ANA Domestic Flight Online Business Travel Arrangement System. October 2017 All Nippon Airways Co., Ltd.

Transcription

1 ANA Domestic Flight Online Business Travel Arrangement System October 2017 All Nippon Airways Co., Ltd.

2 Contents 1-1 What Is Benefits of (1) Benefits of ANA@desk (2) Benefits of ANA@desk (3) Benefits of ANA@desk (4) Benefits of ANA@desk (5) Other Convenient Features Flow Process of Using ANA@desk (1) Flow Process of Using ANA@desk (2) [From Making Reservations to Issuing Tickets] Steps through to Concluding a Contract Agreement (1) Steps through to Concluding a Contract Agreement (2) Steps through to Concluding a Contract Agreement (3) List of Credit Card Companies Handling ANA@desk Contact Information for Inquiries 15 1

3 1-1 What Is Makes business travel more efficient and economical. Less time and cost is spent on domestic business travel arrangements. Using No annual membership fees and usage fees * Communication charges will be incurred for Internet access. ANA@desk is an ANA domestic flight online business travel arrangement system designed for optimizing business travel for corporate customers. < 5 Benefits of ANA@desk > Reduce costs through exclusive fares offered via ANA@desk. A lump-sum settlement payable after monthly travel enhances convenience. Visualizes business travel costs. Access is available via cell phones and smartphones. ANA@desk Support provides reliable follow-up. Page 3 Page 4 Page 5 Page 6 Page 7 2

4 2-1 Benefits of (1) 1 Reduce costs through exclusive fares offered via ANA@desk. Business Repeat and Shuccho@wari, which are exclusive fares offered via ANA@desk, allow you to make reservations and changes until the day of departure. Discount fares, including Tokuwari, can also be applied to ensure optimal fares for each form of business travel. As of August 25, 2017 It is the maximum discount rate calculated from the one way fare at boarding on between October 29 and March 24, Business Repeat Business Repeat offers coupon tickets for traveling the same route six times. And it also can share among company employees. Up to 49%* discount Changes in reservation Reservation on the day of departure *Compared with one-way fares of Tokyo (Haneda)-Okayama route from December1 to Decembe 14, 2017 and March 1 to March 8,2018. Shuccho@wari Shuccho@wari offers coupon tickets for traveling the same route twice. Tickets can be used for a round trip or the same one-way route twice. Only the person whose name is listed can use the tickets. Up to 47%* discount Changes in reservation Reservation on the day of departure *Compared with one-way fares of Tokyo (Haneda)-Okayama route from December1 to Decembe 14, 2017 and March1 to March 8,2018. Reservation period Due date of e-ticket issue Changes From 9:30 a.m. two months prior to the day of departure to the day of departure Earlier than three days prior to the day of departure: Within three days including the day of making a reservation Later than two days prior to the day of departure: 20 minutes before departure Possible to make reservation changes; however, not possible to change routes, name of traveler or carrier after issuing e-tickets Expiration date Note (1) Business Repeat 90 days from the day and the following day of use of the first ticket (2) Business Repeat coupon ticket (one route) 90 days from the day and the following day of the ticket issuance If you don t fly the same route six times during the valid period, we will refund the balance amount. 90 days from the day and the following day of the ticket issuance for the first route. If you have a reservation, the ticket is valid only for the flight you have reserved. Even if you don t use the second coupon ticket, we will deem it used and charge for both fares. Convenient features for managing business travel Limits can be set for each route and fare so that business travelers cannot make reservations for routes that are unlikely to be used more than six times within the valid date or for discount fares that may entail cancellation fees. 3

5 2-2 Benefits of (2) 2 A lump-sum settlement payable after monthly travel enhances convenience. Since an invoice for lump-sum payment is sent for airfares for each month, business travelers do not need to pay in advance and companies settlement operations can be reduced significantly. Flow process from reservation (cancellation) to boarding and billing First day of each month Month of taking a flight End of each month 5th business day of following month 10th day of following month* Payment by designated date* I. Reservation Cancellation II. E-ticket issuance Cancellation III. Boarding 2 days later Cancellation IV. Expected billing amount V. Settled billing amount VI. Lump-sum invoice VII. Payment No cancellation fee Cancellation fees accrued Will be charged the following month together with fares * Specific billing/payment dates vary depending on contract terms and settlement intermediaries. Please contact your selected settlement intermediary at the time of enrollment. 4

6 2-3 Benefits of (3) 3 The usage status can be viewed in a list. Visualizes business travel costs. Original administrative codes can be set according to your company s administrative method. In addition, different types of statements are available for various purposes such as managing business travel costs and checking the details of business travel. Administrative items that can be set for ANA@desk Department code registration (Individual statements will be issued for each department) Corporate administrative code registration Up to a total of 702 departments can be set for your company s departments and department codes (uploadable using CSV format). These codes will be required entry items when making reservations, enabling convenient management by department. Up to a total of three administrative codes (within 10 numerical/alphabet characters) can be set. (e.g., employee ID number, business travel number and project number) These codes will be displayed as items to be entered (though not required) when making reservations. Key detailed statements provided by ANA@desk Items reflected Various data Search CSV format PDF Various data is available for use in preliminary management of budgets and expenses as well as confirming billing and business travel details. As deemed necessary, respective data can be downloaded in CSV format to be reconfigured and used for business travel management. Most of these detailed statements can be viewed only by authorized personnel. Detailed statements Content Search unit Availability Ticket issuance and boarding statement You can print out or receive in CSV format the data on e-ticket issuance and boarding records (expected billing amount). By e-ticket issuance date or month; by department (data available for past 12 months) Ticket issuance data (the day of issuance); boarding data (the following day of flight); expected billing amount (two days after flight) Settlement statement Details of expected billing amounts are provided in CSV format. By month (data available for past 12 months) Amount settled on the 5th business day of the following month of boarding Aggregate statement Daily report on e-ticket issuance (numbers of cases, tickets and amount) are provided in CSV format. The day s e-ticket issuance/previous day s issuance/issuance of two days before Same day Cost reduction effect statement Cost reduction effect data is computed by comparing the amount when flying using premium/regular fares with the amount when using ANA@desk. You can print out or receive the final data in CSV format. By date/month of flight; by department (data available for past 12 months) Two days after boarding. In addition, detailed statements for cancellation fees and Business Repeat utilization status are also available. 5

7 2-4 Benefits of (4) 4 Access is available via cell phones and smartphones to support busy business persons. The system allows you to make various arrangements from checking available seats to selecting a seat assignment, issuing e-tickets and making changes to reservations via cell phones and smartphones (Japanese Only). The smartphone service features a simple display design suited for tapping operations. Whether you are outside your office or away on business travel, you can easily and conveniently access ANA@desk service at any time. Easy operation via a simple menu Easy-to-understand design The menu features simple buttons for easy tapping and pressing operations. Often used functions, such as checking available seats, making quick reservations and confirming reservations, are intuitively placed at the top with large buttons. Flight numbers, departure times, fares and seat availability can be viewed at a glance. A large button to proceed to the next operation is conveniently placed. Make reservations and gather information whether you are outside your office or away on business travel The smartphone service allows checking available seats, selecting a seat assignment and issuing e-tickets to support busy business persons. The flight status is accessible while on business travel. Convenient pull-down menu The pull-down menu allows you to easily select an airport throughout Japan. Other business traveler friendly features Receiving information via The system provides timely information via your PC, cell phone and/or smartphone, including the confirmation of details of flight schedules, flight information and flight status. Smart boarding using cell phones with IC function SKiP Service is available enabling you to board without check-in procedures when your seat is assigned (no need to stop by at the check-in counter or use an automatic check-in system). * All screen images are for display only. There are some design discrepancies between iphones and Android-enabled smartphones. * Depending on the setting at the time of installation, you can restrict business travelers from making new reservations or issuing e-tickets by themselves. (Other functions will still be available.) * Not compatible with WindowsPhone or BlackBerry phones. 6

8 2-5 Benefits of (5) 5 ANA@desk Support provides reliable follow-up. ANA@desk is easy to operate for any first-time users: Just follow the on-screen prompts. Even when you are unsure about how to operate the system, ANA@desk Support and WEB Operations Guide are available so that you can use ANA@desk with peace of mind. ANA@desk Support(Japanese Only) WEB Operations Guide.(Japanese ) Toll-free number: Calling from a cell phone: (flat-rate nationwide) (toll) The audio guidance flows first, and choose the number to be an inquired content additionally, please (It is possible to choose during the guidance). NO Inquiries Business Hours Domestic flights reservation (reservation, change, and cancellation) and boarding WEB operation Contract and adjustment 9:00 18:00 on weekdays 9:00 17:00 on Saturdays, Sundays and holidays (Not available Others December 30 to January 3) 9 6:30-22:00 <Monday - Friday> 9:00-18:00 <Saturdays, Sundays and holidays>9:00-17:00 (Except 30Dec~3Jan) <Monday - Friday> 9:00-18:00 (Except National Holidays, 1May and New Year Holidays) <Monday - Friday> 9:00-18:00 <Saturdays, Sundays and holidays>9:00-17:00 (Except 30Dec~3Jan) You can not only view the WEB Operations Guide online but also download and print it out in PDF format page by page or in its entirety. Download and print out in PDF format 7

9 2-6 Other Convenient Features has many other convenient features. Certificate of ticket issuance The certificate includes reserved flights, boarding procedures, a two-dimensional barcode and other information. Since it is provided in PDF format, you can send it as an attachment. Certificate of flight confirmation The certificate includes flight dates, ticket numbers, airfares and other information. It can be used for internal settlement transactions. * This is not a receipt. * You can issue the certificate two days after boarding (except for when the flight was changed to another carrier). Convenient content (1) Information from ANA You can check out currently available campaigns, cost-saving fare information and new services. (2) Airfare search You can search airfares by flight date and route (for the past six months), a convenient feature when you want to look up airfares for your business travel. (3) Business travel support information You can easily access business travel-related information, including flight status, airport information, weather and maps. 3 Image: Top page after logging in ANA@desk system 1 2 8

10 3-1 Flow Process of Using (1) supports companies from both cost and business travel management aspects. According to your company s approval flow process, ANA@desk allows you to choose either self-issue ticket type, which enables business travelers to make reservations and issue tickets themselves, or ticketing request type, in which the issuing of e-tickets is limited to authorized personnel. (Select the option when installing ANA@desk; however, you can change the option afterwards.) Preparation before starting service From making a reservation to boarding and settlement Business travelers Reservations and issuing of e-tickets (self-issue ticket type only) You can use the system anytime, anywhere if you are able to access the Internet using your PC or cell phone. Operation is easy by simply following the on-screen prompts. Boarding If you have completed selecting your seat assignment, you can use SkiP Service, which allows you to go to the airport on the day of business travel and board without going through check-in procedures. Log in Request to issue tickets (ticketing request type only) Authorized personnel Preset Approver Before using ANA@desk, you must set various items, including authorized personnel, employee information and settings for fares by flight route. 承認者Approval (confirmation of request to issue tickets) Confirm and approve requests to issue tickets from business travelers (ticketing request type only). Settlement Lump-sum settlement payable by monthly travel Business travel management Various kinds of detailed data let you efficiently manage business travel. Business travelers Authorized personnel By choosing self-issue ticket 出張者 type when start using the system, business travelers can issue e-tickets in addition to making flight reservations, changes and cancellations. Authorized personnel verify 承認者 the details of reserved flights made by business travelers and approve the issuing of e-tickets. As representatives, they can also make reservations on behalf of business travelers. 9

11 3-2 Flow Process of Using (2) [From Making Reservations to Issuing Tickets] is very easy to operate by simply following the on-screen prompts. * The following is an example of ticket request type. Flow process for business travelers At your request, we can provide higher security by restricting the use of ANA@desk to employees who have cleared authentication on the intranet. 1. Log in 2. Make reservations 3. Request ticket issuance 4. Reserve a seat 5. Select a seat Log in by entering corporate ID, customer number and password (customer number is not mandatory). Select flight and fare and enter the number of travelers. You can make reservations for up to six people for four routes at one time. When you request ticket issuance, the reservation details are forwarded to authorized personnel in the administrative department. When you finish requesting ticket issuance, select Reserve a seat. Select a seat on an online seat map. Flow process for authorized personnel 6. Confirm request for ticket issuance Log in using an ID for authorized personnel. Confirm in a list the reserved flights for which business travelers requested ticket issuance. 7. Issue e-tickets After confirming the reservation details and authorizing ticket issuance, proceed to Issue e-tickets. On the day of departure at the airport At the airport, pick up the customer copy of the e-ticket via an automatic check-in device and proceed to security check. If you have completed selecting your seat assignment, you can use SkiP Service. * The self-issue ticket type, which allows business travelers to carry out procedures from making reservations to issuing tickets themselves, is also available. 10

12 4-1 Steps through to Concluding a Contract Agreement (1) A contract agreement needs to be concluded for using the ANA@desk system. You also need to specify a travel agency or a credit card company beforehand as a settlement intermediary. Please contact your selected settlement intermediary at the time of enrollment. * Screening, including the credit limit, is required prior to concluding a contract agreement. Steps from application to starting to use 1. Application to use ANA@desk 2. Preliminary screening 3. Contract agreement exchange 4. Preparation to use 5. Start of use Submit application online or via a settlement intermediary. Screening on credit limit and existence of overlapping contract agreement. * Screening criteria may vary by settlement intermediary. Sign and affix your seal to the contract. * Agreement to the terms may be requested in lieu of concluding a contract. Delivery of corporate ID, password and initial registration online Start of use is the first day of the month in principle. Minimum of 3 weeks Maximum of 6 weeks * Period will vary depending on the timing of submitting the application or settlement intermediary. ANA@desk contract term Company Settlement/ contract Travel agency (travel agency intermediary system) or Credit card company (credit card company intermediary system) Contract ANA Settlement intermediary 11

13 4-2 Steps through to Concluding a Contract Agreement (2) (1) Contract agreement/settlement via travel agency (travel agency intermediary system) Under this system, a travel agency handling ANA@desk selected by your company makes a contract agreement and carries out the settlement of usage fees. * Screening criteria, settlement method and other relevant matters may vary by travel agency. * ANA does not specify or introduce travel agencies. * Please confirm with your selected travel agency since some agencies may not handle ANA@desk. Company Settlement/ contract Travel agency (travel agency intermediary system) Contract ANA Settlement intermediary If you prefer the travel agency intermediary system, please contact your company s selected travel agency at the time of enrollment. If you don t have a preferred settlement intermediary, please check the ANA website for application. 12

14 4-3 Steps through to Concluding a Contract Agreement (3) (2) Settlement via credit card company (credit card company intermediary system) Under this system, the settlement of usage fees is carried out using a corporate credit card. ANA@desk can be used as one of the services in tandem with corporate credit cards. * Coupons for ANA shareholders may not be used. Company Settlement/ contract Credit card company (credit card company intermediary system) Contract to handle ANA@desk ANA Settlement intermediary If you prefer the credit card company intermediary system, please contact your company s selected credit card company at the time of enrollment. If you don t have a preferred settlement intermediary, please check the ANA website for application. 13

15 5-1 List of Credit Card Companies Handling Credit Card Companies (Japanese Only) JCB Co., Ltd. Mitsui Sumitomo Card Co., Ltd. Sumitomo Mitsui Trust Club Co., Ltd. Credit Saison Co., Ltd. <UC> American Express Mitsubishi UFJ NICOS Co., Ltd. <MUFG card brand> Mitsubishi UFJ NICOS Co., Ltd. <DC brand card> Phone Numbers JCB corporate desk (toll-free) (for cell phones [charge]) Mitsui Sumitomo VISA corporate desk (toll-free) Diners Club call center (toll-free) [Corporate card] Credit Saison Corporate Card Section Tokyo: +81-(0) Membership service center (toll-free) (charge) Tokyo: +81-(0) DC Card call centers Tokyo: +81-(0) Osaka: +81-(0) Operating Hours Mon. Sat.: 9:00 17:00 Closed on Sun. and holidays (except for Dec. 30 to Jan. 3) Weekdays: 9:00 17:00 Closed on Sat. Sun. and holidays (except for Dec. 30 to Jan. 3) It has no holiday all the year round for 24 hours. Weekdays: 9:00 17:00 Closed on Sat., Sun. and holidays Weekdays: 9:00 17:00 Sat., Sun. and holidays: Closed 9:00 17:30 (all year round) (except for Dec. 31 to Jan. 3) <Dec.1~> 9:00-17:00 (except for Dec. 30 to Jan. 3) 9:00 17:30 (all year round) (except for year-end and New Year holiday period) <Dec.28~> 9:00-17:00 (except for Dec. 30 to Jan. 3) 14

16 7-1 Contact Information for Inquiries For inquiries regarding Support Toll-free number: Calling from a cell phone: (flat-rate nationwide) (toll) The audio guidance flows first, and choose the number to be an inquired content additionally, please (It is possible to choose during the guidance). Information for corporate customers ( is also available via the ANA website. ( NO Inquiries Business Hours 1 Domestic flights reservation (reservation, change, and cancellation) and boarding 6:30-22:00 2 WEB operation <Monday - Friday> 9:00-18:00 <Saturdays, Sundays and holidays> 9:00-17:00 (Except 30Dec~3Jan) 3 Contract and adjustment <Monday - Friday> 9:00-18:00 (Except National Holidays, 1May and New Year Holidays) 9 Others <Monday - Friday> 9:00-18:00 <Saturdays, Sundays and holidays>9:00-17:00 (Except 30Dec~3Jan) ANA@desk 15