TRANSIT PLANNING & OPERATIONS COMMITTEE AGENDA

Transcription

1 TRANSIT PLANNING & OPERATIONS COMMITTEE Thursday, November 20, :00 PM VTA Conference Room B North First Street San Jose, CA AGENDA CALL TO ORDER 1. ROLL CALL 2. PUBLIC PRESENTATIONS: This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 3. ORDERS OF THE DAY CONSENT AGENDA 4. Approve the Regular Meeting Minutes of October 16, REGULAR AGENDA 5. INFORMATION ITEM -Receive update on Stevens Creek BRT Project and plans for Rapid INFORMATION ITEM -Receive an El Camino Real Bus Rapid Transit Project status report. 7. INFORMATION ITEM -Receive the FY 2015 First Quarter Transit Operations Performance Report North First Street San Jose, CA Administration Customer Service

2 Santa Clara Valley Transportation Authority Transit Planning & Operations Committee November 20, 2014 OTHER ITEMS 8. Receive a report on the October 2014 Monthly Ridership and Fare Revenue Performance. (Verbal Report) 9. Items of Concern and Referral to Administration. 10. Review Committee Work Plan. (Hursh) 11. Committee Staff Report. (Hursh) 12. Chairperson's Report. (Rocha) 13. Determine Consent Agenda for the December 11, 2014 Board of Directors Meeting. 14. ANNOUNCEMENTS 15. ADJOURN In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at (408) or board.secretary@vta.org or (408) (TTY only). VTA s home page is or visit us on (408) : 中文 / Español / 日本語 / 한국어 / tiếng Việt / Tagalog. Disclosure of Campaign Contributions to Board Members (Government Code Section 84308) In accordance with Government Code Section 84308, no VTA Board Member shall accept, solicit, or direct a contribution of more than $250 from any party, or his or her agent, or from any participant, or his or her agent, while a proceeding involving a license, permit, or other entitlement for use is pending before the agency. Any Board Member who has received a contribution within the preceding 12 months in an amount of more than $250 from a party or from any agent or participant shall disclose that fact on the record of the proceeding and shall not make, participate in making, or in any way attempt to use his or her official position to influence the decision. A party to a proceeding before VTA shall disclose on the record of the proceeding any contribution in an amount of more than $250 made within the preceding 12 months by the party, or his or her agent, to any Board Member. No party, or his or her agent, shall make a contribution of more than $250 to any Board Member during the proceeding and for three months following the date a final decision is rendered by the agency in the proceeding. The foregoing statements are limited in their entirety by the provisions of Section and parties are urged to consult with their own legal counsel regarding the requirements of the law. Page 2

3 Santa Clara Valley Transportation Authority Transit Planning & Operations Committee November 20, 2014 All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Monday, Tuesday, and Wednesday prior to the meeting. This information is available on VTA s website at and also at the meeting. NOTE: THE BOARD OF DIRECTORS MAY ACCEPT, REJECT OR MODIFY ANY ACTION RECOMMENDED ON THIS AGENDA. Page 3

4 Transit Planning & Operations Committee Thursday, October 16, 2014 MINUTES CALL TO ORDER The Regular Meeting of the Transit Planning and Operations (TP&O) Committee was called to order at 3:02 p.m. by Chairperson Rocha in Conference Room B-104, Valley Transportation Authority (VTA), 3331 North First Street, San Jose, California. 1. ROLL CALL Attendee Name Title Status Xavier Campos Member Absent Johnny Khamis Member Present Gail A. Price Vice Chairperson Present Donald Rocha Chairperson Present Rich Larsen Alternate Member N/A *Alternates do not serve unless participating as a Member. A quorum was present. 2. PUBLIC PRESENTATIONS Roland LeBrun, Interested Citizen, expressed concern with Clipper Cards not having a picture and seniors not riding transit for free. 3. ORDERS OF THE DAY There were no Orders of the Day. CONSENT AGENDA 4. Regular Meeting Minutes of September 18, 2014 M/S/C (Khamis/Price) to approve the Regular Meeting Minutes of September 18, NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE MOTION PASSED UNANIMOUSLY North First Street San Jose, CA Administration Customer Service

5 REGULAR AGENDA 5. Third Party Use of VTA Property Bijal Patel, Deputy Director, Real Estate, provided an overview of the staff report. The Committee discussed the following: 1) distinguishing those parking in VTA lots who are using public transit versus private shuttles; 2) fee schedule; 3) fiscal impact; and 4) parking shuttle agreements. Member Price suggested additional information be added to the report regarding indirect fiscal impact and how it will be handled. Public Comment Mr. LeBrun suggested the following: 1) access to parking lots be controlled with a gate that can be opened using a Clipper Card; and 2) parking discounts for those who immediately use transit after parking. Member Khamis suggested Item #5., Third Party Use of VTA Property, and Item #6., Amended and Restated Regulation be approved with a report back from staff on the feasibility of gate controlled parking lots. M/S/C (Khamis/Price) to approve submitting a recommendation to the Board of Directors to adopt the Policy for Third Party Use of VTA Property, which sets the guidelines by which third parties may enter upon and use property owned, leased or controlled by VTA. Such approval is conditioned on the approval of the Amended and Restated Ordinance Amended and Restated Regulation M/S/C (Khamis/Price) to approve submitting a recommendation to the Board of Directors to adopt the Amended and Restated Regulation , entitled Use, Traffic and Vehicles Operated or Parked on VTA Facilities, which updates the rules and regulations for use, traffic and vehicles operated or parked on all property owned, leased or controlled by VTA. Such approval is conditioned on the approval of the Amended and Restated Ordinance OTHER ITEMS 7. Safety Report Steve Keller, Director of System Safety and Security, provided a handout and brief overview of the report focusing on preventable and non-preventable accidents and their causes. The Committee questioned the following: 1) statistics on accidents where VTA was at fault; 2) actions taken when employees are under the influence; 3) magnitude regarding litigation relating to accidents; and 4) California Public Utilities Commission (CPUC) Audit; and 5) state and federal rail safety legislation. Transit Planning & Operations Committee Minutes Page 2 of 5 October 16, 2014

6 Mr. Keller indicated he will provide the Committee with a copy of the quarterly report presented to the Administration and Finance Committee which contains statistical information on claims. Chairperson Rocha thanked Mr. Keller for the report and suggested it be presented to the Committee on a quarterly basis. On order of Chairperson Rocha and there being no objection, the Committee received the Safety Report. 8. OUTREACH Paratransit Service and Performance Report Jim Unites, Deputy Director, Service and Operations Planning, provided a brief overview of the report and a presentation, highlighting: 1) Americans with Disabilities Act (ADA) requirements; 2) Required ADA paratransit service criteria; 3) Paratransit eligibility; 4) VTA's paratransit system; 4) OUTREACH day-of-service (dispatch) office; 5) Paratransit vehicles; 6) Paratransit facilities; 7) Fares; 8) Premium services; 9) Top 50 paratransit service locations by ridership and facility type; 10) FY15 Budget; 11) Expense and ridership; 12) Performance oversight; 13) Paratransit performance goals; and 14) Paratransit on-time performance. The Committee discussed the following: 1) Use of UBER and other car sharing companies; 2) on- time performance; and 3) recertification process. Katie Heatley, CEO, Outreach, indicated car sharing for seniors and veterans is being considered to offer a wider range of mobility options. Jim Lawson, Director of Government Affairs and Executive Policy Advisor, noted use of car sharing programs is currently not a part of the services Outreach provides for VTA. On order of Chairperson Rocha and there being no objection, the Committee received a report on OUTREACH paratransit service and performance. 9. Ridership Report Mr. Unites provided a handout and brief overview of the September 2014 Monthly Ridership report. Public Comment Mr. Lebrun expressed concern with the lack of Clipper Card use. On order of Chairperson Rocha and there being no objection, the Committee received the Ridership report. 10. Items of Concern and Referral to Administration Member Khamis requested staff provide information on the education provided to customers regarding priority seating for senior and disabled passengers. Member Price questioned if there is a fare reduction or incentive program to encourage the use of Clipper versus cash. Transit Planning & Operations Committee Minutes Page 3 of 5 October 16, 2014

7 Mr. Lawson indicated discounts are not able to be offered for using the Clipper Card. He did note, however, that ways to make it easier for customers to obtain a Clipper Card are being explored. Chairperson Rocha requested a response from staff on questions received regarding policy and fares around individual rides for students and the costs for transfers from buses to Light Rail. Public Comment Mr. Lebrun suggested providing incentives for using Clipper Card. Ms. Heatley noted Outreach sends information to its customers to assist the senior and disabled populations with getting Clipper Cards. 11. Review Committee Work Plan On order of Chairperson Rocha and there being no objection, the Committee reviewed the Committee Work Plan. 12. Committee Staff Report On order of Chairperson Rocha and there being no objection, the Committee received the Committee Staff Report. 13. Chairperson's Report There was no Chairperson s Report. 14. Determine Consent Agenda for the November 6, 2014 Board of Directors Meeting CONSENT: Agenda Item #5., Adopt the Policy for Third Party Use of VTA Property, which sets the guidelines by which third parties may enter upon and use property owned, leased or controlled by VTA. Such approval is conditioned on the approval of the Amended and Restated Ordinance Agenda Item #6., Adopt the Amended and Restated Regulation , entitled Use, Traffic and Vehicles Operated or Parked on VTA Facilities, which updates the rules and regulations for use, traffic and vehicles operated or parked on all property owned, leased or controlled by VTA. Such approval is conditioned on the approval of the Amended and Restated Ordinance REGULAR: None 15. Announcements There were no Announcements. Transit Planning & Operations Committee Minutes Page 4 of 5 October 16, 2014

8 16. ADJOURNMENT On order of Chairperson Rocha and there being no objection the meeting was adjourned at 4:03 p.m. Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Transit Planning & Operations Committee Minutes Page 5 of 5 October 16, 2014

9 5 Date: November 12, 2014 Current Meeting: November 20, 2014 Board Meeting: December 11, 2014 BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Transit Planning & Operations Committee General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Stevens Creek BRT - Rapid 523 Project FOR INFORMATION ONLY BACKGROUND: VTA's 2009 BRT Strategic Plan identified the Stevens Creek Bus Rapid Transit (BRT) corridor as a high-priority corridor for BRT implementation. The 8.5-mile corridor links downtown San Jose and established commercial and activity centers along West San Carlos and Stevens Creek Boulevard in Santa Clara and Cupertino, including the Valley Fair/ Santana Row Shopping Centers and DeAnza College. The combined ridership on the Limited Line 323 and Line 23 is 10% of VTA s weekday bus ridership; the second highest ridership line in the VTA network with over 10,000 passengers per weekday. In October 2012, VTA implemented the Limited 323 to address demand and overcrowding on Line 23; demand resulting mostly from DeAnza College student s participation in the Eco Pass program. Since the start of service, Limited 323 ridership has continued to grow, increasing 14% since In May 2012, the VTA Board of Directors authorized $3.4m for the Stevens Creek BRT conceptual engineering work. The conceptual engineering, currently scheduled for completion by the end of the year, includes collecting comprehensive traffic and parking data, analysis of existing and future traffic conditions in the corridor, and project design that provides the greatest benefit for transit. The General Plans for the City of San Jose, Santa Clara, and Cupertino identify the Stevens Creek corridor for additional mixed use development, and transit/brt as a way to support those goals. Separately, the Berryessa BART Connector Study recommended that the Limited 323 terminate at the Berryessa BART station, providing critical connectivity between the BART system and key origins and destinations along the Stevens Creek corridor. In addition, VTA is currently working with the Cities of San Jose, Santa Clara and Cupertino to install Transit Signal Priority (TSP) for the Limited 323 at 55 intersections. The TSP project, scheduled for completion by the end of 2014, will improve transit travel time in the corridor North First Street San Jose, CA Administration Customer Service

10 5 DISCUSSION: Building on the conceptual engineering work completed to-date for the Stevens Creek BRT Project, and in coordination with the cities in the corridor, VTA will study opportunities to transform the Stevens Creek corridor into a multi-modal street, improving transit service and the bicycle and pedestrian environment. Based on current ridership demand in the Stevens Creek corridor, staff is proposing to implement a Rapid 523 service as a near term improvement and early deliverable of the Stevens Creek BRT Project. The Rapid 523 service will follow the example of VTA s Rapid 522 implemented in 2005, which improved the transit travel time and passenger experience by implementing TSP and reducing stops. The Rapid 523 project is proposed to take this a step further by also improving passenger waiting area. The goal of the project is to design a compelling, attractive service that will build ridership for future BRT implementation. The Rapid 523 planning effort will identify additional travel time improvements beyond TSP, such as queue-jump lanes, to speed up transit in the corridor. Additionally, the Rapid 523 project creates an opportunity for VTA to implement its Transit Passenger Environment Plan (TPEP), providing high quality bus stop environments that enhance the transit experience and speed up boarding (the latter working to reduce overall travel times). Ways to improve bicycle & pedestrian access to transit will also be examined as part of the effort. Lastly, VTA will work in partnership with the cities to identify ways to improve streetscapes around stations such as connecting sidewalks and bicycle lanes, adding landscaping and pedestrian lighting, and reducing the length of pedestrian crossings. This project can deliver significant near-term benefits to the communities along the corridor, especially as they begin to intensity land uses. The final plan will also include a proposal for branding and marketing of the service that would include ways to distinguish the service similar to branding of Rapid 522. Lastly, the study will develop an operating plan for Rapid 523, including service integration with the Berryessa BART Station when it opens for service. The Board authorized budget for the preliminary design and environmental clearance of the Stevens Creek BRT Project is sufficient is sufficient to complete the Rapid 523 development. As the project further develops, staff will seek Board approval for any additional funds needed for future phases. The preliminary schedule for the Rapid 523 project is shown below. VTA will continue to update the Board as the planning process progresses. Table 1 - Rapid 523 Project Activity Start Date End Date Preliminary Planning Fall 2014 Fall 2015 Final Design Fall 2015 Fall 2016 Construction Fall 2016 Late 2017 First Day Service Late 2017* *Opening of the Berryessa BART station. Page 2 of 3

11 5 Prepared By: Jody Littlehales Memo No Page 3 of 3

12 6 Date: November 13, 2014 Current Meeting: November 20, 2014 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Transit Planning & Operations Committee General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow El Camino Real BRT Project Status FOR INFORMATION ONLY BACKGROUND: The El Camino Real Bus Rapid Transit (BRT) Corridor is one of three BRT corridors recommended for immediate implementation in the 2009 BRT Strategic Plan. Conceptual Engineering, the first step in project analysis, began in the summer of 2010 and the environmental process began in early The comment period for the Draft Environmental Impact Report/Environmental Analysis, a combined state and federal document goes through mid-december. There are four public hearings scheduled on November 20, morning and evening in Mountain View and December 3, morning and evening in Santa Clara. Several cities have also requested presentations. DISCUSSION: VTA Standing Committees will receive a presentation similar to what is being shared with city councils along the Corridor. The Board of Directors will select a Locally Preferred Alternative based on the analysis presented in the environmental document and public comments received in the first quarter of The Locally Preferred Alternative will define a project which will allow engineering to proceed. The Caltrans review process and an application for federal Small Starts funding will also be based on the Locally Preferred Alternative. Prepared By: Steven Fisher Memo No North First Street San Jose, CA Administration Customer Service

13 7 Date: November 4, 2014 Current Meeting: November 20, 2014 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Transit Planning & Operations Committee General Manager, Nuria I. Fernandez Chief Operating Officer, Michael A. Hursh Transit Operations Performance Report - FY2015 First Quarter FOR INFORMATION ONLY BACKGROUND: The First Quarter FY 2015 Transit Operations Performance Report presents the quarter s (July 2014-September 2014) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. A summary of the First Quarter FY 2015 Transit Operations Performance Report follows. DISCUSSION: Ridership Bus ridership for Q1 FY2015 totaled 8.09 million, a 1.8% increase compared to Q1 FY Average weekday ridership was 103,404, up 0.9% year over year. Both average Saturday and average Sunday/Holiday ridership were up, 3.0% and 9.3% respectively. Light rail ridership recorded 3.01 million boardings for Q1 FY2015, an increase of 7.6% compared to the prior fiscal year. Average weekday ridership was 36,178, up 2.5% compared to Q1 FY2014. Overall, system ridership (bus and rail) was up 3.3%. Average weekday ridership also increased 1.3%, from 137,747 last year to 139,582 this year. Inaugural Levi s Stadium Service This quarter included the opening of events and service to Levi s Stadium. VTA provided service for six events in Q1, including four San Francisco 49ers football games. Attendees use of VTA service to the stadium for the opening events is shown in the table below: 3331 North First Street San Jose, CA Administration Customer Service

14 7 Event VTA Express Bus VTA Light Rail VTA Total Riders VTA Transit Mode Share VTA Total Event Ridership (All Day) 8/2/2014 Soccer Earthquakes vs. Seattle 707 7,407 8, % 16,228 8/17/2014 Football 49ers vs. Denver 1,471 9,142 10, % 21,226 8/24/2014 Football 49ers vs. San Diego 1,397 7,963 9, % 18,720 9/6/2014 Soccer Mexico vs. Chile 584 6,407 6, % 13,982 9/14/2014 Football 49ers vs. Chicago 1,121 8,277 9, % 18,796 9/28/2014 Football 49ers vs. Philadelphia 1,215 9,120 10, % 20,670 On average, 1,792 attendees connect to VTA service from Caltrain, 545 from Capitol Corridor, and 615 from ACE trains. Key Performance Indicators Service reliability performance for the system (both bus and light rail) in Q1 FY2015 was 99.69%, up slightly from 99.64% last year. Bus on-time performance was 85.3%, down slightly from last year s 85.7%. Light rail on-time performance was 77.4%, down from last year s 85.2%. Bus recorded 9,104 miles between major mechanical schedule losses, down 7.1% compared to Q1 FY 2014, but exceeding the goal of 8,000 miles between major mechanical schedule losses. Light rail recorded 22,349 miles between major mechanical schedule losses, down 35.4% compared to Q1 FY 2014 and did not meet the goal of 40,000 miles between major mechanical schedule losses. Absenteeism goals for Q1 FY 2015 were met in all categories. Paratransit First quarter FY 2015 total paratransit ridership was 183,682, down 1.1% compared to the same period last year. The number of active paratransit customers decreased 7.4% during the first quarter compared to the same period last year. The net operating cost for ADA paratransit service during Q1 FY2015 was $4.3 million, a 3.4% increase from the same period in FY The net operating cost per paratransit passenger trip (including eligibility costs) for the first quarter was $23.21, 4.6% more than the $22.20 net operating cost per trip recorded during the same period last year. OUTREACH is meeting all contractually established performance measures. Inter-Agency Partners and Contracted Services All of VTA s Inter-agency partners and contracted services, except Dumbarton Express and Monterey-San Jose Express, showed increased ridership results for Q1 FY2015 as follows: Dumbarton Express ridership was 81,471, down 4.9%. Page 2 of 3

15 7 Highway 17 Express ridership was 91,279, up 2.2%. Monterey-San Jose Express ridership was 7,498, down 10.9%. ACE ridership was 309,318, up 17.3%. Caltrain ridership was 4.82 million, up 10.7%. ACE shuttle ridership was 108,646, up 18.9%. Prepared By: Lalitha Konanur Memo No Page 3 of 3

16 Transit Operations Performance Report 2015 First Quarter Report (July 1, 2014-September 30, 2014)

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18 Transit Operations Performance Report First Quarter FY 2015 Report (July 1, 2014 September 30, 2014)

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20 Santa Clara Valley Transportation Authority FY 2014 Annual Transit Operations Performance Report TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 5 Ridership Summary 7 Route Performance Route Details 9 Boardings Per Revenue Hour 11 Average Peak Load (Express) 15 Route Productivity 17 Paratransit Operating Statistics 25 Glossary 27 Prepared by: Operations Analysis, Reporting & Systems

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22 Executive Summary

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24 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY SUMMARY OF PERFORMANCE FY 2015 First Quarter Transit Operations Performance Report Ridership (page 7 of the report) Bus ridership for Q1 FY2015 totaled 8.09 million, a 1.8% increase compared to Q1 FY Average weekday ridership was 103,404, up 0.9% year over year. Both average Saturday and average Sunday/Holiday ridership were up, 3.0% and 9.3% respectively. Light rail ridership recorded 3.01 million boardings for Q1 FY2015, an increase of 7.6% compared to the prior fiscal year. Average weekday ridership was 36,178, up 2.5% compared to Q1 FY2014. Overall, system ridership (bus and rail) was up 3.3%. Average weekday ridership also increased 1.3%, from 137,747 last year to 139,582 this year. Inaugural Levi s Stadium Service This quarter included the opening of events and service to Levi s Stadium. VTA provided service for six events in Q1, including four San Francisco 49ers football games. Attendees use of VTA service to the stadium for the opening events is shown in the table below: Event VTA Express Bus VTA Light Rail VTA Total Riders VTA Transit Mode Share VTA Total Event Ridership (All Day) 8/2/2014 Soccer Earthquakes vs. Seattle 707 7,407 8, % 16,228 8/17/2014 Football 49ers vs. Denver 1,471 9,142 10, % 21,226 8/24/2014 Football 49ers vs. San Diego 1,397 7,963 9, % 18,720 9/6/2014 Soccer Mexico vs. Chile 584 6,407 6, % 13,982 9/14/2014 Football 49ers vs. Chicago 1,121 8,277 9, % 18,796 9/28/2014 Football 49ers vs. Philadelphia 1,215 9,120 10, % 20,670 On average, 1,792 attendees connect to VTA service from Caltrain, 545 from Capitol Corridor, and 615 from ACE trains. Key Performance Indicators (page 5 of the report) Service reliability performance for the system (both bus and light rail) in Q1 FY2015 was 99.69%, up slightly from 99.64% last year. Bus on-time performance was 85.3%, down slightly from last year s 85.7%. Light rail on-time performance was 77.4%, down from last year s 85.2%. Bus recorded 9,104 miles between major mechanical schedule losses, down 7.1 % compared to Q1 FY 2014, but exceeding the goal of 8,000 miles between major mechanical schedule losses. Light rail recorded 22,349 miles between major mechanical schedule losses, down 35.4% compared to Q1 FY 2014 and did not meet the goal of 40,000 miles between major mechanical schedule losses. Absenteeism goals for Q1 FY 2015 were met in all categories. 1

25 Paratransit (page 25 of the report) First quarter FY 2015 total paratransit ridership was 183,682, down 1.1% compared to the same period last year. The number of active paratransit customers decreased 7.4% during the first quarter compared to the same period last year. The net operating cost for ADA paratransit service during Q1 FY2015 was $4.3 million, a 3.4% increase from the same period in FY The net operating cost per paratransit passenger trip (including eligibility costs) for the first quarter was $23.21, 4.6% more than the $22.20 net operating cost per trip recorded during the same period last year. OUTREACH is meeting all contractually established performance measures. Inter-Agency Partners and Contracted Services (page 10 of the report) All of VTA s Inter-agency partners and contracted services, except Dumbarton Express and Monterey-San Jose Express, showed increased ridership results for Q1 FY2015 as follows: Dumbarton Express ridership was 81,471, down 4.9%. Highway 17 Express ridership was 91,279, up 2.2%. Monterey-San Jose Express ridership was 7,498, down 10.9%. ACE ridership was 309,318, up 17.3%. Caltrain ridership was 4.82 million, up 10.7%. ACE shuttle ridership was 108,646, up 18.9%. 2

26 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2015 First Quarter Transit Operations Performance Report (July 1, 2014 to September 30, 2014) This section shows events that can affect normal service operations and system ridership. Ridership historically follows unemployment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions. July 4, 2014 Due to the fireworks event in downtown San Jose, VTA light rail service was extended to 11:30 p.m. July 7, 2014 VTA quarterly service changes are implemented. One major change adds Saturday service every 15 minutes from 9:00 a.m. to 6:00 p.m. for Line 323. July 25, 2014 Spare the Air Day. July 30, 2014 PG&E Flip the Switch Day declared due to high temperatures. July 2014 Service changes and reroutes were in effect due to the Morgan Hill Cruise n Show and Parade, The Rotary Centennial Fireworks Show in San Jose, Sunnyvale Music in the Market, the Thursday Night Live Summer Concert Series in Mountain View, and construction projects in Morgan Hill and San Jose. July 2014 Santa Clara County unemployment rate was 5.9%. July 2014 There was no measurable rainfall in July. July 2014 Unleaded fuel averaged $4.06 a gallon. August 1, 2014 Spare the Air Day. August 2, 2014 First event at Levi s Stadium Major League Soccer San Jose Earthquakes vs. Seattle Sounders. August 6, 2014 Warren Avenue in Southern Fremont reopens to traffic. August 13, 2014 Cisco Systems announces layoffs of 6,000 workers, 900 in San Jose. August 17, 2014 First (pre-season) San Francisco 49ers football game at Levi s Stadium. August 24, 2014 A 6.1 magnitude earthquake hits Napa. Caltrain service is delayed connecting to VTA for Levi s Stadium football game due to track inspections. Local VTA service is not affected. 3

27 August 2014 Service changes and reroutes were in effect due to the Thursday Night Live Summer Concert Series in Mountain View, Jazz Summer Fest in San Jose, and construction projects in Mountain View and San Jose. August 2014 Santa Clara County unemployment rate was 5.5%. August 2014 There was no measurable rainfall in August. August 2014 Unleaded fuel averaged $3.93 a gallon. September 11-12, 2014 Spare the Air Days. September 14, ers Opening Day at Levi s Stadium. 9,400 attendees ride VTA to the game. September 30, 2014 Stevens Creek Boulevard/I-880 interchange opens. September 2014 Service changes and reroutes were in effect due to the South First Friday Street Market in San Jose; the Mountain View Art & Wine Festival; the Morgan Hill Auto Show; the Willow Glen Founders Day Parade; the National Drive Electric Week Parade in Cupertino; construction on the Santa Clara Alum Rock Bus Rapid Transit project on Alum Rock Avenue; and construction projects in Gilroy, San Jose, and Palo Alto. September 2014 Santa Clara County unemployment rate was 5.2%. September 2014 Rainfall was 200% of normal. September 2014 Unleaded fuel averaged $3.79 a gallon. 4

28 Key Performance Indicators

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30 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS First Quarter FY 2015 Transit Operations Performance Report 7.a FY 2012 Annual FY 2013 Annual FY 2014 Annual FYTD st Quarter Met Goal? FY 2015 Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 137, , , ,582 No >= 142,800 Boardings per Revenue Hour No >= 31.7 Percent of Scheduled Service Operated 99.72% 99.73% 99.67% 99.69% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 11,065 13,110 10,839 9,690 YES >= 9,000 Miles Between Chargeable Accidents 94,649 88,300 80,812 90,667 No >= 112,300 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) No >= 8.50 Average Weekday Boarding Riders 104, , , ,404 No >= 107,500 Boardings per Revenue Hour No >= 26.3 Percent of Scheduled Service Operated 99.69% 99.70% 99.64% 99.66% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 10,202 12,080 9,964 9,104 YES >= 8,000 Miles Between Chargeable Accidents 85,926 80,608 73,702 82,597 No >= 100,000 On-time Performance 88.4% 87.4% 85.9% 85.3% No >= 92.5% Operator Personal Time-off 8.8% 8.5% 8.1% 6.9% YES <= 10.0% Maintenance Personal Time-off 8.2% 7.4% 8.2% 5.5% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) YES >= 2.90 Average Weekday Boarding Riders 32,716 34,241 34,996 36,178 YES >= 35,300 Boardings per Revenue Hour YES >= 79.3 Percent of Scheduled Service Operated 99.97% 99.98% 99.97% 99.97% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 32,489 40,723 37,381 22,349 No >= 40,000 Miles Between Chargeable Accidents 2 441, , , ,720 YES >= 558,720 On-time Performance 89.4% 88.5% 84.5% 77.4% No >= 95.0% Operator Personal Time-off 6.6% 5.9% 7.2% 7.6% YES <= 10.0% Maintenance Personal Time-off 7.1% 7.3% 8.1% 4.9% YES <= 8.0% Way, Power, & Signal Personal Time-off 6.3% 6.3% % 7.2% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 7.8% 3.9% 3.1% 2.6% YES <= 5.0% PARATRANSIT 7.8 Passengers per Revenue Hour³ YES >= 2.30 Net Cost per Passenger $22.73 $22.69 $23.21 $23.21 YES <= $27.00 Ontime Performance ³ 96.7% 96.7% YES >= 92.0% Complaints per 1,000 passenger Trips³ YES <= 1.0 Schedule Calls Response Time (minutes)³ YES <= 2.0 Days of Service Calls Response Time (minutes)³ YES <= 2.0 ADA Eligibility Certification within 21 Days³ 100.0% 100.0% YES >= 100.0% Preventative Maintenance Inspections Ontime³ 100.0% 100.0% YES >= 95.0% Major Accidents and Incidents per 85,000 Passenger Trips³ 0 0 YES <= 1.0 Non-Major Accidents and Incidents per 85,000 Passenger Trips³ YES <= 2.0 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014

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32 Ridership Summary

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34 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) First Quarter FY 2015 Transit Operations Performance Report FYTD 2015 (7/14-9/14) FYTD 2014 (7/13-9/13) % Change Directly Operated Services Bus 8,092,825 7,948, % Average Weekday Riders 103, , % Light Rail 3,005,043 2,791, % Average Weekday Riders 36,178 35, % Inter-Agency Partners Total Directly Operated Services 11,097,868 10,740, % Average Weekday Riders 139, , % Dumbarton Express 81,471 85, % Average Weekday Riders 1,273 1, % Highway 17 Express 91,279 89, % Average Weekday Riders 1,125 1, % Monterey-San Jose Express 7,498 8, % Average Weekday Riders % Altamont Commuter Express (ACE) 309, , % Average Weekday Riders 4,833 4, % Caltrain 4,821,456 4,353, % Average Weekday Riders 60,205 54, % Caltrain Shuttles (in Santa Clara County) 435, , % Average Weekday Riders 6,604 4, % Contracted Services Paratransit 185, , % Average Weekday Riders 2,628 2, % ACE Shuttles 108,646 91, % Average Weekday Riders 1,698 1, % Total Contracted / Inter-Agency 2,982,422 2,572, % Combined Total Ridership (in Santa Clara County) 1 14,080,290 13,312, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey- San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included.

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36 Route Performance

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38 Route Listing Route Destination Route Destination 10 Santa Clara Transit Ctr.-San Jose International Airport- Metro Airport LRT Station 70 Capitol LRT Station-Great Mall/Main Transit Ctr * San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Flea Market Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station 71 Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via White Rd. 72 Senter & Monterey-Downtown San Jose 14* Gilroy Transit Ctr. to St. Louise Hospital 73 Snell/Capitol-Downtown San Jose 16* Morgan Hill Civic Ctr. to Burnett Ave. 77 Eastridge Tran Ctr.-Great Mall/Main Transit Ctr. via King Rd. 17* Gilroy Transit Ctr. to Monterey & Las Animas 81 Weekday-Vallco-San Jose State University ; Sat-Vallco-Santa Clara Tran.Ctr 18* Gilroy Transit Ctr. to Gavilan College 82 Westgate-Downtown San Jose 19* Gilroy Transit Ctr. to Wren & Mantelli 88* Palo Alto Veteran's Hospital-Middlefield & Colorado 22 Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El Camino 89 California Ave. Caltrain Station-Palo Alto Veteran's Hospital 23 DeAnza College-Alum Rock Transit Ctr. via Stevens Creek 101 Camden & Hwy 85-Palo Alto 25 DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr. 102 South San Jose-Palo Alto 26 Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr. 103 Eastridge Transit Ctr.-Palo Alto 27 Good Samaritan Hospital-Kaiser San Jose 104 Penitencia Creek Transit Ctr.-Palo Alto 31 Evergreen Valley College-Eastridge Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 32* San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park 34* San Antonio Shopping Ctr.-Downtown Mountain View 122 South San Jose-Lockheed Martin/Moffett Park 35 Downtown Mountain View-Stanford Shopping Ctr. 140 Fremont BART-Mission College & Montague Expwy. 37* West Valley College-Capitol LRT Station 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 39* The Villages-Eastridge Transit Ctr. 180 Great Mall/Main Transit Ctr./Aborn & White-Fremont BART 40 42* Weekday & Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline Weekday-Kaiser San Jose-Evergreen Valley College Sat-Santa Teresa LRT-Monterey & Senter 181 San Jose Diridon Transit Ctr.-Fremont BART via Great Mall/Main Transit Ctr. late evenings & weekends 182 Palo Alto-IBM/Bailey Ave. 45* Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 201 DASH San Jose Diridon Station-Downtown San Jose LRT Stations 46 Great Mall/Main Transit Ctr.-Milpitas High School 251 Fremont BART-Levi's Stadium (Gamedays Only) 47 Great Mall/Main Transit Ctr.-McCarthy Ranch 252 Vallco-Levi's Stadium (Gamedays Only) 48* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester Blvd. 253 Gilroy/Morgan Hill-Levi's Stadium (Gamedays Only) 49* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos Blvd. 254 Eastridge Transit Ctr.-Levi's Stadium (Gamedays Only) 51 De Anza College-Moffett Field/Ames Ctr. 255 Almaden-Levi's Stadium (Gamedays Only) 52 Foothill College-Downtown Mountain View 256 Ohlone-Chynoweth-Levi's Stadium (Gamedays Only) 53 West Valley College-Sunnyvale Transit Ctr. 304 South San Jose-Sunnyvale Transit Ctr. via Arques 54 De Anza College-Sunnyvale/Lockheed Martin Transit Ctr. 321 Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett Park 55 De Anza College-Great America 323 De Anza College-Downtown San Jose 57 West Valley College-Great America via Quito Rd. 328 Almaden Expy. & Via Valiente-Lockheed Martin/Moffett Park 58 West Valley College-Alviso via Fruitvale 330 Almaden Expy. & Via Valiente-Tasman Drive 60 Winchester Transit Ctr.-Great America 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr. 61 Good Samaritan Hospital-Sierra & Piedmont via Bascom LRT Line Mountain View-Winchester 62 Good Samaritan Hospital-Sierra & Piedmont via Union Line Alum Rock-Santa Teresa 63 Almaden Expy & Camden-San Jose State University Line Ohlone/Chynoweth-Almaden 64 Almaden LRT Station-McKee & White via Downtown San Jose 970 Highway 17 Express - Santa Cruz & Scotts Valley-San Jose Diridon Transit Ctr. 65* Kooser & Meridian-13th & Hedding 971 Dumbarton Express - Union City BART-Palo Alto 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose 972 Monterey-San Jose Express (MST55) 68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 7.a

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40 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour First Quarter FY 2015 Transit Operations Performance Report Core Standard: 25.8 boardings per rvenue hour Local Standard: 21.5 boardings per revene hour Community Bus Standard: 15.0 boardings per revenue hour ACE Shuttles 24.7 Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA-based only. 7.a

41 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour First Quarter FY 2015 Transit Operations Performance Report 17.6 Limited Standard 15.0 Boarding Per Revenue Hour 12.1 Express Standard: is 60% Maximum Load Factor Light Rail Standard: 75.4 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line. 7.a

42 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour First Quarter FY 2015 Transit Operations Performance Report Core Standard: 24.3 boardings per revenue hour Local Standard: 17.6 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* 902* Light Rail Standard: boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line. 7.a

43 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour First Quarter FY 2015 Transit Operations Performance Report Core Standard: 23.4 boardings per revenue hour Local Standard: 19.1 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard 68.8 boardings per revenue train hour * * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line 7.a

44 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY First Quarter FY 2015 Transit Operations Performance Report Express Routes Average Peak Load Weekday % 48.1% 61.6% 59.4% 58.3% 55.5% 54.0% Express Standard: 60% Peak Load % % % % % DB 34.8% Hwy % MST % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Saturday / Sunday 181 Saturday, 58.4% 181 Sunday, 66.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA- based only. 7.a

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46 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Core Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service

47 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Core Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service

48 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Local Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service

49 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Local Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service

50 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Community Bus WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Standard

51 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Community Bus SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods Base Night Legend: Below standard

52 Boardings per Revenue Hour by Time Period FY 2015 First Quarter Transit Operations Performance Report Light Rail WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods 900* Peak 5:00 AM to 9:00 AM & 901* :00 PM to 7:00 PM 902* Midday 9:00 AM to 3:00 PM Standard Off Peak 7:00 PM to 5:00 AM SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard Legend: Below standard No Service * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line.