Reservations user s guide

Transcription

1 K I U S Y S T E M SOLUTIONS Reservations user s guide KIU System Solutions San Martín 320 Piso 5 Capital Federal (C1004AAH) Argentina

2 PNR (Passenger Name Record) Description of a PNR Creating the PNR Availability Availability for Connection Flights Availability by Airline Itinerary Direct Booking of Itinerary Itinerary Status i Request Status ii Status of Action iii Status of Notification iv Changing Notification Status to Action status v Simultaneous Changes from several Notification Status to HK vi Priority wait list vii Manual Segments Order Name Field Adult Passengers FOID Date of Birth (DOB) Minor Passenger (CHILD) Infant Passenger Variables Phone Changes in the contact field Expiration/ Ticket Expiration Date Options Changes on the expiration Ticket Changes on the ticket field Received field Information or Remarks (optional) Changes on the remark field End of transaction Multidata Entry Change of Responsibility Changing Class from a PNR Changing seat amount/class/specific segment Changing seat amount/class/specific segment Changing seat amount/class/all itinerary Changing class/specific segment Changing class/all itinerary Booking Cancellation Manual Cancellation Automatic Cancellation Automatic Quotation Basic Quotation Quotation by segments Quotation per passenger Quotation of several passengers Quotation with discounts Quotation with discount, excepting pre-established discounts... 46

3 8.7 Quotation forcing the fare basis Quotation from Remote Position Quotation forcing the currency Quotation Replacing Taxes Modifying Q charge Combining different Options Group PNRs Automatic confirmation for a waiting list Print PNR Divisions Individual PNRs Group PNR Associating PNRS PNR History Queue history movements on a PNR List of Confirmed Passengers Other Options Filters List extensions List of Passengers in Waiting List List of Cancelled Passengers List of Revalidated Passengers List of Passengers of a Canceled Flight List of E-tickets in Specific Flights List of Last Booked Seats on a Flight Opening PNRs from a list Indicating number of PNRs to be Display Export List to Excel Format Delivering a LL list to queues List of Groups Inbounds connections: Outbound connections Passengers with special service request remarks Filters Abbreviated requests Sending SSR to queues Options Sending List to Queues Inventory Flight Inventory Inventory Options Total Flight sale by Cabin Arrival and Departure Information Catering Information Flight Information Fares Fare Display By Specific Date By Currency Display from Availability Private Fares Note Display Taxes and Fee Display By country... 93

4 22.2 By Airport By Airport and Airlines Sending Response Visualizing messages visualizing the last received message Frequent Flyers Entering the data Modification: Deletion History Check-In... 99

5 Reservations In this guide we will show you how to work in the system with bookings. The main functions related to booking can be described as the followings: Creation Modification Cancellation Quotation Listing Fare display Messages PNR (Passenger Name Record) The PNR is the electronic record of passenger s bookings. You will record all the information regarding the passengers on it. It has mandatory fields, which you will have to fill in order to obtain the PNR's code or record locator. It also has optional fields for information. The PNR code or record locator is one and unique and it can be retrieved at any time. There are individual PNR (up to 9 passengers) and the Group PNRs (10 or more passengers) The Host can configure the amount of passengers that can be considered as a group. A PNR holds up to 99 passenger s names, among adults, minors and infants, whether if it is individual or group. The mandatory fields in a PNR are the followings: Passenger/s Name/s Itinerary Contact/Phone Ticket/Expiration Received End of transaction

6 1. Description of a PNR The following is how PNRS are showed on the sys: RP/BUE00XX7 - LINEAS AEREAS XX 1.1CAMPACHO/SEBASTIAN 2.1VERTENA/DAMIAN 3.1CAMORALEJO/ERNESTO 1 XX4500N 22JUL JU AEPCOR HK3 08:00 09:00 2 XX4444Y 23JUL VI CORAEP HK3 13:00 14:05 TKT/TIME LIMIT 1.TL BUE 1800/10JUL-SAT CONTACTS 1-BUE COR MAILTO:CAMPACHO@HOTMAIL.COM REMARKS 1-CHEQUEAR DOCUMENTACION AL EMBARCAR 2-PASAJERO VIP*/P2 RECEIVED FROM - JOSE BUE.BUEXX-MM 1909/29JUN04 *PLRKZB Description: RP/BUE00XX7 - LINEAS AEREAS XX Responsible of the booking Address of the office that created the PNR 1.1CAMPACHO/SEBASTIAN 2.1VERTENA/DAMIAN 3.1CAMORALEJO/ERNESTO Name of the passengers 1 XX4500N 22JUL JU AEPCOR HK3 08:00 09:00 2 XX4444Y 23JUL VI CORAEP HK3 13:00 14:05 Itinerary TKT/TIME LIMIT 1.TL BUE 1800/10JUL-SAT Ticket time limit field CONTACTS 1-BUE COR VIP Passenger*/P2- MAILTO:CAMPACHO@HOTMAIL.COM Passenger contact information it can be associated to a particular passenger REMARKS 1-Pls verify the information and documents 2-VIP Passenger*/P2 Remark field

7 RECEIVED FROM - JOSE Received field BUE.BUEXX-MM 1909/29JUN04 *PLRKZB Signature of the person who generates the booking. Time, date and PNR code. 2. Creating the PNR Availability The request for availability of services takes a range from the requested date until 6am of the next morning, it will be shown in ascending order by schedule of departure. The command is the following: Description: 102JUNAEPCOR Fixed Command 02JUN Date AEPCOR Departure and arrival cities 0900 Time of departure (optional) The basic command to search availability is: 1COR When you input the basic command, the system automatically assumes: The date of departure is today The city of departure is the city where the device is in The schedule is the same as in the city where the device is in Response: ** KIU AVAILABILITY ** TO COR/CORDOBA, ARGENTINA WED 02JUN04 H0400 1D 1 XX4512 Y9 B9 HR K9 M9 N9 OR AEP3A COR C 04:00 05:00 0 DC :00 T9 GR 2 XX4628 Y9 B9 AEP COR 04:00 05:05 0 DC9 D 1:05 3 XX4500 Y9 B9 HR N9 AEP COR 08:00 09:00 0 DC9 D 1:00 4 XX4556 Y9 N9 M9 B9 AEP COR 10:00 11:00 1 DC9 D 1:00 5 XX4514 Y9 B9 AEP COR 12:00 14:45 1 DC9 X7 1:05 * 4 MORE FLT [XX] Description: ** KIU AVAILABILITY ** Identifier of the system TO COR/CORDOBA, ARGENTINA Destination

8 WED 02JUN04 H0400 1D Day of the week Day of the request Time requested Days before flight's departure Description of the first line of display: 1 XX4512 Y9 B9 HR K9 M9 N9 OR AEP3A COR C 04:00 05:00 0 DC :00 1 Item number XX4512 Company and flight number Y9 B9 HR K9 M9 N9 OR Classes, followed by the amount of available places. Status Indicates 1-8 Actual seats available number 9 nine or more available 0 Full and with Waiting List Open R Requirement Places C Full and Closed Waiting List AEP Departure Airport 3A Departure terminal information COR Arrival airport C Arrival terminal information 04:00 Departure time 05:00 Arrival time 0 Amounts of Stops DC9 Aircraft 234 Days of the week in which operates 1:00 Flight Time, including time Stops Note: Days of the week: Monday 1/Tuesday 2/Wednesday 3/Thursday 4/Friday 5/ Saturday 6/ Sunday 7 When the flight doesn't operate on a particular day, it will add an X in front of the day The availability display will show up to 6 flights on it. The following text refers that there is more services available * 4 MORE FLT [XX] It indicates that there are 4 more flights of the XX Company. And in order to see them, you will have to input the following command: Response: ** KIU AVAILABILITY ** TO COR/CORDOBA, ARGENTINA WED 02JUN04 H0400 1D 6 XX4520 Y9 B9 AEP COR 14:00 16:45 1 DC9 D 2:45 7 XX4432 Y9 B9 HR AEP COR 22:40 23:40 0 DC9 D 1:00 8 XX4512 Y9 B9 HR K9 M9 N9 OR AEP COR 04: : DC :00 T9 GR 9 XX4628 Y9 B9 AEP COR 04: : DC9 D 1:05 1*

9 * MORE In this availability you can see the services from item 6 to 9. The services 8 and 9 belong to the next day. This can be understood as the indicator +1 is placed after the departure and arrival schedule. 9 XX4628 Y9 B9 AEP COR 04: : DC9 D 1:05 And at the end of the display, we see the following text: * MORE This means that there are more services available, but these belong to another carrier. In order to see those services and more availability, we input again: The following list of services will include other companies flights that are configured in the sys: ** KIU AVAILABILITY ** TO COR/CORDOBA, ARGENTINA WED 02JUN04 H0400 1D 1 A46594 Y9 B9 AEP COR 10:00 11: D 1:15 2 A46670 Y9 B9 AEP COR 11:00 14: D 3:20 3 A46668 Y9 B9 AEP COR 12:00 14: D 2:00 4 A46588 Y9 B9 H9 K9 N9 M9 T9 AEP COR 13:15 14: X6 1:15 X9 W9 Q9 #BOARDING ON GATE 12 *NO MORE 1* The display now shows flights of the company A4. You can see in the item 4 below the classes, a legend #BOARDING ON GATE 12. That is a comment added in the creation of the flight At the end of the display, we see the following: *NO MORE That line indicates that there are no more services available for the request made. Options: You can also check directly from an availability already requested, by days in advance or days backwards. The commands are the followings: 1+2 For two days ahead (+ means in advance and 2 is the amount of days) 1-3 for three days before (- means backwards and 3 is the amount of days) 125DEC for December 25 (and specific day in advance) 123 For the 23th day of the month of the last requested availability 1+ Takes by default one day in advance 1- Take by default one day backwards 1 Redisplay the last requested availability You can also check, from a previous availability, the return route. The command is the following: 1R20JAN 1R 20JAN Indicates it will be the reverse route than the previously requested Date of the return You can also input the following command to see a return with two days in advance

10 1R+2 Note: You can request the inverse route for the same day if you input the command 1R. IMPORTANT: To request availability you can replace the command 1 (One) for AD (Availability on Departure) or AN (Neutral availability), using it in the same way with all the options Availability for Connection Flights Flight in connection with direct availability The regular command of availability will show flights in connection in case it won't find nonstop flights between destinations. For example: 120SEPBUERGA ** KIU AVAILABILITY ** TO RGA/RIO GRANDE, AR TUE 20SEP05 H0000 4D 1 5U 752 P9 S9 Q9 J9 R9 E9 F9 AEP RGL 08:00 11:55 1 F28 2 3:55 -> 5U 954 P9 M9 S9 Q9 J9 R9 E9 RGL RGA 15:00 16:10 0 TWO 2 1:10 > 8:10 F9 2 5U 752 P9 S9 Q9 J9 R9 E9 F9 AEP RGL 08:00 11:55 1 F28 2 3:55 -> 5U 952 P9 S9 Q9 M9 E9 J9 R9 RGL RGA 16:00 17:10 0 TWO 25 1:10 > 9:10 F9 The systems shows flights connected within the same line of availability. So, in the first line you will find flight 752 going to AEP/RGL and in the next line the indicator -> with the flight 954 going to RGL/RGA, both with their schedule, Stops, aircrafts, operating days and flight time. At the end of the second line we will find > 8:10 which indicate the total time of flight including waiting time on the connection. Booking flights in connection: To book from availability, as shown in the example before, the command presents the followings options: * Same class for both options: 02P1 0 Commands 2 Amount of passengers P Class of service (both flights) 1 Line number within the availability Response: 1 5U 752 P 20SEP TU AEPRGL SS2 08:00 11:55 1 F28 2 5U 954 P 20SEP TU RGLRGA SS2 15:00 16:10 0 TWO

11 When you input your usual booking command the system will show both segments and will begin to create the PNR and every flight will have its own item number. You can enter the rest of the information as usual * Different class for each flight: 02PS1 0 Commands 2 Amount of passengers P Class of service for the first flight S Class of service for the second flight 1 Line number in the availability Response: 1 5U 752 P 20SEP TU AEPRGL SS2 08:00 11:55 1 F28 2 5U 954 S 20SEP TU RGLRGA SS2 15:00 16:10 0 TWO Each flight will be booked in the requested class Error Response: If you are requesting a class which is not available in any flight, the system will respond: 01Y1 INVALID CLASS If you are requesting a class which is not available in one of the flights, the system will Response: 01PY1 1 5U 752 P 20SEP TU AEPRGL SS1 08:00 11:55 1 F28 INVALID CLASS It will book the flight where the class is available but will return a message of INVALID CLASS for the segment where you have requested the incorrect class Availability by Airline The flight request can be filter by airline. The command is the regular one adding /A followed by the airline code 110OCTBUEGOG/AXX

12 2.2. Itinerary Direct Booking of Itinerary * Requesting places The direct booking can be done if you know the flight number, class, date and route. The command is the following: Description: 0XX4520Y20JUNAEPCORNN1 0 Command XX4520 Airline and flight number Y Class 20JUN Date AEPCOR Route NN Status of requirement 1 Amount of places Response: 1 XX4520 Y 20JUN SU AEPCOR SS1 14:00 16:45 1 DC9 The system answers with the requested flight, showing the following details: 1 Number of item XX4520 Airline and flight number Y Class 20JUN Date of departure SU Day of the week AEPCOR Route SS Status of confirmed sale 1 Amount of sold places 14:00 Departure time 16:45 Arrival time 1 Amount of Stops DC9 Aircraft In case you request a place NN and the class is full but with waiting list acceptance, the system will answer the following: 1 XX4520 Y 08JUN TU AEPCOR LL1 14:00 16:45 1 DC9 ** NOT AVAIL, SEGMENT IN WAIT LIST The required service will be returned in LL status (Waiting list) and a message announcing that the segment is in waiting list. There is a chance that the status returns HM (required) this is only when the class is configured as required or if you take more places to be considered as a group Note:

13 If you request a flight of the same company, there is no need to clarify it, entering the flight number will have the system acceptance. Important: Every segment taken is active for 25 minutes, from the moment users start to make the booking. Over this time, if it wasn't recorded, the system will ignore the segment returning it to the inventory * Waiting List Request Request waiting list seats directly, the command is: 0XX4520Y08JUNAEPCORLL1 Response: 1 XX4520 Y 08JUN TU AEPCOR LL1 14:00 16:45 1 DC9 Unlike when you request a confirm place, the difference here is in the status. For waiting list is: LL. The rest of the information is the same. Note: If the service is available the command confirms the requested segment. * Request for Space Available To request a space available segment, the command is: 0XX4520Y08JUNAEPCORMM1 Response: 1 XX4520 Y 08JUN TU AEPCOR MM1 14:00 16:45 1 DC9 The difference, just like the others, is in the status. For space available is: MM. The rest of the information is the same Request for itinerary from the availability Users can request seats from an availability for a route and a date. The command is: 01Y2 0 Fixed format 1 Number of seats Y Class of service 2 Number of item/flight segment Response: 1 XX4520 Y 20JUN SU AEPCOR SS1 14:00 16:45 1 DC9 The answer is the same as in a direct booking. The same will happen if the flight is full and the waiting list is open Important: Every segment taken is valid for 25 minutes, from the moment is started to be recorded. Over this time, if it wasn't recorded, the system will ignore it.

14 To request a segment from the availability where the class is complete but with waiting list acceptance, the command is: 01Y1LL At the end of the command you will input the indicator LL, correspondent to waiting list. The answer is the same as the request for waiting list in direct segment To request a space available segment from the availability, the command is: 01Y1MM At the end of the command, you will add the indicator MM, correspondent to space available. The answer is the same as the request for space available in direct segment. Add Sold and Unknown Arrival Segments When you request several segments in one PNR, the sys will automatically take them in chronological order. In case you need to add segments an asterisk will be showed before the item number. Example: PNR with a segment for 8JUN NO NAMES 1 XX4520B 8JUN TU AEPCOR LL2 14:00 16:45 NO PHONE Another segment for 6JUn is taken 1* XX4512 B 06JUN SU AEPCOR SS2 04:00 05:00 0 DC9 You can see that the segment for 6JUN is now the 1 item, and an asterisk is in front of it. When we redisplay the PNR, we will see it now in the following order: NO NAMES 1 XX4512B 6JUN SU AEPCOR SS2 04:00 05:00 *** ARNK *** 2 XX4520B 8JUN TU AEPCOR LL2 14:00 16:45 NO PHONE The system creates automatically the legend *** ARNK *** This indicates that there's a discontinuous arrival on both segment. If you request a segment for 7JUN, the answer will be: 2* XX4500 K 07JUN MO AEPCOR SS2 08:00 09:00 0 DC9 The last segment is placed between the previous segments, as item 2 Once we redisplay the PNR will look like this: NO NAMES 1 XX4512B 6JUN SU AEPCOR SS2 04:00 05:00 *** ARNK *** 2 XX4500K 7JUN MO AEPCOR SS2 08:00 09:00 *** ARNK *** 3 XX4520B 8JUN TU AEPCOR LL2 14:00 16:45 NO PHONE

15 IMPORTANT: You can use the command SS to replace the command 0 (zero) using it the same way 2.2 Itinerary Status The status is the indicator of the itinerary in the booking. There are 3 types of status. Request, action, and notification. i Request Status Request status is performed when you make a sale. NN LL Need Requirement, the system will return as SS if it is confirmed or LL if it is on waiting list. It is used on direct bookings Waiting list requirement. It is used when the flight or class that we want is full. The system returns it as LL. (They can return as SS in case the requested service has available places). MM Space available request. This code doesn't take seats of inventory but it appears on the passenger list. ii Status of Action Status of Action indicates the status of our booking. HK HL MM HM RR Confirmed. All bookings in this status are confirmed, taking spaces of the inventory. The segment SS which comes from the sale is transformed automatically to HK when you end the transaction. Waiting list. All bookings in this status are on waiting list. Space available. It does not take place on inventory but is on the passengers list. Requirement. Waiting for confirmation from the company administrator of that flight. reconfirmed. This status shows that the passenger has confirmed his flight. A RR status is always a HK segment iii Status of Notification This denomination applies to status that have been altered for any reason. It generates a notification on the PNR and, in most cases, messages on queues which are highlighted on the PNR. These codes, once they are checked, should be transformed into an action status (HK o HL) as we explain:

16 KL KK Wait list confirmation. This means that the PNR was confirmed on the waiting list. The original status was HL, but automatically when there are seats available, it changes to KL, confirmation. This should be modifying to HK. PNRs with this change will be delivered 10. Requirement status confirmation. This one has to be executed manually, and generates messages on queues 25, 26 or 45 of the PNR origin city. This will have to be modified to HK. TK Changes on the flight of a confirmed PNR. A PNR with HK status suffered a modification on the flight. (schedule, flight number, etc) it will change to TK. This message will be delivered to queue 30; it should be change to HK. UN TL Flight cancelled or without operation. This PNR will be automatically delivered to queue 30 of the city where was created, and once the responsible operator or the passengers are informed, segment should be cancelled Changes on a flight of a wait listed PNR. This PNR will be automatically delivered to queue 30 of the city where was created and once the responsible operator or the passengers are informed, it will have to be change to HL. iv Changing Notification Status to Action status To change a notification status to an action status the command is the following: (.) (Segment number) (action status) Example: RP/BUE00XX7 - LINEAS AEREAS XX 1.1LLENOS/S 2.1LLENOS/D 1 XX4144Y 25FEB MI TUCAEP KL2 20:00 21:30.1HK Response: 1. KL => HK Note: The notification statuses that should or can be modified are: KL, KK, TK. They are change to: HK and TL to HL. The status UN, once modified should be cancelled. To be able to set the RR status the segment must be previously in HK status or the system will not allow it. You can make several status changes by lining them up in order using the following command:.1hk.2kk.3hl

17 Important: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) v Simultaneous Changes from several Notification Status to HK. To change notifications actions the user should have its sign with the DUTY 2. This command allows changing, with one command, every status TK, KL and KK included on a PNR to the status HK and at the same time canceling every UN segment on the PNR The command is the following:.hkall Example: RP/AEP00XX4 - LINEAS AEREAS XX 1.C/10-10/GRP GRUPO AGENCIA 1 XX4112Y 08JUL WE AEPSLA UN XX4176Y 08JUL WE AEPSLA TK XX1806Y 20JUL MO SLAAEP KK TKT/TIME LIMIT 1 TKT/OK CONTACTS 1-AEP +99 (99) LINEAS AEREAS XX RECEIVED FROM - PAX AEP.HLP/DESK /08JUL09 *VCQPCR -H When you input the command.hkall the system answers: 1. UN => DELETE 3. KK => HK 2. TK => HK And when you record and redisplay the itinerary you will see: 1 XX4112Y 09JUL TH AEPSLA HK XX1806Y 21JUL TU SLAAEP HK Considerations: * If there is no segments to apply the change the answer will be NO DATA * If you previously used any command of status change with the (.) dot on your PNR, you won t be able to use.hkall system will answer you : PNR PRESENT FINISH OR IGNORE * If you previously erased any UN segment with the command X(line) and in that command you also erased at least ONE segment with that command, this answer will be included on the answer to the command.hkall

18 vi Priority wait list The priority wait list has 4 levels of hierarchy. The levels are restricted with duties and keywords (WAITLA, WAITLB). The status indicators of these priorities are the followings: LA LB LC LD First Level Second Level Third Level Fourth Level To request a priority waiting list use the following: * Direct Booking: 04580Y25DECAEPCOR LA 1 0 Sale command 4580 Flight Y Class 25DEC Date AEPCOR Route LA Status of priority waiting list 1 Amount of places Response: 1 XX4420 Y 21DEC TU AEPBRC LA1 12:00 15:15 1 DC9 Once the PNR is closed, the status LA changes automatically to HL and in the history will appear as : -- HISTORY *EAYUBJ -- AS XX4420Y 21DEC WE AEPBRC LA/HL1 12:00 15:15 HDQ.BUEXX-MM 1708/25OCT04 * From a reservation on waiting list: We take as an example the following PNR RP/BUE00XX7 - LINEAS AEREAS XX 1.1MAQUEZ/ANIBAL 1 XX4420Y 21DEC MA AEPBRC HL1 12:00 15:15 TKT/TIME LIMIT 1.TX HDQ 2355/04 NOV-THU CONTACTS 1-BUE RECEIVED FROM - PAX HDQ.BUEXX-MM 1655/25OCT04 *UPRQKE You will place the priority like this: Example: (.) (segment number) (status of waiting list)

19 Response: 1. HL => LA.1LA When you retrieve the PNR *A RP/BUE00XX7 - LINEAS AEREAS XX 1.1MAQUEZ/ANIBAL 1 XX4420Y 21DEC MA AEPBRC LA1 12:00 15:15 TKT/TIME LIMIT 1.TX HDQ 2355/04 NOV-THU CONTACTS 1-BUE RECEIVED FROM - PAX HDQ.BUEXX-MM 1655/25OCT04 *UPRQKE *The segment status is LA When you close the PNR RP/BUE00XX7 - LINEAS AEREAS XX 1.1MAQUEZ/ANIBAL 1 XX4420Y 21DEC MA AEPBRC HL1 12:00 15:15 TKT/TIME LIMIT 1.TX HDQ 2355/04 NOV-THU CONTACTS 1-BUE RECEIVED FROM - PAX HDQ.BUEXX-MM 1655/25OCT04 *UPRQKE -H *The segment status returns to HL History of PNR -- HISTORY *UPRQKE -- MS XX4420Y 21DEC WE AEPBRC HL/LA/HL1 12:00 15:15 HDQ.BUEXX-MM 1701/25OCT04 *In the history, we can see how it was placed in priority waiting list. Request options The waiting list request has variants more familiar to emulate. duties or keywords needed: Next is a comparison of request and LA PA FIRST LEVEL keyword WAITLA LB PB SECOND LEVEL keyword WAITLB LC JL PC THIRD LEVEL duty 5 LD PD FOURTH LEVEL duty 5 LL LL PE REGULAR REQUEST duty 2 Important Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER)

20 vii Manual Segments Order The system automatically orders the segments of the itinerary, but if for some reason, for example, due to flight reschedule, the flight wouldn t be ordered according dates or departure time, users will be able to reorder it manually using the following command. Bear in mind that the PNR should be displayed in screen: Description: /2/1 / Mandatory slash 2 Number of the segment we wish to reorder / Mandatory slash 1 Number in the segment that we are reordering In this example the segment originally on number 2 is now placed on number 1. The segment which originally was on number 1 is now placed on number 2. The answer for this command is : Ok This command will not generate history on PNR

21 2.4 Name Field The field NAME is mandatory to generate a PNR. This field holds up to 99 items among adult passengers, minors, and infants Adult Passengers The basic command to add an adult passenger's name is the following: -LAST NAME/NAME Example: -NIETO/JORGE Response: OK You can add multiple names on the same command: -LAST NAME/NAME-LAST NAME/NAME-2LAST NAME/NAME/NAME - Indicator of the field Name LAST NAME/NAME Last Name and Name of passenger - Indicator of the field Name LAST NAME/NAME Last Name and Name of next passenger - Indicator of the field Name 2 Amount of passengers with same last name LAST NAME/NAME/NAME Last name and Name/s of the next passengers Important The system won t allow closing a booking if a passenger's name is the same as another on the same booking. If this happens, the system will Response: INVALID CHECK PAX DUPE We suggest using these indicators to difference one from other in the same PNR: MR, MRS, MS, JR, CHD, etc FOID Next to the name field you can add the FOID information, in order to do so, he command is: -<LAST NAME>/<NAME>.<TYPE of FOID><FOID NUMBER> Or NM1<LAST NAME>/<NAME>.<TYPE of FOID><FOID NUMBER> After the name of the passenger you will input. (dot), the rest of the format is free, You can add names with all the variations explained previously.

22 FOID Types: The following are the FOID types accepted: PP: PASSPORT NUMBER. NI: NATIONAL IDENTITY NUMBER. ID: LOCALLY DEFINED ID NUMBER. CC: CREDIT CARD NUMBER. DL: DRIVER'S LICENCE NUMBER. TN: TICKET NUMBER. CN: CONFIRMATION NUMBER OR RECORD LOCATOR. Example: -GOMEZ/PABLO.PP or NM1GOMEZ/PABLO.PP Considerations: FOID length must be between 1 and 25 alphanumeric characters (A-Z, 0-9) otherwise you will get the following error response. INVALID FOID LENGTH - BETWEEN 1 AND 25 CHARACTERS ACCEPTED If FOID is entered with spaces the system will automatically delete them. Points (.), dash (-) or any other strange character ( #, ñ, $, etc) are not accepted. If an invalid FOID type is entered, the system will answer the following error response INVALID FOID TYPE - PLS CHECK VALID OPTIONS ARE: PP PASSPORT NUMBER NI NATIONAL IDENTITY NUMBER ID LOCALLY DEFINED ID NUMBER Note: error response shows the most usual FOID types; nevertheless there are other valid options available and they are explained in the link provided. Usual FOID Types Most usual FOID types are the following. PP: Passport number Example: -LOPEZ/MARTIN.PP N NI: national identity number, commonly known as DNI, CI, CED, etc. These abbreviations are no longer accepted, they should be enter in all cases as NI Example: -LOPEZ/MARTIN.NI ID: Local identification number or any other identification that states identity or residence. Example: NM1LOPEZ/MARTIN.ID Other FOID Types

23 There are other FOID types available, they are not commonly used but they are still valid. CC: credit card number, if chosen you will have to enter the credit card vendor (two characters) and number after the FOID type. Example: -PEREZ/CARLOS.CCVI DL: drivers license number. Example: -PEREZ/CARLOS.DL TN: ticket number. Example: -PEREZ/CARLOS.TN CN: record locator, booking code.. Example: NM1PEREZ/CARLOS.CNQRMUNP Add FOID in a PNR generated in other GDS It s possible, in KIU, to add the information regarding FOID (form of identification) to the passengers booked through travel agencies in other GDS. Thus allowing the issuance of the tickets through the airline The transaction is: 4FOID(carrier)/(type of FOID)(country code or carrier or credit card)(document number)/p(pax number) Example: 4FOIDXX/PPAR /P1 Or SRFOID(carrier)/(type of FOID)(country code or carrier or credit card)(document number)/p(pax number) Example: SRFOIDXX/PPAR /P1 4 Standard Sabre format to add SSR SR Standard Amadeus format to add SSR CARRIER 2 digits to indicate the company code for which the FOID is valid and it cannot the SSR for the same carrier/pax (mandatory Type of FOID 2 digits to indicate type of identity number mandatory). Options available are: PP (passport number), NI (national identity), ID (Locally defined ID number) Country code or carrier or credit card In the case of adding type of FOID NI or ID its mandatory to add the country code; for the PP option, the country code it s optional (if added it will be validated) Document number Mandatory. Accepts between 1 and 25 alphanumeric characters

24 /P(pax number) Indicator to relate FOID to a determine passenger. It is mandatory with a PNR that holds more than one passenger. Once this element is added in the PNR, KIU will generate a message to the other GDS informing all the data, and this will allow the ticket issuance Date of Birth (DOB) You can also add the date of birth of a passenger with the following command: -GOMEZ/DANIELA.PAS /19APR74 The format to add the date of birth is : DDMMMYY and it should be separated of the passenger's name with a slash / If the passenger also has a FOID, then the slash should be after it Minor Passenger (CHILD) To add a minor passenger, you will have to add the acronyms CHD. The way to add it is the following: -LAST NAME/NAME CHD Between the passenger's name and the acronyms CHD should be an space. The answer is OK and when retrieving the PNR you will see the name along to an asterisk and the acronyms CHD, just like the following example: -ALMENDRES/JUAN *CHD Note: If the child has the same name as any other adult passenger on the booking, then we should input TWICE the indicator CHD. Thus, the first allows differentiating one passenger from the other and the second allows establishing the type of passenger which will indicate the type of fare. Example: -CASARES/MARTIN CHD CHD Infant Passenger The infant passenger is identified with the indicator INFOA, and should be added like this -I/APELLIDO/NOMBRE Bare in mind that an infant does not occupy any place, therefore it should never record a PNR only with an Infant as a passenger, nor should it be listed as first on the PNR. The answer is OK and when retrieving we'll see the name with an asterisk and the acronyms INFOA, just like the following: -ALBOM/JUAN *INFOA Note: It won't be able to add an INF passenger right after a CHILD or another INF The passenger type INF should always be add right after an ADT passenger

25 If you add an Infant and the last passenger on the booking is not an ADULT the system will answer the following message: PREVIOUS PSGR MUST BE ADT If the last passenger of a pnr is not an ADT, and the user needs to add an INF we can use this alternative The command is the following Description: -I/GOMEZ/PEDRO.DNI *P1 * Asterisk P Indicator of passenger 1 Number of order on which the infant is associated Once you've input this command, the infant will appear under the adult passenger that was associated to. If the number of passenger indicated in the command, *P1 does not exist or is a child or another infant or has another infant associated, the system will answer the following message. The actions won't be completed until you input a valid number of passenger ITEM NOT FOUND Variables -2LOPEZ/JUAN/ANA -2DEVITO/MARCELO/ANA CHD -2GOMEZ/ANA CHD/JUAN CHD -SANZ/HUGO(MICAELA) -SANZ/HUGO(RUIZ/INES) -CASARES/MARTIN INF 2 Adults, same last name 1 Adult, 1 child, same last name 2 Children, same last name 1 Adult, 1 infant, same last name 1 Adult, 1 infant, different last name 1 Infant Changes on the field name Users are able to change last names, names or both at the time. This command is only available (once you have record the PNR) with the Keyword CHGNAM. If you haven't recorded the booking, there is no need for keywords For example on a passenger name PEREZ/WALTER: -1øPRADO Changes the last name PEREZ for PRADO - Indicates name field 1 Indicates passenger's number Ø Change indicator PRADO New last name

26 -1ø/GUILLE Changes the name WALTER for GUILLE 1. - Indicates name field 2. 1 Indicates passenger's number 3. Ø Change indicators 4. / Indicates that only the name will be change 5. GUILLE New name Other options: -1øPRADO/GUILLE -1ø*CHD -1ø* -1ø.DNI ø/20APR77 Changes last name and name Changes the type of passenger to a child (CHD) Changes the type of passenger, from child to adult Changes the FOID Changes date of birth Full Name Cancellation You can cancel the full name, using the following commands: -1ø Indicates number of passenger and no name is added -1ø. Cancel FOID number -1ø/0 Erase the DOB (0 zero) NOTE: In order to see the changes you made remember to redisplay the booking with *A To add the field names you can also use the command NM instead of (dash) using it the same mode. Important: After you made the changes you have to record them placing the received field (6) and end of transaction (E o ER).

27 2.5 Contact Field Phone In this field you will input contact phones, addresses or another elements that helps contacting the passenger. IT has a fixed command at the beginning and the then it is free. It accepts 99 fields and 127 characters for each one. It is showed in the pnr as CONTACTS. The basic command is: 9BUE H 9 fixed Command BUE City which belongs to the contact (optional) Free text The answer is the contact accepted. In case you don t place the city that belongs to the contact, the system will assume the one for the device is in. Also you can input simply 9 and it will take by default the office's contact number where the pnr is generated (If it is configured on the system) You can also load a field with the contact. Automatically the system will create the contact with a link. The command is: Once you input this will reflect the following: 1- MAILTO:WPROCOC@HOTMAIL.COM 9E-WPROCOC@HOTMAIL.COM The loaded contact generates a link to be able to send an directly by clicking and opening the program determined by the user Changes in the contact field The procedure is similar to change the name field. For example the contact BUE ø SLA Changes the contact BUE to SLA Indicator CONTACT FIELD 1 Indicates the contact number that we are modifying ø Change indicator SLA New contact You can also cancel several phones at the time. The command is: 91,3,5-7 ø Separate every item with commas or dashes In this cased we will cancel 1, 3 and from 5 to 7

28 Important: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) NOTE: You can use the command AP instead of 9 (nine), using it the same way.

29 2.6 Expiration/ Ticket This field should be completed with either an expiration date or a ticket number, both are mandatory. But you can't use both on the same booking. It is identify on the booking by TKT/TIME LIMIT Expiration Expiration can be automatic or manual. The classes or flights that are established to use an automatic expiration should use the following command: * Automatic Cancellation: 8X1800/30SEP 8 Command X Indicator of automatic expiration 1800/30SEP Time/Date The answer on the PNR is showed as: TKT/TX HDQ 1800/10APR-SA Note: The time format can be with 4 or 2 digits, in the example we shown can apply either 1800 or 18. * Manual Cancellation 8 Command 1800/30SEP Time/Date The answer on the PNR will be showed as: TKT/TL HDQ 1800/10APR-SA 81800/30SEP Note: The format on the time can be with 4 or 2 digits, in the example we shown can apply 1800 or 18. You can also place the date first / then hour. Or just the date and the system will assume by default 12hs for the date you've input Important: If the user has on his signature the TLSPVR keyword he will be able to input a time limit in any scenario, even if the class of service only allows automatic cancelations. * 10 minutes automatic cancellation 8X 8X Command

30 This command will place an expiration or automatic cancellation of 10 minutes from the moment you save the pnr Date Options You can place expirations using the date of departure of the first flight or the date of creation in amount of hours or days. These are the options: Creation date or PNR's modification as reference: 8+1D 8 Fixed Command + Indicates the date of reference is when we create or modify the pnr 1D Indicates one day after the day of creation or modify Indicates the date of reference is when we create or modify the pnr 12 Amount of hours after we create the PNR First flight as reference: 8-1D 8 Fixed command - Indicates the date of reference is the one for the 1 segment 1D Indicates 1 day before the exit of the first segment Indicates the date of reference is the one for the 1 segment 12 Amount of hours before the departure of the 1 flight Changes on the expiration In any case, the changes can be done only if we add a new expiration date, which automatically erase the previous limit Important: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) Note You can replace the command of automatic expiration to TKXL instead 8X and for the manual cancellation you can replace the 8 command for TKTL using both in the same way Ticket We only describe the manual input of the ticket. The electronic ticket (e-ticket) and the stock control are described in proper guides. In order to add a ticket number manually, the command is the following: 7T T Command

31 Ticket number/free text Changes on the ticket field In order to make any changes on the ticket number you simply add the information and it will replace what you added before. If you are adding a ticket number on a booking with expiration the system automatically erase the time limit information and place the ticket number. Important: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) NOTE: You can replace the command to add a tkt number. Instead of 7T you can use TK. Using it the same way.

32 2.7 Received field This field is to identify who request the booking or the changes occurring Right after the command, the text is free, it can visualize within the booking with RECEIVED FROM The command is: 6JORGE 6 fixed Command JORGE Name of the person that request the booking There is an option to record the name of any of the passenger in the same booking. The command is: 6 Command 2 Passenger's name within the booking 62 If you only place 6 the system automatically will include the word PAX. To modify this simply add again 6Name and the system will replace it. Note: You can also replace the command 6 for RF, using it the same way. 2.8 Information or Remarks (optional) This field allows taking note of every additional information that should be on the booking. After the fix command, the text is free. The system allows 127 remarks and 127 characters for each one. It identifies with the title REMARK 5 Command VIP PASSENGER Free text 5VIP PASSENGER Changes on the remark field The procedure is similar to the contact field change. For example over the remark 5VIP PASSENGER 51øVIP PASSENGER TEXTILE COMPANY 5 Indicator field remark 1 Number of the remark to modify ø Change indicator VIP PASSENGER TEXTILE COMPANY New text You can also modify several remarks at the time

33 51,3,5-7 ø You will separate items with commas or dashes In this case we are cancelling 1, 3 and from 5 to 7 Note: You can replace the command 5 for RM using the same way. 2.9 End of transaction Allows recording and closing the operation or creation of the booking. When performed, the system will return a booking code. This should use whether you are creating a booking or simply modifying it in order to save every changes. These are options: Records and closes the PNR E Records, closes and retrieves the PNR ER 2.10 Ignore This command is to ignore the changes made on a booking or to ignore all the process while you are creating the booking. This last option will only have effect if you did not close the pnr (E or ER) The options are: Ignores changes on the PNR Ignores and retrieves PNR I IR

34 3. Multidata Entry There is a command to add all the information together or some partial data in the generation of a booking The command for multidata entry can be configured on the application (see general information manual) or input SHIFT + ENTER Example: -PEREZ/JUAN 04500Y20AUGAEPCORNN1 9BUE /14AUG 6PAX ER Response: RP/BUE00XX7 - LINEAS AEREAS XX 1.1PEREZ/JUAN 1 XX4500Y 20AUG VI AEPCOR HK1 08:00 09:00 TKT/TIME LIMIT 1.TL BUE 1800/14AUG-SAT CONTACTS 1-BUE RECEIVED FROM - PAX BUE.BUEXX-MM 1717/12AUG04 *JIRSVS In case any information may be mistaken, it would only accept the correct ones.

35 4. Change of Responsibility You can modify the responsibility of a PNR so that it can be retrieved by another company. It is important to know that every PNR in a company could not be retrieved by another one ONLY if it holds segments of the other company. Therefore, this is useful to give the booking to another company in order to take control of it. The command is: RP/CTY00XX1 RP/ CTY00XX1 Command Office id which now will hold control of the booking NOTE: This command is only to use by the company who currently holds the booking Example: ON the next PNR: RP/BUE00XX7 - LINEAS AEREAS XX 1.1FERRER/AMALIA 1 XX4444Y 23JUL VI CORAEP HK1 13:00 14:05 TKT/TIME LIMIT 1.TL BUE 1800/12JUL-MON CONTACTS 1-SIN CTC RECEIVED FROM - PAX BUE.BUEXX-MM 2007/29JUN04 *SPGZKF We will execute the command giving the booking to the city MJRA1110 the correct answer is OK RP/MJRA1110 OK When we retrieve the PNR we will see the change on the responsibility: RP/MJRA PANDA VIAJES 1.1FERRER/AMALIA 1 XX4444Y 23JUL VI CORAEP HK1 13:00 14:05 TKT/TIME LIMIT 1.TL BUE 1800/12JUL-MON CONTACTS 1-SIN CTC RECEIVED FROM - PAX BUE.BUEXX-MM 2007/29JUN04 *SPGZKF Important: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) This change will be recorded on the history.

36 5. Changing Class from a PNR You can change the class on a PNR without the need of requesting availability or using a direct sale. The SB command allows modifying the class or the amount of seats of an itinerary (increasing or decreasing. This transaction cancels (X) the selected segment and sells (0) the segment on the new class of service. 5.1 Changing seat amount/class/specific segment This command allows you to change the number of seats and class of service for the selected segment SB1V2 SB Fixed Command 1 Amount of passengers V Class which we are going to change 2 Number of line This will be confirmed as long as there is availability. In case of having a full flight but with open waiting list, it will be wait listed, but if it has a closed waiting list won t take the place. You can use the options to take the seats on waiting list directly. The command is: SB1B2LL This command cancels the segment and the class it had and sells it with the new class, leading to history an indicator XS for the old segment and another one AS for the new segment (see history of PNR) 5.2Changing seat amount/class/specific segment This command cancels the segment and the class it had and sells it with the new class, for a specific segment: SB Fixed Command 1 number of seats Y Class of service 1 Item on the itinerary (segment on the itinerary) SB1Y1 5.3 Changing seat amount/class/all itinerary This command allows you to change the number of seats and the class of service for the entire itinerary: SB1Y SB Fixed Command 1 number of seats Y Class of service

37 5.4 Changing class/specific segment This command allows changing the class of service for a specific segment SBY1 SB Fixed Command Y Reservation class 5.5 Changing class/all itinerary This command allows changing the class of service for the entire itinerary: SBY SB Fixed Command Y Class of service Notes: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) If in the process of modifying several segments, there s one segment that can t be modified by SB, the system will not let you process the following segments and will show an error message; on those scenarios you can go back with the IR (Ignore and Retrieve)transaction after checking the itinerary The SB command does not act on itineraries with HM, MM status. The SB command does act on itineraries with HL, KL, KK, HK, TK status. Possible error messages: ERROR OCCURRED-CHECK ITIN OR IGNORE WITH is displayed when any of the segments can t be changed with SB. [ID] NOT FOUND If the selected segment does not exist nor has HM o MM status. CHECK ITIN displayed when on the transaction the segment is not specified and the whole itinerary is in HM o MM status.

38 6. Booking Cancellation 6.1 Manual Cancellation To cancel a booking, you need to cancel the itinerary; the rest of the information will be kept within the record locator initially assigned up to 48hs after the last itinerary date on the reservation. The command to cancel segment 1 is: X Fixed Command 1 Segment number X1 If the booking holds several segments, you can cancel the whole itinerary with the following command: You can also cancel several segments at the same time XI X1-3,5 Will cancel from 1 to 3 and number 5 You can also cancel only the segments with UN status XU Important: Once you made the changes you will have to save them adding the received field (6) and finally end of transaction (E or ER) 6.2 Automatic Cancellation The PNRs that have automatic cancellation will be cancelled by the system, erasing all the segments of the flights, sending them to the PNR history. The PNRs will be delivered to queue 5 of the city that generated it. The cancellation will be reflected on the history with the following indicator: Description SYS-TX 1838/26JUL04 SYS-TX 1836/26JUL04 Indicates that it was cancelled by the procedure TX of the system Time (GMT) and date of execution

39 7. Redisplay of PNR or fields In order to redisplay a PNR, the command is *A o RT You can also redisplay some fields in particular, the commands are the followings: *N Name *I Itinerary *K Ticket or expiration *F Fares *J Contact *R Remarks If a PNR is being modified, when we redisplay a PNR or the fields we will see on the first line the following text: *** UPDATE MODE ***

40 8. Automatic Quotation 8.1 Basic Quotation The automatic quotation allows saving the fare to issue the ticket in the future. In order to quote the PNR, it has to be displayed on the screen. Keep in mind that once we quote the PNR, it should be saved with E or ER. The command for automatic quotation in all the segments and all the passengers on the booking is: Example: WS RP/BUE00XX0 - LINEAS AEREAS XX 1.1NIETO/JORGE 2.1ECHENIQUE/MALENA *CHD 3.1HERNANDEZ/IVAN *INFOA 1 XX4500Y 22NOV TU AEPCOR HK2 07:50 09:00 TKT/TIME LIMIT 1 TL BUE 1707/16OCT-SUN CONTACTS 1-BUE 0 RECEIVED FROM - PAX BUE.BUEXX-MM 2007/14OCT05 *KKNKWJ When we display the PNR, we quote it with WS Response: FARE NOT GUARANTEED UNTIL TICKETED PASSENGER TYPE FARE (IN ARS) TAX PER PSGR 01. NIETO/JORGE ADT ECHENIQUE/MALENA CHD HERNANDEZ/IVAN INF TOTALS FARED: BUEXX-MM 2007/14OCT05 # WS Description: The system will display the quotation specifying the type of passenger, the fare and the final fees and taxes. In the last column will appear the subtotal amount per passenger (PER PSGR). At the end will show the amount of quoted tickets, the subtotal of each column and in the last column the general total of all the passengers. Once we quoted we will proceed to record the quotation on the PNR with E or ER. When redisplayed we will see the following field: FARE - PRICE RETAINED There is a command to visualize the details of the fare that can be executed after you quoted with WS, the command is the following:

41 WW number of passenger This is the way it will be displayed: WW1 PAX: 1.ADT TOTAL PAXS FARED: 1 CHECK FARE RESTRICTION BEFORE ISSUE CR FLT BK DATE TIME ST FARE BASIS NVB NVA BG AEP COR XX 4500 Y 22NOV 0750 OK Y 15K ARS AEP XX COR ARS160.00Y TTL ARS END XT 1.00TQ ARS XR ARS 17.34DL ARS 5.12QN ARS 7.05XT ARS BSR 1ARS = ARS FARED: BUEXX-MM 2054/20OCT05 # WS Description: PAX: 1.ADT TOTAL PAXS FARED: 1 Type of passenger and amount. Amount of passenger of the same type quoted CR FLT BK DATE TIME ST FARE BASIS NVB NVA BG AEP COR XX 4500 Y 22NOV 0750 OK Y 15K AEP COR Departure and destination cities CR XX Carrier of each segment FLT 4500 Flight number for each segment BK Y Booking class for each segment DATE 22NOV Departure date for each segment TIME

42 0750 Departure time for each segment ST OK Status of the segment FARE BASIS Y Fare basis for each segment NVB Not valid before an specific date (If empty, validity is for the emission date) NVA Not valid before an specific date (if empty, validity is one year since issue) BG 15K Luggage allowance for each segment (configured for each segment) ARS AEP XX COR ARS160.00Y TTL ARS END XT 1.00TQ ARS XR ARS 17.34DL ARS 5.12QN ARS 7.05XT ARS Fare construction and total detail of fees BSR 1ARS= ARS Currency amount FARED: BUEXX-MM 2054/20OCT05 Signature of the agent, time and date of the quotation # WS Command used to quote Using the command WW you can visualize the type of passenger and the segment quoted. Example: WW ITM PAX FARE TAXS TOTAL SEGMENTS 1 ADT ARS CHD ARS INF ARS

43 8.2 Quotation by segments You can quote by segment, the command is: S Indicator for segment 1 Number of segment Several segment at the same time: WS*S1 WS*S1,4 Quotes segments 1 and 4 WS*S1-3 Quotes from segment 1 to 3 Example: RP/BUE00XX0 - LINEAS AEREAS XX 1.1VITO/MARIANA 2.1PROCOFIO/WALTER 1 XX4360Y 22NOV TU AEPMDQ HK2 06:00 06:55 2 XX4420Y 22NOV TU MDQBRC HK2 13:45 15:15 3 XX4333B 30NOV WE BRCAEP HK2 17:00 19:40 4 XX4500Y 1DEC TH AEPCOR HK2 07:50 09:00 TKT/TIME LIMIT 1 TL BUE 1800/22OCT-SAT CONTACTS 1-BUE RECEIVED FROM - PAX BUE.BUEXX-MM 2112/20OCT05 *VQWTVN WS*S1,2 FARE NOT GUARANTEED UNTIL TICKETED PASSENGER TYPE FARE (IN ARS) TAX PER PSGR 01. VITO/MARIANA ADT PROCOFIO/WALTER ADT TOTALS FARED: BUEXX-MM 2112/20OCT05 # WS*S1,2 8.3 Quotation per passenger You can quoted only by passenger, the command is: WS*N1 N Indicator for passenger 1 Number of passenger that is going to be quoted Several passengers at the same time: WS*N1,4 Quotes passenger 1 and 4 WS*N1-3 Quotes passenger 1 to 3

44 Example: RP/BUE00XX0 - LINEAS AEREAS XX 1.1VITO/MARIANA 2.1PROCOFIO/WALTER 1 XX4360Y 22NOV TU AEPMDQ HK2 06:00 06:55 2 XX4420Y 22NOV TU MDQBRC HK2 13:45 15:15 3 XX4333B 30NOV WE BRCAEP HK2 17:00 19:40 4 XX4500Y 1DEC TH AEPCOR HK2 07:50 09:00 TKT/TIME LIMIT 1 TL BUE 1800/22OCT-SAT CONTACTS 1-BUE RECEIVED FROM - PAX BUE.BUEXX-MM 2112/20OCT05 *VQWTVN WS*N1 FARE NOT GUARANTEED UNTIL TICKETED PASSENGER TYPE FARE (IN ARS) TAX PER PSGR 01. VITO/MARIANA ADT TOTALS FARED: AEPXX-AB 1326/21OCT05 # WS*N1 8.4 Quotation of several passengers You can force quotation for an specific type of passenger or several at the same time. This will allow to virtually quoting over a PNR already built without taking in counting the passenger's listed on it. The command for type of passenger will be: WS*PCHD1 WS Command P Indicator of type of passenger CHD Type of passenger 1 Amount of type of passenger (if you don t place the amount will automatically assume the amount on the PNR) Example: RP/BUE00XX0 - LINEAS AEREAS XX 1.1FERRER/JOAQUIN 2.1FERRER/ANA *CHD 3.1FERRER/JULIETA *CHD 4.1POSSE/JULIANA 5.1FERRER/JUAN *INFOA 1 XX4500Y 22NOV TU AEPCOR HK4 07:50 09:00 TKT/TIME LIMIT 1 TL AEP 1800/25OCT-TUE FARE - PRICE RETAINED CONTACTS 1-BUE RECEIVED FROM - PAX AEP.HLP/DESK /21OCT05 *UIGRVO WS*PCHD1 FARE NOT GUARANTEED UNTIL TICKETED PASSENGER TYPE FARE (IN ARS) TAX PER PSGR 01. NO NAME CHD TOTALS

45 FARED: AEPXX-AB 1349/21OCT05 # WS*PCHD1 Note: Instead of the passenger's name will appear NO NAME. For several passenger types WS*PADT.CHD2.INF WS Command P Indicator of type of passenger ADT Type of passenger. Dot CHD Type of passenger 2 Amount of passengers to be quote s. Dot INF Type of passenger Example: RP/BUE00XX0 - LINEAS AEREAS XX 1.1FERRER/JOAQUIN 2.1FERRER/ANA *CHD 3.1FERRER/JULIETA *CHD 4.1POSSE/JULIANA 5.1FERRER/JUAN *INFOA 1 XX4500Y 22NOV TU AEPCOR HK4 07:50 09:00 TKT/TIME LIMIT 1 TL AEP 1800/25OCT-TUE FARE - PRICE RETAINED CONTACTS 1-BUE RECEIVED FROM - PAX AEP.HLP/DESK /21OCT05 *UIGRVO WS*PADT.CHD2.INF FARE NOT GUARANTEED UNTIL TICKETED PASSENGER TYPE FARE (IN ARS) TAX PER PSGR 01. NO NAME ADT NO NAME ADT NO NAME CHD NO NAME CHD NO NAME INF TOTALS In this command we've force the quotation for 2 CHD and 1 ADT, but the PNR originally had 2 ADT, automatically assuming the amount that it had. Another way to quote without entering the passenger's type is the following: WS*1.1.1 The order of this command is :ADT, CHD and INF. You can identify this with 0 (zero) or not indicate anything to avoid quoting, for example: WS*1..1 Does not quote CHD WS*1.1 Does not quote INF WS*..1 Only quotes INF Another possibility is with the following command (in the order previously explained)

46 WS*P Quotation with discounts You can quote a fare indicating a discount. The discount will apply over the total of the published fare. In case a fare already had a pre-established discount, for example in a passenger type CHILD that already has a discount over the adult fare; the system will quote the discount over the pre-established discount by the fare rule. The command is: WS*Q/AD90/DP90 WS Command * Asterisk Q Forcing Indicator (optional you can place the base fare) /AD90/ Discount Type (free text up to 10 characters) DP Indicator for discount percentage 90 Amount of percentage 8.6 Quotation with discount, excepting pre-established discounts The purpose of this command is to except the discount established by the base fare and quote over the full published fare. For example if we were to quote a CHD, who already holds a percentage of discount established in the fare, and we want to except that pre-established discount. The basic command is: WS*Q/AD90/DP90X WS Command * Asterisk Q Forcing Indicator (optional you can place the base fare) /AD90/ Discount Type (free text up to 10 characters) DP Indicator for percentage discount 90 Amount of percentage X Indicator of excepting the discounts in the rule and quote over the 100% fare 8.7 Quotation forcing the fare basis You may have a case where you will find the same classes with different fare basis or simply need to force a fare. Therefore you will have to force the base fare in order to quote. This command will apply to the same base fare to every segment of a pnr. The command is: Example: WS*QBase Fare

47 WS*QVAP10 WS Command * Asterisk Q Indicator for forcing VAP10 Base fare applying 8.8 Quotation from Remote Position You can force the remote position, using another city. The basic command is: Example: WS*RCity WS*RMVD WS Command * Asterisk R Indicator for remote position MVD City Quotation applying 8.9 Quotation forcing the currency You can quote forcing the currency, the command is: Example: WS/Currency WS/USD WS Command / Slash USD Currency (in this case American dollars) 8.10 Quotation Replacing Taxes You can quote a PNR replacing the taxes that belong to a fare, also excepting them, adding new ones, or erasing the taxes applying. The commands are: * Replacing taxes WS* Command TX Taxes indicator 12 Taxes Amount QN Taxes code / Slash WS*TX12QN/32.50DL

48 32.50 Taxes Amount DL Taxes code * Taxes exemption WS*TXEX WS* TX EX Command Taxes indicator Exemption indicator * Adding new taxes To add new taxes, you will have to bear in mind that this taxes are not within those applying on the quotation WS* Command TX Taxes indicator + Indicator for Add 12 Taxes amount QO Taxes code / Slash Taxes amount AR Taxes code * Delete applied taxes WS*TX+12QO/56.50AR Remember that the taxes that we are going to delete are the ones applying on the quotation. WS*TX-XR/DL WS* Command TX Taxes indicator - Delete indicator XR Taxes code (the one that we are going to delete) / Slash DL Taxes code Note: You can mix both options placing first the ones that we are adding and then the ones that we are deleting. Example WS*TX+12QO/56.50AR/- XR/DL

49 Modifying Q charge You can modify, in the quotation process, the value of the Q charge defined for every fare. Using the indicator *CQ followed by the new value or indicating EX (excepting the charge) The following transaction will apply a 35 Q charge, regardless of what is configure on the fare: WS*CQ35 The following transaction will except the charge of the Q configure on the fare: WS*CQEX Considerations: The value of the Q charge, added by the quotation transaction *CQ will add to the quotation by fare component, meaning that if this is a RT (round trip) fare it will be added just once, while if it is a sum of two OW(one way) fares, it will be added twice. Important The value added will not be equal to 0 (zero), in case this value will be added, or a letter the system will answer with the following message: INVALID AMOUNT. Example 1: Q charge is quoted twice. Route: AEP/BRC/AEP Fare: AEP/BRC: One Way BRC/AEP: One Way Quotation: WS*CQ20 FC: AEP XX BRC Q20.00ARS50.00Y XX AEP Q20.00ARS50.00 Y TTL ARS END Example 2: Q charge is quoted once Route: AEP/BRC/AEP Fare: AEP/BRC/AEP: Round Trip Quotation: WS*CQ20 FC: AEP XX BRC LRT XX AEP Q20.00ARS700.00LRT TTL ARS END Important: If you quote two or more fares using the WS*CQ transaction, and one of them has Q charges configured and the others don t, the system will apply the Q charge on all of the fare components regardless if the fare had or not Q charges configured originally In a future date In order to quote in a determine future date, the following transaction must be used: WS*D<date> 8.11 Combining different Options You can combine the different options to quote a PNR Example: WS*N1*S1*QY/AD50/DP50

50 WS Command * Mandatory Asterisk N1 Passenger * Mandatory Asterisk S1 Segment *QY Base Fare /AD50/ Discount Base DP50 Percentage for discount Note: The following commands can be replaced: WS for FXP WP for FXX WW for TQT

51 9. Group PNRs Each company will configure the amount of passengers that should be considered as group. The standard system configuration will consider group to those PNRs who holds 10 or more passengers. This determines the status of the PNR, which confirmation depends on the amount of the passengers. The sale is equal to an individual PNR, except for the final status that will be HM. This indicates that this PNR, will be in requirement waiting for confirmation from the airline (See Groups confirmation) When we generate a group PNR messages will be delivered to queue 40 of the carrier and responsible. In order to block a group is necessary to create a mask with its name. The procedure is the following: -C/12GRP BOCA JUNIORS -C/ 12GRP BOCA JUNIORS Command indicator of group Amount of passengers blocked followed by the acronyms GRP Generic name of the group Note: There should be an space between the GRP and the generic name The procedure to make the rest of the PNR, is the same as making an individual PNR. This way a PNR will be created without the need of loading all the names of the passengers, which they can be added at any time. When you are adding the passenger's names a counter will be added on the mask, this will show the amount of nameless blocked spaces and the total amount of the PNR. Example: *A 1.C/12-10/GRP BOCA JUNIORS 2.1NAVARRO/CARLOS 3.1SONORA/DIEGO 1 XX4540Y 20JUN SU AEPCOR HM12 22:00 23:50 The number 10 that appears in the group's mask is the amount of places that are blocked but still with no name. And 12 is the total amount of blocked places. In the items 2 and 3 will appear the name of the passenger's that we already have registered. And as we continue adding names the list will be taking places until is completed. Example: RP/BUE00XX7 - LINEAS AEREAS XX 1.C/12-06/GRP BOCA JUNIORS 2.1NAVARRO/CARLOS 3.1SONORA/DIEGO 4.1GIUNTINI/ALEJANDRO 5.1MACALLISTER/CARLOS 6.1SIMON/JUAN 7.1MEDERO/LUIS

52 1 XX4540Y 20JUN SU AEPCOR HM12 22:50 23:50 We've now added 4 more names, and the amount of the blocked places with no name is 6. The rest of the information to complete on the PNR is the same as an individual PNR. When the group pnr is fully completed, it will look like this: RP/BUE00XX7 - LINEAS AEREAS XX 1.C/12-00/GRP BOCA JUNIORS 2.1NAVARRO/CARLOS 3.1SONORA/DIEGO 4.1GIUNTINI/ALEJANDRO 5.1MACALLISTER/CARLOS 6.1SIMON/JUAN 7.1MEDERO/LUIS 8.1GIUNTA/BLAS 9.1VILLAREAL/JOSE 10.1MARCICO/ALBERTO 11.1MARTINEZ/SERGIO 12.1TABAREZ/OSCAR 13.1TAPIA/CARLOS 1 XX4540Y 20JUN SU AEPCOR HM12 22:50 23:50 TKT/TIME LIMIT 1.TL BUE 1800/18JUN-FRI CONTACTS 1-BUE RECEIVED FROM - PAX BUE.BUEXX-MM 1933/15JUN04 *LMTCVN The amount of nameless passengers shown remains in zero since we maintaining the mask of the group, it cannot be erased if we delete the item 1. Cutback of a group The method that applies to cutback the amount of a group is dividing the amount of places you need and cancel the rest of them. This way the group will end up with the amount that you want. (See 14.2 Group PNRs)

53 10. Automatic confirmation for a waiting list. The confirmation for PNRs on waiting list are generated automatically by the system when there is some open places. The logic that the system follows in order to confirm is the following: 1 ) The longest segment 2 ) The date of creation The system will convert the status (of the PNRs that meet the requirement) from HL to KL, delivering a message on queue 10 of the city that generated it The carrier should let the passenger know the status of the booking and then change the status from KL to HK (See Notification status)

54 11. PNR Recovery The bookings (PNR) can be retrieved with the followings: *CODE o RTCODE Retrieves the PNR with the code number *4130/10NOV-LAST NAME Retrieves by flight number, date and passenger's last name. If you don t input the date, the sys will take present by default. **LAST NAME/AEPSLA Search by last name, taking as default from present date until 10 days in advance and 3 days backwards (only if you don t add the specific date). You can add the route or the departure airport if you need a more specific search. (Optional) **LAST NAME/03JAN/AEPSLA Search for last name and date (takes a range of date of 10 days in advance) You can add the route or the departure airport if you need a more specific search. (Optional) * /20SEP Search by FOID number. You can place the last 3 digits or all of them. It will search 10 days in advance, taking by default present if you don t place it. Otherwise you can place the date, including the slash as in the example. Another option is to add as minimum 3 digits followed by an asterisk, this will search that amount of digits in any FOID field in that same order, for example: *.416* **GRP/12DECAEPCOR This will search through the groups, by date and route (same logic, 10 days in advance) You can place the route or the departure airport, using a more specific logic. *1-LAST NAME Retrieves from availability, taking the item 1 and the passenger's last name. *16 From a passenger's list previously displayed, the number 16. *A o RT Reorganizes the information or retrieves a PNR *H Retrieves history of PNR From Link You can retrieve PNRs from a list by clicking on the code's link this will appear on a temporary display; also pressing the link + CONTROL key (on the left) the PNR will appear directly on your screen. You can also visualize the PNR in a temporary screen (that is independent from the working areas) without pressing the CTRL key. This will also apply for the divided PNRs( from the associated code links). *LAST10

55 Retrieves the last 10 PNRs created and worked by the agent. You can retrieve up to 25 PNRs. In that case the command will be:*last25 Note: All the options will display a possible list of names. The maximum amount of number that the sys will display is 50. If the answer is more extensive, the system requires and more specific search; for this you will have to apply any or all the filters available for searching

56 11 Print You can print commands from your display this way: You will enter the command you wish to print and then you will press the keys CONTROL + ENTER, the print will be send to the configured printer. You can also do so with the following command PTR followed by the command you wish to print Example: PTR*S* You will print the command *S* Another way is pressing ALT and clicking with the mouse left button over the link of a reservation code.

57 12. PNR Divisions 12.1 Individual PNRs Pnrs with two or more passengers may be divided In order to divide pnr must be display on screen, the options are D1 D is Division indicator / 1 is the passenger number D1,3 Divides passenger 1 and 3 D1-3,5 Divides passengers from 1 to 3 and 5 D1,3,5 Divides passengers 1, 3 and 5 Note: Passengers can be separated by, (comma) if they are correlatives a (dash) can be use instead of listing them one by one. Divisions generate news pnrs associated to the original transferring all the common fields between them. A 5 field (remark) with the Division data is written in the associated pnr, user and previous booking code. Both pnrs can be modifying during Division process moving from one to the other with the command D. To save the changes a received filed (6) must be entered and both pnrs will take the field (the new one and the original) Example: The first step is displaying the pnr, then with D2,6 passengers 2 an 6 are divided. Using D you can display the original pnr without ignoring the new one which will show a remark with Division data Finally users will be able to save the changes needed in both pnrs. The PNRS are closed simultaneously You have to input the received field(6), if it is only imputed once, the systems assumes that it is for both PNRS, if you want to place a different received field for each, you can input it on one and then switch to the other one with the D command and input the new receive field for it, finally you can end the transaction on either one and the system will record both and generate a REMAK field with the PNR new code. Note: The message or remark generated can't be erased. There will be an indicator (»») that highlights the difference from a regular remark 12.2 Group PNR As individual Pnrs, split concept is the same; the difference is that groups manage nominated seats and non nominated seats. The command should be DC (passenger amount)/nbr. item - nbr. item, nbr. item, nbr. Item DC8/2-4,6,9 DC Command 8 seat to be divided / slash

58 2-4,6,9 item number of nominated passenger In this example 8 seats will be divided; passenger 2 to 4 and 6 and 9 (5 nominates passengers) from original pnr, and the 3 other without nomination Example: In the new PNR mask the nominated and non nominated seats are updated as well as the amount of seats of the itinerary The rest of the procedure is the same as the individual pnr Division If we want to split only the non nominated seat the command should be 15 non nominated seats will be split DC Associating PNRS Pnr's can be split many times and they are related by a Split Remark. Kiu has a command that will allow recovering the associated pnr, the command is ADN and can be executed with a displayed pnr on screen The command must be executed once the reservation it s been retrieved. Example:

59 We will execute the ADN command on the following PNR: RP/AEP00XX4 - LINEAS AEREAS XX 1.1ARDERIO/A 1 XX4500Y 22MAY SU AEPCOR HK1 07:50 09:00 TKT/TIME LIMIT 1 TKT/OK CONTACTS 1-BUE REMARKS 1.»» SPLIT BY BUE.BUEXX-MM 1905/05APR05-XQAOUL BUE.BUEXX-MM 1905/05APR05 *VTKZZY -H ADN XQAOUL - 3 CARRO/A - CORMEL/A - PROCFIO/W» NQCEYF - 1 ALVES/A» GUXPID - 1 ROMEL/A» KFHZST - 1 BUESTER/A» GCIIOS - 1 PERES/C» DLBIJG - 1 COMINGES/A» VTKZZY - 1 ARDERIO/A A pnr list is display with the associated Pnr. The first line shows the original booking code with passenger names. Next line shows the first names spitted, third line will show second split with names and so forth. Every time the pnr is split it will be related to the original 25 is the maximum times that a subdivisions can be split; the original level is unlimited

60 13. Reducing a PNR Users can reduce a PNR, deleting passengers follow these steps. 1)Display PNR on the screen 2)Cancel passengers (see Name Field) 3)Reduce the seats with this command:,2, (comma) is the indicator and 2 is the amount of bookings the pnr will be left with Finally save the changes. Example: On the following PNR: RP/BUE00XX0 - LINEAS AEREAS XX 1.1GENTILCORE/S 2.1SERRANO/V 3.1CASAIS/V 1 XX4580Y 22SEP TH AEPCOR HK3 18:00 19:05 TKT/TIME LIMIT 1 TL BUE 1800/30AUG-TUE CONTACTS 1-BUE RECEIVED FROM - MARIANO BUE.BUEXX-MM 1810/24AUG05 *UXVWEK Cancel passenger number 3-3ø Response: OK Then reduce the pnr, keep in mind that you should indicate with numbers the amount of seats that will be left in the pnr,2 Answer OK Redisplay your pnr: RP/BUE00XX0 - LINEAS AEREAS XX 1.1GENTILCORE/S 2.1SERRANO/V 1 XX4580Y 22SEP TH AEPCOR HK2 18:00 19:05 TKT/TIME LIMIT 1 TL BUE 1800/30AUG-TUE CONTACTS 1-BUE RECEIVED FROM - MARIANO BUE.BUEXX-MM 1810/24AUG05 *UXVWEK -H As you can see in the example pnr was reduce from 3 passengers to 2, deleting passenger number 3 and the reducing the seats to 2 Important:

61 Once the changes are made, user can save them entering the received field (6) and ending the transaction (E or ER) 14. Adding Passengers to a PNR Passengers can be added to close pnr with a booking code. User will have to follow this steps 1) Display PNR on the screen. *WWLOHA RP/BUE00XX7 - LINEAS AEREAS XX 1.1CATRELLI/ANA 1 XX4520Y 22AUG DO AEPCOR HK1 04:00 05:10 TKT/TIME LIMIT 1.TL BUE 1800/12AUG-THU CONTACTS 1-BUE RECEIVED FROM - PAX BUE.BUEXX-MM 1831/28JUL04 *WWLOHA 2) Add the wanted name/s -FABRINI/JULIA 3) Take new seat from an availability for the routes or segments SB2Y1 1 XX4520 Y 22AUG SU AEPCOR SS2 04:00 05:10 0 J32 4) End transaction. ER RP/BUE00XX7 - LINEAS AEREAS XX 1.1CATRELLI/ANA 2.1FABRINI/JULIA 1 XX4520Y 22AUG DO AEPCOR HK2 04:00 05:10 TKT/TIME LIMIT 1.TL BUE 1800/12AUG-THU CONTACTS 1-BUE RECEIVED FROM - PAX BUE.BUEXX-MM 1831/28JUL04 *WWLOHA -H Note: Keep in mind that when you take a new availability, seats are sold again so you are cancelling the original seats and selling new ones. Therefore new seats are subject to flight availability at the moment you want to add new passenger to the booking Important: Once the changes are made, user can save them entering the received field (6) and ending the transaction (E or ER)

62 15. PNR History All modifications done to a pnr are saved in the history, keeping the details of changes, identifying user's sign, date and time To access the information the pnr must be open and if it has history a -H indicator will be shown next to the booking code. Once we verify this indicator is on the PNR we need to display it on your screen and execute: *H -H indicator also has a link to open the history, if you click it a separate window will pop up. You can close it with Escape key, or clicking the CLOSE button. Finally if you press CRTL + click the history will be display on the screen Example: ON the PNR: *ESZSAG RP/BUE00XX0 - LINEAS AEREAS XX 1.1NIETO/JORGE 2.1HERRAIZ/FLOR 3.1NIETO/OLIVIA *CHD 4.1HERRAIZ/JULIETA *INFOA 5.1NIETO/ANA *CHD 1 XX4580B 22SEP TH AEPCOR UN4 19:45 21:00 2 XX4580B 22SEP TH AEPCOR TK4 18:00 19:05 TKT/TIME LIMIT 1 TKT/ /1/32/4 CONTACTS 1-BUE BUE REMARKS 1.CHECK FOID RECEIVED FROM - JORGE HDQ.HLP/DESK /24AUG05 *ESZSAG H History Display: *H -- HISTORY *ESZSAG -- AN 1HERRAIZ/JULIETA *INFOA HDQ.AEPXX-AB 1752/24AUG05 AS XX4580B 22SEP TH AEPCOR SS/HK4 19:45 21:00 XS XX4580Y 22SEP TH AEPCOR HK3 19:45 21:00 AN 1NIETO/ANA *CHD RF JORGE HDQ.AEPXX-AB 1752/24AUG05 APH ARM CHECK FOID XTL TL HDQ 1800/30AUG-TUE ATK /1/32/4 RF FLORENCIA BUE.AEPXX-AB 1754/24AUG05

63 SC XX4580B 22SEP TH AEPCOR HK/UN4 19:45 21:00 AS XX4580B 22SEP TH AEPCOR SS/TK4 18:00 19:05 SYS-SC 1755/24AUG05 Description: History should be read from top to bottom; from older changes to new ones. Indicators are described below A X SC MS added item canceled item Status change modify segment The fields that can be shown on the history next to the indicator can be: N S PH TK TL RM RF RP Name field Itinerary segment field contact field E-ticket field Time limit field Remarks field Received field Responsibility SP field means the divisions of a Name Field, but it has no indicator 15.1 Queue history movements on a PNR If you need to see the movements of pnr trough different queues you can use the following command. You will find two indicators PLACED ON REMOVE FROM The queue history will show all the movements that a pnr had in the airline queues. In order to see the movements inside other airlines' queues the keyword QHSHOW is needed The command is: Example: *QH -- QUEUE HISTORY *ESZSAG -- PLACED ON XX.HDQ (30) BY SYS 1755/24AUG05 PLACED ON Placed in XX.HDQ (30) Carrier, city and Queue number BY SYS agent 1755/24AUG05 Time and date PLACED ON XX.BUE (201) BY AEPXX-AB 1755/24AUG05

64 Note: When a PNR is placed on a queue automatically instead of the user and sign, the initials SYS appear Partial History History can be filter to show only a specific field so user won t need to go through the complete history to find certain action The commands for each field are: *HNA *HI *HTL *HTK *HPH *HRM Name Itinerary Time limit Ticket Contact Remark

65 16. Passengers' Lists 16.1 List of Confirmed Passengers To display a complete list of confirmed passengers in flight (complete route) Example: LD4420/4MAY Response: FLT:4420 ALL TUE 04MAY10 1D LDflight/date CL CODE ST TK NAME AEP-MDQ 1 B YQNFAZ HK CASARES/MARTIN... 2 Y OJECKY MM GOMEZ/SANDRA... 3 Y IOSESY HK ET MORENO/PEDRO... 4 Y IOSESY HK ET MORENO/SOFIA... TTL AEP-MDQ ABS = 3 AEP-BRC 5 Y ZACUPU HK ET GUTIERREZ/KARINA... 6 Y ZACUPU HK ET LOPEZ/MARIO... 7 K BCKJNC HM ROMERO/FELIPE... TTL AEP-BRC ABS = 2 MDQ-BRC 8 Y ZINJDH HK ET ANDRADE/SALOME... 9 B JRUGTN HK TORRES/LUCIA B JRUGTN HK TORRES/RENZO... TTL MDQ-BRC ABS = KIUHELPJF 03MAY10/1855Z Description: The header is a display of the flight's occupation FLT:4420 ALL TUE 04MAY10 1D BRD-OFF Flight Complete route Day of the week when the flight operates Date Days before flight's departure Segment Then these details are shown by route CL Class CODE Booking code ST PNR Status TK E-ticket* Special Services (if requested)

66 NAME AEP-MDQ Passenger name and last name Route/segment *Options available are ET E-ticket issued for requested flight E+ E-ticket with discrepancies on the flight EF E-ticket with Flown Status No data. PNR not issued or on check in process Each passenger has a item number, in the end of each segment the total of passengers that occupy seats is shown (ABS = all booked seats) The list will show passengers CHD and INF with initials at the end of the line Example: 4 Y AOBTBR HK SUARES/VICTOR...(CHD) 5 Y AOBTBR HK VICHEZ/JUANA...(INF) Space available passengers will be on the list, but won t count on the confirmed passengers totals Example: 2 Y DDMIOH MM HERRAIZ/FLORENCIA... Group passengers will be appear with the letter G next to item number Example: 7G Y EOIFUZ HM 8G Y EOIFUZ HM BENVIDE/OSCAR... 8/GRP TURISMO SRL Other Options LD4420/22JULAEP LD4420/22JULAEPBRC by origin by segment Users can create a list from an availability, once displayed the command should be LDA1 [1 is the item number from availability] Lists from PNRs itineraries can be created too using this command once you have the pnr on your screen LDP1 [1 is the item number for the pnr's itinerary] Filters Filters are used to display passenger name with certain characteristics; these are use at the end of the command separated by a slash (/) The indicators are: T Passengers with e-ticket. Example: LD4420/22JUL/T

67 V Passengers with time limit. Example LD4420/22JULALL/V C a Passengers with an specific class. Class or classes must be requested after C. For example for Y class passenger: LD4420/22JUL/CY.. K Confirmed passengers only M Space available or requirement passengers only Example for a list filtered by time limit: LD4420/21NOV/V CL CODE ST TK NAME AEP-MDQ 1 Y AOBTBR HK NIETO/JORGE... 2 Y AOBTBR HK SUARES/TITO...(CHD) 3 Y AOBTBR HK VICHEZ/JUANA...(INF) TTL AEP-MDQ ABS = 2 AEP-BRC 4G Y EOIFUZ HM BENVIDE/OSCAR... 5G Y EOIFUZ HM 8/GRP TURISMO SRL... 6G Y EOIFUZ HM ZAPATA/NACHO... TTL AEP-BRC ABS = BUE.AEPXX-AB 1514/25OCT List extensions Extensions can be added to lists but data will be listed in the lines of each passenger. These are use at the end of the command separated by a slash (/) R R05AUG F ET FF Passengers with return trip Passengers with round trip e-ticket during an specific date Passengers with FOID Passengers with e-tickets Passengers with frequent flyer number Examples: LD4100/10JULALL/R17MAR with return date /F Foid /ET E-TICKET /OF offices ids that created the pnr /OFAEP00XX2 specific office id /FF Frequent Flyer Example for a list extend by return LD4420/30AUGAEPBRC/R FLT:4420 AEPBRC TUE 30AUG05 27D CL CODE ST TK NAME DAYS RETURN AEP-BRC 1 Y KLVNFG HK BRUCE/ANDER... R(3)4667Y2SEPBRCAEPHK 2 Y FPWAMT HK CAPOS/ALDO... 3 Y KLVNFG HK CORTENS/ALF... R(3)4667Y2SEPBRCAEPHK 4 Y AAXNUZ HK ET KILLSON/JIM... 5 Y UOFMQY HK SIMSEN/ALBERT... R(3)4667Y2SEPBRCAEPHK TTL AEP-BRC ABS = 5 The DAYS RETURN column shows this indicator

68 R(3)4667Y2SEPBRCAEPHK Description: R Return indicator (3) Days before return 4667 Return flight number Y Return class 2SEP Return date BRCAEP Route HK Return status In certain cases, ( for example lists with inbound and outbound connections) an indicator with a plus sign (+) means that there is more than one connection flight Example: EPA-NQN 1 B JMHEOD TK CARRILLO/M...(I+)XX4501Y22FEBCOREZE 2 B JMHEOD TK CELEIRO/N...(I+)XX4501Y22FEBCOREZE Example for a list with E-ticket LD4420/22SEP/ET FLT:4420 ALL FRI 22SEP06 60D CL CODE ST TK NAME E-TICKET NUMBER AEP-MDQ 1 Y JQPXJJ HK ET ALMEYRA/A...» /1 «2 Y UFZSTI HK ET DEVITO/M...» /1 «3 Y UFZSTI HK ET FALISTOCO/A...» /1 «4 Y UFCAYI HK ET MONCLUS/MARCELO...» /1 «5 Y UFZSTI HK TRAJTENBERG/A...» «TTL AEP-MDQ ABS = 5 AEP-BRC 6 Y NAPQWZ HK ET KAJIHARA/A...» /1 «7 Y NAPQWZ HK RIOS/A...» «TTL AEP-BRC ABS = BUE.BUEXX-XM 1741/24JUL06 All the other extensions are shown in similar ways with corresponding date Filters and extensions can be combined, for example a list of confirmed passengers with e-tickets in Y class LD4100/20JULALL/T/CY Any kind of list can be displayed with filters and extensions (LD, LW o LX) List of Passengers in Waiting List Options and parameters are equal to the confirmed list; header has a little change LW4420/22JUL Waiting List Passengers

69 Example: FLT:4420 ALL FRI 22JUL05 7D CL CODE ST NAME AEP-COR 1 N UVGCHQ HL BOSIN/LIA... 2 N UVGCHQ HL DIAZ/JULIA... 3 N UVGCHQ HL PEREZ/ADRIANA... TTL AEP-COR AWL = 3 AEP-BRC 4 K XGZOED HL PALASS/CRIS... 5 K XGZOED HL ROSENNIL/DIANA... 6 K XGZOED HL ROSENNIL/LOUIS...(CHD) TTL AEP-BRC AWL = 3 COR-BRC 7 K SQWFJI HL CORK/AMR... 8 K SQWFJI HL MILS/EMR... TTL COR-BRC AWL = AEP.AEPXX-AB 1835/15JUL List of Cancelled Passengers List of passengers who were confirmed but were cancelled onboard the flight. Passengers can be shown as many times as they were cancelled LX4600/15APR Example: LX4600/15APRALL CL CODE NAME AEP-MDQ 1 Y VOWDID DED/A... 2 Y CQWDKQ DED/S... 3 Y KHKPJD FIONO/D... 4 Y KHKPJD FIONO/F... 5 Y VOWDID FRE/A... 6 Y CQWDKQ FRE/S... 7 Y NOAPJL TRINO/S... 8 Y WTJPRW TRINOSISNERI/D... 9 Y WTJPRW TRINOSISNERI/E Y XURDXB TRINOSISNERI/T Y XURDXB TRINOSISNERI/T BUE.BUEXX-MM 1416/07APR List of Revalidated Passengers A list of revalidates passengers can be created by airport, route or total Example: LR4420/21NOV LRFLIGHT/DATE

70 BRD/OFF CL CODE ST NAME E-TKT COUPON DATA Segment (origin y Destination) Class Booking code Status Passenger's name E-ticket number Coupons 16.5 List of Passengers of a Canceled Flight List of passenger with UN status in a flight that s been cancelled or modified When a flight is under Schedule Change users can use this tool to recover all passengers that are being process in that moment. When the UN status disappears passengers won t be on the list anymore This List can be delivered to queues or exported also Example: LK4420/21NOV LKFLIGHT/DATE FLT:4420 ALL MON 21NOV05 18D CL CODE ST TK NAME AEP-MDQ 1 Y DDMIOH UN ET HERRAIZ/FLORENCIA... 2 Y KBWJHY UN KIMBOLS/ALFRED... 3 Y KBWJHY UN KIRKUCK/ANDREW... 4 Y KBWJHY UN LIRA/HERNAN... 5 Y AOBTBR UN NIETO/JORGE... 6 Y KBWJHY UN SARLEMA/ALEJANDRA... 7 Y AOBTBR UN SUARES/TITO...(CHD) 8 Y MHDZGC UN ET VACA/MARCELO... 9 Y AOBTBR UN VICHEZ/JUANA...(INF) TTL AEP-MDQ = 8 AEP-BRC 10 B LJDNZN UN ALFAN/MARCELO... 11G Y EOIFUZ UN BENVIDE/OSCAR Y EGEJAE UN CASTRO/RODRIGO... 13G Y EOIFUZ UN 8/GRP TURISMO SRL Y IUEXYU UN E+ PEREZ/ALDO... 15G Y EOIFUZ UN ZAPATA/NACHO... TTL AEP-BRC = 13 MDQ-BRC

71 16 H JDGUIB UN SIMPSON/JOSE H JDGUIB UN SIMPSON/MARTA... TTL MDQ-BRC = AEP.AEPXX-AA 2022/03NOV List of E-tickets in Specific Flights List shows e-tickets within a specific flight LTFLIGHT/DATE Example Description LT4420/22SEP BRD/OFF AEP/MDQ ST O E-TICKET NBR CPN 1 CODE JQPXJJ NAME ALMEYRA/A AMOUNT APPROX. ARS BOOK IN FLT YES OFFICE BUE00XX0 DATE OF ISSUE 24-JUL-2006 AEP.AEPXX-WP 1801/24JUL06 Origin y Destination e-ticket Status e-ticket number coupon number booking Code Passenger name Amount and currency If there is a booking in the flight Ticketing office id issue date User Export List with Excel Format Lists are exportable to Excel format using this command: LD4500/12JAN-EXCEL Any list can be exported by adding -EXCEL at the end. A link to the archive is the answer to the command 16.7 List of Last Booked Seats on a Flight The list will display the last bookings of a flight To be able to check this list, the user needs to have Duty 5 on his signature. The command is: Example LL4420/22DEC LL4420/22DEC08AEPALL LLFLIGHT/DATE IT. BRD OFF CL ST PAX CODE LAST: 15 PNR's 1. AEP BRC Y HK 4 HLWJVY

72 2. AEP MDQ Y HK 1 KLBUAV 3. AEP MDQ Y HK 1 SNOECW 4. AEP BRC B HK 2 VXOOTI 5. AEP BRC Y HK 1 VTCOVQ 6. AEP BRC Y HK 1 PLGJZT 7. AEP MDQ B HK 1 TKATBV 8. AEP MDQ Y HK 1 KYZFHK 9. AEP BRC Y TK 1 KEFLCO 10. AEP BRC Y HK 1 VFFYRU 11. AEP BRC Y TK 1 IBYPBJ 12. AEP MDQ Y HK 1 SJRQFU Note: This list will show the lasts pnr of each flight; KIU will control the time of creation to add or not it to the list Lists show first the last PNRs Description IT BRD OFF CL ST PAX CODE LAST: 15 PNRs Item Origin Destination Class Status (only confirmed: HK, TK, KK y KL) Passengers Booking Code Filter show quantity of pnrs displayed Kiu takes the last 15 pnrs by default in each flight but you can indicate how you may want to see Opening PNRs from a list You can open a flight from the list entering the command * (asterisk) followed by item number Example: *3 RT can be used instead of * Indicating number of PNRs to be Display The user will have to add the quantity of pnr to be displayed: LLFLIGHT/DATE#QUANTITY OF PNRS EXAMPLE: LL4420/22DEC#3 The last three (3) pnrs will be display on the list LL4420/22DEC08AEPALL IT. BRD OFF CL ST PAX CODE LAST: 3 PNR's 1. AEP BRC Y KK 20 HITXSQ 2. AEP BRC Y HK 4 HLWJVY 3. AEP MDQ Y HK 1 KLBUAV

73 Maximum quantity is 99 pnrs Export List to Excel Format The List can be exported to Excel format using this command LL4420/22DEC-EXCEL Any list can be exported by adding -EXCEL at the end. A link to the archive is the answer to the command Delivering a LL list to queues. List can be delivered to queues with this command: LL4420/22DEC-QAEP215 Kiu will answer OK. 13 PNRs PLACED ON QUEUE AEP215 Other Options: LL4420 LL4420/22DEC LL4420/22DECBRC LL4420/22DECALL LL4420/22DECAEPMDQ LL4420/22DECALLBRC LL4420/22DECMDQALL Present date and origin taken by default Specific date and origin taken by default Specific date and origin Specific date with all legs of the flight Specific date and legs Specific date with all origins for an specific airport Specific date with an origin to all destinations of the flight 16.8 List of Groups The list will show bookings of groups To be able to display this list the user will need Duty 5. The command to visualize the list is: EXAMPLE: LG4420/22DEC LG4420/21DEC08AEPALL IT. CL ST CODE NAME AEP-MDQ 1. Y HM WIBEFB 10/GRP GRUPO TRAVEL LGFLIGHT/DATE

74 TTL AEP-BRC MDQ = 0 AEP-BRC 2. B KK YPDYKH GOMEZ/PEDRO 3. B KK YPDYKH 8/GRP GRUPO MARINA NUEVA 4. B KK YPDYKH JUAREZ/KARINA 5. B KK YPDYKH TORRES/MARIA TTL AEP-BRC ABS = 11 This list will show group PNRs of the flight; they will be in requirement, confirmed o waiting list status Before group name the seats not nominated will appear ABS Shows confirmed passengers in each leg Options and Filters This list uses the same filters and options explained for LL list (see point 18.7) 16.9 Inbounds connections: This list will show the passengers that arrives on a connection a particular flight.. To be able to display this list the user will need Duty 5. The command to display it is: EXAMPLE: LI4420/04MAYAEP LI{FLT}/{DATE}{AIRPORT} FLT:4420 AEP TUE 04MAY10 1D INBOUNDS FLIGHTS OFF CL CODE ST NAME XX MAY CORAEP 15:30 1. MDQ Y XCCDJI HK/HL CISNEROS/LORENA 2. MDQ Y XCCDJI HK/HL GIMENEZ/LUCAS 3. BRC Y UDHSTM HK/HK TORRES/PAMELA TOTAL KIUHELPJF 03MAY10/2002Z Notes: If you don t input an airport the system will assume that that the departing airport is the one where the terminal is located. Example: LI4420/04MAY If there are no connecting passengers in the system it will display: NO DATA. If no dates are imputed, the system will assume that the date is today. Example: LI4420 The PNRs shown are the ones with connections on themselves and are only taken in consideration if they have a connection in a 24 hr period.

75 In the ST Column you will see the status of the flights. First you will see the imputed flight and then the connecting flight. The options may be: HK, TK, RR, KL, KK, HM, MM y HL. The connections with UN status are not taken in consideration and are not displayed on the list Outbound connections This list will show the passengers that depart on a connection a particular flight. To be able to display this list the user will need Duty 5. The command to display it is: Example: LO4700/04MAYCOR LO{FLT}/{DATE}{AIRPORT} FLT:4700 COR TUE 04MAY10 1D OUTBOUNDS FLIGHTS OFF CL CODE ST NAME XX MAY AEPBRC 18:10 XX MAY AEPMDQ 18:10 1. AEP Y UDHSTM HK/HK TORRES/PAMELA 1. AEP K XCCDJI HL/HK CISNEROS/LORENA 2. AEP K XCCDJI HL/HK GIMENEZ/LUCAS TOTAL KIUHELPJF 03MAY10/2015Z Notes: If you don t input an airport the system will assume that that the departing airport is the one where the terminal is located. Example: LO4700/04MAY If there are no connecting passengers in the system it will display: NO DATA. If no dates are imputed, the system will assume that the date is today. Example:LO4700 The PNRs shown are the ones with connections on themselves and are only taken in consideration if they have a connection in a 24 hr period. In the ST column you will see the status of the flights. First you will see the imputed flight and then the connecting flight. The options may be: HK, TK, RR, KL, KK, HM, MM y HL. The connections with UN status are not taken in consideration and are not displayed on the list Passengers with special service request remarks This command allow you to visualize those passengers that have 5SSR fields and are on confirmed status(hk, KL, KK, TK, RR) subject to availability(mm) o requested (HM). It s important that the comment field was introduced respecting the 5SSR field format (IATA special service code)

76 If the space between the 5SSR and the code is ignored, the system will display the basic request on the list but when the SSR filter is applied those PNRS will not be shown. The command to request the ssr list is: Example LS8000/3SEP Response: LS(FLT)/(DATE) FLT:8000 ALL FRI 03SEP10 25D CL CODE ST TK NAME SSR AEP-COR 1 H LIVOMA HK CARDENAS/ITALO...OTHS PP18 OTHS PP18/P2 2 K TYWJQE HK DIAZ/ANA...OTHS PP09 WCHR PARA UNO 3 Y IUJVLJ MM GONZALEZ/FRANCISCO...BIKE BIKE/GONZALEZ VGML 4 Y WVUDYG HK MORASSO/MARIA MRS...UMNR MENOR 5 Y IUJVLJ MM NASSERDINE/RAFIC...BIKE BIKE/GONZALEZ VGML 6 Y ZGDFFM HK PEPE/A...OTHS PP10 7 H LIVOMA HK SCHUTTE/PEDRO...OTHS PP18 OTHS PP18/P KIUHELPMM 09AUG10/1819Z Description The first display is the header with the flight data. the following information is shown: FLT:8000 ALL FRI 03SEP10 25D Requested Flight Shows the requested route or segment Day of the week that the flight operates requested date Days before flight's departure Then follows a description for every segment of the flight of the following data: CL CODE ST TK NAME SSR AEP-COR Class Reservation code Status of the PNR If a Electronic ticket was issued Name and last name of the passenger special service request indicator Route / segment

77 16.12 Filters The filters can be added to the list are the ones that display only the names that contains the characteristics requested by them. To request them you need input them at the end of the command for the list and separate them with a slash The indicators can be the following ones: C L S AEP Passengers on a specific class. For this filter you must place the class ( or classes) desired after the C indicator, for example, to request passengers on U class the command is LS4420/22JUL/CU.. You can request several classes at the same time placing them one after the other This indicator includes passenger in wait list status (HL) This indicator allows filtering the special request code you wish, the S indicator goes followed by the code, for example SUNMR. With this request you will see the list of reservations with UMNR This option is also valid to show al SSR that starts with a particular letter, if you, for example, wish to see the list of all PNR's with SSR's that starts with W, the command should be:ls4420/22jul/sw. This indicator allows to display the SSR's on outbound flights form a particular airport. Example:LS4420/22JULAEP AEPCOR This indicator allows displaying the SSR's on a segment of a particular flight. Example:LS4420/22JULAEP Examples: LS8000/3SEP/CK LS8000/3SEP/L LS8000/3SEP/SOTHS Lists all SSRs on K class Lists all SSRs on wait list Lists all OTHS SSRs Note: Filters can be combined Abbreviated requests You can check the list of special services from a previously displayed availability with the following command: LSA1 Description: LS Fixed command (LS: List of Special Services) A Indicator to request the data from the availability (A: Availability) 1 Number of flight order in the availability You can check the list of special services from a previously displayed reservation with the following command: LSP1 Description: LS Fixed command (LS: List of Special Services) P Indicator to request the data from a reservation (P: PNR) 1 Number of flight order in the availability

78 16.13 Sending SSR to queues You can send the SSRs List to a queue with the following command: LS4420-Q201 To send the list to a specific queue you need to add at the end of the command a dash followed by the Q letter and after it the number of the queue you are sending the PNRs You can also send the list to a queue using the Abbreviated requests with the following commands: LSA1-Q201 LSP1-Q201 Exportation to excel The Special service request list can be exported to excel file with the following command: LS4420-EXCEL To export the list to a file, you need to add, at the end of it, a dash followed by the word EXCEL. You can also send to a queue the list using the Abbreviated requests with the following commands: LSA1-EXCEL LSP1-EXCEL

79 17. Passengers List (Travel Agencies) The list can be created by all those users with DUTY 2, the one that allows booking Agencies will be able to generate a list of their own passengers in different flights from different airlines The command is: Description: LM Command XX Airline Code 3468 Flight number / Slash 17FEB Date LMXX3468/17FEB A list of passenger will be displayed, only booking made by the agency are shown. PASSENGER LIST XX3468/17FEB AEPMDQ 1 FRATTIN/JORGE NSSGMI Y HK BUEA PICCO/ELSI QBEVFW Y HK BUEA7760 AEPBHI 3 FRATTIN/CECI CPCAQC Y HK BUEA7760 MDQBHI 4 STRAUSS/HAYDEE WFDUEG Y HK BUEA7760 The Header shows Passenger List title and the command; below this items are showed Passenger name and Last Name of each leg of the flight; if the passenger is a child the initials CHD will appear, and INF in case of infant PNR code, you can click the link and open it in a separated window Booking code Leg status (HK, TK, KL, KK, UN, HL, HM) Office ID 17.1 Options There are different options to generate the lists LMXX3468

80 If you don t specify the date, the system will assume that the date is the actual date. LMXX3468/17FEBAEP Generates the list from a particular airport of the route LMXX3468/17FEBAEPMDQ Generates the list from a particular leg of the flight LMXX3468/17FEBAEPALL Generates the list from one airport to all the destinations LMXX3468/17FEBALLBHI Generates a list to the airport from all possible origins LMXX3468 (CTRL + ENTER) Sends the list to be printed in local printer. It is also possible to add PTR before the command to print it PTRLMXX3468 LMXX3468 (ALT + ENTER) Generates a.txt file with the list. You can configure it to name it (TOOLS / OPTIONS / GENERAL / EDIT / ASK FOR FILE NAME WHEN EXPORT WITH ALT + ENTER). Important You can use option LN instead of LM to create the list. Filters also apply using it Example: LNXX3468/17FEB Possible Answers If user do not add the airline code before the flight number(lm3468/17feb) the system will answer : INVALID FLIGHT If there are no passengers for the consulted flight: NO DATA 17.2 Sending List to Queues Lists can be sent to queues with this command LMXX3468/17FEB-Q202 The list will be sent to queue 202. If command is correct KIU will answer OK. You can deliver the list, with any filter to the free queues (Queues Multilist: 201 a 229)

81 18. Inventory 18.1 Flight Inventory The basic inventory of a flight can be display like this VIEFLIGHT/DATEALL ALL indicates the complete flight Example: One Leg Flight Description: FLT: 4500 J32 DATE:22FEB06 AEP/07:50 Z/-3 COR/09:00 Z/-3 29D BRD OFF CL AC AU BS SA SS AS ABS WL ST Flight Aircraft Date Origin and departure time Zulu time difference at origin Destination and arrival time Zulu time difference at Destination Days before flight departure Origin Destination Classes Real aircraft capacity Authorized by class Block space Available seats by class Sold seats by class Total sold seats by segment Total sold seats by leg Waiting List counting (C indicator means it is closed) Class Status ( C means it is closed, R in requirement and V for automatic expiration )

82 Example 2: Flight with two or more stops 18.2 Inventory Options By Airport VIE4900/05NOVCOR VIE4900/05NOV COR shows only segments from COR City assigned for the device will be taken as departing airport by default Note: If the terminal that is requesting the VIE is from the city where the flight is originated, you can obviate it From availability Inventory can be consulted from availability VIEA item number VIE A Item number Command Availability indicator item number corresponding with the line from availability The flight origin will be the one display at the availability From a PNR itinerary Inventory can be consulted from a PNR displayed on the screen, the command is: VIEP Item Number VIE Commands

83 P Item number PNR indicator Item number corresponding with the line from the itinerary 18.3 Total Flight sale by Cabin Sales totals by flight cabin are showed with this command. You can see partial booking by segment and cabin and totals by leg and cabin VILFLT/DATE VIL Command FLT Flight number / Slash DATE Date Example: VIL4420/30AUG FLT :4420 DATE:30AUG05 (26D) EQP:DC9 FROM TO DEP ARR CAB AU AS ABS AEP MDQ 12:00 13:15 Y BRC 15:15 Y MDQ BRC 13:45 15:15 Y The Header shows the same information as inventory and then the followings FLT:4420 Flight Number DATE:30AUG05 Departure date (26) Days before flight departure EQP:DC9 Aircraft FROM Origin TO Destination DEP Departure Time ARR Arrival Time CAB Cabin AU Authorized seats AS Booked by segment ABS Booked by leg Options: You can use the minimum command VILFLT Using this command will take as default the present date and the origin airport. You can also request by specific airport: VIL4520/COR

84 18.4 Arrival and Departure Information This command will display the departures and arrival time for individual o various flights; also by airports or legs. The operations with times and occupations will be shown like this * By Flight: This command allows you to visualize by flights, operation and occupation. VLC*FLT By flight number, just one VLC*FLT*FLT By flight number, various at the same time VLC*FLT/DATE Optional by date, if not specify present date is taken by default Examples: VLC*4124 FLT ORI DES DEP ARR ABS FLT ORI DES DEP ARR ABS AEP SDE SDE TUC TUC SLA SLA JUJ Flight number Origin Destination Departure Time Arrival Time Total sold seats by leg VLC*4500*4520*4512/29JUL FLT ORI DES DEP ARR ABS AEP COR AEP COR AEP COR COR TUC Flights number are displayed in descendent order * By segment: This command will show you a display by segments, flights operating it by specific date, if not specify present date is taken ALL can be replaced for one of the airports so that all departures to an specific airport will be show or vice versa; all arrival of an airport VLC*AEPCOR/02AUG VLC*AEPCOR/02AUG TIME FLT ORI DES DEP ARR ABS AEP COR COR TUC AEP COR

85 AEP MDZ MDZ COR This command will show the column TIME at the beginning indicating the order of the flights by departure time of the segment asked You may use ALL airports arriving to one; the order will then be by arrival time to it VLC*ALLAEP/02AUG TIME FLT ORI DES DEP ARR ABS AEP TUC TUC SLA SLA AEP MDQ AEP COR AEP AEP MDQ MDQ BHI BHI AEP * By Airport: Arrivals and Departures form an airport will be display; if the date is not specify present day is taken by default VLC*AEP VLC*AEP/30JUL TIME ST FLT ORI DES DEP ARR ABS OUT 4134 AEP SDE SDE TUC TUC SLA SLA AEP IN 4303 MDQ AEP OUT 4320 AEP MDQ MDQ BHI BHI AEP IN 4320 AEP MDQ MDQ BHI BHI AEP OUT 4390 AEP MDQ MDQ BHI BHI AEP This command will show a column ST after TIME column, indicating if the flight leaves the airport (OUT) or arrives at it (IN)

86 In case of circle trips, they will be shown two times; one departing and the other one arriving. You can see it in the example on flights 4134, 4320 and The last one leaves at 2330 and arrives , the following day. It is showed like this as the marketed date is the one specified and not the next day 18.5 Catering Information Catering service for a specific flight can be display and counted using this command The entry is: VCC FLIGHT/DATE RUTE VCC4420/21NOVALL FLT: 4420 DATE/F: 21NOV05 AEP.AEPXX-AA 1827/04NOV05 BRD-OFF DEP ARR MEAL EQP AC CAB AU ADT CHD MM TTL INF HM AEP-MDQ S DC9 144 Y MDQ-BRC S DC9 144 Y BRD-OFF DEP ARR MEAL EQP AC CAB AU ADT CHD MM TTL INF HM Origin y Destination Departure time Arrival time Meal Aircraft Aircraft capacity Type of cabin Total authorized sale per cabin Total adult passengers Total child passengers Total space available passengers Total services on departures airport Total infant passengers Total psgr in requirement without confirmation There are different options to display the flight's catering VCC FLIGHT VCC VUELO/FECHA VCC VUELO/FECHA BRD Present date is taken by default By date By date and specific origin

87 19. Flight Information This command allows a display of all the operative information of a flight. DO XXFLT/DATE DO Command XX Airline code (Host may skip it as it is taken by default) FLT Flight Number / Slash DATE Date (if is not written, present date is taken by default) Example: DO4134/21JUL ** KIU PLANNED FLIGHT INFO ** XX D WED 21JUL04 BRD TA ARR TD DEP MEAL EQP DIST(Km) GRND EFT TTL TD(Km) AEP B 0800 B DC :10 SDE B DC :20 0:30 TUC 1000 A B DC :30 1:30 SLA B DC :30 1:30 AEP B : Description XX D WED 21JUL04 BRD TA ARR TD DEP MEAL EQP DIST(Km) GRND EFT TTL TD(Km) Airline, flight number Days left to departure Day of the week when the flight operates Date Airports Arrival terminal Arrival time Departure terminal Departure time Meals on board Aircraft Distance between airports (in Km) Time spent on stops (scales) Flight time Total operative time Total distance

88 20. Fares 20.1 Fare Display The basic display is the following FQDCTYCTY FQD CTYCTY Example: fixed Command Cities FQDBUECOR Response: FQDBUECOR TAX MAY APPLY THE FOLLOWING CARRIERS ALSO PUBLISH FARES BUE-COR A4 21OCT2005**21OCT2005/XX BUECOR LN FARE BASIS OW ARS RT B PEN DATES/DAYS AP MIN MAX R 01 Y Y R 02 B B R 03 V V R 04 VAP V R 05 N N R 06 M 20 M R Basic command takes by default present day Description: LN FARE BASIS OW ARS RT B PEN DATES/DAYS AP MIN MAX R 04 VAP V R LN 04 FARE BASIS VAP10 Line number Fare Basis OW One way 75 Total ARS Currency RT ROUND TRIP 320 Total B Booking class

89 PEN DATES/DAYS Penalties Days, restrictions days or operative days AP MIN / MAX R Anticipated purchase Minimum and Maximum stay Notes or restrictions if available Another option displaying the fares including taxes FQTCTYCTY FQT CTYCTY Command Cities FQTAEPCOR MORE FARES AVAIL IN USD TAX MAY APPLY 5U A4 13JUN2006**13JUN2006/XX BUECOR /TPM 406/MPM... LN FARE BASIS OW TAX TTL OW ARS RT TAX TTL RT B PEN DATES/DAYS AP MIN MAX R 01 Y Y R 02 K K R 03 B B R 04 O O R 05 V V R 06 T T R 07 M M R 08 S S R 21.2 By Specific Date The display can be search by specific date (also applies for FQT) Example: FQDBUETUC/D15DEC D 15DEC Date indicator Date 21.3 By Airline or Transportation The display can be search by airline (also applies for FQT) Example: FQDBUETUC/A5U A 5U Airlines indicator Airline code

90 21.4 By Currency The currency can be chosen (also applies for FQT) FQDBUETUC/R,FS-USD R,FS- USD Currency indicator Currency Also valid for the following command: FQDBUETUC/RUSD 21.5 Display from Availability The display can be requested from an availability; the route and date will be taken by default from the availability (also applies for FQT) Example: From an availability FQDA 120JULBUECOR ** KIU AVAILABILITY ** TO COR/CORDOBA, AR WED 20JUL05 H D 1 XX4502 Y9 B9 A9 R9 AEP COR 04:00 05: X67 1:00 2 XX4500 Y9 B9 H9 K9 M9 N9 T9 AEP COR 07:50 09:00 0 DC9 D 1:10 O9 3 XX4420 Y9 B9 H9 K9 N9 AEP COR 12:00 13:15 0 DC9 D 1:15 4 XX4580 Y9 B9 H9 K5 M9 N9 T9 AEP COR 19:45 21:00 0 CRJ X6 1:15 O9 V5 1* 1 MORE FLT [XX] The command is the following FQDA MORE FARES AVAIL IN USD TAX MAY APPLY A4 20JUL2005**20JUL2005/XX BUECOR /TPM 406/MPM... **** OBS GRAL DE LA CIA XX **** *** A VER LA SEGUNDA LINEA *** LN FARE BASIS OW ARS RT B PEN DATES/DAYS AP MIN MAX R 01 Y Y R 02 B B R 03 V V R 04 VAP V R Any filter applies for display date, currency or airline can be applied to this command Private Fares To Display private fares (also applicable for FQT command)

91 FQDBUETUC/P P Private fare indicator The command will display only those fares selected in the restriction SALES RESTRICTIONS by office id 21.7 Note Display The notes for each fare can be read; after the fare display you have to enter: Example: FQN fare line number FQDBUECOR TAX MAY APPLY 15APR2005**15APR2005/A4 BUECOR /TPM 406/MPM... LN FARE BASIS OW ARS RT B PEN DATES/DAYS AP MIN MAX R 01 Y Y R 02 B B R 03 H H R 04 K K R 05 N N R 06 SAP S R 07 M M R 08 VP V R If we want to read the notes for Y fare basis FQN1 You can also see the notes that where loaded in a fare without opening the description of each one. Te command is: FQN1-LI FQN1 Command - Dash LI Note Indicator Another option to read some parts of the notes FQN1-RU/FL/CD FQN1 Command - Dash RU Note Indicator / Dash FL Note Indicator / Dash

92 CD Note Indicator

93 22. Taxes and Fee Display Taxes and fees can be display with one command, charged by country, airport or the airline The commands are: 22.1 By country TX*AR TX* AR Command Country Code Example: TX*AR COUNTRY: AR (ARGENTINA) CODE DESCRIPTION TRIP AMOUNT/PERCENT PAXS TKT CONEX CARRIERS EXCEPTS A1 DNT CHARTER INT A USD AC Y N/A AR DNT INT P AC Y 24 HOURS * DL IVA DOM P ACI Y 0 HOURS * QN INGRESOS BRUTOS DOM P ACI Y 0 HOURS * QO TASA MIGRACION INT A USD AC Y 24 HOURS TQ TASA SEGURIDAD DOM A ARS AC Y 24 HOURS TQ TASA SEGURIDAD INT A USD AC Y 24 HOURS XR TASA USO AEROESTACION DOM A ARS AC N 24 HOURS * XR TASA USO AEROESTACION INT A USD AC N 24 HOURS Description: CODE DESCRIPTION TRIP AMOUNT/PERCENT PAXS TKT CONEX CARRIERS EXCEPTS Tax or fee code Details Travel type (domestic or international) Fixed charge or percent of the fare Type of passenger Quoted on tkt (Y: yes N: no) time to be considered connection Airlines that except tax or fee 22.2 By Airport TX*AEP TX* AEP Command Airport Code TX*AEP CITY: AEP (AEROPARQUE JORGE NEWBERY, BUENOS AIRES, AR) CODE TRIP AMOUNT/PERCENT TKT CARRIERS EXCEPTS TQ DOM A ARS Y QN DOM P Y * DL DOM P Y * AR INT P Y * XR INT A USD Y TQ INT A USD Y QO INT A USD Y

94 22.3 By Airport and Airlines TX* Command AEP Airport code / Slash 5U Airlines Code TX*AEP/5U TX*AEP/5U CITY: AEP (AEROPARQUE JORGE NEWBERY, BUENOS AIRES, AR) CARRIER: 5U-LADE LINEAS AEREAS DEL ESTADO CODE TRIP AMOUNT/PERCENT TKT TQ DOM A ARS Y XR INT A USD Y TQ INT A USD Y QO INT A USD Y AR INT P Y

95 23. Send Messages Messages can be sent from one device to another. They can only be displayed on the online devices at the moment the message is sent Sending The command to send messages is: Response: MSG The box TO should be completed with device number where you want to send the message. If the box is completed with the office id the message will be sent to all the online device assigned for it. Examples: BUE00XX201 (Terminal) o BUE00XX2 (Office) The FROM box should be completed with the device number where the message is sent The box PRIORITY should be completed with Low, Normal o High The last box is for your message should be written. To send it click the SEND MSG button. To cancel it click CANCEL button Response: OK. MSG SENT TO: BUE00XX201 The recipient will see this in a separated window

96 Example: You can either print it or close it. Keep in mind that once you close the message is not possible to retrieve it 23.2 Response A response can be sent to a received message with the following command: MSGR {Message ID}/response text Example: MSGR432/MENSSAGE RECEIVED.THANK YOU Important: The Message ID can only be visualized on the pop up of the message. Once it s been closed there is no way to retrieve the id. The Message ID has a 2 hrs validity time, from the moment it was received. After that time a response can no longer be sent Visualizing messages Sent and received messages can be visualized on the terminal you are using and other terminals with the following command: MSG* In the response the Zulu time, dates and message text will be shown The way to read the messages is chronological from bottom to top visualizing the last received message You can visualize the last received message imputing the following command: MSGR In the response the terminal form which the message was sent, the user, the Zulu time, dates and message text will be shown