IT S YOUR VACATION. OWN IT.

Size: px

Start display at page:

Download "IT S YOUR VACATION. OWN IT."

Emerald Sutton
5 years ago
Views:

1 IT S YOUR VACATION. OWN IT. OWN IT AT MYCLUBWYNDHAM.COM 4/20/17 SUPPLEMENT TO THE CLUB WYNDHAM PLUS RESORT DIRECTORY

2 OWN A BETTER VACATION FROM THE START. Get ready to own more smiles, more adventures and more unforgettable moments thanks to updates to the CLUB WYNDHAM Plus Program Guidelines, as well as the newly redesigned CLUB WYNDHAM Plus member website. As part of an ongoing commitment to enable more owners to vacation where they want, when they want and how they want, the updates made by the FairShare Vacation Owners Association Board help you own your vacation experience.* In addition to these important updates, your member website has undergone a complete makeover, including enhanced functionality, putting you in the driver s seat of your next vacation! It provides an even better owner experience that includes easier booking and robust travel content allowing you to maximize your ownership. Whether you re planning an impromptu retreat or an excursion years in the making, the new-and-improved myclubwyndham.com will not only help you get on vacation, but get more out of your vacation. *Unless otherwise stated, these updates are effective with the launch of upgraded systems, including the enhanced myclubwyndham.com. Stay tuned to myclubwyndham.com/ownit for more information on when you can expect the launch of these upgraded systems.

UNIQUE LOGIN Making reservations and managing your CLUB WYNDHAM Plus membership is easier than ever!

4 OWN ENHANCED TRAVEL PLANNING. The new website empowers you by providing an immersive experience and 24/7 access. With more of your account information visible, the ability to book Advance Reservation Priority at most resorts and more flexibility in booking, vacation planning has never been easier. UNIQUE LOGIN Making reservations and managing your CLUB WYNDHAM Plus membership is easier than ever! Each of your family members and friends who are listed as owners on your membership can create and customize their own online experience from adding a profile picture to building their very own vacation wish list. 24/7 WEBSITE AVAILABILITY Life happens outside of business hours. Enjoy the opportunity to make your CLUB WYNDHAM Plus reservations using myclubwyndham.com all day, every day. Plan something fun today Fadia To help you effectively manage your account, the start time for any transactions impacted by a reservation or benefit timeline will be 12 a.m. ET.

KNOW WHAT YOU OWN* In an ongoing effort to enhance your owner website, we are happy to introduce some new features within the My Ownership section of myclubwyndham.com.

5 KNOW WHAT YOU OWN* In an ongoing effort to enhance your owner website, we are happy to introduce some new features within the My Ownership section of myclubwyndham.com. These features will help make vacation planning simpler for you and your family so you can focus on building memorable vacations and using all the benefits available to you as a CLUB WYNDHAM Plus member. As a CLUB WYNDHAM Plus member, you receive specific benefits that are associated with your contract and membership type. Your points allow you to use your benefits, regardless of which contract they came from, and with our upcoming enhancements you will no longer have to worry about different points types and their eligibility. The Points History within the My Ownership section will help you keep track of how your points are used. This gives you a view into the reservations and benefits you have booked or enjoyed, as well as when your new points are awarded to your membership account. Just as the Points History lets you look to the past, the Points Calculator lets you look to the future to help you determine what you have available for upcoming vacations and benefits. *The Points History feature will begin accumulating a history of transactions following the launch of the upgraded systems. It will not show historical data prior to the systems upgrade.

6 OWN MAXIMIZING YOUR MEMBERSHIP. Your updated guidelines combined with the enhanced owner website provide you with all the necessary tools to ensure you make the most out of your CLUB WYNDHAM Plus membership all in an engaging and easy-to-navigate environment. WYNDHAM CLUB PASS RESORT INFORMATION AVAILABLE ONLINE See how the other half lives! WYNDHAM Club Pass allows you the unique opportunity to experience the style of a WorldMark, The Club vacation. Get to know these resort locations and see what each can offer you on myclubwyndham.com prior to calling in to make a reservation. NORMALIZED CALENDAR To help you determine when you can take advantage of the many benefits available to you, we are moving to a normalized calendar. This means each month will be considered to have 30 days regardless of the actual amount of days within that particular month. You will no longer need to count down to the exact number of days to determine the opening of your benefit window. CHECK-IN DAY REQUIREMENTS* LENGTH OF STAY REQUIREMENTS* You can now book up to 14 nights on one reservation with no more than seven nights of the reservation going into the next booking window. When booking 14 days or less prior to check-in, a one-night stay may now be booked. *Some resorts in the CLUB WYNDHAM Plus portfolio require check-in on specific days and/or seven-night stays at all times. Please visit the individual points charts to determine requirements. PRIORITY RESERVATIONS ONLINE Now you have the ability to book most of your Priority Reservations online, including Advance Reservation Priority, Reciprocal Advance Reservation Priority and even Exclusive Access reservations for Presidential Reserve and Margaritaville Vacation Club by Wyndham. Experience more flexibility when booking Priority, Standard and Express reservations; now check in on any day of the week at CLUB WYNDHAM Plus resorts.

ROTATING PRIORITY LIST RETIREMENT Effective immediately, the Rotating Priority List will be retired from CLUB WYNDHAM Plus due to the limited use of this benefit.

7 ROTATING PRIORITY LIST RETIREMENT Effective immediately, the Rotating Priority List will be retired from CLUB WYNDHAM Plus due to the limited use of this benefit. This benefit attempted to provide the opportunity for owners to request travel during peak times at locations other than their home resort and went widely unused. CANCELLATION POLICY We ve simplified the Cancellation Policy to better support your vacation planning needs. Canceling 15 Days or More Prior to Check-In If your reservation is canceled 15 days or more prior to the check-in date, the points used for the reservation will be returned to the Use Year from which they came and will retain all of their original benefits. Canceling 14 Days or Less Prior to Check-In If your reservation is canceled 14 days or less prior to the check-in date, the points used for your reservation will be forfeited. Last-Minute Reservations If you are making a reservation 15 days or less prior to check-in, you have 24 hours to cancel your reservation without forfeiting your points. When booking a reservation for same-day check-in, the reservation must be canceled prior to 12 a.m. ET to avoid forfeiting your points. Points & Housekeeping Credits Rental* If you cancel a reservation made with rented CLUB WYNDHAM Plus points or Housekeeping Credits, in accordance with the Cancellation Policy, you will now receive a refund of those fees spent to the original source of payment. This also includes reservations made through WYNDHAM Club Pass. *This applies only to reservations made and canceled after the launch of the upgraded system. LOCK-OFF UNIT HOUSEKEEPING CREDITS We ve simplified the Housekeeping Credits required for lock-off units. There will be no difference in the amount of Housekeeping Credits required for a standard bedroom size and a lock-off unit.

OWN INCREASED FLEXIBILITY. Whether you re planning a weekend getaway, a family retreat or the vacation of a lifetime, you have the flexibility to create the trip of your dreams.

8 OWN INCREASED FLEXIBILITY. Whether you re planning a weekend getaway, a family retreat or the vacation of a lifetime, you have the flexibility to create the trip of your dreams. POINTS DEPOSIT FEATURE Enjoy additional flexibility with the new Points Deposit Feature. This benefit allows you to move all or a portion of your current Use Year points into a future Use Year. You may deposit your points into your next Use Year or two Use Years from now, allowing you to use these points for the benefit of booking Standard and Express reservations at eligible CLUB WYNDHAM Plus locations in the future. Deposited points will expire at the end of the Use Year selected and may not be moved again. The Points Deposit Feature is available online for a fee of $39, or $49 when speaking to a Vacation Guide. Members wanting to use this feature must take action to deposit the points within three months after the start of the Use Year. This is considered a final transaction and the fee is nonrefundable. With the launch of upgraded systems, the Points Deposit Feature is available online at myclubwyndham.com. The Points Deposit Feature is replacing the Points Credit Pool, which is being retired from the CLUB WYNDHAM Plus program. Points already in the Points Credit Pool may be used to book Standard and Express reservations until their expiration date. As we prepare for the upcoming changes, effective immediately, 2019 points will not be eligible to be placed into the Points Credit Pool. RESERVATION TRANSACTIONS A Reservation Transaction is required for reservation activity within the CLUB WYNDHAM Plus program. You receive one complimentary Reservation Transaction each calendar year for every 77,000 points you own. A Reservation Transaction is now required each time one of the following transactions is confirmed: Resort reservations Worldwide External Exchange deposits Adventures by CLUB WYNDHAM Converting points to maintenance dollars WYNDHAM Club Pass reservations Cruising with CLUB WYNDHAM

Additional Reservation Transactions may be purchased to complete these transactions at the newly reduced rate of $19 when booking online or $39 when speaking to a Vacation Guide.

9 Additional Reservation Transactions may be purchased to complete these transactions at the newly reduced rate of $19 when booking online or $39 when speaking to a Vacation Guide. Please note: CLUB WYNDHAM Gold and Platinum VIP Owners continue to enjoy the benefit of unlimited complimentary Reservation Transactions. GUEST CONFIRMATIONS New Guest Confirmation Award All CLUB WYNDHAM Plus members will now receive two complimentary Guest Confirmations to use each year so that family and friends can enjoy the CLUB WYNDHAM experience. Please note: CLUB WYNDHAM Silver, Gold and Platinum Owners will continue to enjoy their current allotment of Guest Confirmations. Adding Guest Confirmations to Your Reservation When booking more than one unit with dates that overlap within the same period, a Guest Confirmation must be added to the additional reservation(s) within 48 hours after the reservation(s) is confirmed. If you have not obtained the required Guest Confirmation(s) within 48 hours after the reservation(s) is confirmed, the additional reservation(s) will be subject to cancellation, and the corresponding points may be forfeited in accordance with the CLUB WYNDHAM Plus Cancellation Policy. When booking more than one unit with dates that overlap within the same period within 48 hours of check-in, a Guest Confirmation must be added at the time of booking. If you do not have the required guest information, the reservation cannot be booked. If you currently have any overlapping reservations, you must add a Guest Confirmation to those reservations or update the reservation to accurately reflect the owner on your account who is traveling. If Guest Confirmations are not added to the reservations within 48 hours of the launch of the upgraded systems, they will be subject to cancellation in accordance with the CLUB WYNDHAM Plus Cancellation Policy. Stay tuned to myclubwyndham.com/ownit for updates on the launch.

OWN TAKING IT UP A NOTCH. With some new enhancements to your CLUB WYNDHAM VIP benefits, our goal is to make it easier for you to enjoy your best vacation possible.

10 OWN TAKING IT UP A NOTCH. With some new enhancements to your CLUB WYNDHAM VIP benefits, our goal is to make it easier for you to enjoy your best vacation possible. VIP UPGRADE OPT-IN FEATURE The VIP Unit Upgrade benefit is now improved! Save time and energy with our new opt-in feature and get back to the things that matter most. When you confirm a reservation online, or with a Vacation Planning Guide, you can simply request that we search for your upgrade once the upgrade window opens. This exciting enhancement will automatically upgrade your existing reservations to the next largest unit if it becomes available during your upgrade window! All you need to do is make your reservation and allow us to upgrade the experience. Following the launch of the upgraded systems, if you would like to upgrade any reservations that were previously booked, you may do so by going online to myclubwyndham.com and opting in for an upgrade or by calling the Vacation Planning Center and requesting your reservation be opted in for an upgrade. If you do not opt in, your reservation will not be upgraded.

PRESIDENTIAL RESERVE AND VIP RECIPROCAL ADVANCE RESERVATION PRIORITY INCREASE CLUB WYNDHAM Gold and Platinum Owners will now receive additional opportunities to book in advance.

11 PRESIDENTIAL RESERVE AND VIP RECIPROCAL ADVANCE RESERVATION PRIORITY INCREASE CLUB WYNDHAM Gold and Platinum Owners will now receive additional opportunities to book in advance. The VIP Reciprocal Advance Reservation Priority (RARP) benefit lets you book 11 months in advance of check-in at eligible resort locations. POINTS DEPOSIT FEATURE WINDOW EXTENSION With the introduction of the Points Deposit Feature, VIP members enjoy even greater flexibility with extended deposit windows. OWNER TYPE Silver Owners DEPOSIT DEADLINE 6 months after Use Year start date CLUB WYNDHAM Gold Owners may now use this benefit two times a year and CLUB WYNDHAM Platinum Owners three times a year. We are excited to announce that CLUB WYNDHAM Platinum Owners with exclusive rights in CLUB WYNDHAM Presidential Reserve will receive four RARP reservations each calendar year. Gold Owners Platinum Owners 9 months after Use Year start date Anytime during the Use Year

12 IT S YOUR VACATION. OWN IT /17

QUICK GUIDE TO OWNERSHIP AT THE GRAND COLORADO ON PEAK 8

QUICK GUIDE TO OWNERSHIP AT THE GRAND COLORADO ON PEAK 8 TABLE OF CONTENTS Grand Colorado on Peak 8 Calendar Wheel 4 Seasons of Ownership at the Grand Colorado on Peak 8 5 2016 2017 Calendar 6 7 2018 2019