Introduction Package. June 2015

Transcription

1 Introduction Package June 2015

2 Contents Welcome... 3 Customer Marketing Directors... 4 Products and Services... 5 Initial Process... 6 Components of an Instruction... 8 Fares Record Layout... 9 Add-on Record Layout Add-on Zones Standard Format of Electronic Rules Fare Class Codes Fare Rules Footnotes Routings General Rules ATPCO Private Data Distribution Negotiated Fares Fare By Rule Data Subscription Services Data Subscription Schedule Communication/Connectivity Passwords and Access to ATPCO Getting Started With Invoice Online Getting Started With Database Summary Getting Started With ebulletins Training with ATPCO Glossary of Terms

3 Welcome Welcome to Airline Tariff Publishing Company, the gateway to the world for the collection and distribution of fares, rules, and related data. The information contained in this package is designed to give new customers an overview and a reference for commonly asked questions. With a combined staff, our Washington, DC; London; and Singapore offices work as one team in an effort to ensure the highest level of customer service and data accuracy. ATPCO Customer Service offers 24-hour coverage (with the exception of 1700 ET Saturday through 0900 ET Sunday for system maintenance) for our customers around the globe. All our customers enjoy their choice of data maintenance. Instructions may be sent directly to ATPCO for processing via our Web-based tool. Our customers also have the option of self-maintenance via remote access to our user-friendly input systems. Speed to market is one of our top priorities at ATPCO, which is why we offer multiple automated distribution loads each day to more than 90 subscribers. Please feel free to contact the Regional Marketing Director in your area for further explanation or to address any other questions you might have. 3

4 Customer Marketing Directors North America Jay Brawley Washington Dulles International Airport Aviation Drive Dulles, VA Tel: Fax: Europe, Middle East, Africa Frank Socha 1 Lampton Road Hounslow, Middlesex TW3 1HY United Kingdom Tel: Fax: fsocha@atpco.net Latin America Marcelo Freire 2525 Ponce de Leon Boulevard, Suite 300 Coral Gables, FL USA Tel: Fax: mfreire@atpco.net Asia Pacific Samuel Lau 30 Raffles Place #23-00 Chevron House Singapore Tel: Fax: slau@atpco.net 4

5 Products and Services ATPCO s extensive product portfolio offers a complete information resource for airlines, CRSs, GDSs, and travel-related companies. Our innovative products and systems deliver uniformity, protect airline revenues, create incremental revenues, and lower airline operating costs. ATPCO is the only vendor that can bring all your disparate data sources together and deliver them back to you with pre-packaged analytic applications that meet today s business needs. Our data collection tools and services provide a highly reliable, low-cost method to help you manage and distribute your fare products to the marketplace. Our systems are backed by global training programs, consultant services, and around-the-clock product support. Our wide array of supporting data products are used and accepted by all GDSs. Our automated data subscriptions offer data subscribers many options: passenger fares, rules, routings, and service fees in complete files of current and future data followed by scheduled updates. Subscription services are available daily, as often as every hour. Our revenue accounting and fare management products transform operational financial data into powerful, actionable information crucial for competitive and market analysis. These online applications include GFS (Government Filing System) and Market View. Subscription products that marry fare and rule information are also available, such as FROP (Fare Rule Output Product). The Sales Data Exchange integrates marketing and settlement information into a single sales record, and our comprehensive tax database is also the first and only one available to help you price taxes in a consistent manner on all your service fees. Our systems are accessed via FareManager, an integrated, Web-based application that brings the simplicity of a single point of entry and requires no special hardware or network settings. ATPCO customers access FareManager from the ATPCO Customer Center at ATPCO provides the insight your organization needs to extend your competitive advantage. Additional information regarding our portfolio is provided in this catalog. The Regional Marketing Director for your region is available Monday through Friday to help you choose the products that best fit your needs. For more complete information on individual products, visit our Web site at and click Products. 5

6 Initial Process Before you become an ATPCO data provider, there are a number of documents and agreements to review, sign, and return to ATPCO. These documents may be faxed initially to expedite processing, but original signed copies need to be mailed for counter-signature by ATPCO. Data Bank Participation Agreement In this document the carrier or vendor expresses its desire to use the services and facilities of ATPCO in collecting airline fares, and other related information; organizing and storing them in its computer data bank; and making them available for distribution to the travel industry and the general public. Data Bank Acknowledgement Letter In this document, the carrier and ATPCO have already entered into a Data Bank Participation Agreement pertaining to the collection of fare, rate, and other related information (collectively the DATA ) and distribution of your data, whether you, a third party, or ATPCO updates this information. As the number of data types continues to increase, it is necessary for us to receive your acknowledgement that new and future data that we manage on your behalf are included in the clause other related data within our current Data Bank Participation Agreement with you, and that all such data, whether supplied by you or supplied by a third party, falls within scope of paragraph 5 of the Data Bank Participation Agreement. Authorizer Request Form On this form, list personnel who are authorized to appoint other individuals to update the Instruction Authorization Form, submit ATPCO user ID requests, and authorize Partner Security Access. Instruction Authorization This document authorizes the person(s) listed to submit tariff instructions to ATPCO. Persons authorized to submit tariff Instructions to ATPCO will be registered to use ATPCO Customer Service s communication portal, ServiceManager. Each authorized person will need to have a valid ATPCO FareManager user ID and password to access ServiceManager to interact with Customer Service. ServiceManager is hosted at User ID Request Form In this document the carrier or vendor indicates individuals who need access to any ATPCO online products, such as Fares, Rules, and electronic bulletins. The form must be signed by an Authorizer appointed on the Authorizer Request Form. Power of Attorney (public tariffs that include the United States or Canada) This document appoints ATPCO attorney and agent to publish and file tariffs, which the carrier is required or permitted to file with the Department of Transportation and/or the Canadian Transportation Agency. Concurrence to Tariff Filings of International Fares In this document, the carrier concurs to the publication of rules and fares applicable to international transportation in which the carrier participates, 6

7 provided that such rules and fares are instructed for filing by the carrier providing that portion of the transportation between a point in the United States or Canada and a point outside thereof. In addition, the carrier agrees that a fare or rule applicable to joint transportation partially via itself and partially via another carrier may be included in the AllFares database upon the instruction of any carrier participating in the joint fare or rule. General Concurrence (for public tariffs to/from Canada) In this document the carrier agrees to, and concurs in, all joint tariffs published and filed by ATPCO in which the carrier participates, or which are applicable via this carrier s service to destinations served by other carriers. Billing Information This form contains the billing contact and the billing address information. IATA Clearing House form This is the memorandum of agreement relative to the settlement through Airlines Clearing House, Inc. and IATA Clearing House of non-transportation transactions. Once you become an ATPCO customer, you will begin to send instructions to our Customer Service department. To give you a better understanding of which components to include in your instruction and how these components should be submitted to ATPCO, we prepared the Components of an Instruction section of this document. This document lists and explains all the components you will need to include in your instruction to get your data coded in our system. We also present a Glossary of Terms, which provides a quick reference for definitions of terms used in this document and at ATPCO. The full glossary is available on our Web site at (click Products and choose Glossary from the menu). In addition, the next pages contain samples of fare and add-on record layouts, add-on zones, samples of fare classes, rules, footnotes, routings, definitions of categories, and important information regarding private data. Please take a few minutes to read this document and do not hesitate to contact the Regional Marketing Director in your area or Customer Service at cssupport@atpco.net to clarify any questions you may have. 7

8 Components of an Instruction In order to process an instruction properly, the user must clearly define the objectives to be accomplished and all associated information. An instruction may consist of one or more of the following components: Fares/add-ons: fare markets to be updated, can be sent in a batch or spreadsheet for manual update. Add-on Zones: must provide a precise definition. Fare class combinability: must clearly indicate combinability intent with regard to add-ons/constructions. Must specify which generic fare class (alpha bucket) the fare class should be attached to for correct add-on combinability/ constructions. Fare classes: must specify rule number to be validated under and must define one way, round trip, or one way that cannot be doubled (for International only), booking code, and add-on combinability statement. Fare Rules: must specify all restrictions that apply. The rule categories are further defined in this document. Footnotes: must provide accurate definitions such as first travel/last travel, first ticket/last ticket, and travel complete. Routings: routing map and/or restriction, if applicable. In lieu of a specific routing map, fare may also be maximum permitted mileage (MPM) indicated by a routing number General Rules Information: provisions that govern the transportation of passengers and baggage, such as Baggage, Liability of Carrier, or Limitations of Carriage. GFS Government Justification: must state governments to whom the data is to be presented as well as a detailed description of filing intent/content. Private Data Distribution: private data is not available to the general public or distributed to all subscribers. Distribution to our subscribers is limited, as instructed by the data owner. Negotiated Fares: see definitions on page 24. Submit instructions and requests for assistance online via ServiceManager at 8

9 Fares Record Layout The following describes the record layout and all components of fares that ATPCO needs from you. Sample Fare Record Layout International Record Layout Action Origin City Code Destination City Code Fare Class Code Rule No. OW/ RT Fare Amount Currency Footnote Routing N MEX CUN Y MXN 0010 N CUN MEX Y MXN 0100 N PVR MEX MHAP MXN A 0100 Domestic US/CA Record Layout Action Origin City Code Destination City Code Fare Class Code Currency OW/ RT Footnote Amount N ATL WAS Y U 1 B N LAX NYC ME21NR U N YMQ NYC Y C Key N = New fare (for amendments, also use: R = Reduce I = Increase X = Cancel C = Change [in routing, currency or footnote]) Amendments and Additions After the initial instruction is sent, we ask that you simply indicate any amendments or additions to your data on file instead of re-sending the entire file. 9

10 Add-on Record Layout (applicable to International only) An add-on is defined as an amount published for use only in combination with other fares for the construction of through fares. Add-ons are also referred to as proportional fares, basing fares or arbitraries. In ATPCO s International system, add-ons are bi-directional, not directional like fares are. The first city displayed in an add-on market pair is always the gateway (or headline city). Add-ons cannot be priced in fare quote systems by themselves. Sample Add-on Record Layout Market Fare Class OW / RT AMOUNT Currency Footnote Routing Zone LON-GLA YHOW USD LON-GLA A***** USD LON-GLA A***** USD

11 Add-on Zones (applicable to International only) A zone is a component of an add-on record that defines the geographic area of the published fare with which the add-on will construct. Fare OW / Footnote Market Class RT Amount Currency Routing Zone LON-GLA A***** USD In the above example, if zone 400 is defined as Mexico, then the add-on will construct with fares that are published to/from Mexico (provided the fare class[es] exist in the A***** bucket). The zone can be as specific as a city code or as general as an IATA area. Additionally, a zone can exclude cities/countries. Sample Zone Zone 200 = Area 2 except LON When you create or modify a new zone, ATPCO will need the following information: Zone number Definition 11

12 Standard Format of Electronic Rules Automated fare rules appear in a standardized format and may contain any or all of the categories of information listed below. Conditions that govern fares are found in the applicable fare rule. In addition, general rules, if published on behalf of each carrier, will also apply unless otherwise indicated. The assumptions, which appear below, apply if a category does not appear in an automated fare rule, or if a specific provision, such as different Combinability journey types, is not addressed. Category 1 (Eligibility) This category defines the identification requirement and age range for a particular passenger type. ASSUMPTION: When this category is absent or not applicable to the passenger involved, then no specific age or identification requirements exist. Category 2 (Day/Time) This category defines times and/or days when travel is permitted or not permitted. The day/time provision applies to the origin of each fare component scheduled to depart during that time/day period, unless stated otherwise. ASSUMPTION: When this category is absent or not applicable, the fare can be used at any time on any day of the week. Category 3 (Seasonality) This category defines the seasonal dates for a fare. It is assumed that the seasonal date applies from the origin portion of the fare (origin of the priceable unit), implying that the seasonal level in effect for the origin portion of the fare is used for all subsequent travel regardless of date, unless stated otherwise. ASSUMPTION: When this category is absent or not applicable, there are no seasonal date restrictions for the fare. Category 4 (Flight Application) This category reflects information that is basically flight number or flight pattern oriented. It may be used to reflect either positive or negative application of this information. This category will not reflect routing tariff provisions. ASSUMPTION: When this category is absent or not applicable, there are no flight number or flight pattern restrictions besides those specified in the routing. Category 5 (Advance Reservations/Ticketing) This category is used to define reservations and ticketing requirements applicable to a fare. It is assumed that the reservation and ticketing requirements apply from the origin portion of the fare (origin of the priceable unit). This category also indicates which sectors of travel, if any, must be confirmed before ticketing. The advance reservation and ticketing conditions shown in this category apply to the original ticket issuance. It will be assumed that standbys and waitlisting are permitted for any flight or any date unless information, contained in the record to the contrary. 12

13 ASSUMPTION: When this category is absent, the fare has no advance reservation or ticketing requirements and that open segments, including open returns are permitted. Category 6 (Minimum Stay) This category specifies the earliest that return travel may commence. The day of departure is not counted in calculating elapsed time for minimum stay. ASSUMPTION: When this category is absent or not applicable, there are no minimum stay requirements. Category 7 (Maximum Stay) This category indicates the latest that return travel may commence or may be completed. The day of departure should not be counted in calculating elapsed time for maximum stay. ASSUMPTION: When this category is absent or not applicable, no maximum stay requirements, except ticket validity, apply to the fare. Category 8 (Stopovers) This category defines the conditions under which stopovers are permitted and the applicable charges. It is assumed that stopovers are not permitted unless this category is present. However, when stopovers are allowed, it is assumed that they may be made at any point along the carrier s route. ASSUMPTION: When this category is absent or not applicable, it is assumed that stopovers are not permitted. Category 9 (Transfers) This category defines the conditions under which transfers may occur and the applicable charges. ASSUMPTION: When this category is absent or not applicable, unlimited transfers are permitted within the bounds of the routing and no restrictions apply to these transfers. Category 10 (Combinations) This category supports combinations that are permitted with specified fares and other fares and add-ons to create one-way, round-trip, circle-trip and open-jaw transportation. Combinability is the process of using multiple fares or half of round-trip fares to arrive at a complete fare to be charged to the passenger. ASSUMPTIONS: The following assumptions will apply unless otherwise specified: Open Jaws/Round Trips/Circle Trips and End-on-End combinations are not permitted. International fares may be combined with add-ons unless specifically prohibited/restricted. When Open Jaws/Round Trips/Circle Trips are permitted, unless otherwise stated, the following assumptions apply: Combinations are permitted with any carrier. 13

14 Combinations are permitted with any tariff and any rule. Combinations are permitted with any round trip or one-way fare. For Open-Jaws, the open segment can be between any two geographic points.. Category 11 (Blackout Dates) This Category defines single dates or date ranges when travel is not permitted. The assumption is that blackouts apply to the scheduled departure time of a flight regardless of the portion of the passenger s travel they represent. ASSUMPTION: When this category is absent, the fare is not subject to blackout dates. Category 12 (Surcharges) This category defines the conditions under which surcharges are applicable and the corresponding charge. Surcharges are applied on a fare component basis, unless otherwise stated. ASSUMPTION: When this category is absent or not applicable, no surcharge applies. Category 13 (Accompanied Travel) This category is used to define when travel with one or more passengers is necessary to qualify for the fare. ASSUMPTION: When this category is absent or not applicable, the passenger may travel alone over the entire routing. Category 14 (Travel Restrictions) This category is used to state specific travel date restrictions. These include the dates when the fare may first be used, travel commencement, travel expiration, or travel completion. ASSUMPTION: When this category is absent or not applicable, there are no specific travel date restrictions within the rule. Category 15 (Sales Restrictions) This category is used when the sale of the fares is restricted by various conditions. These conditions include reservation and/or ticketing dates, countries and/or currencies of sale, form of payment, method of ticketing, who may sell the fare, and where the sale can be made. ASSUMPTION: When this category is absent or not applicable, the fare is available for reservation and ticketing at all times, anywhere and by anyone. Category 16 (Penalties) This category is used to define applicable penalties and charges. It is also used to specify the conditions under which re-routings may take place or tickets may be reissued. ASSUMPTION: When this category is absent or not applicable, there are no penalties for a fare. 14

15 Category 17 (Hip/Mileage Exceptions) This category is used to negate the assumption or to specify that the Higher Intermediate Point rule applies only for stopovers and connection points. ASSUMPTION: When this category is absent or not applicable, the Higher Intermediate Point Rule applies. Category 18 (Ticket Endorsements) This category is used to indicate ticket endorsement text and the location on the ticket for the endorsement, either the Endorsement box or Form of Payment box. This category can also contain information on whether the endorsement is for the original ticket only, reissued tickets, or both. ASSUMPTION: When this category is absent or not applicable, there are no ticket endorsement requirements for the fare. Category 19 (Children Discounts) This category provides specific fare amounts or the method for calculating discount fares for children and infants. It also specifies accompanying travel requirements. Unless otherwise stated, it is assumed that children/infants must be accompanied on all sectors in the same compartment by an adult at least 12 years of age. ASSUMPTION: When this category is absent or not applicable, the fare is not discountable for children or infants. Category 20 (Tour Conductor Discounts) This category provides the specific fare amounts or the information for calculating discount fares for tour conductors. It also specifies accompanying travel requirements. ASSUMPTION: When this category is absent or not applicable, the fare is not discountable for tour conductors. Category 21 (Agent Discounts) This category provides either the specific fare amount or the information for calculating discount fares for agents. It also specifies accompanying travel requirements. ASSUMPTION: When this category is absent, the fare is not discountable for agents. Category 22 (All Other Discounts) This category provides the specific fare amounts or the information for calculating discount fares for all passenger types other than children, tour conductors, or agents. It also specifies the accompanying travel requirements for the passengers traveling at the calculated or specified fare. However, this category does not represent all Fare By Rule (Unpublished Fare) discounts. This category includes the ability to specify the accompanying travel requirements. ASSUMPTION: When this category is absent, the fare is not discountable for the passenger types that fall into this category. 15

16 Category 23 (Miscellaneous Provisions) This category will contain miscellaneous information that is not category-specific. It should not be used to create unpublished fares or constructed fares; for proration, refund calculation, or currency adjustments; or as proportional fares. ASSUMPTION: When this category is absent or not applicable, the fares may be used for any purpose. Category 24 (currently not available) Category 25 (Fare By Rule) The presence of a Category 25 allows a CRS/GDS to attempt to create a fare using the applicable passenger type, fare calculation, fare comparison, resulting fare, and category override information contained within the category. Category 25 is used for the creation of fare records using the FareManager Rules system and supports the creation of the following types of Fare By Rule fares. Specified: Fare amount is a specified amount. Data is self-contained within Category 25. Calculated: Fare amount is calculated from a base fare in a published tariff. A base fare information Table 989 is referenced in Category 25. ASSUMPTION: When this category is absent, Fare By Rule does not exist for the passenger and/or fare component being priced. Category 26 (Groups) This category defines the requirements to qualify for group fares, such as minimum group size, type of group, substitutes, travel together, and individual travel restrictions. ASSUMPTION: When this category is absent or not applicable, there are no group provisions for the fare. Category 27 (Tours) This category specifies the tour requirements to qualify for a tour fare, such as minimum package and nights, minimum price, tour number, and tour type. ASSUMPTION: When this category is absent or not applicable, there are no tour provisions for the fare. Category 28 (Visit Another Country) This category reflects the requirements to qualify for a Visit Another Country fare. Criteria such as country of residence, distance from destination country, and ticket purchase will be contained herein. ASSUMPTION: When this category is absent or not applicable, there are no Visit Another Country restrictions. Category 29 (Deposits) This category indicates if there are deposit requirements to qualify for a fare, such as deposit amount or conditions for the refund of the deposit. 16

17 ASSUMPTION: When this category is absent or not applicable, there are no deposit requirements for the fare. Category 31 (Voluntary Changes) When Voluntary Change data is present and applies, automated voluntary changes are permitted; otherwise, a ticket cancel transaction is required. ASSUMPTION: When this category is absent or not applicable, automated changes are not permitted. Category 33 (Voluntary Refunds) This category defines the requirements and conditions that must be met in order for a passenger to receive an automated voluntary refund of an existing ticket. A voluntary refund is defined as a refund in which the passenger has requested that an existing ticket be refunded, less penalty fee and value of any portion used. ASSUMPTION: When this category is absent or not applicable, automated refunds are not permitted. Category 35 (Negotiated Fares) Category 35 is used to identify the ticketing security and fare creation requirements applicable for negotiated fares and may also be used for other private fares. ASSUMPTION: When this category is absent, the fares are not negotiated fares. Category 50 (Application and Other Conditions) This category is used to specify the rule title, geographic application, capacity limitations, rules not applicable, journey types/types of transportation, and other conditions. This category has no impact on itinerary pricing. ASSUMPTION: When this category is absent, a rule application and other conditions paragraph do not exist. There is no impact on itinerary pricing. 17

18 Fare Class Codes A fare class code, (also called fare, fare basis, or fare class) is an industry code always beginning with a letter and containing up to 8 alphanumeric characters. It can identify, in abbreviated form, class or service, booking code, minimum stay, peak or off peak seasonality, weekend or midweek travel, etc. A fare class code is a unique fare for a carrier in a specific tariff and rule. The fare class code is instructed by the carrier. Sample Fare Class Fare Class Governing Rule OW/RT Fare Type Explanation MH7APBR HIGH SEASON REGULAR APEX FARES WHEN ORIGIN IS CANADA TO BRAZIL FOR ROUND TRIP FARES Reservation/ Booking Code * M Fare Type XAP ML7APBR LOW SEASON REGULAR APEX FARES WHEN ORIGIN IS CANADA TO BRAZIL FOR ROUND TRIP FARES M XAP * Reservation Booking Code is one or two alpha characters (first letters of a fare class) functioning as an inventory control code. Fare Type refers to a code identifying a specific category (business class, first class, excursion, or group) that further defines a fare class code. Please include if known; if not, ATPCO will assign. 18

19 Fare Rules A fare rule is the necessary provisions and conditions under which travel may occur to meet the special requirements of the carrier or the governmental regulatory agency. Sample Fare Rule RULE 7921 APEX FARES FROM THE CANADA TO ARGENTINA/BRAZIL/ CHILE/PARAGUAY/URUGUAY Seasonality (Category 3) Between Canada and Brazil for high season fares permitted 21JUN through 07AUG or 10DEC through 10JAN on the first international sector. Between Canada and Brazil for basic season fares permitted 11JAN through 20JUN or 08AUG through 09DEC on the first international sector. Minimum Stay (Category 6) Between Canada and Brazil return travel from last international stopover must commence no earlier than 3 days after departure from fare origin. Maximum Stay (Category 7) Between Canada and Brazil return travel from last international stopover must commence no later than 60 days after departure from fare origin. Stopovers (Category 8) Between Canada and Brazil 3 stopovers permitted limited to 2 free and 1 at CAD child/infant discounts apply. 19

20 Footnotes A footnote is a reference mark, one or two characters long and attached to a fare or add-on record, that indicates travel and/or ticketing restrictions. Footnotes are either alpha or numeric characters, a combination of numericalpha characters, or a combination of alphanumeric characters. Most commonly, footnotes include travel restrictions: Valid for travel on/after (date) (also called First Travel) Valid for travel on/before (date) (also called Last Travel) Travel on last sector must commence by midnight on (date) (also called Travel Complete) Footnotes can include ticketing restrictions in addition to or in place of travel restrictions: Tickets must be issued on/after (date) * (also called First Ticketing) Tickets must be issued on/before (date) (also called Last Ticketing) Sample Footnote Definitions Footnote A B Definition VALID FOR TRAVEL COMMENCING ON/BEFORE 31JAN 20XX TICKETS MUST BE ISSUED ON/BEFORE 31JAN 20XX VALID FOR TRAVEL COMMENCING ON/AFTER 01FEB 20XX TICKETS MUST BE ISSUED ON/AFTER 01FEB 20XX The following table explains available combinations for footnotes: Footnote Type Example Definition Type Single-Numeric 1 One definition Alpha-Numeric A1 Two definitions Single-Alpha C One definition Double-Numeric 17 One definition Double-Alpha AC Two definitions Numeric-Alpha 1C One definition * First ticketing is not eligible for US/CA domestic fares 20

21 Routings A routing map is a linear diagram that illustrates the path of travel on fares. Routings are applicable only to the fares that make specific reference to them. Additionally: Routings may be traveled via any or all of the cities names, unless otherwise restricted. Where a routing number indicates more than one option applicable between the origin and destination points, any one of the options may be used. All routings are applicable in either direction, unless otherwise restricted. For those routings permitting choice of carrier for carriage between the same points, only one of those carriers may be used.* Where no carrier is indicated in a routing, travel shall be limited to owning carrier. Maximum permitted mileage is indicated by a Routing number Sample Routing Maps Domestic US/CA Example WAS CHI DEN SFO SEA International Examples: SFO/BUR/PDX/SEA---LAX-- --SLC* LAS/SAN---LAX/SFO LAX/OAK/ONT/SJC OR LON FRA MUC Or NYC LAX TPE SIN * Routings supporting Domestic US/CA fares can only include points of travel for which the owning carrier operates. 21

22 General Rules General Rules are restrictions that apply to the majority of the fare rules; consequently, they do not appear in the fare rules. When the general provisions do not apply, the provisions that do apply are included in the specific fare rule. Priceable General Rules are found in the FareManager Rules system Categories These General Rules do not appear in the Government Filing System (GFS) and apply to all countries. In addition, all General Rules that are filed to the United States and Canadian governments are found in the online GFS. Finally, General Rules that apply to Canada are also filed to the Canadian government via a paper product, which is available via subscription. Examples of General Rules Baggage (Rule 100/115/116) Liability of Carriers (Rule 55) Definitions (Rule 1) Hierarchy Carrier specified rule (or Fare Rule) General Rule/IATA Reso 100 System Assumption Example of Rules Hierarchy In the absence of carrier-specific rule provisions, carrier-specified General Rules or IATA Reso 100 provisions apply. In the absence of General Rules provisions or IATA Reso 100, the System Assumption applies. Examples of tariffs will be provided to new carriers to begin the filing process. Note: If you will be operating to/from the United States or to/from Canada, there are general rules that are required by the US Department of Transportation (DOT) and the Canadian Government (CTA), listed below. After the rule title is the standard rule number most carriers use. Upon request, we can forward you sample copies of these rules: General Rules Required by the DOT and CTA Application of Tariff (Rule 5) Baggage (Rule 115) Carriage of Disabled/Non-ambulatory Passengers (Rule 20) Definitions (Rule 1) Liability of Carriers (Rule 55) Standard Format of Electronic Rules (Rule 2) Surcharges (various rule numbers used) Depending on the country, no, some, or all surcharges must be filed. Taxes (Rule 40) Fares (Rule 130) Refusal to Transport- Limitations of Carrier (Rule 25) Additional General Rules Required by the CTA Method of Payment Currency of Payment Classes of Service Capacity Limitations Reservations Stopovers Routings Acceptance of children/minors Administrative Formalities Ground Transfer Service Flight Delays, Cancellations, and Schedule changes Substitution of Aircraft Denied Boarding Compensation Passenger Rights Passenger Expenses en Route Tickets Refunds If a carrier offers any additional information (e.g., frequent flyer program) with restrictions, then that information should also be filed. 22

23 ATPCO Private Data Distribution Procedures for the distribution of Private Data are as follows: 1) Data owners (airline/vendor) must authorize to whom (CRS/GDS/themselves/other) the data is to be distributed and at what level of specificity. This must be clearly identified as "The sale of these fares is Restricted. They can only be distributed to (CRS/GDS/other)." on every Private Tariff instruction. 2) Data specificity can be instructed by Tariff The authorized data subscriber(s) (e.g., CRS/GDS/themselves/other) will receive everything for this tariff. Tariff and Airline The authorized subscriber(s) will receive only specific airlines for this tariff. Tariff, Airline and Rule Number/Footnote The authorized subscriber(s) will receive only specific airlines and rule numbers/footnotes for this tariff. Data distribution can be done at the Tariff, Airline, and Fare Class, or the Tariff, Airline, and Global/Country/Market specificity, but these are not recommended for frequent use. 3) Adequate notification to designated recipients of new private data is the responsibility of the data owner. Data owners should be aware that lead-time (sometimes several days or longer) is necessary for a subscriber to be prepared to accept this new data. 4) Category 15, Sales Restrictions, of the FareManager Rules system does not control the data distribution from ATPCO to a data subscriber. Data distribution is controlled by information tables (G30) specifically coded by ATPCO for each subscriber at the authorized specificity levels noted above. 5) Although an instruction may indicate to add/change Category 15 data (IATA agency codes/pseudo city codes), all subscribers authorized to receive the instructed rule must be noted on the instruction. 6) It is the data owner's responsibility to instruct when data distribution changes are required (e.g., adding or removing distribution to a CRS/GDS/other), regardless of level of specificity. 23

24 Negotiated Fares Negotiated Fares delivers a fully automated, integrated, and innovative data distribution business solution to the travel industry for private fares. Features A single point of distribution to the world s computer reservation systems and global distribution systems High level of security for distributed contracted data Automation of a traditionally paper-driven distribution cycle Strict confidentiality from an industry neutral organization Data owners have more control over the sales process Data subscribers receive a common automated format Benefits Automation of ticketing, commission, security, and fare creation information Controlled distribution for CRS/GDS and travel management companies Security features to control who can access a fare and who can sell, ticket, update, redistribute, or reissue a fare Identification of the starting fare amount as either a net or selling fare Fares can be published or created dynamically (Fare By Rule) Ability to control the markup of a fare Ticketing information for both passenger and auditor coupons Automation for tour code, commission, BSP method, and upgrade information Integrates fully with ATPCO automated products 24

25 Fare By Rule ATPCO s Fare By Rule product completes the core business process of collection and distribution of fares and fare-related data. Previously controlled in paper tariffs, Fare By Rule fares are available in ATPCO s FareManager Rules system. The ATPCO Fare By Rule functionality also complements ATPCO s Negotiated Fares product by facilitating production of multiple negotiated fares expressed as percentage discounts off existing fares. Features Dynamic fare creation based on existing fares and rules Fare calculation against either public or private base fares Specified fare levels when required Fare comparison functionality to measure the created fare against indexed fares or amounts Reuse of base fare rules data in whole or in part User-created zones to reflect individual carrier pricing markets Integrates fully with ATPCO automated products Benefits Automation of a traditionally paper-driven distribution cycle Maximum fare creation with minimal data upkeep and storage Tariff and pricing efficiency Fare market simplification through user-created zones A single point of distribution to the world s CRSs and GDSs 25

26 Data Subscription Services ATPCO offers automated data subscriptions to Passenger Fares, Rules, and Routings. These services are divided into three categories: US/CA Domestic Local Fares and associated products International To/From North America fares, and associated products International (except To/From North America) AllFares and associated products All the above services provide an initial complete file of current and future data, followed by changes on a scheduled basis. Subscription services are generally available daily, and in some cases, on demand (multiple times during the day on a pre-arranged schedule). (See the schedule on the reverse of this page). Passenger Subscription services must be at least daily. Data may be received via electronic transmission. Electronic transmissions are supported using IBM Net View File Transfer Program and synchronous data communication links. All products are available as complete all-adds files on a request basis. The cost and availability for these one-time copies is based on the number of carriers selected. The three main data subscription services listed above are each covered by individual contracts, which also describe royalties for each product. Complete documentation, data contracts, and test data files may be requested by contacting Data Distribution Services. Contact Information Manager Lyn Quillin Phone: lquillin@atpco.net 26

27 Data Subscription Schedule Schedule of Electronic Transmissions to Passenger Data Subscribers No transmissions: Christmas Day, New Year s Day Holidays: Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day Same schedules as noted below. All times are listed in US eastern (Washington, DC) time. International Data Transmissions Subscriptions are processed every hour on the hour through the time ranges listed below Monday Friday Saturday Sunday Fares Add-ons Footnotes (PAR G05) Automated Rules Routings 0100, 0500, 1000, 1300, 1600, 2000, Service Fees * Constructed Data Tables US/CA Domestic Data Transmissions Monday Friday Saturday, Sunday Fares 1000, 1300, 1600, PAR G05 Footnotes 1000, 1300, 1600, Routings 1000, 1300, 1600, Automated Rules 1000, 1300, 1600, Answer Table Data Transmissions Monday Friday Saturday, Sunday Bank Identification Number (BIN) Frequent Flyer Status RBD by Cabin Maintenance File Data Transmissions Monday Friday Saturday, Sunday Maintenance File Data * Service Fees subscriptions contain both domestic and international data 27

28 Communication/Connectivity If you have questions regarding the use of specific online systems, you can contact the appropriate Customer Service Support departments. Communication Options Data subscriptions, ISR/TCN, and FROP require the ability to complete bulk data transfers. ATPCO supports the following products for bulk data transfers: IBM s Enterprise Extender (EE), which provides SNA connectivity over an IP link Inbound to ATPCO server: TCP/IP s secure FTP (Either FTPS or SFTP) Outbound from ATPCO server: TCP/IP s FTP (Either standard FTP, FTPS, or SFTP) All other applications require IBM 3270 terminal access. If you do not have 3270 emulation software, you can use FareManager econnect via any of the TCP/IPbased connectivity options listed below. With FareManager Web, you can access the FareManager Rules system, GFS, PIPPS, Database Summary, ServiceManager, and Invoice Online using any of the TCP/IP based connectivity options listed below. Connectivity Options For TCP/IP connections, you can provide your own leased line to ATPCO or connect via the Internet. 28

29 Passwords and Access to ATPCO Requesting a user ID To obtain a user ID and password for access to ATPCO web sites and systems, the Authorizer for your organization must submit the User ID Request Form one of three ways: 1. Attach the completed and signed form via ServiceManager 2. the completed and signed form to userids@atpco.net 3. Complete the online form available in ServiceManager Resetting your ATPCO system password If you have forgotten your ATPCO system password or have been locked out of the system, there are two ways to have your password reset. Have the user ID Authorizer of your company submit a password reset request via ServiceManager. Send to dcooperations@atpco.net requesting a temporary password. Once you have received your temporary password, follow the steps below to select a new password. Step 1. Go to and click Change Password. Step 2. Step 3. Step 4. Enter your user ID in the User Name field. If you are changing your current or expired password, enter it in the Password field. If you are creating a new password after being locked out, enter the temporary password that was ed to you. Enter a new password that is 7 to 8 characters long and contains one number and one letter. 29

30 Old or Temporary password New password Step 5. Step 6. Click Go. Re-enter your new password. Step 7. Step 8. Click Go. You should receive a message that your password was successfully changed. Schedule of password revocation If an ATPCO user ID is never used, it will be revoked after 30 days. After 120 days the user ID is deleted automatically. If a user ID has been used at least once, but is inactive for 90 days, it will be revoked. After 180 days of inactivity, it is deleted automatically. 30

31 Getting Started With Invoice Online Access 1. Access ATPCO s Web site at 2. Click the Customer Center Login link. 3. Enter your ATPCO user ID and password. 4. Click the FareManager menu and choose the type of connection you wish, non-ssl or SSL. 5. Enter your ATPCO user ID and password. 6. Under Services, click the Invoice Online link. 7. Choose to display an Invoice or a Summary: Invoice Search Enables users to query images of their invoices. Users may query data based upon selections entered into the Invoice Search Criteria menu on the left. All matching invoices are available at one time. Links at the top of the window allow you to view the Invoice Detail pages, view the Product Summary for this invoice, or print the invoice being viewed. Product Summary Search Enables users to query details of their billable data. Users may query data based upon selections entered into the Product Summary Search Criteria menu on the left. All matching product data is returned. Links at the top of the window allow you to print or download (as a comma-separated file) the viewed data. Additionally, there are links to the product code s invoice, detail pages, and summary of product codes on a single invoice. To search invoices 1. Enter your two-letter code in the Customer field. 2. Select the Type of invoice you are looking for by clicking the Help Icon: 3. Select a Start Date you wish to view by clicking the calendar icon: 4. Select an End Date by clicking the calendar icon: Importance Invoice Online contains copies of all monthly paper invoices issued to customers. It contains at least two years of history. The system allows users to view, print, and download information. Highlights The Invoice Online tool gives ATPCO customers the ability to query billable data by Invoice number Invoice type Product type Date range 31

32 Getting Started With Database Summary Access Users who currently have update access to FareManager Rules or Fares will have immediate access to the Database Summary service. Other users who wish to access this service must have authorization. (To gain authorization, submit the Database Summary User ID Request Form, which is available on ATPCO s Web site in the Form Center under Administrative Forms). 1. Access ATPCO s Web site at 2. Click the Customer Center Login link. 3. Enter your ATPCO user ID and password. 4. Click the FareManager menu and choose the type of connection you wish, non-ssl or SSL. 5. Enter your ATPCO user ID and password. 6. Under Support Tools, click the Database Summary link. 7. You will see 1 to 3 entries, depending on where you have data: To/from United States and Canada Fares International and Add-on Fares Passenger Automated Rules For example, if you select International Fares, you may view all the tariffs where you have data. This display will show you the amount of data you have and what fares are expired. If there is a record count in last column, (Expired Data Requiring Action), you can click that number to see where the expired data is. To return to the previous screen, click your carrier code. Importance Database Summary gives carriers quick access to statistics on their data occupancy and the amount of data that is expired in the FareManager Rules and Fares products. More detailed statistics for individual products are available in the Tariff Summary display. Highlights The Database Summary tool is updated weekly and gives ATPCO customers important information, such as Percentage of space their data occupies in ATPCO s database Amount of data that is expired and which data needs to be cancelled Note: You will need an ATPCO user ID to access Database Summary. If you do not have a user ID, please have the authorizer for your organization submit a User ID Request form for you via ServiceManager or to userids@atpco.net. 32

33 Getting Started With ebulletins Access 1. Access ATPCO s Web site at 2. Click the Customer Center Login link. 3. Enter your ATPCO user ID and password. 4. Click the ebulletins icon. The bulletins for the current year will appear. 5. If you wish to see older bulletins, click the Bulletin Archive link in the left menu, then select the year of bulletins you wish to view. Bulletins issued in the year 2000 and later may be viewed online. Note: Most bulletins from years with multiple indices can be viewed from the Passenger Tariff Bulletins index. 6. Once you select a year, the list of bulletins for that entire year will be displayed. Select the bulletin you wish to view and click the bulletin number. If the bulletin contains an attachment, you may view the attachment by clicking the word Attachment. 7. If you would like to receive when new bulletins have been posted to the ATPCO Web site, click the Subscribe link in the menu on the left side of the screen. If you have any problems with registering, please send to ebulls@atpco.net for assistance. Importance The Electronic Bulletin Library publishes bulletins electronically in a timely and cost-efficient manner. ATPCO uses the library to provide global publication via the Internet, eliminating time lags from postal mailing. Customers enjoy instant access to information and can print bulletins on demand, reducing paper costs. The bulletins give ATPCO customers important information, such as Software releases for new and upgraded products Information regarding conferences and meetings Pricing information 33