COMMITTEE FOR TRANSIT ACCESSIBILITY AGENDA

Transcription

1 COMMITTEE FOR TRANSIT ACCESSIBILITY Wednesday, April 8, :00 PM VTA Auditorium 3331 North First Street San Jose, CA AGENDA CALL TO ORDER 1. ROLL CALL 2. ORDERS OF THE DAY - Approve the Consent Agenda 3. INTRODUCTION OF AUDIENCE MEMBERS 4. PUBLIC PRESENTATIONS: This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda, within the Committee s jurisdiction. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 5. ACTION ITEM - Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for Receive the Board of Directors Report. (Verbal Report) Receive a Report from the General Manager. (Verbal Report) (Fernandez) 7. Receive Update on Envision Silicon Valley. (Verbal Report) (Haywood) Review and provide input on draft goals and principles CONSENT AGENDA 8. Approve the Regular Meeting Minutes of June 11, Approve the Regular Meeting Minutes of October 8, North First Street San Jose, CA Administration Customer Service

2 Santa Clara Valley Transportation Authority Committee for Transit Accessibility April 8, Approve the Regular Meeting Minutes of January 14, INFORMATION ITEM - Receive the Chief Operating Officer's Report. 12. INFORMATION ITEM - Receive the FY 2015 Second Quarter Transit Operations Performance Report. REGULAR AGENDA 13. INFORMATION ITEM - Receive a report on Bus Priority Seating. 14. INFORMATION ITEM - Receive a report on the April 2015 Transit Service Changes. 15. INFORMATION ITEM - Review the FY2016 and FY2017 Transit Service Plan and the recommended transit service changes. 16. INFORMATION ITEM - Receive information on VTA's Americans with Disabilities Act (ADA) Self-evaluation. (Verbal Report) (Williams) 17. INFORMATION ITEM - Receive Eastridge Transit Center update. (Verbal Report) (Ronsse) 18. INFORMATION ITEM - Receive Workplan update. REPORTS 19. Receive the Committee Staff Report. (Verbal Report) 20. Receive the Citizens Advisory Committee/Citizens Watchdog Committee Report. (Verbal Report) 21. Receive the Chairperson's Report. (Verbal Report) OTHER 22. ANNOUNCEMENTS 23. ADJOURN The Consent Agenda items may be voted on in one motion at the beginning of the meeting under Orders of the Day. If you wish to discuss any of these items, please request the item be removed from the Consent Agenda under Orders of the Day - Agenda Item #2. In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring Page 2

3 Santa Clara Valley Transportation Authority Committee for Transit Accessibility April 8, 2015 language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at (408) or board.secretary@vta.org or (408) (TTY only). VTA s home page is or visit us on (408) : 中文 / Español / 日本語 / 한국어 / tiếng Việt / Tagalog. All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Monday, Tuesday, and Wednesday prior to the meeting. This information is available on VTA s website at and also at the meeting. Page 3

4 5 Date: March 23, 2015 Current Meeting: April 8, 2015 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Board Secretary, Elaine F. Baltao 2015 CTA Leadership Election Process: Conduct Elections Policy-Related Action: No Government Code Section Applies: No ACTION ITEM RECOMMENDATION: Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for BACKGROUND: The Committee for Transit Accessibility (CTA) bylaws require that the committee elect from its membership a chairperson, first vice chairperson and second vice chairperson annually to serve as the committee leadership for the upcoming calendar year. The bylaws also provide that these positions serve one-year terms and are eligible for election to multiple terms. The elections for the CTA chairperson and vice chairperson positions are conducted during the committee s last meeting of the calendar year (usually December), if practical. However, due to the CTA s revised meeting schedule, they will be conducted during the first meeting of 2015, which is January. The duties of the chairperson are to preside at all meetings of the committee and represent the committee before the Board of Directors. The duty of the first vice chairperson is to perform the duties of the chairperson when the chairperson is absent. The duty of the second vice chairperson is to perform the duties of the chairperson when neither the chairperson nor first vice chairperson is present. It is the responsibility of all advisory committee chairpersons and vice chairpersons to participate in periodic coordination meetings between themselves and the VTA Board chairperson. In addition, both positions are normally requested to attend a brief training and orientation session on advisory committee meeting management prior to the commencement of their terms 3331 North First Street San Jose, CA Administration Customer Service

5 5 DISCUSSION: The election process for chairperson and vice chairperson is comprised of three distinct steps. The first step is appointing the nomination subcommittee. The second is presentation of the nomination subcommittee s report. The final step is conducting elections to select the chairperson and vice chairperson. Each of these components is conducted during the committee meeting. Appointing the Nomination Subcommittee The chairperson requests volunteers to serve on the nomination subcommittee, which is typically comprised of two or three members. If there are no volunteers or an insufficient number, it is the chairperson s prerogative to appoint committee members to serve on it. It is required that the committee vote to approve the appointment of members to the nomination subcommittee. This step normally takes place two meetings prior to conducting the elections. The nomination subcommittee identifies members interested in serving in the chairperson or vice chairperson positions. This is done by soliciting nominations from members, either for themselves or other members, and is done at a time other than during the committee meeting. Additionally, it is the nomination subcommittee s responsibility to determine that members who have been nominated are willing to serve. The nomination subcommittee may also make a recommendation as to its recommended candidate for each position. At its October 2014 meeting, the CTA approved the appointment of member Chai Vaidya to serve on the nomination subcommittee. Report from the Nomination Subcommittee At the meeting immediately preceding the elections, the nomination subcommittee provides a verbal report to the advisory committee identifying committee members who have confirmed their willingness to serve. This establishes the initial list of candidates for the elections to be held at the next meeting. The nomination subcommittee is automatically discharged when its report is formally presented to the committee. No action is required of the committee other than to receive the report. Due to the CTA s next meeting not being until January 2015, the nomination subcommittee submitted its report in writing, which was ed to CTA members on January 7, 2015 in order to provide the membership sufficient time to consider the candidates. This report indicated that the following individuals had been nominated and had confirmed their willingness to serve: Chairperson: First Vice Chairperson: Second Vice Chairperson: Aaron Morrow Jeffrey Jokinen The nomination subcommittee will also verbally reiterate its findings and recommendation for each position, if any, immediately prior to the elections being conducted. Page 2 of 3

6 5 Election of Chairperson and Vice Chairperson These elections, which are held at the bylaw-specified meeting whenever possible, are conducted for the chairperson and vice chairperson positions individually and in sequence. Immediately preceding the vote, the nomination subcommittee s report and recommendation for each position, if any, will be reiterated. The chairperson will ask whether there are any nominations from the floor, then close the nomination process to establish the final list of candidates for each position. The CTA requires the affirmative vote of nine members or a majority of the quorum present, whichever is greater, to elect each of the leadership positions. The term of office for the 2015 CTA committee leadership commences immediately following the completed vote for each specific office. ALTERNATIVES: There are no alternatives since the Committee s bylaws specify the election process. FISCAL IMPACT: There is no fiscal impact. Prepared by: Stephen Flynn, Advisory Committee Coordinator Memo No Page 3 of 3

7 4B 8 COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, June 11, :00 PM MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:00 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Cam Acker Member Present Kathy Bonilla Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Present Jeffery Jokinen First Vice Chairperson Present Lupe Medrano Member Absent Laura Michels Member Absent Aaron Morrow Chairperson Present Lechi Nguyen Member Absent David Robinson Member Present Mark Romoser Member Present Larry Saltman Member Present Joseph Sanchez Policy Analyst Board Member Campos Absent Dilip Shah Member Present Barbara Stahl Second Vice Chairperson Present Chaitanya Vaidya Member Present Lori Williamson Member Present 3BA quorum was not present and a Committee of the Whole was declared. 2. INTRODUCTION OF AUDIENCE MEMBERS Steve Fisher, Senior Transportation Planner; Patrick Griffin, Manager of Public Affairs and Customer Information; Marcella Rensi, Transportation Planner Manager, Programing and Grants; Elaine Baltao, Board Secretary; and David Ledwitz, Management Analyst. 3. PUBLIC PRESENTATIONS There were no Public Presentations 3331 North First Street San Jose, CA Administration Customer Service

8 4. Board of Directors Report Chairperson Morrow requested staff to contact Board member Campos office regarding the Board s representative to CTA. REGULAR AGENDA The Agenda was taken out of order. 10. Status of Potential Transportation Funding Ballot Measure Nuria I. Fernandez, General Manager, provided an update on the Transportation Funding Ballot Measure noting the initial intent was to place the ballot for the November 2016 election. Due to extremely positive polling results in April 2014, consideration was given to advancing the process to the upcoming November 2014 election. The Silicon Valley Leadership Group (SVLG) conducted additional polling after the primary election in June 2014 and due to the results, the SVLG Board decided to keep the original plan, seeking voter approval for a ballot measure in November She noted the importance of receiving feedback from the Board, committees, and community. Members Williamson and Jokinen took their seat at 1:10 p.m. and a quorum was declared. Chairperson Morrow provided comments on what should and should not be included in the ballot measure. Ms. Fernandez stated that there will be ample opportunity to discuss this item in depth. She also said that Board Chairperson Kalra will make a statement at the August Board meeting regarding the Transportation Funding Ballot Measure and the next steps. Upon Chairperson Morrow s inquiry, John Ristow, Director of Planning and Program Development, commented that the polling was done by the Silicon Valley Leadership Group (SVLG) and paid for by their group. He stated that VTA received the summary results and did not see the language for the ballot. On order of Chairperson Morrow and there being no objection, the Committee received the status of Potential Transportation Funding Ballot Measure. CONSENT AGENDA 5. Approve the Regular Meeting Minutes of January 15, M/S/C (Shah/Stahl) to approve the Regular Meeting Minutes of January 15, Approve the Regular Meeting Minutes of April 9, M/S/C (Shah/Stahl) to approve the Regular Meeting Minutes of April 9, NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE MOTION PASSED UNANIMOUSLY. Committee for Transit Accessibility Minutes Page 2 of 5 June 11, 2014

9 7. Chief Operating Officer's Report M/S/C (Shah/Stahl) to receive the Chief Operating Officer's Report. 8. Transit Operations Performance Report - FY2014 3rd Quarter M/S/C (Shah/Stahl) to receive the FY 2014 Third Quarter Transit Operations Performance Report. 9. Transit Service Changes - July 2014 M/S/C (Shah/Stahl) to receive a report on the July 2014 Transit Service Changes. REGULAR AGENDA (Continued) Priority Development Area Planning Grant Projects Marcella Rensi, Transportation Planning Manager, Programing and Grants, provided an overview of the staff report. Chairperson Morrow made the following comments: 1) expressed concern that the various cities may have different language for the pedestrian access plans; and 2) he was not pleased with the One BayArea Grant (OBAG) plan. Jim Unites, Deputy Director, Operations Planning, explained the process the various cities go through when Priority Development Area (PDA) planning takes place. Member Heatley commented on the following: 1) Mobility Management; 2) there were no explicit plans provided by Metropolitan Transportation Commission (MTC); and 3) inquired about the scoring process. M/S/C (Shah/Bonilla) to recommend that the VTA Board of Directors approve the 2014 Priority Development Area (PDA) Planning Grant Program of Projects for funding and adopt a Resolution of Local Support. 12. El Camino Bus Rapid Transit (BRT) Project Status Steve Fisher, Senior Transportation Planner, provided a brief update on the El Camino Bus Rapid Transit (BRT) Project status, highlighting the following: 1) VTA is working on the Draft Environmental Impact Report (DEIR), which will be released later this year; 2) once the DEIR is published, public meetings and hearings will be conducted to gather feedback from the community; and 3) the input from the community and the cities along the El Camino corridor will provide the basis for the staff s recommendation. Mr. Unites noted the importance to receive public input and mentioned now is the time to have in-depth discussions. Member Heatley mentioned that there are several disability organizations along El Camino and suggested VTA reach out to the organizations. Committee for Transit Accessibility Minutes Page 3 of 5 June 11, 2014

10 On order of Chairperson Morrow and there being no objection, the Committee received the El Camino Bus Rapid Transit (BRT) Project Status. 13. Work Plan Update REPORTS Mr. Unites provided an overview of the work plan and noted the possibility of changes to the work plan for the October meeting. Member Heatley would like to see if there is a way for CTA to be more integrated into VTA s various programs and committees. On order of Chairperson Morrow and there being no objection, the Committee received the Work Plan Update. 14. Committee Staff Report There was no Committee Staff Report. 15. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report Chairperson Morrow noted he was not in attendance at the May 7, 2014, Citizens Advisory Committee/2000 Measure A Citizens Watchdog Committee (CAC/CWC) meeting and provided a report upon review of the unapproved Minutes. He commented that the final 2000 Measure A CWC Annual Report on Fiscal Year 2013 would be made available to the voters of Santa Clara County and provided to the Committee for distribution to their stakeholders. 16. Chairperson's Report OTHER Members of the Committee expressed concern about the bus and light rail system and queried about new payment methods. Chairperson Morrow inquired about the Levi s Stadium. Mr. Unites commented on the following: 1) mentioned the first Levi s Stadium event is on August 2, 2014; 2) VTA has created a Levi s Stadium subcommittee which includes four Board Members; 3) there will be increased light rail, bus, and express bus service on event days; 4) VTA is in the process of developing a mobile app that will allow the public to purchase transit passes; and 5) a brief update on the Levi s Stadium will be placed on the October 2014 Agenda. 17. ANNOUNCEMENTS There were no Announcements. Committee for Transit Accessibility Minutes Page 4 of 5 June 11, 2014

11 18. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 2:03 p.m. Respectfully submitted, Theadora Travers, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 5 of 5 June 11, 2014

12 4B 9 COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, October 8, :00 PM MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:00 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Cam Acker Member Present Kathy Bonilla Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Absent Jeffery Jokinen First Vice Chairperson Present Lupe Medrano Member Present Laura Michels Member Absent Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Present Mark Romoser Member Present Larry Saltman Member Absent Diego Barragan Rep., Ex-Off. BOD Member Campos Present Dilip Shah Member Present Barbara Stahl Second Vice Chairperson Absent Chaitanya Vaidya Member Present Lori Williamson Member Absent 3BA quorum was not present and a Committee of the Whole was declared. Member Vaidya questioned what actions the Committee can take if there is not a quorum at the regularly scheduled meeting. Chairperson Morrow noted any change in the way the Committee is structured needs to be made in the Administrative Code and suggested it be addressed next year. 2. INTRODUCTION OF AUDIENCE MEMBERS Christine Fitzgerald, Silicon Valley Independent Living Center; David Ledwitz, Management Analyst; Inez Evans, Chief of Staff; Raj Srinath, Chief Financial Officer; 3331 North First Street San Jose, CA Administration Customer Service

13 John Ristow, Director of Planning and Program Development; Chris Augenstein, Deputy Director, Planning; Paul Tatsuta, Outreach; Patrick Griffin, Manager of Public Affairs and Customer Information; Randall Glock, BART Accessibility Task Force; Alan Smith, BART Accessibility Task Force; Joonie Tolosa; Manager, Operations Analysis and Reporting; and Jing Quan, Associate Architect. 3. PUBLIC PRESENTATIONS Alan Smith, BART Accessibility Task Force, expressed concern with usage of black truncated domes at the Berryessa BART station as opposed to the yellow domes and detectable travel path that are used throughout the existing system. He requested discussions be held with the San Jose Department of Transportation to address the issue. Randall Glock, BART Accessibility Task Force, requested working with Chairperson Morrow to set up a construction tour of the Warm Springs and Milpitas BART stations with the Committee. Member Acker expressed concern with the potential closing of the Evelyn Light Rail station in Mountain View and questioned the following: 1) probability of closing the station; 2) dates of the potential closure; and 3) making an alternate station available for the visually impaired. Chairperson Morrow referred the item to staff to place it on a future agenda. 4. Board of Directors Report Chairperson Morrow thanked Diego Barragan, Policy Analyst and representative for Ex-Officio CTA Board Member Campos, for being present. He expressed concern with lack of representation from the Board noting the Committee s link to the Board needs to be strengthened. 5. General Manager s Report Mr. Ristow provided the General Manager s report. He indicated Nuria I Fernandez, General Manager, was called away at the last moment and sends her regrets. Mr. Ristow introduced Inez Evans, new Chief of Staff. Ms. Evans briefly provided her transportation background and indicated she looks forward to working with the Committee. Mr. Ristow introduced Raj Srinath, new Chief Financial Officer. Mr. Srinath briefly provided his transportation and financial background and indicated he looks forward to working with the Committee. Mr. Ristow continued his report, highlighting the following: 1) update on Levi's Stadium Plan and ridership; 2) establishment of the Ad-Hoc Committee on Envisioning Silicon Valley; 3) release of Driving the Economy of Silicon Valley document; 4) Meet the Primes small business event; and 5) Hack My Ride promotion to find high tech solutions to transportation issues. The Committee of the Whole expressed concern with paratransit trips to Levi's Stadium and suggested it be put on a future Agenda. Committee for Transit Accessibility Minutes Page 2 of 6 October 8, 2014

14 CONSENT AGENDA 6. Regular Meeting Minutes of June 11, 2014 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of January 15, Chief Operating Officer's Report On Order of Chairperson Morrow, and there being no objection, the Committee of the Whole deferred the Chief Operating Officer's Report. 8. Transit Operations Performance Report - FY2014 Annual On Order of Chairperson Morrow, and there being no objection, the Committee of the Whole deferred the FY 2014 annual Transit Operations Performance Report. 9. Transit Service Changes - October 2014 On Order of Chairperson Morrow, and there being no objection, the Committee of the Whole deferred the October 2014 Transit Service Changes. REGULAR AGENDA 10. Potential Transportation Funding Measure Chris Augenstein, Deputy Director, Planning, provided a brief overview of the staff report and the presentation provided in the Committee packet. The Committee of the Whole discussed the following: 1) having members of the Ad-Hoc Committee on Envisioning Silicon Valley attend a CTA meeting to get feedback and see what the Committee would like to see in ballot language; 2) transportation options for the elderly and people with disabilities; and 3) seat at the table for CTA members. Mr. Augenstein gave an overview of the 30 in 15 moving Silicon Valley forward handout and provided a timeline of the work that is planned for the next months. The Committee of the Whole expressed concern with the focus on fixed route service and the lack of paratransit services in the plan. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report regarding the potential of a transportation funding measure in Nomination Subcommittee to Identify Committee Members Interested in Serving as the Chairperson or Vice Chairperson for 2015 Stephen Flynn, Advisory Committee Coordinator, provided a brief overview of the staff report. Members Vaidya and Jokinen volunteered to serve on the nomination subcommittee. On order of Chairperson Morrow and there being no objection, Members Vaidya and Jokinen will serve as the Nomination Subcommittee to identify members interested in serving as the chairperson or vice chairperson for Committee for Transit Accessibility Minutes Page 3 of 6 October 8, 2014

15 12. Santa Clara County Local Review Committee (LRC) Section 5310 Program David Ledwitz, Management Analyst, provided a brief overview of the staff report. Chairperson Morrow and Members Jokinen and Vaidya volunteered to serve on the committee. The Committee of the Whole discussed the following: 1) the new process rules for local review committees; 2) thorough completion of applications; and 3) coordination with other nonprofit agencies to submit a single application for Santa Clara County. On order of Chairperson Morrow and there being no objection, Chairperson Morrow and Members Jokinen and Vaidya will serve as the Santa Clara County Local Review Committee (LRC) to evaluate and represent Fiscal Year Federal Transit Administration (FTA) Section 5310 Program project applications at the San Francisco Bay Area s Metropolitan Transportation Commission s (MTC) regional scoring panel meeting, and evaluate small urbanized area applications as may be required by the California Department of Transportation (Caltrans). 13. Existing Conditions Report and Pedestrian Access to Transit Plan Lauren Ledbetter, Senior Transportation Planner, provided a brief overview of the staff report and a presentation highlighting: 1) Overview of Existing Conditions report; 2) Process: Where we are; 3) Built environment s effect on walkability; 4) Connectivity/intersection density; 5) Land use diversity; 6) Residential density; 7) Employment density; 8) Walk to work percentages; 9) Pedestrian counts; 10) Top 100 VTA bus stop locations; 11) ADA lift deployment on VTA buses; 12) Geographic distribution of pedestrian collisions; 13) Implications for Santa Clara County; 14) Defining the focus area; 15) Evaluation criteria; 16) Recommended focus area; 17) Recommended focus area and locations with existing pedestrian planning work; 18) Focus areas: Jurisdiction and planning effort; and 19) Next steps. The Committee of the Whole suggested the following: 1) pedestrian improvements along the Monterey Highway corridor in San Jose; 2) improvements along Senter Road in San Jose to prevent pedestrian fatalities; and 3) focus on bus stops in areas Outreach frequently serves. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Pedestrian Access to Transit Plan. 14. Bus Stop Improvement Program Jing Quan, Associate Architect, provided a brief overview of the staff report. The Committee of the Whole requested information on what bus stops have been improved and what is being planned. Jim Unites, Deputy Director, Operations and Committee Liaison, indicated he would forward that information to the Committee. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Bus Stop Improvement Program report. The Agenda was taken out of order. Committee for Transit Accessibility Minutes Page 4 of 6 October 8, 2014

16 16. Work Plan Update Mr. Unites provided a brief overview of the Committee Work plan. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Work Plan Update. REPORTS 17. Committee Staff Report Mr. Unites indicated the Board Office sent out information to the Committee regarding Ethics Training and requested Members complete the requirement by the December 31, 2014 due date. 18. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report Chairperson Morrow provided a report highlighting: 1) wrap up of the Public Outreach for Measure A process; 2) enhancement in the ballot language concerning people with disabilities; and 3) express lanes. 19. Chairperson's Report There was no Chairperson s Report. REGULAR AGENDA (continued) 15. OUTREACH'S Mobility Management Information Update Paul Tatsuta, Title VI Administrator, Outreach, provided a presentation entitled, "Santa Clara County's Mobility Management Center and Plan," highlighting: 1) Santa Clara Mobility Management Plan and Center; 2) Strengthen Coordination - Consolidated Transportation Services Agency (CTSA); 3) Mobility Management + CTSA = collaboration and coordination; 4) Local model and call to action; 5) First action taken: OUTREACH's National Center for Senior Transportation Grant; 6) Rider choice and no wrong door; 7) Mobility menu; 8) Second action: Santa Clara County Measure A; 9) third action: focus on the needs of veterans; and 10) Next steps CTSA/Mobility Management. OTHER On order of Chairperson Morrow and there being no objection, the Committee of the Whole received OUTREACH s Mobility Management Information Update. 20. ANNOUNCEMENTS There were no Announcements. 21. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 3:08 p.m. to the New Community Bus Demonstration. Committee for Transit Accessibility Minutes Page 5 of 6 October 8, 2014

17 Respectfully submitted, Menominee McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 6 of 6 October 8, 2014

18 4B 10 COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, January 14, 2015 MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:03 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Cam Acker Member Absent Roseryn Representative/ Board Member Kalra Present Bhudsabourg CTA Ex-Officio Kathy Bonilla Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Absent Jeffery Jokinen First Vice Chairperson Present Lupe Medrano Member Present Laura Michels Member Absent Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Absent Mark Romoser Member Present Larry Saltman Member Absent Dilip Shah Member Present Barbara Stahl Member Absent Chaitanya Vaidya Member Present Lori Williamson Member Present 3BA quorum was not present and a Committee of the Whole was declared. 2. INTRODUCTION OF AUDIENCE MEMBERS Patrick Griffin, Manager, Public Affairs and Customer Information; Astrid Canales, Customer Service Supervisor; David Ledwitz, Management Analyst; Christine Fitzgerald, Interested Citizen; Adam Burger, Transportation Planner III; David Sausjord, Revenue Services Manager; Carol Lawson, Fiscal Resources Manager; Warlito Sonico, Service and Operations Planning; and Lilia Scott, Senior Transportation Planner North First Street San Jose, CA Administration Customer Service

19 3. PUBLIC PRESENTIONS Kathy Bonilla, CTA Member, expressed concern with scheduling displays on buses being inaccessible to persons in mobility devices. 5. Board of Directors Report The Agenda was taken out of order. Roseryn Bhudsabourg, representing Board Member Kalra, CTA Ex-Officio, introduced herself to the Committee. Chairperson Morrow welcomed Ms. Bhudsabourg and thanked her for attending. 4. (Deferred to the April 8, 2015 meeting.) Election of Committee's chairperson, first vice chairperson and second vice chairperson for 2015 CONSENT AGENDA 7. Regular Meeting Minutes of June 11, 2014 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of June 11, Regular Meeting Minutes of October 8, 2014 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of October 8, Chief Operating Officer's Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Chief Operating Officer s Report. 10. Transit Operations Performance Report - FY2015 1st Quarter On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the FY 2015 First Quarter Transit Operations Performance Report Year-End Attendance Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Committee for Transit Accessibility (CTA) 2014 Year-End Attendance Report. REGULAR AGENDA 12. Fiscal Year 2016 & Fiscal Year 2017 Biennial Budget Assumptions Carol Lawson, Fiscal Services Manager, provided a presentation highlighting: 1) Service; 2) Revenues; 3) Expense/cost drivers; 4) Capital program; 5) Operating reserves; and 6) Next steps. Committee for Transit Accessibility Minutes Page 2 of 6 January 14, 2015

20 Jim Unites, Deputy Director Operations and Committee Staff Liaison, requested Committee Members place the May 12, 2015, Joint Advisory Committee budget meeting on their calendars. The Committee of the Whole discussed the following: 1) launching of the Bus Rapid Transit (BRT) lines; 2) fuel assumptions; 3) increase in information going out as services are happening; and 4) scheduling labor contracts into the budget cycle. On order of Chairperson Morrow and there being no objection, the Committee of the Whole reviewed the Fiscal Year 2016 & Fiscal Year 2017 Biennial Budget Assumptions. 13. Receive a report on the Regional Transit Connection (RTC) Clipper Card Patrick Griffin, Manager, Public Affairs and Customer Information, provided a brief overview of the staff report. The Committee of the Whole expressed concern with several unpleasant experiences encountered while trying to obtain a Clipper Card and challenges related to communication, technical issues, and understanding how things work. They requested staff work with AC Transit to develop a smoother process. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report on the Regional Transit Connection (RTC) Clipper Card. 14. Santa Clara County Fiscal Year 2013 and 2014 Section 5310 Scoring Report David Ledwitz, Management Analyst, provided a brief overview of the report. He thanked the subcommittee for helping him and working together as a team. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on the Santa Clara County fiscal Year 2013 and 2014 Section 5310 Scoring Report. 15. FTA s Draft Circular explaining ADA Regulations Mr. Ledwitz provided a brief overview of the report. The Committee of the Whole expressed concern with new rules and the difficulty in understanding changes. Mr. Ledwitz encouraged Committee Members to provide comments noting their significance. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a status update of FTA s Draft Circular explaining ADA Regulations. 16. Review the Levi's Stadium Transit Service Ridership and Service Modifications Mr. Unites provided a brief overview of the staff report and presentation. The Committee of the Whole discussed the following: 1) security concerns; 2) ridership; 3) development of the area surrounding employee parking north of the stadium and impacts to traffic and parking; 4) funding and costs of extra service to Levi's Stadium; and 5) budget monitoring. Committee for Transit Accessibility Minutes Page 3 of 6 January 14, 2015

21 On order of Chairperson Morrow and there being no objection, the Committee of the Whole reviewed the Levi s Stadium Transit Service Ridership and Service Modifications. 17. BART Transit Integration Plan: Overview and Initial Findings Lilia Scott, Senior Transportation Planner, provided a presentation, highlighting: 1) VTA planning for BART; 2) VTA's BART Silicon Valley - Berryessa Extension; 3) BART Integration Plan; 4) Service included in study; 5) Berryessa connector service; 6) Light Rail Tasman Express (Long T); 7) Initial analysis: income; 8) Initial Analysis: from Alameda to Santa Clara County; 9) Initial Analysis: planned development; 10) Initial Analysis: ridership; 11) Initial Analysis: ridership and productivity; 12) Fremont Express services: initial findings; 13) Fremont Express routes boardings; 14) Preliminary Service concepts - Milpitas and Berryessa; and 15) Project schedule. The Committee of the Whole expressed concern with the following: 1) on-time performance; 2) better connections with BART; 3) extension of the Outreach area; 4) express buses and additional bus service; 5) working with AC Transit on all transportation; and 6) timeline. On order of Chairperson Morrow and there being no objection the Committee of the Whole received a report of the progress of the BART Transit Integration Plan: overview and initial findings. 18. North Central County Bus Improvement Plan Adam Burger, Transportation Planner III, provided an overview of the staff report, and a presentation, highlighting; 1) What is North Central County Bus Improvement Plan (NCCBIP); 2) NCCBIP work to date; 3) Service change concepts; 4) Near-term service change concept; 5) Mid to long-term service change concepts; 6) Long-term service change concepts; 7) Challenges with north-south auto traffic; and 8) Next Steps. The Committee of the Whole discussed the following; 1) improvement of bus route 51 with service to El Camino Hospital on holidays and weekends; and 2) requested information on hospitals that do not have bus service. Aaron Morrow, speaking as an Interested Citizen, stated VTA can only do so much as a transit agency and questioned when cities will provide transportation options for residents. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a presentation on the North Central County Bus Improvement Plan. 6. Update on Envision Silicon Valley Scott Haywood, provided a brief report on meetings held with transportation advocates and community members highlighting the following goals and themes: 1) Maintaining existing transportation system; 2) improve the trip experience; 3) expand access to mobility choices; 4) develop an integrated, efficient, and sustainable system; 5) increase service in low-income areas; 6) improve connections to regional services; 7) improve frequency of services; 8) ensure service for all; 9) improve efficiency of last-mile service; 10) on-demand services; 11) service for workers; 12) zero emission fleet; 13) no Committee for Transit Accessibility Minutes Page 4 of 6 January 14, 2015

22 reduction in current service levels; 14) amenities for passengers; 15) more direct services; 16) transit in growth areas; and 17) affordable transit. Mr. Haywood also provided a report from the Advisory Committee Chairpersons meeting highlighting the following goals and themes: 1) programs and services for the disabled community; 2) address bicycle projects; 3) helping transit dependent; 4) equity throughout the valley; 5) environmental impacts; 6) health impacts; 7) innovative using technological solutions; 8) more public/private partnerships and alliances; 9) sustainability; 10) projects that have financial support; 11) prioritize projects and funding sources; and 12) increasing ridership. The Committee of the Whole discussed the following: 1) schedule of the stakeholder meetings with the Committee s quarterly meetings and the ability to provide feedback before decisions are made; 2) the importance of discussing what has been successful and what is needed for seniors and people with disabilities; 3) suggested a workshop be held if needed; and 4) suggested staff explore programs for seniors and disabled communities that were a part of the transportation sales tax measure that recently passed in Alameda County. Mr. Haywood indicated there are stakeholders representing both the senior and disabled communities and noted staff will come to the Committee meetings as often as possible. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a presentation on the North Central County Bus Improvement Plan. 19. (Deferred to the April 8, 2015 meeting.) Receive information on the Great Streets Corridor Study Proposal. 20. Light Rail Enhancement Program Jason Kim, Transportation Planner, provided a brief overview of the report and a presentation, highlighting: 1) Presentation outline; 2) Recommended operating plan; 3) Tasman Express (Long T); 4) Southern Express; 5) Ridership projections and cost estimates; 6) Other operating change ideas; 7) Near-term focus: It s all about speed; 8) Light rail system constraints; 9) System speed improvement; 10) North First Street improvements; 11) Montague grade separation; 12) Downtown San Jose; 13) Vasona corridor; and 14) Chynoweth siding. Member Shah left the meeting at 3:02 p.m. The Committee of the Whole expressed concern with double tracking the Vasona line and potentially cutting trains off from various stops. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on Light Rail Enhancement Program. 21. Work Plan Update On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Work Plan update. Committee for Transit Accessibility Minutes Page 5 of 6 January 14, 2015

23 REPORTS 22. Committee Staff Report There was no Committee Staff Report. 23. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report There was no Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report. 24. Chairperson's Report Chairperson Morrow indicated he will work with staff on attendance issues and will report back to the Committee. OTHER Member Vaidya expressed concern with meetings where there is lack of a quorum. In reference to the 2014 Year-End Attendance Report, Member Nguyen indicated she was present at both the April and October Committee meetings and requested staff update the report. 25. ANNOUNCEMENTS There were no Announcements. 26. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 3:12 p.m. Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 6 of 6 January 14, 2015

24 11 Date: March 23, 2015 Current Meeting: April 8, 2015 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Michael A. Hursh Chief Operating Officer's Report FOR INFORMATION ONLY BACKGROUND: The Chief Operating Officer provides the Committee for Transit Accessibility (CTA) with an update on items of relevance to the CTA at each monthly meeting. In keeping with Chairperson Aaron Morrow s request to have agenda items in writing and in the agenda packet, we will make every effort possible to comply with his request. Since this report is timely and reflects up-to-the minute information a written report for the agenda packet may not always be available. DISCUSSION: Events that have occurred since January 2015: High Visibility Uniforms VTA recently completed a process to upgrade maintenance uniforms for staff at the three bus operating divisions to include high visibility reflective striping. The additional reflective striping greatly improves visibility of staff walking in the bus yards, and ultimately helps achieve our goal of promoting a safe work environment North First Street San Jose, CA Administration Customer Service

25 11 Environmental Management System (EMS) Program In August, 2013, VTA was selected as 1 of 10 teams to participate in the Federal Transit Administration (FTA) Environmental & Sustainable Management (ESMS) Institute which focuses on ISO Environmental Management. The Environmental Management System (EMS) Core team is comprised of seven members from Operations, System Safety & Security, and Planning & Program Development. The EMS Core team attended four training sessions at the Virginia Tech EMS Institute in Roanoke, VA over the course of one year where they learned about the requirements of ISO and how to implement an ISO compliant environmental management system at the selected fence-line, Cerone Bus Division. Cerone was chosen as the fence-line division due to the unique shops and processes undertaken at that division that can affect the environment. The EMS team participated in two audits as a requirement of the program. The VTA EMS Core team received a score of 99% with respect to meeting the requirements of an ESMS as specified in the ISO 14001:2004 standard during the final audit which was conducted on January 28, Over 2,000 hours have been committed by the EMS Core team and the Maintenance employees at Cerone to help protect the environment. VTA EMS Core Team EMS Communication Board Prepared By: Steve Johnstone Memo No Page 2 of 2

26 12 Date: February 26, 2015 Current Meeting: April 8, 2015 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Michael A. Hursh Transit Operations Performance Report - FY2015 Second Quarter FOR INFORMATION ONLY BACKGROUND: The FY 2015 Second Quarter Transit Operations Performance Report presents the second fiscal quarter's Year-To-Date (July 2014-December 2014) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. A summary of the FY 2015 Second Quarter Transit Operations Performance Report follows. Ridership (page 10 of the report) Bus ridership through the first six months of FY 2015 totaled million, a 0.8% decrease compared to the same period of the previous fiscal year. Average weekday ridership was 103,831, down 1.1% compared to FY 2014 s second quarter. Light rail ridership recorded 5.9 million boardings through the second quarter of FY 2015, an increase of 7.1% compared to the prior fiscal year. Average weekday ridership was 35,695, up 2.4% from the same period last year. Overall, system ridership (bus and rail) was up 1.2%. Average weekday ridership decreased by 0.3%, from 139,883 last year to 139,526 this year. Levi s Stadium Service This is the second quarter of events and service to Levi s Stadium. VTA provided service for 15 events, including ten San Francisco 49ers football games. On an average, 17,177 riders rode the system for the events. Key Performance Indicators (page 9 of the report) 3331 North First Street San Jose, CA Administration Customer Service

27 12 Service reliability performance for the system (both bus and light rail) in the second quarter of FY 2015 was 99.62% about the same as the second quarter of last year. Bus on-time performance was 84.5%, down from last year s 84.9%. Light rail on-time performance was 76.7%, down from last year s 85.0%. Pocket track construction contributed to the decline in on time performance. As the project is completed on time performance is expected to improve. Bus recorded 8,927 miles between major mechanical schedule losses, down 13.6 % compared to the same period in FY 2014, but exceeding the goal of 8,000 miles between major mechanical schedule losses. Light rail recorded 19,884 miles between major mechanical schedule losses, down 44.5% compared to FY 2014 s second quarter. Absenteeism goals were met in all categories. Paratransit (page 24 of the report) Through the first six months of FY 2015, ADA paratransit ridership decreased from 365,906 in FY 2014 to 362,976 this year. The net operating cost during the first six months of FY 2015 was $8.63 million, up 4.6% compared to the same period last fiscal year. This increase is primarily due to the vendor contractual rate increase that took effect July 1, 2014, staffing expense increases, hardware and software training, and one-time relocation expenses related to the broker s move to a new building. The net operating cost per paratransit passenger trip through the second quarter of FY 2015 was $23.78, 5.4% more than the $22.56 net cost per trip recorded in FY Through the first six months of FY 2015, the net cost per trip is 11.1% less than established goal of $ OUTREACH is meeting all contractually established performance measures. Inter-Agency Partners and Contracted Services (page 10 of the report) All of VTA s Inter-agency partners and contracted services, except Dumbarton Express and Monterey-San Jose Express, showed increased ridership results for FYTD2015 through December 2014 as follows: Dumbarton Express ridership was 159,365, down 0.9%. Highway 17 Express ridership was 188,142, up 4.0%. Monterey-San Jose Express ridership was 15,381, down 5.0%. ACE ridership was 595,988, up 14.1%. Caltrain ridership was 9.34 million, up 10.8%. ACE shuttle ridership was 207,257, up 14.4%. Prepared By: Lalitha Konanur Memo No Page 2 of 2

28 12.a Transit Operations Performance Report 2015 Second Quarter Report (July 1, 2014-December 31, 2014)

29 12.a

30 12.a Transit Operations Performance Report Second Quarter FY 2015 Report (July 1, 2014 December 31, 2014)

31 12.a Santa Clara Valley Transportation Authority FY 2015 Second Quarter Transit Operations Performance Report TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 7 Ridership Summary 8 Route Performance Route details 9 Boardings Per Revenue Hour 10 Average Peak Load (Express) 14 Route Productivity 15 Paratransit Operating Statistics 21 Glossary Prepared by: Operations Analysis, Reporting & Systems

32 12.a Executive Summary

33 12.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY SUMMARY OF PERFORMANCE FY 2015 Second Quarter Transit Operations Performance Report Ridership (page 10 of the report) Bus ridership through the first six months of FY2015 totaled million, a 0.8% decrease compared to the same period of the previous fiscal year. Average weekday ridership was 103,831, down 1.1% compared to FY2014 s second quarter. Light rail ridership recorded 5.9 million boardings through the second quarter of FY2015, an increase of 7.1% compared to the prior fiscal year. Average weekday ridership was 35,695, up 2.4% from the same period last year. Overall, system ridership (bus and rail) was up 1.2%. Average weekday ridership decreased by 0.3%, from 139,883 last year to 139,526 this year. Levi s Stadium Service This is the second quarter of events and service to Levi s Stadium. VTA provided service for 15 events, including ten San Francisco 49ers football games. On an average, 17,177 riders rode the system for the events. Key Performance Indicators (page 9 of the report) Service reliability performance for the system (both bus and light rail) in the second quarter of FY2015 was 99.62% about the same as the second quarter of last year. Bus on-time performance was 84.5%, down from last year s 84.9%. Light rail on-time performance was 76.7%, down from last year s 85.0%. Bus recorded 8,927 miles between major mechanical schedule losses, down 13.6 % compared to the same period in FY 2014, but exceeding the goal of 8,000 miles between major mechanical schedule losses. Light rail recorded 19,884 miles between major mechanical schedule losses, down 44.5% compared to FY 2014 s second quarter and did not meet the goal of 40,000 miles between major mechanical schedule losses. Absenteeism goals were met in all categories. Paratransit (page 24 of the report) Through the first six months of FY 2015, ADA paratransit ridership decreased from 365,906 in FY 2014 to 362,976 this year. The net operating cost during the first six months of FY 2015 was $8.63 million, up 4.6% compared to the same period last fiscal year. This increase is primarily due to the vendor contractual rate increase that took effect July 1, 2014, staffing expense increases, hardware and software training, and one-time relocation expenses related to the broker s move to a new 1

34 12.a building. The net operating cost per paratransit passenger trip through the second quarter of FY 2015 was $23.78, 5.4% more than the $22.56 net cost per trip recorded in FY Through the first six months of FY 2015, the net cost per trip is 11.1% less than established goal of $ OUTREACH is meeting all contractually established performance measures. Inter-Agency Partners and Contracted Services (page 10 of the report) All of VTA s Inter-agency partners and contracted services, except Dumbarton Express and Monterey-San Jose Express, showed increased ridership results for FYTD2015 through December 2014 as follows: Dumbarton Express ridership was 159,365, down 0.9%. Highway 17 Express ridership was 188,142, up 4.0%. Monterey-San Jose Express ridership was 15,381, down 5.0%. ACE ridership was 595,988, up 14.1%. Caltrain ridership was 9.34 million, up 10.8%. ACE shuttle ridership was 207,257, up 14.4%. 2

35 12.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2015 Second Quarter Transit Operations Performance Report (July 1, 2014 to December 31, 2014) This section shows events that can affect normal service operations and system ridership. Ridership historically follows unemployment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions. July 4, 2014 Due to the fireworks event in downtown San Jose, VTA light rail service was extended to 11:30 p.m. July 7, 2014 VTA quarterly service changes are implemented. One major change adds Saturday service every 15 minutes from 9:00 a.m. to 6:00 p.m. for Line 323. July 25, 2014 Spare the Air Day. July 30, 2014 PG&E Flip the Switch Day declared due to high temperatures. July 2014 Service changes and reroutes were in effect due to the Morgan Hill Cruise n Show and Parade, The Rotary Centennial Fireworks Show in San Jose, Sunnyvale Music in the Market, the Thursday Night Live Summer Concert Series in Mountain View, and construction projects in Morgan Hill and San Jose. July 2014 Santa Clara County unemployment rate was 5.9%. July 2014 There was no measurable rainfall in July. July 2014 Unleaded fuel averaged $4.06 a gallon. August 1, 2014 Spare the Air Day. August 2, 2014 First event at Levi s Stadium Major League Soccer San Jose Earthquakes vs. Seattle Sounders. August 6, 2014 Warren Avenue in Southern Fremont reopens to traffic. August 13, 2014 Cisco Systems announces layoffs of 6,000 workers, 900 in San Jose. August 17, 2014 First (pre-season) San Francisco 49ers football game at Levi s Stadium. August 24, 2014 A 6.1 magnitude earthquake hits Napa. Caltrain service is delayed connecting to VTA for Levi s Stadium football game due to track inspections. Local VTA service is not affected. 3

36 12.a August 2014 Service changes and reroutes were in effect due to the Thursday Night Live Summer Concert Series in Mountain View, Jazz Summer Fest in San Jose, and construction projects in Mountain View and San Jose. August 2014 Santa Clara County unemployment rate was 5.5%. August 2014 There was no measurable rainfall in August. August 2014 Unleaded fuel averaged $3.93 a gallon. September 11-12, 2014 Spare the Air Days. September 14, ers Opening Day at Levi s Stadium. 9,400 attendees ride VTA to the game. September 30, 2014 Stevens Creek Boulevard/I-880 interchange opens. September 2014 Service changes and reroutes were in effect due to the South First Friday Street Market in San Jose; the Mountain View Art & Wine Festival; the Morgan Hill Auto Show; the Willow Glen Founders Day Parade; the National Drive Electric Week Parade in Cupertino; construction on the Santa Clara Alum Rock Bus Rapid Transit project on Alum Rock Avenue; and construction projects in Gilroy, San Jose, and Palo Alto. September 2014 Santa Clara County unemployment rate was 5.2%. September 2014 Rainfall was 200% of normal. September 2014 Unleaded fuel averaged $3.79 a gallon. October 3, 2014 Spare the Air Day. October 5, 2014 Regular game at Levi s Stadium, 49ers vs. Philadelphia Eagles October 10, 2014 Cisco Systems layoffs affect 903 workers in San Jose. October 17, 2014 Advanced Micro Devices (AMD) announces layoffs of 7% of its workforce (approximately 710 workers). October 24, 2014 College football game at Levi s Stadium, Cal Bears vs. Oregon Ducks. October 2014 Service changes and reroutes were in effect due to a memorial event for former San Jose Police Chief McNamara; the annual Rock & Roll Half Marathon in San Jose; parades in Gilroy, Santa Clara, and Cupertino; and various construction projects in San Jose. October 2014 Santa Clara County unemployment rate was 5.1%. 4

37 12.a October 2014 Rainfall was 78% of normal. October 2014 Unleaded fuel averaged $3.53 per gallon. November 2, 2014 Regular game at Levi s Stadium, 49ers vs. St. Louis Rams. November 7, 2014 Work began on double-tracking light rail between Mountain View and Whisman stations. November 23, 2014 Regular game at Levi s Stadium, 49ers vs. Washington Redskins. November 9 and 25-27, 2014 Winter Spare the Air Days. November 27, 2014 Regular game at Levi s Stadium, 49ers vs. Seattle Seahawks. November 28, 2014 VTA s Historic Holly Trolley Historic holiday service begins. November 2014 Service changes and reroutes were in effect due to the Morgan Hill Marathon; the annual Turkey Trot in San Jose; events at Levi s Stadium; and construction projects in San Jose, Sunnyvale, and Palo Alto. A major gas leak in San Jose also caused disruption of service at the Downtown Customer Service Center and reroutes in downtown San Jose for several days. November 2014 Santa Clara County unemployment rate was 5.1%. November 2014 Rainfall was 93% of normal. November 2014 Unleaded fuel averaged $3.17 per gallon. December 5, 2014 PAC 12 Championship football game at Levi s Stadium. December 11, 2014 Major storm hits Bay Area. VTA Lines 22, 55, 63, 522, 58, and light rail in the downtown San Jose area were affected due to flooding. December 20, 2014 Regular game at Levi s Stadium, 49ers vs. San Diego Chargers. December 28, 2014 Regular game at Levi s Stadium, 49ers vs. Arizona Cardinals. December 28-29, 2014 Winter Spare the Air Days. December 29, 2014 Qualcomm announces layoffs affecting more than 100 San Jose and Santa Clara workers. December 30, 2014 Foster Farms Bowl college football game at Levi s Stadium. December 2014 Service changes and reroutes were in effect due to the Children s Holiday Christmas Parade in Los Gatos; Christmas tree lighting event in Sunnyvale; Holiday Parade in 5

38 12.a Gilroy; Hussain Day Procession in San Jose; Levi s Stadium events; and construction projects in San Jose and Sunnyvale. December 2014 Santa Clara County unemployment rate was 4.5%. December 2014 Rainfall was 297% of normal. December 2014 Unleaded fuel averaged $2.86 per gallon. 6

39 12.a Key Performance Indicators

40 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS Second Quarter FY 2015 Transit Operations Performance Report 12.a FY 2012 Annual FY 2013 Annual FYTD 2015 FY nd Annual Quarter Met Goal? FY 2015 Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 137, , , ,526 No >= 142,800 Boardings per Revenue Hour No >= 31.7 Percent of Scheduled Service Operated 99.72% 99.73% 99.67% 99.62% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 11,065 13,110 10,839 9,499 YES >= 9,000 Miles Between Chargeable Accidents 94,649 88,300 80,812 84,933 No >= 112,300 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 104, , , ,831 No >= 107,500 Boardings per Revenue Hour No >= 26.3 Percent of Scheduled Service Operated 99.69% 99.70% 99.64% 99.62% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 10,202 12,080 9,964 8,927 YES >= 8,000 Miles Between Chargeable Accidents 85,926 80,608 73,702 76,290 No >= 100,000 On-time Performance 88.4% 87.4% 85.9% 84.5% No >= 92.5% Operator Personal Time-off 8.8% 8.5% 8.1% 7.1% YES <= 10.0% Maintenance Personal Time-off 8.2% 7.4% 8.2% 5.6% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) YES >= 5.80 Average Weekday Boarding Riders 32,716 34,241 34,996 35,695 YES >= 35,300 Boardings per Revenue Hour No >= 79.3 Percent of Scheduled Service Operated 99.97% 99.98% 99.97% 99.96% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 32,489 40,723 37,381 19,884 No >= 40,000 Miles Between Chargeable Accidents 2 441, , ,582 1,113,502 YES >= 1,113,502 On-time Performance 89.4% 88.5% 84.5% 76.7% No >= 95.0% Operator Personal Time-off 6.6% 5.9% 7.2% 7.6% YES <= 10.0% Maintenance Personal Time-off 7.1% 7.3% 8.1% 4.8% YES <= 8.0% Way, Power, & Signal Personal Time-off 6.3% 6.3% 4.0% 7.1% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 7.8% 3.9% 3.1% 2.9% YES <= 5.0% PARATRANSIT 7.8 Passengers per Revenue Hour³ YES >= 2.30 Net Cost per Passenger $22.73 $22.69 $24.37 $23.78 YES <= $27.00 Ontime Performance ³ 96.7% YES >= 92.0% Complaints per 1,000 passenger Trips³ 0.50 YES <= 1.0 Schedule Calls Response Time (minutes)³ 1.66 YES <= 2.0 Days of Service Calls Response Time (minutes)³ 1.34 YES <= 2.0 ADA Eligibility Certification within 21 Days³ 100.0% YES >= 100.0% Preventative Maintenance Inspections Ontime³ 100.0% YES >= 95.0% Major Accidents and Incidents per 85,000 Passenger Trips³ 0 YES <= 1.0 Non-Major Accidents and Incidents per 85,000 Passenger Trips³ 0.23 YES <= 2.0 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 3 New ADA Paratransit Performance Indicators for Paratransit effective FY

41 12.a Ridership Summary

42 12.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) Second Quarter FY 2015 Transit Operations Performance Report FYTD 2015 (2nd Quarter) FYTD 2014 (2nd Quarter) % Change Directly Operated Services Bus 16,066,914 16,189, % Average Weekday Riders 103, , % Light Rail 5,902,306 5,509, % Average Weekday Riders 35,695 34, % Inter-Agency Partners Total Directly Operated Services 21,969,220 21,699, % Average Weekday Riders 139, , % Dumbarton Express 159, , % Average Weekday Riders 1,245 1, % Highway 17 Express 188, , % Average Weekday Riders 1,172 1, % Monterey-San Jose Express 15,381 16, % Average Weekday Riders % Altamont Commuter Express (ACE) 595, , % Average Weekday Riders 4,719 4, % Caltrain 9,340,901 8,427, % Average Weekday Riders 58,507 52, % Caltrain Shuttles (in Santa Clara County) 800, , % Average Weekday Riders 6,110 4, % Contracted Services Paratransit 362, , % Average Weekday Riders 2,558 2, % ACE Shuttles 207, , % Average Weekday Riders 2,558 2, % Total Contracted / Inter-Agency 5,739,116 5,079, % Combined Total Ridership (in Santa Clara County) 1 27,708,336 26,778, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included. 8

43 12.a Route Performance

44 Route Listing Route Destination Route Destination 10 Santa Clara Transit Ctr.-San Jose International Airport- Metro Airport LRT Station 70 Capitol LRT Station-Great Mall/Main Transit Ctr * San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Flea Market Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station 71 Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via White Rd. 72 Senter & Monterey-Downtown San Jose 14* Gilroy Transit Ctr. to St. Louise Hospital 73 Snell/Capitol-Downtown San Jose 16* Morgan Hill Civic Ctr. to Burnett Ave. 77 Eastridge Tran Ctr.-Great Mall/Main Transit Ctr. via King Rd. 17* Gilroy Transit Ctr. to Monterey & Las Animas 81 Weekday-Vallco-San Jose State University ; Sat-Vallco-Santa Clara Tran.Ctr 18* Gilroy Transit Ctr. to Gavilan College 82 Westgate-Downtown San Jose 19* Gilroy Transit Ctr. to Wren & Mantelli 88* Palo Alto Veteran's Hospital-Middlefield & Colorado 22 Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El Camino 89 California Ave. Caltrain Station-Palo Alto Veteran's Hospital 23 DeAnza College-Alum Rock Transit Ctr. via Stevens Creek 101 Camden & Hwy 85-Palo Alto 25 DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr. 102 South San Jose-Palo Alto 26 Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr. 103 Eastridge Transit Ctr.-Palo Alto 27 Good Samaritan Hospital-Kaiser San Jose 104 Penitencia Creek Transit Ctr.-Palo Alto 31 Evergreen Valley College-Eastridge Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 32* San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park 34* San Antonio Shopping Ctr.-Downtown Mountain View 122 South San Jose-Lockheed Martin/Moffett Park 35 Downtown Mountain View-Stanford Shopping Ctr. 140 Fremont BART-Mission College & Montague Expwy. 37* West Valley College-Capitol LRT Station 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 39* The Villages-Eastridge Transit Ctr. 180 Great Mall/Main Transit Ctr./Aborn & White-Fremont BART 40 42* Weekday & Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline Weekday-Kaiser San Jose-Evergreen Valley College Sat-Santa Teresa LRT-Monterey & Senter 181 San Jose Diridon Transit Ctr.-Fremont BART via Great Mall/Main Transit Ctr. late evenings & weekends 182 Palo Alto-IBM/Bailey Ave. 45* Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 201 DASH San Jose Diridon Station-Downtown San Jose LRT Stations 46 Great Mall/Main Transit Ctr.-Milpitas High School 251 Fremont BART-Levi's Stadium (Gamedays Only) 47 Great Mall/Main Transit Ctr.-McCarthy Ranch 252 Vallco-Levi's Stadium (Gamedays Only) 48* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester Blvd. 253 Gilroy/Morgan Hill-Levi's Stadium (Gamedays Only) 49* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos Blvd. 254 Eastridge Transit Ctr.-Levi's Stadium (Gamedays Only) 51 De Anza College-Moffett Field/Ames Ctr. 255 Almaden-Levi's Stadium (Gamedays Only) 52 Foothill College-Downtown Mountain View 256 Ohlone-Chynoweth-Levi's Stadium (Gamedays Only) 53 West Valley College-Sunnyvale Transit Ctr. 304 South San Jose-Sunnyvale Transit Ctr. via Arques 54 De Anza College-Sunnyvale/Lockheed Martin Transit Ctr. 321 Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett Park 55 De Anza College-Great America 323 De Anza College-Downtown San Jose 57 West Valley College-Great America via Quito Rd. 328 Almaden Expy. & Via Valiente-Lockheed Martin/Moffett Park 58 West Valley College-Alviso via Fruitvale 330 Almaden Expy. & Via Valiente-Tasman Drive 60 Winchester Transit Ctr.-Great America 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr. 61 Good Samaritan Hospital-Sierra & Piedmont via Bascom LRT Line Mountain View-Winchester 62 Good Samaritan Hospital-Sierra & Piedmont via Union Line Alum Rock-Santa Teresa 63 Almaden Expy & Camden-San Jose State University Line Ohlone/Chynoweth-Almaden 64 Almaden LRT Station-McKee & White via Downtown San Highway 17 Express - Santa Cruz & Scotts Valley-San Jose Diridon 970 Jose Transit Ctr. 65* Kooser & Meridian-13th & Hedding 971 Dumbarton Express - Union City BART-Palo Alto 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose 972 Monterey-San Jose Express (MST55) 68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 12.a 9

45 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour Second Quarter FY 2015 Transit Operations Performance Report Core Standard: 26.1 boardings per rvenue hour Local Standard: 21.7 boardings per revene hour Community Bus Standard: 15.3 boardings per revenue hour ACE Shuttles 24.7 Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA-based only a

46 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour Second Quarter FY 2015 Transit Operations Performance Report 17.4 Limited Standard 15.3 Boarding Per Revenue Hour 10.1 Express Standard: is 60% Maximum Load Factor Light Rail Standard: 75.6 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line a

47 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour Second Quarter FY 2015 Transit Operations Performance Report Core Standard: 24.8 boardings per revenue hour Local Standard: 17. boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 57.0 Light Rail Standard: * 60.3 boardings per revenue 902* 60.9 train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line a

48 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour Second Quarter FY 2015 Transit Operations Performance Report Core Standard: 21.2 boardings per revenue hour Local Standard: 15.0 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard 64.4 boardings per revenue train hour * * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line a

49 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Second Quarter FY 2015 Transit Operations Performance Report Express Routes Average Peak Load Weekday % % 57.6% 58.9% 54.2% 52.9% 52.6% Express Standard: 60% Peak Load % % % % % DB 34.8% Hwy % MST % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Saturday / Sunday 181 Saturday, 72.6% 181 Sunday, 56.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA- based only a

50 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Core Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service 15

51 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Core Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 16

52 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Local Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service 17

53 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Local Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 18

54 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Community Bus WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Standard

55 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Community Bus SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 20

56 12.a Boardings per Revenue Hour by Time Period FY 2015 Second Quarter Transit Operations Performance Report Light Rail WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods 900* Peak 5:00 AM to 9:00 AM & 901* :00 PM to 7:00 PM 902* Midday 9:00 AM to 3:00 PM Standard Off Peak 7:00 PM to 5:00 AM SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard Legend: Below standard No Service * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line. 21

57 12.a Paratransit Operating Statistics

58 12.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY PARATRANSIT OPERATING STATISTICS Second Quarter FY 2015 Transit Operations Performance Report FYTD nd Quarter FYTD nd Quarter Percent Change RIDERSHIP Clients 255, , % Attendants 60,910 56, % Companions 46,465 45, % Total Ridership 362, , % Average Weekday Trips 2,558 2, % Average Weekday Client Trips 1,794 1, % Active Clients 6,175 6, % Average Trips per Client % PREMIUM SERVICES Same Day Trips % Second Vehicles % Open Returns % Service Area Surcharge Trips 1,474 1, % Subscription Trips 46,367 50, % Total 48,777 53, % LEVEL OF SERVICE Revenue Miles 2,981,643 3,099, % Revenue Hours 141, , % Passenger Miles (NTD) 3,486,502 4,052, % ELIGIBILITY Total Data Cards Received 3,396 3, % New Applicants Certified 1,101 1, % New Applicants Denied % Clients Recertified 1,217 1, % Clients Denied Recertification % Total Eligibility Assessments 2,937 2, % EXPENSES AND REVENUES EXPENSES Eligibility Certification Costs $310,541 $271, % Broker Costs $2,172,799 $1,813, % Vendor Costs $7,810,472 $7,766, % Total Operating Costs $10,293,812 $9,851, % REVENUES Client Fare $971,238 $999, % Other Fare $682,609 $528, % Non-VTA Broker Revenue $7,571 $69, % Total Revenue $1,661,417 $1,596, % Net Expenses $8,632,394 $8,254, % Fare Recovery Rate 16.07% 15.51% 3.6% Capital Expenses $42,801 $36, % Total Expenses $8,675,195 $8,291, % COST PER PASSENGER TRIP (excludes capital expenses) Total Reported Costs $28.36 $ % Fare Revenue $4.56 $ % Non-fare revenue $0.02 $ % Net Cost $23.78 $ % 21

59 12.a Glossary

60 12.a GLOSSARY AVERAGE FARE PER BOARDING This measure is calculated by dividing the total fare revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio. AVERAGE WEEKDAY BOARDINGS The average number of persons who board the transit system on a day that normal weekday revenue service is provided. BOARDINGS PER REVENUE HOUR This is a productivity measure comparing the number of boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads. BRT (BUS RAPID TRANSIT) ROUTES The BRT route is a multi-component transit improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. COMMUNITY BUS ROUTES Community Bus service is characterized by weekday frequencies of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate seven days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area.they may be distinguished from Core and Local service by a unique and smaller vehicle. CORE ROUTES Core network routes are defined as bus routes or shared corridors that feature weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate seven days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and highdensity housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and expressways. DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from the operating division to the start of the route. EXPRESS & LIMITED SERVICE ROUTES Express routes generally operate during peak periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops. FEEDER ROUTES Feeder routes are short-length lines, usually less than 10 miles in length, that provide feeder or distribution service to and from major stops, transit centers, activity centers or rail stations. This classification of service includes neighborhood lines, which link residential areas to rail stations, activity centers, and/or transit centers; and shuttle lines, which serve industrial areas from nearby rail stations or transit centers.

61 12.a LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its reverse route, or if the route is circular, before beginning its next trip LIMITED STOP ROUTES Limited-stop service generally operates during peak periods and is primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes. LOCAL ROUTES Local network routes are defined as bus routes or corridors that feature weekday frequencies of thirty minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate seven days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers. MILES BETWEEN CHARGEABLE ACCIDENTS Safety measure that captures the number of total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident. MILES BETWEEN MECHANICAL SERVICE LOSS Service quality measure capturing the number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public. SPECIAL SERVICE ROUTES Special services routes only operate on certain days of the week or on a seasonal basis to address a specific service need. NATIONAL TRANSIT DATABASE (NTD) The Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry. Recipients of FTA s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a). ON-TIME PERFORMANCE A reliability measure capturing the percentage of transit vehicles departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered on time if it departs a location within three minutes before and five minutes after its published scheduled time. A light rail transit vehicle is considered on time if it departs a location within one minute before and three minutes after its published scheduled time. At the last timepoint location of a trip, early arrival is considered on-time. PASSENGER CONCERNS PER 100,000 BOARDINGS A customer service measure that captures the number of passenger complaints/concerns per 100,000 boardings. This measure reports the amount of customer complaints received on the service that is attributed to an operating division.

62 12.a PEAK LOAD (Express) - The Express bus standard is 60 percent of the seated vehicle loading capacity. This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low. PERCENT SCHEDULED SERVICE OPERATED This service reliability measure indicates the percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs caused by operator absenteeism, pullouts, accidents/incidents, or natural causes. PERSONAL TIME OFF (PTO) This is defined as time off for non-scheduled absences such as: sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions. REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadhead. STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and applies to Community Bus, Local, BRT, and Light Rail. The minimum standard is 15 boardings per revenue hour. TOTAL BOARDINGS The total number of boarding riders using VTA directly operated bus service and light rail service. Riders are counted each time they board a bus or light rail vehicle.

63 13 Date: February 18, 2015 Current Meeting: April 8, 2015 Board Meeting: February 5, 2015 BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Public Affairs and Marketing, Bernice Alaniz Bus Priority Seating FOR INFORMATION ONLY BACKGROUND: The Americans with Disabilities Act (ADA) was implemented in 1990 and addresses accessibility for people with disabilities. VTA is required to provide accessible services to people with disabilities, including providing Priority Seating on buses and light rail trains. Under the Code of Federal Regulations (CFR) 49CFR37.167(j)(1), agencies are to request passengers to vacate priority seats for people with disabilities, unless passengers occupying the seats are people with disabilities or seniors. DISCUSSION: VTA educates passengers about priority seating through a number of communications and outreach channels, including: Current on-board signage for both bus and light rail We present to classes throughout the county to students from Kindergarten through middle school and teach students about using public transit. We emphasize rider etiquette, including vacating priority seats for seniors and people with disabilities. We distribute a Senior Factsheet that states all buses and light rail vehicles have designated seating for seniors and people with disabilities. We orient seniors to public transit use through our Daycation program, Train the Trainer Academy, and presentations for seniors/persons with disabilities. During presentations and trainings we introduce and educate participants about the availability of priority seating for seniors, persons with disabilities and passengers who use mobility devices. Participants learn how to ask passengers to give up seat, or ask the operator for assistance, and are reminded of the importance of giving up their seat for passengers who 3331 North First Street San Jose, CA Administration Customer Service

64 13 may need the seat more than they do. We run a series of Travel Wise Articles in our monthly newsletter, Take-One, covering issues important to senior riders. In the July and December 2013 issues we covered priority seating. Our Riders Tips webpage teaches, The seats in front of the bus are designated for senior or disabled passengers. Our Senior Amenities web page states, Priority Seating: All buses and light rail have a designated seating area for seniors and people with disabilities. Please mention that you would like to use the priority seating if they are occupied, and the operator will ask passengers if they would move to make room. Operators cannot force passengers to move, even if they are not elderly nor have disabilities. We have begun the process of changing our existing priority seating signage so that priority seating signs are more prominent, use visuals to be language independent, and give our operators authority to request people to move and make priority seats available to people with disabilities. When requested, bus operators will ask passengers to vacate priority seats for seniors and people with disabilities. VTA can require passengers to move from the mobility device securement area when a device needs to be secured, but cannot require passengers to move for seniors or people with disabilities who are not in mobility devices. Even without the ability to compel people to move, passengers often move without being asked by VTA personnel and VTA is not aware of any issues where people refused to move for seniors when requested by an operator. STANDING COMMITTEE DISCUSSION/RECOMMENDATION: The Transit Planning & Operations Committee received this presentation at their January 2015 meeting. The Committee requested that this presentation be included in the February 5, 2015 Board of Directors agenda. Prepared By: Patrick Griffin Memo No Page 2 of 2

65 Previous Priority Seating Signage 13.a

66 New Priority Seating Signage 13.a

67 Communicating Priority Seating 13.a Travel Training Presentations Youth Outreach Program Videos VTA Communications Take One Senior Rider Fact Sheet Website Blogs Signage Do s and Don ts

68 14 Date: March 25, 2015 Current Meeting: April 8, 2015 Board Meeting: April 2, 2015 BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Michael A. Hursh SUBJECT: Transit Service Changes - April 2015 FOR INFORMATION ONLY BACKGROUND: VTA implements transit service changes on a quarterly basis in January, April, July and October. Major changes are typically planned for January and July, while minor changes are implemented in April and October. Proposed major service changes must be submitted to the VTA Board of Directors for review and approval. For Title VI compliance purposes, all major service changes also require that VTA staff perform a Service Equity Analysis. The following modifications are considered major service changes as adopted by the VTA Board of Directors on October 3, Establishment of a new transit line or service. Elimination of a transit line or service. Route change that impacts 25 percent or more of a line s route miles. Span of service or frequency changes affecting 25 percent or more of a line s revenue vehicle hours. Series of changes on a single route which are included in the two-year Transit Service Plan and cumulatively meet any of the above criteria. Proposed changes that are anticipated to be controversial with a particular community or interested parties based on public feedback. System-wide change concurrently affecting five percent or more of the total system revenue hours. Service change proposals that do not meet the criteria for major service changes are handled at the staff level and are still subject to an appropriate level of public and community review and comment North First Street San Jose, CA Administration Customer Service

69 14 DISCUSSION: The following transit service changes will take effect on Monday, April 13, 2015, and were approved by the VTA Board of Directors in May 2013 as part of the two year FY14-FY15 Transit Service Plan. The Transit Service Plan also included the required Title VI Service Equity Analysis. Major Change: Express 181 (Fremont BART - Downtown San Jose): Due to high ridership demand changes are being made to improve service frequency on weekday and Saturday mornings and evenings. Specifically: Weekdays AM: Add 1 northbound and one southbound trip to extend 15 minute service from 9:45 am to 10:15 am (currently 30 minutes). PM: Add two northbound trips to extend 20 minute service later by one hour from 8:00 pm to 9:00 pm (currently 40 minutes). Add one southbound trip to extend 30 minute service later by an hour from 8:00 pm to 9:00 pm (currently 40 minutes). Saturday AM: Add three northbound trips and two southbound trips in the morning so 20 minute service can start 1.5 hours earlier in both directions (currently 40 min.). Also add new, earlier northbound trip at 6:40 am (currently starts at 7:20a). PM: Add four northbound trips and two southbound to extend 20 minute northbound service from 7:00 pm to 11:00 pm (currently minutes) and 40 minutes southbound service from 9:00 pm to midnight (now hourly). Other Changes: Line 25 (De Anza College-Alum Rock Transit Center): Major weekday schedule changes will be made. An additional midday bus will be added to improve reliability and layovers. Line 68 (Gilroy-San Jose Diridon Station): Minor weekday and weekend schedule changes will be made. An additional bus will be added on Saturdays to improve reliability and layovers. Schedule Changes Only: Minor Weekday and Weekend Schedule Changes Community Bus14 (Gilroy Transit Center - St. Louise Hospital) Community Bus18 (Gilroy Transit Center - Gavilan College) Community Bus19 (Gilroy Transit Center - Wren & Mantelli) Line 64 (Almaden LRT Station - McKee & White) Line 66 (Kaiser San Jose-Milpitas) Page 2 of 3

70 14 Minor Weekday Schedule Changes Line 23 (De Anza College-Alum Rock Transit Center) Community Bus 32 (San Antonio Shopping Center-Santa Clara Transit Center) Community Bus 48 (Los Gatos-Winchester Transit Center) Community Bus 49 (Los Gatos-Winchester Transit Center) Line 51 (De Anza College - Moffet Field/Ames Center) Line 53 (West Valley College-Sunnyvale Transit Center) Line 57 (West Valley College-Great America) Line 58 (West Valley College- Alviso) Line 63 (Almaden Valley-San Jose State) Line 77 (Eastridge - Great Mall) Express 102 (South San Jose-Palo Alto) Express 121 (Gilroy-Lockheed Martin/Moffett Park) Express 122 (South San Jose-Lockheed Martin/Moffett Park) Express 168 (Gilroy-San Jose Diridon Station) Express 180 (Aborn & White/Great Mall-Fremont BART) STANDING COMMITTEE DISCUSSION/RECOMMENDATION: Members expressed support for improvements being made to Express Line 181 and inquired how this relates to bus services being planned for the extension of BART to the Warm Springs Station in 2015 and then into Santa Clara County. Staff indicated this is part of the BART Transit Integration Plan, which is now underway. Staff added services to Warm Springs BART Station are incorporated into VTA upcoming two year Transit Service Plan. Prepared By: Jim Unites Memo No Page 3 of 3

71 15 Date: March 26, 2015 Current Meeting: April 8, 2015 Board Meeting: April 2, 2015 BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Michael A. Hursh FY16 & FY17 Transit Service Plan Policy-Related Action: No Government Code Section Applies: No INFORMATION ITEM RECOMMENDATION: Review the FY2016 and FY2017 Transit Service Plan and the recommended transit service changes. FY 2016 FY 2017 Transit Service Plan SUMMARY: The following information item presents an update on the FY 2016 FY 2017 Transit Service Plan. Staff has compiled a list of preliminary recommendations for implementation from July 2015 to April The net increase in annual service hours associated with these proposals 3.4% in FY 2016 and 3.7% in FY 2017 is generally consistent with the increases of previous Transit Service Plans. The preliminary service change proposals were released to the public on March 2nd and will be the subject of seven public meetings throughout the service area between March 16th and 23rd. Based on the feedback received during this period, the recommendations will be re-evaluated, revised, and incorporated into the final FY 2016 FY 2017 Transit Service Plan. The final plan recommendations will be presented to the Transit Planning & Operations Committee meeting in April and the VTA Board of Directors in May. A summary of the preliminary recommendations is included in Attachment I North First Street San Jose, CA Administration Customer Service

72 15 BACKGROUND: The Transit Service Plan is the byproduct of VTA s ongoing effort to assess current system performance, identify potential service modifications, and develop specific recommendations that promote the goals and core principles of VTA s Transit Sustainability Policy. This process includes a comprehensive evaluation of existing transit service based on the performance standards from the Service Design Guidelines, a review of potential new services, and an assessment of opportunities for service refinement, resource reallocation, and route-specific changes. Community input on potential new services and a review of new commercial and residential development are also key factors in developing the proposed services. All major service change proposals are also subject to a Service Equity Analysis to ensure compliance with FTA Title VI regulations. This resulting Transit Service Plan corresponds to the FY2016 and FY2017 budget cycle and contains service changes to be implemented from July 2015 to April The preliminary plan was developed by VTA staff and released for public comment. After a series of community meetings in late March, the preliminary recommendations will be revised to incorporate the feedback and included in the final Transit Service Plan recommendations. The revised plan is then subject to review by the Transit Planning & Operations Committee and the VTA Board of Directors. MAJOR SERVICE CHANGE POLICY: VTA implements service changes on a quarterly schedule in January, April, July, and October. Major changes are typically planned for January and July, while minor changes are implemented in April and October. Proposed major service changes that meet any of the criteria listed below are submitted to the VTA Board of Directors for review and approval. Changes requiring formal approval include: The establishment of a new transit line or service; The elimination of a transit line or service; A route change that impacts 25% or more of a line s route miles; Service span or frequency changes affecting 25% or more of a line s revenue vehicle hours; A series of changes on a single route which are included in the two year Transit Service Plan and cumulatively meet any of the above criteria; Proposed changes that are anticipated to be controversial with a particular community or interested parties based on public feedback; and A system-wide changed concurrently affecting 5 percent or more of the total system revenue hours Service change proposals not meeting the criteria for formal approvals described above are considered minor but are still subject to an appropriate level of public review and comment. Page 2 of 9

73 15 PUBLIC OUTREACH: A comprehensive community outreach plan was developed and implemented to provide the public with multiple opportunities to learn about the proposed service changes and provide feedback. As shown below, VTA staff is planning to hold seven public meetings in March throughout the county and in areas that would be most impacted by the proposed service plan changes. A full summary of the meeting dates, locations and times is included in Attachment I. Public Meeting Schedule for FY16-17 Transit Service Plan Date Location Time March 16 San Jose 2:00 PM March 16 Campbell 6:30 PM March 17 Fremont 7:00 PM March 18 Sunnyvale 6:30 PM March 19 Gilroy 2:00 PM March 19 North San Jose 6:30 PM March 23 Downtown San Jose 6:30 PM Additional marketing efforts are being utilized to inform the public of the proposed service changes and the schedule of public meetings. These include special brochures translated into five different languages, an article in VTA s Take-One passenger newsletter, route-specific flyers for services affected by major changes, informational car cards posted inside the bus and light rail vehicles, print advertisements in local and multilingual newspapers, press releases, information advisories through the GOV Delivery communication system, blast messages sent to community organizations and other stakeholders, information displays at VTA Customer Service Centers, and a blog post on the VTA website homepage that links to a landing page with additional information. Individuals who are unable to attend the public meetings are encouraged to submit feedback via telephone, mail, , or VTA s online customer service system. PRELIMINARY TRANSIT SERVICE PLAN RECOMMENDATIONS: The following section summarizes the major bus and light rail service changes proposals included in the preliminary FY 2016 FY 2017 Transit Service Plan. A full list of the proposed changes with maps is included as Attachment I. Bus Recommendations NEW Line 11 (San Jose Diridon Transit Center San Jose Airport) This new route would provide a direct connection between Mineta San Jose International Airport and downtown San Jose. The route would include stops at San Jose Diridon Station, Convention Center LR Station, and multiple downtown hotels. It would operate every 30 minutes from 5 a.m. to 11 p.m., seven days a week. Regular fares would apply on this new route. (Implementation Date - Oct. 2015) Page 3 of 9

74 15 NEW Line 56 (Sunnyvale Transit Center Component LR Station) This new weekday peak hour route would provide service from Sunnyvale Caltrain to the Component LR Station via Arques, Scott, Central Expressway & Trimble. It would operate from 6:30 9:30 a.m. and from 3:30 7 p.m. (Jan. 2016) NEW Line 354 (De Anza College Lockheed Martin) This new weekday peak hour route would provide limited-stop service every 30 minutes between De Anza College and Lockheed Martin via Sunnyvale Transit Center. It would operate primarily on De Anza Blvd, Sunnyvale-Saratoga and Mathilda. (July 2016) NEW BRT 522 (Palo Alto Transit Center Eastridge Transit Center) The Rapid 522 would be converted to BRT 522 bus rapid transit service with new BRT articulated vehicles, upgraded stop amenities, improved headways and longer spans. On weekdays, service would operate every 10 minutes during the day and every 20 minutes in the early morning (5:00 a.m. 6:00 a.m.) and late evenings (8:00 p.m. 11:00 p.m.). On Saturdays, service would be expanded to operate from 6:00 a.m. to 10:30 p.m. with buses running every 15 minutes during the day, and every 20 minutes in the early morning (6:00 a.m. 8 a.m.) and evening (7:00 p.m. 10:30 p.m.). On Sundays, service would be expanded to operate from 7:00 a.m. to 9:00 p.m. with buses running every 15 minutes during the day (9:00 a.m. 6:30 p.m.), and every 20 minutes in the early morning (7:00 a.m. 9:00 a.m.) and evening (6:30 9:00 p.m.). (Jan. 2016) Line 10 (Santa Clara Transit Center Metro LR Station) Weekday service frequency would be reduced from every 15 to every 30 minutes in conjunction with the establishment of the new Line 11 service. (Oct. 2015) Line 14 (Gilroy Transit Center St. Louise Hospital) Line 14 buses would continue south as Line 17 at St. Louise Hospital. (Oct. 2015) Line 17 (Gilroy Transit Center St. Louise Hospital) Line 17 would be extended north to St. Louise Hospital (see map), at which point the buses would continue south as Line 14. Weekday buses would continue to serve the Social Services office on Tomkins Ct. Line 17 would operate seven days a week. (Oct. 2015) Line 18 (Gilroy Transit Center Gavilan College) On weekdays, service would be extended to 9:30 p.m. Weekend service on Line 18 would be discontinued in order to provide better service on Lines 14 & 17. (Oct. 2015) Line 32 (San Antonio Transit Center Santa Clara Transit Center) This line would be re-routed off of Central Expwy onto Maude. Line 32 would also be converted to a local route instead of a community bus line, using larger buses and charging regular fares. A new eastbound weekday trip would be added at approx. 7:30 p.m., and a new westbound trip would be added at approx. 6:25 p.m. (Jan. 2016) Line 35 (Mountain View - Stanford Shopping Center) Saturday service would be improved to operate every 45 minutes from approximately 9:30 a.m. to 6:00 p.m. The Page 4 of 9

75 15 10:03 p.m. southbound weekday trip would be discontinued and the 9:10 p.m. northbound weekday trip would terminate at the Palo Alto Transit Center. (July 2015) Line 48 (Los Gatos Civic Center Winchester Transit Center) On weekdays, peak hour service would be reduced to operate every 45 minutes, and service would end at approx. 7 p.m. (July 2015) Line 49 (Los Gatos Civic Center Winchester Transit Center) On weekdays, peak hour service would be reduced to operate every 45 minutes. The 5:52 p.m. northbound Sunday trip would be discontinued. (July 2015) Line 51 (Moffett Field De Anza College) This line would be re-routed in Cupertino and merged with Line 81 to operate one continuous line Line 81 from Moffett Field to San Jose State University. It would provide new service on Homestead Rd. between Stelling and Wolfe. It would operate every 30 minutes on weekdays from 6:00 a.m. to 7:30 p.m., and hourly on Saturdays from 9:30 a.m. to 5:30 p.m. (July 2015) Line 55 (De Anza College Great America) New express trips (Line 55X) would provide faster, more direct service from Lakewood Village and north Sunnyvale to Fremont High School. These buses would operate on school days and travel on Fair Oaks Ave. instead of Maude Ave, Sunnyvale Ave and Old San Francisco Rd. On Saturdays, the 8:08 a.m. northbound trip would be split into two new trips leaving Stelling and Stevens Creek at approx. 7:40 a.m. & 8:40 a.m. (July 2015) Line 57 (West Valley College Great America) The weekday peak hour frequency would be improved to every 15 minutes in conjunction with a routing change to Line 58. (Jan. 2016) Sunday service would be improved to operate every 30 minutes between 9:30 a.m. and 5:30 p.m. (July 2015) Line 58 (West Valley College Santa Clara Transit Center) This line would be realigned to serve Lafayette St. and terminate at the Santa Clara Transit Center. Weekday service would operate from 6:00 a.m. to 7:30 p.m. with buses running every 30 minutes during peak hours and every 45 minutes during the midday. New Saturday service would operate hourly from 9:30 a.m. to 5:30 p.m. Service would no longer be provided on Saratoga Ave. between Fruitvale and Quito Rd. (Jan. 2016) Line 60 (Winchester Transit Center Great America) Sunday service would be improved to operate every 30 minutes between 9:30 a.m. and 5:30 p.m. (July 2015) Line 61 (Good Samaritan Hospital Sierra & Piedmont) On weekdays, the 9:38 p.m. northbound and 9:16 p.m. southbound trips would be discontinued. The 5:40 a.m. southbound trip would start at the Penitencia Creek Transit Center. (July 2015) Weekday service would be improved to operate a true 15 minute frequency. (April 2016) Page 5 of 9

76 15 Line 62 (Good Samaritan Hospital Sierra & Piedmont) Weekday service would be improved to operate a true 15 minute frequency. (April 2016) Line 66 (Kaiser San Jose Milpitas) The Saturday and Sunday schedules would be improved to operate every 20 minutes between 10:00 a.m. and 6:00 p.m. (Oct. 2015) Line 68 (Gilroy Transit Center San Jose Diridon Transit Center) The Saturday and Sunday schedules would be improved to operate every 20 minutes between 10:00 a.m. and 6:00 p.m. (Oct. 2015) Line 81 (Moffett Field San Jose State Univ.) This line would be extended from Vallco to serve Wolfe Rd., Homestead Rd. and Stelling Rd. and merged with Line 51 to provide one continuous line from Moffett Field to San Jose State University. It would operate every 30 minutes on weekdays from 6:00 a.m. to 7:30 p.m., and hourly on Saturdays from 9:30 a.m. to 5:30 p.m. (July 2015) Line 89 (California Ave Caltrain Palo Alto Veteran s Hospital) New bi-directional midday service would be introduced on weekdays, operating every minutes. (Oct. 2015) Line 101 (Camden & Hwy 85 Palo Alto) This line would be extended on a trial basis to provide service to the main Stanford Campus. (July 2015) Line 102 (South San Jose Palo Alto) Selected trips would be extended on a trial basis to provide service to the main Stanford Campus. (July 2015) A new, later northbound a.m. trip would be added, as well as an additional southbound p.m. trip. (Trip times and effective date to be determined) Line 103 (Eastridge Palo Alto) Selected trips would be extended on a trial basis to provide express service to the main Stanford Campus. (July 2015) A new, later northbound a.m. trip would be added, as well as an additional southbound p.m. trip. (Trip times and effective date to be determined) Line 120 (Fremont BART Lockheed Martin) This line would continue to start at Fremont BART, but it would be rerouted to serve the Warm Springs BART Station instead of stopping at Mission Blvd. & Paseo Padre. A new southbound a.m. trip would be added between the first two trips, and an extra northbound p.m. trip would be added (Trip times to be determined). Current service to the Shoreline area in Mountain View would be discontinued. These changes are proposed in conjunction with the BART extension to Warm Springs. Additional changes will be proposed as BART extends further south. (Jan. 2016) Line 140 (Fremont BART Mission College & Montague) This line would continue to start at Fremont BART, but it would be rerouted to serve the Warm Springs BART Station instead of stopping at Mission Blvd. & Paseo Padre, and it would also stop at Great Mall. These changes are proposed in conjunction with the BART extension to Page 6 of 9

77 15 Warm Springs. Additional changes will be proposed as BART extends further south. (Jan. 2016) Line 168 (Gilroy Transit Center San Jose Diridon Transit Center) An additional northbound a.m. trip and southbound p.m. trip would be added. (Trip times and effective date to be determined) Line 180 (Great Mall Transit Center Warm Springs BART) Line 180 would operate from Warm Springs BART to Great Mall and no longer serve Fremont BART. Line 180 would operate every 30 minutes during peak hours, and hourly during the midday and evening. The scheduled trips to and from Aborn & White would be discontinued. These changes are proposed in conjunction with the BART extension to Warm Springs. Additional changes will be proposed as BART extends further south. (Jan. 2016) Line 181 (San Jose Diridon Transit Center Fremont BART) On weekdays, midday service would be improved to operate every 15 minutes. On Sundays, all trips would operate to downtown San Jose every 20 minutes, similar to Saturday service. The routing would not change at this time, but additional changes will be proposed as BART extends further south. (Jan. 2016) Line 182 (Palo Alto IBM Bailey) The routing would be modified to remain on Santa Teresa Blvd. instead of operating on Via Del Oro, San Ignacio and Bernal. A stop would be maintained at Santa Teresa & Bernal. (July 2015) Line 323 (DeAnza College Downtown San Jose) On weekdays, service would operate every 12 minutes. Weekday and Saturday evening service would be improved to operate every 20 minutes. On Sundays, service will begin at 8 a.m., operating every 30 minutes until 9 a.m., and new Sunday evening service would operate every 30 minutes until 9 p.m. (Jan. 2017) Line 328 (Almaden Expy & Via Valente Lockheed Martin) An additional northbound morning trip and one southbound afternoon trip would be added between the existing trips. (Oct. 2016) Light Rail Recommendations Line 901 (Santa Teresa Alum Rock) On weekends, the 7:30 a.m. and 8:03 a.m. southbound trips would be extended to start at Baypointe instead of Civic Center. (Jan. 2016) Line 902 (Winchester Mountain View) On weekdays, a 10:06 a.m. southbound trip would be added from Mountain View to Gish. On weekends, the 7:10 a.m. southbound trip would be extended to start at Mountain View instead of Civic Center. (Jan. 2016) Page 7 of 9

78 15 ADA PARATRANSIT IMPACTS The Americans with Disabilities Act of 1990 (ADA) requires VTA to provide paratransit service at a level that is comparable to its bus and light rail service for individuals with functional disabilities who are unable to use VTA bus and rail service for some or all of their trips. VTA contracts with OUTREACH, a non-profit organization, to provide nearly 800,000 annual trips. VTA provides paratransit service within a ¾ mile corridor around the service area boundary of VTA bus routes and light rail during the same hours of the day and days per week that bus and light rail trains are running on those routes. This approach provides equity between the bus/rail service network and the paratransit service. However, as bus routes are changed or service hours are reduced, paratransit clients may be impacted. A preliminary analysis of the FY FY 2017 Transit Service Plan has identified several proposals that will have an impact on the paratransit service area and the time periods during which paratransit service will be made available. Following the public comment period, staff will conduct additional analyses to determine the full scope of this impact and any others affecting the current paratransit service area. TITLE VI - SERVICE EQUITY ANALYSIS: In accordance with the Final Federal Title VI Circular (FTA Circular B), a Title VI Service Equity Analysis must be completed for VTA s FY FY2017 Transit Service Plan. The primary purpose of the Service Equity Analysis is to assess the effects of proposed major service changes on minority and low-income populations. Following the public comment period, a full Service Equity Analysis will be completed to determine if the revised major service change recommendations in the final FY 2016 FY 2017 Transit Service Plan would create a disparate impact on minority passengers or a disproportionate burden on low-income riders. FISCAL IMPACT: Sufficient funds to operate and maintain the proposed service levels will be included in the Recommendaed FY2016 and FY2017 VTA Transit Fund Operating Budget. The annualized expenses of the two years service changes combine to $14 million. The actual expenses in the first two years will be less, as the services are phaed in over the two year period. STANDING COMMITTEE DISCUSSION/RECOMMENDATION: Committee members inquired as to how the current Line 10 and the proposed Line 11 would work together as they both serve the San Jose International Airport. Staff indicated that the new proposed Line 11 would serve downtown San Jose directly and would charge a regular fare. The current Line 10 is free, as the San Jose Airport partially subsidizes the service as part of their compliance with the Airport Master Plan EIR. Staff indicated that the Airport and some early public commentators are concerned with the proposed reduction in service on Line 10 to fund the new Line 11. Staff will return to TPO in April with further information on this issue. Page 8 of 9

79 15 Committee members also asked if Line 10 is being impacted by the new Avaya Stadium and staff said that extra service on that route is being added during game days and a new Line 231 from Downtown San Jose has also been implemented. The committee also discussed the proposed changes to VTA services due to the extension of BART to Warms Springs and the procurement of new BART cars. Due to the BART car procurement schedule only one of the two BART lines currently serving Fremont Station will be extended to Warm Springs, which will impact VTA bus service plans. Committee members also asked that the Transit Service Plan be shared with elected officials and city staff. Prepared by: Jim Unites Memo No ATTACHMENTS: Attachment I FY16-FY17 Transit Service Plan Brochure (PDF) Page 9 of 9

80 15.a Attachment I FY16-FY17 Transit Service Plan Brochure VTA Proposed FY2016 and FY2017 Transit Service Plan March 2015 Public Meetings From March 16 to March 23, 2015, VTA will hold seven public meetings to present the Proposed FY 2016 and 2017 Transit Service Plan. The goal of these public meetings is to obtain public input and incorporate any recommendations to improve the service plan. If approved, this plan would be implemented over a two-year period, beginning in July The FY 2016 and FY 2017 Transit Service Plan represents an overall increase in service levels. One aspect of the plan is to reallocate low-performing service and improve service in areas where there are higher ridership demands. The proposed changes include new routes, routing changes to existing lines, and increases in frequency and span of service. The proposed plan can be viewed at VTA Public Meetings Monday, March 16, 2015, 2:00 p.m. County of Santa Clara, Board Chambers 70 West Hedding Street, San Jose Served by VTA Light Rail and Bus Lines 61, 62, 66, and 181. Monday, March 16, 2015, 6:30 p.m. Campbell Community Center, Roosevelt Room 1 West Campbell Avenue, Campbell Served by VTA Bus Lines 26 and 60. Tuesday, March 17, 2015, 7:00 p.m. Fremont Teen Center Paseo Padre Parkway, Fremont Served by VTA Bus Line 181. Wednesday, March 18, 2015, 6:30 p.m. Sunnyvale City Hall, Council Chambers 456 W. Olive Avenue, Sunnyvale Served by VTA Bus Lines 22, 54, and 522. Thursday, March 19, 2015, 2:00 p.m. Gilroy City Hall, Board Chambers 7351 Rosanna Street, Gilroy Served by VTA Bus Line 19. Thursday, March 19, 2015, 6:30 p.m. Valley Transportation Authority, Auditorium 3331 N. 1 st Street, San Jose Served by VTA Light Rail and Bus Line 58. Monday, March 23, 2015, 6:30 p.m. VTA Downtown Customer Service Center 55-A West Santa Clara Street, San Jose Served by VTA Light Rail and Bus Lines 22, 23, 63, 64, 65, 66, 68, 72, 73, 81, 82, 181, 323, 522, and DASH.

81 15.a Public Input Following the public comment period, a revised transit service plan will be presented to the VTA Transit Planning & Operations Committee on April 16, 2015, as well as VTA s Board of Directors on May 7, 2015, for review and approval. If you are unable to attend any of the meetings, please submit your comments by Monday, March 23, 2015, to VTA by: Mail: VTA Customer Service 3331 North First Street San Jose, CA Telephone: (408) TTY: (408) Fax: (408) customer.service@vta.org Website: In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency that Proposed need translation and interpretation FY 2016 services. - Individuals 2017 requiring Transit ADA accommodations Service or language Plan assistance should notify VTA Customer Service at least 5 days prior to the meeting.

82 15.a PROPOSED BUS CHANGES The proposed changes are scheduled for implementation in phases (between July 2015 and January 2017) and the dates are shown in parentheses. NEW Line 11 (San Jose Diridon Transit Center San Jose Airport) This new route would provide a direct connection between Mineta San Jose International Airport and downtown San Jose. The route would include stops at San Jose Diridon Station, Convention Center LR Station, and multiple downtown hotels (see map). It would operate every 30 minutes from 5 a.m. to 11 p.m., seven days a week. Regular fares would apply on this new route. (Oct. 2015) NEW Line 56 (Sunnyvale Transit Center Component LR Station) This new weekday peak hour route would provide service from Sunnyvale Caltrain to the Component LR Station via Arques, Scott, Central Expwy & Trimble (see map). It would operate from 6:30 9:30 a.m. and from 3:30 7 p.m. (Jan. 2016)

83 15.a NEW Line 354 (De Anza College Lockheed Martin) This new weekday peak hour route would provide limited-stop service every 30 minutes between De Anza College and Lockheed Martin via Sunnyvale Transit Center. It would operate primarily on De Anza Blvd, Sunnyvale-Saratoga and Mathilda (see map). (July 2016) Rapid 522 (Palo Alto Transit Center Eastridge Transit Center) The Rapid 522 would be converted to BRT 522 bus rapid transit service with new BRT articulated vehicles, upgraded stop amenities, improved headways and longer spans. On weekdays, service would operate every 10 minutes during the day and every 20 minutes in the early morning (5:00 a.m. 6:00 a.m.) and late evenings (8:00 p.m. 11:00 p.m.). On Saturdays, service would be expanded to operate from 6:00 a.m. to 10:30 p.m. with buses running every 15 minutes during the day, and every 20 minutes in the early morning (6:00 a.m. 8 a.m.) and evening (7:00 p.m. 10:30 p.m.). On Sundays, service would be expanded to operate from 7:00 a.m. to 9:00 p.m. with buses running every 15 minutes during the day (9:00 a.m. 6:30 p.m.), and every 20 minutes in the early morning (7:00 a.m. 9:00 a.m.) and evening (6:30 9:00 p.m.). (Jan. 2016)

84 15.a Line 10 (Santa Clara Transit Center Metro LR Station) Weekday service frequency would be reduced from every 15 to every 30 minutes in conjunction with the establishment of the new Line 11 service. (Oct. 2015) Line 13 (Almaden Expwy. & McKean Ohlone/Chynoweth LR Station) The afternoon schedule would be changed so that the last four southbound buses would leave Ohlone/Chynoweth at approximately 3:47 p.m., 4:47 p.m., 5:47 p.m. and 6:47 p.m. (July 2015) Line 14 (Gilroy Transit Center St. Louise Hospital) Line 14 buses would continue south as Line 17 at St. Louise Hospital (see map.) (Oct. 2015) Line 17 (Gilroy Transit Center St. Louise Hospital) Line 17 would be extended north to St. Louise Hospital (see map), at which point the buses would continue south as Line 14. Weekday buses would continue to serve the Social Services office on Tomkins Ct. Line 17 would operate seven days a week. (Oct. 2015) Line 18 (Gilroy Transit Center Gavilan College) On weekdays, service would be extended to 9:30 p.m. Weekend service on Line 18 would be discontinued in order to provide better service on Lines 14 & 17. (Oct. 2015) Line 19 (Gilroy Transit Center Wren & Mantelli) On weekdays, the 6:11 a.m. southbound and 6:32 a.m. northbound trips would be discontinued. (Oct. 2015) Line 22 (Palo Alto Transit Center Eastridge Transit Center) On Saturdays, an extra eastbound trip would be added between 10:00 p.m. and 11:15 p.m. and also between 11:36 p.m. and 12:37 a.m. Extra westbound trips would also be added on Saturdays between 5:00 a.m. and 6:00 a.m. and between 12:15 a.m. and 1:14 a.m. On Sundays, an extra eastbound trip would be added between 6:15 p.m. and 7:45 p.m. and also between 10:50 p.m. and 11:39 p.m. In the westbound direction on Sundays, a trip would be added between 10:28 p.m. and 11:31 p.m. (July 2015) Line 23 (De Anza College Alum Rock Transit Center) On Saturdays, an extra eastbound trip would be added at approx. 6:30 a.m. from De Anza College, and an extra westbound trip would be added between 6:14 a.m. and 7:57 a.m. On Sundays, an extra eastbound trip would be added at approx. 6:40 a.m. from De Anza College, and the 6:53 a.m. eastbound trip would be moved 20 minutes later. In the westbound direction on Sundays, a trip would be added at approximately 5:35 a.m. (July 2015)

85 15.a Line 32 (San Antonio Transit Center Santa Clara Transit Center) This line would be rerouted off of Central Expwy onto Maude (see map). Line 32 would also be converted to a local route instead of a community bus line, using larger buses and charging regular fares. A new eastbound weekday trip would be added at approx. 7:30 p.m., and a new westbound trip would be added at approx. 6:25 p.m. (Jan. 2016) Line 35 (Mountain View - Stanford Shopping Center) Saturday service would be improved to operate every 45 minutes from approximately 9:30 a.m. to 6:00 p.m. The 10:03 p.m. southbound weekday trip would be discontinued and the 9:10 p.m. northbound weekday trip would terminate at the Palo Alto Transit Center. (July 2015) Line 42 (Kaiser San Jose Evergreen Valley College) The 7:03 p.m. northbound weekday trip would be discontinued and the 6:18 p.m. northbound weekday trip would terminate at Monterey & Senter. The 6:35 a.m. southbound weekday trip would start at Silver Creek & Daniel Maloney. (July 2015) Line 46 (Great Mall Transit Center Milpitas High School) The 6:13 p.m. southbound weekday trip would be discontinued. (July 2015) Line 47 (Great Mall Transit Center McCarthy Ranch) The 8:54 p.m. southbound weekday trip would be discontinued and the 8:27 p.m. northbound weekday trip would terminate at Calaveras & Hillview. (July 2015) Line 48 (Los Gatos Civic Center Winchester Transit Center) On weekdays, peak hour service would be reduced to operate every 45 minutes, and service would end at approx.. 7 p.m. (July 2015) Line 49 (Los Gatos Civic Center Winchester Transit Center) On weekdays, peak hour service would be reduced to operate every 45 minutes. The 5:52 p.m. northbound Sunday trip would be discontinued. (July 2015) Line 51 (Moffett Field De Anza College) This line would be re-routed in Cupertino and merged with Line 81 to operate one continuous line Line 81 from Moffett Field to San Jose State University (see Line 81 map). It would provide new service on Homestead Rd. between Stelling and Wolfe. It would operate every 30 minutes on weekdays from 6:00 a.m. to 7:30 p.m., and hourly on Saturdays from 9:30 a.m. to 5:30 p.m. (July 2015) Line 55 (De Anza College Great America) New express trips (Line 55X) would provide faster, more direct service from Lakewood Village and north Sunnyvale to Fremont High School. These buses would operate on school days and travel on Fair Oaks Ave. instead of Maude Ave, Sunnyvale Ave and Old San Francisco Rd. On Saturdays, the 8:08 a.m. northbound trip would be split into two new trips leaving Stelling and Stevens Creek at approx. 7:40 a.m. & 8:40 a.m. (July 2015) Line 57 (West Valley College Great America) The weekday peak hour frequency would be improved to every 15 minutes in conjunction with a routing change to Line 58. (Jan. 2016) Sunday service would be improved to operate every 30 minutes between 9:30 a.m. and 5:30 p.m. (July 2015)

86 15.a Line 58 (West Valley College Santa Clara Transit Center) This line would be realigned to serve Lafayette St. and terminate at the Santa Clara Transit Center (see map and Lines 56 & 57 for related changes). Weekday service would operate from 6:00 a.m. to 7:30 p.m. with buses running every 30 minutes during peak hours and every 45 minutes during the midday. New Saturday service would operate hourly from 9:30 a.m. to 5:30 p.m. Service would no longer be provided on Saratoga Ave. between Fruitvale and Quito Rd. (Jan. 2016) Line 60 (Winchester Transit Center Great America) Sunday service would be improved to operate every 30 minutes between 9:30 a.m. and 5:30 p.m. (July 2015) Line 61 (Good Samaritan Hospital Sierra & Piedmont) On weekdays, the 9:38 p.m. northbound and 9:16 p.m. southbound trips would be discontinued. The 5:40 a.m. southbound trip would start at the Penitencia Creek Transit Center. (July 2015) Weekday service would be improved to operate a true 15 minute frequency. (April 2016) Line 62 (Good Samaritan Hospital Sierra & Piedmont) Weekday service would be improved to operate a true 15 minute frequency. (April 2016) Line 66 (Kaiser San Jose Milpitas) The Saturday and Sunday schedules would be improved to operate every 20 minutes between 10:00 a.m. and 6:00 p.m. (Oct. 2015) Line 68 (Gilroy Transit Center San Jose Diridon Transit Center) The Saturday and Sunday schedules would be improved to operate every 20 minutes between 10:00 a.m. and 6:00 p.m. (Oct. 2015) Line 70 (Capitol LRT Station Great Mall Transit Center) On Saturdays, the 6:26 a.m. southbound trip would be split into two new trips leaving Great Mall at approx. 6:10 a.m. and 6:50 a.m. (July 2015) Line 72 (Senter & Monterey Downtown San Jose) On weekdays, an extra northbound trip would be added between 8:30-9:30 a.m. to improve the frequency. Similarly, an extra southbound trip would be added between 6:30-7:30 p.m. On Sundays, a new 6:15 a.m. northbound trip would be added. (July 2015) Line 81 (Moffett Field San Jose State Univ.) This line would be extended from Vallco to serve Wolfe Rd., Homestead Rd. and Stelling Rd. and merged with Line 51 to provide one continuous line from Moffett Field to San Jose State University (see map). It would operate every 30 minutes on weekdays from 6:00 a.m. to 7:30 p.m., and hourly on Saturdays from 9:30 a.m. to 5:30 p.m. (July 2015) Line 82 (Westgate Downtown San Jose) Sunday service would start one hour earlier at approx. 8 a.m. and end one hour later at approx. 6:30 p.m. (July 2016) Line 89 (California Ave Caltrain Palo Alto Veteran s Hospital) New bi-directional midday service would be introduced on weekdays, operating every minutes. (Oct. 2015) Line 101 (Camden & Hwy 85 Palo Alto) This line would be extended on a trial basis to provide service to the main Stanford Campus. (July 2015) Line 102 (South San Jose Palo Alto) Selected trips would be extended on a trial basis to provide service to the main Stanford Campus. (July 2015)

87 15.a A new, later northbound a.m. trip would be added, as well as an additional southbound p.m. trip. (Trip times and effective date to be determined) Line 103 (Eastridge Palo Alto) Selected trips would be extended on a trial basis to provide express service to the main Stanford Campus. (July 2015) A new, later northbound a.m. trip would be added, as well as an additional southbound p.m. trip. (Trip times and effective date to be determined) Line 120 (Fremont BART Lockheed Martin) This line would continue to start at Fremont BART, but it would be rerouted to serve the Warm Springs BART Station instead of stopping at Mission Blvd. & Paseo Padre (see Fremont Express Bus map). A new southbound a.m. trip would be added between the first two trips, and an extra northbound p.m. trip would be added (Trip times to be determined). Current service to the Shoreline area in Mountain View would be discontinued. These changes are proposed in conjunction with the BART extension to Warm Springs. Additional changes will be proposed as BART extends further south. (Jan. 2016) Line 140 (Fremont BART Mission College & Montague) This line would continue to start at Fremont BART, but it would be rerouted to serve the Warm Springs BART Station instead of stopping at Mission Blvd. & Paseo Padre, and it would also stop at Great Mall (see Fremont Express Bus map). These changes are proposed in conjunction with the BART extension to Warm Springs. Additional changes will be proposed as BART extends further south. (Jan. 2016) Line 168 (Gilroy Transit Center San Jose Diridon Transit Center) An additional northbound a.m. trip and southbound p.m. trip would be added. (Trip times and effective date to be determined) Line 180 (Great Mall Transit Center Warm Springs BART) Line 180 would operate from Warm Springs BART to Great Mall and no longer serve Fremont BART (see Fremont Express Bus map). Line 180 would operate every 30 minutes during peak hours, and hourly during the midday and evening. The scheduled trips to and from Aborn & White would be discontinued. These changes are proposed in conjunction with the BART extension to Warm Springs. Additional changes will be proposed as BART extends further south. (Jan. 2016) Line 181 (San Jose Diridon Transit Center Fremont BART) On weekdays, midday service would be improved to operate every 15 minutes. On Sundays, all trips would operate to downtown San Jose every 20 minutes, similar to Saturday service. The routing would not change at this time, but additional changes will be proposed as BART extends further south. (Jan. 2016)