Quick Ref erence

Transcription

1 Quick Ref erence Prices subject to change

2 Contents 1 General provisions General information List of changes Contact details Switzerland SwissPass Sales channels Contracting party/passenger Half-Fare travelcard GA travelcard Supplement for international travel Cancellation/refund Half-Fare travelcard Private customers Business customers The GA travelcard Private customers Business customers One-day travelpass and Half-Fare 9 o'clock travelpass Half-Fare monthly pass One-day travelpass for children Track 7 travelcard Junior travelcard The Children s Co-travelcard Grandchild travelcard Products offered Standard fares Two-trip tickets Group tickets Tickets for SBB personnel Disabled Passenger s ID Card (Companion Card) Europe Entry requirements General Tariff for tickets in Europe General Validity of tickets to agglomeration stations Children Dogs and small pets Disabled travelers Hand luggage Accompanied bike services Group tickets Interrail Pass Rail Plus Prices subject to change

3 6 Rail Alliance Switzerland, Germany, Austria Standard Fare (Switzerland, Germany, Austria) Issuing regulations: Conditions of use Route regulations of Deutsche Bahn (DB) Children National and international passes for regular customers Period of validity Class upgrades Route changes Journey interruptions Seat reservation Saver Fare Round trip Issung conditions Childern Reductions Period of validity Class upgrades and route changes Journey interruptions Reservations DB Regio Children National and international passes for regular customers Free seat reservation in 1 st class for travel to and in Germany Use of trains IC Bus Railjet (RJ) ICE Sprinter ÖBB - Nightjet Netherlands, Denmark, Hungary, Czech Republic, Slovakia Saver Fare Round trip Issuing conditions Period of validity Children Fare reductions Class upgrades and route changes Journey interruptions Reservations Use of trains Use of Slovakia Use of Czech Republic trains Use of Hungary trains Use of Netherlands trains France / Belgium / Luxembourg / Spain / Netherlands conditions of use Group Hand luggage TGV, Thalys, Eurostar, long-distance trains in Spain Dogs and small pets in trains with SCIC-NRT tariff structure Use of trains Use of Belgium trains Prices subject to change

4 9 Italy Market fares in Italy Trenitalia SCIC-NRT tariff structure Condition of use Fiumicino Aeroporto Dogs and small pets in trains with Childern Group ticket Trenord Issue the ticket Dogs and small pets in trains Childern Group ticket Vinschgau/Val Venosta (Malles Venosta/Mals Bolzano/Bozen) Issuing conditions Validity Children Exchange / refund Eastern Europe Poland IC Bus Germany Poland IC Bus Poland Czech Republic International Trains Express InterCity (EIP) EN France Germany Russia Trains Slovenia/Croatia EN Switzerland Austria/ Hungary/ Slovenia/ Croatia IC Bus Germany Croatia Serbia Zurich- Zagreb / Zagreb Beograd Northern Europe Sweden Use of Sweden trains Use of Arlanda Express Dennmark Use of Denmark trains Childern IC-Bus Germany Dennmark Refunds of Swiss tickets As a general rule: Refunds of Swiss group tickets SwissPass refunds Travelcard refunds (Half Fare and GA travelcards) GA travelcard refunds Refunds of international tickets Standard fare Saver Fare Round trip Saver Fare Round trip...69 Prices subject to change

5 13 Internet addresses Prices subject to change

6 1 General provisions 1.1 General information All information is valid from Unless otherwise stipulated, all price information is given in CHF. The present document is a compilation of the fare conditions most often used by distribution partners. Full national fare conditions can be found at The right to change prices is expressly reserved. 1.2 Sale via SBB Partner Service Tickets sold via SBB Partner Service are online tickets The contracting party must notify the end customer of the following conditions of use, otherwise he bears joint and several liability to SBB AG in the event of the misuse of tickets by the end customer OnlineTickets OnlineTickets are displayed directly on the computer screen in PDF format and should if possible be printed by the customer him/herself using Acrobat Reader. They are valid only if printed in portrait format and 100% size on white A4 paper on an ink-jet or laser printer. Smudged or incomplete printouts are not accepted. With certain offers, OnlineTickets are subject to different conditions from those applicable to tickets bought at SBB ticket offices or ticket machines. The OnlineTicket is valid for one journey only and is personal and non-transferable. It may only be used in conjunction with a valid official identity document (passport, ID card or driving licence) or a valid SBB Half-Fare or GA travelcard. The customer must present the identity document and/or travelcard to the train crew together with the OnlineTicket without being asked to do so. As part of the OnlineTicket procedure, the data relating to the booking is stored in an encrypted certificate which is also contained in the computer printout. When the ticket is inspected on the train, the certificate is read into a checking device which decrypts the certificate and displays the ticket-related data. The checking device stores a set of control data which is compared with the OnlineTicket booked. Fraud involving OnlineTickets (e.g. illicit multiple use or forgery of an OnlineTicket) is deemed to constitute travel without a valid ticket. The passenger's personal details are recorded and he or she is charged a supplement in addition to the fare. SBB reserves the right to bring criminal charges. SBB AG reserves the right to decline the customer's order without stating reasons and to block its user account, and will do so in any case in the event of improper use, suspected improper use or the use of invalid credit cards. Use of a smudged or incomplete OnlineTicket printout is also deemed to constitute travel without a valid ticket. In such cases, the customer is required to pay the fare plus a supplement. The additional fare paid (but not the supplement) can be reclaimed, less an administration fee, by making written application to the SBB Contact Center (section 17.1). The OnlineTicket and the receipt for the additional fare paid must be enclosed with the application. Product purchase Prices subject to change

7 Products and services cannot be purchased via the SBB Partner Service more than 3 months before their first day of validity; other than in the case of OnlineTickets, they are generally not available less than 3 working days before their first day of validity (8 working days for items sent abroad). Prices subject to change

8 2 List of changes 2017 changes Changes with effect from Denmark New Section children section IC Bus Germany Denmark section Changes with effect from Group Tickets Junior Travelcard / Children s Co-travelcard/ Grandchild Travelcard section 4.13 Children s Co-travelcard Not valid for Schools, institutions etc. section 4.9 Germany discount from border points section Changes with effect from Italy / Franche The tickets issued by SNCF must be valid section 8.2 before the start of the trip section Changes with effect from Interrail Pass valid European passport Section Changes with effect from Europe Entry requirements Section 5.1 Admission gates NS Adaption Section Changes with effect from Slovakia New section section Changes with effect from The eurocity Austria - Hungary with supplement section Changes with effect from Disabled Passenger Europe Adaption section International Trains Poland has mandatory seat reservation section Group SNCF Sale only by SNCF section 8.2 Interrail Youth up to section changes Changes with effect from Saver Fare Round Trip Adaption Issung conditions section 6.2 section 7.1 Saver Fare Round Trip New valid 4 days section 6.2 section 7.1 Standard Fare New valid 4 days section 6.1 Europe SCIC NRT advance booking 6 month section Italy Adaption section 9 Prices subject to change

9 Dennmark Adaption children discount section 11.2 Sweden Adaption children discount section 11.1 Sweden change age limits for children section Agglomeration stations Adaption section Disabled Passenger Switzerland New section section 4.15 ÖBB New connections ÖBB Nightjet and section Motorrail section 3 DB Suppression of the CNL and Motorail Prices Tariff increase Switzerland Motorail New address section 3 Grandchild travelcard No sale more possibly section 4.10 Childern s co travel card New section section 4.9 Changes with effect from Hungary dogs and small pets section Changes with effect from Refunds Confirmation abroad spent tickets section 12.5 Changes with effect from IC Bus Germany Croatia section CNL dogs in Seat Coach section Changes with effect from IC Bus Düsseldorf Bruxelles is canceled Changes with effect from Standart fare Adaption issuing boarder station section 6.1 Agent Support Adaption section 3 Changes with effect from New section Northern Europe section 11 Arlanda Express New SCIC NRT section Changes with effect from Interrail GlobalPass valid in country of residence section changes Changes with effect from Agent Support BackOffice section 3 Railplus adaptation section Age limits for childern Croatia /Ireland Bus (Czech Rep- Poland) Serbia section Dog and small pets Macedonia / Slowakia/Hungary section Railjet Business Compartment section Montenegro New SCIC NRT ICE Sprinter no supplement section Prices subject to change

10 IC Bus New Poland - Czech Rep. section agglomeration stations New list section CNL seats tariff structure according to SCIC-NRT section Changes with effect from SwissPass section 4.1 Half Fare travelcard section 4.2 GA travelcard section 4.3 Refund Swiss Pass section 11.3 Refund GA / Half Fare travelcard section 11.4 Changes with effect from Tickets to/from Bruxelles Airport a supplement is necessary section Halfe-Fare and GA with SwissPass is only valid when the international section discount card is shown thogether section Trenord (Italy) change age limits for children section Changes with effect from Bagages/Stroller IC Bus Germany domestic section IC Bus Switzerland Germany section IC Bus Germany Czech Republic section IC Bus Germany Poland section IC Bus Germany- Netherlands section IC Bus Germany Belgium section Changes with effect from Italy Group ticket Trenord section Changes with effect from Italy New section Trenord section 9.3 New section Trenitalia section 9.2 Changes with effect from Zürich Zagreb Beograd Market fares to Zagreb Zagreb Beograd SCIC NRT section 10.4 Changes with effect from Italy SCIC NRT Dogs and small pets section Section 9.2 Changes with effect from Interrail Discount for the connecting tickets children section Changes with effect from Child seats IC Bus Germany domestic section IC Bus Switzerland Germany section IC Bus Germany Czech Republic section IC Bus Germany Poland section IC Bus Germany- Netherlands section IC Bus Germany Belgium section Changes with effect from Dogs Changes Trenord Section Prices subject to change

11 Changes with effect from Dogs Changes in Czech Republic Section Deutschland Free reservation in 1st class Section 6.8 not valid for groups Interrail different changes Section Contact details Internet Rail Service Rail offers, timetable information, price information, rail traffic information ( (24hr), 1.19 CHF/min. Sales Coordination (Help Desk) Technical and fare-related assistance (no timetable/price information) ( xp003@sbb.ch SBB Partner Service Ordering of: Questions about: Tickets not available online, group reservations Cancellations, refunds, vouchers in the B2P portal Business Travel Center (???? business@sbb.ch Brig Service Center For ordering: Non-Railticketing tickets, group reservations ( Back Office Railticketing Cancellations, refunds, vouchers ( +41 (0) backofficereisebuero@sbb.ch Agent Support SBB Business Clients ( +41 (0) partnervertrieb@sbb.ch Prices subject to change

12 Motorail Booking servie ÖBB Offers: Web: Booking service in France Rail Europe Switzerland Rue de Lausanne Genève Tel: (CHF 0.08/min.) Fax: Internet: Booking service in Italy Italtours AG Effingerstrasse 14a 3011 Bern Tel: Mail: Internet: Prices subject to change

13 4 Switzerland 4.1 SwissPass The SwissPass is the key to simple, customer-friendly and forward-looking access to public transport. The customer s photo, name, date of birth and a non-personal identification number are printed on the SwissPass. The service purchased by the customer is not visible on the card Sales channels For technical reasons, SwissPass products cannot be sold to private customers via Rail Ticketing and the SBB Partner Service. Ask customers to go to their nearest station, contact the GA Travelcard Helpdesk (tel ) or visit Contracting party/passenger There are two customer roles contracting party and passenger : Contracting party Passenger Receives the bill, commits to paying for the service Travelcard holder Person who is authorised to use the service Signs the contract Cancels travelcards Withdraws cancellations Obtains billing information Deposits GA travelcards Provides evidence Cancels travelcards Deposits GA travelcards Submits a photo Provides evidence The contracting party and passenger roles do not need to be held by the same customer. One contracting party can assume this role for several passengers and is required to pay the subsequent bills. Prices subject to change

14 4.1.3 Half-Fare travelcard Half-price travel all over Switzerland: in fact, you can travel on over 24,500 km of train, mountain railway, boat and postbus routes. The Half-Fare travelcard is renewed annually. Customers receive a loyalty discount when they renew their travelcard for the next year. When buying a Half-Fare travelcard, customers enter into an indefinite contract. The advantage of this is that when the validity period ends, their travelcard is automatically renewed. If they do not wish to renew their Half-Fare travelcard, customers must cancel it one month before it expires at the latest. Price at Please note: Customers who are resident outside Switzerland/Germany/Austria/France/Italy/the Principality of Lichtenstein cannot purchase a Half-Fare travelcard via invoice. These customers can obtain their Half-Fare travelcard from the ticket counter or use the order form and provide their credit card details. They cannot renew it automatically. This also applies to customers with a temporary residence in Switzerland (e.g. Japanese tourists, transit centre residents) GA travelcard The GA travelcard offers independence when travelling by train. With the GA travelcard, you can benefit from unlimited travel on over 24,500 km of SBB routes and most private railways for a whole year. You can travel by postbus, boat, tram and bus in major Swiss cities and urban areas General The product range includes the GA travelcard with annual invoice and GA travelcard with monthly invoice. Deposit: Customers can still deposit their travelcard at the ticket counter or via the GA Travelcard Helpdesk. The fee for this service is CHF 10. The last day of travel and first day of travel are to be specified when the travelcard is deposited. The date of the first day of travel can be changed while the travelcard is deposited, provided that the end of the deposit period (the first day of travel) has not yet been reached. The customer retains the SwissPass card. The ticket inspectors check whether the SwissPass has been deposited during the inspection. Please note: Customers under 18 years old who are resident outside Switzerland/Germany/Austria/France/Italy/the Principality of Lichtenstein cannot purchase a GA travelcard via invoice. These customers can obtain their annual GA travelcard from the ticket counter or use the order form and provide their credit card details. They cannot renew it automatically. This also applies to customers with a temporary residence in Switzerland (e.g. Japanese tourists, transit centre residents). Duo Partner GA travelcard If a member of the household has a basic GA travelcard (GA travelcard for adults, GA travelcard for young adults, GA travelcard for students, GA travelcard for senior citizens or GA travelcard for the disabled), the second person living in the same household is entitled to a reduced GA travelcard. Prices subject to change

15 Customers can provide evidence of their entitlement as follows (all documents listed are required together in each case). Married persons/persons living in a registered partnership: Unmarried persons: Evidence Copy of basic GA travelcard Passport or identity card of both persons Copy of family register (family booklet) or partnership certificate Copy of basic GA travelcard Passport or identity card of all persons Written confirmation from the community of residence (residence certificate, etc.) for all persons If it is not possible to provide evidence of the entitlement with the shared family booklet in certain cases, written confirmation from the community of residence (residence certificate, etc.) can be provided for both persons instead. Please note: A GA travelcard on the old blue card cannot be combined with a GA travelcard on the SwissPass Familia GA travelcard for spouses If at least one parent in the same household has a basic GA travelcard (GA travelcard for adults, GA travelcard for young adults, GA travelcard for students (ages 25 30), GA travelcard for senior citizens or GA travelcard for the disabled), children and single young people benefit from attractive prices for other GA travelcards (Familia GA travelcard for children or young adults). The second parent also receives a discount (Familia GA travelcard for spouses) if a member of the household has a Familia GA travelcard for children or young adults in addition to the basic GA travelcard for the mother or father Customers can provide evidence of their entitlement as follows (all documents listed are required together in each case). Married parents/registered partnership or single parent: Cohabiting parents or parent: Child does not live with the parent who holds the basic GA travelcard Evidence Copy of basic GA travelcard Passport or identity card of all persons Copy of family register (family booklet) or partnership certificate Written confirmation from the community of residence (residence certificate, etc.) for all young people aged 16 and over Copy of basic GA travelcard Passport or identity card of all persons Copy of family register (family booklet) of person(s) with child(ren) Written confirmation from the community of residence (residence certificate, etc.) for both cohabiting parents and for all young people aged 16 and over Copy of basic GA travelcard Passport or identity card of all persons Copy of family register of person(s) with child(ren) Prices subject to change

16 (parents do not live together): Written confirmation from the community of residence (residence certificate, etc.) for all young people aged 16 and over, including parent without basic GA travelcard If it is not possible to provide evidence of the entitlement with the shared family register (family booklet) in certain cases, written confirmation from the community of residence (residence certificate, etc.) can be provided for all persons instead. As GA travelcards for family members are linked to a basic GA travelcard, all GA travelcards for one family must be on the SwissPass. GA travelcards on the SwissPass and GA travelcards on the blue card cannot be combined GA price per year The GA travelcard is renewed annually. When buying a GA travelcard, customers enter into an indefinite contract. The advantage of this is that when the validity period ends, their travelcard is automatically renewed. If they do not wish to renew their GA travelcard, customers must cancel it one month before it expires at the latest. Price at GA price per month The GA travelcard is renewed monthly. When buying a GA travelcard, customers enter into an indefinite contract. The advantage of this is that when the validity period ends, their travelcard is automatically renewed. If they do not wish to renew their GA travelcard, customers must cancel it at least one travelcard month in advance for the end of the next travelcard month. A minimum duration of four months applies. Price at Supplement for international travel Ticket inspectors on foreign railways are not able to check a SwissPass. If customers are sold a ticket with a Half-Fare travelcard or GA travelcard discount, an additional ticket with Rail Ticketing article number 4917 (valid for 1 year) must be issued. This applies to journeys to the following countries with the following offers: Germany Austria Netherlands Denmark Hungary Czech Republic Slovakia Trains as per fare Standard fare Standard fare Supersaver return ticket Supersaver return ticket Supersaver return ticket Supersaver return ticket Supersaver return ticket Supersaver return ticket Regulated in the relevant section Cancellation/refund Notice period Travelcards can be cancelled as of the end of a travelcard year (Half-Fare travelcard) or travelcard month (GA) with a notice period of one travelcard month. GA travelcards can only be cancelled after the four-month minimum contract term. Prices subject to change

17 Example for a Half-Fare travelcard: The travelcard year is from 15 May May 2016 o The travelcard can be cancelled as of 14 May 2016 at the earliest; the cancellation request must be submitted at least one travelcard month in advance (i.e. by 14 April 2016) Example for a GA travelcard: The travelcard month is from 10.XX 09.XX, regardless of the payment interval (monthly/annual invoice) o The travelcard can be cancelled after the minimum contract term (four months) as of each 09.XX; the cancellation request must be submitted at least one travelcard month in advance Cancellation options Cancellation requests can be submitted at any time via the following channels: At the ticket counter By telephone, letter or On swisspass.ch Cancellation authorisations Contracting party Passenger Who is authorised to cancel the travelcard? Who receives the credit? Who receives confirmation of the cancellation by post? The person who was not at the counter or both? Who is authorised to change or withdraw a cancellation? Any credit is transferred to the contracting party s bank/postal account. 4.2 Half-Fare travelcard All of Switzerland at half price: this encompasses no less than 24,500 kilometres of railway, mountain railway, boat and postbus routes Private customers The blue card will still be in circulation until 30 July 2018 (31 July 2015 was the final first day of validity for a three-year travelcard). Prices subject to change

18 4.2.2 Business customers If a company provides a GA or Half-Fare travelcard for its employees for use on business trips, these travelcards will still be issued via the SBB Partner Service system on the familiar blue card. 4.3 The GA travelcard The GA travelcard offers independence when travelling by train. With the GA travelcard, you can benefit from unlimited travel on over 24,500 km of SBB routes and most private railways for a whole year. You can travel by postbus, boat, tram and bus in major Swiss cities and urban areas Private customers The old blue card will still be in circulation until 30 July 2016 (31 July 2015 was the final first day of validity for a blue GA travelcard) Business customers If a company provides a GA or Half-Fare travelcard for its employees for use on business trips, these travelcards will still be issued via the SBB Partner Service system on the familiar blue card. 4.4 One-day travelpass and Half-Fare 9 o'clock travelpass The one-day travelpass and 9 o'clock travelpass are valid on trains, boats and postbuses, as well as on the majority of tram/bus routes. They are transferable, and the multipack gives you six passes for the price of five! The 9 o'clock travelpass is valid from Monday to Friday from 0900, but is not valid on Saturdays, Sundays or nation-wide public holidays. Pre-dated one-day travelpasses and one-day travelpasses for validation can be obtained in the B2P and through the Service Center respectively. 4.5 Half-Fare monthly pass Travel for a whole month, just as with the GA. 4.6 One-day travelpass for children The one-day travelpass for children can be purchased with a valid ticket, (min. age: 16). A children's travelpass can be bought for every child being accompanied (up to a maximum of four). 4.7 Track 7 travelcard Travel for free on trains with departures scheduled for 19:00 or later with the Track 7 travelcard. This travelcard is available to young people under 25, giving them free travel in the evenings for a whole year across the entire SBB network, as well as on routes managed by some 100 private transport companies. The offer applies to all scheduled trains due to depart between 19:00 and 05:00 (close of operations). Prices subject to change

19 Only condition: the customer must be in possession of a plastic Half-Fare travelcard The Track 7 travelcard is not valid in conjunction with cross-border tickets. 4.8 Junior travelcard Product: Children aged 6 to years can travel free with their parents for a whole year with a Junior travelcard. The only requirement is for parents themselves to have a valid ticket for travel. At least one parent must accompany the child. In case of parents living separately, a Junior travelcard must be sold per household. A maximum of two Junior Travelcards per child can be issued. Anyone presenting two valid Junior travelcards is entitled to a free Junior travelcards for the third and any subsequent children. Miscellaneous services In the event of damage, Junior travelcards may be replaced as often as required. Replacement fee: CHF 10 In the event of loss, replacement is not possible. Junior travelcards may neither be deposited during periods of non-use nor extended Issue: The Junior travelcard can be issued via the Railticketing system (Article 8515). 4.9 The Children s Co-travelcard Offer: With the Children's Co-travelcard, all grandparents, godparents, aunts, uncles, daycare providers, nannies, those working in the social care sector and other potential companions have the opportunity to travel cheaply and easily by public transport with a specific child. The Children's Cotravelcard is valid for 1 year or until 1 day before the child s 16th birthday. Schools, institutions, clubs, companies, institutions and organizations etc. traveling as a group can not claim the reduction. Example: Julian 8 years old buys one Children's Co-travelcard for his godmother, one for his grandmother, one for his daycare provider and one for his uncle. Julian thus owns four different Children's Co-travelcards to use when travelling with four different companions. He can buy an unlimited number of additional Children's Co-travelcards for himself and other companions as required. The Children s Co-travelcard is valid for a specific companion (at least 16 years old) travelling with a specific child. Child and companion are entered on the card and cannot be changed. (The Children's Co-travelcard is not issued in duplicate. One document is printed per companion and child.) Issuance/use Prices subject to change

20 The child is registered as the travelcard holder in the customer database upon purchase. Only the first name and surname of the companion are registered. The child s personal information (particularly the birthdate) must be verified with a valid official ID upon purchase. The companion must have a valid ticket for the journey. The companion must present a valid ticket as well as a valid official ID during inspection. A companion may travel with a maximum of 4 children with a Children's Co-travelcard. The Children's Co-travelcard is not valid in combination with the Swiss Travel Pass or the Swiss Transfer Ticket. Quantity discount NO quantity discount is offered (in contrast to the 3rd child for the Junior travelcard). This means that a Children's Co-travelcard must be purchased for every child. Area of validity Validity on the rail network is the same as for the Junior travelcard Services The Children's Co-travelcard can be replaced as often as needed in the event of damage, same as the Junior travelcard. Replacement fee: CHF 10 The travelcard cannot be replaced if lost. Children's Co-travelcards cannot be deposited or extended. General policy Provisions not explicitly listed here are handled in the same way as the Junior travelcard. Ordering: The Children s Co-travelcard cannot be issued via Rail Ticketing. Please send your order to the Service Center using the online form Grandchild travelcard The Grandchild travelcard will still be in circulation until The Grandchild travelcard shows the details of the child in question. It is personal and nontransferable. Children aged 6 to years can travel free with their grandparents for a whole year with the Grandchild travelcard. The only condition is that at least one grandparent with a valid ticket for travel must accompany the child. The Grandchild travelcard is valid up until the day before the child's 16th birthday. The same provisions apply to great-grandparents. Children holding the Grandchild travelcard can therefore also travel free with their great-grandparents. Area of validity Valid throughout the route network as with the Junior travelcard. Prices subject to change

21 4.11 Products offered Product Price Article Track 7 travelcard Railticketing: 6401 One-day travelpass Dated: available through the SBB Partner Service, undated: Order from Service Center Multipack of one-day travelpasses Order from Service Center 9 o'clock travelpass Dated: available through the SBB Partner Service, undated: Order from Service Center Multipack of 9 o'clock travelpasses Order from Service Center One-day travelpass for children Order from Service Center Junior travelcard Railticketing: 8415 Children s Co-travelcard Order from Service Center Half-Fare monthly pass Railticketing: Standard fares For occasional journeys by rail: the standard-fare ticket. For individual journeys, passengers should purchase a standard rail ticket. This will be valid for one day or for 10 days, depending on the distance. The period of validity is determined on the basis of the tariff distances that apply to the corresponding price categories as per the table below: Article Single trip any distance Outward and return travel up to 115 km Railticketing: Outward and return travel 116 km or more * Tickets day 1 day 10 days Class upgrade tickets day 1 day 10 days Circular trip tickets*** day (up to 230 km) 10 days (231 km or more) ***The period of validity of circular trip tickets is set on the basis of the relevant overall difference. * The date of travel is always specified when e-tickets are purchased in the partner portal. When tickets are valid for more than one day, the return journey must take place on the day specified at the time of booking. Prices subject to change

22 The following articles may only be ordered from the Service Center Supplement tickets for class upgrades Single trip up to 115 km Single trip 116 km or more Outward and return travel up to 115 km Outward and return travel 116 km or more month * 1 month * Route change tickets 1 day 1 day - - Two-trip tickets year * Airport tickets (two-trip tickets) Multiple-journey ticket for six one-way journeys Supplement tickets for 6 class upgrades year * 1 year * 4 hours 1 day 4 hours ** 1 day ** - - *Irrespective of this period of validity, the individual field of supplement tickets for class upgrades is valid for outbound and return travel on the day of validation. **Validity of individual fields from point of validation Two-trip tickets Two-trip tickets are used for both outward and return travel, just like standard returns. The prices are calculated in the same way as prices for a standard return. Two-trip tickets are only issued for distances of 116 km or more. For passengers to and from Geneva Airport, Basel EuroAirport and Zurich Airport, airport tickets (two-trip tickets) may be issued from all destinations (even for trips of less than 116 km) Group tickets For club or company outings, school trips and family parties: all of these situations present a good opportunity to benefit from cheap public transport offers: Discount for parties of 10 or more: Discounts on standard fares Adults 20% Half-Fare travelcards and children years 20% of the half-price fare, equivalent to a 60% discount on the standard fare. The discount for children aged years also applies to: Schoolchildren from state and private secondary schools and colleges/universities, valid for pupils (students) up until their 25th birthday. Participants in "Jugend + Sport" activities up until their 25th birthday (confirmation from school office or cantonal J+S office required). Free travel Junior Travelcard / Children s Co-travelcard/ Grandchild Travelcard One person travels free for every group of 10 people Children traveling with a Junior Travelcard, Children s Co-travelcard, Grandchild Travelcard may not be included in the group ticket for the minimum number of participants or for free travel. Prices subject to change

23 Period of validity Single trip = 10 days Return/circular trip = 1 month Other benefits GA travelcard holders count as group members An advance reconnaissance trip by the group leader (1 person) is reimbursed upon purchase of the group ticket (same route and class). Group tickets for "Jugend + Sport" (J+S) and schools The price for children aged years is also granted to participants in youth groups up to their 25th birthday, as long as the corresponding official documentation is submitted. These passengers therefore enjoy a 60% discount. The price for children aged years is likewise granted to pupils of state and private colleges/universities, as well as to participants in "Jugend + Sport" activities up until their 25th birthday. To claim these discounts, the order form must be stamped and signed by the corresponding school office, by the cantonal office for "Jugend + Sport", or by the Swiss Gymnastics and Sport Academy in Magglingen. The order forms must be kept for 12 months. Group reservations can be made free of charge. Please submit your orders at least three working days in advance. To register with the online form: / Info / Forms Prices subject to change

24 Control marks Adults: Article 4713 Half-Fare, GA, Child, Dog: Article 4714 The group ticket itself serves as the ticket for travel for the group leader. The other participants are assigned control marks. If the trip involves - pupils from classes up to the ninth obligatory school year - uniformed cadets or scouts/girl guides - children wholly or predominantly under 16 years of age only the escorting persons receive control marks. If separate group tickets are issued for the same trip, the control marks assigned to the first group ticket also apply to the additional group tickets Tickets for SBB personnel Tickets and reservations for SBB personnel and family members (with FVP or FIP card) may only be obtained directly from stations. They are not obtainable via Railticketing Disabled Passenger s ID Card (Companion Card). Travellers with disabilities who are resident in Switzerland and rely on a companion and/or guide dog when travelling according to a doctor s note can claim a travel discount for travellers with disabilities. To be issued with a Disabled Passenger s ID Card, disabled passengers should get in touch with the office responsible for their place of residence according to Travel discount: People who are entitled to a discount may take a companion and/or guide dog free of charge on their 1st or 2nd class journey. The disabled passenger or companion must have a valid ticket for the journey. One free journey per ID. Only one disabled passenger can claim the discount per companion. The travel discount can only be claimed with a Disabled Passenger s ID Card. Seat reservations and supplements as well as fees for transporting luggage and bikes are to be paid by disabled passengers as well as companions. Guide dogs are recognisable by a special harness and special badge. The journey must be completed together. Companions are obliged to help disabled passengers throughout the journey and accompany them when boarding, alighting and changing trains. The travel discount shall only be granted if the companion is capable of fulfilling the duties towards the disabled passenger throughout the journey. Prices subject to change

25 5 Europe 5.1 Entry requirements The traveler is responsible for compliance with the passport, customs and visa regulations 5.2 General Tariff for tickets in Europe General Tickets can be issued at the earliest six months before the beginning of their validity period Only tickets issued electronically are used As a rule, transfers between two stations in the same city (e.g. Budapest) are not included in the fare. The traveller must buy a ticket for the transfer by public transport on the spot Validity of tickets to agglomeration stations If in Railticketing there are no connections to agglomeration stations of cities, the tickets can be issued to the corresponding main stations. If an agglomeration station is not on the list, the customers must inquire directly on the spot. List of the cities and stations: Germany Denmark Austria Poland Czech Republic Hungary Romania Belarus Itala Serbia France Belgium Children Subject to any provision to the contrary in the specific product terms, the following age limits for children apply: Country Age limit Germany Licensed shipping companies Licensed bus companies Netherlands Denmark Section Norway Sweden Finland Austria Poland IC Bus Czech Republic Poland Czech Republic Prices subject to change

26 Slowakia Hungary Lithuania Russia Montenegro Belarus Italia Trenitalia Trenord Vinschgau / Val Venosta Section Slovenia Croatia Serbia Bosnian Serb Republic France Belgium Luxembourg Ireland Shipping routes between Great Britain and Ireland Other Different provisions apply to some trains with inclusive fares. These can be found in the relevant section under Information / Reservations information / T710.2 reservations guide. Unaccompanied children and children younger than the lower age limit who occupy seats of their own travel half-price Dogs and small pets Dogs must be accompanied. They pay half the normal 2nd class fare (articles 2669 / 2670). All dogs must be on a lead and wear a muzzle. As a rule, small pets in cages, baskets and the like are conveyed as hand luggage free of charge. Animals are only allowed in couchette and sleeping cars if customers book the whole compartment for their sole use, paying the full fare for the relevant number of tickets. Animals are not allowed in restaurant cars or in carriages with at-seat meals. Guide dogs fort he blind travel free of charge and must not be muzzled. Exceptions: IC Bus - Germany domestic - Switzerland Germany - Germany Czech Repulic - Germany Poland - Germany Netherlands - Germany Belgium - Germany Croatia - Germany - Denmark Sweden Animals are not permitted Exception: guide dogs are permitted At most 2 dogs or other small pets per paying traveler may be transported in specially marked compartments in 2 nd class (dining, sleeping, and couchette compartments are Prices subject to change

27 excluded) Norway Dogs and small pets are not allowed on services to Norway. Exception: guide dogs are permitted Finland Dogs and small pets, guide dogs are not allowed on services to Finland Spain Dogs and small pets are only allowed on night trains (a whole compartment must be booked) One animal per passenger is allowed Ireland Italy Trenitalia Italy Trenord Hungary Slovakia Czech Republic Dogs and small pets, guide dogs are not allowed on services to Ireland Ticket must be purchased in Italy Maximum: one dog per passenger Dogs are not allowed to travel on weekdays between 07:00 and 09:00 Ticket must be purchased in Italy Maximum: one dog per passenger Dogs are not allowed to travel on weekdays between 07:00 and 09:30 or between 17:30 and 19:30. Max. 2 dogs per traveller (ticket to SCIC-NRT) Dogs and small domestic animals is not permissible in: - Seat carriages of the 1st class - Sleeping cars and couchette coaches - To trains with compulsory place reservation Exception: Guide dogs are allowed as long as the whole sleeping berth or couchette compartment is reserved. An SCIC-NRT ticket is issued (free transport) Dogs and small pets are not allowed in 1 st class seat carriages and sleeping cars. Dogs and small pets are not allowed in 1 st class seat carriages and sleeping cars. Different provisions apply to some trains with inclusive fares. These can be found in the relevant section under Information / Reservations information / T710.2 reservations guide Disabled travelers A companion (of a blind or severely visually impaired person or of a traveller in a wheelchair or with otherwise reduced mobility) or a guide dog can travel free of charge on public transport from Switzerland upon presentation of a Swiss Disabled Passenger s ID Card and tickets. Some train operators restrict their discounts for travellers with disabilities to blind travellers or travellers in a wheelchair or with otherwise reduced mobility. For more information, contact the SBB Rail Ticketing Helpdesk Hand luggage Each passenger is entitled to three items of personal luggage that are light enough to carry. Passengers are responsible for the security of their hand luggage. Passengers are liable for damages ensuing from the transportation of luggage. Passengers should stow hand luggage above or below their seats, or in other designated stowage areas. If seats or entire compartments are occupied by hand luggage, train crews may charge for the appropriate number of tickets at full price, plus - if they think fit - the same number of supplements. Prices subject to change

28 Bulky items such as prams, skis and musical instruments are only permitted if suitable space is available for their accommodation. Surfboards are not permitted as hand luggage. French Section Accompanied bike services The provisions governing accompanied bike services may be temporarily amended for certain countries or trains (service availability, prices, reservation conditions etc.). For further information, contact the SBB Railticketing helpdesk Prices subject to change

29 5.2.8 Group tickets For group of six persons or more % reduction, depending on the country. No free travel and no Alliance discounts such as accompanying passenger discounts, recognition of GA/Half-Fare travelcards on foreign routes General information Group trips must be reserved in advance Group tickets must be purchased at least 3 days before departure At the moment of purchase, the customer must be informed that requests for refund of all group tickets must be made at the latest 3 days before the commencement of the trip, thereafter no exchange or refund is possible. Group tickets for adult groups can be issued with Railticketing articles 1845 (one-way/return) or 1883 (circular journey). The discount for children aged years also applies to schoolchildren from state and private secondary schools and colleges/universities and participants in "Jugend + Sport" activities up until their 25th birthday (confirmation with stamp and signature from the corresponding school office, cantonal J+S office or the Swiss Gymnastics and Sports Academy in Magglingen required). The order forms must be kept for 12 months. Issue with Railticketing articles 3793 (one-way/return) or 3794 (circulare journey). For each group one ticket for all participants must be issued. All participants except the group leader are assigned control marks Registration/reservation The trip must generally be reserved 30 days in advance The reservation and possible changes are made by the issuing office. Group reservations should be made using the electronic reservation system. If this is not possible, and for swiss connecting routes the reservation can be ordered via Service Center. Railticketing > Info > Forms > Group travel Exchange/Refund Tickets issued in Switzerland: The request for refund for all group tickets must be submitted at the latest 3 days before the commencement of the trip. Thereafter no exchange / refund possible. Prices subject to change

30 5.2.9 Interrail Pass General information The Interrail Pass can be sold to all travelers with permanent residency in the EU (or valid European passport) or in one of the following countries (proof of residence required): Albania, Andorra, Belarus, Bosnia-Herzegowina, Macedonia, Giberaltar, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine and the Vatican. Travelers with a residence permit can be treated as persons with permanent residency in Europe. They are also elegible to purchase an Interrail Pass. Persons with a temporary European residence permit (in Switzerland: short stay permit "L") are not considered persons permanently domiciled in Europe. They are eligible for the Eurail offer instead. Interrail Global Pass For the 34 railway networks of the Interrail community as an all-encompassing offer,. Further information: Interrail One Country Pass 29 railway companies of the Interrail community can be purchased individually (state of residence excluded.) The passes or countries do not have to be adjacent. No discounted SCIC-NRT tickets can be issued to the border or in transit between countries Issue of Interrail Global Pass and Interrail One Country Pass Seniors over 60 years SENIOR (in 1 st and 2 nd class) Reference date is the 1st day of validity Adults over 28 years ADULT (in 1 st and 2 nd class) Reference date is the 1st day of validity Young adults 4 to years YOUTH (in 1 st and 2 nd class) Reference date is the 1st day of validity Children 4 to years CHILD (in 1 st and 2 nd class) max. 2 children are free when accompanied by an adult (ADULT Pass) Reference date is the 1st day of validity Children under 3.99 years travel free of charge without Interrail Passes (unlimited quantity). At most 2 children between 4 and years can travel free of charge when accompanied by an adult (ADULT Pass) - the free Passes must be stapled in the same cover behind the ADULT Pass From the 3 rd child from years onward an Interrail YOUTH Pass can be issued. Unaccompanied children between require a valid Interrail YOUTH Pass in the corresponding class. Prices subject to change