for THOUGHT A newsletter for partners and friends of CPCS we cherish...

Transcription

1 FOOD for THOUGHT Issue 17 Dec 2005 A newsletter for partners and friends of CPCS we cherish...

2 In This Edition CPCS 2005 Review 3 CPCS Collects Gold Award as "Overseas Best Caterer of 2004" 4 CPCS Receives the Prestigious CX Excellence Award British Airways Honours CPCS as a Partner in Excellence Amoy and Angliss Honoured with CPCS Awards 8 CPCS Concentrates on Quality Management 8 5 CPCS Athletes Win Medals Despite First Time Participation 9 Cited For Being A Loving & Caring Company 5 CPCS Joins Hands with ORBIS... Brings Brightness to The World 9 Energy Saving Projects Win AA Merit Award 2004/ A Helping Hand to Sunnyside Club 9 Successful Return from HOFEX Eyes On Hygiene... Better Hygiene 10 Chef Apprentices Racked up Experience in Black Box Challenge 6 New Management in Purchasing Department 11 Welcome Four New Airlines to Our Growing Family of Customers 7 Vietnam Air Caterers 12 Cebu Pacific Catering Services 12 CLS Catering Services Toronto 12 CATHAY PACIFIC CATERING SERVICES 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong Telephone : (852) Fax : (852) Sita : HKGHMCX We welcome your comments on our newsletter. Please contact Ms. Wings Mok at Telephone : (852) Fax : (852) wings.mok@cpcs.com.hk

3 CPCS 2005 Review In the blink of an eye, year 2005 is drawing to a close. In review, I am pleased to conclude that together, we have written another chapter of success into our corporate history. Benefiting from the continued recovery of tourism worldwide, the number of meals has markedly increased. As a group, for the first 9 months, we achieved approximately 17% growth in volume over the same period in Of that, 6% comes from our kitchens in Canada and 11% from our kitchens in the Asia Pacific Region. For the first time, the average number of meals per day exceeded the 100,000 landmark! Our Hong Kong kitchen also broke the record for number of meals produced on a single day! The day, 21st July, 2005 is one to remember, when the number of meals soared to a new high of 68,103! Simple figures with tremendous significance; behind these figures we find unequivocal trust in us from our customers and the devoted effort of an excellent workforce. Alex Chau, CEO In addition to quantitative success, we recognize the outstanding qualitative achievements by our kitchens around the globe through the applause from our airline customers. In North America, CLS at Vancouver was awarded the Best Longhaul Caterer from Korean Air (KE), as well as the Best Account Executive Award from Cathay Pacific Airways (CX). In addition, CLS Toronto received the Quality Cube Award - Gold from Lufthansa German Airlines (LH) for the second year in a row! VAC kitchen in Vietnam was presented the Silver Prize of the Overseas Best Caterer Award 2004 from All Nippon Airways (NH). Back at home, Hong Kong CPCS took the Overseas Best Caterer Gold Prize from All Nippon Airways (NH), and the Recognition of Excellence Award from Cathay Pacific Airways (CX). The positive response of our customers is more than encouraging and confirms that our belief in the ultimate importance of quality is gaining more approval than ever. In less than a month, we will be greeting the year Although optimistic for the future, we must be cautious. A number of clear but uncontrollable factors challenge us, including rapidly climbing fuel costs, the threat of natural disasters, and the possible industrial impact of terrorist attacks. Add to this concerns about a possible Avian Flu epidemic, and we are faced with many factors, all of which threaten to overshadow the healthy comeback of the worldwide travel industry and in turn the airline catering business. Uncertain as to what the future holds for us, we hope for the best and also ensure we are well prepared for the worst. In the face of the challenges that may lie ahead, every member in CPCS will continue to work to the highest degree of professionalism and as always, provide the best service to our customers. Lastly, I take this opportunity to wish you and your family good health and prosperity in CPCS is proud to announce that we have received a number of awards over the past few months. These awards, presented by our airline customers and other non-airline organizations, have not only recognized our high quality product and professional service delivery to our customers, but also acknowledged our great care for society. 3

4 CPCS Collects Gold Award as "Overseas Best Caterer of 2004" In 2004, CPCS was delighted to receive the "Overseas Best Caterer of Silver Prize" from All Nippon Airways (NH). Our clear goal thus became to go one step better. This year, it is thus with immense pleasure that we have been awarded the "Overseas Best Caterer of Gold Prize" by ANA. This has indeed been one of the most welcome and encouraging pieces of news received in the second half of the year. This award is based on a variety of evaluation criteria, including in-flight meal quality, hygiene control, bacteria investigation, equipment control, loading quality and routine handling evaluation. Our receipt of this top award represents ANA* acknowledgement of our professional management and recognizes our greatest efforts and dedication to providing the finest catering products and services to our valued customers. Our General Manger, Mr Angus Barclay, Commercial Manager, Ms Clara Ma, Executive Chef, Mr Jörg Kubisz, and our Japanese Sous Chef, Mr Mori Shizuaki were all invited to attend the award presentation ceremony and dinner held on 20th October 2005, at the Narita ANA Hotel in Tokyo, Japan. To express their gratitude for the invitation, for the first time, our staff wore Japanese traditional clothing when receiving this top prize from ANA. The Gold Prize bestowed on us by ANA is attributed to the 1,700 staff at CPCS who work together to achieve professionalism. CPCS treasures not only this award, but also the more than 30 years of a long and valuable business partnership with ANA. We will continue to make every effort to meet and exceed customer expectations. CPCS Receives the Prestigious CX Excellence Award 2004 In June, CPCS received the *ecognition of Excellence Award 2004*presented by Cathay Pacific Airways (CX). This new award from CX, evaluated by all Inflight Services Department (ISD) Catering team members, is to honour the supplier that achieves outstanding dedication, initiative, flexibility and commitment. CPCS is truly excited to become the first ever winner. The recognition is undoubtedly a tribute to all our staff members who consistently demonstrate what CX describes as "ervice Straight from the Heart" We pledge to continue to strive for the highest levels of performance and ensure the top quality of products and services delivered to all CX flights. 4

5 British Airways Honours CPCS as a Partner in Excellence CPCS is honoured to receive the "Partners in Excellence 2004/2005" award from British Airways (BA). This is the second consecutive year that we have received this award. This award again recognizes CPCS as a professional supplier that has delivered safe and consistent catering products and services to British Airways throughout the year. Our airline industry is ever-changing and full of challenges, but CPCS is always willing to work closely with British Airways to deliver the highest possible standards of products and services. Cited For Being A Loving & Caring Company Energy Saving Projects Win AA Merit Award 2004/2005 The "Airport Environmental Best Practice Competition 2004/2005" organized by the Hong Kong Airport Authority, was celebrated on 22nd April 2005 at Regal Hotel in the Hong Kong International Airport. CPCS was awarded the "2004/2005 Airport Environmental Best Practice Competition Merit Award" which recognized our continuous efforts to protect and conserve our environment. In 2004, CPCS conducted several energy-saving projects, such as implementation of a Ventilation Demand Control at the staff canteen and installation of a Solar Reduction Window Film at the tray-setting area. This year, we installed T5 energy-saving light tubes in the production area and implemented Ventilation Demand Control Phase II at the fruit and cheese room, vegetable preparation room and fruit preparation room. Additionally, a heat exchanger was installed in the steam boiler system. A feasibility study is being carried out on reducing water waste by installing water flow reducers on water taps. The Caring Company Scheme was launched in 2002 by the Hong Kong Council of Social Services. This scheme develops a bridge between the business and social service sectors, with a view to promoting social welfare development in Hong Kong, facilitating cross-sectoral partnerships, and advocating equality, justice, social integration and a caring society. CPCS has been named a "Caring Company" for the second consecutive year, in recognition of our enduring efforts in caring for the community and our commitment to corporate citizenship. As a Caring Company, CPCS's scope of caring is extensive. Over the past year, we have actively participated in a variety of social services and charity events. Previous activities include: - Visits to the elderly - Blood Donation Day - UNICEF - Staff Field Trip to South Africa - Hong Kong Community Chest - Dress Casual Day - Donations to ORBIS - Production Green Foundation Charity Walk - Hong Kong Red Cross - South Asia Relief Fund Donations - UNICEF - Change for Good Charity Collection Our company will continue to cultivate corporate citizenship activities and be committed to making a consistent contribution to the wellbeing of both Hong Kong citizens and the local community as a whole. As a member of Hong Kong society, CPCS is committed to environmentally conscious development. We will continue to take the initiative to address our environmental responsibilities, study and implement environmentally-friendly projects, to make our environment a better place in which to live and work. 5

6 Successful Return from HOFEX 2005 It is certainly encouraging to know that Hong Kong has bounced back and CPCS had the opportunity to be part of a very successful HOFEX 2005 held at the Hong Kong Convention and Exhibition Center. This year's culinary competition experienced its best participation in many years with over 450 entries, the majority coming from overseas teams. Seven chefs from CPCS participated in the "Hong Kong International Culinary Classic (HKICC) 2005" from 10th to 13th May Two of our chefs achieved success, with excellent culinary performances in the Practical Hot Cooking Category of Modern Chinese Cuisine. We would like to congratulate all our young team of chefs, and in particular Sam Tam, Junior Sous Chef, who won a bronze medal with a dish called "House Filled with Treasures" and Apprentice Chef, Gody Mak, who also achieved a bronze medal with the dish named "Beef Stir-Fried with Four Seasons Fruit" Chef Apprentices Racked up Experience in Black Box Challenge "It wasn't" just a Culinary Competition, but also a Full Food and Beverage Services Competition including a table setting. Although we didn't win, we did win our competence and confidence. It was a great learning experience for them and I know they gained tremendously from it.*said Bobby Shum, our team Captain. Young chefs in many leading Asian hotels are finding innovative and highly creative ways to use dairy foods in their cuisine, thanks to a challenging food promotion known as The Black Box Competition. The name refers to a mystery box of food ingredients. Chefs from 12 teams accepted the challenge of devising meals from the Black Box, using only the foods in the box. Once open, the chefs used their creative talents to come up with an innovative menu in just one hour. The menu was then presented the following day to a panel of international judges and was served at a gala dinner. CPCS participated in the Black Box Competition sponsored by Meat & Livestock Australia on 23rd -24th June The Competition welcomed young chefs under 30 years of age from many leading local and international hotels, clubs, restaurants and catering institutions. 6

7 Welcome Four New Airlines to Our Growing Family of Customers CPCS is pleased to announce that four airlines have joined CPCS as new customers this year. The new airlines are Bangkok Airways, Palau Asia Pacific Air, Hong Kong Express and Shenzhen Airlines, bringing the total number of our airline customers to 32. Bangkok Airways (PG) Bangkok Airways (PG) became our first new airline customer in 2005, with its inaugural flight on 22nd April Currently, PG operates four weekly scheduled flights between Hong Kong and Thailand's resort paradise of Koh Samui. Located at the south of Thailand, Koh Samui, the largest amongst the hundreds of islands in the calm, crystal seas of the Gulf of Thailand, is renowned for its beautiful diving sites, snorkelling, sea-canoe adventures and lovely beaches. Paula Asia Pacific Air Palau is made up of about 200 islands, with only eight permanently inhabited. Palau is located southeast of the Philippines in the western Pacific Ocean and enjoys a pleasantly warm climate year-round. Palau is famous not just for its natural beauty, but is also rated as one of the world's best diving destinations. If you have an opportunity to board PG flights, during the meal service you will surely be amazed to discover that all onboard meal carts are decorated with colourful paintings. One gets a glimpse of the Thai culture even at 30,000 feet in the sky! CPCS is pleased to have Palau Asia Pacific Air (0P) as our airline customer. 0P started its inaugural flight on 30th July this year. Currently, 0P operates two flights per week, flying from Taiwan to Hong Kong and on to Koror, the capital of the Republic of Palau. Hong Kong Express Airways (UO) The Hong Kong airline industry has turned a new page during the second half of this year, with Hong Kong Express Airways Limited (UO) becoming the fourth airline company based locally. Shenzhen Airlines (ZH) Shenzhen Airlines (ZH) became our new airline customer in September and is the first Mainland based carrier that has established a business tie with CPCS. Currently, ZH operates three weekly flights between Hong Kong and Nanning. CPCS provides top-up meals for its ex-hkg flights. Formerly known as Helicopters Hong Kong Limited, which has been providing a full range of helicopter services since 1997, Hong Kong Express Airways commenced its first passenger flight in September. UO is the first airline using the ERJ 170 aircraft in the Asian region and currently provides four daily direct flights between Hong Kong and Guangzhou and three daily flights between Hong Kong and Hangzhou. The first ZH flight touched down in Hong Kong on 10th September An inauguration ceremony was held at the airport to officiate the start of its CPCS service. Representatives from Shenzhen Airlines, the Airport Authority and the media all gathered to mark this memorable moment. Representing CPCS, our Airline Account Manager, Mr Jackson Ng, offered the inaugural flight crew a fruit basket to express our best wishes for their success. 7

8 CPCS Concentrates on Quality Management As a world-class caterer focusing on service excellence and quality, we require team players committed to quality management. We launched our first Quality Day for all our senior management on 8th April 2005 at the Clear Water Bay Golf & Country Club. The Day was indeed a continuation of the Service Culture Campaign. The primary goal of the Day was to align quality measures within CPCS and act as a great tool to link up with each other. Amoy and Angliss Honoured with CPCS Awards As the gatekeeper of quality, hygiene and safety for inflight catering services, CPCS took a proactive role in mastering the supply chain quality control by introducing the Supplier Performance Recognition Programme last year. This programme encourages and promotes continuous improvement from suppliers, by requiring them to adhere tightly to CPCS's high performance standards. On 25th February 2005, CPCS presented the Best Supplier Award 2004 to Amoy Food Ltd, and the Most Improved Supplier 2004 to Angliss Hong Kong Food Services Ltd (AHKFSL), in recognition of their outstanding performance among all the suppliers of CPCS. As explained by our General Manager, Mr Angus Barclay, "The key to making good food is to start with good ingredients. By recognizing the performance of suppliers, this programme facilitates CPCS's efforts to safeguard, in particular, food quality and hygiene standards of meals provided to our valued customers. CPCS establishes quality assurance in the supply chain of this evolving marketplace." After Dr. Belbin's self-perception exercise, management felt better able to understand their strengths and weaknesses in the area of team-building. Management also shared its common approach to quality measurement and supporting systems among departments. With the assistance of management consultant Mr. Raymond Yu, several current quality measures were enhanced and refined. A half-day follow-up meeting was held on 20th May to reach consensus on important measurements. With this focus on driving our management team to a higher level of performance, we ensure continuous improvement in our quality products and services. 8

9 CPCS Athletes Win Medals Despite First Time Participation Nine of our CPCS staff were blazes of fire at the CX Sports and Fun Day on 21st May It was CPCS*first participation in the CX Sports & Fun Day. Nine members took part in 18 individual competitions and two relay races. They reaped 3 gold medals, 5 silver medals and 3 bronze medals. On top of the outstanding individual performances, CPCS also achieved satisfactory overall results. We were first runner-up in the 4x100M Invitation Cup Competition. And, we were second runner-up in the Departmental Overall Ranking, only 6 points behind the first runner-up. Congratulations to CPCS' athletes who have demonstrated ardent support to our Sports Team! A Helping Hand to Sunnyside Club CPCS seeks to assist those who are less able to help themselves. It has always been our pleasure to support charity work whenever possible, and on 6th July, 13th July, 21st July and 1st September, CPCS sponsored food and beverage to the Sunnyside Club. Sunnyside Club is a registered charity organization formed by employees of Cathay Pacific Airways to look after the well-being of handicapped children. The foundations of the Club were laid in the early 1980's, when a small group of cockpit crew members became involved with the Sunnyside School for mentally and physically handicapped children at Anderson Road. They worked on various projects to help the children. Initially, the group consisted of only the cockpit crew members but gradually increased as people from other departments joined and made monthly contributions to the Club. There are now over 700 people donating to the Club each month and the Club's annual budget is in excess of HKD$1.5 million. The Club was incorporated as a charity on 7th August 1987, and is managed entirely by volunteers. This year, the club organized four outings for Sunnyside School, Po Kwong School, Pui Oi School and the Hong Kong Down Syndrome Association. After visiting the Cathay Pacific City and the Government Flying Service, CPCS provided food and beverage for over 60 children and volunteers, to ensure they neither went hungry nor thirsty. CPCS cares and concentrates on the little extras that put smiles on the faces of the children of Hong Kong. CPCS Joins Hands with ORBIS... Brings Brightness to The World As a "Caring Company" CPCS is devoted to participating in a variety of charitable activities to show our concern for society. Not only do we care for people in need in Hong Kong, but we also care for those living in other parts of the world. For the second consecutive year, CPCS has actively supported ORBIS --- a global humanitarian organization dedicated to eliminating avoidable blindness in developing countries. This year, CPCS made its contribution to ORBIS through CPCS*cabin crew feedback questionnaire donation. For every completed survey we received from the crew, CPCS donated US$1 to ORBIS. The result was 743 questionnaires collected and a donation by CPCS in the sum of HK$5,795.4 to the charity. Additionally, from 1st August 2005 to 31st October 2005, a collection box was placed at our entrance to encourage charitable donations from our colleagues. A first batch of HK$2,226.3 was collected. Being a socially responsible corporation is always within our scope of business. CPCS will definitely continue to collaborate with ORBIS to help restore sight and provide a higher quality of life to people in developing countries. 9

10 Eyes On Hygiene... Better Hygiene In the past two quarters, two campaigns covering different topics were held, to remind Production staff to follow good hygiene practices. The staff showed great interest in participating in the campaigns. "Don't forget hand washing" {2nd Quarter} An onsite briefing on the theme, *etter Hand Washing, Better Food Hygiene*was given to each section and a poster was distributed afterwards as a reminder. A number of tasks, including (i) blitz check, (ii) onsite quiz and (iii) hand swab, have been implemented to evaluate the hand washing performance of each section. The Japanese Kitchen was the winner of this campaign. "Work place food safety: Equipment and food storage" {3rd Quarter} A "Train The Trainer" program was given to all Chefs de Partie. They became the trainers for their respective sections, and undertook the responsibility for downloading the message of *roper equipment and food storage*to their colleagues. In turn, an on-site quiz was led by each section* Chef de Partie. The Butchery, Japanese and Special Meal sections scored the highest in this program. "Risk of food contamination" is the topic of the up-coming campaign {4th Quarter}. A series of videos will be provided to the Production staff. It is believed that staff* hygiene concepts can be reinforced under this kind of relaxing atmosphere. The results will be significant! 10

11 New Management in Purchasing Department This year, CPCS applauded and welcomed two management staff. Mr Philip Cocks and Ms Kalen Tang have been appointed as Strategic Purchasing Manager and Purchasing Manager, respectively. Ms Kalen Tang We are glad to welcome Ms Kalen Tang back to the CPCS family in August as Purchasing Manager. Kalen graduated from the University of Hong Kong in 1997, with a Bachelor Degree in English Studies, and obtained an MBA from the Hong Kong University of Science and Technology in She joined CPCS as a management trainee right after her graduation in After her twoyear training, she progressed through various departments, but remained focused on the commercial front of the catering business. "Working in the Business Improvement Department, for example, I grasped the essential business management tools and measurement systems required to run an airline catering business. Then, I moved onto Deli Fresh, where I applied all that I have learned to real practice." said Kalen. She was promoted to Manager Deli Fresh, and had full responsibility for running this CPCS subsidiary. "At Deli Fresh, we always strive to be the most reliable supplier of the best processed raw materials for airline meals. In particular, we spend non-stop effort on hygiene, the most important factor in airline catering." Mr Philip Cocks Mr Philip Cocks joined CPCS on 8th August Appointed as Strategic Purchasing Manager, Philip takes the role of planning, developing and implementing the best practices of purchasing competencies within CPCS to ensure sustainable business performance and improvements. Philip obtained a degree in Cost Accounting at Wits University in Johannesburg, South Africa, but decided to pursue purchasing as his career. This has given him the chance to acquire in-depth knowledge of supply chain management and ebusiness practices. Philip has over 25 years of experience in purchasing with an international background in blue chip companies, including RS Components (UK), Raytheon Data Systems (Australia), Unilever (South Africa), and Burns Philip (New Guinea). Previously, he worked at Cathay Pacific Airways Ltd. in Hong Kong as Manager of their Purchasing Development. He was responsible for the development of purchasing systems and processes. Philip has written several papers and spoken at major conferences in the UK and other countries in the world on Strategic Purchasing and Supply Chain Management topics. He is currently an Executive Committee member of the Hong Kong branch of the Chartered Institute of Purchasing and Supply (CIPS), one of the only two Hong Kong based professional development assessors for CIPS. Recently, he was invited to sit on the Business Advisory Board at Lingnan University to assist in the design and development of Supply Chain Management degree courses. Philip is married with two children and is interested in hill walking, travelling, reading and sports. He was at one time a professional soccer player in both Australia and South Africa. In 2002, Kalen was tasked to develop the school meals business. The business grew to 10,000 meals per day in "It was a big challenge but a meaningful project. Now, students in Hong Kong can enjoy high quality meals produced by us!" remarks Kalen. Kalen left CPCS in 2004 and joined Nestle Hong Kong Ltd, where she gained a broad understanding of Hong Kong's catering market and the worldwide food industry. Enriched and refreshed, she feels ready to contribute again to airline catering and accepts this new role of Purchasing Manager. Her responsibility is to increase value for our customers through costeffective and innovative purchasing of food, non-food, and services. She will be driving the entire Purchasing Team to work towards best practice purchasing processes, under the directions of Mr Philip Cocks, Strategic Purchasing Manager. Despite the foreseeable hectic life, Kalen feels assured and enthusiastic because she is surrounded by good friends and people whom she respects. Their support is always her driving force behind her striving for top achievement. 11

12 Vietnam Air Caterers Improvement and enhancement projects have been carried out at Vietnam Air Caterers to handle the increasing demand for inflight catering services. We have expanded the facility in the Ware-wash Section by adding an additional dishwasher line to its current layout. This new line has an integrated cutlery wash belt. To further enhance our operational effectiveness and efficiency, two new Hi-loaders came into operation in September, making for a total fleet of 15. In August, Singapore Airlines (SQ) extended their catering contract with VAC. Previously, 5 SQ morning flights were double-catered by Singapore whilst VAC catered only to daily afternoon flights. Under the new agreement, VAC will supply meals to all 12 SQ flights departed from Ho Chi Minh City. This shows a significant growth in our business. In addition to ISO 9001:2000 / HACCP / 5S, the company has been accredited with OHS from an external auditing company, BVQI. This accreditation acknowledges our commitment to fostering a healthy and safe working environment for all our staff. To share in the joy with CPCS Hong Kong at the same time, VAC is delighted to receive the "Overseas Best Caterer - Silver Prize" presented by All Nippon Airways (NH). This prize again reinforces the high quality catering products and services that VAC continues to provide to all its customers. VAC is committed to continuous improvement with a view to achieving greater success in future. CSL Catering Services Toronto Cebu Pacific Catering Services CPCS-CEBU HACCP TEAM Holding on for the last quarter of the year, Cebu Pacific Catering Services, Inc. has been riding the strain of the Philippine economy. Prime commodities have risen because of the scarcity of oil in the world market. Fuel prices have continued to be sky-high. Yet, CPCS-Cebu is pleased to state that operations are improving now that our systems have been refined towards HACCP Certification. Orientation took place last November In December 2004, we celebrated the First Family Day with an annual Christmas Party within unit grounds. Children were running around and participative during games and enjoyed their prizes. A singing contest was likewise held for the adults. Of course, a sumptuous dinner and giveaways topped the evening. During the summer, the staff enjoyed the break with a beach outing. Additional chartered flights from Cebu Pacific Air, Far Eastern and Philippine Airlines came in the months of July and August this year. Despite the challenging situation CPCS-Cebu has plunged into, we are confident that we will ride the tide and be on par with other airline caterers. CSL Catering Services Toronto is pleased to share with you that business has been running smoothly with the recent addition of several new customers. Air India commenced its service to Toronto in May this year and CSL succeeded in establishing a business partnership with the airline. Currently, Air India operates three B772 flights weekly from Toronto through Birmingham to Amritsar in India. The airline will continue to expand its service by adding three additional flights this December, making for a total of six flights weekly. Additionally, in May, Starbucks began offering a lunch program in their Toronto and surrounding area stores. Currently, over 140 stores offer such a lunch program. For this program, CLS produces approximately 10 different menu items daily, consisting of gourmet sandwiches, salads, and fruit or cheese plates. On 31st Oct 2005, Etihad Airways began its service from Toronto to Abu Dubai through Brussels. CLS provides catering services for all classes in the A332 flights which operate three times a week. A new Toronto-based carrier, Sunwing Airlines, begins its first revenue flight from Toronto on 17th November this year. The start-up fleet consists of two B738 aircraft, with further expansion of long-haul carriers planned for spring Our business environment is full of challenges and difficulties that are sometimes unforeseeable. CLS Catering Services Toronto pledges to definitely step-up our efforts to prepare for any such changes. Management Movements 12 Appointments Cathay Pacific Catering Services, Hong Kong Mr. Cheung Chin Choi Appointed as Chinese Cuisine Consultant (Apr 05) Ms. Wings Mok Appointed as Marketing & Customer Services Manager (Dec 04) Mr. Kenny Lau Promoted to Quality Assurance Manager (Nov 04)