Edmonton Airports Customer Service

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Kristin Fields
5 years ago
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1 Edmonton Airports Customer Service

Ft in 2012 61 non stop connecqons to Canadian, US and internaqonal desqnaqons EIA is an important hub for oil and gas and mining employees

2 Edmonton International Airport EIA is the fi+h busiest airport in Canada EIA is North America s northern most major airport EIA is currently the fastest growing airport in Canada Passenger numbers have doubled since M Pax/ year Terminal expanded by 480,000 sq. Ft in non stop connecqons to Canadian, US and internaqonal desqnaqons EIA is an important hub for oil and gas and mining employees working in northern Canada EIA is served by 17 airlines EIA has 36 shops and 25 food and beverage faciliqes - more than doubled in the last two years

Parking at EIA EIA has 12,300 stalls highest per capita in Canada

faciliqes Parking revenues have increased 135% in the last five

7 feet wide, 6 6 high Climate Weather office says 6 months above

3 Parking at EIA EIA has 12,300 stalls highest per capita in Canada UQlize Skidata, Chauntry, and Digital payment systems for our faciliqes Parking revenues have increased 135% in the last five years 55% of all vehicles in the province are trucks 19 feet long, 7 feet wide, 6 6 high Climate Weather office says 6 months above zero, six months below, significant snow fall Coldest temperature last winter - 52C

4 Product Selection Customer Service Technology What s Important? Amenities and Price Value for Money

5 Contractor Training 8 hour training program developed by EIA Airport informaqon, vision and mission PracQcal skills and tools All employees a_end the course

6 Taxi Ambassador Program

7 Parking Options

8 Branding Something for Everyone Edmonton Airport Parking Products Premium product for a niche market. Reserved stalls for convenient access to the terminal. For those that value the convenience of being close to the airport. Affordable parking at Edmonton Interna?onal Airport.

display/pay by phone Quick Park South 210 stalls pay and display/ pay by phone Client base

9 General Aviation Parking Products Three products serving the General AviaQon market Canadian North 525 fully automated operaqon Quick Park North 115 stalls pay and display/pay by phone Quick Park South 210 stalls pay and display/ pay by phone Client base consists of oil and mining workers Free shu_le to and from the terminal Safe and secure parking environment

10 Welcome to jetset Edmonton

11 4600 stalls fully powered 24 hour shu_le service 5 heated bus shelters with self service check- in (CUSS) Full service valet facility with full service check- in counters & CUSS

12 Parking Operations Fully Automated Self Service - 4 Pay on Foot staqons - 5 automated credit card exits - 24/7 Bus service - DisQncQve look for staff - Fully automated operaqon - License plate recogniqon

13 Airline Check-in CUSS machines - 5 units installed WestJet partnership 2 year agreement Two CUTE counters Staffed 14 hours/day Full baggage drop with secure bag room Discussion with new airlines

Chauntry Reservation System Vancouver, Montreal, O_awa, Toronto, Saskatoon, Winnipeg among leading North American airports to already adopt Chauntry

14 Chauntry Reservation System Vancouver, Montreal, O_awa, Toronto, Saskatoon, Winnipeg among leading North American airports to already adopt Chauntry reservaqon system Fundamental component which all jetset sites share Valuable informaqon about your customers from the reservaqon process Customer registraqon

15 jetsetparking.com

16 jetsetparking.com Book on-line

New Customer Service Initiatives Chauntry Wi- Fi Service IntegraQon of Chauntry program to register WiFi users Captures basic informaqon about the customer Creates connecqon to airport WiFi user

17 New Customer Service Initiatives Chauntry Wi- Fi Service IntegraQon of Chauntry program to register WiFi users Captures basic informaqon about the customer Creates connecqon to airport WiFi user Develops a connecqon to promote parking and concession products Chauntry Opera?ons Module Advanced valet operaqons tool set Increased reporqng and auto parking management tools Flexibility to handle concierge products sales Consolidated customer database management

18 Chauntry Growth $1,400,000 Chauntry Revenue $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 Chauntry Revenue $- $197,690 $155,618 $206,167 $340,345 $461,290 $317,390 $324,764 $505,944 $586,472 $404,323 $464,680 $606,251 $773,179 $742,964 $760, $1,168, Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Growth in 2013 was 21% Growth in % Growth in December 2014 with Chauntry was 61%

Pricing Regular Rates Product Daily Weekly Monthly youpark $11.00 $55.00 $110.00 wepark $13.50 $67.50 $270.

19 Pricing Regular Rates Product Daily Weekly Monthly youpark $11.00 $55.00 $ wepark $13.50 $67.50 $ Online booking Discounts Advance Purchase 60 days 30 days 10 days 3-10 days Discount 25% off 20% off 10% off 5% off

20 Parking Loyalty Objectives Increase non aeronautical revenue Expand customer base Compete with existing off airport competitor programs Provide valuable customer data to the organization Lever existing technologies and introduce new products to improve customer experience and convenience Scalable for future program expansion

EIA and jetset Rewards Rewards members take advantage of exclusive offers: Exclusive discount on Renaissance hotel rates Discounted parking rates

21 EIA and jetset Rewards Rewards members take advantage of exclusive offers: Exclusive discount on Renaissance hotel rates Discounted parking rates Exclusive discounts for food purchases at select providers Exclusive discounts on Plaza Premium lounge access Entry into a $10,000 trip give away

22 Complimentary Services EIA Park Assist Three vehicles boost up to 300 cars per day Tire inflaqons Digging out vehicles Coat Check Complimentary coat check service available on a 24/7 basis

23 Community Partnerships

24 jetset CFL Sponsor Official parking supplier to the Canadian Football League

25 jetset Family Edmonton, Vancouver and Saskatoon Name Title

26 jetset Vancouver Opened January 2013 Conversion from YVR Long term parking lot Conversion completed overnight - $60K cost YVR Parking sales up 3% - 4% jetset parking sales up 21% over long term lot

27 jetset Saskatoon Opened January 2015 Conversion from YXE overflow lot Long term development of 3000 stall facility with valet and airline check in service

28 jetset Edmonton Growth Total Jet Set 2011 Total Jet Set 2012 Total Jet Set 2013 Total Jet Set 2014 Q1 Q2 Q3 Q4 Growth in 2013 was 21% over 2012 on revenues over $5M Growth in % over 2013 Revenues for <$7M

29 Leveraging On Line Travel Sites Airports working together can target a significant porqon of the on line travel market We can offer parking to these sites at great rates regardless of origin point

30 Leveraging Corporate Sales Accounts Airports working together can secure naqonal parking contracts with naqonal companies

31 Positioning MarkeQng posiqon is separate from EIA core products PosiQoned as an affordable/service driven product Designed and marketed to compete with off airport parking Efforts to reduce cannibalizaqon Drive customers to jetsetparking.com

32 Potential Option for North American Airports A brand which offers superior services and convenience Allows consumers to make choices based on the belief that airport parking is more expensive than off airport products A need to compete with off airport parking Increasing requirements and pressures on airports to boost non aeronauqcal revenues

33 Who Do We Compete With? Plus numerous off airport hotel operators

34 Conclusion Selection Amenities Service and Revenues Services Price

35 Ques?ons?

Airport Parking Solutions for Corporations

Airport Parking Solutions for Corporations Contents About Us Service Options Valet Indoor Parking Corporate Savings Program Daily Rate Comparison Sample Cost Savings Program Compliance Implementation About