Promoting Sustainable Tourism: The economic benefits for Local Government 4 April Presented by Caroline Ungersbock

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1 Promoting Sustainable Tourism: The economic benefits for Local Government 4 April 2017 Presented by Caroline Ungersbock 1

2 2

3 Sustainable Tourism UNWTO / UNEP tourism that takes full account of its current and future economic, social and environmental impacts, addressing the needs of visitors, the industry, the environment and host communities. Responsible Tourism (Business Orientated) Tourism & Hospitality (Industry Orientated) Economic Impacts Social & Cultural Impacts Environmental Impacts Operational Impacts + Market Access Quality Assurance Service Excellence Universal Access 3

4 People, Culture, History Sustainable tourism Nature Sea Sun $ $ Business Sport /Recreation $ $ Select few people benefit from tourism Impoverished communities AND to ensure that everybody can participate in what SA has to offer 4 Copyright STPP All Rights Reserved

5 Responsible Tourism Standards Download SANS 1162:2011- R200 Use SANS 1162:2011 as a guideline for your business Make a list of things to do: Easy Medium Hard No Cost Low Cost Medium Cost High Cost Copyright STPP all rights reserved

6 To make tourism spend go further Optimise the Multiplier Effect Impact of tourism spend on local products, services and informal economies Minimise Leakage Minimise the spend on goods and services bought outside local community Tourist Dollar Local Local Regional Regional National National International Int l local buying power created Transformation

7 Sustainable Tourism Development The Value of a Tourist 7

8 The value of a tourist $$$$$ Wants cultural experience $$$$ Needs Jersey $$$$ $$$ Needs Cash Needs Petrol Wants Action $$ Head Ache $ Hungry Copyright Sustainable Tourism Partnership Programme 2014 All Right Reserved

9 To make tourism spend go further Optimise the Multiplier Effect Impact of tourism spend on local products, services and informal economies Minimise Leakage Minimise the spend on goods and services bought outside local community Tourist Dollar Local Local Regional Regional National National International Int l local buying power created Transformation

10 For every 12 tourists, 1 full time job is created In first world economies

11 KNOW WHAT YOU NEED TO DO? Visitor needs Industry needs Environment needs Community Needs Safety Economy Conservation Healthy Security Regulation Resources environment Information Market access efficiency Education Communication Investment Low carbon Jobs Quality Public / Private footprint Communication Service collaboration Waste Infrastructure Healthy Infrastructure management environment Infrastructure 4 PILLARS

12 Beautiful airports Culture Friendly people History What do tourists see? Protected Animals Protected Plants Art Culture History Architecture People Communities Natural Beauty Biodiversity Sports OPPORTUNITY 2: Protect what is good protect our assets Outcomes: Continued tourism to our Country, Region, Town 12

13 WHAT DO TOURISTS SEE? Homeless Water pollution Littered landscapes Poverty Poverty Litter Crime Unfair labour practices Crime & Violence Violence Exploitation Child labour 13

14 What do tourists NOT see? 14

15 Whose business is tourism? 15

16 Sustainable Tourism Implementation The importance of small business

17 The value of a small business People Memories Accommodation Accommodation Places Art Micro Farmers Activities Home Industries Services Restaurants Nature Guides Food Production Copyright STPP All Rights Reserved 17

18 IMPORTANCE OF TOURISM Accommodation Establishments 45,000 60,000 Smaller Accommodation Est s (SAE) < 20 rooms 30,000 45,000 Associations (highly fragmented) > 1,000 Average number of rooms 9 Employment - Direct 1 person per room For every 1 direct jobs 5 7 indirect jobs 270,000 people employed directly 1.350,000 indirectly?18

19 THE POWER OF COLLABORATION 19

20 What is (Sustainable) ~ Tourism? Copyright Sustainable Tourism Partnership Programme 2014 All Right Reserved Visitor needs Industry needs Environment needs Community Needs Safety Economy Conservation Healthy Security Regulation Resources environment Information Market access efficiency Education Communication Investment Low carbon Jobs Quality Public / Private footprint Communication Service Healthy collaboration Infrastructure Waste management Infrastructure environment Infrastructure 4 PILLARS

21 What conclusions can be drawn? We don t know what we don t know Data is critically missing from this sector COLLABORATION IS KEY 21

22 Sustainable Tourism Development What can we do? 22

23 What is Sustainable Tourism? Environment Service Excellence Society and Culture Quality & Service Universal Access Economy Responsible Tourism Grading (Quality Assurance) Operational excellence Market Access

24 ..... What is Sustainable Tourism? Environment Service Excellence Society and Culture Quality & Service Local Government Responsible Tourism Universal Access Economy Members & Communities Grading (Quality Assurance) Operational excellence Market Access

25 RTO S, LTO s :Belong to a Local Tourism Association Stronger voice to engage with tourism stakeholders / regulators Sharing data will back up statements and provide facts Collaboration leads to greater success in development of opportunities Demand / Supply of locally produced products and services 25

26 Our impacts For large-scale renewing change to be successful, it has to be comprehensive and bold :- Jonathan Byrnes 26

27 In conclusion Service Excellence starts with me It MUST become the ethos of EVERYTHING that we do. 27

28 Thank you Caroline Ungersbock

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