Customer Services Officer

Transcription

1 Customer Services Officer Department: Airports Reports to: Supervisor If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcome you to join our largest airport servicing team at Hong Kong International Airport. Being the face of a great Airline, you will be interacting with passengers with different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors. Key Responsibilities: Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations Deliver a seamless airport experience to our passengers from check-in to boarding Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas Opportunities to assist some behind-the-scene operations tasks Prepare flight related documentations to ensure safe and an on-time operations The permanent Hong Kong resident status Minimum age of 18 Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent Proficiency in spoken English and Cantonese. Mandarin is an advantage Flexibility to work on shift schedules (including overnight and weekend) Successful applicants will enjoy the following: Roster based on a 5-day working week with flexible shift patterns World-class training, coaching and support throughout your career Opportunities to work across different teams in Hong Kong International Airport Comprehensive Insurance Scheme and Medical Coverage Staff and family concessional travel benefits

2 Customer Contact Specialist (2 years contract) Department: Global Contact Centres Reports to: Customer Contact Lead If you are passionate in providing a great customer experience in one of the world s greatest airlines using channels other than the traditional face-to-face with our customers, such as by phone, and s, we welcome your application to join our Global Contact Centre. As a Customer Contact Specialist, you are at the very frontend to assist our passengers to pick the right leisure product, impressing them through excellent tele-servicing, clearing enquiries such as reservations, and providing after sales supports for passengers around the world. Key Responsibilities: Advising on the travel itineraries be part to create a seamless travel experience Impress customers from around the global Provide assistance to customers for flights and general enquires on Cathay Pacific and Cathay Dragon s products Respond to customer inquiries, feedback and compliments Provide after sales service and care to our customers The permanent Hong Kong resident status Minimum age of 18 Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent Proficiency in English (spoken and written) and Cantonese (spoken), Mandarin is an advantage Flexibility to work on shift schedules (including overnight and weekend) Please visit for more information Successful applicants will enjoy the following: Roster based on a 5-day working week with flexible shift patterns World-class training, coaching and support throughout your career A safe and collaborative working environment in our Global Contact Centre Comprehensive Insurance Scheme and Medical Coverage Staff and family concessional travel benefits

3 Flight Attendant - Cathay Pacific If you have an outgoing personality and are always passionate with interacting with different people as well as travelling around the world, then join our teams and share your Life Well Travelled with us! Key Responsibilities: Carry out inflight safety and security procedures Demonstrate interpersonal effectiveness Actively look for ways to exceed passengers expectations Permanent Hong Kong resident status Minimum age of 18 Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent A minimum arm-reach of 208cm on tiptoe and to pass the pre-employment medical assessment for physical fitness Language Requirement: Proficiency in English for both airlines Proficiency in one of the following Asian Languages: Cathay Pacific: Bahasa Malaysia Cantonese Hindi Indonesian Japanese Korean Mandarin Tagalog Thai Mandarin as a third language is preferable Shortlisted applicants will be notified within six weeks. Re-applications within the past six months will not be considered. For enquiries, s can be sent to flightattendant@cathaypacific.com. Successful applicants will enjoy the following: Flexible work schedules to suit your lifestyle World-class training and structured career path A safe and collaborative working environment Flying/Ground Duty Allowance and Outport Per Diems Comprehensive Insurance Scheme and Medical Coverage Staff and family concessional travel benefits *Limited weekend interview timeslots available

4 Cadet Pilot Permanent HKID card holders will be considered for Cadet Pilot positions Cathay Pacific is excited to be expanding its fleet, and will be conducting interviews and selection for our Cadets Pilot Programme throughout the year in Hong Kong. Hong Kong Permanent Resident Be physically fit and qualify for a HKCAD Class 1 Medical Meet our flight deck reach requirements Secondary school education with good passes in mathematics and science, or a university degree (science subject preferred), or passes in all ATPL subjects Be 18 years of age or more ICAO English Language Proficiency For enquiries, please flightcrew_recruitment@cathaypacific.com.

5 Graduate Engineer Programme Cathay Pacific Graduate Engineering Programme If you are looking for a prestigious company, a great career path working with top-notch international professionals, most of all you are looking for a job that provides you with an exciting lifestyle and allows you to travel the world. Congratulations, you ve checked all the boxes. Welcome to the Cathay Pacific Graduate Engineer Programme. About the Programme We offer you a unique opportunity to receive mentorship from leading experts, and to rotate through a world-class engineering operation that will expose you to advanced aviation technologies and one of the industries youngest and most sophisticated air fleets. The aviation industry is never boring. Our Engineers go through entire careers without knowing everything about an airplane and our Aviation Engineers are reserved for the most talented and committed individuals. As a Graduate Engineer, you will get a head start at working on some of the finest aviation technologies in the world. You will get a chance to work on Cathay Pacific expanding fleet as well as the fleet of our group airlines Cathay Pacific, Cathay Dragon and Air Hong Kong. Our 3-year Graduate Engineer Programme will allow you to be exposed in all these different areas, paving your career in specialized expertise in the future. Job HKIE ACE recognised or Washington Accord accredit degree Right of abode in Hong Kong High standard of written and spoken English and Cantonese (Putonghua is considered an advantage) Passionate about aviation Adaptable to cope with a dynamic, diversified and multi-cultural working environment Creative and strategic thinker, a creative leader who takes initiative and possesses excellent interpersonal and analytical skills

6 IT Graduate Trainee Programme Cathay Pacific IT Graduate Trainee Programme A well-rounded learning experience that includes training and rotations through a wide range of IT disciplines. The programme will enable you to explore where your strengths and interests lie. You will build valuable connections and networks as you interact with some of the brightest minds in the business. The broad professional skill set you gained will set you up for a long-lasting and successful career at Cathay Pacific. About the Programme Over the course of two years, IT Trainees will have the chance to work with the latest technologies and contribute to a portfolio projects that make a visible impact on airline operations and on the quality experience that we deliver to customers. The programme is designed for candidates with a passion for technology and aviation and offers an unparalleled start to a fulfilling career in information technology. Right of abode in Hong Kong Bachelor s degree in IT or any related discipline that demonstrates your exposure to technology Strong academic results Business acumen and excellent analytical skills Adaptable to cope with a dynamic, diversified and multi-cultural working environment Team player and able to work independently and cross-functionally Excellent English verbal and written communication and presentation skills, including the ability to explain technical concepts to a non-technical audience Fluency in Cantonese and Mandarin is preferred but not required.

7 Engineering Intern How would you like to spend your vacation getting your hands on one of the youngest and most sophisticated air fleets in the world? If you're an Engineering undergraduate who is enthusiastic about aviation and curious to learn what a career in aircraft engineering is all about, an internship with a multi award winning airline is an opportunity that you won't want to miss! What you'll learn Our eight-week internship programme offers you the chance to gain invaluable exposure to the aviation industry that can give you a competitive edge and help get your career off to a flying start. With us you will get a taste of how the Engineering Department of a world-class airline carrier operates, as well as the chance to tour exciting aircraft and learn how aircraft flight systems work. Visits to our 24-hour Integrated Operations Centre and HAECO, our maintenance and repair organisation, will ensure that you gain a good understanding of what it takes to deliver safe, compliant and reliable aircraft. During the programme, you will receive a series of briefings from Cathay Pacific engineers on a range of topics such as ground safety, maintenance control and support, reliability, and aircraft theory of flight and aircraft systems. If you perform well during your internship and show us a passion for engineering and aviation, you'll be given direct entry to our selection process should you decide to apply for our three-year Graduate Engineer Programme once you complete your studies. Who you'll learn from Our programme will assign you to an engineering team, where experienced senior engineers will share their experience and knowledge and give you an up-close look at their daily life as part of the Cathay Pacific Engineering. You'll also have the opportunity to meet lots of passionate engineering students like yourself - some of whom may even become future colleagues. To better fit with your vacation schedule, our 8-week internship programmes will commence in Jul 2019 to Aug What you'll need To be considered for a place in our internship program, you'll need to possess: The right of abode in Hong Kong HKIE ACE recognised or Washington Accord accredited degree Proficiency in both written and spoken English and Chinese

8 Strong analytical and problem solving skills Excellent interpersonal and team-leading abilities Creativity and strategic thinking Availability and commitment to work the full 8 weeks to complete the internship

9 IT Internship Programme Cathay Pacific IT Summer Internship Programme The Cathay Pacific IT Internship Programme offers students an exciting and unique opportunity to develop their professional skills with valuable hands-on, real-time experience. As an IT Intern at Cathay Pacific, you're more than a student you're a member of our dynamic IT team. About the Programme During the eight-week programme, you will be assigned to one of our IT projects where you will get the opportunity to learn from our IT experts via on-the-job training and shadowing. Not only will you receive on-going opportunities to network and interact with managers and collaborate with IT specialists, you will also receive practical hands-on work experience in an ever-changing work and aviation environment. Job Requirements Right of abode in Hong Kong Non-final Year University students in IT or any related disciplines that demonstrates your exposure to technology Good academic background with involvement in extracurricular activities Interested in building an IT career at in the aviation industry An innovative and quick learner Effective team player and excellent interpersonal skills Good command of written and spoken English Knowledge in IT Securities, Infrastructure, or Web/Mobile design/development is an advantage