Connecting our mob Your guide to services in Melbourne

Transcription

1 Connecting our mob Your guide to services in Melbourne

2 Acknowledgment The City of Melbourne respectfully acknowledges that it rests on the land of Indigenous Traditional Owners. Today we are proud to say that Melbourne is a significant gathering place for all Indigenous Victorians. Artwork: Wood burning and Paint By Raymond Rodgers and Marion Solomon This collaborative wood burning and paint piece is representative of Indigenous culture by the sea. Raymond Rodgers (Yita, Yita) and Marion Solomon - Bubby Girl (Gunai/Kurnai-Manero). 2

3 Contents Forward 4 Your guide to Melbourne 4 Helpful Websites 5 Helpful Phone Numbers 5 Getting around in Melbourne 6-12 Things to do and see in Melbourne Universities Internet Cafés 18 Services in Melbourne City Services Outside Melbourne City

4 Forward Coming to Melbourne? Use this handy booklet to stay safe on your travels to Melbourne. This booklet provides information on how to plan your journey before leaving home. Or read about practical ways to access services and find help in the big city once you have arrived. Our Indigenous Team have brought you this booklet to help Indigenous youth access relevant information and services. Safe Travelling Your guide to Melbourne Use this guide to learn about what free and low cost Indigenous and non-indigenous services are available in and around Melbourne city. The services listed here offer support with accommodation, health services, education, drug and alcohol, counselling, travel, centre link and legal amongst other things. You will also find information on how to get around in Melbourne and some fun activities to try while in the city. 4

5 Helpful Websites Youth Hostels Website Metlink City of Melbourne Youth Central Centrelink Helpful Phone Numbers Victorian Aboriginal (03) Legal Service (24 hr service) or toll free: Victorian Aboriginal (03) Health Service Lifeline (24 hour crisis counselling) Salvation Army Victoria Crisis Help Sexual Assault Crisis Line Suicide Help Line Victims Support Agency Maternal and Child Health Line Kids Help Line

6 Getting around in Melbourne Public transport is a great way to get around Melbourne. Contact Metlink for information on timetables and how and where to buy tickets. Call or visit their website Tickets are valid for all public transport, including trains, buses and trams. Tickets are available from vending machines at train stations, on trams or buses, or pre-purchased at selected shops like newsagents. It is essential to have a valid ticket as you can be fined more than $100 for not carrying a ticket. Trains Flinders Street Station, corner of Flinders Street and Swanston Street, is the hub of Melbourne City s trains with all trains beginning or ending their journey at the station. From Flinders Street Station you can access an underground service called the City Loop which includes five stations servicing Melbourne city: Southern Cross, Flagstaff, Melbourne Central, Parliament and Flinders Street Station. There are 16 different train lines out to the suburbs which are all linked to tram and bus services. Trains coming in from country Victoria and interstate routes arrive at Southern Cross Station in the city on the corner of Spencer Street and Collins Street. 6

7 Trams Services run regularly from 5am until midnight Monday to Saturday and from 7am to 11pm Sundays. On weekends and public holidays, services are reduced. Many of the tram services link up to bus and train routes. Board trams at sign-posted stops on the side of the road and from central islands in the CBD. These spots have a map with route numbers and times the route number is displayed at the front of the tram. To catch a tram, signal to the driver with a raised hand. Motorists should stop when a tram has its doors open, but it is always a good idea to look to see if there are any vehicles approaching before boarding the tram. City Circle Tram- Free Service The City Circle tram is a free tram that takes you around the city running along Flinders Street, Harbour Esplanade, La Trobe Street and Spring Street. You can jump on and off where you like. Trams run in both directions every 12 minutes from 10am-6pm seven days a week. 7

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12 Buses Melbourne s bus network links in with trains and trams. Something worth knowing is the Nightrider bus runs from 12 midnight onwards. It travels from Melbourne city to the suburbs, departing Swanston Street (between Collins and Flinders streets) hourly from 12.30am to 4.30am on Saturday and Sunday mornings, with connecting services to Crown Casino. Onboard public phones are available so you can call a taxi or a friend to collect you from the bus stop. Things to do and see in Melbourne Visitor Information Centre Federation Square Cnr Flinders & Swanston Streets, Melbourne Phone: (03) When visiting Melbourne, make the Visitor Information Centre at Federation Square your first stop. The Centre is a one-stop shop for all visitor information needs. Look for the distinctive yellow i on blue background sign. The Centre has everything you need to get the best out of your stay. Staff and volunteers are happy to provide information and advice on what to see and do in Melbourne and across Victoria. They are open seven days a week from 9.00am to 6.00pm. 12

13 Along with information on Melbourne and Victoria, the centre offers: Free brochures and maps Event and 'What s On' information Public transport information and ticket sales Internet and facilities Promotion and exhibition displays Interactive multimedia screens Quality Melbourne souvenirs and gifts Home to the Melbourne Greeter Service and "Best of Victoria" - accommodation and tour booking service Visitor Information Booth Bourke Street Mall (between Swanston and Elizabeth Streets) Opening hours: seven days a week Monday to Saturday 9am to 5pm and Sunday 10am to 5pm. (Closed Good Friday and Christmas Day). AFL game Head to the Melbourne Cricket Ground (MCG) or Telstra Dome to watch an AFL game. Played from March to September, games are played on Friday nights, Saturday and Sunday afternoons. For game information phone AFL ( ) or Ticketmaster ( Australia only). 13

14 Federation Square Corner Swanston & Flinders Streets, Melbourne Phone: (03) shopping restaurants other attractions Bunjilaka Melbourne Museum Museum Victoria 11 Nicholson St, Carlton Ph: art exhibitions cultural activities holiday programs garden trail Ilbijerri Aboriginal and Torres Strait Islander Theatre Co-operative Level 1, Art House, North Melbourne Town Hall 521 Queensbury Street, North Melbourne 3051 Ph: Theatre Performances 14

15 Birrarung Marr Birrarung Marr is located adjacent to Federation Square in Melbourne, easily accessed from Swanston Street (near Flinders Street). Walking over the William Barak pedestrian bridge leads directly to the famous MCG, the Melbourne Cricket Ground. Designed to host some of Melbourne's major events and festivals, with a theatre like space at the river's edge, Birrarung Marr has become a space in which people can relax or take part in a variety of activities against a backdrop of native flora, the city skyline and the river. Royal Botanic Gardens Aboriginal Heritage Walks Departs from Royal Botanic Gardens, Birdwood Avenue, South Yarra Phone: (03) Web: Thursdays and Fridays: 11am Every second Sunday: 10.30am Duration: Approximately hours Bookings are essential Melbourne Showgrounds 400 Epsom Rd, Ascot Vale Ph: (03) Web: 15

16 The Melbourne Aquarium Cnr King & Flinders Streets Melbourne Ph: (03) Web: Melbourne Zoo Elliot Avenue, Parkville 3052 Tel: (03) Web: Open from 9.30am to 6.00pm daily Koorie Heritage Trust Inc 295 King Street, Melbourne Ph: (03) The Koorie Heritage Trust Inc is a not for profit art and cultural centre located in Melbourne CBD. The Trust showcases emerging and established artists. The Trust also offers a range of education programs and tours. Services include: Cross Cultural programs Outreach programs Exhibitions Library/research facilities Koorie Oral History program Retail shop 16

17 Universities RMIT City Campus Located between LaTrobe, Elizabeth, Queensberry and Russell Street. RMIT Admissions is located at: Ground floor, Building 15, 124 LaTrobe Street, RMIT City Campus. Web: NMIT General Phone Enquiries: (03) General Enquiries: Address: St Georges Rd, Preston VIC 3072 Preston Campus houses the head office of administration and management of NMIT. Preston Campus also incorporates facilities in Tourism and Hospitality as well as courses in Visual Arts, Information Technology, Electrotechnology, Design & Drafting, Koorie Services, Health & Community Studies, Office Administration, Work Education, Language Studies and Commerce. NMIT's Preston Campus is only nine kilometres north of the CBD. Public Transport: Bus: No. 513, Glenroy - Eltham route Tram: No. 112, South Melbourne/St. Kilda - West Preston route Train: Epping Line - Bell Station (zone 1) or Preston Station (zone 1 & 2) 17

18 Melbourne University Enter from Grattan Street, Swanston Street or Elizabeth Street in the Melbourne suburb of Parkville. Telephone: (03) Web: The Centre for Indigenous Education s main focus is the recruitment of and support services to Indigenous students. It assists students with course selection, tutorials, accommodation, study, personal support, community networking, cross-cultural development and career counselling. The Centre provides meeting rooms, study areas, computer equipment and a resource library. Internet Cafes Elounge Internet Café 149 Swanston Street, Melbourne (03) Dotcom Internet Café 349 Elizabeth Street, Melbourne (03) Austra Servita Internet Café 429 Elizabeth Street, Melbourne (03) Global Chat Internet Café 228 Flinders Street, Melbourne (03)

19 Services in Melbourne City Aboriginal Affairs Victoria Level 9, 1 Spring Street, Melbourne Ph: (03) or Aboriginal Affairs Victoria (AAV) is the Victorian Government's central point of advice on all aspects of Aboriginal affairs in Victoria. This policy advice may relate to services provided by other State Government agencies, Commonwealth departments, or to services delivered within the Aboriginal community. AAV is often the first point of call by members of the Aboriginal community and its organisations requiring information on a wide range of issues. Aboriginal Family Violence Prevention and Legal Service Victoria, Level 1, 210 Lonsdale Street, Melbourne Ph: or (03) The Aboriginal Family Violence Prevention and Legal Service provides a broad range of services for Aboriginal victims/survivors or family violence and sexual assault and works with Aboriginal communities affected by family violence. OPEN: Monday to Friday 9.00am 5.00pm 19

20 Aboriginal Hostels Ltd (AHL) Level 11, Queen Street, Melbourne Ph: (03) AHL provides temporary accommodation to Aboriginal and Torres Strait Islander people and has established a network of hostels across Australia. Each night beds are available in the following categories: Transient Medical Transient (including renal dialysis) Homeless Substance Use Rehabilitation Tertiary Education Secondary Education Aged Care Accommodation Australia Wide For more information on the hostels please contact the AHL. Melbourne Magistrates Court 233 William Street, Melbourne Ph: (03) Aboriginal Liaison Officer located at the Melbourne Magistrates Court. 20

21 The Registry of Births Deaths and Marriages Ground floor, 595 Collins St, Melbourne General enquiries: Office hours: 8.30am 4.30pm Monday to Friday (excluding public holidays) Children s Koori Court Level 2, 477 Little Lonsdale Street, Melbourne Ph: (03) Koori Court Officer located at the Children s Koori Court. Frontyard Youth Services 19 King Street, Melbourne Ph: (03) Frontyard Youth Services has eight co-located services within the one building. These include: Centrelink Melbourne Youth Support Services Gateways Reconnect Job Placement Employment and Training Youth Law Young Peoples Health Service Youth Transition Model Family Reconciliation and Mediation Service There are also visiting services that include Youth Substance Abuse Service, Home ground and the Homeless Advocacy Service. 21

22 City of Melbourne Indigenous Unit Level 3, 200 Little Collins Street, Melbourne Ph: (03) The City of Melbourne s Indigenous Unit covers the following areas: Social and Economic Development Cultural Heritage Reconciliation Community Safety and Wellbeing Employment Youth Programs Public Space Officer City of Melbourne Indigenous Art Team Level 6, 240 Little Collins Street, Melbourne Ph: (03) The City of Melbourne s Indigenous Arts Program provides support to Indigenous artists and community members. If you have an arts project which requires funding call our Indigenous Art Team for more information. 22

23 The Lazarus Centre St Peter s Eastern Hill, 15 Gisborne Street, Melbourne Ph: (03) The Lazarus Centre provides an important ministry for homeless people and the disadvantaged in Melbourne CBD. It operates from St Peter's Eastern Hill, and provides breakfast and fellowship to a large number of people seeking nourishment, company and comfort. The church is open daily from 7 am to 6 pm for prayer, rest and quiet. The Met Shop Cnr Little Collins & Swanston Street, Melbourne Ph: You can buy your Met cards at The Met Shop located at the Melbourne Town Hall on the corner of Swanston and Little Collins Streets. The Met Shop also sells student passes and provides timetables and brochures, maps and travel merchandise. OPEN: Monday to Friday 9.00am -5.30pm Saturday 9.00am pm. Ozlink Personal Support Program 197 Flemington Road, North Melbourne Ph: (03) Ozlink is a pre employment support program targeted at homeless people. 23

24 Centrelink Appointments available on Centrelink is an Australian Government agency delivering a range of services to the community, including social security payments. For further information please see Frontyard Youth Services or Salvation Army Family Support Services. Website: Victorian Indigenous Youth Advisory Council (VIYAC) Level 2, 172 Flinders St, Melbourne VIYAC is a state-wide network of volunteer Indigenous young people between years who provide a voice to government and community on issues of importance to them. VIYAC is a great way of meeting other Indigenous youth, having a say and at the same time, gaining skills. It's a great opportunity to come together with your friends and cousins to have fun and get vocal. State Coordinator Ph: (03) viyac@viyac.org.au Web: 24

25 The Action Centre Level 1, Elizabeth Street, Melbourne Ph: (03) or The Action Centre is a sexual health centre and provides free and low cost information, education, counselling, medical services and referral for young people under the age of 25, with concerns about: contraception, sexuality and gender issues, pregnancy and unplanned pregnancy, sexual decision making, sexual abuse, relationships and sexually transmitted infections. Flagstaff Crisis Accommodation Cnr King and Rosen Streets, West Melbourne Ph: (03) Flagstaff provides a range of services for men aged 18 and over including: Supported accommodation Health services Psychiatric referral Food Laundry Needle exchange Drug and alcohol referral Accommodation fees apply and include three meals a day and laundry. 25

26 Living Room Primary Health Service 7-9 Hosier Lane, Melbourne Ph: (03) Free call: Living Room is a team of health workers and doctors who provide a confidential user friendly free health service. Drop in or contact outreach workers by phone. Health services Referrals and information Chill out space Tea/coffee/snacks OPEN: Monday to Friday 9.00am 5.00pm Foot Patrol Ph: or Ph: or Free call: Foot Patrol mobile: Foot Patrol provides a number of services but the main service is a mobile street based outreach needle syringe program with a focus on blood borne virus prevention, the provision of disposal information and referrals for injecting drug users. OPEN: Monday to Friday 11.45am 11.15pm Saturdays & Sundays noon 4.00pm, 7.30pm 11.15pm Public Holidays 7.30pm 11.15pm 26

27 Bunjilaka Melbourne Museum, 11 Nicholson Street, Carlton Ph: or Bunjilaka is the Aboriginal Centre at Melbourne Museum, a campus of Museum Victoria. It was developed to empower Aboriginal people to interpret their own cultural heritage for both Indigenous and non-indigenous people. Bunjilaka aims to further partnerships with Aboriginal communities, promote reconciliation to all visitors and actively supports Indigenous rights and perspective s through exhibitions, performances and activities. Matthew Talbot Soup Van Ph: (03) The van serves free food including soup, tea, coffee, cordial and sandwiches every night of the week (including Christmas night and all major public holidays). It parks at: All Saints Church (Fitzroy) at 7.45pm; Hanover House (Southbank) at 9.00pm; Hotham Hotel (corner Spencer and Flinders streets) at 10.30pm; North Melbourne Park on Boundary Road (North Melbourne); Victoria Market (Flagstaff Gardens end of Peel Street) from 10.45pm-11pm; and It also visits boarding houses in and around Fitzroy and Brunswick. 27

28 Open Family Level 1, 75 Crockford Street, Port Melbourne Office: (03) or Open Family Australia provides outreach support and services to young people and links them to services such as: housing drug and alcohol programs education employment health agencies wellbeing programs legal assistance and counselling. The Youth Outreach Bus includes a needle and syringe program in the CBD Wednesdays, Fridays and Saturdays. Contacts details are Victoria Police 637 Flinders Street, Melbourne Ph: (03) Open 24 Hours Victoria Police Aboriginal Advisory Unit 637 Flinders Street, Melbourne Ph: (03) The Aboriginal Advisory Unit (AAU) provides a full-time facility to further improve the good relationships that exist between Victoria Police and Victorian Aboriginal communities. 28

29 Salvation Army Family Support Services Salvation Army Melbourne Project Bourke Street, Melbourne Ph: (03) The Salvation Army provides many services that support and strengthen families. They also can provide assistance with: food vouchers (10am) food parcels (1:45pm 2:30pm) blankets toiletries showers counselling referral OPEN: Monday to Friday 10.00am 2.30pm You need ID (pensioner or healthcare card). Salvation Army Open Door 166 Boundary Road, North Melbourne Ph: (03) Salvation Army Open Door provides transitional accommodation for homeless men over 18 years of age. 29

30 Travellers Aid 2nd floor, 169 Swanston Street, Melbourne Ph: (03) The Travellers Aid Society of Victoria provides a unique range of services and facilities for travellers of all ages. They provide support, advice and assistance at the point of need to people in emergency situations and people with special requirements. For travellers in crisis, Travellers Aid can assist with recommendations to affordable accommodation, relief agencies and limited emergency welfare assistance. You can also access this service at Southern Cross Station. Reconciliation Victoria Level 4, Flinders Lane, Melbourne Ph: (03) Reconciliation Victoria is a non-profit community-based organisation that promotes reconciliation across the state through partnerships with communities, businesses and government. Victoria Legal Aid 350 Queen Street, Melbourne Ph: (03) or This service provides legal aid at a reasonable cost to the community and on an equitable basis throughout the state. There are no fees for appointments. Open: Monday to Friday 8.45am -5.15pm 30

31 Rosie s Bus Flinders Street Station Rosie s Bus provides tea, coffee, milo, cordial and doughnuts every Wednesday and Friday between 9.00pm to 11.00pm. Wesley Mission Melbourne 148 Lonsdale Street, Melbourne Ph: (03) Wesley Missions provides a range of services for children and young people, people in crisis, people experiencing homelessness, older people, people with disabilities, the unemployed, disadvantaged children and adults and people with Huntington's Disease. Some of these services include: counselling emergency accommodation information and referral to other services job assistance youth services OPEN: Weekdays 9.30am 3.30pm All Clients are seen by appointment only. 31

32 Services Outside Melbourne City Aborigines Advancement League (League) 4 Watt Street, Thornbury Ph: (03) & The League is now located in Thornbury in Melbourne's northern suburbs and aims to improve the social, economic and cultural circumstances of Aboriginal people. The League can provide assistance with: family support food assistance home visits advocacy counselling educational programs drug and alcohol awareness funeral services. Aboriginal Housing Victoria Narrandjeri House Scotchmer Street, North Fitzroy Ph: (03) Aboriginal Housing is a state-wide Aboriginal community organisation that manages the Victorian Rental Housing Program and provides safe, secure and affordable housing and housing referral support and assistance to the Victorian Aboriginal community. 32

33 Anglicare Victoria 103 Hoddle Street Collingwood Phone: Anglicare Victoria is one of the State s largest providers of care and support to children, young people and families in crisis. Their programs include: foster care food and material aid care for children with disabilities family and financial counselling assistance for victims of child abuse and neglect parenting advice and support residential and crisis accommodation for young people parish partnerships. Bert Williams Hostel 21 Normanby Avenue, Thornbury Ph: (03) vacsai@onthe.net.au Hostel accommodation for young Koori males 15 to 19 years old who have a history of offences, have been released from detention centres or are on community-based orders. 33

34 Maya Living Free Healing Association 11 Rossmoyne Street, Thornbury Contact: (03) Open to Indigenous people who are dealing with trauma, grief, loss and addiction. The program rotates art, cultural activities, guest speakers, work-shops and offers a lovely "home-cooked" lunch free of charge each week. Fitzroy Legal Service 124 Johnston Street, Fitzroy Ph: (03) The Fitzroy Legal Service offers legal advice and legal representation through the following services: Night service Day practice Richmond Outreach Drug Outreach Family Law Clinic Financial Counselling Most of these services are free. Victorian Aboriginal Community Services Association Ltd (VACSAL) 171 Smith Street, Fitzroy Ph: (03) VACSAL is a state-wide community services organisation for Aboriginal people and has various youth, community and family support programs. 34

35 Melbourne Aboriginal Youth Sport and Recreation (MAYSAR) Fitzroy Stars Aboriginal Community Youth Club and Gym Incorporated Gertrude Street, Fitzroy Ph: (03) The Gym is only one small component of what they do. They re a community centre that runs youth activities, the gym and health and fitness programs. We do a lot more than what you see in this building, scouts programs, leadership courses, employment programs, tennis and any sport you name the stars gym has been involved in it. Ngwala Willumbong Co-operative Ltd (Ngwala) 93 Wellington Street, St Kilda Ph: (03) Ngwala offers specialist alcohol and drug rehabilitation and outreach support services to Aboriginal communities in Victoria. Services include: Residential Recovery Centres- Winja Ulupna Women s Recovery Centre, Galliamble Men s Recovery Centre and Percy Green Memorial Recovery Centre Koori Youth Healing Service Koori Community Alcohol and Drug Resource Centre Drug and Alcohol Outreach Supported Assistance Accommodation Program Youth Services Koori Access Program Aboriginal Diversion Unit 35

36 Sacred Heart Mission 87 Grey Street, St Kilda Ph: (03) Sacred Heart has safe houses for women who are sex workers or have drug or alcohol addictions. Open to people on low incomes in the St Kilda area. They also provide: food, lunch (12 noon 1.30pm) food parcels (10.30am 2.30pm) meeting place (free tea, coffee and toast 9.30am 10.30am) op shop clothing vouchers showers laundry accommodation referral Victorian Aboriginal Legal Service Cooperative (VALS) 6 Alexander Parade, Fitzroy 24 Hour service Ph: (03) Free call VALS plays an important role in providing legal aid and assistance to Aboriginal and Torres Strait Islander people, and maintains a strong client service focus. 36

37 Stopover Youth Services Carlton South Ph: (03) Stopover Youth Services is a housing support program offered for year old homeless young people. They have six single rooms (including meals) available for stays of up to six weeks at cost of 20% of one s income. Services include: short and medium term accommodation advocacy and general support referral They can provide assistance with: food vouchers laundry vouchers shower lockers subsidised travel tickets (V-line) met tickets disability services (eg wheelchair and pram hire and charge up) Youth Substance Abuse Service Level 1, 131 Johnston Street, Fitzroy Ph: (03) YSAS Line: (toll free) YSAS provides alcohol and drug interventions for young people between the ages of who are experiencing significant problems with their alcohol and/or drug use. They also provide a range of youth specific outreach treatments. 37

38 Turning Point Drug & Alcohol Centre Gertrude Street, Fitzroy Ph: (03) or (24 hr counselling and referral line) Victoria Turning Point provides a wide range of specialist treatment and support services to people affected by alcohol and drug use. A 24-hour counselling and referral line is available to anyone who has a problem or question related to alcohol or drug use. Experienced counsellors provide an immediate and confidential response. They also provide: Outpatient services Drug and alcohol services Specialist methadone program Psychiatric services Needle and syringe exchange OPEN: Monday to Friday 9.00am -5.00pm All services are free except methadone treatment which costs $5 per day. Victorian Aboriginal Youth Sport and Recreation Co-op Ltd (VAYSAR) OFFICE Ground Floor Level High Street Preston Vic 3072 Telephone: (03) vaysr@bigpond.com VAYSAR is a community based organisation that exists to provide opportunities, empower, support and encourage Koori participation in sport and recreation at all levels. 38

39 Victorian Aboriginal Health Service 186 Nicholson Street, Fitzroy Ph: (03) The Victorian Aboriginal Health Service provides a free health service for Aboriginal and Torres Strait Islander people. Services include: Health services Psychiatric services Drug and alcohol counselling Immunisation Preventative care for children Women s health Maternal and child health Ante-natal care Dental clinic OPEN: Monday to Thursday 9am 5pm Friday 9am 4pm WIRE - Women s Information Centre Ground Floor, Queen Victoria Women s Centre 210 Lonsdale Street, Melbourne Ph: (03) or WIRE - Women's Information provides free information, support and referrals to women across Victoria. They provide assistance with: Free support and referrals for women by women Women leaving a violent relationship to coping with depression to everything in between Finding work, education or training Free computer classes Free lunchtime seminars OPEN: Monday to Friday 9.00am 5.00pm 39

40 City of Melbourne October 2007 PO Box 1603 Melbourne Victoria 3001 Hotline (03) TTY (03) For more information please contact the: Indigenous Unit (03)