Travelport Aggregated Shopping User Guide V3.1 for Galileo

Transcription

1 This Guide describes: Aggregated Shopping Best Practice Expanded Content Key Items about API Connected Carriers Aggregated Shopping Formats Interpreting Aggregated Shopping Screens Pricing and Availability Modifiers MIR Example and Itinerary Remarks Error Messages Travelport Aggregated Shopping Best Practice The following procedure is the recommended workflow for shopping; pricing and booking content, including paid seats and optional services/ ancillaries. 1. Begin a new booking by moving from a profile or adding passenger data especially frequent flyer numbers such as the easyjetplus card which will be passed automatically to the airline. Example: M.U Required fields: Name Title Mr, Mrs, Miss, Ms, Master At least 1 phone P. Address W. (5 fields including valid country code) MT. (mail to) or MF. (mail from) P.LONE/yourname//yourdomain - Phone Address Aggregated Shopping uses existing GDS formats for APIS/Secure Flight. easyjet and Jet2 assesses a per passenger per segment service fee which is included in the final price. Credit card fees may also be added as a percentage of the total fare. 1

2 2. Enter the unbooked Focalpoint/ Optimal Shopping format, preceded by a Z. Example: ZFSEDI20APRMAD24APREDI+- ACacct Aggregated Shopping supports most Focalpoint/ Optimal Shopping formats and modifiers. Note: A warning that the modifier is not actually supported in Shopping may be returned: TASINFO006- WARNING- MODIFIER MAY NOT BE SUPPORTED. To obtain a Corporate ID price, Fare Quote the PNR with the Corporate ID modifier: FQ- ACacct Pricing returned may not include all taxes and fees and may be approximate until all passengers, options, segments and form of payment are added to the booking and a Fare Quote is performed. 3. Select a Price Option and view available Flight Options. Example: Next Opt:>ZFS*02 (click or tab) To move up and down on the screen or to move ahead or back a screen, simply move to Next Opt and over type the Opt number. Example: Next Opt:>ZFS*01 (click or tab) will return to Option 1. Fare Details and Fare Rules may also be viewed. Example: ZFQD*01 (click or tab) and ZFQN*01 (click or tab) Alternate shopping workflow: View neutral availability. Example: A20APREDIMAD Book flight Example: 01Y1 or N1Y1 2

3 Even though numeric availability status is not shown, reference sell from availability is supported. Pricing returned may not include all taxes and fees and may be approximate until all passengers, options, segments and form of payment are added to the booking and a Fare Quote is performed. Book return flight Enter the booked Optional Shopping format, preceded by a Z. Example: ZFS The booked flights are identified as Selected. 4. Tab and book the desired Price and Flight Options. Example: ZFSK01/0102 (click or tab) 5. Display the record. Example: *R Note the new Aggregated Shopping passive segment code ZK. 6. Price the itinerary. Example: FQ or FQS1-2 If the PNR contains both API connect and traditional GDS segments, segment select must be used to price separately. 7. View Optional Services screen. Example: click or tab to OptSvc format or type DAS* (enter) 8. To move up and down on the screen or to move ahead or back a screen, simply move to Next Opt and over type the Opt number. Example: Next Opt:>DAS*S1-03 (click or tab) will move to Option 3 3

4 9. Tab and select hold bags or other ancillaries. Example: DAS03/S1-2/P1/C1 (click or tab) 10. To view a summary of services selected: Example: DAS*SUM (enter) 11. View the seat map and select seats for each flight segment. Example: SA*S1 Example: S.P01S01/3A 12. View Seat Display Example: *SD *SD containing API connected airlines is not viewable once the PNR has been end transacted. 13. Price the itinerary and all selected seats and options. Example: FQ 14. Add form of payment if not moved from profile. Example: ZF* (if no FOP in PNR) Example: ZF/CU2/CC/VI /D1112/S123/NM- MR JOE TRAVELER Example: ZF* (if FOP in PNR) Example: ZF/Cnn/CC/S123 (to add security code) 15. End the PNR. Example: ER Formats strung together with an end transact such as >R.NJ+ER cannot be used. If strung together without an end transact, such as T.T/+R.P, may be used. 4

5 16. Display API connected airline PNR (optional) Example: Z*R/Cxx xx = 2 letter airline code 17. Display Stored Fare (optional) Example: *LF/Cxx xx = 2 letter airline code Modify and Cancel 1. Display API connected airline PNR Example: Z*R/Cxx Before the PNR can be modified or cancelled it must be retrieved from the API Connect Carrier s system. Modify or Cancel cannot proceed unless the GDS Host PNR is in Synch with the API connection airline PNR. easyjet If changes are made outside of Galileo, directly with easyjet, synch is not possible. Any additional changes must be made directly with easyjet. 2. Modify PNR segments, Optional Services/ Ancillaries, or Passenger Name, or APIS. However, a seat may be added if a new segment is added or an existing segment is modified. Cancel Rebook is permitted. Example: X2+0U24909Y08NOVAMSLGWNN1 If the PNR is modified by name or segment change, Aggregated Shopping will send or re- send the APIS data if it exists in the PNR. Cancel of multiple API connected airline segments in a single entry is not permitted. Example: X1-2+0U2568 5

6 3. Price the itinerary and all selected seats and options. Example: FQ When the price has changed due to the modify, the following message will be displayed on the first line of the fare quote: *** Price Changed Amount due:nnnnnnn.nn *** 4. Add form of payment. 5. End the PNR. Itinerary Remarks after cancel or modify. All original itinerary remarks will be replaced with the revised booking data. The original form of payment plus total amount will be retained plus the new form of payment and total amount including add collect will be added. Example: 9. #TAS01#FOPVI4XXXXXXXXXXX1111/918.93/1217Z/07FEB 10. #TAS01#FOPVI4XXXXXXXXXXX1111/42.00/1536Z/09FEB 11. #TAS01#TOT

7 Travelport Aggregated Shopping Key Items Key items to understand the about API connected carriers: ü All API connected carriers file schedules with OAG, thus their flights are displayed in neutral availability but may not have numeric flight status. Only the class of service filed with the carriers schedule is displayed followed by a blank space or an A where the status appears for full service carriers. ü API connected carriers do not file fares with ATPCO. All fares are obtained directly from the carrier during the shopping and pricing process. When a shop request is sent to an API connected carrier, the carrier will return available flights and fares. They do not return flights that are not available. ü Aggregated Shopping will send the agency IATA or ERSP number stored in the agencies AAT, the pseudo city and GDS identifier 1V, 1G, or 1P (future), as well as the passenger data stored in the PNR such as frequent flyer as well as any passenger or corporate account code /identifiers added as modifiers to the request. ü Interline connections with API connected carriers are not supported. ü The active booking resides with the carrier, not in the GDS. Aggregated Shopping will create a passive segment for each flight booked using a new ZK status code. This code cannot be manually added. ü The form of payment is sent to the carrier for purchase, the agency does not issue the ticket. API connected and traditional GDS airlines may be booked in the same PNR, but must be purchased / ticketed separately. ü Some API connected carriers add a GDS surcharge to the price of the ticket and may also assess a credit card fee. 7

8 ü Pricing returned may not include all taxes and fees and may be approximate until all passengers, options, segments and form of payment are added to the booking and a Fare Quote is performed. Example: Shop Price >ZFSLON23APRBCN30APRLGW Currency:GBP Opt:01/ Apr LON BCN:01-Economy * U2# 1 U27383 Y SENBCN Y U2# Apr BCN LON:01-Economy U2# 2 U28570 Y BCNLGW Y Booked: 1.1TEST/OSCARMR 1.$U Y 23APR SENBCN ZK L TU 2.$U Y 30APR BCNLGW ZK L TU Fare quote: >FQ *** easyjet *** Currency:GBP Itin: OptSvcs: 0.00 Total: Credit card fees are added as a percentage therefore adding optional services will increase the Itinerary and Total: >DAS*S1-2 *** easyjet *** Currency:GBP Itin: OptSvcs: Total: Opt:03/ Detail Sports Equipment >DAS*S1-2/1-1 P1 - TEST/OSCAR Baggage S1 - SENBCN - Count 1 3* Baggage S2 - BCNLGW - Count 1 ü Not all API connected airlines support the same functionality. Aggregated Shopping will provide a prompt or error message if specific functionality is not provided for the selected airline. ü A pseudo city must be provisioned through Travelport s ProvisionIT in order to gain access to Aggregated Shopping. It is not possible for the same pseudo city to have access to both Aggregated Shopping and LCCP. LCCP will be retired once all agencies that currently have access to LCCP have upgraded to Aggregated Shopping. 8

9 ü Travelport Smartpoint App version available for download from 29May2013 allows access to Travelport Aggregated Shopping once your pseudo city code is activated. ** It is very important that Smartpoint users upgrade to this latest version of Smartpoint, not doing so will result in users not being able to access Travelport Aggregated shopping in Smartpoint once they are switched over to TAS from LCCP.** ü Known Travelport Smartpoint App Limitations with Aggregated Shopping: If the Smartpoint Names form is used, the country code (mandatory for API connected airlines) it must to be entered in the "Optional" field in the Addresses tab, not the field labeled City/Country. Entering it in the City/Country field will result in an error at end transact. ü Sunset of Low Cost Carrier Participation (LCCP) - Travelport Aggregated Shopping replaces LCCP (Low Cost Carrier Participation) and as such will be disabled for the pseudo city when Travelport Aggregated Shopping is enabled. It will not be possible to modify or cancel an easyjet (U2), Jet2 (LS), or Norwegian Air Shuttle booking made through LCCP in Aggregated Shopping. If the booking was made through LCCP, any required modifications or cancels will need to be made directly on the airline website once Aggregated Shopping is enabled. If the booking is made through Aggregated Shopping modifications and cancels are permitted if supported by the airline. 9

10 ü Travelport Aggregated Shopping Formats Travelport Aggregated Shopping uses existing GDS formats and modifiers. There are two primary exceptions: To obtain Aggregated Shopping Results, the existing GDS format FS is preceded with a Z. Example: ZFS The existing FS Optional Shopping format may continue to be used. It will not return direct API connected airline results. Storing a form of payment for an API connected airline must also be preceded with a Z. Example: ZF* Travelport Aggregated Shopping Formats and Modifiers Galileo Command ZFS Description Action Code and booked shopping command ZFSLON20OCTMUC Basic unbooked shopping command One- way request between LON and MUC ZFSLON20OCTMUC30OCTLON Basic unbooked shopping command Round- trip request between LON and MUC ZFS3FRA19NOVSTO Unbooked shopping command 3 passengers one- way between FRA and STO ZFS3FRA19NOVSTO1DECFRA Unbooked shopping command 3 passengers round- trip between FRA and STO Modifiers See Appendix B for a complete list of supported modifiers ZFS*11 Selecting next pricing option Moves to 11 th pricing option in a list of pricing options. MD Scroll down in a screen - If there are more itineraries for selected Pricing Option. ZFQD*11/01 Opening Fare Details screen from shop screen Selection of Fare Details of first itinerary for 11 th pricing option ZFQN*02 Opening Fare Rules screen from shop screen Selection of Fare Rules of second pricing option ZFS* Redisplay shopping results 10

11 Availability Formats Galileo Command Neutral availability A20MAYMADLON Carrier specific availability A20MAYMADLON*XX Description Flights flying from Madrid to London as filed by the airline with OAG Only XX flights flying from Madrid to London Book Commands Galileo Command ZFSK Description Book from Shop - Action Code ZFSK01/0102 Book from Shop, pricing option 1, flight segment 1 and 2 02Y1 or N2Y1 0U27946W20FEBEDIMADNN1 Reference sell from neutral availability or carrier specific display Direct sell Price Commands If the PNR contains both API connected and traditional GDS segments, segment select must be used to price separately. Galileo Command Description FQ Action Code FQP2/S1-2 Fare quote for passenger 2, segments 1 and 2. Pn Pn- n (range) Passenger reference optional. Will default to all passengers. Must be ALL passengers in the booking. Pn.n (and) /Sn /Sn- n (range) /Sn.n (and) Modifiers *INF *Cnn *GVT *GST Segment reference optional. Will default to all segments in the booking. See Appendix B for a complete list of supported modifiers Infant passenger type modifier. Child passenger type modifier with 1 or 2 numeric age. Government Travel passenger type modifier. Will be converted to adult passenger type if not supported by carrier. Government State passenger type modifier. Will be converted to adult passenger type if not supported by carrier. 11

12 :xxx Currency override modifier - ACxxxx Corporate Account Code modifier. Maximum length of code is 64 alphanumeric characters. - NFxxxx Negotiated Fare / Agency Account Code modifier. Maximum length of code is 64 alphanumeric characters. - PCxxxx Promo Code modifier. Maximum length of code is 64 alphanumeric characters. ZFQ* Redisplay previous FQ price display. ZFNSn Display fare rules. Segment reference mandatory when DCC Segment is present in booking. ZFN* Redisplay previous $V/FN fare rules display. Additional Examples FQS1 Price request for all names, segment 1. FQP1/S1.2 FQP1.2*C4 FQP1.2*INF FQ*GVT FQ*GST Price request for name 1, segment 1 & 2. (Assumes name 1 is the only name in the booking, else error.) Example of price request with 2 nd passenger child age 4. (Valid age parameter could be 1 or 2 digits) Price request with 2 nd passenger infant. Government travel. Government state passenger. FQS1-4.6 Price request for segment 1 through 4, and 6. FQ:GBP FQ- ACIBM FQ- NFIMERSU2 FQ- PCXQU467T1 Price request w/ currency override modifier. Price request with corporate account code modifier (dash & AC delimiter). Negotiated fare (agency account code) modifier (dash & NF delimiter). Promo Code modifier (dash & PC delimiter). Combined Modifier Examples FQP1*GST.2*INF.3*GVT.4*C4 Price request with multiple passenger modifiers combined. Only one passenger type modifier per passenger is permitted. 12

13 FQ*GVT/:GBP FQ*GVT/:GBP /S2-4 FQ- ACIBM/- NFIBMERSU2/md- PCXQU467 FQP1*GST.2*INF.3*GVT.4*C4/:USD/- ACIBM/- NFIBMERSUQ/- PCXQU467 FQ:USD/- ACIBM/P1*GST.2*INF.3*GVT.4*C4/- PCXQU467/- NFIBMERSUQ Government travel passenger modifier combined with currency override modifier. Same as above but for segments 2, 3 and 4 Price request with combined corporate account code modifier, negotiated fare modifier, and promo- code modifier. Price request showing a combination of all modifiers. Same price request as above with modifiers in a different order. Optional Services Formats DAS DAS* Galileo Commands Action Code Display Optional Services Description DAS*Cxx /nn /Cn /Sn /Sn.n (and) /Sn- n (range) /Nn /Nn.n (and) /Nn- n xx = carrier code for multi- carrier PNRs Option Number Count per passenger If count is not entered then TAS will default to 1. Segment number If Segment is not entered then TAS will default to those on line 1 of the display. Passenger number If Name is not entered then TAS will default to all. DAS01/S1/P1/C2 Book Optional Services for segment 1, passenger 1, count of 2 (number of options desired such as 2 bags) DAS01-01/S1-2/P1/C1 Book Sports Equipment Option 1 for segment 1, passengers 1 DAS*S1/03 Display segment 3 option 3 DAS*SUM Display Summary of booked options 13

14 DAS*SEG DAS*PAX Display Summary of booked options by segment Display Summary of booked options by passenger Direct Sell of Optional Services Entry Description DAS0BGSPGF/S1/P1/C1 Book 1 set of golf clubs for Segment 1, Passenger 1 DAS0BGPP/S1-3/P1/C1 Book 1 bag for Segment 1, 2 and 3, Passenger 1 DAS0BGSPGF/S1/P1.3/C1 Book 1 set of golf clubs for Segment 1, Passenger 1 and 3 DAS0BGSPGF/S1-2/P1.3/C1 Book 1 set of golf clubs for Segment 1 and 2, Passenger 1 and 3 DAS0BGPP/S1-3/P1-3.5/C2 DAS0BGPP/S1-3/P1.3/C2 DAS0BGPP/S1-3/P2/C1 DAS0TSCI Book 2 bags each for Segment 1, 2 and 3, Passenger 1, 2, 3 and 5 Book 2 bags for Segment 1, 2 and 3, Passenger 1 and 3. Passenger 2 only requires 1 bag so a second entry would be required. Book Airport Check- in for all segments and all passengers. This only works if PNR contains one API Connect Carrier otherwise CI will error Seat and Seat Map Formats Galileo Command Description SA* Display Seat Map Action Code Pn Passenger reference optional Will default to passenger 1 if names are present in the booking. Sn Segment reference mandatory SA*S1 View seat map for segment 1 S. Select Seat Action Code Pn- n (range) Select Passenger reference optional. Will default to all passengers Pn.n(and) /Sn Segment reference optional. Will default to all segments 14

15 /Sn- n(range) /Sn n(and) /nnx Specific seat reference optional, but if included, must be for all /nnxx(range in same row) names referenced or implied. /x Seat characteristic(s) /xx *SD Display Selected Seats Action Code *XSD Action Code for cancelled seats display SA*P1S1 Display Seat Map for name 1 segment 1 SA*S1P1/10 Display Seat Map for name 1 segment 1 from row 10 SA*P1S1/10 Display Seat Map for name 1 segment 1 from row 10 Display Seat Map for segment 1, default to name 1 SA*S1 SA*P3S2 Display Seat Map for name 3 segment 2 SA* Redisplay previous Seat Map SA*S4/NW Display Seat Map for segment 4 for non- smoking window seats Specific seat for name 1 segment 1. This example would be valid only S.S1/15A if one passenger exists because only 1 seat has been specified. Specific seats for names 1 & 2, segment 2. Assumes only two passengers in the booking. When names are not specified in a S.S2/15AB specific seat request, seats for ALL passengers must be specified. Specific seats for names 1 2 & 3, segment 2. Assumes only 3 passengers in the booking. When names are not specified in a specific seat request, seats for ALL passengers must be specified. S.S2/15A- C This request is for seats 15A, 15B and 15C S.P3S2/15F Specific seat for name 3 segment 2. S.@ Cancel all seats in a booking S.S2@ Cancel all seats for segment 2 S.P2S1@ Cancel seats for passenger 2 segment 1 S.P1.3S1-4@ Cancel seats for passengers 1 & 3, segment 1 to 4 Terminal Command Syntax Description End Booking E,ET,ER, EM End booking command Aggregated Shopping PNR Formats Terminal Command ZF/ ZF*Cxx ZF/NM- MR JOE Description Enter form of payment Display form of payment screen for carrier xx Change card holder name 15

16 TRAVELER ZF/CC/S123 ZF/Cxx/CC/S123 ZF/CC/VI /D1112/S123 ZF/Cxx/CC/VI /D1112/S123 ZF/CC/AXVI /D1112/S123 ZF/Cnn/DC/MA /D1112/S1 23 ZF/AP/X2345/Pagentx ZF/CTA/AP/X2345 ZF/MO/ ZF/C nn/ca Z*NT/Cnn ZPI/Cnn/Pn/aaaaa aa Z*PI/Cnn SI.P1/SSRDOCSU2H K1/P/US/S /US/12JUL66/M/2 3OCT14/SMITH/JOH N/PAUL/H M.nn SI.P1/WCHR Delete form of payment prior to end transact Add CVV/ security code to credit card Single API connected airline Form of Payment with VISA Credit Card for all the API connected airlines in the PNR Single API connected airline Form of Payment with AMEX Credit Card for all the segments in PNR Form of Payment with Maestro Debit Card for carrier xx API connected airline Agency Payment with Agent Payment ID and password details for all segments in PNR Agency Payment with Agent Payment ID only for carrier TAS Airways Miscellaneous Charge Order with unused ticket number for all segments in PNR Cash as Form of Payment for carrier nn = carrier code Display passenger title list Carrier Identifier (C) - Mandatory if more than 1 API airline in PNR Passenger Reference (P) - Mandatory Allowed Passenger Title (master) or Gender (M or F) Display passenger information Deletes all Passenger Title/Gender data entered for all passengers for all API Connect Carriers in the PNR APIS support example use existing GDS formats Frequent Flier support example use existing GDS formats Request Wheelchair for passenger 1 use existing GDS formats for Non Chargeable SSR s If the carrier does not support the SSR, the following remark will be added RMU:#TAS01#SSR/WCHR*** Current SSR s accepted by Easyjet as follows 16

17 Code BLND Blind passenger BULK Bulky baggage CBBG Cabin baggage CHLD Child CKIN Check-in information DEAF Deaf passenger EXST Extra seat FRAG Fragile baggage INFT Infant WITHOUT seat when auto added in response to infant name field entry INFT Infant WITH seat when added manually as an SSR LANG Language assistance MAAS Meet and assist SPEQ Sports equipment WCHCWheelchair (carry on) WCHRWheelchair (can climb stairs) WCHS Wheelchair (cannot climb stairs) XBAG Excess baggage Aggregated Shopping Modify and Cancel Formats Terminal Command Z*R Z*R/Cnn ZSYNC/Cnn Description Retrieve PNR Retrieve PNR for carrier nn Synch PNR 17

18 Interpreting Aggregated Shopping Screens This section describes the elements of the following Aggregated Shopping screens. Aggregated Shopping Main Screen Unbooked Shop Fare Details from Shop Main Screen Fare Rules from Shop Main Screen Book from Shop Main Screen Aggregated Shopping Main Screen Booked Shop Neutral Availability Screen Carrier Specific Availability Screen Fare Details from Carrier Specific Availability Screen Sell from Neutral and Carrier Specific Availability Screens Price Display Optional Service Screens Seat Map and Seat Selection Screens Complete PNR - Passenger Data and Form of Payment Modify and Cancel Aggregated Shopping Main Screen Unbooked Shop To price an unbooked itinerary enter the following format: >ZFSctyddmmmcty Galileo Response: 18

19 Screen Description: Item: >ZFSEDI20APRMAD24APREDI Currency:GBP Opt:01/82 Description: Repeat of format entered Default currency of the pseudo city or currency override Current pricing option / total number of pricing options 1* * Indicates current pricing option U2# Total Fare Amount Carrier code - YY = multi carrier option # = API connected airline connect carrier 20 APR EDI MAD:01- Economy Departure date Origin and destination Number of flight options available for the price option If provided by carrier, Fare Family name for price option Next Opt:>ZFS*02 Book:>ZFSK01/0102 Details:>ZFQD*01 Rules:>ZFQN*01 Tab to move to the next price option option number be overtyped Tab to book price and flight option Defaults to 1 passenger - may be overtyped Defaults to first fight option for each O&D may be overtyped View fare details for Price Option View fare rules text for Price Option Up to 99 Price Options will be returned. TAS Shopping and Pricing only supports 9 passengers including infants. 19

20 Pricing Options are sorted by price and are displayed in low to high order based on the Total Amount followed by earliest departure time of the first fight option. If price and earliest departure time are the same then the order is random. Pricing returned may not include all taxes and fees and may be approximate until all passengers, options, segments and form of payment are added to the booking and a Fare Quote is performed. Example: Shop Price >ZFSLON23APRBCN30APRLGW Currency:GBP Opt:01/ Apr LON BCN:01-Economy * U2# 1 U27383 Y SENBCN Y U2# Apr BCN LON:01-Economy U2# 2 U28570 Y BCNLGW Y Booked: 1.1TEST/OSCARMR 1.$U Y 23APR SENBCN ZK L 2.$U Y 30APR BCNLGW ZK L TU TU Fare quote: >FQ *** easyjet *** Currency:GBP Itin: OptSvcs: 0.00 Total: Credit card fees are added as a percentage therefore adding optional services will increase the Itinerary and Total: >DAS*S1-2 *** easyjet *** Currency:GBP Itin: OptSvcs: Total: Opt:03/ Detail Sports Equipment >DAS*S1-2/1-1 P1 - TEST/OSCAR Baggage S1 - SENBCN - Count 1 3* Baggage S2 - BCNLGW - Count 1 20

21 The response will include fares and itineraries applicable to the date shown in the request for the number of passenger names in the PNR (including infants). If there are no passenger names in the PNR then Aggregated Shopping will default to 1 adult passenger. The flight options are ordered by departure time. If the departure times (outbound and return) are the same then the order is random. Multi- carrier flight options may be returned for traditional GDS carriers. Example: BA outbound and UA return. Multi- carrier flights options will not be returned for API Connected carriers. Example: U2 outbound and LS return. To view next Price Option, tab or click to: Next Opt:>ZFS*02 Galileo Response: 21

22 The * indicates that Flight Options for Price Option 2 are now displayed. Continue to Tab or Click to Next Option. To move up and down on the screen or to move ahead or back a screen, simply move to Next Opt and over type the Opt number. Example: Next Opt:>ZFS*01 (tab or click) will return to Option 1. 22

23 If more Flight Options are available than can be displayed a More: >MD will be added. If one or more carriers respond with Price and Flight results after the initial Shop response is returned, the following message will appear at the top of the screen: 23

24 Tab to the >ZFS* and enter The additional Price and Flight and Options will display. 24

25 Fare Details from Shop Main Screen To view Fare Details, tab to Details. Details:>ZFQD*01 Galileo Response: 25

26 Screen Description: Item: Description: >ZFQD*01 Repeat of format entered Currency:GBP Default currency of the pseudo city or currency override Fare: Total Fare Amount EDI MAD Y Economy Cabin Base Fare Amount: Taxes Amount: Fees Amount: Rules:>ZFQN*01 Shop:>ZFS*01 City Pair Class of service Fare Family or Fare Basis if no Fare Family available Cabin Base of Total Fare Amount If Estimated is display, the carrier did not return taxes so Shopping provide estimated taxes Any fees included in Total Fare Amount View fare rules text for Price Option Return to Shop Screen 26

27 If the API Connected carrier does not support the default or override currency, the default currency of the carrier will be returned. Fare Rules from Shop Main Screen To view Fare Rules, tab to Rules. Galileo Response: 27

28 Screen Description: Item: Description: >ZFQN*01 Repeat of format entered Currency:GBP Default currency of the pseudo city or currency override Fare: Total Fare Amount Details:>ZFQD*01 Shop:>ZFS*01 Text View Fare Details for Price Option Return to Shop Screen Fare rules as returned by carrier Book from Shop Main Screen To book a Flight Option, tab to Book Book:>ZFSK02/0102 The embedded book entry will always show the first flight from each O&D. Tab and overtype to select desired flights. Galileo Response: 28

29 Screen Description: Item: Description: Currency:GBP Default currency of the pseudo city or currency override Fare: Total Fare Amount OptSvcs: 0.00 Total Amount of Optional Services Selected Total: Total Amount of Fare and Optional Services EDI MAD City Pair Y Class of service Economy Fare Family or Fare Basis if no Fare Family available Cabin Cabin Flights: Flights booked including if returned; terminal, traffic restrictions, code share disclosure Base Fare Amount: Base of Total Fare Amount Taxes Amount: If Estimated is display, the carrier did not return taxes so Shopping provide estimated taxes Fees Amount: Any fees included in Total Fare Amount Rules:>ZFQN*01 View fare rules text for Price Option Shop:>ZFS*01 Return to Shop Screen The booked segments are added to the host PNR. Aggregated Shopping will create passive segment using a ZK segment code for API connected carrier. Standard host processing applies for traditional GDS carriers. 1. U Y 20MAR EDIMAD ZK L WE 2. U Y 24MAR MADEDI ZK L SU 29

30 Aggregated Shopping Main Screen Booked Shop To price a booked itinerary enter the following format: >ZFS Galileo Response: Item: >ZFS Currency:GBP Description: Repeat of format entered Default currency of the pseudo city or currency 30

31 override Opt:01/82 Current pricing option / total number of pricing options 1* * Indicates current pricing option U2# Total Fare Amount Carrier code - YY = multi carrier option # = API connected airline connect carrier 20 Apr EDI MAD:01-Economy Departure date Origin and destination Number of flight options available for the price option If provided by carrier, Fare Family name for price option Selected Indicates booked segment Next Opt:>ZFS*02 Tab to move to the next price option option number be overtyped Book:>ZFSK01/0102 Tab to book price and flight option Defaults to 1 passenger - may be overtyped Defaults to first fight option for each O&D may be overtyped Details:>ZFQD*01 View fare details for Price Option Rules:>ZFQN*01 View fare rules text for Price Option If the API connected carrier does not support the default or override currency, the default currency of the carrier will be returned. Pricing Options are sorted by price and are displayed in low to high order based on the Total Amount followed by earliest departure time of the first fight option. If price and earliest departure time are the same then the order is random. Pricing returned may not include all taxes and fees and may be approximate until all passengers, options, segments and form of payment are added to the booking and a Fare Quote is performed. The response will include fares and itineraries applicable to the date shown in the request for the number of passenger names in the PNR (including infants). If there are no passenger names in the PNR then TAS will default to 1 adult passenger. The price of an option is for all passengers in the PNR even if passenger select has been used. The flight options are ordered by departure time. If the departure times (outbound and return) are the same then the order is random. Multi- carrier flight options may be returned for traditional GDS carriers. Example: BA outbound and UA return. Multi- carrier flights options will not be returned for API connected carriers. Example: U2 outbound and LS return. 31

32 Neutral Availability Screen Travelport Aggregated Shopping To view API connected carriers in neutral availability enter the appropriate GDS availability format: >A20APREDIMAD Galileo Response: 32

33 Screen Description: 1 EDI MAD U27946 W Y 319 #E The # sign prior to the E on the far right indicates a U2 is an API connected carrier. All API connected carriers file schedules with OAG, thus their flights may be displayed in neutral availability but without flight status. Only the class of service may be displayed followed by a blank space where the status appears for full service carriers. Carrier Specific Availability Screen To view API connected carrier specific availability, enter the appropriate GDS availability format: >A20MAREDILON*U2 Galileo Response: 33

34 The screen is split into 2 sections; flight data and class data. Flights are displayed in departure time order. Screen Description: Item: Description: >A20APREDILON*U2 Repeat of format entered Currency:GBP Default currency of the pseudo city or currency override WED 20APR13 EDI LON Departure day of the week Departure date Origin and destination *** easyjet *** Carrier name Opt:01/01 Current pricing option / total number of pricing options 34

35 1* * Indicates current pricing option 01:30 HR The difference in time zone between the departure and arrival city Adult Prices From: Lowest available one way price for flight U Carrier code and flight number of selected flight Y9 Class of service and numeric availability of flight If no numeric value is returned the alpha A for available Next Opt:>A*U2/02 Tab to move to the next price option option number be overtyped Book:>ZFSK01/0102 Tab to book price and flight option Defaults to 1 passenger - may be overtyped Defaults to first fight option for each O&D may be overtyped Details:>FDL01 Tab to view Fare Details screen Rules:>ZFQN*01 View fare rules text for Price Option Fare Details from Carrier Specific Availability Screen To view Fare Details, tab to Details. Details>FDL01 Galileo Response: 35

36 Screen Description: Item: Description: >FDL01 Repeat of format entered Currency:GBP Default currency of the pseudo city or currency override *** easyjet *** Carrier name SAT 20JUL13 EDI MAD Departure day of the week Departure date Origin and destination 1 EDI MAD U26995 Flight Option 1 Lowest fare option Lowest total fare Economy Fare Family or Fare Basis if no Fare Family available Economy Cabin >01Y1 Tab to book 1 passenger in Y class, or overtype to change number of passengers Rules:>FN/01 Tab to view fare rules text Availability:>A*R*U2 Tab to return to carrier specific availability Price Display Fare quote is required prior to accessing Optional Services or a Seat Map. >FQ Galileo Response: 36

37 37

38 Screen Description: Item: Description: >FQ Repeat of format entered *** easyjet *** Carrier name Currency:GBP Default currency of the pseudo city or currency override Itin: Total Fare Amount OptSvcs: 0.00 Total Amount of Optional Services Selected Total: Total Amount of Fare and Optional Services Pricing for: S1-2 Applicable segments Fare Basis: Y/Y Fare basis by segment Description: Economy/Economy Fare Family Cabin Summary For All Passengers: Itinerary total for all passengers Base Fare Amount : Taxes Amount : Fees Amount : Total Fare Amount : P01:ADT/TEST/ONE: Total: Base Fare Amount : Taxes Amount : XT : Rules:>FNS01 OptSvcs:>DAS*CU2 PaxDetails:>MD FOP:>ZF/CU2/ The detailed breakdown for EACH passenger, starting with the passenger number, applicable passenger type code, the passenger s name information, and the total for that passenger. Tab to view fare rules Tab to view Optional Services selected Move down to view additional passenger fare details Short cut entry for FOP. Note: if using a credit card, the CC/ must be entered after the carrier code. 38

39 Existing host fare quote formats are used, including the appropriate modifiers. Segment select is mandatory for bookings containing more than one carrier and at least one Aggregated Shopping segment is present. TAS Pricing supports a total of 9 passengers including infants. Pricing modifiers currently supported by Aggregated Shopping include negotiated fares, account codes, promo codes, currency override, and passenger details. Each passenger may only have one modifier, but a specific passenger modifier can be repeated for a different passenger. For example: passenger 2 cannot be both a child and an infant. But passenger 2 and 3 can each be a child, or each specifies GVT. Modifier types such as currency override cannot be repeated. If the API connected carrier does not support the default or override currency, the default currency of the carrier will be returned. The total amount will include everything that was included with the price response, including any taxes that were provided, requested optional services, fees, and requested chargeable seats. The detailed breakdown for EACH passenger, starting with the passenger number, applicable passenger type code, the passenger s name information, and the total for that passenger. Optional Services, if present, will not be broken down, but will be a summary total for each passenger and for all passengers. Taxes for optional services may or may not be returned in the pricing response. Taxes and fees, if present in the response, are broken down by individual items displaying both the code and description, and are sub totaled. Requested chargeable seats will be included in the fees breakdown. 39

40 Optional Service Screens >DAS* Galileo Response: Screen Description: Item: Description: >DAS*S1-2 Repeat of format entered *** easyjet *** Carrier name Currency:GBP Default currency of the pseudo city or currency override Itin: Total Fare Amount 40

41 OptSvcs: 0.00 Total Amount of Optional Services currently selected Total: Total Amount of Fare and Optional Services currently selected Opt:01/03 Current pricing option / total number of optional services 1* * Indicates current optional service Baggage Available Optional Service and price Sports Equipment >DAS*S1-2/3-1 The sports equipment option has a second level, Detail New Bag Charge Web/ Call Sales Next Opt:>DAS*S1-2/02 Book:>DAS01-01/S1-2/P1/C1 tab and enter to access Description of the optional service option Base of Total Fare Amount Tab to move to next Optional Service may be overtyped Tab to book Optional Service may be overtyped All passenger names must be entered in the PNR and a pricing entry must be made prior to requesting Optional Services. Optional Services may be passenger and/or segment related. This means that passenger 3 could have 1 bag on the outbound flight and 2 bags on the return and the other passengers have nothing. If >DAS only is entered, then TAS will default to showing all TAS segments for the carrier and all passengers. The GDS host currently has a Merchandizing function using DAS therefore if GDS carriers exist in the PNR and the DAS entry is made for that carrier, the entry will revert to the GDS host. If the API connected carrier does not support the default or override currency, the default currency of the carrier will be returned. Itinerary Total, Optional Services purchased so far for all passengers and all segments (Extras) and the cumulative total for Itinerary and Extras. Sports Equipment Second Level >DAS*S1-2/3-1 Galileo Response: 41

42 Book Optional Service Tab to Book and book one Baggage for passenger 1 on segments 1 and 2 Book:>DAS01-01/S1-2/P1/C1 Galileo Response: 42

43 Screen Description: Item: Description: P01- TEST/ONE Cost of current selection by passenger S1 - EDIMAD - Count 1 Number selected by passenger by segment S2 - MADEDI - Count 1 Itinerary Total, Optional Services purchased so far for all passengers and all segments (Extras) and the cumulative total for Itinerary and Extras. Remove Optional Service 43

44 Tab to Book and book one Baggage for passenger 1 on segments 1 and 2 and change the count (C) to 0. Book:>DAS01-01/S1-2/P1/C0 Galileo Response: Summary of Optional Services >DAS*SUM Galileo Response: 44

45 Screen Description: Item: Description: >DAS*SUM Repeat of format entered *** easyjet *** Carrier name Currency:GBP Default currency of the pseudo city or currency override Itin: Total Fare Amount OptSvcs: Total Amount of Optional Services Selected Total: Total Amount of Fare and Optional Services By Segment >DAS*SEG/S1 Current pricing option / total number of optional services Total for Segment 1 By Passenger Tab to view Optional Services by passenger >DAS*PAX/P Total for Passenger 1 Fares:>ZFQ* Tab to re-price Seats purchased are currently not displaying in the DAS*SUM, only optional services/ ancillaries. Book Optional Services through Cryptic Entry Optional services may also be booked using ATPCO optional service codes using existing GDS cryptic entries. 45

46 >DAS0BGPP/S1/N1/C1 Galileo Response: >DAS0BGPP/S1/N1/C1 * Seat Map and Seat Selection Screens >SA*S1 Galileo Response: 46

47 Item: Description: >SA*S1 Repeat of format entered *** easyjet *** Carrier name Currency:GBP Default currency of the pseudo city or currency override Itin: Total Fare Amount OptSvcs: Total Amount of Optional Services Selected Total: Total Amount of Fare and Optional Services S01:U26994 Y 20APR EDIMAD Segment Price- The Price Details Section. Occupied Seat Map Section By Passenger Row Details >DAS*PAX/P Economy Seat Details Section Exit Row SeatDtls:>SA*SD01 Tab to re-price Tab to view Seat Details Sell:>S.P01S01 Tab to enter desired seat, example 2A More:>MD Tab to move down on the map NextSeg:>SA*P01S02 Tab to move to the next segment 47

48 NextPax:>SA*P02S01 Tab to move to the next passenger Segment number must be specified in the entry. If passenger number is not specified, the default will be name 1 in the Booking If the API connected carrier does not support the default or override currency, the default currency of the carrier will be returned. Itinerary Total, Optional Services purchased so far for all passengers and all segments (Extras) and the cumulative total for Itinerary and Extras. The Price Details Section serves as the pricing legend for the actual seat map. Prices may be specific to a particular seat, or based on the generic characteristics of the seat (for example: aisle, window, exit row, etc...), but is dependent on the carrier. Row numbers are indicated on the left hand side. Available seats will be represented by the number from the pricing legend corresponding to the price of the seat. If the seat is not available a dot will be displayed. Aisles are represented by a blank character. The top line of the Row Details Section contains the equipment code for the selected segment and the cabin description. Row details if available for each applicable row. Seat Selection Tab or click on Sell:>S.P01S01/ and enter desired seat >S.P01S01/3A Galileo Response: 48

49 >S.P01S01/3A Seat 3A was selected for passenger 1 The total amount for the selected passenger in the Header Section has also been updated to reflect the price of the seat that has been requested as has the Totals line. View Seat Display Galileo Example: *SD 49

50 *SD containing API connected airlines is not viewable once the PNR has been end transacted. Complete PNR - Passenger Data and Form of Payment Begin a new booking by moving from a profile or adding passenger data especially frequent flyer numbers such as the easyjetplus card which will be passed automatically to the airline. Galileo Example: M.U Complete PNR - Passenger Data and Form of Payment 50

51 The following fields are mandatory for all API connected carrier bookings: Passenger Names Passenger Title A minimum of one phone field A minimum of one address line (five fields including country code) address Form of payment When an attempt is made to End Transact a PNR, Aggregated Shopping will check that the PNR contains all the mandatory information required before sending the book request. Each API connected carrier may have different mandatory fields and as such Aggregated Shopping will provide an error if the correct fields have not been entered. In addition to the required fields, a pricing entry must be made prior to End Transact. If a Pricing Entry is not made the following error message will be displayed: TASERRtbd- NEED PRICING ENTRY BEFORE END TRANSACTION Passenger Title A passenger title mandatory in the name field for API connected carriers. The following titles are supported: ü MR ü MRS ü MISS ü MS ü MASTER ü MSTR If Passenger title exists but is not supported by the requested API connected carrier, Travelport Aggregated Shopping will display an error. >Z*NT will display the following information appropriate to the API connected carrier: 51

52 Address Line An address line is required, either the ADRS or DVLR. The address must contain the minimum of 5 address elements including country. W. or D. (for Galileo): Name Address Line Town/City Country Zip/Postal code 52

53 Galileo address examples: Travelport Aggregated Shopping ADRS- PERSON NAME*ADDRESS LINE*TOWN*COUNTRY*P/SN59NX DLVR- PERSON NAME*ADDRESS LINE 1*TOWN*STATE*COUNTRY*P/SN59NX Phone Field A minimum of one phone number is required. Galileo phone examples: o HOME PHONE o BUSINESS PHONE WITH EXTENSION o TRAVEL AGENCY PHONE o ACCOMMODATION/HOTEL WITH EXT o INPUT HOME (ASSUMED CITY) o CELLULAR PHONE o FAX o PDA >P.NYCH* >P.LAXB* X469 >P.HNLT* ANN >P.MIAA* X1907 >P.H* >P.BOSC* >P.CHIF* >P.WASP* Address A minimum of one address is required. If multiple addresses exist, then the first address will be sent to the API connected carrier. Galileo address example: >MT.MS.TEST.ONE@TRAVELPORT.COM >MF.MS.TEST.ONE@TRAVELPORT.COM >P:LONE/yourname//yourdomain - Phone Address APIS / Secure Flight Aggregated Shopping uses existing GDS formats for APIS/Secure Flight. 53

54 Form of Payment The following forms of payment are supported by Travelport Aggregated Shopping: ü CREDIT CARD ü DEBIT CARD ü AGENCY PAYMENT ü CASH ü TRAVEL ACCOUNT CARD ü PREPAID CARD Not all API connected carriers support all forms of payment; therefore Travelport Aggregated Shopping maintains a list of acceptable Forms of Payments by carrier. If a form of payment is entered that is not supported for the carrier booked the following will display: 54

55 The entry to display the Form of Payment screen is: ZF* or ZF*Cxx xx = 2 letter airline code Travelport Aggregated Shopping will generate an internal entry to retrieve unmasked FOP from PNR when the >ZF* entry is made or attempts and End Transact without a form of payment. If no form of payment has been entered, or the form of payment is masked then the form of payment must be manually entered using the following format: >ZF/Cxx/CC/ xx = 2 letter airline code Galileo Example: >ZF/CU2/CC/VI /D1112/S123/NM- MR JOE TRAVELER The following entries can be used to enter the security code if the credit card was stored in the PNR : >ZF/ Cxx/CC/S123 >ZF/CC/S123 55

56 Galileo Response: 56

57 57

58 Price Change on End Transact Travelport Aggregated Shopping will display any change in price during End Transact of new booking. The Price Change screen is returned when the final price is different than the Pricing response on new booking. Continue working on the PNR and/or re- enter the End Transact entry to accept the price change. 58

59 *** Booking Did Not Complete. Price Changed By *** *** easyjet *** Currency:CAD Pricing for: S1-4 Total: Fare Basis : A14TGB/E10TGB/E10TGB/A14TGB Description: Tango/Tango Plus/Tango Plus/Tango P01:ADT/Traveller/Joe: Total: Base Fare Amount : Taxes Amount : GST Goods And Services Tax : ZN Passenger Service/Security : Rules:>FNS01}-----OptSvcs:>DAS*S01-04}----More:>MD} )> Display Stored Fare (optional) Galileo Example: *LF/Cxx xx = 2 letter airline code 59

60 Display API connected airline PNR (optional) Galileo Example: Z*R/Cxx xx = 2 letter airline code 60

61 Note: easyjet currently does not display APIS info in their copy of the PNR. Restricted Entries Some existing GDS entries are restricted if the booking contains an API connected segment. Divide PNR Repeat End Transact QEP prior to ending the PNR Modify and Cancel Display API connected airline PNR 61

62 Galileo Example: Z*R/Cnn Travelport Aggregated Shopping Before the PNR can be modified or cancelled it must be retrieved from the API Connect Carrier s system. Modify or Cancel cannot proceed unless the GDS Host PNR is in Synch with the API connection airline PNR. easyjet If changes are made outside of Galileo, directly with easyjet, synch is not possible. Any additional changes must be made directly with easyjet. Modify PNR segments, Optional Services/ Ancillaries, or Passenger Name, or APIS. A seat may be added if a new segment is added or an existing segment is modified. Cancel Rebook is permitted. Galileo Example: X2+0U24909Y08NOVAMSLGWNN1 If the PNR is modified by name or segment change, Aggregated Shopping will send or re- send the APIS data if it exists in the PNR. Cancel of multiple API connected airline segments in a single entry is not permitted. Galileo Example: X1-2+0U2568 Price the itinerary and all selected seats and options. Galileo Example: FQ When the price has changed due to the modify, the following message will be displayed on the first line of the fare quote: *** Price Changed Amount due:nnnnnnn.nn *** Add form of payment. End the PNR. 62

63 Itinerary Remarks after cancel or modify. All original itinerary remarks will be replaced with the revised booking data. The original form of payment plus total amount will be retained plus the new form of payment and total amount including add collect will be added. Galileo Example: 9. #TAS01#FOPVI4XXXXXXXXXXX1111/918.93/1217Z/07FEB 10. #TAS01#FOPVI4XXXXXXXXXXX1111/42.00/1536Z/09FEB 11. #TAS01#TOT

64 Appendix A Galileo MIR Example Travelport Aggregated Shopping PNR with Host (BA) and easyjet (U2) booking showing all stored in 1 MIR : TKPDAD: %%?T51G MAY JUN13CCCCABCDCCAB 0WY 0WY KSP854 C1821N21AG30MAY MAY13009 GBP GBP NNNYN0NNYAYA NNN GB A02TRAVELPORT/STEVEMR 3 00 ADT 01 N TL:20JUN13 A0401BA125BRITISH AIRW2931Y HK20JUN EDIEDINBURGH LGWLONDON/GATWICDNS O F TK:NJT:01.30ANL:BRITISH AIRWAYS A0502U2 EASYJET AIRL 813Y ZK22JUN LGWLONDON/GATWICEDIEDINBURGH A0701GBP GBP GBPT1: 13.00GBT2: 9.67UBT3: 18.50YQ A080101YFL F:YFL B:1PC A09010EDI BA LON GBP233.00END XT 9.67UB18.50YQ A12LONB * A12LONB * A13W- MR.S.TRAVELPORT*118 HURRICANE WAY*LANGLEY*GB*SN34NQ* A14G*RC/22 A14FT- #TAS01#REFU2/EL8X6MW/GBP A14FT- #TAS01#P01ADT/21.29/13.00/34.29 A14FT- #TAS01#S02FLTU2813/Y/22JUN2013/LGWEDI/ A14FT- #TAS01#FEE11.11 A14FT- #TAS01#FOPCC/VIXXXXXXXXXXXX1111/45.40/1743Z/30MAY A14FT- #TAS01#TOT45.40 A14FT- #TAS01#WARN/BAGS TO BE COLLECTED ON LANDING A14VL MAYMUCRM1A6YKHR5 A14VL MAY???????EL8X6MW *** Output complete at 17:44:03 on 30 May 2013 *** 64