Travel and Events Traveller First. Putting traveller wellbeing at the heart of your travel programme.

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Carol Wilkins
5 years ago
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1 Travel and Events Traveller First Putting traveller wellbeing at the heart of your travel programme.

2 Traveller First Traveller First is a unique programme of added value benefits for business travellers to enhance their travel experience. Encompassing benefits, knowledge and security, Traveller First aims to reduce the stress employees can experience when they re away from home. Enhancing the business travel experience. Traveller friction is the wear and tear that business travellers accumulate over time. This can include the impact of business travel on their personal life, loss of sleep, poor eating habits on the road and the back log of work because they ve been away from the office. Data insight indicates that traveller friction impacts on employee turnover, staff satisfaction, employee productivity and performance. We ve worked together with leading worldwide, local and national providers to bring travellers a valuable selection of benefits, whether it s an upgrade to make working on the go much easier, or a free fitness class to help travellers de-stress after a hard day. And it s not all about benefits. We re arming travellers with the knowledge they need before they set off to make sure they re well prepared for their trip. Extra security measures also help travellers feel safe and secure when they re on the road.. All these features combine to help alleviate traveller stress and make business travel more satisfying, both for regular road warriors and employees making a one off trip. The benefits of traveller wellbeing are far reaching, with happier travellers often resulting in a healthier travel programme too. With improved duty of care, reduced trip expenses and recognisable value, organisations will see increases in both compliance and visibility.

Benefits Traveller First leverages Capita Travel and Events buying power to benefit the traveller directly. Benefits are automatically delivered to the traveller by email as a PDF voucher.

3 Benefits Traveller First leverages Capita Travel and Events buying power to benefit the traveller directly. Benefits are automatically delivered to the traveller by as a PDF voucher. Traveller benefits and exclusive discounts. We ve negotiated with our partners to secure exclusive access to a range of traveller benefits that will improve traveller experience. By teaming up with airlines, hotels. train operating companies and ground transport services, we ve got all types of travel covered to make sure we add value at every opportunity. The following are just some examples of the benefits available through Traveller First. Hotels Inclusive meal plans Discounted food and beverage Room upgrades where available Gym access or fitness classes Free parking Free Wi-Fi Use of hotel meeting rooms. Ground transport Up to 60% off airport parking Car hire upgrades. Rail Lounge access Free station parking Complimentary tea/coffee Free Wi-Fi Auto enrollment for rewards. Air Up to 60% discount on airport lounges Airport security fast track Status matching when switching carrier Free Wi-Fi on board Automatic notification of frequent flyer opportunities Priority check-in Airport spa access. Our knowledge of individual travellers allows us to further personalise our service by providing additional benefits based upon their personal preferences and previous choices. Benefits are subject to supplier participation and availability.

4 Knowledge Traveller First gives travellers access to all the information they need to help them prepare for their trip. Destination guides, travel disruption alerts and detailed itinerary access via our mobile app, ensure travellers are informed before they set-off and whilst on the move. Travellers receive a comprehensive travel guide for their destination before they set off so they know what to expect when they arrive. Covering language, culture, business etiquette and much more, the travel guides will help the traveller prepare for their trip by outlining useful information such as what to wear for a business meeting, to local customs when out for dinner with a customer. Destination guides are sent by and can be viewed on the traveller s smart phone. Automated worldwide disruption alerts notify travellers of any issues that may affect their trip, such as strike action or an unforeseen incident. We ll also contact them directly to discuss how we can help and provide alternative arrangements, if required. For keeping up to date whilst on the road, travellers can rely on iris:go, our innovative mobile app that provides knowledge and information on the move. Itineraries, platform numbers, terminals, gate changes and local maps, all instantly available on the travellers phone, gives travellers the information they need to ensure their trip runs smoothly. Sharing of expert knowledge to help you. Destination guides are subject to availability and chosen destination.

5 Security Enhanced security from our hotel partners helps make travellers feel safe and secure when they re travelling on business. And with the back up of our 24 hour service, travellers know we re always there when they need us. All Traveller First hotel partners are committed to enhanced security measures to help our travellers feel safe and secure. These include: Never allocating a ground floor room Allocating rooms away from lifts or ends of corridors Discreet room number allocation at check-in Well lit parking, entrance and public areas 24 hour manned reception Room security locks Security spy-holes. Travellers will be provided with electronic contact cards showing all the useful numbers travellers may need should they need assistance, such as the foreign office, police and our 24 hour service, to minimise panic and stress. For those moments when travellers just need the help of an expert, our in-house 24 hour service is available 365 days a year. Familiar with all our customers requirements and trained in emergency travel assistance, our 24 hour team gives travellers and organisations peace of mind that they are always supported, wherever they are. Discreet check-in and room allocation. Automated worldwide security alerts also notify travellers of any security risks. We ll proactively help travellers avoid any issues too by contacting them and making alternative arrangements. Security benefits are applied on every occassion where available, subject to property availability.

6 Get in touch. Our team of experts would love to hear from you. If you have a query about Traveller First, or just a question about how we could help your business with travel and event services, please get in touch travelandevents@capita.co.uk #ctetravellerfirst We re there for you when you need us. CT-EC134 Capita Travel and CapitaTravelandEvents CapitaTravelEvents Capita Travel and Events is a trading name of Capita Travel and Events Limited. Part of Capita plc. Registered office: The Registry, 34 Beckenham Road, Beckenham, BR3 4TU. Calls to the 08 number will cost 13 pence per minute plus your telephone company s access charge.

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