CHAPTER IV CONCLUSION AND SUGGESTION

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Phyllis Kelly
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1 CHAPTER IV CONCLUSION AND SUGGESTION A. CONCLUSION 1. Garuda Frequent Flyer Garuda Frequent Flyer is a service launched by Garuda Indonesia airline in 2009 as a form of appreciation of its loyal passengers. Garuda Frequent Flyer is a point-based member that will be exchanged with variety of advantages. In 2014, Garuda Indonesia made development of the Garuda Frequent Flyer namely "Garuda Miles". Through Garuda Miles, Garuda Indonesia began to focus upon the passengers and makes them as important elements in the business. The development of Garuda Frequent Flyer program occurred around the world. The GFF member can enjoy the best service in the airline partners and worldwide airports. Garuda Frequent Flyer member card is divided into three types, namely GFF regular, GFF Junior and GFF Executive Card (EC +). GFF Regular has four levels of member card; GFF Blue, GFF Silver, GFF Gold, and GFF Platinum. Each member type has its advantages. The lowest level of GFF member is Blue and the highest is Platinum. Becoming a member of Garuda Frequent Flyer will certainly be much different with other passengers of Garuda Indonesia. Through GFF member, Garuda Indonesia guarantees the GFF member will get more advantages than the regular passengers who are not GFF member. 2. GFF Applied in Garuda Indonesia BO Solo Based on the discussion in Chapter 3, it can be concluded that Garuda Frequent Flyer program has been applied very well. The ticketing office, reservation, and GFF staff run the GFF program successfully. The GFF tasks given by GFF staff to ticketing office and 37

2 38 reservation staff are very well shared. The GFF tasks run in three divisions in order to help the GFF staff that is also a reservation staff at Garuda Indonesia BO Solo. The ticketing office staffs are one of the busiest staffs dealing with many tasks of GFF. However the GFF staff does not force the ticketing office staffs to deal with all the tasks of GFF, including the GFF task which cannot be handled by the ticketing office staffs. All of the staffs have also been able to fulfill all requests of GFF member friendly and quickly. With the GFF service counter, it helps the GFF member who wants to do transaction a lot and makes the GFF member feel more prioritized than other passengers. In March 2015, Garuda Indonesia BO Solo has gained new members of GFF. From 9000 new members who joined GFF program, most of them join the GFF program because of their own willing. The impact that company gets is all of members always fly with Garuda Indonesia continously. B. SUGGESTION 1. Ticketing office, Reservation, and GFF Staff who Handle GFF tasks The service given by ticketing office, reservation and GFF staffs is already satisfying. All staffs can run the GFF task well. It is hoped that the ticketing office staff who always deal directly to the passengers to be more professionals when doing their job. The ticketing office staff should always give a friendly smile when serving the passengers who will do any transactions, but at some point the ticketing office staff is less able to control himself. He has to keep being friendly even though he has personal problem. Another suggestion to the GFF staff is hoping that the GFF staff of Garuda Indonesia BO Solo to master GFF program especially about the history of GFF because this is their job, so when passengers, GFF members, or the internship asked him about GFF program then the GFF staff can give information about the GFF program accurately.

3 39 2. GFF Members of Garuda Indonesia The writer suggested to all of GFF members that they should give detail information when registering themselves as a member of the GFF, updating their recent address, mentioning the number of their GFF member on reservation and also keeping their GFF member card safe. The GFF members should also be more patient when they are waiting for his/her GFF permanent member card and the GFF members are advised not to be shy to ask about the GFF program because it will influence the advantages they will get. 3. English Diploma Student The writer suggested that if the English Diploma students want to do job training in PT Garuda Indonesia BO Solo, they should choose the division which has activities that are at least appropriate with what they have learnt in class. The writer suggested the students of English Diploma to do the job training in ticketing office or reservation. So, English Diploma students can get more experience when using English directly such as talking to the foreign passengers to having aviation knowledge that they did not achieve in the class.

4 40 BIBLIOGRAPHY Miro, Fidel. (2012). Pengantar Sistem Transportasi. Jakarta: Penerbit Erlangga Suwantoro, Gamal. (1997). Dasar-dasar pariwisata (2 nd ed). Yogyakarta: Andi The Chartered Institute of Marketing (CIM). (2009). Marketing and the 7Ps. Retrieved Juni 1, 2015, from Whalley, Andrew. (2010). Strategic Marketing (1 st ed). Retrieved Juni 1, 2015, fromhttp://library.ku.ac.ke/wpcontent/downloads/2011/08/bookboon/strategy/strategic-marketing.pdf Yoeti, Oka A. (2001). Ilmu Pariwisata: Sejarah, perkembangan dan prospeknya. Jakarta: PERTJA Yoeti, Oka A. (1990). Tour and Travel Management.Cet:2. Jakarta: Pradnya Paramita Internet Source:

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CHAPTER III DISCUSSION. A. Job Training Activities

CHAPTER III DISCUSSION. A. Job Training Activities CHAPTER III DISCUSSION A. Job Training Activities The writer did some activities and tasks during job training in PT Garuda Indonesia BO Solo related to subjects that the writer got in the classroom and