate in 2010, and worked for all

3 Kathy Burgstahler Real Estate the major franchised agencies, she quick ly realized she wanted to do things differently. I wanted to bring real estate back to its beginning as a trusted profession, says Kathy. I started my own agency in January 2014, and have exceeded all my targets and expectations. I operate as a sole trader, with NO franchise, NO office, NO scripts and my focus is on good old fashioned customer service. Today, Kathy loves being free to serve all of her beloved Victoria. I m not restricted by franchise boundaries and obtain all my listings from repeat business or direct referrals from clients. Free of those restrictions, Kathy prides herself on running her business in a way that works not just for her, but for her clients as well. I don t have an office I am completely mobile. When I worked for franchises, I

4 never sold or listed a property from an office, nor have I ever seen anyone find a home by looking in shop win - dows they go online, Kathy stated. Her clients know they can trust her to be honest with them, even if that means holding off on a listing for the time being. I m not about listing everything and anything to satisfy my statistics. I m about doing whatever it takes to look after my clients. Recognized by her clients for her honesty and integrity, Kathy proudly stated, They know that I ll go to enormous lengths for them. She has also been recognized by those out - side the industry when she was awar - ded the Pakenham News Person of the Year in 2012, and the Vocational Excellence Award for Customer Service by the Rotary Club of Pakenham. When it comes to giving back to society, Kathy spreads her generosity across all variations of charities. In the past, she s volunteered at the RSPCA, at a local nursing home where she read to the elderly every

5 week and served as President of The Lakeside Residents Group, where she resides. Currently she is men tor - ing another resident s group, assisting them with incorporation and setup, while also serving on the Cardinia Shire Interfaith Group Committee to promote religious and multicultural tolerance. Kathy is also a member of the Pakenham Show Committee, help - ing to bring free events to the Shire. Aside from spending quality time with her husband and their beloved dog, Kathy is busy checking items I m about doing whatever it takes to look after my clients. off her bucket list. At least once a month I try to challenge myself with crazy adventures. I live up to my motto of being the best I can be but it also motivates me to try new things and push myself. It helps me remind myself of all I can achieve and how wonderful life can be!

6 For more information about Kathy Burgstahler of Kathy Burgstahler Real Estate, please visit call or