We hope you find this book useful & would recommend it to others in need.

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2 This booklet was produced by students of TAFE Blue Mountains College, Ashleigh Sakkouri, Martin Delaney, and Tina McGlinn, in conjunction with Blackheath Area Neighbourhood Centre to assist and direct people to emergency relief in the Upper Blue Mountains. From Left: Ashleigh Sakkouri, Marty Delaney, Centre: Kay Bazley Right: Judy Finch, Tina McGlinn We acknowledge the Gundungurra and Darug people as the Traditional Custodians of the land we live and work on. This booklet has been structured in sections: Section 1: Emergency Relief: Accommodation, Food, Financial, Heath, Legal, Support Services. Section 2: Emergency Relief Service Agencies: Information on local agencies whose main role is to provide emergency relief. Section 3: Services for Aboriginal and Torres Strait Islanders Section 4: General numbers: Other useful services that provide information and referrals, also on the spot emergency assistance. We hope you find this book useful & would recommend it to others in need. Produced in November 2010

3 What s in this book Page Number Section 1: Find an agency by your needs Accommodation 1 Counselling and Mental/Health 2 Financial Support 3 Food 4 Health 5 Legal Advice and Services 6 Neighbourhood Centres 6 Senior Citizens 7 Transport 8 Youth Centres and Services 8 Section 2: Finding the services you need Blackheath Area Neighbourhood Centre 9 Blue Mountains Family Support Service 10 Blue Mountains Food Services 10 Salvation Army 11 St Vincent De Paul 11 Section 3: Services for Aboriginal and Torres Strait Islanders 12 Section 4: Other useful services Anglicare 13 Blue Mountains Women s Health Centre 13 Child and Family Health 13 Department of Community Services 14 Elizabeth Evatt Legal Centre 14 Neighbourhood Centres 14 Wentworth Community Housing 15 Wimlah Women s Refuge 16 Youth Centres 16 General Phone Numbers 17 Appointment Schedule 18

4 Section 1: Finding an agency by your needs Accommodation Short term & long term Aboriginal Homeless Info Line After Hours Temporary Accommodation Line Community Housing Homeless Persons Information Service Katoomba Youth Refuge Ltd St Vincent s De Paul Waratah Street Katoomba Salvation Army Waratah Street Katoomba Tenants Union Wimlah Refuge Youth Emergency Accommodation Line

5 Counselling/ Mental Health Blue Mountains Family Support Service (BMFSS) Beyond Blue Domestic Violence Helpline Gay & Lesbian Twenty Kid s Help Line Lifeline Men s Line Mental Health Assoc NSW Pregnancy Support Line Rape Crisis Centre Sane Australia

6 Financial Support Blue Mountains Family Support Service (BMFSS) Station Street Katoomba Central West Financial Counselling Service Credit Line NILS (No Interest Loan Scheme) Blackheath Area Neighbourhood Centre Salvation Army Waratah Street Katoomba St Vincent s De Paul Waratah Street Katoomba 3

7 Food Anglicare Katoomba Street Katoomba Blue Mountains Family Support Service Station Street Katoomba Blackheath Area Neighbourhood Centre (BANC) Gardiner Crescent Blackheath Katoomba Neighbourhood Centre Station Street, Katoomba St Vincent s De Paul Waratah Street Katoomba Salvation Army Waratah Street Katoomba 4

8 Health Blue Mountains District Anzac Hospital Blue Mountains Palliative Service Blue Mountains Women's Health Centre Hepatitis C Helpline Katoomba Community Health Centre Katoomba Medical Centre Lawson Community Health Centre

9 Legal Advice & Services Child Support Services Elizabeth Evatt Community Legal Centre Law Access Legal Aid NSW (Penrith) Under 18's Hotline Neighbourhood Centres Blackheath Katoomba Mid Mountains (Lawson)

10 Senior Citizens Aboriginal Access & Assessment Team Blue Mountains Food Services Blue Mountains Home Modification & Maintenance Service Blue Mountains House Respite Programme Day Centre Service Mondeval Leura Department of Disability & Ageing Neighbour Aid

11 Transport Great Community Transport Inc Katoomba/ Leura Radio Cabs Transport Info Line Youth Centres and Services Katoomba Youth Centre Katoomba Youth Refuge Ltd Lawson Youth Centre Kid s Help Line Under 18's Legal Hotline Youth Emergency Accommodation Line

12 Section 2: Finding the services you need Blackheath Area Neighbourhood Centre (BANC) Location: Gardiner Crescent Blackheath NSW Phone Number: Opening Hours: Mon- Fri 9.30am- 4.30pm Closed for lunch pm Eligibility: Low income earners Accessibility: Wheelchair accessible Services Offered: Food bank; tenancy advice & advocacy; NILS (No Interest Loan Schemeprovides interest free loans to people on low incomes to purchase essential household items); day programs for people with disabilities also education programs, after school and vacation care, information & referral. 9

13 Blue Mountains Food Service Location 25 Livingstone Street, Lawson Phone Blue Mountains Food Service provide quality and nutritious fresh and frozen meals daily. Assisting people with mental illness, aged, disabled & their carers in their homes. Blue Mountains Family Support Service (BMFSS) Location: 2 Station Street Katoomba Phone Number: Opening Hours: Eligibility: Accessibility: Services Offered: Mon & Tues 9.30am 4pm Thurs 10.30am 4pm Proof of identity Wheelchair accessible Financial support (vouchers for bills) food; homeless pack full of essential items, clothing; counselling and support for men women and children; advocacy; information and referral. 10

14 Salvation Army Location: 35 Waratah Street Katoomba Phone Number: Opening Hours: Welfare 10am 1 pm Mon. & Fri Eligibility: Accessibility: Services Offered: Location: Centrelink Income Statement Pension or health care card Steps Financial (vouchers for bills); food; furniture; bedding; clothing and possible accommodation; information and referral. St Vincent s De Paul 54 Waratah Street Katoomba Phone Number: Opening Hours: Eligibility: Accessibility: Services Offered: 9.30 am pm Mon. - Fri. Centrelink income statement Pension or healthcare card Wheelchair Accessible Financial support (vouchers, assistance with paying for essential prescriptions); food; bedding; furniture; clothing and possible short term accommodation. Information and referral. 11

15 Section 3: Services for Aboriginal and Torres Strait Islanders Aboriginal and Torres Strait Islander Aboriginal Homeless People Blue Mountains Aboriginal Cultural Resource Centre (ACRC) Darug Tribal Aboriginal Council (DTAC) Gundungurra Aboriginal Heritage Assoc. Inc. Katoomba Indigenous Outreach Service (KIOS) Link Up (NSW) Aboriginal Corporation Aboriginal Culture and Resource Centre (ACRC) 14 Oak Street, Katoomba Phone OR ACRC provide information and referral to services that is culturally appropriate to Aboriginal and Torres Strait Islander People. 12

16 Section 4: Other useful services Anglicare 68 Katoomba Street, Katoomba. Phone Providing community lunches, support groups, counselling, food bank &further service information. Blue Mountains City Council 2-6 Civic place Katoomba, Providing information and referral service to residents, also providing a support and co-ordinator role to other home and community care services. No direct emergency relief available. Blue Mountains Women s Health Centre 124 Lurline Street, Katoomba Phone OR bmwhc@pnc.com.au Offers women s health services (health checks, pap tests, breast examination, STD/HIV testing, pregnancy advice), support groups, outreach programs, counselling& young women s drop-in clinic (Thurs pm). 13

17 Centrelink Waratah Street, Katoomba Phone OR Centrelink provide referral to services that may be able to assist people with emergency relief situations. Centrelink also has a $500 loan available to existing customers (provided there is no debt owing). Child & Family Community Health Centre 93 Waratah Street, Katoomba Phone Provides counselling; early intervention; education and support groups; outreach programs; information and referral. Department of Community Services (DoCS) 180 Katoomba Street, Katoomba. Phone DOCS Helpline NSW Department of Community Services, 24 hour service for the reporting of concerns related to the safety and wellbeing of children. 14

18 Elizabeth Evatt Community Legal Centre (EECLC) 4 Station Street, Katoomba Phone Orwww.eeclc.org.au EECLC provide free legal information and advice along with community legal education, domestic violence advocacy, tenancy advice, law reform and community development. Katoomba Neighbourhood Centre (KNC) 6-8 Station Street, Katoomba Phone OR KNC provides information, advocacy, community & cultural development, community visitor s scheme (CVS) & KOOSH. Wentworth Community Housing Borec House, Suite 1002, Level Station Street Penrith. Phone OR Wentworth Community Housing provides affordable housing to people on low incomes, tenancy advice, advocacy and support. 15

19 Wimlah Women and Children s Refuge and Outreach Services Located in Blue Mountains Phone OR wimlah@bigpond.net.au Wimlah is a specialist Women s Domestic Violence service. It provides crisis accommodation, outreach support, community drop in space (Freelander Cottage). Youth centres Mid Mountains Youth Centre Great Western Highway Lawson Phone Upper Mountains Youth Centre Waratah Street, Katoomba Phone Community activities, food, support, information and referral. 16

20 GENERAL PHONE NUMBERS Fire, Police, Ambulance 000 Police (Katoomba) Police (Springwood) Centrelink Department of Housing (Penrith) DoCS Help Line Domestic Violence Helpline Drug & Alcohol Info Service Legal Aid Kid s Help line Mental Health Association NSW NSW Rural Fire Service Poisons Information Service Rape Crisis Centre RSPCA (Katoomba) State Emergency Services (SES) Tenants Union Telephone Interpreter Service

21 Appointment Schedule PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME 18

22 Appointment Schedule PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME 19

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24 Produced by Blackheath Area Neighbourhood Centre Gardiner Crescent Blackheath NSW (02)