COMMITTEE FOR TRANSPORTATION MOBILITY & ACCESSIBILITY AGENDA

Transcription

1 COMMITTEE FOR TRANSPORTATION MOBILITY & ACCESSIBILITY Thursday, January 17, :00 AM VTA Conference Room B North First Street San Jose, CA AGENDA COMMITTEE MISSION The VTA Committee for Transportation Mobility and Accessibility provides guidance and perspective to the Board of Directors on VTA transit and transportation accessibility matters to help ensure complete access to all users in Santa Clara County, doing so by facilitating dialogue with, representing and advocating the needs of the disabled and senior communities. CALL TO ORDER 1. ROLL CALL 2. INTRODUCTION OF AUDIENCE MEMBERS 3. ORDERS OF THE DAY 4. PUBLIC PRESENTATIONS This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda, within the Committee s jurisdiction. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 5. Receive the Committee Staff Report. (Verbal Report) MV Transportation Corrective Action Follow-up (Siedentopf) (Verbal Report) October 8, 2018 Service Change Impact to Paratransit (Vogel) (Verbal Report)

2 Santa Clara Valley Transportation Authority Committee for Transportation Mobility & Accessibility January 17, Measure B update (Verbal Report) CONSENT AGENDA 6. ACTION ITEM - Approve the Regular Meeting Minutes of November 8, INFORMATION ITEM - Receive the FY2019 First Quarter Transit Operations Performance Report. 8. INFORMATION ITEM - Receive a report on the January 14, 2019 service changes. 9. INFORMATION ITEM - Receive the Chief Operating Officer's Report. REGULAR AGENDA 10. ACTION ITEM - Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for ACTION ITEM - Recommend that the VTA Board of Directors approve draft framework of the proposed 2016 Measure B Innovative Transit Service Models Competitive Grant Program. 12. DISCUSSION ITEM - Review and discuss the updated Paratransit Privacy Policy. 13. INFORMATION ITEM - Receive information on the new Proterra electric buses. (Verbal Report) REPORTS 14. Receive the Citizens Advisory Committee/Citizens Watchdog Committee Report. (Verbal Report) 15. Receive the Chairperson's Report. (Verbal Report) OTHER 16. INFORMATION ITEM - Receive workplan update. 17. ANNOUNCEMENTS 18. ADJOURN Page 2

3 Santa Clara Valley Transportation Authority Committee for Transportation Mobility & Accessibility January 17, 2019 In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at (408) or board.secretary@vta.org or (408) (TTY only). VTA s home page is or visit us on (408) : 中文 / Español / 日本語 / Çѱ¹¾î / tiếng Việt / Tagalog. All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Monday, Tuesday, and Wednesday prior to the meeting. This information is available on VTA s website at and also at the meeting. Page 3

4 Committee Staff Report VTA Advisory Committees January 2019

5 Committee Staff Report VTA Board of Directors actions January 10, 2019 VTA Advisory Committees January 2019

6 2019 College Football Playoff National Championship VTA Board of Directors Regular Meeting January 10, 2019

7 2019 College Football Playoff National Championship Game Day Ridership: Light Rail 12,944 Bus 886 System 13,830 Unscheduled Operator Absences: 1/7/2019 Cerone Chaboya North Total from all 3 bus divisions Average Monday Compared to 1/8/18 Unscheduled absences VTA Board of Directors Regular Meeting January 10, 2019

8 2019 College Football Playoff National Championship VTA Board of Directors Regular Meeting January 10, 2019

9 2019 College Football Playoff National Championship Safety, Integrity, Quality, Sustainability Diversity, and Accountability are state your Core Values. I can say unequivo that your values shined. As a customer the narrative that spoke best for VTA w Care and Pride. Ronald Chico, Visitor and LA Metro Operator of 27 ye

10 2019 College Football Playoff National Championship Just wanted to commend all the folks at VTA for having an easy to use website, app and a special arrangemen game, it was great to see how clear and enjoyable you folks at VTA made the trip and experience for a bay a and first time VTA rider like me. Kudos and thanks for your awesome efforts. anonymous

11 Committee Staff Report VTA Advisory Committees January 2019

12 Paratransit Service Improvement Update 1

13 Service Improvement Plan Update On Time Compliance -Driver Shortage -Trapeze System Setup and Improvement Call Center Response Times -Call Center Staffing -Call Distribution Customer Service -Staff Retraining -Driver Training -Supplemental Service Provider -Quality Assurance and Reporting 2

14 On Time Compliance Driver Shortage Fully staffed with 212 operators. Continuing recruitment for additional 4 operators Trapeze System Setup and Improvement Expertise in System Speed Set up working on setting our street routing speeds to correct speeds for our area by: Street Type, Area, and Time of Day Initial Speed Changes Completed On Board Times New Run Cut (Distribution of Resources) Adjusting/reducing amount of service provided to Supplemental Service Providers Distribution of Resources based on travel patterns Better alignment of vehicles to passenger needs Maximizing use of vehicles to service needs 3

15 Performance Improvements 95.00% OTP Comparison Sep-Jan 2017/2018/ % 85.00% 80.00% 75.00% 70.00% Sep Oct Nov Dec Jan 19 (MTD) OTP OTPA OTP (2017) OTPA (2017) 4

16 Call Center Response Time Staffing Call Center recruiting reservationist (2 openings) Utilizing Temp Agency to augment for openings Dispatch, Scheduling fully staffed Call Distribution Continuing Cross Training all Call Center Team Members for all types of calls to maximize flexibility/efficiency in call distribution during heavy call time Marketing of IVR and PASS WEB as an alternate Continuing marketing (ongoing process). 5

17 Call Center Response Time Sep Oct Nov Dec Jan 19 Speed to Ans (seconds) Abandoned Calls (%) Over 5 Min Queue Calls Abandoned Calls offered

18 Management Focus Service - Continuing Improvements in On-Time Performance (Appt/Pickup) - Continuing Monitoring/Improving Call Wait/Hold Times Taxi - Reduction of trips - Training/Meetings (Standards/Customer Service/Policy/Procedures) Quality Assurance - Tracking Trends (Comment/Complaints) - Increased Observations/Evaluations of Operators, Staff and Supp Providers Management - Actively Monitoring Pullouts (Personnel Interaction/Alerts) - Daily Review of Scheduling and Performance Metrics 7

19 Local Streets and Roads 2016 Measure B Update: December 2018 BART Phase II Bicycle/Pedestrian Draft Master Agreement o Sent to CIPWG/TAC members for second round of reviews o Comments due Complete Streets Checklist finalizing layout Program manual development o Internal review No action Education/Encouragement o Draft Master Agreement development internal review o VTA/SCCo developing countywide activities Capital Project Competitive Grant 10 year program o Draft Criteria Aug/Sept/Jan CIPWG & Feb BPAC o Program manual development initial stage Planning Project Competitive Grant Program early stage of development Caltrain Grade Separation Caltrain Corridor Capacity Improvements Highway Interchanges Finalizing draft Implementation Plan scope in conjunction with all three cities and Caltrain Working with Caltrain on rescheduling South County three train schedule once Positive Train Control project is completed anticipated July 2019 Draft funding agreement for $4.3 million approved at June BOD internal review Noise mitigation program development o Reviewing eligibility o Reviewing existing criteria County Expressways SR 85 Corridor Transit Operations Continue working with County staff as County is reconsidering priorities and action plan. Transit Guideway Study Task 2 o MTC agreement executed o Awaiting MTC process to enter into TIP possibly Jan 2019 Innovative Mobility draft framework o Jan TAC/CAC/CTMA/PAC /CMPP o Feb BOD o Criteria Development Spring 2019 Upcoming BOD/Committee Items Miscellaneous MT #6692 Bike/Ped Capital Grant Program Draft Criteria o Feb BPAC o March TAC/BPAC MT #6128 Innovative Transit Mobility Grant Program Draft Framework o Jan TAC/CAC/CTMA/PAC /CMPP & Feb BOD FY20 & FY21 budget needs for 2016 Measure B in discussion

20 6 CALL TO ORDER Committee for Transportation Mobility & Accessibility Thursday, November 8, 2018 MINUTES The Regular Meeting of the Committee for Transportation Mobility and Accessibility (CTMA) was called to order at 10:00 a.m. by First Vice Chairperson Morrow in Conference Room B-106, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San Jose, California. 1. ROLL CALL Attendee Name Title Status Kathy Bonilla Member Present Sara Court Member Present Jeffery Darling Member Absent Rowan Fairgrove Member Absent Christine Fitzgerald Chairperson Absent Cheryl Hewitt Member Absent Melba Holliday Member Present Jeffery Jokinen Member Absent Tricia Kokes Second Vice Chairperson Present John Macon Alternate Member N/A Lupe Medrano Member Present Laura Michels Member Absent Alexandra Morris Member Present Aaron Morrow First Vice Chairperson Present Dilip Shah Member Present Chaitanya Vaidya Member Absent Lori Williamson Member Absent * Alternates do not serve unless participating as a Member. A quorum was present. 2. INTRODUCTION OF AUDIENCE MEMBERS David Siedentopf, General Manager, MV Transportation; Holly Perez, Public Information Officer; Inez Evans, Chief Operations Officer; Aiko Cuenco, Transportation Planner III; Jason Kim, Senior Transportation Planner; Melissa Cerezo, Senior Transportation Planner; Malahat Owrang, Transportation Planner III; Suet Nguyen,

21 6 Senior Management Analyst;, Lauren Rosiles, Management Analyst; and Leslie Garcia, Office Specialist II. 3. ORDERS OF THE DAY First Vice Chairperson Morrow noted that part of Agenda Item #5., MV Transportation Corrective Action report would be heard following Agenda Item #13., North First Street Light Rail Improvements. M/S/C (Holliday/Bonilla) to approve the Orders of the Day. RESULT: MOVER: SECONDER: AYES: NOES: ABSENT: APPROVED [UNANIMOUS] Orders of the Day Melba Holliday, Member Kathy Bonilla, Member Bonilla, Court, Holliday, Kokes, Medrano Morris, Morrow, Shah None Darling, Fairgrove, Hewitt, Jokinen, Michels, Fitzgerald, Vaidya, Williamson 4. PUBLIC PRESENTATIONS First Vice Chairperson Morrow reported about an incident on bus route 81 where he was denied boarding due to the operator being unable to secure his wheelchair. Member Bonilla requested clarification on VTA's policy regarding service animals. VTA staff noted they would provide to Member Bonilla at a future date, information about VTA s service animals. First Chairperson Morrow requested a Member submit in writing to VTA staff, concerns about receiving inconsistent scheduling times from customer service representatives. 5. Committee Staff Report Aaron Vogel, Regional Transportation Services Manager and Staff Liaison, provided a report, highlighting the following: 1) summary of actions the VTA Board of Directors (Board) took at their November 1, 2018, meeting; 2) update on the Silicon Valley Express Lanes Program Toll Ordinance; 3) the Next Generation of Clipper; 4) EZFare mobile app; and 5) announced the Ad Hoc Financial Stability Committee will meet on November 16, Mr. Vogel introduced Suet Nguyen, Senior Management Analyst, who provided a brief overview of the Mobility Assistance Program (MAP), highlighting: 1) program goals; 2) unmet transportation needs; and 3) implementation plan. NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE MOTION PASSED UNANIMOUSLY. Committee for Transportation Mobility & Accessibility Minutes Page 2 of 7 November 8, 2018

22 6 CONSENT AGENDA 6. Regular Meeting Minutes of September 13, 2018 M/S/C (Kokes/Medrano) to approve the Regular Meeting Minutes of September 13, Transit Operations Performance Report - Annual- FY2018 M/S/C (Kokes/Medrano) to receive the FY2018 Annual Transit Operations Performance Report. 8. Chief Operating Officer's Report M/S/C (Kokes/Medrano) to receive the Chief Operating Officer's Report. RESULT: APPROVED [UNANIMOUS] Consent Agenda Items #6-8 MOVER: Tricia Kokes, Second Vice Chairperson SECONDER: Lupe Medrano, Member AYES: Bonilla, Court, Holliday, Kokes, Medrano Morris, Morrow, Shah NOES: None ABSENT: Darling, Fairgrove, Hewitt, Jokinen, Michels, Fitzgerald, Vaidya, Williamson REGULAR AGENDA 9. Election Process for 2019 Advisory Committee Leadership: Appoint Nomination Subcommittee Elaine Baltao, Board Secretary, provided an overview of the 2019 Advisory Committee Leadership Election Process. On order of First Vice Chairperson Morrow and there being no objection, Members Morrow and Kokes were appointed to the Nomination Subcommittee to identify Committee members interested in serving as the chairperson or vice chairperson for Station Access Policy Aiko Cuenco, Transportation Planner III, provided an overview of the staff report and provided a presentation entitled Station Access Policy, highlighting: 1) Policy Consistency; 2) Access Policies and Practices; 3) Station Access Policy; 4) Guiding Principles; 5) Station Access Hierarchy; and 6) Next Steps. Members of the Committee discussed the following: 1) the removal of shelters and benches along bus route 23; 2) Americans with Disabilities Act (ADA); and 3) commended staff for streamlining the approach with other policies. Committee for Transportation Mobility & Accessibility Minutes Page 3 of 7 November 8, 2018

23 6 VTA staff noted they would provide follow-up regarding removals of any benches and shelters along bus route 23. M/S/C (Medrano/Holliday) to recommend that the VTA Board of Directors adopt a Station Access Policy for VTA. RESULT: APPROVED [UNANIMOUS] Regular Agenda #10 MOVER: Lupe Medrano, Member SECONDER: Melba Holliday, Member AYES: Bonilla, Court, Holliday, Kokes, Medrano Morris, Morrow, Shah NOES: None ABSENT: Darling, Fairgrove, Fitzgerald, Hewitt, Jokinen, Michels, Vaidya, Williamson 11. VTA Land Use and Development Review Policy Melissa Cerezo, Senior Transportation Planner, provided an overview of the staff report and provided a presentation entitled Land Use and Development Review Policy, highlighting: 1) Policy consistency; 2) Why are we creating this; 3) Policy Outreach; 4) Principles; 5) Strategies to Fulfill Principles; 6) Policy Tools; and 7) Next Steps. Members of the Committee made the following comments: 1) key corridors being impacted by the policy; and 2) noted the importance of trust and would like to see cohesiveness across the various jurisdictions. M/S/C (Bonilla/Holliday) to recommend that the VTA Board of Directors approve the VTA Land Use and Development Review Policy. RESULT: APPROVED [UNANIMOUS] Regular Agenda #11 MOVER: Kathy Bonilla, Member SECONDER: Melba Holliday, Member AYES: Bonilla, Court, Holliday, Kokes, Medrano Morris, Morrow, Shah NOES: None ABSENT: Darling, Fairgrove, Fitzgerald, Hewitt, Jokinen, Michels, Vaidya, Williamson 12. Proposed Design Guidance for Bike Lanes and Cycle Tracks at Bus Stops Malahat Owrang, Transportation Planner III, provided an overview of the staff report. Members of the Committee and staff had a robust discussion about the following: 1) bike lanes in downtown San Jose; 2) any city ordinances or fines in place for bicyclists using sidewalks; 3) concerns about raised platforms; 4) the use of at-grade crossings versus raised platforms; and 5) individuals who have problems with inclines. Committee for Transportation Mobility & Accessibility Minutes Page 4 of 7 November 8, 2018

24 6 Ms. Owrang reported that ADA guidelines were considered and the proposed design is a guide for local agencies. A Member of the Committee requested a joint meeting between CTMA members and Bicycle & Pedestrian Advisory Committee Members to provide design feedback, noting the need to collaborate with the bicyclist community to find common ground. A subcommittee composed of First Vice Chairperson Morrow, Members Kokes and Medrano was formed. On order of First Vice Chairperson Morrow, and there being no objection, the Committee received a report on VTA's draft design guidelines for accommodating bike lanes and cycle tracks at bus stops. 13. North First Street Light Rail Improvements Jason Kim, Senior Transportation Planner, provided an overview of the staff report and provided a presentation entitled North First Street Light Rail Improvements, highlighting: 1) Speeding up Light Rail; 2) VTA Strategic Plan; 3) Light Rail Maximum Speeds; 4) Light Rail Actual Speeds; 5) Light Rail Operating Inefficiency Increasing; 6) Light Rail Operating Delays System wide; 7) North First Street and Delays; 8) Light Rail Enhancement project; 9) Improving Signal Priority; 10) Adaptive Pedestrian Detection; and 11) First and Tasman. A Member of the Committee requested status of a referral from the September 2018 CTMA meeting regarding a request for a presentation about safety and the benefits of using FLIR cameras; and further requested follow-up about a list of operational FLIR cameras in the City of San Jose. On order of First Vice Chairperson Morrow, and there being no objection, the Committee received an update on the North First Street Light Rail Improvements. The Agenda was taken Out of Order. 5. Committee Staff Report (continued) MV Transportation Corrective Action David Siedentopf, MV General Manager, provided a report on the following: 1) update on the service improvement plan; 2) overview of on-time compliance efforts and recent performance improvement trends; 3) overview of call center response time; and 4) customer service and management focus. Mr. Vogel reported that VTA took action in response to CTMA s feedback last September. VTA s goal is to have an open dialogue with the Committee; and periodic improvement updates will be given to the Committee. Committee for Transportation Mobility & Accessibility Minutes Page 5 of 7 November 8, 2018

25 6 REPORTS Members of the Committee and staff engaged in discussion about the following: 1) changes to the service area in Fremont, resulting in increased fares; 2) the various analysis VTA completed on service area changes and the impacts it would have; 3) routing concerns; 4) tools used for tracking ridership; 5) improving communication; and 6) batching process. First Vice Chairperson Morrow would like the following brought back to the Committee in January 2018: 1) improvements on the batching process; 2) the data software used to track on-time performance and any improvements made; 3) plans on improving training and communication with the disability community; and 4) the analysis VTA completed around service area changes and its impacts. Member Kokes left the meeting at 11:57 a.m. and a Committee of the Whole was declared. 14. Citizens Advisory Committee/Citizens Watchdog Committee Report First Vice Chairperson Morrow reported CAC requested a presentation on the MV Transportation paratransit corrective action plan. 15. Chairperson's Report OTHER First Vice Chairperson Morrow reported about a conference call with Chairperson Fitzgerald and VTA staff about emergency disaster plans for Santa Clara County and how paratransit is utilized during an emergency disaster. Mr. Vogel noted VTA hired a consultant to help develop the plan and will continue to provide Committee updates. 16. Committee Work Plan Mr. Vogel informed the Committee on items scheduled for the January meeting. First Vice Chairperson Morrow discussed a possible workshop in the future to discuss paratransit data being used publicly for better transparency with the VTA Access Paratransit Program. On order of First Vice Chairperson Morrow, and there being no objection, the Committee reviewed the Committee Work Plan. 17. ANNOUNCEMENTS There were no Announcements. Committee for Transportation Mobility & Accessibility Minutes Page 6 of 7 November 8, 2018

26 6 18. ADJOURNMENT On order of First Vice Chairperson Morrow and there being no objection, the Committee meeting was adjourned at 12:04 p.m. Respectfully submitted, Theadora Abraham, Board Assistant VTA Office of the Board Secretary Committee for Transportation Mobility & Accessibility Minutes Page 7 of 7 November 8, 2018

27 7 Date: November 1, 2018 Current Meeting: January 17, 2019 Board Meeting: n/a BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Committee for Transportation Mobility & Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans SUBJECT: Transit Operations Performance Report - Q1 FY 2019 FOR INFORMATION ONLY BACKGROUND: The FY2019 First Quarter Transit Operations Performance Report presents the first fiscal quarter's year-to-date (July 2018-September 2018) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. DISCUSSION: Ridership (page 6 of the report) Bus ridership for the first quarter of FY2019 (July September 2018) totaled 6.8 million, a decrease of 4.0% compared to the same period in FY2018 (July2017-September 2017). Average weekday ridership was 88,671, down 3.3 % compared to the same period in FY2018. Light rail recorded 2.2 million boardings during the first quarter of FY2019, an increase of 0.4% compared to the same period of the prior fiscal year. Average weekday ridership was 28,739, up 2.2% compared to the first quarter of FY2018. Overall, the 9.0 million system ridership (bus and rail) was down 2.9%. Average weekday ridership decreased 2.0%, from 119,819 in the first quarter of FY2018 to 117,410 in this fiscal year s first quarter. Special Event Service: A total of fifteen stadium events occurred in the first quarter of FY nine at Avaya Stadium and six at Levi s Stadium. Events at Levi s Stadium were two preseason 49ers football games, one regular 49ers game, and two international soccer matches. A total of 60,052 riders took VTA to Levi s stadium during the six major events, averaging 10,009 per event.

28 7 Levis Stadium events Year Month Riders Events Average per event 2018 July 8, , August 30, , September 21, ,550 Totals 60, ,009 Key Performance Indicators (page 5 of the report) Service reliability performance for the system (both bus and light rail) in the first quarter of FY2019 was 99.66%, which exceeded the established goal. Bus on-time performance was 86.6%, slightly higher than the same period last year (86.1%). Light rail on-time performance was 84.2% in the first quarter of FY2019, slightly lower than last year s 84.7%. Bus recorded 12,585 miles between major mechanical schedule losses in the first quarter of FY2019, 2.8% higher than the same period last year and exceeded the established goal of 8,000 miles. Light rail recorded 57,981 miles between major mechanical schedule losses, 76.7% higher than last year and exceeded the goal of 25,000 miles. Absenteeism goals were not met except for Light Rail Maintenance and Way, Power & Signal personnel. Paratransit (page 21 of the report) Through the first three months of FY 2019, the total Paratransit ridership was 131,731, down 2.8% compared to the same period last year. The fiscal year to date net operating cost for ADA Paratransit services for FY2019 was $5,358,449, an 11.47% decrease from the same period last year. The net operating cost per Paratransit passenger trip (including eligibility costs) for the first quarter of FY2019 was $40.51, an 11.47% decrease from the $45.76 reported for the same period last year. Five of the 13 performance indicators were met. Contract Performance Indicators for Q Performance Indicators Goal FY19 Actual YTD Met Goal Passengers Per Hour [PPH] >= No On-Time Performance [OTP] >= 92.0% 89.07% No Net Cost per Passenger <=$38.0 $40.51 No 0 OTP First Pick-Up >=95% 96.93% Yes OTP be there By Time >= % No % Excessively Late Trips <= % No % Missed Trips No Call Center Telephone Hold Times (Minutes) <=1:30 1:46 No Abandoned Telephone Calls <=3% <=3% 6.27% No Complaints per 1,000 Passenger Trips <=1 <= Yes Page 2 of 3

29 7 Preventable Accidents (Per 100,000 Revenue Miles) <= Yes Preventable Maintenance Inspections On-Time 100% 100% Yes ADA Eligibility Certification within 21 Days 100% 100% Yes Inter-Agency Partners and Contracted Services (page 6 of the report) VTA s Inter-agency partners and contracted services recorded ridership decreases, with the exception of Caltrain, ACE and ACE shuttles: Dumbarton Express ridership was 67,052, down 1.1%. Highway 17 Express ridership was 66,524, down 4.2%. Monterey-San Jose Express ridership was 5,045, down 11.4 %. ACE ridership was 380,448, up 10.4%. Caltrain ridership was 4,955,705, up 2.3%. CE shuttle ridership was 113,884, up 7.9%. Paratransit ridership was 131,731, down 2.8%. Prepared By: Lalitha Konanur Memo No Page 3 of 3

30 Transit Operations Performance Report FY2019 First Quarter Report (July 01, 2018-September 30, 2018) 7.a

31 7.a

32 7.a Transit Operations Performance Report First Quarter FY 2019 Report (July 1, 2018 September 30, 2018)

33 7.a Santa Clara Valley Transportation Authority FY2018 First Quarter Transit Operations Performance Report (July 01, Sept. 30, 2018) TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 5 Ridership Summary 6 Route details 7 Route Performance Boardings Per Revenue Hour 8 Average Peak Load (Express) 12 Route Productivity 13 Paratransit Operating Statistics 21 Glossary Prepared by: Operations Analysis, Reporting & Systems

34 7.a Executive Summary

35 7.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2019 First Quarter Transit Operations Performance Report (July 1, 2018 September 30, 2018) SUMMARY OF PERFORMANCE Ridership (page 6 of the report) Bus ridership for the first quarter of FY2019 (July September 2018) totaled 6.8 million, a decrease of 4.0% compared to the same period in FY2018 (July2017-September 2017). Average weekday ridership was 88,671, down 3.3 % compared to the same period in FY2018. Light rail recorded 2.2 million boardings during the first quarter of FY2019, an increase of 0.4% compared to the same period of the prior fiscal year. Average weekday ridership was 28,739, up 2.2% compared to the first quarter of FY2018. Overall, the 9.0 million system ridership (bus and rail) was down 2.9%. Average weekday ridership decreased 2.0%, from 119,819 in the first quarter of FY2018 to 117,410 in this fiscal year s first quarter. Special Event Service: A total of fifteen stadium events occurred in the first quarter of FY nine at the Avaya Stadium and six at the Levi s Stadium. Events at Levi s Stadium were two pre-season 49ers football games, one regular 49ers games, and two international soccer matches. A total of 60,052 riders took VTA to the Levi s stadium during the six major events, averaging 10,009 per event. Levis Stadium events Year Month Riders Events Average per event 2018 July 8, , August 30, , September 21, ,550 Totals 60, ,009 Key Performance Indicators (page 5 of the report) Service reliability performance for the system (both bus and light rail) in the first quarter of FY2019 was 99.66%, which exceeded the established goal. Bus on-time performance was 86.6%, slightly higher than the same period last year (86.1%). Light rail on-time performance was 84.2% in the first quarter of FY2019, slightly lower than last year s 84.7%. Bus recorded 12,585 miles between major mechanical schedule losses in the first quarter of FY2019, 2.8% higher than the same period last year and exceeded the established goal of 8,000 miles. Light rail recorded 57,981 miles between major mechanical schedule losses, 76.7% higher than last year and exceeded the goal of 25,000 miles. 1

36 7.a Absenteeism goals were not met except for Light Rail Maintenance and Way, Power & Signal personnel. Paratransit (page 21 of the report) Through the first three months of FY 2019, the total Paratransit ridership was 131,731 down 2.8% compared to the same period last year. The fiscal year to date net operating cost for ADA Paratransit services for FY2019 was $5,358,449, an 11.47% decrease from the same period last year. The net operating cost per Paratransit passenger trip (including eligibility costs) for the first quarter of FY2019 was $40.51, an 11.47% decrease from the $45.76 reported for the same period last year. Five of the 13 performance indicators were met. Contract Performance Indicators for Q Performance Indicators Goal FY19 Actual YTD Met Goal Passengers Per Hour [PPH] >= No On-Time Performance [OTP] >= 92.0% 89.07% No Net Cost per Passenger <=$38.00 $40.51 No OTP First Pick-Up >=95% 96.93% Yes OTP be there By Time >=90.0% 87.86% No Excessively Late Trips <=0.10% 0.94% No Missed Trips No Call Center Telephone Hold Times (Minutes) <=1:30 1:46 No Abandoned Telephone Calls <=3% <=3% 6.27% No Complaints per 1,000 Passenger Trips <=1 <= Yes Preventable Accidents (Per 100,000 Revenue Miles) <= Yes Preventable Maintenance Inspections On-Time 100% 100% Yes ADA Eligibility Certification within 21 Days 100% 100% Yes Inter-Agency Partners and Contracted Services (page 6 of the report) VTA s Inter-agency partners and contracted services recorded ridership decreases, with the exception of Caltrain, ACE and ACE shuttles: Dumbarton Express ridership was 67,052, down 1.1%. Highway 17 Express ridership was 66,524, down 4.2%. Monterey-San Jose Express ridership was 5,045, down 11.4 %. ACE ridership was 380,448, up 10.4%. Caltrain ridership was 4,955,705, up 2.3%. CE shuttle ridership was 113,884, up 7.9%. Paratransit ridership was 131,731, down 2.8%. 2

37 7.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2019 First Quarter Transit Operations Performance Report (July 1, 2018 to September 30, 2018) This section shows events that can affect normal service operations and system ridership. Ridership historically follows employment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions. July 2, 2018 Service Changes July 4, 2018 Major fireworks show at Discovery Meadow in downtown San Jose. Two other major fireworks shows one at California s Great America Theme Park in Santa Clara, and another at Lake Almaden Park in San Jose July 11, Harry Styles Concert at SAP July 12, 2018 Music in the Park July 22, 2018 Levi s Stadium: SJ Earthquakes Vs. Manchester United July 22, Line 251 Permanently moved to Warm Springs BART July 25, Earthquakes vs. Seattle Sounders at Ayaya Stadium July 28 and 29, 2018 Gilroy Garlic Festival July 2018 Unleaded fuel averaged $3.69 a gallon August 4, 2018 Levi s Stadium: AC Milan vs. F.C. Barcelona August 9, 2018 Levi s Stadium: SF 49ers vs. Dallas Cowboys (Pre-Season) August 10, San Jose Jazz Summer Fest 2018 August 18, Earthquakes vs. Toronto FC at Avaya Stadium August 20, 2018 Schools starts to reopens August 24, Music in the Park (Series) August 24, 2018 Spare the Air day August 25, Earthquakes vs. Vancouver at Avaya Stadium August 30, 2018 Levi s Stadium: SF 49ers vs. Los Angeles Chargers (Pre-Season) 3

38 7.a August 2018 Unleaded fuel averaged 3.64 a gallon September 4, U.S. Women s National Team vs. Chile at Avaya Stadium September 8, Game of Thrones Live Concert Experience at SAP Center September 12, 2018 Foo Fighters Concert at SAP Center September 16, 2018 Levi s Stadium: SF 49ers vs. Detroit Lions September 18, Sharks vs. Anaheim (Pre-Season) at SAP Center September 23, Viva Calle at San Jose September 27, 2018 Sharks vs. Calgary Flames SAP Center September 29, 2018 Levi s Stadium: Jay-Z & Beyoncé Concert September 2018 Unleaded fuel averaged 3.67 a gallon 4

39 7.a Key Performance Indicators

40 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS FY2019 First Quarter Transit Operations Performance Report (July 01, Sept. 30, 2018) 7.a FY 2016 Annual FY 2017 Annual FY 2018 Annual FY 2019 Q1 Met Goal? FY 2019 Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 137, , , ,410 No >= 131,927 Boardings per Revenue Hour No >= 24.7 Percent of Scheduled Service Operated 99.64% 99.65% 99.68% 99.66% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 10,655 11,303 12,458 13,709 YES >= 9,243 Miles Between Chargeable Accidents 168, , , ,800 YES >= 113,071 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) No >= 7.60 Average Weekday Boarding Riders 104,009 94,740 91,270 88,671 No >= 99,070 Boardings per Revenue Hour No >= 20.7 Percent of Scheduled Service Operated 99.60% 99.62% 99.66% 99.63% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 10,011 10,579 11,768 12,585 YES >= 8,032 Miles Between Chargeable Accidents 153, , , ,652 YES >= 100,388 On-time Performance 85.8% 86.3% 86.4% 86.6% No >= 92.5% Operator Personal Time-off 7.6% 8.3% 10.5% 10.7% No <= 10.0% Maintenance Personal Time-off 5.5% 6.9% 7.0% 9.5% No <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) No >= 2.56 Average Weekday Boarding Riders 33,308 29,262 27,361 28,739 No >= 32,857 Boardings per Revenue Hour YES >= 57.4 Percent of Scheduled Service Operated 99.97% 99.96% 99.96% 99.98% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 23,528 26,707 25,173 57,981 YES >= 31,071 Miles Between Chargeable Accidents 2 1,117, , , ,805 YES >= 579,805 On-time Performance 77.5% 84.3% 84.7% 84.2% No >= 95.0% Operator Personal Time-off 7.7% 8.4% 9.8% 10.6% No <= 10.0% Maintenance Personal Time-off 4.1% 4.9% 4.4% 5.3% YES <= 8.0% Way, Power, & Signal Personal Time-off 8.7% 8.5% 4.1% 5.0% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 2.8% 2.1% 2.4% 2.5% YES <= 5.0% PARATRANSIT Passengers per Revenue Hour³ No >= 2.00 Net Cost per Passenger $30.24 $39.34 $36.37 $40.51 No <= $38.00 Ontime Performance 90.9% 91.9% 87.7% 89.1% No >= 92.0% OTP First Pick-Up % 96.9% YES >= 95.0% OTP Be There By Time % 87.9% No >= 90.0% Excessively Late Trips % 0.94% No <= 0.01% Missed Trips No <= 0 Complaints per 1,000 passenger Trips % YES <= 1.0 Calls Response Time (minutes)³ 0:58 0:03 1:55 1:46 No <= 1:30 Abandoned Telephone Calls % 6.3% No <= 3.0% ADA Eligibility Certification within 21 Days 100.0% % 100.0% YES = 100.0% Preventative Maintenance Inspections Ontime 100.0% % 100.0% YES = 100.0% Preventable j Accidents (per 100,000 Revenue p Miles) 3 g p YES <= 0.75 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 3 New ADA Paratransit Performance Indicators for Paratransit effective FY

41 7.a Ridership Summary

42 7.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) FY2019 First Quarter Transit Operations Performance Report (July 01, Sept. 30, 2018) FY2019 FY2018 % Change Directly Operated Services Bus 6,804,820 7,085, % Average Weekday Riders 88,671 91, % Light Rail 2,202,141 2,192, % Average Weekday Riders 28,739 28, % Total Directly Operated Services 9,006,961 9,277, % Average Weekday Riders 117, , % Inter-Agency Partners Dumbarton Express 67,052 69, % Average Weekday Riders 1,064 1, % Highway 17 Express 66,524 69, % Average Weekday Riders % Monterey-San Jose Express 5,045 5, % Average Weekday Riders % Altamont Commuter Express (ACE) 380, , % Average Weekday Riders 5,470 5, % Caltrain 4,955,705 4,845, % Average Weekday Riders 64,226 62, % Caltrain Shuttles (in Santa Clara County) 426, , % Average Weekday Riders 6,666 7, % Contracted Services Paratransit* 131, , % Average Weekday Riders 1,801 1, % ACE Shuttles 113, , % Average Weekday Riders 1,801 1, % Total Contracted / Inter-Agency 3,001,741 2,951, % Combined Total Ridership (in Santa Clara County) 1 12,008,702 12,229, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included. *Data through Fenruary

43 7.a Route Destination Route Destination 10 Santa Clara Transit Ctr.-San Jose International Airport- Metro/Airport LRT Station 70 Capitol LRT Station-Great Mall/Main Transit Ctr. 12 San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via 71 Flea Market White Rd. 13 Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station 72 Senter & Monterey-Downtown San Jose 14 Gilroy Transit Ctr. to St. Louise Hospital via Camino Arroyo 73 Snell/Capitol-Downtown San Jose 16 Morgan Hill Civic Ctr. to Burnett Ave. 77 Eastridge Tran Ctr-Great Mall/Main Trans Ctr via King Rd 17 Gilroy Transit Ctr. to St. Louise Hospital via Murray Ave. 81 Moffett Field/Ames Ctr.-San Jose State University 18 Gilroy Transit Ctr. to Gavilan College 82 Westgate-Downtown San Jose 19 Gilroy Transit Ctr. to Wren & Mantelli 88 Palo Alto Veteran's Hospital-Middlefield & Colorado 22 Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El Palo Alto Veteran's Hospital-Middlefield & Colorado 88 L and 88M Camino (Scholl day only) 23 DeAnza College-Alum Rock Transit Ctr. via Stevens California Ave. Caltrain Station-Palo Alto Veteran's 89 Creek Hospital 25 DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr. 101 Camden & Hwy 85-Palo Alto 26 Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr. 102 South San Jose-Palo Alto 27 Good Samaritan Hospital-Kaiser San Jose 103 Eastridge Transit Ctr.-Palo Alto 31 Evergreen Valley College-Eastridge Transit Ctr. 104 Penitencia Creek Transit Ctr.-Palo Alto 32 San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 34 San Antonio Shopping Ctr.-Downtown Mountain View 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park 35 Downtown Mountain View-Stanford Shopping Ctr. 122 South San Jose-Lockheed Martin/Moffett Park 37 West Valley College-Capitol LRT Station 140 Fremont BART-Mission College & Montague Expwy. 39 The Villages-Eastridge Transit Ctr. 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 40 Weekday/Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline 180 Great Mall/Main Transit Ctr/Aborn&White-Fremont BART 42 Weekday-Kaiser San Jose-Evergreen Valley College San Jose Diridon Transit Ctr.-Fremont BART via Great 181 Sat-Santa Teresa LRT-Monterey & Senter Mall/Main Transit Ctr. late evenings & weekends 45 Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 182 Palo Alto-IBM/Bailey Ave. 46 Great Mall/Main Transit Ctr.-Milpitas High School 185 Gilroy Transit Ctr.-Mountain View 47 Great Mall/Main Transit Ctr.-McCarthy Ranch 200 Tasman & Baypointe-Mountain View Station 48 Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester Blvd. 201 DASH SJ Diridon Stn-Downtown SJ LRT Stations 49 Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos Blvd. 52 Foothill College-Downtown Mountain View 251 Fremont BART-Levi's Stadium (Event Service Only) 53 West Valley College-Sunnyvale Transit Ctr. 54 De Anza College-Sunnyvale/Lockheed Martin Trans Ctr. Route Listing 55 De Anza College-Great America 304 South San Jose-Sunnyvale Transit Ctr. via Arques 55X Fremont High School-Lakewood Village (School Days Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett 321 Only) Park 57 West Valley College-Great America via Quito Rd. 323 De Anza College-Downtown San Jose 58 West Valley College-Alviso via Fruitvale 328 Almaden Expy/Via Valiente-Lockheed Martin/Moffett Pk 60 Winchester Transit Ctr.-Great America 330 Almaden Expy. & Via Valiente-Tasman Drive 61 Good Samaritan Hospital-Sierra & Piedmont via Bascom 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr. 62 Good Samaritan Hospital-Sierra & Piedmont via Union LRT Line Mountain View-Winchester 63 Almaden Expy & Camden-San Jose State University Line Alum Rock-Santa Teresa 64 Almaden LRT Station-McKee & White via Downtown San Jose Line Ohlone/Chynoweth-Almaden 65 Kooser & Blossom Hill-13th & Hedding 970 Highway 17 Express - Santa Cruz & Scotts Valley-San Jose Diridon Transit Ctr. 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose 971 Dumbarton Express - Union City BART-Palo Alto 68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 972 Monterey-San Jose Express (MST55) Master destination list for the timeguides, frequency chart, web site & timeguide effective date list. 7

44 7.a Route Performance

45 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2019 First Quarter Transit Operations Performance Report Weekday Boardings per revenue hour Core Standard: 21.8 boardings per rvenue hour Local Standard: 17.6 boardings per revene hour Community Bus Standard: 15.0 boardings per revenue hour ACE Shuttles 25.9 Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA-based only. 7.a 8

46 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2019 First Quarter Transit Operations Performance Report Weekday Boardings per revenue hour 13.8 Limited Standard 15.0 Boarding Per Revenue Hour Express Standard: is 60% Maximum Load Factor Light Rail Standard: 58.2 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line. 7.a 9

47 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour FY2019 First Quarter Transit Operations Performance Report Core Standard: 16.9 boardings per revenue hour Local Standard: 15.0 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard: 40.6 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line. 7.a 10

48 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour FY2019 First Quarter Transit Operations Performance Report Core Standard: 18.1 boardings per revenue hour Local Standard: 15.0 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard 41.2 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line 7.a 11

49 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2019 First Quarter Transit Operations Performance Report Express Routes Average Peak Load Weekday % % 50.5% Express Standard: 60% Peak Load % % % 35.5% % % % % 37.6% % DB 26.2% Hwy % MST % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Saturday / Sunday 181 Saturday, 36.1% 181 Sunday, 29.2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA- based only. 7.a 12

50 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Core Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Midday 9:00 AM to 2:30 PM Off Peak 6:30 PM to 5:00 AM Legend: Below standard Standard No Service 13

51 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Core Routes SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Standard SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Legend: Below standard Standard No Service 14

52 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Local Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Midday 9:00 AM to 2:30 PM Off Peak 6:30 PM to 5:00 AM Legend: Below standard Standard No Service 15

53 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Local Routes SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Standard SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Legend: Below standard Standard No Service 16

54 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Community Bus WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Midday 9:00 AM to 2:30 PM Off Peak 6:30 PM to 5:00 AM Standard

55 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Community Bus SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Standard SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Legend: Below standard Standard No Service 18

56 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Limited Stop Routes WEEKDAY Weekday Service Periods ROUTE PEAK Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Legend: Below standard Standard 15.0 No Service 19

57 7.a Boardings per Revenue Hour by Time Period (July 01, Sept. 30, 2018) Light Rail WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods 900* Peak 5:00 AM to 9:00 AM & 901* :30 PM to 6:30 PM 902* Midday 9:00 AM to 2:30 PM Standard Off Peak 6:30 PM to 5:00 AM SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods 900* AM 12:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Evening 6:00 PM to 10:00 PM Standard Late night 10:00 PM to 12:00 AM SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods 900* AM 12:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Evening 6:00 PM to 10:00 PM Standard Late night 10:00 PM to 12:00 AM * Line 900 is the Ohlone/Chynoweth Almaden line. Legend: * Line 901 is the Alum Rock to Santa Teresa Line. Below standard * Line 902 is the Mountain View to Winchester Line. No Service 20

58 7.a Paratransit Operating Statistics

59 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY PARATRANSIT OPERATING STATISTICS FY2019 First Quarter Transit Operations Performance Report (July 01, Sept. 30, 2018) FY2019 Q1 FY2018 Q1 Percent Change RIDERSHIP Clients 117, , % Attendants 12,543 13, % Companions 1,346 2, % Total 131, , % Avg. Weekday Trips 1,801 1, % Avg. Weekday Client Trips 1, , % Active Clients 4,942 4, % Avg. Trips per Client % PREMIUM SERVICES Same Day Trips 280 1, % Second Vehicles % Open Returns % Service Area Surcharge Trips % Subscription Trips 47,280 32, % Total 48,516 35, % LEVEL OF SERVICE Revenue Miles 1,445,649 1,320, % Revenue Hours 85,088 78, % Maximum Vehicles Operated (non-taxi) % Total Vehicles Available (non-taxi) % ELIGIBILITY Total Data Cards Received 2,259 1, % New Applicants Certified % New Applicants Denied % Clients Recertified % Clients Denied Recertification % Total Eligibility Assessments 1,621 1, % Denial Rate 5.3% 5.1% 3.3% EXPENSES AND REVENUES EXPENSES Contracted Fixed Costs $ 317,723 $ 363, % Contracted Variable Costs $ 276,207 $ 172, % Contracted Eligibility Certification Costs $ 841,188 $ 675, % Contracted Supplemental Trip Costs ** $ 3,058,410 $ 4,154, % Contracted Fare Processing * $ 504,923 $ 609, % VTA Administration & Oversight - Labor Costs * $ 48,927 $ - NA Fleet Maintenance and Fuel ** $ 587,764 $ 678,510-13% Hardware, Software, Utilities, phone and data services ** $ 131,235 $ 22, % ADA-Facilities, Maintenance & Utilities ** $ 92,131 $ 60,431 52% Total Operating Costs $5,858,508 $6,736, % REVENUES $467,866 $506, % Client Fare $32,193 $27, % Other Fare $0 $534, % Non-VTA Broker Revenue $500,059 $1,068, % Total Revenue $500,059 $1,068, % Net Expenses $ 5,358,449 $ 5,668, % Fare Recovery Rate 8.5% 15.9% -46.2% COST PER PASSENGER TRIP (excludes capital expenses) Total Reported Costs $44.47 $ % Fare Revenue $3.96 $ % Net Cost $40.51 $ % PERFORMANCE Passengers / Revenue Hour % Passenger Miles / Passenger Trip % On-Time Performance 89.1% 88.0% 1.2% *New expense included in total paratransit costs ** New Paratransit Cost Structure previously accounted for in Fixed and Variable Costs. Key Cost Elements Broken Out Separately a

60 7.a Glossary

61 7.a GLOSSARY AVERAGE FARE PER BOARDING This measure is calculated by dividing the total fare revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio. AVERAGE WEEKDAY BOARDINGS The average number of persons who board the transit system on a day that normal weekday revenue service is provided. BOARDINGS PER REVENUE HOUR This is a productivity measure comparing the number of boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads. BRT (BUS RAPID TRANSIT) ROUTES The BRT route is a multi-component transit improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. COMMUNITY BUS ROUTES Community Bus service is characterized by weekday frequencies of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate seven days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area. CORE ROUTES Core network routes are defined as bus routes or shared corridors that feature weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate seven days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and highdensity housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and expressways. DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from the operating division to the start of the route. EXPRESS & LIMITED SERVICE ROUTES Express routes generally operate during peak periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops. LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its reverse route, or if the route is circular, before beginning its next trip LIMITED STOP ROUTES Limited-stop service generally operates during peak periods and is primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes.

62 7.a LOCAL ROUTES Local network routes are defined as bus routes or corridors that feature weekday frequencies of thirty minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate seven days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers. MILES BETWEEN CHARGEABLE ACCIDENTS Safety measure that captures the number of total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident. MILES BETWEEN MECHANICAL SERVICE LOSS Service quality measure capturing the number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public. SPECIAL SERVICE ROUTES Special services routes only operate on certain days of the week or on a seasonal basis to address a specific service need. NATIONAL TRANSIT DATABASE (NTD) The Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry. Recipients of FTA s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a). ON-TIME PERFORMANCE A reliability measure capturing the percentage of transit vehicles departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered on time if it departs a location within three minutes before and five minutes after its published scheduled time. A light rail transit vehicle is considered on time if it departs a location within one minute before and three minutes after its published scheduled time. At the last timepoint location of a trip, early arrival is considered on-time. PASSENGER CONCERNS PER 100,000 BOARDINGS A customer service measure that captures the number of passenger complaints/concerns per 100,000 boardings. This measure reports the amount of customer complaints received on the service that is attributed to an operating division. PEAK LOAD (Express) - The Express bus standard is 60 percent of the seated vehicle loading capacity (38 seats). This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low. PERCENT SCHEDULED SERVICE OPERATED This service reliability measure indicates the percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs, accidents/incidents, or natural causes.

63 7.a PERSONAL TIME OFF (PTO) This is defined as time off for non-scheduled absences such as: sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions. REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadhead. STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and applies to Community Bus, Local, Core, Limited and Light Rail and is based on the Service Design Guidelines. The minimum standard is 15 boardings per revenue hour. TOTAL BOARDINGS The total number of boarding riders using VTA directly operated bus service and light rail service. Riders are counted each time they board a bus or light rail vehicle.

64 8 Date: January 3, 2019 Current Meeting: January 17, 2019 Board Meeting: January 10, 2019 BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Committee for Transportation Mobility & Accessibility General Manager, Nuria I. Fernandez Director - Planning & Programming, Chris Augenstein SUBJECT: Transit Service Changes - January 14, 2019 FOR INFORMATION ONLY BACKGROUND: VTA implements transit service changes quarterly in January, April, July, and October. Major service changes are typically planned for implementation in July to coincide with each fiscal year, while minor service changes are planned for each quarter. Major service changes must be submitted to the VTA Board of Directors for review and approval. For Title VI compliance purposes, all major service changes also require that VTA staff perform a Service Equity Analysis. The following modifications are considered major service changes as adopted by the VTA Board of Directors: Establishment of a new transit line or service. Elimination of a transit line or service. Route change that impacts 25 percent or more of a line s route miles. Span of service or frequency changes affecting 25 percent or more of a line s revenue vehicle hours. Series of changes on a single route which are included in the annual transit service plan and cumulatively meet any of the above criteria. Proposed changes that are anticipated to be controversial with a particular community or interested parties based on public feedback. Systemwide change concurrently affecting five percent or more of the total system revenue hours. Service change proposals that do not meet the criteria for major service changes are handled at the staff level and are still subject to an appropriate level of community review and comment.

65 8 DISCUSSION: In June 2017, the VTA Board of Directors approved the Next Network Transit Service Plan, for implementation coincident with the introduction of BART service at Milpitas and San Jose / Berryessa stations. In the interim, quarterly transit service changes, such as this one, focus on adjustments to VTA's current service to improve schedules and connections. The following service changes will take effect on Monday, January 14, 2019: Major Service Changes No major service changes. Minor Service Changes 1. Light Rail 900 Purple Line, 901 Blue Line, and 902 Green Line: weekday and weekend schedules will be revised to accommodate additional running time. Train delays have increased steadily due to increased traffic congestion and pedestrian activity on sections of First Street and Tasman Drive. 2. Morgan Hill: The timepoint at Main & Hale will be moved to Main & Monterey. Buses will remain on Main Street and no longer pull into an off-street bus stop at Main & Hale. This change will impact: Route 16 Morgan Hill Civic Center - Burnett Avenue Route 68 Gilroy Transit Center - San Jose Diridon Transit Center 3. Downtown San Jose: The timepoint at San Fernando & 1 st will be moved to San Fernando & 2 nd. This change will impact: Route 63 Almaden Expressway & Camden - San Jose State University Route 64 Almaden Station - McKee & White Route 65 Kooser & Blossom Hill - 13 th & Hedding Route 81 Moffett Field/Ames Center - San Jose State University DASH Downtown Area Shuttle 4. Express 181 San Jose Diridon Transit Center - Warm Springs BART: One additional weekday afternoon bus will be added to improve reliability and capacity. Weekday and weekend schedule changes will be made in January in advance of a BART schedule change that will take effect on February 11, There will be additional changes that will take effect on February 11 when BART changes their evening frequency to every 24 minutes (currently every 20 minutes). 5. Many bus routes will have minor schedule changes to weekday, Saturday, and Sunday service in order to improve running times, on-time performance, transfers, and operator layovers. 6. Cost increases due to declining speeds. As transit speeds continue to decline due to increased traffic congestion and pedestrian activity, additional transit vehicles must Page 2 of 3

66 8 occasionally be added in order to maintain service frequency. Two transit vehicles will be added this quarter: One additional light rail train will be added to Route 902 Green Line on weekends (necessary to maintain 30-minute service frequency). The additional train is required because of increased delays to trains due to traffic congestion (trains waiting at red lights) and pedestrian activity, particularly along Tasman Drive and North First Street. One additional Saturday bus will be added to the combination of Route 72 & 73 to maintain service frequency in light of declining speeds due to increased traffic congestion and buses waiting at red lights. Subsequent service change memos will also include a discussion (including fiscal impact) of specific instances when buses or trains are added due to declining transit speeds. The continued decline in transit speeds and resulting cost increases point to the critical need to speed up transit, which is the subject of VTA s recently-initiated Fast Transit program. FISCAL IMPACT: The estimated annual cost of the additional buses and trains added to compensate for declining transit speeds due to increased traffic congestion and pedestrian activity is approximately $185,000 per year. Appropriation for these expenditures is available in the Adopted FY19 VTA Transit Fund Operating Budget. STANDING COMMITTEE DISCUSSION/RECOMMENDATION: This item was reviewed as part of the Safety, Security, and Transit Planning and Operations (SSTPO) Committee s consent agenda on December 21, The Committee recommended placing this item on the Board s consent agenda for January 10, Prepared By: Jay Tyree Memo No Page 3 of 3

67 9 Date: January 9, 2019 Current Meeting: January 17, 2019 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transportation Mobility & Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans Chief Operating Officer's Report FOR INFORMATION ONLY BACKGROUND: The Chief Operating Officer provides the Committee for Transportation Mobility and Accessibility (CTMA) with an update at each meeting on items of relevance to the Committee. DISCUSSION: College Football Championship Game Levi s Stadium hosted the College Football Championship game on Monday, January 7, There were several events in Downtown San Jose the week prior to the big game. Concerts were scheduled on Friday, January 4 th, Saturday, January 5 th, and Sunday, January 6 th at the Discovery Meadow near the Children s Discovery Center. VTA had been preparing for these week long events a year in advance. VTA saw light ridership on Friday and no impact to ridership on Saturday. The concert on Sunday was cancelled due to weather. VTA deployed 12 Ambassadors in Downtown San Jose each night of the concerts. On game day, VTA transported 13,830 passengers using 100% of the available Light Rail fleet. 52 Ambassadors were deployed along the Light Rail corridor and around Levi s Stadium to help customers navigate their way to the game answering questions about fares, game time, schedules, etc. At the end of the game, VTA successfully cleared the stadium in 50 minutes. We received numerous compliments on our service throughout the week for the various events and the big game.

68 9 Overhead Lineworker (OHLW) Apprentice Graduation On Thursday, November 29, 2018 all six of the enrolled apprentices in VTA s first Overhead Lineworker (OHLW) Apprenticeship Program were honored at a graduation ceremony at the VTA River Oaks Auditorium. These six employees completed the 18 months, 2,000-hour requirement and passed all of the performance requirements needed to become an Overhead Lineworker. Also recognized were the mentors who guided the OHLW Apprentices through their training. Along with VTA Staff and ATU Management, speakers at the event included Gary Knight, Apprenticeship Consultant for DAS, Leandra Martin, VP for the Office of Instruction at Mission College, and Supervisor Cindy Chavez, who is also a VTA Board Member. Congratulations to our first six OHLW graduates! Prepared By: Maria Soto Memo No Page 2 of 2