BAG LOG FUTURE-PROOFING CALGARY AIRPORT A DOUBLE FIRST AT SAN FRANCISCO IATA RESOLUTION 753: THE GOOD NEWS KEFLAVIK THE NEW NORTH ATLANTIC HUB

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1 BAG LOG Issue 12 March 2017 A DOUBLE FIRST AT SAN FRANCISCO Page 3 IATA RESOLUTION 753: THE GOOD NEWS Page 4 KEFLAVIK THE NEW NORTH ATLANTIC HUB Page 6 MANUAL ENCODING CUT BY 50% AT COPENHAGEN Page 7 CHECK-IN EARLY TO CHECK-OUT THE VIEW AT GATWICK FUTURE-PROOFING CALGARY AIRPORT NEW INSTALLATIONS Page 8 After years of planning, The Calgary Airport Authority successfully sent its first passengers from YYC Calgary International Airport s new international terminal on opening day, 31st October That first departure, to Mexico on a predawn flight, follows five years of baggage handling system construction and six months of system testing by YYC and the BEUMER Group. The Calgary Airport Authority put every aspect of the new terminal s operations through its paces repeatedly in preparation for opening day, including continuous testing of the CrisBag system. The steps for preparation included two large public trials which saw more than 2,000 people come to the airport to play the role of departing and arriving passengers, and a soft launch the week prior to full opening that saw passengers and baggage from more than half a dozen flights put into the arrivals and departures systems. The successful opening of the new International Terminal at YYC brought online the largest baggage system project of its type to be commissioned in Canada. Selection and application of the BEUMER Group systems was part of The Calgary Airport Authority s focus on applying new technologies focused on enhancement of the passenger experience. The CrisBag tote system is integrated with comprehensive automated check-in kiosks and self bag drops, new CATSA and customs kiosks as well as screening processes. Continued on page 2

2 2 NEW INSTALLATIONS Future-proofing Calgary Airport continued from front page We have just completed and opened the most advanced airport terminal in Canada. A key part of the project was ensuring that travellers through YYC get the best possible experience from curb to gate, and from gate to curb, said Bernie Humphries, VP of Operations with the Calgary Airport Authority. As a result, we have incorporated technologies to ensure that both passengers, and their bags, get to or from their aircraft quickly and reliably. Flexibility was also high on the list of criteria - important because new regulations issued by the Canadian Air Transport Security Authority (CATSA) and the US Transportation Security Administration (TSA) as well as the International Air Transport Association (IATA) put greater emphasis on baggage screening and handling at airports. For YYC, the decision to use BEUMER Group s modular CrisBag tote-based baggage system, in both the new International Terminal and soon also in the existing Domestic Terminal, means compliance is relatively straightforward. The integration of TSA Standard 3-compliant scanners into the baggage handling system in the new international terminal, for example, provides fully-compliant screening in addition to streamlining the security process for passengers. To meet the requirements of IATA Resolution 753, all CrisBag systems already provide the 100% tracking of all baggage throughout the handling process which is mandated by the Resolution. A future inter-terminal baggage transfer connection between the CrisBag systems in the International and Domestic Terminals will ensure that this traceability is system-wide and provide the flexibility for passengers to check-in at either terminal. By integrating the software controls for both baggage handling systems into a single control room, using BEUMER Group Software Suite, The Calgary Airport Authority can ensure total end-to-end control of the inbound and outbound baggage and significantly reduce transfer times. With the opening of its new International Terminal, YYC Calgary International Airport brings not only exciting new and efficient processes to air travel in Canada, but is prepared to support future growth at the airport for years to come.

3 NEW INSTALLATIONS 3 YYC Calgary International Airport and IATA s Resolution 753 The aim of Resolution 753 is to reduce the number of lost or delayed pieces of baggage by keeping track of them at every stage of their journey through the use of intelligent tracking capabilities. This will lead to a better customer experience and at the same time reduce the costs involved in tracing, retrieving and delivering missing or delayed bags. Scanning arrival baggage with the highest read rate possible is therefore a necessity. One solution is having staff carry out manual scanning. Progressive airports, such as Canada s YYC Calgary International Airport, have taken the opportunity to consider a solution to this problem in the design of their baggage handling system. Calgary has designed its system to enable the CrisBag system to handle the baggage almost right from the aircraft. In that way Calgary s CrisBag solution marries the baggage tag identity to the tote for required compliance to Resolution 753 and ensures safe transportation of baggage onwards to transfer or arrival. A double first at San Francisco Airport San Francisco Airport plans to be the first airport in the US to implement a tote-based Baggage Handling System (BHS) and is the first to invite a BHS provider to participate in the programming phase of the project. BEUMER Group will partner with San Francisco International Airport (SFO) and its design-build teams to provide schematic design services for a new common-use Individual Carrier System (ICS) as part of the airport s Terminal 1 (T1) Redevelopment Programme. Specifically, BEUMER Group s role will be to help to recommend the system components that should be used at each stage of the ICS baggage handling process. The design-build teams will take the airport s Development Plan for the BHS through design and construction. An iterative design process will be used to develop a tote-based system solution which meets the requirements of the airport and all other stakeholders. The change to a common-use ICS marks a major transformation for San Francisco Airport. Currently, Terminal 1 uses a legacy baggage handling model with multiple baggage systems, each independently operated by a separate carrier. This legacy model was developed when baggage handling systems were owned, maintained and operated by individual airlines. Migrating to a common-use model allows the airlines to share the cost of using a single system, whilst also providing more efficient operation for the airport. Other advantages of the common-use system include greater flexibility for the airlines and a consolidated security checkpoint for compliance with Transportation Security Administration (TSA) regulations.

4 4 BAGGAGE HANDLING SYSTEM OPERATION & MAINTENANCE IATA Resolution 753: The good news for airports Whilst IATA resolution 753 makes its member airlines responsible for ensuring the safe delivery of baggage to the right destination and passenger, airports could also find greater efficiency and cost savings through the removal of operational silos. IATA Resolution 753: Three steps to greater efficiency Step One: Minimising off-loading errors Off-loading errors can result in transfer baggage being placed on a reclaim carousel, or an arrivals bag being sent into the transfer baggage handling system. IATA Resolution 753 will help to minimise these errors by allowing the inventory of baggage for each departure flight to be exchanged seamlessly between the airline, airport operators and ground-handlers. Step Two: Reducing the cost of filing missing baggage reports Processing a Property Irregularity Report (PIR) and tracking down a lost bag inevitably incurs cost and has a negative impact on passenger satisfaction. IATA Resolution 753 will help to simplify and improve this procedure by enabling the baggage service desk to access the inventory of baggage for each flight and track each bag throughout the baggage handling process. The introduction of a self-service PIR procedure can further reduce cost by making it possible for the airline to notify the passenger that a lost bag has been located, even whilst the PIR is still being completed. Step Three: Optimising systems and manpower Bags with unreadable tags are typically sent to the dedicated manual encoding station on either the inbound and outbound baggage handling lines. The introduction of Video Coding System (VCS) technology, as part of IATA Resolution 753 compliance, can allow airports to optimise both their baggage handling equipment and manpower. If the same VCS is used on both the inbound and outbound sorting lines, the Manual Encoding Stations (MES) can be centralised, eliminating the need for a separate station and operator next to both the inbound and outbound sorting conveyors.

5 BAGGAGE HANDLING STATISTICS 5 Hamad International impresses with baggage handling statistics The baggage handling statistics reported by Hamad International Airport (HIA) for 2016, make impressive reading. As a major hub and home of Qatar Airways, HIA has reported the figures after its first full year of operation. The figures show that HIA s baggage system processed over 19 million items of baggage in fiscal 2016, with a mishandling rate of less than 1%. According to Qatar Airways Group, this is one of the best, if not the best, baggage handling performance of any global airline. Qatar Airways on-time departure performance, which measures the number of flights departing within 15 minutes of the scheduled departure time, is similarly exceptional at 90.5% in fiscal Benchmark performance The Airport s high-speed baggage handling system was designed and installed by BEUMER Group with the aim of setting new global benchmarks in quality and service. With an average of 70% connecting flights, achieving the shortest possible connection times between flights, and minimising lost or mis-routed baggage, were key elements within the design. The fully-redundant system incorporates two tilt-tray sorters with a total of 28 inductions, 172 chutes and 22 make-up carousels. It also integrates the industry s largest hybrid RFID-barcode scanning system. All this helps to ensure that baggage will continue to be processed on schedule and without risk of flight delays even in the event of sorter down-time. The transfer process is optimised with 1,750 fully automated Early Bag Storage positions which minimise the time taken to release bags for make-up for a specific flight number or time-slot. A BEUMER Group Customer Support team works on-site to maintain the system as part of a service and maintenance contract. The airport plans to expand the terminal and increase capacity within the baggage handling system to enable it to support up to 50 million passengers annually. Meticulous planning in the months before opening the airport has paid off at Hamad International.

6 6 BAGGAGE HANDLING SYSTEM OPERATION & MAINTENANCE Keflavik the new North Atlantic hub Just as in football, Iceland is a far bigger player in the aviation industry than its size would suggest. Keflavík International Airport, for example, has shown remarkable growth over the past few years, driving an almost three-fold increase in passenger numbers in under a decade. From crisis to increased capacity This rise in passenger numbers has its origins in the aftermath of the financial crisis in As the domestic market steadily and last year we had almost 4.9 million passengers, with 6.6 million forecast for this year, explains Guðmundur Daði Rúnarsson, deputy terminal director at Keflavík Airport. Importantly, the proportion of transfer passenger has steadily increased as well, from 27% in 2009 to 43% in This has been achieved by changing our outlook so that we welcome and service transfer passengers, as well as visitors to Iceland. years, so we knew that it was highly reliable. As a hub, this was absolutely crucial for us. The system also had to be capable of delivering the required throughput in the available space and integrate seamlessly with security screening in addition to providing system-wide track and trace. To further improve the passenger experience Keflavik also installed a number of self check-in kiosks and followed these with the first of a number of planned self-bag drops, which was added in All of these systems are fully integrated into the BEUMER Group SCADA software controls. The specification for the SCADA system was equally rigorous. This had to provide information on the status of the BHS in real time, in addition to providing fast alerts about baggage handling issues, and diagnostics to guide us to potential solutions. A really good reporting tool was also crucial to ensure that the airport operator had access to essential information about baggage flow. Having met all of these criteria, and more, BEUMER Group Keflavik s location means that it is perfectly situated to reach almost the whole of the USA without the need for wide-body aircraft. It also has the available space, and the advanced baggage handling technology, to support further expansion. In fact, Keflavik s Master Plan includes doubling the size of the terminal within the next 10 years. The addition of new runways and an expansion of the terminal to offer up to 50 or 60 gates will see estimated passenger numbers reaching 10 million by This is collapsed many Icelanders stopped travelling, so Icelandair made a bold decision: it would increase its focus on transatlantic services and position Keflavík as a hub or stop-over. With passenger numbers falling to just 1.7 million after the crisis, there was certainly scope for growth. Following the low point, passenger numbers have risen The airport s 2007 renovations had included a new baggage handling system from BEUMER Group but, by 2014, the growth in passenger numbers meant that even higher capacity would be needed. Proven reliability According to Rúnarsson, We have had a very good experience with BEUMER Group s Crisplant technology over the was awarded the contract to install the new system based on the proven Crisplant technology. impressive for an airport which is situated in a country with a population of just over 330,000 citizens.

7 REMOTE ENCODING 7 Manual encoding cut by 50% at Copenhagen The efficient processing of transfer baggage can be compromised when Bag Source Message (BSM) tags become crumpled or unreadable, particularly when an airport has a high number of connecting flights. This was the problem facing Copenhagen Airport (CPH) as Karsten Madsen, of Copenhagen Airports, explains; Our typical number of no-read bag tags was running at about 2-3% so reducing this number was key to delivering real improvement in the efficiency of our Baggage Handling System (BHS) capacity and workflow. To address this challenge, CPH evaluated the business case for installing a BEUMER Group Video Coding System (VCS). Previously, the airport handled bags with no-read tags by diverting them to a Manual Encoding Station (MES). Here, an operator would manually enter the BSM information before re-inducting the bag onto the BHS. This process meant that each manuallyencoded bag would touch the sorter twice, introducing delays and potential short-shipments as well as having a direct impact on overall sorter capacity. Video coding saves cost and time The BEUMER Group VCS was installed as a web-application at the existing MES. The VCS allows operators to zoom-in to view no-read tags, using a touch-screen, rather than having to physically turn or lift the bag. It also means that the bag can continue to be transported within the BHS whilst the tag is being checked. The web-based VCS controls also introduce more flexibility by allowing control-room staff to supplement or relieve MES staff during very high coding peaks. According to Madsen; The implementation of the BEUM- ER Group VCS can reduce our no-read tag rate with around 50%. I estimate that this means we prevent up to 10 bags being short-shipped every day, allowing us to save around 100 for each short-shipment in addition to improving overall passenger satisfaction. To increase flexibility even further, we may also consider implementing VCS on mobile devices in future.

8 8 NEW APPROACH TO BAGGAGE STORAGE Check-in early to check-out the view at Gatwick Gatwick Airport s new Pier 1 gate features a completely new baggage system which allows passengers to check-in up to 18 hours early and view their checked baggage through a window overlooking the baggage handling system. Based on BEUMER Group s Crisplant airport technology, the CrisBag EBS provides 2600 EBS spaces enabling Gatwick Airport to offer advance check-in of baggage up to 18 hours before departure. This service will contribute to improved passenger satisfaction and help to reduce queues by allowing Gatwick to spread check-in times. 100% traceability of each bag within the EBS will virtually eliminate the possibility of a bag being lost in baggage handling process. Senior EPC Manager at Gatwick Airport, Paul Morgan said: BEUMER has helped us deliver one of the largest projects this airport has ever undertaken and we are extremely proud of the new state-of-the-art baggage system and EBS. The system will significantly enhance the baggage operation in the South Terminal as Gatwick continues to grow the number of passengers who fly from the airport. BEUMER Group A/S P.O. Pedersens Vej 10 DK-8200 Aarhus N Denmark Phone