5th Avenue lights up travel retail

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1 MAY 07 FAST, FACTUAL, FREE 5th Avenue lights up travel retail A walk down Tokyo Narita s stunning fashion catwalk DUFRY DELIVERS SKYPLAZA SOARS ASIA S BLOCKBUSTER BIDS

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May 2007 CONTENTS Inside The Moodie Report 22 4 Editor s Desk Re-invention and renewal 15 The Moodie View Incheon International Airport Corp calls duty free s

A major food & beverage concession, too, is up for grabs 22 Transforming Dufry: To continue its impressive growth trajectory, the travel retailer must embark on a

And what Díaz promises, he delivers 39 Tender analysis: Analysis of the pivotal Singapore Changi perfumes & cosmetics bid, which is likely to attract a who s who of

We were on hand to witness a new era begin for Japanese travel retail and it s one marked by fashion and forward thinking 62 Hans-on in Hong Kong: I want a building

7 May 2007 CONTENTS Inside The Moodie Report 22 4 Editor s Desk Re-invention and renewal 15 The Moodie View Incheon International Airport Corp calls duty free s tender of the decade and a roll-call of the biggest local and international names are lining up. A major food & beverage concession, too, is up for grabs 22 Transforming Dufry: To continue its impressive growth trajectory, the travel retailer must embark on a vigorous programme of reform, says CEO Julián Díaz. And what Díaz promises, he delivers 39 Tender analysis: Analysis of the pivotal Singapore Changi perfumes & cosmetics bid, which is likely to attract a who s who of global travel retailers A walk along 5th Avenue: Tokyo Narita s stunning new shopping complex opened on 9 April. We were on hand to witness a new era begin for Japanese travel retail and it s one marked by fashion and forward thinking 62 Hans-on in Hong Kong: I want a building that dances, says Airport Authority Hong Kong Commercial Director Hans Bakker. The Moodie Report does the two-step with travel retail's flying Dutchman across Hong Kong International's grandly ambitious consumer extravaganza 72 Maximising Malaysia: It s Visit Malaysia year, and the country s leading travel retailer Eraman is preparing for a leap in visitors and sales The Moodie Report 9

May 2007 CONTENTS 81 96 102 81 The elusive wow factor : Singapore Changi Airport is looking for something different from its retailers in the new T3, says Director

The end result should be something special 89 Exporting the Changi template: Changi Airports International is making waves as an airport consultant and investor

Relations Director John Garner talks about the start-up, the challenge and the opportunity of its breakthrough contract with Singapore Airlines 102 Bidding farewell:

Letter from Shanghai: Our man in China, Kevin Chen, puts DFS Group s Galleria.com.cn website to the test from a Chinese consumer s point of view.

business welcomes a new partner 119 Capital seeks maximum return: Once known as Sriwani Holdings, DFZ Capital is intent on restoring former glories at one of

duty free as Alpha Future opens for business in Delhi 134 Powering ahead: King Power Traveler celebrates its third anniversary and secures two vital full concession

9 May 2007 CONTENTS The elusive wow factor : Singapore Changi Airport is looking for something different from its retailers in the new T3, says Director (Commercial) Lim Peck Hoon. The end result should be something special 89 Exporting the Changi template: Changi Airports International is making waves as an airport consultant and investor overseas; but wherever it goes, says CEO Chow Kok Fong, the principles that work at Changi will go too 96 DFASS delivers: The inflight concessionaire s Vendor Relations Director John Garner talks about the start-up, the challenge and the opportunity of its breakthrough contract with Singapore Airlines 102 Bidding farewell: Sydney Airport General Manager Retail & Commercial Development Bob McFadyen moves on to a new challenge and leaves a lasting retail legacy at Sydney Airport 109 Letter from Shanghai: Our man in China, Kevin Chen, puts DFS Group s Galleria.com.cn website to the test from a Chinese consumer s point of view. And he likes what he sees 113 Jakarta jumps back: Fortune Star Duty Free President John Halim hails a recovery in Indonesia s economy and duty free business as his business welcomes a new partner 119 Capital seeks maximum return: Once known as Sriwani Holdings, DFZ Capital is intent on restoring former glories at one of Malaysia s longest-established retailers 125 Faith in the Future: Alpha Asia Managing Director Paul Topping talks about the challenges and opportunities in Indian duty free as Alpha Future opens for business in Delhi 134 Powering ahead: King Power Traveler celebrates its third anniversary and secures two vital full concession contracts 137 Exporting excellence: Nuance-Watson (Hong Kong) prepares for its first venture outside Hong Kong, in the fast-growing Asian tourist and gaming hotspot of Macao 144 Big in the Baltic: The merged ferry group Tallink/Silja is embarking on the next wave of expansion with an emphasis on upscale retailing The Moodie Report 11

May 2007 CONTENTS 1 2 150 The water of life: CTC-ARI Airports breathes new life into malt whisky retailing at Larnaca and Paphos airports 156 Retailers handbook: Ivo Favotto previews the 4th edition

Airport 150 166 162 The grab & go of retail: Retailing from a vending machine can be upscale and deliver good revenues to airport, says respected US title Airport Revenue News 166 Turning Tears into

Hong Kong to help fund this crucial work 169 Partners Index: The brands that help The Moodie Report to help you 170 Jayawardena s journey: Stepping down this month as President of the Asia Pacific

11 May 2007 CONTENTS The water of life: CTC-ARI Airports breathes new life into malt whisky retailing at Larnaca and Paphos airports 156 Retailers handbook: Ivo Favotto previews the 4th edition of The Airport Retail Study, recently acquired by The Moodie Report 161 Best foot forward: Global Brands Group steps into the travel retail market with its first sports store at Singapore Changi Airport The grab & go of retail: Retailing from a vending machine can be upscale and deliver good revenues to airport, says respected US title Airport Revenue News 166 Turning Tears into Smiles: The Smile Train is giving new life to children afflicted by cleft palates all over the developing world; and now Hugo Boss and The Moodie Report have joined forces to host a charity dinner in Hong Kong to help fund this crucial work 169 Partners Index: The brands that help The Moodie Report to help you 170 Jayawardena s journey: Stepping down this month as President of the Asia Pacific Travel Retail Association, Rakhita Jayawardena looks back on a momentous two years for the fledgling trade association THE MOODIE REPORT VOLUME 5 ISSUE 3 1 Managing Director & Publisher Martin Moodie martin@themoodiereport.com 2 Chief Operating Officer Bob Wilby bob.wilby@themoodiereport.com 3 Deputy Publisher & Editor Print Division Dermot Davitt dermot.davitt@themoodiereport.com 4 Associate Editor Rebecca Mann rebecca.mann@themoodiereport.com 5 E-Newsletter Editor Michael Fryer michael.fryer@themoodiereport.com 6 Brands Editor Mary Jane Pittilla maryjanepittilla@btinternet.com 7 Online Content Manager Matt Willey matt.willey@themoodiereport.com 8 Asia Editor Hui Min Neo huimin.neo@gmail.com 9 Production Editor Jon Elphick jon.elphick@gmail.com 10 Designer Ray Heath ray.heath@themoodiereport.com 11 Commercial Director Mandy Shine mandy.shine@themoodiereport.com 12 Advertising Development Director Claire Wates claire.wates@themoodiereport.com 13 Web Development Director Dilantha Fernando dilantha@revomobile.com 14 Office Administrator Mary Bannon mary.bannon@themoodiereport.com The Moodie Report is published by Moodie International Ltd and is a registered trademark. All rights reserved. Nothing may be reprinted or reproduced in whole or in part without written permission from the publisher. Moodie International Limited Boston House, 69 Boston Manor Road, Brentford, Middlesex TW8 9JJ, UK The Moodie Report

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Aldeasa s great global showcase at Madrid Barajas T4

MARCH/APRIL 06 TRAVEL RETAIL INTELLIGENCE WWW.THEMOODIEREPORT.COM Aldeasa s great global showcase at Madrid Barajas T4 FREE DVD Thought Leadership, supported by Nestlé International Travel Retail Where