ANA MILEAGE CLUB Member s Guide

Transcription

1 ANA MILEAGE CLUB Member s Guide This User s Guide includes some information concerning mileage accrual and Terms of use of awards of ANA Mileage Club. Upon using the services, there are various limitations and regulations. CONTENTS INTRODUCTION Common notice 1 ANA Mileage Club Card Lineup 9 Earning Miles Earn Miles with flight ANA Japan Domestic Flights 11 ANA International Flights 21 Partner Airlines 31 Earn Miles with ANA Card 37 Earn Miles with Mileage Partner 49 Using Miles Flight Awards ANA Japan Domestic Flights 53 ANA International Flights 63 Partner Airlines 79 Upgrade Awards ANA International 95 Star Alliance 101 Refunding Flight Awards and Upgrade Awards 107 Extra Baggage Allowance Redemption with Miles (ANA International Flights) 109 Various Awards ANA SKY COIN 111 ANA Value Vouchers 115 ANA Mileage Mall 1000miles Coupons 119 ANA Shopping Point Awards 121 ANA Selection Awards 123 Awards for dining, hotels and more 125 Point Conversion 127 ANA プレミアムメンバーサービス 000 ANA Premium Member Services and Benefits 131 Overseas Job Transfer Service 143 ANA Mileage Club Terms and Conditions 151 The contents of this Guide are as of JUL For the latest information and specific services, please visit ANA Website(

2 Common notice Mileage accrual Only ANA Mileage Club members can accrue mileage for purchased travel, services and products. It takes from 1 up to 4 months for accrued mileage to be credited to the member s account. You cannot transfer or combine earned miles. However, members registered with ANA Card Family Miles and the ANA Mileage Club Family Account Services programs can combine miles earned by registered family members only when using some awards. Fractions will be rounded down for the accrued mileage according to the amount paid. Partner points that have been transferred and converted into miles cannot be reconverted back to points. Miles registered with ANA Mileage Club cannot be registered with other mileage programs. ANA number The 10-digit ANA number embossed or printed on your card is required to book flights, earn mileage, and redeem awards. Please quote your ANA number when making inquiries. Please note that your ANA number differs from your credit card number. We cannot respond to inquiries regarding your ANA number. Your ANA number will change every time we issue a new card, in the event of a lost or stolen card, name change, or if you switch to another card. Please note that the 16-digit Electronic Money Edy number on the back of the card differs from your ANA number and credit card number. The name on your card must be the same as the name shown on your passport. Check your mileage Please confirm your earned mileage using the following various information services. Your 10-digit ANA number and your password * are required to use the information services described below. * Refer to P.2 for more information about passwords. ANA Website Mileage statement Account balance Expiry date Newsletter Account balance Expiry date Register your address to receive monthly s with your mileage balance information and exclusive information for ANA Mileage Club members. You can register your address through ANA Website, ANA Mileage Club Members-Only functions. Statements (spanning 3 months) can be sent by postal mail for a 500-mile handling fee per statement. Telephone ANA Mileage Club Service Center (Toll) (Toll) Inquiries about Mileage Service (Select 3) Hours of operation: Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) Password Your 10-digit ANA number and your passwords below are required to use automated-voice guidance services and various information services available on our website. AMC Password (4-digit number) This password is set or entered by the member when completing the application procedures. It is required when contacting the ANA Reservation and Information Center or ANA Mileage Club Service Center in Japan via telephone, and when using Self Service Checkin machine at airports, etc. If you did not specify a password when applying, a password set by ANA will be sent to you by postal mail. Web Password (8 to 16 digits containing one-byte letters [upper case and lower case] and numbers) This password is set by the member when logging in to the official ANA website for the first time. It is required to use ANA Website online services (logging in, various types of procedures, redeeming mileage, etc.) The AMC Password is required to log in for the first time. The password should only be used by the member. Please do not select a password that you use with other companies. 1 2

3 Common notice When applying for a new ANA Card, your password will be sent via postcard. When switching from an ANA Mileage Club Card to an ANA Card, you can continue using the same password if you enter your current ANA Mileage Club Card customer number on the application form. If you want to change your password or have forgotten your password You can do so via ANA Website. If you have forgotten your password, please click on Forgot your Password? and complete the procedures. Mileage validity Accrued mileage is valid until the last day of the 36th month counting from the month a service or product was used to earn miles. Please redeem your awards within the mileage validity period. [Examples] Miles earned on May 23, 2017 expire on May 31, 2020 Miles earned on June 10, 2018 expire on June 30, 2021 Miles earned on July 1, 2019 expire on July 31, 2022 Awards users Eligible member for Awards Awards may be used by the member, the member s spouse and family members within two generations (family members of the relation in the second degree). Some awards * can only be used by the member only. Awards users registration Award User registration must be completed in advance for persons other than the member to use awards. ANA Website Please visit the official ANA website. Up to 10 people [the member s spouse and family members within 2 generations (family members of the relation in the second degree)] can register as award users, excluding the member. If you cannot complete the procedures via ANA Website, please contact the ANA Mileage Club Service Center. Please note that you will not be able to book awards online if the award user is registered twice. Registered information changes and cancellations Please contact ANA Mileage Club Service Center (Operator service hours) to change or cancel award user s registered data. The relevant forms will be sent to you. The fee to change or delete previously registered information is 5,000 miles per person. No fee will be charged to change or delete registered information due to spelling mistakes/corrections or due to family registry changes such as marriage or death. You will be requested to present official documentation as proof of family changes(you may be asked to provide official documentation proving your relationship with the person you wish to register). If the ANA number changes, the award user information registered under the card will not be automatically updated. Please contact ANA Mileage Club Service Center. Father Sibling Spouse/ Partner Mother Member Grandfather Grandmother Grandfather Grandmother Grandfather -in-law Father -in-law Spouse/ Partner Grandmother -in-law Grandfather -in-law Spouse s Sibling Mother -in-law Grandmother -in-law Spouse/ Partner Telephone ANA Mileage Club Service Center (Toll) (Toll) Inquiries about Mileage Service (Select 3) Hours of operation: Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) Child Spouse/ Partner Grandchild Spouse/ Partner * Point Conversion is available to the member only. 3 4

4 Common notice Awards requests Notification of change of personal information Only members can request awards. Members are requested to confirm their identity when requesting awards. Please have your ANA Card or ANA Mileage Club Card number ready. Members cannot request awards without their 10-digit ANA number. As a rule, we cannot accept award requests from persons who are not members. If an agent or representative requests an award on behalf of a member, we will verify the agent s identification. Members must have sufficient mileage in their account when requesting to redeem awards. We will automatically use the oldest accumulated mileage in your account to redeem awards. Your miles cannot be combined with miles earned under a different name, such as miles from family members or friends. In addition, miles earned under other airline s mileage programs cannot be combined with miles earned with ANA Mileage Club. However, members registered with ANA Card Family Miles and the ANA Mileage Club Family Account Services programs can combine miles among family members. Any requested, but unused awards become invalid. Miles that were redeemed for awards, but were not used cannot be returned to a mileage account or exchanged for other awards. Please note that there is a Refund for Unused Awards for Flight Awards and Upgrade Awards. Please check at P.107 for details. When personal information that is registered on ANA Mileage Club such as address and name has been changed, please contact the following. ANA does not take responsibility for any disadvantages to the members including non-communication of necessary information or non-delivery of awards due to lack of change notification submission. ANA Mileage Club Card ANA Card * (Please refer to P.37) ANA Prepaid Card ANA Mileage Club Financial Pass Visa Debit Card Each credit card company Each issuing company Suruga Bank ANA branch Rakuten ANA Mileage Club Card Rakuten card Co., Ltd. Several other terms of use apply regarding various awards. For details, please visit ANA Website ( Please note that the award s terms of use may change without notice. JCB ORIGINAL SERIES JCB Card/plus ANA Mileage Club Mizuho Mileage Club Card/ANA Each issuing company Mizuho mileage club special desk [for personal customers only] + ANA Website or ANA Mileage Club Service Center PiPuCa ANA Mileage Club Card Bank of Okinawa JCB YAMADA LABI ANA Mileage Club Card YAMADA LABI Card Desk JR TOWER SQUARE Card ANA Kitaca JR Tower Square Card Service Counter JQ SUGOCA ANA JCB Notification of Change Reception Desk * ANA Card refers to cards with ANA CARD written on the front. 5 6

5 Common notice Inquiries about ANA Mileage Club Within Japan ANA Mileage Club Service Center (Toll) TOKYO (Toll) Please confirm the applicable contact number before calling. Inquiries about Mileage Service (Select 3) Hours of operation: 6:30 a.m. - 10:00 p.m. (365 days a year) International flights/flight awards reservations & inquiries (Select 2) Hours of operation: Open 24 hours (365 days a year) Domestic flights/flight awards reservations & inquiries (Select 1) Hours of operation: Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) Overseas US Region(Toll-free within US Canada Brazil Mexico) (from locations other than listed above) For information regarding other ANA branch offices please see ANA Website. 7 8

6 ANA Mileage Club Card Lineup Name brand Card face Annual fees/initial fees Charged 2 Credit function Qualifications for application Must be at age 18 or over (excluding high school students) ANA Card (for more infomation, P37~) (No annual fee during the first year for general cards)(except a part of the card) ANA Mileage Club Card Free 3 ANA Prepaid Card Free 3 ANA Mileage Club Financial Pass Visa Debit Card 1 Free Rakuten ANA Mileage Club Card (No annual fee for the first year. If it is used more than once a year, the following years will also be free.) JCB ORIGINAL SERIES JCB Card/Plus ANA Mileage Club Charged MIZUHO Mileage Club Card/ ANA Free Charged Charged PiPuCa ANA Mileage Club Card (No annual fee for some general cards after the first and second years <when conditions are met> ) YAMADA LABI ANA Mileage Club Card (No annual fee for the first year. If it is used more than once a year, the following years will also be free.) JR Tower Square Card ANA Kitaca JQ SUGOCA ANA Charged 9 E_ _巻頭部分.indd 9-10 Charged Charged (No annual fee for the first year.) (No annual fee for the first year. If it is used more than once a year, the following years will also be free.) 1 For the ANA Mileage Club Financial Pass Visa Debit Card, you need to have an account at the Suruga Bank ANA Branch. It cannot be used to pay for ANA in-flight shopping. 2 Fees will be charged for Wide Card, Wide Gold Card, Diners Card and AMERICAN EXPRESS Card from the initial year. The annual fee differs by the type of card Anyone can apply Must be at age 15 or over 4 Must be at age 15 or over (excluding junior high school students) Must be at age 18 or over (excluding high school students) General Card Must be at age 18 or over (excluding high school students) Gold Card Must be at age 20 or over (excluding students) Must be at age 18 or over (excluding high school students) Must be at age 18 or over (excluding high school students) Must be at age 18 or over (excluding high school students) Must be at age 18 or over (excluding high school students) Must be at age 18 or over (excluding high school students) 3 This is not ANA Card. Therefore, awards and services that are specific to ANA Card such as bonus miles for own membership, boarding bonus miles, various discounts including in-flight shopping, participation in the ANA Card Family Miles, ANA Card Mile Plus, and purchasing Business Class tickets will not be available. 4 Children age 13 or older of ANA Visa/MasterCard members can use the ANA VISA Prepaid Card Limited Charge type /08/21 17:29

7 Earn Miles with ANA Japan Domestic Flights ANA Domestic Flight Miles Earn miles when you fly on ANA Group Flights according to flight distances (basic mileage) and fares. [Mileage registration] When you book your flight Time required for mileage to be accrued Mileage is accrued in 1-2 days after your boarding date. How to check your mileage balance: please check at P.1. How to register for flight miles retroactively: please check at P.18. Mileage Calculation At the airport before boarding After boarding 1-2 days after flight date Earning Miles Register your ANA number Register at the airport if you haven t already done so Retain your boarding pass Mileage is accrued to your account Japan domestic flights miles are calculated according to your flight s basic mileage multiplied by the fixed accrual rate for each type of fare. The resulting mileage is then accrued to your account. Eligible flights Domestic Flight Miles = Basic mileage Accrual rate for each type of fare ANA Group flights ANA NH ANA WINGS EH Domestic code share flights operated by IBEX Airlines, AIR DO, Solaseed Air, Star Flyer, and Oriental Air Bridge are eligible for ANA mileage accrual only when the flight is booked with an ANA flight number. [Accrual Rates for Japan Domestic Fare Types] Accrual Rate for Applicable Fare Type Basic Mileage Premium Flex Fare 150% Premium Flex Fare(Child) Premium Disability Discount Mileage registration How to register When you book your flight Please provide your ANA number when you book your flight. At the airport Register at Self Service Check-in machines. When connecting You must register at each connecting airport. When traveling on a domestic flight connecting to an international flight Make sure to present your ANA Card or ANA Mileage Club Card upon check-in. Retain your boarding pass If your change or upgrade your booking at the airport on the day of your flight, your mileage may not be accrued automatically to your account. Retain your boarding pass (original) until you have confirmed that mileage has been accrued. 125% 100% 75% 50% Premium Basic Fare Premium Value Fare Premium Shareholder s Benefit Discount Premium Shareholder s Benefit Discount(Child) Flex Fare Flex Roundtrip Fare Flex Fare for ANA Card Holder Flex Fare for ANA@desk User Flex Tickets for ANA@desk User Flex Child Fare Basic (ABC) Fare Basic 1 Fare Basic 3 Fare Value 21 Fare Value 28 Fare Value 45 Fare Value 55 Fare Value 60 Fare Value 75 Fare Disability Discount Caregiver s Fare Flex Fare for Tokyo-Osaka Shuttle All types of "Islands" tickets Premium Individual Inclusive Tour Discount Fare Domestic Sectors of International Flights Transit Basic Fare Transit Basic 7 Fare Transit Value 28 Fare Shareholder s Benefit Discount Shareholder s Benefit Discount (Child) AMC Companion Fare (for the AMC Member's companion) Individual Inclusive Tour Discount Fare Inclusive Tour Dynamic Package (DP) Discount Fare Visit Japan Inclusive Tour Dynamic Package (DP) Discount Fare Limited Tour Dynamic Package (DP) Basic Fare [Inclusive Tour Market Development Program (MDP) Discount] Youth Special Senior Special Value X Fare 11 12

8 Earn Miles with ANA Japan Domestic Flights Flights not eligible for mileage accrual Charter flights Group discount fares Free flights Inclusive Tour discount fare (Group) Flights Awards ANA Mileage Club Companion fare (Member) Inclusive Tour discount fares* * Mileage will not accrue if the passenger s name does not appear on the boarding pass. Premium Class mileage accrual Every time you pay to upgrade to Premium Class, you will earn 50% bonus miles from the original purchased fare. [Example]Value21 fare 75% + 50% = 125% of basic mileage You will not earn additional 50% Premium Class miles when you pay to upgrade to Premium Class with a ticket that is not eligible for mileage accrual. Notes Only flight sectors actually flown by a member qualify for mileage accrual. All bonus miles are accrued only if the flight miles for the eligible flight have been registered with ANA Mileage Club. A single passenger occupying two or more seats to accommodate over-sized carry-on baggage such as musical instruments or paintings will only accrue mileage based on one seat. Mileage is not accrued if you did not board your flight for any reason, including flight delays or cancellations. Miles registered with ANA Mileage Club cannot be registered with other mileage programs. Mileage registered under other frequent flyer mileage programs, including mileage registered with a temporary card, cannot be transferred to ANA Mileage Club. In addition, mileage registered with ANA Mileage Club cannot be transferred to other frequent flyer mileage programs. Mileage chart Mileage accrual: January 1 - December 31 (for flights boarded) Awards: January 1 - December 31 (for tickets issued) Mileage is based on TPM (Ticketed Point Mileage) and IATA Nagasaki (International Air Transport Association) TPM that was issued last Miyazaki autumn for the year starting January 1. Kagoshima Tokyo indicates departures from/arrivals at Haneda or Narita, Osaka Okinawa at Itami, Kansai or Kobe. Ishigaki 1, Miyako 1, There may be seasonal operations and cancellations. Find details at ANA Website. [To / From Tokyo] (Unit:Mile) Miles Sector Basic mileage 100% 75% 50% Sapporo Wakkanai Memanbetsu Asahikawa Nemuro-Nakashibetsu Okhotsk-Monbetsu Kushiro Obihiro Hakodate Akita Odate-Noshiro Shonai Sendai Niigata Hachijojima Toyama Komatsu Noto Nagoya Osaka Okayama Hiroshima Iwakuni Yamaguchi-Ube Tottori Yonago Hagi-Iwami Takamatsu Tokushima Matsuyama Kochi Kita-Kyushu Fukuoka Saga Oita Kumamoto Earning Miles

9 Earn Miles with ANA Japan Domestic Flights [To / From Osaka] Sector Basic mileage 100% Miles 75% 50% Sapporo Memanbetsu Asahikawa Kushiro Hakodate Aomori Akita Fukushima Sendai Niigata Hagi-Iwami Matsuyama Kochi Fukuoka Oita Kumamoto Nagasaki Miyazaki Kagoshima Okinawa Miyako Ishigaki [To / From Nagoya] Sector Basic mileage 100% Miles 75% 50% Sapporo Memanbetsu Asahikawa Hakodate Akita Sendai Niigata Matsuyama Fukuoka Oita Kumamoto Nagasaki Miyazaki Kagoshima Okinawa Ishigaki 1, Miyako (Unit:Mile) (Unit:Mile) [To / From Sapporo] Sector Basic mileage 100% Miles 75% 50% Wakkanai Rishiri Okhotsk-Monbetsu Memanbetsu Nemuro-Nakashibetsu Kushiro Hakodate Aomori Akita Fukushima Sendai Shizuoka Niigata Toyama Komatsu Okayama Hiroshima Fukuoka Okinawa 1,397 1, [To / From Sendai] Sector Basic mileage 100% Miles 75% 50% Komatsu Hiroshima Fukuoka [To / From Fukuoka] Sector Basic mileage 100% Miles 75% 50% Niigata Komatsu Tsushima Goto Fukue Miyazaki Okinawa Ishigaki (Unit:Mile) (Unit:Mile) (Unit:Mile) Earning Miles 15 16

10 Earn Miles with ANA Japan Domestic Flights [To / From Nagasaki] (Unit:Mile) Miles Sector Basic mileage 100% 75% 50% Iki Goto Fukue Tsushima [To / From Okinawa] (Unit:Mile) Miles Sector Basic mileage 100% 75% 50% Sendai 1, Shizuoka Niigata 1, Hiroshima Matsuyama Takamatsu Kita-Kyusyu Kumamoto Nagasaki Miyazaki Kagoshima Miyako Ishigaki Iwakuni [To / From Miyako] (Unit:Mile) Miles Sector Basic mileage 100% 75% 50% Ishigaki Retroactive registration If you did not register your 10-digit ANA number before boarding or if for any reason (e.g. air carrier system settings) your flight miles are not accrued to your account after travel is completed, you may register for retroactive mileage accrual for up to 6 months after your boarding date. Please use one of the procedures below to register. ANA Website Telephone ANA Mileage Club Service Center (Toll) (Toll) Inquiries about Mileage Service (Select 3) Hours of operation: Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) MAIL Please send the documents required to receive your miles after your flight. ANA Mileage Club Service Center, Retroactive Registration Desk KAMATA POST OFFICE We can only accept documents sent by regular postal mail. Documents sent by parcel delivery service (takuhai-bin), or other non-postal services are not accepted. Documents and applications forms (Memos) sent to the Retroactive Registration Desk will not be returned. Please send the original documents and retain copies for your personal records. (Once the mileage registration application is completed, documents will be destroyed in an appropriate manner). Registration cannot be completed if any of the confirmation documents are missing. If the information on the application form (Memo) differs from the information registered with ANA Mileage Club, we may return your application and documents and confirm their content. When applying by mail, postage for Retroactive Registration applications is borne by the customer. Postal fees will not be refunded. When you apply by mail to register itineraries of domestic flights only, it may take up to two weeks to process and complete your retroactive registration. (If your itinerary includes flight sectors on ANA International flights or partner airlines, it may take up to 1 month to process your application). Earning Miles 17 18

11 Earn Miles with ANA Japan Domestic Flights Application Period Applications may be submitted from 1 day (p.m.) after your boarding date within 6 months. Applications sent by mail must be received within 6 months of your boarding date. Earning Miles Documents required for retroactive registration Please retain your retroactive registration documents until you confirm that the mileage has been accrued. 1 Boarding pass or Security certificate or Boarding information (original) 2Memo with your 10-digit ANA number and registered name. Please make sure that he name on 1 and 2 is the same. We cannot accept retroactive registration applications after 6 months of your boarding date. Only passengers who have applied to join ANA Mileage Club can apply for retroactive registration. (Applying for retroactive registration does not qualify as membership enrollment.) You can confirm the status of your retroactive registration on ANA Website. We cannot answer to individual inquiries regarding this matter

12 Earn Miles with ANA International Flights A N A I n t e r n a t i o n a l F l i g h t M i l e s Earn miles when you fly on ANA Group Flights according to flight distances (basic mileage) and booking class. [Mileage registration] When you book your flight Register your ANA number Eligible flights At the airport before boarding After boarding Register at the airport if you haven t already done so ANA Group flights ANA NH Air Japan NQ Mileage registration How to register Retain your confirmation documents 2-3 days after flight date Mileage is accrued to your account When you book your flight Please provide your ANA number when you book your flight. At the airport before boarding Register at an automated check-in Machine or at the check-in counter. Please present your ANA Card or ANA Mileage Club Card. After Check-in Register at the airport check-in counter. When connecting You must register at the check-in counter in each connecting airport. Retain your comfirmation documents If your change or upgrade your booking at the airport on the day of your flight, your mileage may not be accrued automatically to your account. Always retain the necessary documents [boarding pass (original) and your e-ticket Itinerary & Receipt or the passenger s receipt of your air ticket (copies accepted)] until you have confirmed that mileage has been accrued. Time required for mileage to be accrued Mileage is accrued in 2-3 days after your boarding date. In the case of codeshare flights with ANA flight numbers operated by partner airlines, it takes from 3 days to 1 month after the date of departure for miles to be added to the account. How to check your mileage balance: please check at P.1. How to register for flight miles retroactively: please check at P.29. Mileage calculation International flights miles are calculated according to your flight s basic mileage multiplied by the booking class fixed accrual rate. The resulting mileage is then accrued to your account. International flight miles When travelling on code share flights operated by partner airlines, the actual mileage accrual rate may differ, or mileage may be ineligible for accrual. [Accrual rates] As of January, 2017 Boarding class Booking class for mileage accrual Accrual rate for basic mileage F/A 150% J 150% C/D/Z 125% P 70% G/E 100% Y/B/M 100% U/H/Q 70% V/W/S/T 50% L/K 30% Flights not Eligible for Mileage Accrual Free flights = Basic mileage Accrual rate for each booking class Flight Awards All special discount tickets Earning Miles 21 22

13 Earn Miles with ANA International Flights Notes Only flight sectors actually flown by a member qualify for mileage accrual. The accrual rate for child fares is based on ticket class as for adult fares. If a seat is upgraded, including Upgrade Awards, and the difference in fares is not paid by the member, mileage will be accrued according to the original ticket booking class. Even in the case of upgrades that require payments, the number of miles awarded will be calculated according to the seat class of the originally purchased ticket. If a seat is downgraded, mileage is accrued according to the boarding class. All bonus miles are accrued only if the flight miles for the eligible flight have been registered with ANA Mileage Club. A single passenger occupying two or more seats to accommodate over-sized carry-on baggage such as musical instruments or paintings will only accrue mileage based on one seat. Mileage is not accrued if you did not board your flight for any reason, including flight delays or cancellations. Miles registered with ANA Mileage Club cannot be registered with other mileage programs. Mileage registered under other frequent flyer mileage programs, including mileage registered with a temporary card, cannot be transferred to ANA Mileage Club. In addition, mileage registered with ANA Mileage Club cannot be transferred to other frequent flyer mileage programs. Code Share flights Mileage calculation When traveling on code-share flights operated by ANA Mileage Club partner airline aircraft and crew, but booked and boarded under an ANA flight number, excepting some cases mileage is accrued as a flight boarded on the partner airline operating the flight. Code share flights by ANA Mileage Club partner airlines that are not members of Star Alliance and other airlines may not be eligible for mileage accrual. When using codeshare flights operated by partner airlines, the ratio applied in order to calculate the number of miles awarded will be based on the booking class for partner airline flights rather than for ANA flights. Therefore, in some cases, the ratio for calculating the number of miles may differ. In certain cases, no miles may be earned. ANA has no mileage agreement with Shandong Airlines. Flight number display Operating airline flight numbers are displayed on ANA Website Members-Only Functions and statement. Bonus miles Bonus miles are accrued only when the operating airline displayed on the Members-Only Functions and statement is an ANA Group flight (NH flight) eligible for mileage accrual. Earning Miles 23 24

14 Earn Miles with ANA International Flights Mileage chart (ANA Group flights) Mileage accrual: January 1 - December 31(for flights boarded) Awards: January 1 - December 31 (for tickets issued) [To / From Tokyo] Sector 150% 125% Mileage is based on TPM (Ticketed Point Mileage) and IATA (International Air Transport Association) TPM that was issued last autumn for the year starting January 1. There may be seasonal operations and cancellations. Find details at ANA Website. (Unit:Mile) Basic mileage 100% U.S.A, Canada, Mexico Seattle 7,162 5,968 4,775 3,342 2,387 1,432 San Francisco 7,695 6,412 5,130 3,591 2,565 1,539 San Jose 7,743 6,452 5,162 3,613 2,581 1,548 Los Angeles 8,187 6,822 5,458 3,820 2,729 1,637 Houston 9,987 8,322 6,658 4,660 3,329 1,997 Chicago 9,424 7,853 6,283 4,398 3,141 1,884 New York 10,084 8,403 6,723 4,706 3,361 2,016 Washington D.C. 10,143 8,452 6,762 4,733 3,381 2,028 Honolulu 5,746 4,788 3,831 2,681 1,915 1,149 Vancouver 7,021 5,851 4,681 3,276 2,340 1,404 Mexico City 10,504 8,753 7,003 4,902 3,501 2,100 Europe London 9,321 7,767 6,214 4,349 3,107 1,864 Frankfurt 8,892 7,410 5,928 4,149 2,964 1,778 Munich 8,799 7,332 5,866 4,106 2,933 1,759 Dusseldorf 8,938 7,448 5,959 4,171 2,979 1,787 Paris 9,291 7,742 6,194 4,335 3,097 1,858 Brussels 9,090 7,525 6,060 4,242 3,030 1,818 Asia Shanghai 1,666 1,388 1, Beijing 1,969 1,641 1, Hong Kong 2,734 2,278 1,823 1, Guangzhou 2,733 2,277 1,822 1, Dalian 1,563 1,302 1, Qingdao 1,659 1,382 1, Xiamen 2,280 1,900 1,520 1, Hangzhou 1,809 1,507 1, Shenyang 1,480 1, Chengdu 3,150 2,625 2,100 1,470 1, Wuhan 2,295 1,912 1,530 1, Seoul 1, Taipei 1,995 1,662 1, Singapore 4,968 4,140 3,312 2,318 1, Kuala Lumpur 5,007 4,172 3,338 2,336 1,669 1,001 Jakarta 5,418 4,515 3,612 2,528 1,806 1,083 Bangkok 4,303 3,586 2,869 2,008 1, Ho Chi Minh City 4,059 3,382 2,706 1,894 1, Hanoi 3,445 2,871 2,297 1,607 1, Manila 2,820 2,350 1,880 1, Yangon 4,476 3,730 2,984 2,088 1, Delhi 5,484 4,570 3,656 2,559 1,828 1,096 Mumbai 6,301 5,251 4,201 2,940 2,100 1,260 Phnom Penh *1 4,138 3,448 2,759 1,931 1, Oceania 25 Sydney 7,294 6,078 4,863 3,404 2,431 1, Miles 70% 50% 30% Earning Miles

15 Earn Miles with ANA International Flights [To / From Osaka(Kansai)] Asia Sector 150% 125% Basic mileage 100% Miles 70% 50% 30% Shanghai 1,246 1, Beijing 1,638 1,365 1, Hong Kong 2,322 1,935 1,548 1, Dalian 1,227 1, Qingdao 1,275 1, Hangzhou 1,389 1, (Unit:Mile) Earning Miles [To / From Nagoya(Chubu)] Asia Sector 150% 125% Basic mileage 100% Miles 70% 50% 30% Shanghai 1,378 1, Hong Kong 2,448 2,040 1,632 1, (Unit:Mile) 27 28

16 Earn Miles with ANA International Flights Retroactive registration If you did not register your 10-digit ANA number before boarding or if for any reason (e.g. air carrier system settings) your flight miles are not accrued to your account after travel is completed, you may register for retroactive mileage accrual for up to 6 months after your boarding date. Please use one of the procedures below to register. ANA Website Telephone ANA Mileage Club Service Center (Toll) (Toll) Inquiries about Mileage Service (Select 3) Hours of operation: Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) MAIL Please send the documents required to receive your miles after your flight. ANA Mileage Club Service Center, Retroactive Registration Desk KAMATA POST OFFICE We can only accept documents sent by regular postal mail. Documents sent by parcel delivery service (takuhai-bin), or other non-postal services are not accepted. It may take up to 1 month to process your registration request. Documents and applications forms (Memos) sent to the Retroactive Registration Desk will not be returned. Please send the original documents and retain copies for your personal records. (Once the mileage registration application is completed, documents will be destroyed in an appropriate manner.) Registration cannot be completed if any of the confirmation documents are missing. If the information on the application form (Memo) differs from the information registered with ANA Mileage Club, we may return your application and documents and confirm their content. When applying by mail, postage for Retroactive Registration applications is borne by the customer. Postal fees will not be refunded. Application Period Applications may be submitted from 3 days up to 6 months after travel is completed. Applications sent by mail must be received within 6 months of your boarding date. Documents required for retroactive registration Please retain your retroactive registration documents until you confirm that mileage has been accrued. 1 e-ticket Itinerary & Receipt or your air ticket passenger receipt (original or copy.) Sample 2Boarding pass (original). Sample 3Memo with your 10-digit ANA number and registered name. Please make sure that the name on 1, 2, and 3 is the same. We cannot accept retroactive registration applications after 6 months of your boarding date. Only passengers who have applied to join ANA Mileage Club can apply for retroactive registration (Applying for retroactive registration does not qualify as membership enrollment). You can confirm the status of your retroactive registration on ANA Website. We cannot answer to individual inquiries regarding this matter. Earning Miles 29 30

17 Earn Miles with Partner Airlines Partner airlines Earn miles when you fly on partner airlines flights according to flight distances (basic mileage) and booking class. Mileage registration When you book your flight Retain your confirmation documents Present your card when checking-in 3 days-1 month after flight date After boarding Register your ANA number At the airport before boarding Mileage is accrued to your account Eligible partner airlines Star Alliance members Adria Airways Aegean Airlines Air Canada JP A3 AC LOT Polish Lufthansa Airlines LO LH Germanwings 4U Air Macau NX Etihad Eurowings Airways EY EW Hawaiian Jet Airways Airlines HA 9W Garuda Indonesia GA Philippine Virgin Atlantic Airlines PR Airways VS Vietnam Airlines VN Mileage registration Air China CA Air India AI Air New Asiana Airlines Austrian Avianca Airlines Brussels Zealand NZ OZ Airlines OS AV 1 Airlines SN Copa Airlines Croatia Egypt Air CM Airlines OU MS Air Dolomiti EN Earning Miles Partner Airlines Flight Miles Ethiopian Airlines ET EVA Air BR Scandinavian Shenzhen Singapore Airlines SK Airlines ZH Airlines SQ South African Swiss International TAP Portugal Thai Airways Turkish Airways SA Air Lines LX TP International TG Airlines TK United 1 Avianca and Avianca in Brazil. Airlines UA How to register Register when you book your flight and when you check-in at the airport. When you book your flight Please quote your 10-digit ANA number. When you check-in Please present your ANA Card or your ANA Mileage Club Card Please follow the above procedures also when travelling on code share flights operated by partner airlines and purchased with an ANA flight number. If you fail to register when booking your flight and when you check-in, mileage may not accrue automatically. When boarding connecting flights, please present your ANA Card or ANA Mileage Club Card at every connecting point. Retain your confirmation documents In some cases, mileage may not be accrued automatically to your account due to the airline system even if the mileage registration was completed in advance. Always retain the necessary documents [boarding pass (original) and your e-ticket Itinerary & Receipt or the passenger s receipt of your air ticket (copies accepted)] until you have confirmed that mileage has been accrued. Time required for mileage to be accrued Mileage is accrued from 3 days up to 1 month after your boarding date. How to check your mileage balance: please check at P.1. How to register for flight miles retroactively: please check at P E_031_036_提携航空会社で貯める.indd /08/17 13:25

18 Earn Miles with Partner Airlines Mileage Calculation Partner airlines flights miles are calculated according to your flight s basic mileage multiplied by the booking class fixed accrual rate. The resulting mileage is then accrued to your account. Partner airlines flight miles Booking class accrual rates vary from 150% to 30% by partner airline. Details can be found at ANA Website. Airlines Mileage calculation Air Canada AC K, N, G, P, E, and A class tickets are not eligible for mileage accumulation for flights within Canada. Air New Zealand NZ Lufthansa LH Scandinavian Airlines SK = Basic mileage Accrual rate for each booking class Domestic routes and Tasman Pacific Island Routes are ineligible for mileage accrual. Bus service under LH flight number is ineligible for mileage accrual. Some high rate discount air tickets are ineligible for mileage accrual. Flights not Eligible for Mileage Accrual Free flights Flight Awards All special discount tickets Charter flights Notes Only flight sectors actually flown by a member qualify for mileage accrual. The accrual rate for child fares is based on ticket class as for adult fares. If a seat is upgraded, including Upgrade Awards, and the difference in fares is not paid by the member, mileage will be accrued according to the original ticket booking class. Even if a passenger pays for an upgrade, the number of miles they receive will depend on the class of the originally purchased ticket. If a seat is downgraded, mileage is accrued according to the boarding class. All bonus miles are accrued only if the flight miles for the eligible flight have been registered with ANA Mileage Club. A single passenger occupying two or more seats to accommodate over-sized carry-on baggage such as musical instruments or paintings will only accrue mileage based on one seat. For mileage calculation of code share flights, please check at P.24. Mileage accrual rates for Eco-wari and Partner Airline flights included in an itinerary vary by airline. Accrual rates for Star Alliance Around the World fares vary by airline. Accrual rates and boarding classes eligible for mileage accrual may change without notice. Some fares (booking class) and flights may be ineligible for mileage accrual for some partner airlines. Earning Miles Turkish Airlines TK Hawaiian Airlines HA Virgin Atlantic Airways VS O, U class are eligible for mileage accrual on international flights only. Turkey domestic flights are not eligible for mileage accrual. Y, B, M, H, S, E class on AnadoluJet flights are eligible for mileage accrual. Only Hawaiian inter-island routes (excluding 'Ohana by Hawaiian routes) are eligible for mileage accrual. A class is for First Class upgrade. The accrual rate is 100% and it is subject to original fare type booking class. Routes in England are not eligible for accrual. Accrual rates and boarding classes eligible for mileage accrual may change without notice

19 Earn Miles with Partner Airlines Retroactive registration If you did not register your 10-digit ANA number before boarding or if for any reason (e.g. air carrier system settings) your flight miles are not accrued to your account after travel is completed, you may register for retroactive mileage accrual for up to 6 months after your boarding date. Please use one of the procedures below to register. ANA Website It takes up to 1 to 4 weeks for partner airlines to confirm applications. On/after January 14, 2016, online Star Alliance Retroactive registration allows members to claim their mileage records on the Star Alliance carriers' flights and receive an immediate response. It is available from 15 days up to 6 months after travel is completed. (Due to system response environment, some applications require time and mileage may not be credited instantly.) Please check the result of your application on the Retroactive Registration Status Inquiries. You will receive an notice if your registration application does not qualify for mileage accrual. Hawaiian Airlines, Virgin Atlantic Airways are retoroactive registration by postal mail and only. After you have logged in ANA web site, please attach your comfirmation documents and register your retroactive mileage on the Retroavtive Mileage Regiftration page. If the information on the application form (Memo) differs from the information registered with ANA Mileage Club, we may return your application and documents and confirm their content. When applying by mail, postage for Retroactive Registration applications is borne by the customer. Postal fees will not be refunded. Application Period Applications may be submitted from 3 days up to 6 months after travel is completed. Applications sent by mail must be received within 6 months of your boarding date. Documents required for retroactive registration Please retain your retroactive registration documents until you confirm that the mileage has been accrued. 1 e-ticket Itinerary & Receipt or your air ticket passenger receipt (original or copy.) Sample Earning Miles Please kindly send attachment pictures files in either.pdf.jpg.jpeg.gif.png formats. MAIL Please send the documents required to receive your miles after your flight. ANA Mileage Club Service Center, Retroactive Registration Desk KAMATA POST OFFICE Boarding pass (original). Sample 3 Memo with your 10-digit ANA number and registered name. We can only accept documents sent by regular postal mail. Documents sent by mail delivery service (mail-bin), parcel delivery service (takuhai-bin), or other non-postal services are not accepted. It may take up to 1 month to process your registration request. Please make sure that the name on 1, 2, and 3 is the same. Documents and application forms (Memos) sent to the Retroactive We cannot accept registration by telephone. Registration Desk will not be returned. Please send the original We cannot accept retroactive registration applications after 6 months documents and retain copies for your personal records. (Once the of your boarding date. mile registration application is completed, documents will be Only passengers who have applied to join ANA Mileage Club can apply destroyed in an appropriate manner.) for retroactive registration. (Applying for retroactive registration does Registration cannot be completed if any of the confirmation not qualify as membership enrollment.) documents are missing. You can confirm the status of your retroactive registration on ANA 35 Website. We cannot answer to individual inquiries regarding this matter. 36

20 Earn Miles with ANA Card ANA Card The ANA Card is one card with three functions : Mileage, Credit and Electric money (Edy, Suica, PASMO or id). In addition to earning various bonus miles, you can use various awards that are not offered by the ANA Mileage Club Card. On the basis of requirement for membership of various ANA card only the customer who has the Japanese address on the application can apply. ANA Card refers to cards with ANA CARD written on the front. Mile Services <Applicable cards> Regular Wide Gold Premium Bonus miles for enrollment/renewal You will receive bonus miles when you are enrolled with ANA Card and renew your card every year from the second year. Bonus miles every time you fly You will receive additional bonus miles according to sector, class/ fare ratio, and ANA card type when you board ANA Group flights in addition to the usual flight miles. Transfer credit card company s points into miles You can transfer the credit card company points you gained by making payment with the ANA Card into miles. ANA Card Mile Plus Every time when you use the ANA Card at the ANA Card Mile Plus partner shops or purchase target goods, an additional 1 mile per 100(including tax) or 1 mile per 200(including tax) will be accumulated automatically. ANA Card Family Mile You can combine your family s already earned miles and redeem the miles for various awards such as flight awards. The registration is free. Registration is subject to various conditions. <Applicable cards> Premium Earn twice as many miles with ANA Card Mile Plus Among the ANA Card Mile Plus partner stores, you can earn two miles per 100 yen (tax included) when you make a credit card payment with ANA Card Premium to pay for ANA flight tickets, in-flight shopping, and ANA's shopping site "ANA Shopping A-style" etc. This is twice the normal rate of one mile per 100 yen. Discount Service <Applicable cards> Regular Wide Gold Premium Business Kippu - ANA Card members-only fare You can board at the ANA Card members-only discount fare for which you can book/change on the day of boarding. 5% discount for ANA domestic and overseas tour You can purchase ANA s domestic tour product ANA SKY HOLIDAY as well as ANA s overseas tour products ANA HALLO TOUR and ANA s overseas / domestic tour products ANA WONDER EARTH at a 5% discount. 10% discount for the stores in airports, ANA FESTA When you spend 1,000 (including tax) or more at ANA FESTA stores in airports across Japan, you will receive a 10% discount. 10% discount for In-flight shopping When you purchase items with a unitprice of more than 1,000 at in-flight shopping during ANA domestic flights, ANA international flights and Air Japan flights with your ANA Card, you will receive a 10% discount. Earning Miles <Explanation of symbols> Please refer to the ANA Card lineup (P.41-46) for detailed information. Regular ANA Regular Card Wide ANA Wide Card When using various services, some products are not eligible for discounts, and some 37 Gold ANA Gold Card Premium ANA Card Premium conditions and restrictions apply. Please refer to the Information About Using the ANA Card you received after joining for detailed information about usage conditions, etc. 38

21 Earn Miles with ANA Card <Applicable cards> Regular Wide Gold Premium 5% discount at ANA Shopping A-style Receive a 5% discount when using your ANA Card for payments on ANA Shopping A-style ( a shopping site where you can earn and use miles. <Applicable cards> Regular Wide Gold Premium 5 10% discount at ANA DUTY FREE SHOPS at airports You can receive a 5% discount with the ANA Regular Card and 10% discount with other cards on purchases when you present your ANA Card at the following ANA Group airport duty free shops. As of January, 2017 Airport Location Shop name Narita Airport Haneda Airport Kansai Airport Naha Airport Terminal 1, South Wing International Terminal North Wing Main North International Terminal ANA DUTY FREE SHOP ANA DUTY FREE SHOP MEN ANA DUTY & TAX FREE SHOP TIAT DUTY FREE SHOP SOUTH (Operated by: All Nippon Airways Trading Duty Free Co., Ltd.) COSMETICS BOUTIQUE NORTH (Operated by: All Nippon Airways Trading Duty Free Co., Ltd.) ANA DUTY FREE SHOP ANA DUTY FREE SHOP LONGCHAMP TUMI SHISEIDO Naha airport shop Discounts are not available on some products (Chanel, Shiroi Koibito, etc.). Cannot be combined with other discounts or coupons. <Applicable cards> Wide Gold Premium Relaxed check-in at the exclusive Business Class Counter You can also take advantage of the exclusive Business Class Counter when using Economy Class on ANA international flights. <Applicable cards> Wide Gold Premium Free breakfast and welcome drink service at the IHG/ANA Hotels Group Japan You will receive a free breakfast and welcome drink when staying at applicable hotels* on discount accommodation plans for ANA Card members. * Please visit ANA Website for information about applicable hotels. <Applicable cards> Premium Free usage of ANA LOUNGE for ANA Japan domestic flights You can use lounges for free when flying on ANA Japan domestic flights. Please visit ANA Website for information about available lounges. Can be used only by the member. Family Members are not eligible. There are many other ANA Card exclusive services. For more information, please visit ANA Website. Apply/Request Application Form for ANA Card ANA Website Can be requested from the official ANA Website. Telephone ANA Mileage Club Service Center (Toll) (Toll) Inquiries about Mileage Srevice (Select 3) Hours of operation: Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) Request for information form is accepted during the hours of operation. Earning Miles <Explanation of symbols> Please refer to the ANA Card lineup (P.41-46) for detailed information. Regular ANA Regular Card Wide ANA Wide Card When using various services, some products are not eligible for discounts, and some 39 Gold ANA Gold Card Premium ANA Card Premium conditions and restrictions apply. Please refer to the Information About Using the ANA Card you received after joining for detailed information about usage conditions, etc. 40

22 Earn Miles with ANA Card (ANA Card Lineup) ANA Card Lineup Annual Fees Bonus Miles Automatic incidental Credit Card Company Point Transfer to Miles insurance Maximum benefits Membership qualifications Primary Members Family Members For Enrollment Member and Card Renewal ANA Regular Card with PASMO / Suica ANA To Me CARD PASMO JCB persons age 18 or older who have stable, continual income or a spouse with stable, continual income. Or, persons age 18 or older who are students (except high school students). ANA TOKYU POINT ClubQ PASMO Master Card ANA VISA Suica Card Persons age 18 or older (except high school students) 2,160 [ 2,000 (excluding tax)] No fees for the first year For new members who join by May 31, 2018 (postmarked) 1,080 [ 1,000 (excluding tax)] *3 No fees for the first year For new members who join by May 31, 2018 (postmarked) ANA JCB *1 Card ZERO (Students not allowed) Working adults age 18 to 29 who have stable, continual income No Charge (5 years) No Charge (5 years) ANA JCB Regular Card ANA Regular Card ANA VISA Regular Card ANA Master Regular Card (Students not allowed) Persons age 18 or older who have stable, continual income or a spouse with stable, continual income 2,160 [ 2,000 (excluding tax)] No fees for the first year For new members who join by May 31, 2018 (postmarked) 1,080 [ 1,000 (excluding tax)] *3 No fees for the first year For new members who join by May 31, 2018 (postmarked) 1,000 miles None 1,000 miles Per Flight Basic Mileage Class / Fare Ratio 10% Point Program Name Transfer Fees Conversion Rate Transfer Unit Transfer Method *2 Bonus Point Transfer Availability Oki Doki Point Program 5,400 [ 5,000 (excluding tax)] 10 mile course/yearly World Present Oki Doki Point Program World Present 6,480 [ 6,000 (excluding tax)] 10 mile course/per year (April 1 March 31 of the following year) <10 mile course> 1,000 = 1 point = 10 miles <5 mile course> 1,000 = 1 point =5 miles Automatic Transfer or Transferon Request Available / 1 point = 3 miles Minimum for Transfer: 500 points Bonus points can only be transferred on request. Available / 1 point = 3 miles Bonus points can only be transferred on request. No Charge 1,000 = 1 point = 5 miles 5,400 [ 5,000 (excluding tax)] 10 mile course/yearly 6,480 [ 6,000 (excluding tax)] 10 mile course/per year (April 1 March 31 of the following year) <10 mile course> 1,000 = 1 point = 10 miles <5 mile course> 1,000 = 1 point =5 miles 1 or more points in units of whole points Automatic Transfer Available / 1 point = 3 miles Minimum for Transfer: 500 points Bonus points can only be transferred on request. Automatic Transfer or Transferon Request Available / 1 point = 3 miles Bonus points can only be transferred on request. ANA AMERICAN EXPRESS Card(Regular) In principle, persons age 20 or older with steady jobs 7,560 [ 7,000 (excluding tax)] 2,700 [ 2,500 (excluding tax)] ANA American Express Card Membership Rewards 6,480 [ 6,000 (excluding tax)] automatic renewal / yearly 100 = 1 point = 1 mile 1.5 times the points when using the ANA Group 1,000 or more points in units of 1,000 points Available Transfer on Request International Travel Accident Insurance *4 10,000,000*5 None 10,000,000 *5 30,000,000 *6 Japan Domestic Flight Accident Insurance Japan Domestic Travel Accident Insurance 10,000,000 None 10,000,000 Covered by domestic travel accident insurance None 20,000,000 *6 Earning Miles *1 ANA JCB Card ZERO is a card exclusive for working people aged 18 to 29. *2 Each card sets its own membership conditions. Note that applications can only be made when the applicant fills in a current Japanese address on the application form. The consent of a person with parental authority *3 Only if the family members enrolls at the same time with the member. For details about *4-6, Please refer to P.46. Separate ETC Card application is required for all cards. ANA Card refers to cards with ANA CARD written on the front. 41 is required for minors. 42

23 Earn Miles with ANA Card (ANA Card Lineup) ANA Card Lineup ANA JCB Wide Card ANA Wide Card ANA VISA Wide Card ANA Master Wide Card ANA JCB Wide Gold Card ANA VISA Wide Gold Card ANA Gold Card ANA Master Wide Gold Card ANA Diners Card ANA AMERICAN EXPRESS Gold Card Earning Miles Membership qualifications *2 (Students not allowed) Persons age 18 or older who have stable, continual income or a spouse with stable, continual income Persons age 20 or older with stable, continual income In principle, persons age 20 or older with stable, continual income Persons age 27 or older In principle, persons age 20 or older with steady jobs Annual Fees Bonus Miles Credit Card Company Point Transfer to Miles Automatic incidental insurance Maximum benefits Primary Members Family Members For Enrollment Member and Card Renewal 7,830 [ 7,250 (excluding tax)] 1,620 [ 1,500 (excluding tax)] 15,120 [ 14,000 (excluding tax)] 4,320 [ 4,000 (excluding tax)] 2,000 miles 2,000 miles 29,160 [ 27,000 (excluding tax)] 6,480 [ 6,000 (excluding tax)] Per Flight Basic Mileage Class / Fare Ratio 25% Basic Mileage Class / Fare Ratio 25% Point Program Name Transfer Fees Conversion Rate Oki Doki Point Program 5,400 (including tax) 10 mile course/yearly World Present 6,480(including tax) 10 mile course/per year(april 1 March 31 of the following year) <10 mile course> 1,000 = 1 point = 10 miles <5 mile course> 1,000 = 1 point = 5 miles Oki Doki Point Program World Present 1,000 = 1 point = 10 miles No Charge Transfer Unit 1 or more points in units of whole points 1 or more points in units of whole points Transfer Method Bonus Point Transfer Availability Diners Club Rewards Program 100 =1 point = 1 mile 33,480 [ 31,000 (excluding tax)] 16,740 [ 15,500 (excluding tax)] ANA American Express Card Membership Rewards 100 =1 point = 1mile 2times the points when using the ANA Group 1,000 or more points in units of 1,000 points Automatic Transfer or Transfer on Request Automatic Transfer or Transfer on Request Transfer on Request Available / 1 point = 3 miles Minimum for Transfer: 500 points Bonus points can only be transferred on request. International Travel Accident Insurance *4 50,000,000 Japan Domestic Flight Accident Insurance Japan Domestic Travel Accident Insurance Available / 1 point = 3 miles Bonus points can only be transferred on request. Available / 1point = 3miles Minimum for Transfer: 500points Bonus points can only be transferred on request. 100,000,000 *7 50,000,000 Available / 1point = 3miles Bonus points can only be transferred on request. 50,000,000 Available 100,000,000 *8 100,000,000 *9 Covered by domestic travel accident insurance None 50,000, ,000,000 *8 50,000,000 *9 *2 Each card sets its own membership conditions. Note that applications can only be made when the applicant fills in a current Japanese address on the application form. The consent of a person with parental authority is required for minors. For details about *4 and 7-9, Please refer to P.46. Separate ETC Card application is required for all cards. ANA Card refers to cards with ANA CARD written on the front

24 Earn Miles with ANA Card (ANA Card Lineup) ANA Card Lineup Annual Fees Bonus Miles Credit Card Company Point Transfer to Miles Automatic incidental insurance Maximum benefits Membership qualifications Primary Members Family Members For Enrollment Member and Card Renewal ANA JCB Card Premium Persons age 30 or older with stable, continual income 75,600 [ 70,000 (excluding tax)] 4,320 [ 4,000 (excluding tax)] ANA Card Premium ANA VISA Platinum Premium Card In principle, persons age 30 or older with stable, continual income 86,400 [ 80,000 (excluding tax)] 4,320 [ 4,000 (excluding tax)] ANA AMERICAN EXPRESS Premium Card Please contact AMERICAN EXPRESS. 162,000 [ 150,000 (excluding tax)] *11 No Charge 10,000 miles ANA Diners Premium Card Please contact the Diners Club Call Center. 167,400 [ 155,000 (excluding tax)] No Charge Per Flight Basic Mileage Class/Fare Ratio 50% Point Program Name Transfer Fees Conversion Rate Transfer Unit Transfer Method *2 Bonus Point Transfer Availability Oki Doki Point Program 1,000 = 1 point = 10 miles World Present 1,000 = 1 point = 15 miles 1 or more points in units of whole points Automatic Transfer or Transfer on Request Available / 1point = 3miles Minimum for Transfer: 500points Bonus points can only be transferred on request. Available / 1pointt = 3mile *11 Bonus points can only be transferred on request. No Charge ANA American Express Card Membership Rewards 100 = 1 point = 1mile 2.5 times the points when using the ANA Group 1,000 or more points in units of 1,000 points International Travel Accident 100,000, ,000,000 *12 Insurance *4 Japan Domestic Flight Accident Insurance Japan Domestic Travel Accident Insurance 50,000,000 Diners Club Rewards Program 100 = 2 point = 2 mile 1 or more points in units of whole points Transfer on Request Available 100,000,000 Covered by domestic travel accident insurance 100,000, ,000,000 *12 100,000,000 *2 Each card sets its own membership conditions. Note that applications can only be made when the applicant fills in a current Japanese address on the application form. The consent of a person with parental authority is required for minors. *10 In principle, you may have up to four family cards. *11 For the ANA VISA Platinum Premium Card, there is no system of awarding bonus points in accordance with the total amount spend during the prior year. Separate ETC Card application is required for all cards. ANA Card refers to cards with ANA CARD written on the front. Insurance that comes with ANA Card Domestic flight accident insurance and International travel accident insurance automatically come with ANA Card. There is no need to enroll each time you fly. Plus, there are no restrictions on the airlines you fly with. *4The maximum indemnity period for International travel accident insurance is 90 days per trip. *5 Please be aware that the insurance covers only for death/physical impediment and costs for rescue. It does not cover medical costs, liability costs, and compensation for damages of baggage and personal effects. *6 For international travel accident insurance, the damage/death/residual disability amounts apply only when you have paid for international flight tickets and package tour with your ANA American Express Card (Regular). For domestic travel accident insurance, the damage/death/ residual disability amounts apply only if they are caused by accidents in the public transportation for which you have paid with the ANA American Express Card. (for both cases, the amounts listed apply to the card member.) Domestic flight accident insurance is not included. However, the domestic travels are covered under Domestic travel accident insurance. For insurance details and applicable insurance conditions, please refer to the Information About Using the ANA Card and insurance regulations which will be delivered upon enrollment. *7 If you use your ANA JCB Wide Gold Card to pay for "using public transportation" or "participating in agent-organized tours", the maximum benefit of international travel accident insurance is 100,000,000. In case your payment is not made with your card, the maximum benefit is 50,000,000. There is no card usage condition for domestic flight accident insurance, and the maximum benefit is 50,000,000. *8 The amounts listed apply only when you have paid for transportation or lodging with your ANA Diners Card. In case you have not paid using your card, international travel insurance and domestic travel accident insurance benefits are limited to 50,000,000. *9 For international travel accident insurance, the damage/death/residual disability amounts apply only when you have paid for international flight tickets and package tour with your ANA American Express Gold Card. For domestic travel accident insurance, the damage/death/residual disability amounts apply only if they are caused by accidents in the public transportation for which you have paid with the ANA American Earning Miles 45 46

25 Earn Miles with ANA Card Express Gold Card. (for both cases, the amounts listed apply to the card member.) Domestic flight accident insurance is not included. However, the domestic travels are covered under Domestic travel accident insurance. For international travel, the card member is automatically enrolled to International travel accident insurance with damage/death/residual disability up to 50,000,000, even if the trip is not paid by the card. For insurance details and applicable insurance conditions, please refer to the Information About Using the ANA Card and insurance regulations which will be delivered upon enrollment. *12 For international travel accident insurance, the damage/death/residual disability amounts apply only when you have paid for international flight tickets and package tour with your ANA AMERICAN EXPRESS Premium Card. For domestic travel accident insurance, the damage/death/residual disability amounts apply only if they are caused by accidents in the public transportation for which you have paid with the ANA AMERICAN EXPRESS Premium Card. (for both cases, the amounts listed apply to the card member.) Domestic flight accident insurance is not included. However, the domestic travels are covered under Domestic travel accident insurance. For international travel, the card member is automatically enrolled to International travel accident insurance with damage/death/residual disability up to 50,000,000, even if the trip is not paid by the card. For insurance details and applicable insurance conditions, please refer to the Information About Using the ANA Card and insurance regulations which will be delivered upon enrollment. Earning Miles 47 48

26 Earn Miles with Mileage Partner Partner Miles You can earn miles with partner hotels, partner shops and more! Transfer points You can transfer points of Mileage Partners to ANA miles. Use services You can earn miles by lodging at, shopping with, or using services of Mileage Partners. Hotels You can earn miles when you stay at partner hotels all over the world. Airports / in-flight / travel destination, etc. Earn miles in various ways, from pre-departure preparations to shopping at your destination. How to earn miles In-flight Shopping / Accommodation Booking / Souvenirs & Duty Free Shops / Airport Delivery Service / Rental Cars / Airport Parking / Review websites / Foreign Currency / Wifi Router Rental Service, etc. [Major partners] Earning Miles How to earn miles Partner hotels [Major partners] About 90 partners * * * * ANA Card Mile Plus partner store. Refer to P.37 for more information. About 100 partners Some hotels are not subject to mileage accrual. Please ask hotels for details

27 Earn Miles with Mileage Partner In your daily life Earn miles in your daily shopping and by using various services required for daily life. How to earn miles Everyday shopping / Partner restaurants / Bank, Securities, Insurance / Entertainment / Golf / Housing / Books, Magazines, etc. [Major partners] Earning Miles [Major partners] * * About 80 partners There are various conditions and notes for mileage accrual. Please visit ANA Website for further information. ANA Mileage Mall * * * ANA Card Mile Plus partner store. Refer to P.37 for more information. About 135 partners You can earn miles just by shopping on the partner web-sites via ANA Mileage Mall from ANA Website. If the partner web-sites issue unique points, you can also earn their points. This service is available to any ANA Mileage Club members. There is no registration fee/annual fee. Point conversion [Major partners] Earn miles by exchanging various types of points, such as credit cards and shopping. How to earn miles Credit Cards, Shopping points, Online points, etc. About 330 stores ANA Global Mileage Mall You can earn miles by shopping online at shops in various countries

28 Flight Awards (ANA Japan Domestic Flights) ANA Japan Domestic Flight Awards Miles can be exchanged for ANA domestic flight awards. The required number of miles is determined by the basic mileage, number of sectors and the season. Eligible flights and Eligible Number of Sectors Domestic flights with an ANA flight number: 1 or 2 selected sectors [Example 1]return flight Required number of miles Minimum of 5,000 miles (one-way) The number of miles required to receive a flight awards depends on the season of use and the sector. Tokyo Osaka Tokyo [Example 2]2 consecutive sectors Sapporo Tokyo Kagoshima [Example 3]2 non-consecutive sectors Tokyo Osaka Exception: Flights to outlying islands in Okinawa Passengers flying on the route to outlying islands via Naha in Okinawa (Naha-Miyako-Ishigaki) can fly 4 sectors including return flights on the above route. 1sector = direct flight The award cannot be used 3 sectors Nagoya [Example 4]2 non-consecutive sectors Tokyo Osaka Tokyo Kagoshima Osaka In the case of domestic codeshare flights operated by other airlines, flight awards can only be used for flights reserved under the ANA flight number. When the required number of miles is insufficient, cash and ANA SKY COIN cannot be used to make up the shortfall. Confirming the Required Number of Miles Season and Mileage Chart Season Chart L (Low season) R (Regular season) H (High season) /5-2/28 4/1-4/28 12/1-12/ /8-2/28 4/1-4/26 12/1-12/ /6-2/ /1-3/15 5/8-8/9 8/22-11/ /1-3/15 5/7-8/9 8/21-11/ /1-3/ /1-1/4 3/16-3/31 4/29-5/7 8/10-8/21 12/23-12/ /1-1/7 3/16-3/31 4/27-5/6 8/10-8/20 12/22-12/ /1-1/5 3/15-3/31 Please understand that the above unavailable periods are subject to change for reasons including special offers. The season chart from April 2019 onwards will be published in ANA Website in around March Mileage Chart [One-way(1 sector)] (Unit: miles) Required miles Basic mileage Economy Class L(Low season) R(Regular season) H(High season) ,000 6,000 7, ,000 7,500 9, ,000 7,000 9,000 10,500 1,001-2,000 8,500 10,000 11,500 The number of miles required for one-way trips is 50% of the miles required for the sector itinerary when using round trips. [2 sectors] (Unit: miles) Distance (total basic mileage Required miles Economy Class of entire itinerary) L(Low season) R(Regular season) H(High season) ,000 12,000 15, ,600 12,000 15,000 18,000 1,601-2,000 14,000 18,000 21,000 2,001-4,000 17,000 20,000 23,000 Please check at P for basic mileage. Using Miles 1 Calculate the 2 Confirm the 3 Confirm the distance for the season of the required number 53 entire itinerary boarding day of miles 54

29 Flight Awards (ANA Japan Domestic Flights) [Example] Simplified chart of required miles for one-way(1 sector) and round-trip(2 sectors)itineraries Distance of entire itinerary * ,600 1,601-2,000 2,001-4,000 Tokyo Osaka Nagoya Sapporo Applicable routes Akita, Shonai, Sendai, Niigata, Hachijojima, Toyama, Komatsu, Noto, Nagoya, Osaka Hagi-Iwami, Matsuyama, Kochi, Fukuoka, Oita, Kumamoto, Miyazaki Niigata, Matsuyama Rishiri, Wakkanai, Memanbetsu, Nemuro- Nakashibetsu, Kushiro, Hakodate, Aomori, Akita Sendai Komatsu Tsushima, Goto Fukuoka Fukue, Miyazaki Iki, Goto Fukue, Nagasaki Tsushima Okinawa Miyako, Ishigaki Miyako Ishigaki (Round-trip sectors other than above or following) Tokyo Okinawa Osaka Ishigaki, Miyako Shizuoka Okinawa Nagoya Okinawa Sapporo Fukuoka Tokyo Ishigaki, Miyako Nagoya Ishigaki Sapporo Okinawa Okinawa Sendai, Niigata Required miles One-way(1 sector) L 5,000 R 6,000 H 7,500 L 6,000 R 7,500 H 9,000 L 7,000 R 9,000 H 10,500 L 8,500 R 10,000 H 11,500 2 sectors L 10,000 R 12,000 H 15,000 L 12,000 R 15,000 H 18,000 L 14,000 R 18,000 H 21,000 L 17,000 R 20,000 H 23,000 *1 The distance of entire itinerary is the total number of basic mileage for 2 sectors. For one-way trips (1 sector), please check at the mileage sector column for 2 times the basic mileage. You can also confirm the number of required miles from the ANA Mileage Club members-only functions on ANA Website. There are cases the required mileage when using 2 sectors may differ from the required mileage when using each sector separately. Example of Confirming the Required Number of Miles Flying during the Same Season [Example] April 1, 2017 departure low season 280 miles (basic mileage) 280 miles (basic mileage) 1Calculate the distance for the entire itinerary Use the ANA domestic flight mileage chart (P.14 - ) to confirm the distance (total basic mileage) for the entire itinerary = 560 miles 2Confirm the season of the boarding day Use the season chart (P.54) to confirm whether the boarding day is in the low season, regular season or high season. [April 1, 2017] low season [April 3, 2017] low season 3Confirm the required number of miles Using the mileage chart [2 sectors](p.54), confirm the required mileage from the total itinerary distance and boarding day season. 560 miles sector low season 10,000 miles When the itinerary bridges different seasons When the first sector and second sector are in different seasons, the required number of miles is calculated by dividing the respective number of miles for each sector by 2 and then adding them together. 1Calculate the distance for the entire itinerary Use the ANA domestic flight mileage chart (P.14 - ) to confirm the distance (total basic mileage) for the entire itinerary = 567 miles 2Confirm the season of the boarding day Use the season chart (P.54) to confirm whether the boarding day is in the low season, regular season or high season. [August 6, 2016] regular season 55 [August 10, 2016] high season 56 Tokyo Required mileage 10,000 miles [Example] August 6, 2017 departure regular season Tokyo 280 miles (basic mileage) Osaka Osaka April 3, 2017 departure low season August 10, 2017 departure high season 287 miles (basic mileage) Tokyo Fukuoka Using Miles

30 Flight Awards (ANA Japan Domestic Flights) 3Confirm the required number of miles Using the mileage chart [2 sectors](p.55), confirm the required mileage from the total itinerary distance and boarding day season. [First sector] 567 miles "0-600" sector regular season 12,000 miles [Second sector] 567 miles "0-600" sector high season 15,000 miles Required mileage Okinawa outlying islands route When flying via Okinawa on the outlying islands route (Okinawa- Miyako/Ishigaki) and the 4 sectors do not fall in the same season, calculate the distance for the entire itinerary (the total basic mileage), and add together one quarter of the miles required for each applicable season. [Example] low season 984 miles (basic mileage) 12,000 miles/2 regular season 247 miles (basic mileage) 15,000 miles/2 =6,000 + = miles =7,500 miles regular season 247 miles (basic mileage) regular season 13,500 miles Tokyo Okinawa Ishigaki Okinawa Tokyo 984 miles (basic mileage) 1Calculate the distance for the entire itinerary Use the ANA domestic flight mileage chart (P.14 - ) to confirm the distance (total basic mileage) for the entire itinerary = 2,462 miles 2Confirm the season of the boarding day Use the season chart (P.54) to confirm whether the boarding day is in the low season, regular season or high season. [Tokyo - Okinawa] low season [Okinawa Ishigaki Okinawa - Tokyo] regular season 3Confirm the required number of miles Using the mileage chart [2 sectors](p.54), confirm the required mileage from the total itinerary distance and boarding day season. [First sector] 2,462 miles "2,001-4,000" sector low season 17,000 miles [Second sector] 2,462 miles "2,001-4,000" sector regular season 20,000 miles [Third sector] 2,462 miles "2,001-4,000" sector regular season 20,000 miles Required mileage Validity The awards are valid for 90 days from the day following the day of issue. Note that the day of issue refers to the day you apply for a reservation. Unavailable periods Eligible route (departure) Tokyo(Haneda/Narita), Nagoya, Osaka (Itami/Kansai/Kobe) /3 8/11-8/13 12/29-12/ /28 5/3 8/10-8/13 12/28-12/ Eligible route (arrival) Tokyo(Haneda/Narita), Nagoya, Osaka (Itami/Kansai/Kobe) /2-1/3 5/6-5/7 8/15-8/ /3-1/4 5/5-5/6 8/15-8/ /3 1/5-1/6 Details on unavailable periods from April 2019 onwards will be published in ANA Website in around March How to Request and Receive Awards Application ANA Website Available in Japanese only. Telephone ANA Mileage Club Service Center (Toll) (Toll) Domestic Flight Award Reservations & inquiries (Select 1) Hours of operation: 6:30 a.m. - 10:00 p.m. (365 days a year) Applications can be received from members themselves or from a family member already registered on the flight award user list. [Fourth sector] 2,462 miles "2,001-4,000" sector regular season 20,000 miles ,000 miles/4 =4,250 miles ,000 miles/4 =5,000 miles 20,000 miles/4 =5,000 miles + = 20,000 miles/4 =5,000 miles 19,250 miles Using Miles

31 Flight Awards (ANA Japan Domestic Flights) Application Period From 9:30 a.m. of the same day of the month 2 months prior to departure until 4 days prior to the start of the itinerary (not including the departure date itself). If there is no day corresponding to the same day of the month 2 months previously, then the period begins on the last day of that month. Example: Passengers who travel on April can apply from February 28 (or February 29 in a leap year) When making a return trip, or flying more than 2 sectors, reservations for all sectors can be made at the time the application period for the first sector begins as long as the subsequent flights are within 2 months and 14 days from the date of the first flight in the itinerary. Ticketing Period Tickets will be issued (and mileage deducted) as soon as the reservation is complete. Applications, reservations and issue of tickets is not possible at airports. Waitlisting There is no waitlisting system for domestic flight awards. Reservations must be confirmed for the entire itinerary. Issuing Open Tickets Open tickets without reservation cannot be issued. Flying Premium Class Domestic Flight Awards can only be used in Economy seats. If there are any vacant Premium Class seats on the day of the flight, passengers can use Premium Class by paying the designated additional fee. In such cases, the premium class ticket does not count towards further flight miles or premium points. Changing the Itinerary after Application After application, the name of the passenger, the name of the individual supplying the miles, and sector cannot be changed. Flights boarded in the same sector can be changed. [Example] Reserved flight Desired flight Latest date for change September 20 September 18 September 14 September 20 September 23 September 19 September 20 September 25 September 20 (by departure of the reserved flight) Changes to the reserved flight can only be made up to 4 days prior to the departure of the desired new flight (not including the departure date) and before the departure of the originally reserved flight. The flight award system does not include open tickets, so please be sure to book a specific flight. At the airport, passengers can change to a flight on the same sector leaving earlier than their reserved flight where seats are available.where there are only a limited number of unoccupied seats, passengers may only board when unoccupied seats are expected to remain. If a change in the departure date results in a change of season, then adjustments must be made to meet the required number of miles. If the required number of miles increases, then the difference can be made up using further miles. If the mileage account does not contain the required number of extra miles, then the reservation cannot be changed. If the required number of miles decreases, then the difference is returned in miles. However, miles will not be returned if their expiry date has passed. Adjustments can only be made using miles, and not by cash or other means. Domestic flight awards can only be used for the originally reserved flight with the exception of the circumstances outlined above. Changing the Airport of Arrival or Departure On the routes below, flights may be switched between alternative airports. Flights departing or arriving in Tokyo Flights may be switched between Haneda and Narita Airports. Flights departing or arriving in Osaka Flights may be switched between Itami, Kansai and Kobe Airports. The reserved flight may not be switched between the three airports in the Hokuriku region (Komatsu, Toyama, and Noto Airports), between the three airports in the North Kyushu region (Fukuoka, Kita-Kyushu, and Saga Airports), or between the two airports in the Chugoku region (Hiroshima and Iwakuni Airports). Using Miles 59 60

32 Flight Awards (ANA Japan Domestic Flights) Use of Flight Awards by Infants and Children Infants Infants (from 8 days to less than 3 years) using a Flight Award can occupy their own seat in exchange for the same number of miles as an adult. However, for infants who are not using a Flight Award, please purchase a separate child fare ticket or discount fare ticket for the same flight as the accompanying adult. Ages refer to the passenger's age on the day of the flight. On international flights, ages for infants and Children differ, as do the conditions for using awards. Children When children aged 3 or above but below 12 years use a Flight Award, they require the same number of miles as an adult. Ages refer to the passenger's age on the day of the flight. On international flights, ages for infants and Children differ, as do the conditions for using awards. Boarding Using a Flight Award When the Passenger is the Mileage Club Member Customers with ANA card (Edy, Suica, PASMO or id) or ANA Mileage Club card can use the SKiP service if they designate their seat in advance. Passengers can then go straight through to security without stopping by the counter. They can board after touching the reader with their mileage card or cellular phone (customers with luggage should hand in their luggage at the luggage counter). Passengers who have not designated their seats should use the automatic check-in machine to receive their "e-ticket Itinerary & Receipt, " before proceeding to security. When the Passenger is a Family Member of the Mileage Club Member When a family member will be traveling unaccompanied by the club member, The actual passenger who is AMC member must have 10-digit AMC membership number. The actual passenger who is not AMC member must have both the 9-digit confirmation number and the reservation number which are issued at the time of the reservation. At the time of reservation At the time of check-in When making a reservation using ANA Website, be sure to write down the 9-digit confirmation number and reservation number shown on page when the reservation is completed. (The 9-digit confirmation number is not displayed if 10-digit AMC membership number was registered at the time of the reservation.) Please enter the 9-digit confirmation number and reservation number into the automatic check-in machine at the departing airport in order to receive your e-ticket Itinerary & Receipt. The SKiP service can be used in the following cases. If the ANA number of the passenger has been registered at the time of reservation If you have a 2D barcode downloaded from the Internet If receiving your ticket at the counter, please inform staff of your 9-digit confirmation number and reservation number. If you forget your confirmation number, please go to the ANA counter at the airport on the day of departure and inform staff of your reservation details. Your address can only be processed if we are able to confirm your identity from official documents such as a driver's license, passport for health insurance card. At the boarding gate, use the same IC-enabled mileage card or 2-dimensional barcode you used to pass through security to touch the reading device at the boarding gate. Notes There are unavailable periods during which flight awards may not be used. The number of seats available for flight awards is also limited (depending on the flight, no seats may be made available at the start of the reservation period). In some cases, passengers may be unable to board using flight awards even if there are unoccupied seats for customers with standards tickets. Please understand that timetables may change depending on the season, and flights may be cancelled (in some cases, flights may not be available even though they are included in the flight award itineraries in the various charts). Flight awards do not result in accrued miles. Miles exchanged for flight awards cannot be exchanged for other flight awards or paid back into the mileage accounts, even when unused, except in the circumstances described under "Refunding Unused Awards". For further details, please check at P Using Miles 61 62

33 Flight Awards (ANA International Flights) ANA International Flight Awards Miles can be exchanged for ANA International Flight Awards. The required number of miles is determined by point of departure and destination zones, season, and boarding class. Eligible Flights Eligible flights ANA Group Flights ANA NH Air Japan NQ In the case of codeshare flights operated by Air Japan, awards can only be received for flights booked under an ANA flight number. It is possible to combine ANA flights and Air Japan Flights. Flight awards can not be used on codeshare flights operated by other airlines using an ANA flight number, except in the case of domestic flights. For codeshare flights with an ANA flight number operated by partner airlines, passengers should apply for flight awards from the partner airline. Required Number of Miles Minimum of 12,000 miles (2 sectors) The required number of miles differs according to the point of departure and destination zones, season, and boarding class. Cannot be used for one-way trips. When the required number of miles is insufficient, cash and ANA SKY COIN cannot be used to make up the shortfall. Confirming the Required Number of Miles 1 Confirm the point of departure and destination zones 2 Confirm the season of the boarding day 3 Confirm the required number of miles Using Miles 63 64

34 Flight Awards (ANA International Flights) Zones, Seasons and Mileage Chart ANA International Flight Award Zones Zone 7 Europe London/Paris/ Frankfurt/ Munich/ Dusseldorf/ Brussels Zone 3 Asia 1 Beijing/Dalian/ Shenyang/Qingdao/ Shanghai/Hangzhou/ Guangzhou/Xiamen/ Chengdu/Wuhan/ Hong Kong/Taipei/Manila Zone 4 Asia 2 Zone 2 South Korea Seoul Singapore/Bangkok/ Ho Chi Minh City/Yangon/ Jakarta/Mumbai/Delhi/Hanoi/ Kuala Lumpur/Phnom Penh Zone 1 Japan Zone 10 Oceania Sydney Zone 5 Hawaii Honolulu Zone 6 North America Los Angeles/ San Francisco/ Seattle/San Jose/ Washington, D.C. (IAD)/ New York/ Chicago(ORD)/ Houston/Vancouver/ Mexico City Using Miles Season Chart [Europe and U.S.A to / from Japan] U.S.A, Canada, Mexico, U.K., France, Germany and Belgium L (Low season) R (Regular season) H (High season) /5-2/28 4/1-4/ /8-2/28 4/1-4/ /7-2/ /1-3/31 5/9-7/26 8/22-12/ /1-3/31 5/8-7/25 8/21-12/ /1-3/ /1-1/4 4/27-5/8 7/27-8/21 12/20-12/ /1-1/7 4/26-5/7 7/26-8/20 12/19-12/ /1-1/6 [China and Asia to / from Japan] China(including Hong Kong), Taiwan, South Korea, Singapore, Thailand, Vietnam, India, Philippines, Indonesia, Myanmar, Malaysia and Cambodia L (Low season) R (Regular season) H (High season) /5-1/20 4/1-4/26 5/9-6/30 12/1-12/ /8-1/31 4/1-4/25 5/8-6/30 12/1-12/ /7-1/ /21-3/31 7/1-8/3 8/22-11/ /1-3/31 7/1-8/2 8/21-11/ /26-3/ /1-1/4 4/27-5/8 8/4-8/21 12/22-12/ /1-1/7 4/26-5/7 8/3-8/20 12/21-12/ /1-1/

35 Flight Awards (ANA International Flights) [Resort to / from Japan] Hawaii, Oceania L (Low season) R (Regular season) H (High season) /5-2/28 4/1-4/26 5/9-5/ /8-2/28 4/1-4/25 5/8-5/ /7-2/ /1-3/31 6/1-7/27 8/22-12/ /1-3/31 6/1-7/26 8/21-12/ /1-3/ /1-1/4 4/27-5/8 7/28-8/21 12/22-12/ /1-1/7 4/26-5/7 7/27-8/20 12/21-12/ /1-1/6 Please understand that the above unavailable periods are subject to change for reasons including special offers. Using Miles Mileage Chart Y(Economy Class)C(Business Class)F(First Class) L(Low season)r(regular season)h(high season) (Unit:Mile) Zone 2 (South Korea) Zone 3 (Asia 1) * 1 Zone 4 (Asia 2) * 2 Zone 5 (Hawaii) * 3 Zone 6 * 4 ( North America) Zone 7 (Europe) * 5 Zone 10 * 6 (Oceania) L R H L R H L R H L R H L R H L R H L R H Y 12,000 15,000 18,000 17,000 20,000 23,000 30,000 35,000 38,000 35,000 40,000 43,000 40,000 50,000 55,000 45,000 55,000 60,000 37,000 45,000 50,000 Zone 1 C 25,000 30,000 33,000 35,000 40,000 43,000 55,000 60,000 63,000 60,000 65,000 68,000 75,000 85,000 90,000 80,000 90,000 95,000 65,000 75,000 80,000 (Japan) F 105, , , , , , , , ,000 Zone 2 Y 27,000 30,000 33,000 40,000 45,000 48,000 40,000 50,000 55,000 45,000 55,000 60,000 50,000 60,000 65,000 40,000 50,000 55,000 (South C Not applicable 45,000 50,000 53,000 65,000 70,000 73,000 70,000 80,000 85,000 80,000 90,000 95,000 85,000 95, ,000 75,000 83,000 88,000 Korea) F 135, , , , , , , , ,000 *1 Y 40,000 45,000 48,000 40,000 50,000 55,000 45,000 55,000 60,000 50,000 60,000 65,000 40,000 50,000 55,000 Zone 3 C Not applicable 65,000 70,000 73,000 70,000 80,000 85,000 80,000 90,000 95,000 85,000 95, ,000 75,000 83,000 88,000 (Asia 1) F 135, , , , , , , , ,000 *2 Y 50,000 60,000 65,000 55,000 65,000 70,000 60,000 70,000 75,000 50,000 60,000 65,000 Zone 4 C Not applicable 90, , , , , , , , ,000 95, , ,000 (Asia 2) F 180, , , , , , , , , , , ,000 *3 Y 50,000 60,000 65,000 Zone 5 C Not applicable Not applicable Not applicable 100, , ,000 (Hawaii) F Zone 6 * 4 Y 60,000 70,000 75,000 (North C Not applicable Not applicable 105, , ,000 America) F 210, , ,000 * Y 65,000 75,000 80,000 Zone 7 5 C Not applicable 120, , ,000 (Europe) F 225, , ,000 * Y Zone 10 6 C Not applicable Not applicable (Oceania) F *1 Zone 3 (Asia 1) : Beijing / Dalian / Shenyang / Qingdao / Shanghai / Hangzhou / Guangzhou / Xiamen / Chengdu / Wuhan / Hong Kong / Taipei / Manila *2 Zone 4 (Asia 2) : Singapore / Bangkok / Ho Chi Minh City / Yangon / JaKarta / Mumbai / Delhi / Hanoi / Kuala Lumpur / Phnom Penh *3 Zone 5 (Hawaii) : Honolulu *4 Zone 6 (North America) : Los Angeles / San Francisco / Seattle / San Jose / Washington, D.C. (IAD) /New York / Chicago (ORD) / Houston / Vancouver / Mexico City *5 Zone 7 (Europe) : London / Paris / Frankfurt / Munich / Dusseldorf / Brussels *6 ZONE10 (Oceania) : Sydney 67 68

36 Flight Awards (ANA International Flights) Example of Confirming the Required Miles No Transfers [Example] 1Confirm the point of departure and destination zones Confirm the ANA International Flight Award point of departure and destination zones (P.65 - ). [Tokyo] Zone 1 (Japan) [Los Angeles] Zone 6 (North America) 2Confirm the season of the boarding day On the season chart (P.65 - ), confirm the season (low season, regular season, or high season) for the boarding day on your outbound and inbound trips. [Tokyo Los Angeles] Low season [Los Angeles Tokyo] Regular season If there are different seasons for multiple sectors, the number of miles for the departure date among all international flight sectors with the highest season will be applied. Tokyo low season Los Angeles 3Confirm the required number of miles regular season Tokyo When flying Economy Class On the ANA International Flight Award required mileage chart (P.69 - ), confirm the required number of miles based on the point of departure and destination zones, season, and boarding class. [Tokyo Los Angeles] 40,000 miles [Los Angeles Tokyo] 50,000 miles Adding half of the required miles for the outbound and inbound trip each 45,000 miles 2Confirm the season of the boarding day On the season chart (P.65 - ), confirm the season (low season, regular season, or high season) for the boarding day on your outbound and inbound trips in the first sector. (Confirm which season applies for the boarding day on the first sector of the outbound trip from Osaka to Tokyo, and the first sector of the inbound trip from Los Angeles to Tokyo, on the season chart for flights departing from and arriving in Japan/North America.) [Osaka Tokyo] Low season [Los Angeles Tokyo] Regular season 3Confirm the required number of miles On the ANA International Flight Award required mileage chart (P.67 - ), confirm the required number of miles based on the point of departure and destination zones, season, and boarding class. [Osaka Los Angeles] 40,000 miles [Los Angeles Osaka] 50,000 miles Adding half of the required miles for the outbound and inbound trip each 45,000 miles Required mileage Validity 45,000 miles One year from trip start date (you must begin your trip within one year of ticket issuance) The validity period cannot be extended even if the period includes unavailable periods when the flight awards cannot be used. Unavailable Periods Using Miles Required mileage With Transfers 45,000 miles Eligible route Europe and From Japan America For Japan China and From Japan other countries [Example]Transferring in Tokyo in Asia For Japan low season regular season From Japan Osaka Tokyo * Los Angeles Tokyo * Osaka Hawaii For Japan 1/1-1/2 1/1-1/2 1/1-1/2 *Transfer required within 24 hours. When flying Economy Class Domestic flights contained within an international itinerary are subject to 1Confirm the point of departure and destination zones the unavailable periods for the use of flight awards on domestic flights. Confirm the ANA International Flight Award point of departure In some cases, we cannot accept waitlisting applications for crowded and destination zones (P.65- ). flights in addition to those listed above. There are no unavailable periods for First Class or Business Class. [Osaka] Zone 1 (Japan) Details on unavailable periods from April 2018 onwards will be published 69 [Los Angeles] Zone 6 (North America) in ANA Website in around March

37 Flight Awards (ANA International Flights) About Itineraries The location with the highest number of required miles from your point of departure is regarded as your destination. You cannot create routes that pass through the first or last city on the outbound and inbound trips, or in which the destination is the first or last city. [Example 1] Outbound You cannot create this itinerary because it passes through the first Inbound Tokyo Tokyo Sapporo *1 *1 Transfer required within 24 hours. city (Tokyo) on your outbound trip. [Example 2] Tokyo *1 London [Example] For zones in which the destination of your outbound trip and the point of departure of your inbound trip are different, the required number of miles will be calculated by halving the required number of miles for each zone and adding them together. Outbound Inbound [Example] Outbound Inbound Tokyo Tokyo Frankfurt Paris Honolulu Los Angeles The total of half the required number of miles for Japan (Zone 1) and Hawaii (Zone 5), and Japan (Zone 1) and North America (Zone 6). Using Miles Outbound Inbound Tokyo Fukuoka Tokyo *2 *2 Transfer required within 24 hours. You can create this itinerary because, although you are going via Tokyo on the inbound trip, you are not passing through the first city or last city on your inbound trip. Seoul When the point of departure and final point of destination differ, both locations must be within the same country. [Example] Stopovers and Transfers One stopover, other than your destination, may be made on flights departing from overseas. No stopovers can be made for flights departing from Japan. Up to two transfers may be made on the outbound and inbound trips each in Japan. (Your destination is not included in the number of transfers.) For ground transportation sectors, both cities are together counted as one transfer. Stopover is counted towards the number of transfers. [Example1] Passengers cannot stop over (spend more than 24 hours] in Tokyo. Osaka Beijing Tokyo Hong Kong and China, and Hong Kong and Macau, are regarded as different countries. The three Scandinavian countries (Denmark, Norway, and Sweden) are regarded as the same country, except for itineraries only in Scandinavia. The United States and Canada are regarded as the same country. Europe is regarded as the same country, except for itineraries only in Europe. If the destination of your outbound trip and the point of departure of your inbound trip are different, they must be within the same area. Area 1:North America, Hawaii, etc. Area 2:Europe, Middle East, Africa, etc. Area 3:Japan, South Korea, China, Southeast Asia, South Asia, Southwest Pacific, etc. Outbound Inbound Mixed Classes Sapporo Tokyo *3 Bangkok *3 Transfer required within 24 hours [Example 2] If Osaka is your destination, you can stop over (spend more than 24 hours) in Tokyo. Outbound Inbound Seoul Osaka Tokyo For multiple boarding classes, one half of the required miles for the outbound and inbound trips will apply. For itineraries with transfers and multiple classes, the highest class will be applied for the 71 outbound and inbound trips. 72

38 Flight Awards (ANA International Flights) [Example ] Bangkok Tokyo * Los Angeles Tokyo * Bangkok Economy Class Business Class Economy Class Business Class * Transfer required within 24 hours In the case of the above itinerary, the number of required miles for Business Class will be applied for the outbound trip (Bangkok Japan Los Angeles), and the number of required miles for Business Class will also be applied for the inbound trip (Los Angeles Japan Bangkok). Transfers to Japan domestic flights ANA Japan domestic flights only the reservation will be cancelled if the reservation and ticket issue procedures have not been completed before 14 days prior to departure. When making new reservations using ANA Website, reservations cannot be made in certain cases when the proposed itinerary overlaps with tickets which have already been booked. Ticket Service Charge Ticket Service Charge will apply for new ANA International Flight Awards issued through the ANA Mileage Club Service Center, or city offices. The Ticket Service Charge for the Japan region is 2,160 yen (tax included). Ticket service charge will be waived for children under the age of 12. For other areas outside Japan, please visit ANA Website. Note that there is no commission for apply using ANA Website. Using Miles Passengers cannot use IBEX Airlines flight numbers. Reservations can only be made for Economy seats on the domestic sector. How to Request and Receive Awards Application ANA Website Telephone ANA Mileage Club Service Center (Toll) (Toll) International Flight Award Reservations & inquiries (Select 2) Hours of operation: Open 24 hours (365 days a year) Application Period You can apply from 355 days before your boarding day (not including the date of departure) until 96 hours before departure. However, reservations are taken after the start of the application for the entire itinerary. Ticketing Period Tickets will be issued as soon as we are able to reserve all sectors of the itinerary for which you are using the flight awards. However, in the cases where there is a time limit for issuing tickets, the tickets must be issued within that time period. If the tickets are not issued within that time period, the reservation will automatically be cancelled. In addition, This does not apply to commission fees for exchanging ANA international flight awards. How to Receive Awards Please receive the e-ticket Itinerary & Receipt via or post. To prevent tickets being sent to the wrong or postal address, the e-ticket Itinerary & Receipt can only be sent to the address or postal address registered by the member. The e-ticket Itinerary & Receipt cannot be received at the airport. Waitlisting Waitlisting (excluding some itineraries [sectors]) is accepted via ANA Website for one flight (including flights for which seats have been secured) for one-way trips. Application/acceptance time limit Before issuance Until 14 days before the first sector Until 14 days before the departure of the flight that After issuance you want to be waitlisted for In cases where you are able to secure a seat, be sure to have your tickets issued before the deadline. Passengers cannot reserve duplicate tickets for the same cabin. In some cases, it is not possible to reserve online multiple itineraries that overlap. In such cases, please contact the ANA Mileage Club Service Center or the overseas ANA Mileage Club Service Center. When flights are crowded, we may, in some circumstances, be unable to accept waitlisting reservations

39 Flight Awards (ANA International Flights) Issuing Open Tickets Tickets with an open departure date can not be issued. Making Changes to the Application Approval for Changes You can change your boarding day within the validity period of the ticket. Changes are possible until before the departure of your reserved flight and 24 hours prior to the departure of the flight you wish to board.the following changes cannot be made if you do not change or cancel your reservation by the departure of your reserved flight. Reservations cannot be made for departure dates more than 355 days in advance. If a changing the departure date results in a change of season, then adjustments must be made to meet the required number of miles. If the required number of miles increases, then the difference can be made up using further miles. If the mileage account does not contain the required number of extra miles, then the reservation cannot be changed. If the required number of miles decreases, then the difference is returned in miles. However, miles will not be returned if their expiry date has passed. Adjustments can only be made using miles, and not by cash or other means. When changing an unused flight ticket, in some cases additional costs will be incurred due to the difference in fuel surcharges and various taxes. If a difference occurs, you will be informed when you change your reservation. If there are unoccupied seats in a class lower than the reserved class, passengers may switch over to the lower class. However, in such cases, the miles difference between the higher and lower class will not be refunded. For sectors where the ticket was issued using the mileage required for a class higher than the class in which the person who is actually traveling, the passenger can upgrade to the higher class if there are unoccupied seats. Passengers can upgrade to a higher class within the time limit for changing their reservation. Please understand that timetables may change depending on the season, and flights may be cancelled. Disapprove for Changes After application, the name of the passenger, and the name of the individual supplying the miles cannot be changed. The airline, passenger, sector, and route cannot be changed. In certain cases where both ANA and Air Japan operate flights over the same sector, passengers may switch between the 2 airlines. Reserved partner flight awards cannot be changed to ANA international flight awards. Procedures for Making Changes Passengers wishing to change the day of departure or seat class should contact the ANA Mileage Club Service Center or the overseas ANA Mileage Club Service Center. Changes cannot be made at the airport. Use of Flight Awards by Infants and Children Infants Infants aged less than 2 years using a flight award can occupy their own seat in exchange for the same number of miles as an adult. However, for newborns and infants who are not using a flight award, please purchase a separate infant fare ticket (the infant cannot occupy a seat) or as separate child fare ticket (the infant can occupy a seat) for the same class as the accompanying adult. Ages on the day of boarding of the first sector are targets. On domestic flights, ages for infants and children differ, as do the conditions for using awards. Children When Children aged above 2 but below 12 years travel using a flight awards, they require the same number of miles as an adult. Ages on the day of boarding of the first sector are targets. On domestic flights, ages for infants and Children differ, as do the conditions for using awards. Notes For ANA International Awards, in addition to the required miles award ticket redemption requires the payment of government taxes and carrier-imposed fees. The exact amount is subject to change and will vary based upon itinerary, class of service, routing, and currency exchange rate. All applicable government taxes and carrier-imposed fees must be paid prior to the issuance of an award ticket. Infants and children who use award tickets are applicable to the same taxes and fees (listed below) as adults when using international flights which depart from Japan. Such taxes and fees must be paid when the ticket is issued. Passenger Service Facilities Chage (TAX Code : SW) Passenger Security Service Chage (TAX Code : OI) Using Miles 75 76

40 Flight Awards (ANA International Flights) There are unavailable periods during which flight awards may not be used. The number of seats available for flight awards is also limited (depending on the flight, no seats may be made available at the start of the reservation period). In some cases, passengers may be unable to book using flight awards even if there are unoccupied seats for customers using standard tickets. Please understand that timetables may change depending on the season, and flights may be cancelled (in some cases, flights may not be available even though they are included in the flight award itineraries in the various charts). Flight awards do not result in accrued miles. Award tickets cannot be used in conjunction with upgrade awards. Passengers using flight awards will not be provided with alternative modes of transport or accommodation in the event of delayed or cancelled flights. Miles exchanged for flight awards cannot be exchanged for other flight awards or paid back into the mileage accounts, even if they have not yet been received or remain unused, except in the circumstances described under "Refunding Unused Awards". For further details, please check at P Tickets must be used in the order of the itinerary printed on the ticket. (If there are any unused sectors, the ticket will be invalidated and you cannot use the remaining sectors.) Using Miles 77 78

41 Flight Awards (Partner Airlines) Partner Flight Awards Partner Airlines Miles can be exchanged for flight awards on partner airlines. Please enjoy making use of flight awards on ANA's extensive partner network. The required number of miles is determined by the point of departure and destination zones and boarding class. In the case of the partner airlines listed below, miles can be used when flying on flights operated by the partner airline only. Air Dolomiti EN Etihad Eurowings Airways EY EW Hawaiian Jet Airways Airlines HA 9W Garuda Indonesia GA Vietnam Philippine Airlines PR Airlines VN Star Alliance Member Airlines Passengers may make use of flight awards on 2 or more Star Alliance member airlines. Flights on different member airlines may be freely combined. On round-the world flights, flight awards can only be used on Star Alliance member airlines. ANA NH Adria Airways Aegean Airlines Air Canada JP A3 AC Air India AI Air New Asiana Airlines Austrian Avianca Airlines Zealand NZ OZ Airlines OS AV 1 Brussels Copa Airlines Croatia Egypt Air Airlines SN CM Airlines OU MS Air China CA Ethiopian Airlines ET Virgin Atlantic Airways VS Example Tokyo Garuda Indonesia Garuda Indonesia Jakarta Using Miles Germanwings 4U Eligible Airlines Air Macau NX Tokyo Vanilla Air Flight Awards Visit ANA Website for rules and information about Vanilla Air Flight Awards. Required Number of Miles Minimum of 15,000 Miles (2 sectors) LOT Polish Lufthansa Airlines LO LH Scandinavian Shenzhen Airlines SK Airlines ZH Singapore South African Swiss International TAP Portugal Thai Airways Airlines SQ Airways SA Air Lines LX TP International TG he required mileage does not change depending on the season. T Cannot be used for one-way trips. EVA Air BR When the required number of miles is insufficient, cash and ANA SKY COIN cannot be used to make up the shortfall. Confirming Example Singapore Airlines Singapore Tokyo United Airlines ANA New York 79 E_079_094_特典航空券_提携航空会社.indd ② Confirm the required number of miles Turkish United 1 Avianca and Avianca in Brazil. Airlines TK Airlines UA the Required Miles ① Calculate the point of departure and destination zones ANA Tokyo Singapore /08/17 13:25

42 Flight Awards (Partner Airlines) Zones and Mileage Chart Partner Flight Award Zones Zone 7 Europe/Russia Zone 8 Africa/Middle East Zone 3 Asia 1 China/Taiwan/ Hong Kong/ Macau/Philippines/ Guam Zone 4 Asia 2 Other Asia Zone 2 South Korea Zone 1-A,1-B Japan Zone 10 Oceania/ Micronesia Zone 5 Hawaii Zone 6 North America/ Alaska/Canada/ Mexico Zone 9 South/Latin America Using Miles 81 82

43 Flight Awards (Partner Airlines) Mileage Chart Y(Economy Class)C(Business Class)F(First Class) (Unit:Mile) Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 1-A* (Japan) Zone 1-B (Japan) Zone 2 (South Korea) Zone 3 Asia 1 (China/Taiwan/Hong Kong/ Macau/Philippines/Guam) The required mileage does not change depending on the season. Y 15,000 20,000 35,000 40,000 50,000 55,000 45,000 C 30,000 40,000 60,000 65,000 85,000 90,000 Not applicable 75,000 F 45,000 60, , , , , ,000 Y 18,000 23,000 38,000 43,000 55,000 60,000 70,000 90,000 50,000 C 33,000 43,000 63,000 68,000 90,000 95, , ,000 80,000 F 54,000 69, , , , , , , ,000 Y 15,000 22,000 37,000 55,000 60,000 58,000 68,000 95,000 55,000 C 30,000 42,000 62,000 85,000 95,000 93, , ,000 85,000 F 45,000 66, , , , , , , ,000 Y 20,000 31,000 55,000 60,000 58,000 67,000 95,000 49,000 C 40,000 56,000 85,000 95,000 93, , ,000 78,000 F 60,000 93, , , , , , ,000 Zone 4 Y 30,000 65,000 80,000 59,000 50, ,000 45,000 Asia 2 C 55, , ,000 94,000 80, ,000 72,000 (Other Asia) F 90, , , , , , ,000 Zone 5 (Hawaii) Zone 6 (North America/ Alaska/Canada/ Mexico) Zone 7 (Europe/ Russia) Y 20,000 40,000 70,000 70,000 70,000 55,000 C 40,000 68, , , ,000 85,000 F 60, , , , , ,000 Y 30,000 55,000 65,000 55,000 75,000 C 55,000 88, ,000 88, ,000 F 90, , , , ,000 Y 30,000 40,000 65,000 80,000 C 55,000 68, , ,000 F 90, , , ,000 Zone 8 Y 30,000 65,000 70,000 (Africa/Middle C 55, , ,000 East) F 90, , ,000 Zone 9 Y 30,000 80,000 (South/Latin C 55, ,000 America) F 90, ,000 Zone 10 (Oceania/ Micronesia) Y 30,000 C 55,000 F 90,000 * Itineraries with only two international round-trip sectors, or itineraries with two international round-trip sectors and a transfer only in Japan. If 1-A is not applicable, 1-B will be applied. Please visit ANA Website to see the names of the countries belonging to each zone. Using Miles 83 84

44 Flight Awards (Partner Airlines) Example of Confirming the Required Number of Miles [Example] Tokyo When flying Economy Class 1Calculate the point of departure and destination zones Confirm the Partner Flight Award point of departure and destination zones (P.81 - ). [Tokyo] Zone 1-A (Japan) [Los Angeles] Zone 6 (North America) 2Confirm the required number of miles On the Partner Flight Award required mileage chart (P.83 - ), confirm the number of required miles based on the point of departure and destination zones and boarding class. Required mileage Validity Period One year from trip start date (you must begin your trip within one year of ticket issuance) The validity period cannot be extended even if the period includes unavailable periods when the flight awards cannot be used. Unavailable Periods Please confirm unavailable periods at the time of reservation, as unavailable periods vary according to the airline. Also note that the number of seats for which flight awards can be used is limited (on some flights there may be no such seats). When using partner flight awards to board a flight operated by ANA, unavailable periods for ANA flight awards will apply. About Itineraries Los Angeles 50,000 miles Tokyo The location with the highest number of required miles from your point of departure is regarded as your destination. You cannot create routes that pass through the first or last city on the outbound and inbound trips, or in which the destination is the first or last city. [Example 1] *1 Transfer required within 24 hours. You cannot create this itinerary because it passes through the first city (Tokyo) on your outbound trip. You can create this itinerary because, although you are going via Tokyo on the inbound trip, you are not passing through the first city or last city on your inbound trip. The following limits apply to transfers, except for around-the-world itineraries. [Locations where transfers are not allowed] Destination Area 1 Area 2 Area 3 Point of departure Area 1 Area 2,3 Area 3 Area 2 Area 2 Area 3 Area 1,3 Area 1 Area 3 Area 2 Area 1 Area 1,2 Area 1:North America, Central America, South America, Hawaii, etc. Area 2:Europe, Middle East, Africa, etc. Area 3:Japan, South Korea, China, Southeast Asia, South Asia, Southwest Pacific, etc. [Example] Outbound Inbound [Example 2] Outbound Tokyo Tokyo Sapporo *1 Inbound Fukuoka Tokyo *2 *2 Transfer required within 24 hours. Moscow Tokyo Tokyo *1 Singapore *3 Johannesburg Singapore *3 *3 Transfer required within 24 hours. Frankfurt Seoul Moscow You cannot transfer in Singapore (Area 3) with the required number of miles from Moscow (Area 2) to Johannesburg (Area 2). Please change your transfer to a city in Area 2. You cannot transfer in a city in a zone with a higher required number of miles than your point of departure. You also cannot transfer so that the required number of miles from your point of transfer to destination is higher than the required number of miles from your point of departure to destination. Using Miles 85 86

45 Flight Awards (Partner Airlines) [Example 1] Tokyo New York Honolulu Tokyo Zone 1 Zone 6 Zone 5 Zone 1 Zone 6 (New York), which has the highest number of required miles from the point of departure (Zone 1, Japan), is regarded as the destination. You cannot make Zone 5 (Honolulu) your destination and Zone 6 (New York, which has a higher number of required miles) your point of transfer. [Example 2] Tokyo Seoul Los Angeles Tokyo Zone 1 Zone 2 Zone 6 Zone 1 Comparing the required number of miles from Zone 1 (Tokyo, the point of departure) and Zone 6 (Los Angeles, the destination), and from Zone 2 (Seoul, the point of transfer) to Zone 6 (Los Angeles, the destination), since the required number of miles from Zone 2 to Zone 6 is higher, you cannot go to Los Angeles via Seoul. When the point of departure and final point of destination differ, both locations must be within the same country. [Example] Osaka Beijing Tokyo Hong Kong and China, and Hong Kong and Macau, are regarded as different countries. The three Scandinavian countries (Denmark, Norway, and Sweden) are regarded as the same country, except for itineraries only in Scandinavia. The United States and Canada are regarded as the same country. Europe is regarded as the same country, except for itineraries only in Europe. If the destination of your outbound trip and the point of departure of your inbound trip are different, they must be within the same area. Area 1:North America, Central America, South America, Hawaii, etc. Area 2:Europe, Middle East, Africa, etc. Area 3:Japan, South Korea, China, Southeast Asia, South Asia, Southwest Pacific, etc. [Example] Outbound Inbound Tokyo Frankfurt Paris For zones in which the destination of your outbound trip and the point of departure of your inbound trip are different, the required number of miles will be calculated by halving the required number of miles for each zone and adding them together. [Example] The total of half the required number of miles for Japan (Zone 1) and Hawaii (Zone 5), and Japan (Zone 1) and North America (Zone 6). Avianca Airlines flights include Avianca Airlines AV, Taca Airlines TA and Lacsa Airlines LR flights. Flight award passengers cannot use buses with Lufthansa flight numbers or Etihad Airways flight numbers. Flight awards reservation for Suite, First Class and Business class cabins are not permitted on certain aircraft operated by Singapore Airlines. Flight awards cannot be used on Air Macau flights with 4-digit flight numbers starting with 9 (It is possible to proceed to the application stage, but no response to the reservation will be received from Air Macao). Flight awards for Hawaiian Airlines flights can only be used only be used for flights within the Hawaiian islands. EVA Air Elite Class cannot be used. Swiss International Air Lines First Class cannot be used. Stopovers and Transfers One stopover, other than your destination, may be made on flights departing from Japan and overseas for either the outbound or inbound trip. Up to two transfers may be made on the outbound and inbound trips each in Japan. Up to two transfers may also be made on outbound and inbound trips each other than Japan. (Your destination is not included in the number of transfers.) For ground transportation sectors, both cities are together counted as one transfer. Stopover is counted towards the number of transfers. [Example] Outbound Inbound Outbound Inbound Tokyo Honolulu Los Angeles Tokyo Bangkok Singapore Passengers can make one stopover (stay of more than 24 hours) in Bangkok on either the outbound and inbound flights. Using Miles 87 88

46 Flight Awards (Partner Airlines) Round-the-world flights For around-the-world itineraries only, the required number of miles is calculated based on the total itinerary distance (basic sector mileage total). You can make up to eight stopovers when using airplanes to cross the Pacific and Atlantic Oceans one time each until you return to your country of departure (however, only up to three stopovers can be made in Europe and four stopovers can be made in Japan). You must choose either an eastbound or westbound route, and cannot travel in the opposite direction. The final international flight to return to your country of departure must be boarded on or after the 10th day after boarding the first international flight. You can book maximum of 12 flight segments and 4 ground transfer segments on one ticket. Transfer between airports in the same city also count as ground transfer segments. Frankfurt LH Singapore SQ Tokyo NH New York UA NH ANA UA United Airlines LH Lufthansa SQ Singapore Airlines Mileage Chart (Unit:Mile) Required Miles Distance of entire itinerary * Economy Business Class Class First Class 0-2,000 20,000 38,000 60,000 2,001-4,000 22,000 43,000 70,000 4,001-7,000 38,000 63,000 90,000 7,001-9,000 43,000 68, ,000 9,001-11,000 55,000 85, ,000 11,001-14,000 60,000 90, ,000 14,001-18,000 65, , ,000 18,001-20,000 75, , ,000 20,001-22,000 85, , ,000 22,001-25, , , ,000 25,001-29, , , ,000 29,001-34, , , ,000 34,001-39, , , ,000 39,001-44, , , ,000 44,001-50, , , ,000 * Total basic mileage of each sector. Number of required miles does not vary by season. Reservations cannot be made with ANA Website. Please contact the ANA Mileage Club Service Center. Mixed Classes For multiple boarding classes, one half of the required miles for the outbound and inbound trips will apply. For itineraries with transfers and multiple classes, the highest class will be applied for the outbound and inbound trips. Using Miles Transfers to Japan domestic flights ANA Japan domestic flights only Partner Flight Award passengers may not use flights with IBEX Airlines flight numbers. On domestic flights within Japan, reservations can only be made for Economy Class

47 Flight Awards (Partner Airlines) Transport Rules In accordance with restrictions on foreign airlines carrying passengers between two points within the USA, it is not possible to book an itinerary whereby non-us airlines only are used to fly from the US mainland to Guam or Saipan via third countries such as Japan. In the same way, it is not possible to book an itinerary whereby non-us airlines only are used to fly from Guam or Saipan via third countries such as Japan to the US mainland. How to Apply for and Receive Awards Application ANA Website You cannot apply for some airlines on ANA Website. Telephone ANA Mileage Club Service Center (Toll) (Toll) International Flight Award Reservations & inquiries (Select 2) Hours of operation: Open 24 hours (365 days a year) Application Period From 355 days before your boarding day (not including the date of departure) until 96 hours before departure. However, the reservation start date differs by airline. Reservations are taken after the start of the application for the entire itinerary. For flights on Shenzen Airlines, reservations can be made for flight on the summer and winter timetables 2 months before the start of each respective timetable. From the last Sunday of March to the day before Summer routes the last Sunday of October From the last Sunday of October to the day before Winter routes the last Sunday of March Period for Issuing Tickets Tickets will be issued as soon as we are able to reserve all sectors of the itinerary for which you are using the flight awards. However, in cases where there is a time limit for issuing tickets, the tickets must be issued within that time period. If the tickets are not issued within that time period, the reservation will automatically be cancelled. Ticket Service Charge Ticket Service Charge will apply for Partner Flight Awards issued through the ANA Mileage Club Service Center, or city offices. The Ticket Service Charge for the Japan region is 2,160 yen (includeding tax). Ticket service charge will be waived for children under the age of 12. Note that there is no service charge for applications using ANA Website. This does not include additional fees for changing Partner Flight Awards. For service charges in other areas outside Japan, please visit ANA Website. How to Receive Awards Please receive the e-ticket & passenger receipt via , post or from an ANA branch. To prevent tickets being sent to the wrong or postal address, the e-passenger receipt can only be sent to the address or postal address registered by the member. The e-ticket Itinerary & Receipt cannot be received at the airport. Waitlisting Waitlisting is not possible for partner flight awards (including for ANA flights). Passengers must have reserved flight awards for all sectors of their itinerary. Issuing Open Tickets Open tickets cannot be issued for partner flight awards. Making Changes to the Application It is not possible to change the name of the passenger or the person providing the miles after application. After the ticket is issued, the boarding day can be changed within the ticket s validity period. Changes are accepted up to 96 hours before the departure of the flight you wish to board.the following changes cannot be made if you do not change or cancel your reservation by the departure of your reserved flight. The airline, passenger, sector, and route cannot be changed. If seats are available in routes for which tickets were issued using mileage for a class higher than the reserved class, it is possible to change to that higher class within the time limit for change procedures. If there are unoccupied seats in a class lower than the reserved class, passengers may switch over to the lower class. However, in such cases, the mileage difference between the higher and lower class will not be refunded. Using Miles 91 92

48 Flight Awards (Partner Airlines) Passengers may change the date of departure or seat class by contacting the ANA Mileage Club Service Center or the overseas ANA Mileage Club Service Center during business hours prior to the departure of the reserved flight. It is not possible to change to an open ticket or to apply for wait listing. Reservations cannot be accepted more than 355 days prior to the day of departure. When changing an unused flight ticket, in some cases additional payments may be required to cover the difference in fuel surcharge and various taxes. If additional payments are required, you will be informed when you change your reservation. Use of Flight Awards by Infants and Children Infants Infants aged less than 2 years using a flight award can occupy their own seat in exchange for the same mileage as adult. However, for infants who are not using a flight award, please purchase a separate infant fare ticket for the same class as an adult (the infant cannot occupy a seat) or a separate child fare ticket (the infant can occupy a seat). Please understand that timetables may change depending on the season, and flights may be cancelled. (In some cases, flights may not be available even though there are included in the flight award itineraries in the various charts). Flight awards do not result in accrued miles. Award tickets can not be used in conjunction with upgrade awards. Passengers using flight awards will not be provided with alternative modes of transport or accommodation in the event of delayed or cancelled flights. Miles exchanged for flight awards cannot be exchanged for other flight awards or paid back into the mileage accounts even if they have not yet been received or remain unused, except in the circumstances described under "Refunding Unused Awards". Even if your itinerary includes ANA flights, the "Mileage Chart" on P.83 - will apply if the itinerary includes even one flight partner airline. Tickets must be used in the order of the itinerary printed on the ticket. (If there are any unused sectors, the ticket will be invalidated and you cannot use the remaining sectors.) Using Miles Ages refer to the passenger's age on the day of the flight. Children Children aged above 2 but below 12 years can travel using a flight award, which requires the same mileage as an adult. Ages refer to the passenger's age on the day of the flight. Notes For awards on partner airlines, award ticket redemption requires the payment of government taxes and carrier-imposed fees. The exact amount is subject to change and will vary based upon itinerary, class of service, routing, and currency exchange rate. All applicable government taxes and carrier-imposed fees must be paid prior to the issuance of an award ticket. Infants and children who use award tickets are applicable to the same taxes and fees (listed below) as adults when using international flights which depart from Japan. Such taxes and fees must be paid when the ticket is issued. Passenger Service Facilities Chage (TAX Code : SW) Passenger Security Service Chage (TAX Code : OI) The number of seats available for flight awards is also limited (depending on the flight, no seats may be made available at the start of the reservation period). In some cases, passengers may be unable to book using flight awards even if there are unoccupied seats for customers using standard tickets

49 Upgrade Awards (ANA International) ANA International Upgrade Awards Passengers can use their miles to upgrade by one class, from Economy Class to Business Class or from Business Class to First Class. Eligible Flights ANA Group Flights ANA NH Air Japan NQ Upgrade awards cannot be used on codeshare flights with ANA flight numbers operated by other airlines or codeshare flights with other airlines flight numbers operated by ANA. Mileage Chart Distance of 1 sector (one-way) (Basic mileage) (Unit:Mile) Required Miles Economy Class Business Class Business Class First Class 0-2,000 12,000 20,000 2,001-3,500 18,000 30,000 3,501-4,500 20,000 35,000 4,501-5,500 25,000 40,000 5,501-28,000 45,000 Using Miles Eligible Booking Classes: Fare Examples Upgrades can only be made if a passenger has a confirmed ticket purchased for one of the booking classes below. [Business Class First Class ] Eligible booking class J/C/D/Z [Economy Class Business Class ] Itinerary s country of origin Japan Areas other than Japan Eligible booking class G/E/Y/B/M/U G/E/Y/B/M/U/H It is not possible to upgrade from Economy Class to Premium Economy. It is not possible to upgrade from Economy Class to First Class. Upgrade awards are not possible on some flights. Upgrade awards cannot be used on domestic routes within Japan. The itinerary's country of origin refers to the area of departure of the first international flight taking using the ticket. Example of Confirming the Required Number of Miles Economy Class [Example] Beijing 1,313 miles (basic mileage) Tokyo Business Class 5,458 miles (basic mileage) Los Angeles 1Confirm the distance (basic mileage)of 1 sector [Beijing - Tokyo] 1,313 miles [Tokyo - Los Angeles] 5,458 miles 2Confirm the mileage sector 1,313 miles 0-2,000 sector 5,458 miles 4,501-5,500 sector 3Confirm the required number of miles [Beijing - Tokyo] 0-2,000 sector Upgrade to Business Class 12,000 miles [Tokyo - Los Angeles] 4,501-5,500 sector Upgrade to Business Class 25,000 miles Required Number of Miles Required mileage 12,000 miles + 25,000 miles = 37,000 miles Minimum of 12,000 Miles (one-way) Confirming the Required Number of Miles The required number of miles shown above for each sector will be reducted from your mileage account. 1 Confirm the distance (basic mileage) of 1 sector 2 Confirm the mileage sector 3 Confirm the required number of miles Only for ANA Premium Member Members of ANA Diamond Service, ANA Platinum Service, and ANA Bronze Service as well as members of ANA Super Flyers Card can also use the ANA Upgrade Points. (For details, please check at P ) 95 96

50 Upgrade Awards (ANA International) How to Apply for and Receive Awards Application ANA Website The original reservation must already have been settled (ticket must already be issued). If two or more passengers are booked under a single reservation and some of the passengers wish to request an upgrade, please note that it will be necessary to divide the reservation. Telephone ANA Mileage Club Service Center (Toll) (Toll) International Flight Award Reservations & inquiries (Select 2) Hours of operation: Open 24 hours (365 days a year) Application Period From 355 days prior to each boarding day until 24 hours before departure The application period may change as a result of the calendar of business days. Note that there are periods when upgrades cannot be used and the number of seats available is limited. Miles will be reducted from the mileage account as soon as the reservation is confirmed. When your upgrade is completed, your original reservation (in the lower class) will be automatically cancelled. Waitlisting Applications for the upgrade waiting list can be made up until the day of departure. Please confirm whether the application has been successful at the check-in counter on the day of departure. The number of miles required to receive the award will be reducted from the mileage account at the time the upgrade is confirmed. In some cases, it is not possible to reserve another ticket for the same class as the class for which the upgrade award was used (duplicate reservation may not be possible). Example: It may not be possible to join the waiting list to use an award to upgrade from Economy Class to Business Class while simultaneously making a duplicate booking by purchasing a Business Class ticket. Waitlisting applications may not be taken for crowded flights. Changing the Itinerary after Application After application, the name of the passenger and the name of the individual supplying the miles cannot be changed. In addition, once a passenger has applied for an upgrade award, the award is only valid for the reserved flight. After application, the name of the passenger, flight number, date, sector and seat class cannot be changed, nor can the award be exchanged for an open award. Please note that, if you cancel an Upgrade Award, your upgrade and the original reservation (in a lower class) will both be cancelled. If you wish to make changes to your application, please apply for a new Upgrade Award after cancelling the reserved flight before the departure, receiving a refund, and cancelling the original reserved class. Use of Upgrade Awards by Infants and Children Use of upgrade awards by Infants Infants who have purchased a confirmed child fare ticket or discount ticket for the applicable sector may upgrade are using the same required number of miles as an adult upgrade. Situations Where Infants do not use Awards Please purchase a separate infant fare ticket (the infant cannot occupy a seat) or as separate child fare ticket (the infant can occupy a seat) for the class that will be used by the accompanying adult following their upgrade. Use of Upgrade Awards by Children Children (aged 2 and above but below 12 at the time of boarding the first flight covered by the ticket) require the same mileage as adults when using upgrade awards. Passengers Taxes The taxes listed below vary depending on seat class. When using an award to upgrade from Economy Class to Business Class, the difference in the taxable amount must be paid at the airport. UK Air PASSENGER DUTY Passengers on flights leaving UK airports are subject to this tax (71 GBP). France Air PASSENGER SOLIDARITY TAX Passengers on flights leaving French airports are subject to this tax (40.56 EUR). Using Miles 97 98

51 Upgrade Awards (ANA International) Notes Miles exchanged for upgrade awards cannot be exchanged for other flight awards or paid back into the mileage accounts even if they have not yet been received or remain unused, except in the circumstances described under "Refunding Unused Awards". The name of the passenger and the name of the person using mileage cannot be changed after application. We will subtract mileage once reservations have been made for routes where awards are used. It is not possible to simultaneously use international flight awards and upgrade awards. Once a passenger has applied for an upgrade award, the award is only valid for the reserved flight. Please understand that timetables may change depending on the season, and flights may be cancelled. The number of seats available for upgrade awards is limited (depending on the flight, no seats may be made available at the start of the reservation period). In some cases, passengers may be unable to use upgrade awards even if there are unoccupied seats for customers using standard tickets. When using upgrade awards, miles and ANA premium points will accrue according to the class of the original ticket. When transferring to an ANA flight from a flight operated by another airline, it may not be possible for passengers to board their upgraded flight without checking in again, depending on the airport of departure, the airline used, and other reasons connected with booking systems. In such cases, please check-in again at the connecting airport. Passengers are responsible for bearing all costs associated with using flight award including taxes, airport usage fees and fuel surcharges. When your upgrade is completed, your original reservation (in the lower class) will be automatically cancelled. ANA International upgrade Awards may be used in conjunction with Star Alliance upgrade Awards for multiple flights within the same itinerary, however, not in the same flights. Using Miles

52 Upgrade Awards (Star Alliance) Star Alliance Upgrade Awards Eligible Booking Classes Use these awards to enjoy flying in a higher seat class on flights operated by Star Alliance airlines. Eligible Airlines Business Class First Class Adria Airways Aegean Air Canada JP Airlines A3 AC Air China CA Air India AI Air New Asiana Austrian Avianca Brussels Zealand NZ Airlines OZ Airlines OS Airlines AV 1 Airlines SN Copa Airlines Croatia Egypt Air CM Airlines OU MS Ethiopian Airlines ET EVA Air BR Scandinavian Shenzhen Singapore Airlines SK Airlines ZH Airlines SQ Turkish South African Swiss International TAP Portugal Thai Airways Airways SA Air Lines LX TP International TG Airlines TK United 1 Avianca and Avianca in Brazil. Airlines UA Eligible booking class C D Eligible booking classes differ for the airlines below. Airlines Using Miles These awards can be used on flights operated by the airlines below. Note that awards cannot be used for upgrades on codeshare flights operated by other airlines. Neither can awards be used on flights operated by 1 of the applicable airlines if the flight is booked as a codeshare using another airline's flight number. LOT Polish Lufthansa Airlines LO LH Passengers can only apply for upgrades after booking and paying for their original ticket (i.e. only after the ticket has been issued). Eligible booking class Lufthansa LH Swiss International Air Lines LX United Airlines UA C D J Air China CA The above booking classes are normal fares classes, but the actual fares applicable for upgrade may differ depending on the airline. Please confirm which classes of reservation can be upgraded. Economy Class Business Class Eligible booking class Y B Eligible booking classes differ for the airlines below. Airlines Eligible booking class Air Canada AC Y B O Air China CA Y B G Air New Zealand NZ Y B U E O Ethiopian Airlines ET Y B G S EVA Air BR Y B K Lufthansa LH Y B E G Scandinavian Airlines SK Y B S Singapore Airlines SQ Y B E Swiss International Air Lines LX Y B U M For the latest information for partner airlines, please visit ANA Website. Upgrade to Business Class will not be applicable on some aircraft with Premium Economy Class operated by Singapore Airlines SQ. Avianca Airlines flights include Avianca Airlines AV, Taca Airlines TA and Lacsa Airlines LR flights. Upgrade awards cannot be used on trains and buses with Lufthansa flight numbers. Upgrade Awards cannot be used to upgrade from the Economy Class to Elite Class of EVA Air. In certain cases, the airline operating the flight may place restrictions on the use of upgrade awards for specific routes, time periods, aircraft types or seat classes. 101 E_ _アップグレード特典.indd Shenzhen Airlines ZH Y B M H The applicable fare may differ for each airline. Please confirm which classes of reservation can be upgraded. Upgrade awards cannot be used together with flight awards. It is not possible to upgrade from Economy Class to First Class with the exception of certain flights where only First Class and Economy Class seating is avaliable. When using upgrade awards, miles accrue according to the class of the original ticket /08/03 15:20

53 Upgrade Awards (Star Alliance) Required Number of Miles Minimum of 12,000 Miles (one-way) Required mileage 40,000 miles Confirming the Required Number of Miles The required number of miles for each sector of itinerary will be deducted from your mileage account. 1 Confirm the distance (basic mileage) of 1 sector Mileage Chart Distance of 1 sector (one-way) (Basic mileage) 2 Confirm the mileage sector Economy Class Business Class (one-way) Required Miles 3 Confirm the required number of miles (Unit:Mile) Business Class First Class (one-way) 0-2,000 12,000 20,000 2,001-2,500 18,000 30,000 2,501-3,000 22,000 35,000 3,001-3,500 24,000 40,000 3,501-4,000 26,000 45,000 4,001-4,500 28,000 45,000 4,501-5,000 30,000 50,000 5,001-5,500 32,000 50,000 5,501-7,000 34,000 50,000 7,001-9,000 36,000 55,000 9,001-10,000 38,000 55,000 10,001-40,000 60,000 Economy Class Business Class [Example] Tokyo 1Confirm the distance (basic mileage)of 1 sector [Tokyo - Frankfurt] 5,928 miles [Frankfurt - London] 396 miles 2Confirm the mileage sector 5,928 miles 5,501-7,000 sector 396 miles 0-2,000 sector 3Confirm the required number of miles [Tokyo - Frankfurt] 5,501-7,000 sector Upgrade to Business Class 34,000 miles [Frankfurt - London] 0-2,000 sector Upgrade to Business Class 12,000 miles Required mileage Lufthansa 5,928 miles (basic mileage) How to Apply for and Receive Awards Application ANA Website 34,000 miles Frankfurt + Lufthansa 396 miles (basic mileage) 12,000 miles The original reservation must already have been settled (ticket must already be issued). = London 46,000 miles Using Miles Example of confirming the required number of miles Business Class First Class Application Period Please apply by 24 hours before the departure of the flight you will board. [Example] Tokyo Singapore Airlines 3,312 miles (basic mileage) Singapore 1Confirm the distance (basic mileage)of 1 sector [Tokyo - Singapore] 3,312 miles 2Confirm the mileage sector 3,312 miles 3,001-3,500 sector 3Confirm the required number of miles 3,001-3,500 sector Upgrade to First Class 40,000 miles Once the upgrade is complete, the booking for the original seat class will be automatically cancelled. Please confirm the details of your application with the airline on which you will be flying. Waitlisting There is no waitlisting system for upgrade awards, nor is it possible to upgrade at the airport on the day of departure

54 Upgrade Awards (Star Alliance) Cancellations and Changes after Application If you wish to change your application, please contact the airline which will be operating your flight before departure. Please note that canceling the upgrade award will not only cancel the upgrade but also cancel your original booking on the lower seat class. Once received, upgrades are only valid for the reserved flight. Open awards (without a definite reservation) are not available. Canceling an Upgrade Only Upgrades only cannot be canceled. Canceling an upgrade also results in the cancellation of the original booking (in the lower class). Changing Your Itinerary After booking a seat in the original class once again according to your new schedule, please apply online once again for an upgrade award up until 24 hours before departure. If you wish to cancel an unused Star Alliance Upgrade Award, please be sure to cancel the upgrade using the above method before the departure of the flight you have booked. Only if the upgrade is cancelled before departure can the miles used to exchange for the upgrade be returned to your account without the subtraction of any miles as commission (This also applies to the refund of unused miles for ANA International Upgrade Awards). However, miles that have passed the expiry date cannot be refunded. Note that if the reservation is not cancelled before the departure of the booked flight, miles cannot be refunded. Use of Star Alliance Upgrade Awards by Infants and Children Use of Upgrade Awards by Infants On the airlines below, passengers accompanied by infants who are not occupying a seat cannot use Star Alliance upgrade awards. [Eligible Airlines] Air Canada AC Egypt Air MS Air China CA EVA Air BR Air New Asiana Avianca Zealand NZ Airlines OZ Airlines AV 1 Shenzhen Singapore Thai Airways Airlines ZH Airlines SQ International TG Use of Upgrade Awards by Children Children (aged 2 and above but below 12 at the time of boarding) require the same mileage as adults when using upgrade awards. Ages refer to the passenger's age on the day of the flight. Passengers Taxes For taxes listed below, the amount payable varies according to seat class. Passengers exchange for upgrades using miles are subject to the tax amount for the higher grade. When upgrading a previously issued ticket, the additionally required tax will be collected at the airport. UK Air Passenger Duty Passengers on flights leaving UK airports are subject to this tax. France Air Passenger Solidarity Tax Passengers on flights leaving French airports are subject to this tax. The tax amount varies depending on the sector. Please contact the airline operating your flight. Notes Combined ANA Card Family Miles is ineligible for Star Alliance Upgrade Awards. If you have requested specific seats or specific services (including a wheelchair, special meals, or other services) with your original booking, please make sure that, after applying for the Star Alliance upgrade award, you contact the airline operating the flight and once again state your preferences. When you change your seat class, your preferences will not be passed on. Once the upgrade is complete, the booking for the original seat class will be automatically cancelled. A maximum of 4 passengers can be upgraded with each application. No upgrade ticket or reservation number will be issued, even after completing the procedure of an upgrade award. For confirmation of your reservation, please contact each relevant operating airline. ANA International upgrade Awards may be used in conjunction with Star Alliance upgrade Awards for multiple flights within the same itinerary, however, not in the same flights. Contact Using Miles Turkish United 1 Avianca and Avianca in Brazil. Inquiries regarding how to operate the website Airlines TK Airlines UA Star Alliance Upgrade Award Center Japan Region / US Region (US Brazil) For the conditions of use for infant fares on other airlines, please From locations other than listed above contact each respective airline. Hours of operation:open 24 hours (365 days a year) 106

55 Refunding Flight Awards and Upgrade Awards Refunding Unused Awards Miles exchanged for flight awards may be refunded to the mileage account, with some miles deducted as a refund fee, but only in cases where the entire flight award remains unused for all sections, including both domestic flights and international flights. ANA International Upgrade Awards and Star Alliance Upgrade Awards can be returned without deduction of any fee. [Refund Method] Eligible award Refund method Refund fee Refund period Domestic Flight Award International Flight Award ANA International Upgrade Award Star Alliance Upgrade Award Contact the AMC Service Center or the dedicated members' support desk during business hours Procedures via ANA Website Contact the AMC Service Center or the dedicated members' support desk during business hours 3,000 miles per person Contact the AMC Service Center or the dedicated members' support desk during business hours Procedures via ANA Website No charge Please contact the airline operating your flight Up until the departure of itinerary's first flight Up until the departure of the booked flight Validity Period for Miles Returned to the Account The validity period depends on the month in which the miles exchanged for the award were originally acquired. Of the 20,000 miles, 17,000 miles are reallocated to the month in which they were originally acquired, but 3,000 miles are not returned as they have already expired on April 30, The 3,000 mile refund fee is subtracted from the May 2017 miles, as these are the oldest miles in the account. Refunded miles Refund Method Notes ANA Website Telephone 14,000 miles ANA Mileage Club Service Center (Toll) (Toll) Domestic Flight Award Reservations & inquiries (Select 1) Hours of operation: 6:30 a.m. - 10:00 p.m. (365 days a year) International Flight Award Reservations & inquiries (Select 2) Hours of operation: Open 24 hours (365 days a year) Refunds can also be made via the dedicated customer service desk for each members' scheme. Refunds cannot be processed at the airport. Using Miles [Example 1]Refund on October 1, 2017 of an unused flight award worth 20,000 miles Date accumulated April 2017 May 2017 June 2017 Total Mileage expiration April 30, 2020 May 31, 2020 June 30, 2020 Miles redeemed for award 3,000 15,000 2,000 20,000 Refunded miles +3, ,000 +2, ,000 Mileage refund fee 3, ,000 Miles after refund 0 15,000 2,000 17,000 The 20,000 miles are reallocated to the month in which they were originally acquired, and the 3,000 mile refund fee is subtracted from the April 2017 miles, as these are the oldest miles in the account. Refunded miles 17,000 miles [Example 2]Refund on May 10, 2020 of an unused flight award worth 20,000 miles (when the refunded miles include miles that have already expired) Date accumulated April 2017 May 2017 June 2017 Total Mileage expiration April 30, 2020 May 31, 2020 June 30, 2020 Miles redeemed for award 3,000 15,000 2,000 20,000 Refunded miles 0 +15,000 +2, ,000 Mileage refund fee 0 3, ,000 To receive a refund, all awards must be unused. Miles after refund 0 12,000 2,000 14, Requests for the refund of international flight awards can only be accepted during the reception hours and within 30 days of the conclusion of the flight ticket's validity period. Applications for the refund of Domestic Flight Awards can only be made within 10 days of the expiry date for the Flight Award's validity period. Miles cannot be refunded if the award is not cancelled before the departure of the booked flight. Miles which have already expired at the time of the refund shall not be refunded. It takes up to 10 days to refund to the mileage account the miles that were exchanged for an International Flight Award. When more than one passenger applies for the refund of a flight award, the refund commission in miles is deducted separately for each individual passenger. The refund fee is subtracted from the oldest miles (by month) remaining in the mileage account after the miles have been refunded.

56 Extra Baggage Allowance Redemption with Miles (ANA International Flights) Extra Baggage Allowance Redemption with Miles (ANA International Flights) ANA Mileage Club members can purchase extra baggage allowances with miles when check-in at the airport. Eligible members ANA Mileage Club members, member's spouse and second-degree or closer relatives Applicable Itineraries, Airports Itineraries Must be ANA-operated, booked with ANA flight number Connecting itineraries are applicable if all flights are ANA-operated and ANA flight numbers Itineraries including flights of other airlines are not applicable Itineraries within Japan are applicable in case Baggage Rules for International Flights are applied. Airports All airports which ANA flies to/from Free baggage allowance for ANA International Flights Refer to the chart below for the international flight free baggage rules. Class General Passengers Total linear dimensions Required Miles Type of excess baggage (per piece) Extra Piece Overweight Oversize Total linear dimensions (length + height + width) Notes Extra piece for checked baggage per piece Over 23kg (50lbs) up to 32kg (70lbs) Over 32kg (70lbs) up to 45kg (100lbs) Over 158cm (62in) up to 292cm (115in) Asia / Oceania North America / Hawaii / South America / Europe /Africa / Middle East Within Asia / Oceania (Except within Japan) Within Japan 20,000 miles 10,000 miles 5,000 miles 6,000 miles 1,000 miles 20,000 miles 5,000 miles 20,000 miles 5,000 miles Award user registration for the member's spouse and second-degree or closer relatives must be completed in advance. Please check at P.4 for details. ANA Card Family Mile is not applicable. Members must present ANA Mileage Club Member Cards when check-in. Registered Award Users without the member must present the member's name and ANA Mileage Club number (10-digit) when check-in. The form of payment for a single charge may not be combined between cash (credit card) and miles. Using Miles 3 pieces 32kg (70lbs) 32kg (70lbs) 32kg (70lbs) For details, please visit ANA Website 2 pieces 2 pieces 32kg (70lbs) 23kg (50lbs) 32kg (70lbs) 23kg (50lbs) A+B+C<158cm (62in.) Including any wheels and handle(s)

57 Various Awards (ANA SKY COIN) ANA SKY COIN ANA SKY COINS are electronic coupons that can be used to pay for flight tickets and travel products on the ANA Website in denominations of 10 coins (equivalent of 10 yen). Required miles You can redeem ANA SKY COINS starting from one mile. When redeeming 10,000 or more miles, the redemption rate changes according to the number of miles redeemed, ANA Mileage Club member status, and ANA Card type. Member status/ ANA Card type Number of miles redeemed 1-9,999 miles 10,000 miles 20,000 miles 30,000 miles 40,000 miles 50,000 miles 200,000 miles 13,000 coins (130%) 28,000 coins (140%) 45,000 coins (150%) 64,000 coins (160%) 85,000 coins (170%) *1 ANA Diamond Service ANA Platinum Service ANA Bronze Service 340,000 coins (170%) Number of coins after redemption 80,000 coins (160%) 320,000 coins (160%) 1-9,999 coins (100%) 26,000 coins (130%) 42,000 coins (140%) 60,000 coins (150%) 12,000 coins (120%) 75,000 coins (150%) 300,000 coins (150%) ANA Mileage Club Card 24,000 coins (120%) 36,000 coins (120%) 48,000 coins (120%) 60,000 coins (120%) 240,000 coins (120%) *1 Refer to P.131 for more information about the ANA Diamond Service, ANA Platinum Service, ANA Bronze Service, and ANA Super Flyers. *2 ANA Card refers to cards with ANA CARD written on the front. Refer to P for more information. *3 Refer to P.9 for more information about the ANA Mileage Club Card. *1 ANA Super Flyers members *2 ANA Card Premium *2 ANA Gold Card *2 ANA Wide Card ANA Regular Card ANA Mileage Club Mobile Plus *4 The number in ( )indicates the redemption rate. For redemptions of 10,000 miles or more, redemptions are taken in units of 10,000 miles. The largest denomination that can be redeemed at one time is 200,000 miles. If you redeem 210,000 or more miles, please complete multiple redemptions so that each redemption is 50,000 or more miles. Conditions for the higher redemption rate apply. Valid period Last day on the 12th months from the month of redemption [Example] Coins issued on April 1, 2017 Valid until April 30, 2018 Please make sure to use ANA SKY COIN before its expiration. All expired ANA SKY COIN are invalid. ANA SKY COIN which are accured from various special promotions may have different validity preiods. Please be sure to confirm this point. Eligible products ANA SKY COIN can be used to make a payment for the followings Can be used in units of 10 coins (equivalent of 10 yen). Cannot be used on the worldwide sites on ANA Website. Domestic flight tickets Personal fare flight tickets for ANA domestic flights For other company s flights, eligibility is limited to ANA code share flights. Does not apply to Business Kippu, Issho ni Miles Wari, etc. International flight tickets Published fare flight tickets for all ANA international flights Domestic travel portion with ANA code is also eligible. The other company s flights and flights that include other company s connection are not eligible. Japan domestic travel Travel products that are sold by ANA SKY car, ANA Ikyu Pack are not eligible. Using Miles

58 Various Awards (ANA SKY COIN) International travel Travel products that are sold by ANA SKY WEB TOUR Hotels and options are not eligible. How to check your ANA SKY COIN ANA Website ANA SKY COIN statement Account balance Expiry date Please make sure to confirm the details on ANA Website. Eligible users It can be used only by the ANA Mileage Club members who have ANA SKY COIN. Please use the service after you log in with your ANA number. The flight tickets and travel products which are all or partially paid by ANA SKY COIN can be used by the member, member s spouse and the immediate family members. Prior Award User registration is required for usage by relatives (up to 10 people) within two degrees of family relationship. If a registered Award User is going to use a travel product, please book as the travel representative (applicant). Using Miles How to apply ANA Website Notes If you cancel domestic flight tickets, international flight tickets, Japan domestic travel products, or international travel products purchased with ANA SKY COINS, the ANA SKY COINS that have expired at the time of the refund cannot be refunded. Refunds will be made immediately after Japan domestic flight tickets, international flight tickets, and Japan domestic travel products are cancelled. Refunds for overseas travel products take around 10 days. For Japan domestic flight tickets, Japan domestic travel products, and International travel products, refund amount will be refunded prior to handling fees and cancellation fees. For international flight tickets, refund amount will be refunded prior to credit card. If there is more refund amount, it will be refund to ANA SKY COIN account. ANA SKY COIN cannot be used in stores or by telephone. ANA SKY COIN cannot be used in addition to or in combination with ANA Value Vouchers, etc. ANA SKY COIN cannot be exchanged for cash or other vouchers and awards. Rules and restrictions for the use of ANA SKY COIN may be different for specific eligible products, and some products are not eligible for redemption

59 Various Awards (ANA Value Vouchers) ANA Value Vouchers It is a coupon that you can use to make a payment for flight tickets, accommodation, inflight shopping, etc. Required miles Required miles After redemption 10,000 miles 1 set of 10,000 coupon ( 5,000 x 2) You can redeem miles only in the units listed above. Valid period Last day on the 12th months from the month of issuing date. [Example] Vouchers issued on April 1, 2017 Valid until April 30, 2018 Please make sure to use the Vouchers before their expiration. All expired ANA Value Vouchers are invalid. Eligible products ANA Domestic air tickets ANA International air tickets Domestic or Overseas tours by ANA Sales[ANA SKY HOLIDAY/ ANA HALLO TOUR/ ANA WONDER EARTH etc. ] IHG ANA HOTELS GROUP JAPAN(for stays and meals) In-flight shopping (ANA domestic flight/ international flight, Air JAPAN) Airport shop products(ana FESTA) Airport duty-free shopping(ana DUTY FREE SHOP) pâtisserie Sadaharu AOKI paris(for shopping and dining) HAYAKITA COUNTRY CLUB Please make sure to confirm the details on ANA Website. Eligible users ANA Value Vouchers can be used only by the ANA Mileage Club member shown on the Vouchers, member s spouse and the immediate family members. Award users may be requested to present documentation verifying their family relationships with members. Award User Registration (up to 10 persons) is required for customers other than the members to use ANA Value Vouchers. Please register award users through the Members-Only functions on the ANA Website. For Award User Registration, please check at P.4. How to apply ANA Website Telephone ANA Mileage Club Service Center (Toll) (Toll) Inquiries about Mileage Service (Select 3) Mon. - Fri. 9:00 a.m. - 7:00 p.m. Sat. 9:00 a.m. - 5:00 p.m. (except Sun., National holidays, and New Year holidays) ANA Value Vouchers will be delivered to the member's registered address along with the "Information Guide for ANA Value Vouchers" approximately within10 days in Japan and within 2 to 3 weeks overseas after the request was made. Deliveries for requests before holiday seasons including Golden Week, Obon, and New Year holidays, will take approximately 2 to 3 weeks due to the high request volume. Please apply well in advance of the day you plan to use ANA Value Vouchers. Please note that ANA Value Vouchers requests cannot be canceled once application is made. Change of delivery address In principle, we will deliver ANA Value Vouchers to the registered member s address. If they should be delivered to a different address, the member must contact ANA Mileage Club Service Center within the hours of operation. The Change of Address form will be mailed to you. Using Miles

60 Various Awards (ANA Value Vouchers) Refund Amounts paid with ANA Value Vouchers will not be refunded as cash. Refunds will not be made by returning vouchers or returning miles to the mileage account. Notes The use of ANA Value Vouchers is subject to certain restrictions, including usage locations. Please make sure to visit ANA Website for more information on each eligible product. ANA Value Vouchers cannot be exchanged for cash. Change cannot be given in cash when paying with ANA Value Vouchers. The amount equivalent to the change portion cannot be used to purchase other products or services. ANA cannot assume responsibility for lost or stolen Vouchers. Vouchers will not be reissued under any circumstances. Vouchers cannot be used at general travel agencies and other nondesignated locations. You cannot sell or buy Vouchers. Sold/bought Vouchers are invalid. Please make sure not to damage Vouchers, as they will be machine processed. Using Miles Invalid Vouchers Vouchers that do not have the 10-digit ANA number, name, issue date, and valid period printed on the front. Vouchers that have been sold/bought. Expired Vouchers

61 Various Awards(ANA Mileage Mall 1000 miles Coupons) ANA Mileage Mall 1000 miles Coupons These discount coupons can be used at ANA Mileage Mall partner online shops. You can also earn miles according to your purchase amount if you use them via the ANA Mileage Mall. Required miles Required miles After redemption 1,000 miles (Example) Coupon worth 1,000 Valid period Last day on the second months from the month of issuing date. [Example] Coupons issued on August 1, 2017 Valid until October 30, 2017 How to apply Notes ANA Website You can apply only through ANA Website. No cancellations are accepted after application. You can use only one coupon per order. Conditions also apply to the usage of coupons. Please visit ANA Website for more information. Coupons cannot be reissued due to loss, etc. Coupons cannot be exchanged for money. Even if you did not use a coupon, it cannot be refunded for cash, returned, or refunded for miles. Only the member may use these coupons. They cannot be transferred to other users. A coupon will be invalidated if it is confirmed that the coupon was transferred to another user. Using Miles Eligible products

62 Various Awards (ANA Shopping Point Awards) ANA Shopping Point Awards You can use your mileages at ANA s shopping site, ANA Shopping A-style., and In-flight Internet shopping ANASTORE@SKY Required miles Required Mile 1 mile 1 point After redemption In order to redeem miles for ANA Shopping Points, registration is required at ANA Shopping A-style (free). You can use 1 point as 1. ANA Shopping Points cannot be combined with the discount awards of ANA Card. Valid period Until the end of the same month of the following year as the points are redeemed. [Example] Points issued on April 1, 2017 Valid until April 30, 2018 Eligible products Products in ANA Shopping A-style Some products may not be eligible. Eligible users ANA Mileage Club members Redeeming miles for ANA Shopping Points requires a new member registration(free)for ANA Shopping A-style. Telephone ANA Shopping A-style Customer Support Desk From IP telephone (fees apply) Hours of operation: Mon. Fri. 9:00 a.m. 6:00 p.m. Sat., Sun., National holidays and Dec :00 a.m. 5:00 p.m. (except Jan. 1-3) Available in Japanese only. Contact Notes Inquiries ANA Shopping A-style ANA Shopping A-style Customer Support Desk. astyle@anatc.com ANA Shopping A-style Available in Japanese only. To use this award, you must register for A-style membership (free). Delivery addresses are limited to inside Japan only. This award can only be applied for when redeeming points into the ANA Shopping Point account of the ANA Mileage Club member. The redeemed points will be immediately transferred to your point account of ANA Shopping A-style upon completion of the redemption application. Once you apply to redeem miles for points, you cannot cancel the request or convert points back into miles. Applications for redemption are only valid if you have registered for A-style membership. If the ANA number on your main card changes due to card reissue or other reasons, your points will not be transferred to your main card. In this case, please contact ANA Shopping A-style Customer Support Desk. Using Miles How to apply ANA Website For inquiries concerning web operation including how to redeem miles for ANA Shopping Points, please call ANA Shopping A-style Customer Support Desk on the next page

63 Various Awards (ANA Selection Awards) ANA Selection Awards You can be exchanged for recommended ANA products. These awards are handled by the ANA Shopping Site ANA Shopping A-style which is managed by All Nippon Airways Trading Co., Ltd. Required miles 10,000 miles- Eligible products Products in ANA Selection Some products are for ANA Premium Members only. Eligible users ANA Mileage Club members Redeeming miles for ANA Shopping Points requires a new member registration(free)for ANA Shopping A-style. How to apply How to apply Delivery ANA Website Products can only be delivered within Japan. It takes about one week between application and the delivery of goods. Delays may occur during major holiday periods such as the year-end / New Year, the o-bon festival during August, and Golden Week. Delivery may take time, depending on the item and period. If you have applied for multiple products, they may be delivered separately. Products Changes may be made without prior notice to product colors, designs, functions, selections, etc. due to manufacturing reasons, etc. No returns or exchanges will be accepted because a product is different from the image you expected, or because it does not contain functions that are not listed on the website. Color schemes may slightly differ between pictures and actual products. Weights are approximate. Contact Notes Concerning details of the products and delivery status after application ANA Trading Co., Ltd. ANA Mileage Club Shopping Reception Desk Hours of operation: Mon. Fri. 9:00 a.m. 6:00 p.m. Sat., Sun., National holidays and Dec :00 a.m. 5:00 p.m. (except Jan. 1-3) From IP telephone (fees apply) Application for products is not accepted at the above numbers. Available in Japanese only. When redeeming your miles for ANA Shopping Points, they will be used to pay for products at the same time. ANA Shopping Points that have already been redeemed cannot be used for the ANA Selection Awards. Products cannot be changed after application, or exchanged after delivery, due to customer circumstances. The number of miles equivalent to the product cannot be refunded to your Mileage Account, refunded in cash or ANA Shopping Points, or exchanged for other awards. ANA Global Selection Your miles can be exchanged to selected items. Using Miles Delivery area may be restricted

64 Various Awards (Awards for dining, hotels and more) Awards for dining, hotels and more Depending on mileage balance, you can redeem mileage for dining, hotels, rental cars, taxis, and a wide range of other services. Applicable awards (examples) Dining Course meal for Two 10,000 miles 10,000 miles 20,000 miles 30,000 miles Prince Hotels & Resorts Course lunch Hotels The Peninsula Tokyo (The Lobby) The Ritz-Carlton Osaka (Xiang Tao) Joel Robuchon Award Award Award Award Course lunch or dinner Course lunch Course lunch and more One night stay for Two 20,000 miles 30,000 miles 30,000 miles 50,000 miles DoubleTree by Hilton Naha Guest room queen While traveling The Westin Nagoya Castle Standard twin or double SHANGRI-LA HOTELS & RESORTS Deluxe room etc. The St. Regis Osaka Award Award Award Award Deluxe room 10,000 miles 10,000 miles 12,000 miles and more Who can apply for these awards? Member, member s spouse, and member's relatives in the second degree Only members living in Japan can redeem. When using vouchers, you may be asked to present your ID. Vouchers for dining and hotels are valid only for members applied for the award and its party. How to apply Notes ANA Website You can apply only through ANA Website. No cancellations are accepted after application. Vouchers can only be delivered to the registered Delivery address of the member (within Japan). After applying, you will receive your product after a specified amount of time. Some products require advance reservations when using coupons, so please leave sufficient time when applying (more time is required to receive products before consecutive holidays such as the year end/new Year holidays or Golden Week). Change in cash cannot be given when using vouchers. Cancellations for items applied for once cannot be accepted. No cash refunds are given for unused coupons, and coupons will not be returned. Mileage cannot be refunded to your account. ANA is not responsible for stolen or lost coupons. Coupons will not be re-issued in any circumstance. Coupons may not be bought or sold. Coupons are invalid if bought or sold. Vouchers are valid only when they have expiration dates on them. ANA Global Hotels & Car Rental Miles can be used to book hotels or cars online. Using Miles Rental cars Hired taxi Airport limousine bus Award Award Award 10,000 voucher 10,000 voucher (pick-up or drop-off at Haneda or Narita Airport) 12,400 voucher (between Narita Airport and the 23 wards of Tokyo)) and more

65 Various Awards (Point Conversion) Point Conversion 10,000 miles can be redeemed for Rakuten Edy, Rakuten Super Point, T-Point and other partners points. STARBUCKS CARD Conversion Rate 10,000 miles = 10,000 itunes Gift Code Conversion Rate 10,000 miles = 10,000 E-money Rakuten Edy Conversion Rate 10,000 miles = 10,000 ID Value (ANA VISA/Master Card members only) Conversion Rate 10,000 miles = 10,000 TOKYU Point (ANA TOKYU POINT&ClubQ PASMO Master Card members only) Conversion Rate 10,000 miles = 10,000 points Tokyo Metro To Me CARD YAMADA Point Conversion Rate Seven Card Point Conversion Rate 10,000 miles = 10,000 points 10,000 miles = 10,000 points Takashimaya Point (Takashimaya Card (Gold) members only) Conversion Rate 10,000 miles = 10,000 points Matsumoto Kiyoshi Cash Point Conversion Rate Kaetoku E-gift Coupon KAETOKU MONEY 10,000 miles = 10,000 points Conversion Rate 10,000 miles = 10,000 Suica point Conversion Rate PiTaPa Shop de Point Conversion Rate 10,000 miles = 9,500 points 10,000 miles = 100,000 points Using Miles Conversion Rate 10,000 miles = 10,000 points Suica SF (ANA VISA Suica Card members only) Conversion Rate Rakuten Super Point Conversion Rate T-POINT Conversion Rate nanaco Point Conversion Rate JR Tower Square Point Conversion Rate 10,000 miles = 10,000 Suica SF 10,000 miles = 10,000 points 10,000 miles = 10,000 points 10,000 miles = 10,000 points 10,000 miles = 10,000 points JR KYUPO Points (JQ SUGOCA ANA Card members only) Conversion Rate 10,000 miles = 10,000 points μstar Point Conversion Rate 10,000 miles = 10,000 points Hayakaken Point (ANA HAYAKAKEN card holders only) Conversion Rate 10,000 miles = 10,000 points IC E-Card E-Money (Iyo Railway) Conversion Rate 10,000 miles = 10,000 Keisei Card (Keisei Group Point) Conversion Rate MI Point Conversion Rate Keikyu Premiere Point Conversion Rate 10,000 miles = 10,000 points 10,000 miles = 10,000 points 10,000 miles = 10,000 points 127 Learn more about how to redeem miles for points at Suica, Suica Point, and Suica Point Club are registered trademarks of 128 ANA Website ( East Japan Railway Company.

66 Various Awards (Point Conversion) Conversion rate from 30,000 miles onward The conversion rate will be reduced from 30,000 total miles converted for points (three redemptions) during the same fiscal year (April 1st to March 31st of the following year). Excluding the following cases When ANA VISA Suica Card members exchange miles for Suica SF When ANA To Me CARD PASMO JCB (Sorachika Card) members exchange miles for Metro Points When ANA TOKYU POINT ClubQ PASMO MasterCard members exchange miles for TOKYU Points [Example 1] Year Total Up to 20,000 miles From 30,000 miles onwards Redeemed miles 10,000 miles 20,000 miles 30,000 miles 40,000 miles Eligible Points Redeem to Edy Redeem to nanaco points Redeem to Metro points Redeem to Edy How to apply Notes ANA Website This award is only available to the member who possesses the applicable points. The period from redemption application to the usage of applicable points varies by service. Application can only be made through ANA Website Members-Only function. The conversion rate is current as of April 1st, (The conversion rate may change.) Cancellations and refund of miles are not accepted after redemption application. Using Miles Conversion rate 10,000 Edy 10,000 points normal rate 10,000 points 5,000 points normal rate 10,000 points 5,000 Edy [Example 2]In case you are ANA To Me CARD PASMO JCB card members Year Total Up to 20,000 miles From 30,000 miles onwards Redeemed miles 10,000 miles 20,000 miles 30,000 miles 40,000 miles Eligible Points Redeem to YAMADA points Redeem to T-points Redeem to Metro points Redeem to Metro points Conversion rate 10,000 points 10,000 points normal rate 10,000 points 10,000 points normal rate 10,000 points 10,000 points For conversion rate details and other information, visit ANA Website Learn more about how to redeem miles for points at 129 ANA Website ( 130

67 ANA Premium Member Services and Benefits ANA Premium Member Services Special services for customers who frequently board ANA flights. Take advantage of a wide range of services that ensure sophisticated travels such as bonus miles depending on your status based on the number of Premium Points each year (eligible boarding period: January 1 December 31). Premium Points are different from miles, which determine your ANA Premium Member status. For details about Premium Points, Please refer to P.138. ANA Premium Member status ANA Diamond Service 100,000 or more Premium Points, including 50,000 points or more earned on ANA Group flights *1 ANA Platinum Service 50,000 or more Premium Points, including 25,000 points or more earned on ANA Group flights *1 ANA Bronze Service 30,000 or more Premium Points, including 15,000 points or more earned on ANA Group flights *1 or ANA Gold Card *2 or ANA Card Premium member with 30,000 or more annual Premium Points ANA Super Flyers ANA Diamond Service and ANA Platinum *2 Service members can apply for the ANA Super Flyers, which offers a continuous array of services and Awards. *1 When boarding an ANA aircraft for a flight operated by ANA crew members, even a flight booked or boarded under a partner airline flight number, ANA Premium Points will be calculated as use of a flight operated by ANA Group. When boarding a Star Alliance member airline aircraft for a code-share flight operated by Star Alliance member airline crew members, even a flight booked or boarded under an ANA flight number, ANA Premium Points will be calculated as use of a Star Airlines member airline flight. *2 Please refer to the ANA website to check which cards are eligible. List of services When you use ANA Group operated flights: [Benefits upon Reservation] Premium Member service desk Early Reservations for ANA Japan Domestic Flights Priority Seat Reservations for ANA Japan Domestic Flights Prioritized Reservation Waiting List Flight Awards Privilege *3 Waived International Flights Service Charges [Benefits at the Airport] Priority Check-in Counter *4 Priority Baggage Claim Additional Free Baggage Allowance *5 Priority Airport Standby Changing to Premium Economy Exclusive Security Check Point Lounge Access Concierge Service ANA SUITE LOUNGE ANA LOUNGE *6 Priority Pre-Boarding Announcements Complementary Valet Parking (Narita Int'l Airport) Priority parking reservations at Haneda Airport Frequent Visitor e-channels at Hong Kong International Airport Airport Service when Boarding Codeshare Flights Operated by Partner Airlines (non - Star Alliance Members) *3 For International flights only. *4 Only applicable to use of Premium Economy check-in counter. *5 For International flights only. *6 Can be used with 1,000 miles or 2 Upgrade Points for Japan Domestic Flights, or with 4,000 miles or 3 Upgrade Points for International Flights. Premium Member Services

68 ANA Premium Member Services and Benefits Services provided when boarding Star Alliance Member Airlines Flights [Benefits Upon Reservation] Priority Reservation Waitlist [Benefits at the Airport] About Flight Bonus Miles Flight Bonus Miles calculation method Flight Bonus Miles [Flight Bonus Mile accrual ratio by status] status Basic Segment Mileage Mileage accrual rate by booking class and fare type/rule = The following accrual ratios by status Bronze Service Platinum Service Diamond Service Priority Check-in Counter Priority Baggage Claim and Additional Free Baggage Allowance Priority Airport Standby Exclusive Security Check Point Airport Lounge *1 Priority Pre-Boarding Announcements *1 Can be used with 4,000 miles or 3Upgrade Points for international flight (From Japan only). Bonus Benefits Flight Bonus Miles Extended Mileage Expiration Date ANA Gold Card and ANA Card Premium Special Bonus Miles Refer to P.134 for more information. *2 *2 *2 Upgrade Points Refer to P.135 for more information. ANA Selection Exclusively for Premium Members Special Discounts at IHG ANA Hotels Group Japan *2 During the Premium Member service provision period, 2,000 miles will be accrued in addition to the regular ANA Card renewal bonus miles for ANA Gold Card and ANA Card Premium members. ANA Card ANA Super Flyers Card If you have an ANA Gold Card *3 or ANA Card Premium *3 If you don t have one of the above cards First year of status *4 From second year of status continuation First year of status From second year of status continuation First year of status From second year of status continuation 45% 55% 95% 105% 120% 130% 40% 50% 90% 100% 115% 125% *3 Please refer to the ANA website to check which cards are eligible. *4 The accrual ratio for customers who have ANA Card Premium when boarding flights operated by the ANA Group is 50% of ANA Card Premium. For customers with Premium Status, ANA Gold Card, or ANA Card Premium the higher accrual ratio will be applied (ratios cannot be combined). The ANA Super Flyers Card accrual ratio depends on ANA Card type. Flight Bonus Miles Basic Segment Mileage Mileage accrual rate by booking class and fare type/rule = ANA Super Flyers Card accrual ratio by card type Premium 50% Gold *6 40% Regular 35% *6 Includes the ANA Diners Super Flyers Card and ANA American Express Super Flyers Gold Card. The accrual ratio by card type when boarding flights operated by the ANA Group for customers who are ANA Super Flyers members (Gold or regular) members and have ANA Card Premium is 50% of ANA Card Premium. Premium Member Services

69 ANA Premium Member Services and Benefits Upgrade Points Upgrade Points are awarded according to the number of Premium Points you earned during your usage of flights operated by the ANA Group during the previous year. Number of Upgrade Points Number of Premium Points earned via usage of flights operated by the ANA Group Number of points 250, , , , , , , , , ,000 79, ,000 39, ,000 29, ,000 19, , If you did not use flights operated by the ANA Group during one year, you will not earn ANA Premium Points. Members of the Diamond Service, Platinum Service, and Bronze Service, who are also ANA Super Flyers members (the actual member), will receive a gift of four points in addition to the points acquired through usage of flights operated by the ANA Group during the previous year. Upgrade Point validity period Flights boarded between April 1, 2017 and March 31, 2018 <JST> If you reserve an upgrade in advance, points used are based on the date of flight [Example] If your departure date is between April 1, 2016 and March 31, 2017, upgrade points of FY 2016 can be used. If your departure date is between April 1, 2017 and March 31, 2018, upgrade points of FY 2017 can be used. How to use Upgrade Points 1Upgrade to Premium Class on domestic flights Available when boarding ANA Group operated flights. 4 points per sector Upgrade Points cannot be used on Japan Domestic Flights that does not have premium seats. Upgrade Points can be used at check-in with all fares if Premium Class is available on the flight. Reservation cannot be made in advance. 2Upgrade on ANA international flights Available when boarding ANA Group operated flights. Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class. 6 to 20 points per sector Reservation is required by the day before departure. When upgrade requirements are met at the airport (seats in a higher class, meals etc.), upgrade may be possible upon check-in counter on the day of departure. 3Upgrade on United Airlines operated flights Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class. 4 to 20 points per sector 4Use of Japan domestic Flights lounge 2 points per person per visit 5Use of international lounge (Haneda, Narita, Kansai airport only) 3-4 points per person per visit When you use domestic lounge, please inform the receptionist upon entering the lounge that you are going to use the Upgrade Points. Premium Member Services Points cannot be carried over to the following fiscal year (starting April 1)

70 ANA Premium Member Services and Benefits 1Japan domestic flights Premium Class Regular seats Europe/US routes Business Class Economy Class 2ANA International flights First Class Business Class Resort/Southeast Asia/ South Asia routes Business Class Economy Class First Class Business Class East Asia routes Business Class Economy Class Oceania route Business Class Economy Class Business Class (one sector) Economy Class 3United Airlines operated flights First Class (one sector) Business Class Use of domestic Japan lounges (one time per person) 5Use of International lounges (one time per person) Europe/US U.K., France, Germany, Belgium, United States, Canada, Mexico Resort/Southeast Asia/South Asia Honolulu, Singapore, India, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Myanmar and Cambodia Oceania Australia Eligible users Member The member s immediate family members who are on Award User Registration prior to use the service. Diamond Service members limitation For ANA Group operated international flights (when booking on ANA flight number) you can upgrade with twice the amount of required Upgrade Points *1 even with non-applicable fares if seats are available and the upgrade requirements (seats in a higher class, meals, etc.) are met. Please contact Diamond Service Desk before the departure day. For more information, please visit ANA Website ( asw_common/amc/reference/premium/) *1 When your travel is originating from Japan, upgrade request can be made at regular amount of Upgrade Points required for reservation ticketed on H class. Accompanying guests is not eligible to upgrade using this service of applying double Upgrade Points. Registered award users will not be eligible for this service. This service is not available in reservation by awards. Premium Points These Points are points that can be accrued separately from miles during 12 months of January 1 to December 31 each year in order to certify Premium Members. How to calculate Premium Points Premium Points 1Mileage accrual rate by booking class and fare type/rule It is an applicable ratio between different boarding classes and fares. For Accrual rate on domestic flights, please check P.13, and please check P.22 on international flights. 2Route Ratios rate by booking 2Route = Segment class and fare Ratio + On board carrier ANA Group Flights Star Alliance Member Airlines Route boarded Route ratios Japan Domestic flights 2 Route of Asia and Oceania 1.5 International Route of Europe, North America, and 1 Hawaii All routes 1 3Boarding Points Boarding points are awarded based on the boarding class and fares. [Fares(domestic)eligible for boarding points] Basic Mileage 1Mileage accrual type/rule 3Boarding Points Premium Member Services

71 ANA Premium Member Services and Benefits Eligible fares Premium Flex Fare Premium Flex Fare(Child) Premium Disability Discount Premium Basic Fare Premium Value Fare Premium Shareholder s Benefit Discount Premium Shareholder s Benefit Discount(Child) Flex Fare Flex Roundtrip Fare Flex Fare for ANA Card Holder Flex Fare for ANA@desk User Flex Tickets for ANA@desk User Flex Child Fare Disability Discount Caregiver s Fare Flex Fare for Tokyo-Osaka Shuttle Basic (ABC) Fare Basic 1 Fare Basic 3 Fare Shareholder s Benefit Discount Shareholder s Benefit Discount(Child) etc. Boarding points (one sector) 400 Transit Basic 7 Fare Transit Basic Fare 200 All types of Islands Tickets International Flight Tickets (Domestic Segments) Value 21 Fare (Value A/B Fare) Value 28 Fare Value 45 Fare Value 55 Fare Value 75 Fare Value X Fare Transit Value 28 Fare AMC Companion Fare (traveling guests) Youth Special Senior Special Premium Inclusive Tour Discount Fare Individual Inclusive Tour Discount Fare Inclusive Tour DP Basic Fare Visit-Japan Individual Inclusive DP Tour Discount fare DP Limited Travel Basic Fare(Inclusive Tour MDP Discount), etc. Japan domestic segments issued as part of international tickets are ineligible for Boarding Points regardless of fare. (Boarding Points will not awarded even if the fare is eligible for mileage accrual.) Premium Points are awarded as usual. (Basic mileage x Mileage accrual rate by booking class and fare type/rule x route ratio). When upgrading to Premium Class by paying the appropriate fee, Boarding Points are awarded based on the original purchased fare. Boarding Points will not be awarded if the original purchased fare was not eligible for Boarding Points. [Boarding points (International)] 0 International flights Booking Class F/A J/C/D/Z/P G/E/Y/B/M Boarding points (one sector) 400 U/H/Q/V/W/S/T/L/K 0 [Booking classes eligible for boarding points(star Alliance members airlines)] Boarding Eligible booking classes points (one sector) All eligible First Class and Business Class booking classes *2 Normal fare Economy Class booking class "Y" The following airlines issue Boarding Points when you board in the booking classes listed below. "Y" "B" and "O" are eligible on Air Canada "Y" "B" "G"and "E" are eligible on Air China "Y", "U", "E", "O", and "A" are eligible on Air New Zealand "Y", "B" and "M" are eligible on Austrian Airlines "Y", "K", "L" and "T" are eligible on EVA Air 400 "Y", "B", "M", "P", "A" and "R" are eligible on LOT Polish Airlines "Y", "B", "M", "G", "E" and "N" are eligible on Lufthansa "Y" and "G" are eligible on Shenzhen Airlines "Y" and "S" are eligible on Singapore Airlines "Y", "B" and "M" are eligible on Swiss International Airlines "Y" and "B" are eligible on TAP Portugal "Y", "B" and "O" are eligible on Turkish Airlines "Y", "B" and "M" are eligible on United Airlines Other than the above 0 *2 For booking classes eligible for mileage accrual, please visit ANA Website ( They may change without prior notice. Example of earning Premium Points When taking an ANA Group flights from Tokyo to Honolulu at the Economy Class fare (Class and fare rate : 70%) you can earn 2,681 points. Premium Member Services Premium Points ,681 Basic Segment Mileage 3,831 Mileage accrual rate by booking class and fare type/rule 70% Route Ratio = + 1 Boarding Point 0

72 ANA Premium Member Services and Benefits Notes Japan domestic code share flights operated by IBEX Airlines, AIR DO, Solaseed Air, Star Flyer or Oriental Air Bridge are eligible for Premium Points only if the flight is booked and boarded using an ANA flight number. Premium points are calculated by multiplying the basic mileage for the sector by a ratio that depends on the seat class. Various bonus miles from special offers do not count towards Premium points. Likewise, boarding miles from flights operated by airlines other than ANA and members of Star Alliance, hotel miles, card miles and other kinds of miles do not count towards Premium Points. Boarding records registered with partner airlines' mileage programs are not eligible. Code share flights operated by airlines other than Star Alliance member airlines are ineligible, even if the flight is ticketed under the name of an eligible airline. Star Alliance Gold members or Star Alliance Silver members cannot transfer to Diamond Service, Platinum Service, or Bronze Service. Advance Service Customers who reached the number of premium points required for Diamond, Platinum or Bronze status before annual calculation of the premium point at the end of December can start using the Services. Pre-service for premium membership status for the corresponding status level can be used until the end of March the following year. Premium Member Services Those who have earned premium points during January through December 2015 and have surpassed their current premium status points, are welcome to start using the higher status as advance pre premium service. For example, a Bronze Service member who earns 50,000 Premium Points (25,000 from ANA Group operated flights) will be sent information on the Services before reaching Platinum Member Status. Please note that premium points registered after January will not be counted even if the miles were accumulated before the end of December, and will not be eligible of the advance service for the higher status. *Please note that some benefits and services will be available approximately 2 to 3 days after fulfilling the Premium Point conditions, whereas some will become available after you have received your Status Card. Please see the ANA website for further details. Depending on your place of residence, it may take some time for your card to be delivered. However, you will be able to use benefits and services prior to this point on presentation of your digital Status Card. If you currently hold a Japan domestic reservation (includes flights booked as a transit from an International Route) before receiving this letter and would like to use Premium Advance Service member benefits, please contact the Premium Service Desk before departure date. We apologize for the inconvenience. (This is not required for International flight reservation or reserved an International tour.)

73 Overseas Job Transfer Service Overseas Job Transfer Service For your comfortable overseas life, we will support your family from moving preparation to returning to Japan. Service contents Funin Compo Various useful services will be available for your choice, if you use ANA flights when moving overseas. (For details, please check at P.146) Service to stay ANA Crowne Plaza Hotel Narita a night before departure When you are moving to overseas or temporary coming back to Japan, you and people who come to see you off can stay at ANA Crowne Plaza Hotel Narita at a special price. Reservation ANA Crowne Plaza Hotel Narita To use the service, prior reservation with ANA Crowne Plaza Hotel Narita is required. When making a reservation, please tell Hotel that you are using the ANA Mileage Club Overseas Job Transfer Service. When checking-in, please present your ANA Card or ANA Mileage Club Card. This service is limited to passengers flying on board ANA international flights. Use ANA Card abroad ANA issues ANA Card in collaboration with local banks in the USA, Hong Kong and Taiwan. With these cards, you can pay in local currencies and earn miles in accordance with the amount paid by credit card. Earn bonus miles by selling car when moving overseas JCM gives 1,000 special bonus miles, in addition to the usual car sales miles, to those who moves overseas with ANA flights. Enriched Member Awards abroad (outside of Japan) ANA Mileage Club Family Account Service (AFA) You can combine the miles earned by your family and redeem awards such as ANA and Partner Flight Awards, and ANA International Upgrade Awards. Eligible users All family members, who plan to enroll in AFA, must be ANA Mileage Club members residing outside of Japan. The main member (hereafter referred to as the Prime Member) and his/her immediate family members up to 8 members (including the Prime Member) can be registered. Registration only for the primary member is not accepted. Please note that this service is not available if the registered address for ANA Mileage Club is within Japan. Registration fee Registration fee (new registration as well as adding/changing members) is 1,000 miles per registration. Registration fee shall be deducted from the Primary Member s mileage account. Timeline from registration through to usage 1Application for AFA ANA Website On the please select the country where you live in and fill in the enrollment form. This service requires registration. Please complete the registration procedures after you move abroad. Registration may take one to two weeks. We may ask you to present documents to prove the residence and family relationship upon registration. 2Application to redeem awards AFA registration is not linked with Award user registration. Award user registration muse be done at the time of award reservation. Please present your ANA Card or ANA Mileage Club Card. You can also earn miles at some local hotels and restaurants Overseas Job Transfer Service