2015 Activity Report

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2 Table of Contents Introduction 03 Strategy and Development 04 Financial and Business Indicators 07 Infrastructure 09 Innovation 12 Road Safety 15 Customers 20 Contribution to the Community 26 Environmental Stewardship 30 Developing People 33 Chronology Table of Contents

3 Introduction avasa abertis, world leader in toll road management. abertis is the world s leading toll road operator, directly managing more than 7,600 high capacity roads around the world. The continuing process of internationalisation has led abertis to achieve a presence in twelve countries in Europe and America, enabling the group to diversify its geographic risk and adapt better to world economic cycles. abertis is the leading national toll road operator in countries like Spain and Chile and also has an important presence in France, Brazil and Puerto Rico. Thanks to its investment in the United Kingdom, Argentina and Colombia, moreover, the group also participates in the operation of more than 710 kilometres in these countries. The company has large stakes in telecommunications infrastructure operating companies: a majority shareholding in Cellnex Telecom, the largest neutral telecommunications infrastructure operator in the field of mobile telephony and abertis autopistas, Spain s leading toll road operator audiovisual distribution, with a portfolio of more than 15,000 sites. abertis is the also the major shareholder in Hispasat, the leading satellite operator in Latin America, with seven satellites in service. Today, nearly two-thirds of the group s revenue is generated outside Spain, particularly in France, Brazil and Chile. abertis is listed on the Spanish Stock Exchange and forms part of the selective Ibex 35 index, as well as other international indices such as the FTSEurofirst 300 and Standard & Poor s Europe 350. World leader in toll infrastructure operation, with more than 7,600 kilometres of toll road. Watch video aulesa iberpistas castellana Trados 45 Accesos de Madrid Henarsa aumar Astorga León Segovia Adanero Ávila Navalcarnero Sevilla Cádiz Bilbao Vitoria Logroño Guadalajara Madrid Arganda del Rey Zaragoza Lleida Castellón Valencia Alicante La Jonquera Girona Tarragona Barcelona Palafolls acesa aucat invicat Túnel del Cadí Autema control or joint control Other holdings aumar Ciralsa abertis is Spain s largest toll road operator in terms of kilometres managed. Its 1,527 kilometres of toll roads represent more than 60% of the overall total in the country. abertis also has a stake in a further 200 kilometres plus through other toll road concessions. Customer Service 1,527 kilometres of toll roads. Average Daily Traffic 19,235 journeys per day. More than 530 million journeys on its toll road network. More than 139,000 calls for assistance managed on toll roads and at junctions and 745,000 communications handled with customers, government bodies and mobility officials. Investment 23 million in operating investment (information and control systems, security systems, network signage and improvements to toll plazas, vehicles and machinery. 28 million in expansion investment: installation of machinery for toll payment of all kinds, and lane extensions. Company Shareholding (%) Km acesa 100% 479 invicat 100% 66 aumar 100% 468 Other holdings Company Shareholding (%) Km Accesos de Madrid 35% 59 Túnels 50,01% 46 Henarsa 30% 62 Workforce A team of more than 1,896 professionals. iberpistas 100% 70 Ciralsa 25% 33 castellana 100% 51 Autema 24% 48 Road Safety Annual upkeep of 1,527 kilometres of carriageway. 564 matrix signs. 124,000 general road maintenance operations ,778 traffic management cameras and cameras to manage facilities and toll plazas ,706 traffic measurement points. emergency roadside telephones. aucat 100% 47 aulesa 100% 38 avasa 100% 294 Trados 45 50% Introduction

4 Strategy and Development» Traffic volume in Spain grows by more than 6% in 2015» Territorial and social cohesion» New services for customers» Management team» abertis autopistas, distinguished for its quality of service 04 Strategy and Development

5 Traffic volume in Spain grows by more than 6% in 2015 The recovery of light vehicle traffic on toll roads is consolidated, while the positive trend in heavy vehicle traffic continues was yet another year of new records for traffic growth in Spain. The recovery of industrial activity and falling oil prices led to increased traffic in all vehicle types, particularly in the heavy vehicles class, a segment in which there was an 8% increase. Overall, Average Daily Traffic (ADT) in Spain rose by more than 6%, an increase not seen since The light vehicle segment grew by 5.71% compared to In the case of heavy vehicles, growth was 8.47% compared to the previous year. Territorial and social cohesion New services for customers Territorial growth and balanced, sustainable operation The toll road division in Spain continued to grow organically over with year, with the acquisition of a further 15% stake in the firm of Túnels de Barcelona y Cadí to reach a controlling position (50.01%). The Cadí tunnel is the main connecting infrastructure between central Catalonia and the Pyrenees, while the Vallvidrera tunnels provide a key link between Barcelona and cities inland. abertis autopistas continues its commitment to innovation in the services provided for customers, aimed at increasing their levels of satisfaction The ambitious project to upgrade services areas on the AP-7, AP-2 and AP-68 toll roads is near completion. These works adapt services to customers needs as requires rest and new services to differentiate the group s facilities. Vía T customers can now obtain receipts for their use of toll roads directly in their as they pass through toll plazas. In 2016, abertis autopistas will work to ensure that traffic levels grow constantly and to consolidate the automation of toll plazas. The company will also continue to implement the works plan agreed with the Catalan Government, improving capacity and safety throughout the road network. As regards operations, the group is immersed in a far-reaching programme of improvements to the C-32 and C-33 motorways in Catalonia saw the completion of the new link road linking the C-33 and C-17 in Mollet del Vallès, increasing traffic fluidity in the area. Moreover, the year was also marked by the establishment of an agreement with the Catalan Government to build a new link road in Blanes, a project which entails the construction of seven new kilometres of road. In its commitment to regional development, moreover, abertis autopistas promote several major projects to restore historic and cultural heritage in Catalonia, the Community of Madrid and Castile and León. Moreover, efforts at further reducing accident rates, which have fallen constantly over the last few years, also continued. Regarding technological innovation, 2015 saw the completion of the plan to automate toll plazas with the installation of new machines in the Central zone. There are now 380 lanes capable of processing all payment forms, and the number of automatic payment transactions increased to account for 81% of the total. Customers were also able to use the new Chat online channel, which enables them to communicate with the company, and the new Autopistas en ruta ( motorways en route ) qpp, which helps them to organise their journeys and obtain full information about toll roads. 05 Strategy and Development

6 Management team abertis autopistas, distinguished for its quality of service Marketing and Sales Marga Tejedor Alcántara Marketing and Sales Manager Operations Support Lourdes Roquet Portella Operations Support Manager abertis autopistas Antonio Español Realp CEO abertis autopistas Spain OPERATIONS Antoni Español Realp Operations Manager AP-7/AP-2 acesa network Miquel Camacho Díaz Manager, AP-7/AP-2 acesa network People and Organisation Andoni Armentia Amantegui Manager, People and Organisatión abertis autopistas has a comprehensive system for quality, environment and health and safety at work which allows for a global focus of the company s business from a perspective of commitment to the community and people, while also seeking efficiency and excellence. The group renews the triple certification of its management system based on ISO Quality and Environment standards and OHSAS criteria for Health and Safety at Work In 2015, abertis autopistas renewed its ISO 9001 certification for its quality management system applied to operation, conservation, maintenance and management of toll road projects and works. The group also renewed its ISO certification, which recognises the environmental criteria that it applies to the activities of operation, conservation, maintenance and management of projects and works affecting its toll roads. Finally, abertis obtained the renewal of the AS certification for its design of management systems for health and safety in the workplace. Technology Carles Pitarque Durán Technology Manager Gencat network Oscar Gasulla Abad Manager, Gencat network Planning and Management Control Anna Bonet Olivart Manager, Planning and Management Control This triple certification, which the group first obtained in 2012 and has now renewed, is valid for three years and is subject to annual monitoring. As part of the renewal process, abertis autopistas was audited by the accredited firm of TÜV RHEINLAND. AP-7 aumar network Jorge de Diego Castro Manager, AP-7 aumar network Central-Southern network Ignacio Arbilla Sampol Manager, Central-Southern network Legal Services Ignacio Larrainzar Aloy Manager, LegalServices abertis autopistas mission is to be a benchmark company in toll and high capacity road management, and one of its main objectives is to achieve the highest possible standards in aspects related to quality, environment and health and safety at work. Obtained the aforementioned triple certification is the result of intensive worked carried out by the group with a view to integrating a focus on quality in all its activities. In this way, abertis autopistas also renews its commitment to adhere to the strictest European regulations governing quality to the benefit of the group s customers. AP-68 Ebro network Josep Mª Pallarés Martínez Manager, AP-68 Ebro network ISO 9001:2008 Processes applicable to the operation, upkeep, maintenance and management of toll road projects and construction. ISO 14001:2004 Processes that are environmentallyfriendly. OHSAS 18001:2007 Processes that protect health and safety at work. 06 Strategy and Development

7 Financial and Business Indicators» Financial and Business Indicators 07 Financial and Business Indicators

8 Financial and Business Indicators ADT Dec 2015 Var (%) acesa 25, % invicat 48, % aucat 22, % aumar 15, % iberpistas 22, % castellana 6, % avasa 11, % aulesa 3, % túnels 15, % Total ADT 19, % P&L account IFRS Dec 2015 Var 2014 Operating income 1, % EBITDA % EBIT % Investment Dec 2015 (in million euros) Operating investment 23 Expansion investment 28 M&A (acquisition 15.01% túnels) Financial and Business Indicators

9 Infrastructure» Development of the improvement project for the C-32 and C-33» Renewal of containment systems in the toll road network» Campaign to update road markings» Improved vertical signage» Renewal of enclosure fencing» Digitisation of the Legal Preventive Maintenance tool 09 Infrastructure

10 Development of the improvement project for the C-32 and C-33 In 2013 abertis autopistas and the Catalan Government signed a public-private partnership agreement for the improvement of the toll roads that the latter controls in Catalonia. These improvements include, among others, larger discounts for customers and a programme of investment worth nearly 100 million euros by 2017, affecting both the C-32 and the C-33 in Vallès Oriental county and including improvements to road links, safety and capacity on these toll roads. New connection of the C-33 and the C-17 at Mollet del Vallès The new link road connects these roads in the Granollers-bound direction and improves user accessibility and mobility on the C-33 toll road. By taking Junction 1 at Mollet del Vallès, drivers can reach Granollers by the C-17. The entry into service of the new direct link road in July avoids the need for customers to take the old route along the link roads of the C-59 with the C-17 or the N-152. Moreover, the alteration also increases road safety, particularly in the case of heavy vehicles. The work was completed with a total investment cost of more than two million euros. The link road, with a length of 780 metres, has a platform 7.50 metres wide, divided into a 4-metre road, a right-hand shoulder 2.5 metres and a left-hand shoulder 1 metre wide. Works on the Sitges Centre link to improve access to the Más Alba industrial estate Improved connectivity at Junction 100, Mataró West, and new link road at Junction 99, El Sorrall This project involved remodelling the road link to give vehicles direct access to the Más Alba industrial estate and a new lane on the road towards Barcelona up to Junction 31 (Port d Aiguadolç) to improve safety. The works, which have a budget of 5.5 million euros, began in June last year and are scheduled to take 12 months to complete. Works began in June 2015 to improve connections between two junctions, Mataró West and El Sorrall. These works are scheduled for completion within 13 months, at a total investment cost of 10 million euros. The project includes:» KM 100: improved connectivity at the Mataró W junction with local road networks, and access to the Mataró Park shopping centre and Mataró Hospital.» KM 99: adaptation of the link road between the C-32 and the C-60, including the roundabout included in the El Sorrall partial plan, connecting the C-60 to the local road network in Mataró.» Finally, the project also includes transfer of the machinery park and Parpers tunnel control centre to the new STCB facilities in Argentona. These facilities were formerly located in the interior of the Junction 99 ring-road. The new road junction will feature two roundabouts, one of which will have a branch of direct link road from the toll road exit to the Más Alba industrial estate so that trucks and other vehicles are not forced to cross the urban centre of Sitges to make this journey, as is the case at present. The project, which forms part of the plan for investment up to the year 2016 agreed between the Catalan Government s Ministry for Territory and Sustainability and the C-32 concessionaire (AUCAT), pursues a three-fold goal: to improve access to the Más Alba industrial estate in Sitges; to increase the toll road s capacity and improve its services; and to improve road safety. Parallel to this, with the addition of a new one-kilometre lane on the road towards Barcelona, service will be improved on this section, which is used by many drivers as Junction 31 links tow toll roads: the C-32 and the C-31. As a complementary measure, the inner limit of the Tarragona-bound lane will be widened in order to increase comfort and safety. Finally, the surface of both toll road lanes will be improved, while signage will be adapted to the new conditions and environmental integration measures will be implemented. The work was completed by drainage facilities, safety and signalling elements and vertical and horizontal signage. Works began in May 2015 and are scheduled for completion within 12 months, at a total investment cost of 5.5 million euros. 10 Infrastructure

11 Renewal of restraint systems in the toll road network Campaign to update road markings Improved vertical signage Renewal of enclosure fencing More than 45,000 linear metres of barriers and investment of 800,000 euros to increase safety on the toll roads 2,151 km repainted at a cost of over 1,200,000 euros Nearly 1,300,000 euros invested in improving toll road signage Nearly 84,000 linear metres of enclosure fencing, at a cost of 1,674,000 euros In 2015 abertis autopistas renewed the operator s road restraint systems in order to increase their capacity and reduce severity in case of accidents. The following elements were installed under this initiative: GENCAT network, C-32: 1, ml of barriers (cost: 72, euros) GENCAT network, C-33: 3, ml of barriers (cost: 151, euros) AP-7 network, in Levant: 21,054 ml of barriers (cost: 429, euros) AP-68 EBRO network: 19,089 ml of barriers and 4,470 post reinforcement units on viaducts (cost: 540, euros) CENTRAL-SOUTHERN network, AP-6: 5 mobil barriers (cost: 120, euros) Replacement of road marks by new signage to increase retroreflection levels, and addition of rumble strips to give sound warnings when driven over. AP-7/AP-2 network in Catalonia: 856 km lanes repainted (cost: 471, euros) GENCAT network, C32: 163,8 km lanes repainted (cost: 90, euros) GENCAT network, C-33: 142 km lanes repainted (cost: 78, euros) AP-7 network in Levant: 618 km lanes repainted (cost: 303, euros) AP-68 EBRO network: 292 km lanes repainted (cost: 227, euros) CENTRAL-SOUTHERN network, AP-6: 79,64 km lanes repainted (cost: 45, euros) Replacement of vertical signs by new signage to improve levels of retroreflection and increase information provided to toll road customers. AP-7/AP-2 network in Catalonia: Replacement and improvement of various vertical signage elements (cost: 214, euros) AP-7 network in Levant: Replacement and improvement of various vertical signage elements (320 signs and 85 boards) (cost: 182, euros) AP-68 EBRO network: Replacement and improvement of various vertical signage elements. These measures are broken down as follows: 550 m 2 aluminium sheet signs on arched signs or banners. 4,000 m 2 galvanised steel sheet signs on I-profile posts. 1,500 code signs of different sizes. 200 directional panel signs on bends, different sizes. 600 kilometre markers (cost: 900, euros) Replacement of enclosure fencing with new fencing that provides higher levels of restraint and durability. AP-7/AP-2 network in Catalonia: 11,369,06 lm enclosure fencing improved (cost: ,96 euros) GENCAT network, C-32: 8, lm enclosure fencing improved (cost: ,75 euros) GENCAT network, C-33: 3, lm enclosure fencing improved (cost: ,29 euros) AP-7 AUMAR network, Levant: 14, lm enclosure fencing (cost: euros) AP-68 EBRO network: 12,500 lm fencing, 2.20 m high, and 27,300 lm fencing, 1.50 m high. (cost: ,22 euros) CENTRAL-SOUTHERN network, AP-6: 17, lm fencing (cost: 189, euros) CENTRAL-SOUTHERN network, AP-4: 15, lm fencing (cost: 181, euros) Digitisation of the Legal Preventive Maintenance tool Aimed at managing electrical risks and active security at abertis autopistas facilities The project entailed: Updating inventories. Formulating preventive plans. Digitalisation and introduction into the system of all required documentation associated with all assets operational within the system. This system enables exhaustive control of applicable legislation so that warnings of tasks pending can be programmed to ensure that everything complies with legal requirements. The priority of abertis autopistas is to maintain and conserve its large network of toll roads in Spain in perfect state so as to facilitate safer driving. 11 Infrastructure

12 Innovation» abertis autopistas takes part in European projects in the fields of technology and mobility» abertis autopistas takes part at the 22nd ITS World Congress in Bordeaux, France» We take part in the European ITS Platform Forum» Vía T PLUS project» The San Rafael remote care centre enters into service 12 Innovation

13 abertis autopistas takes part in European projects in the fields of technology and mobility Search for innovative solutions in the field of ICT and mobility and transport abertis autopistas works with the Catalan Government on a series of EU-funded projects to improve road mobility. RIS3CAT project abertis autopistas is currently engaged in the RIS3CAT Community Project (INFRASTRUCTURE AND LOGISTICS), cofinanced by the European Union. In cooperation with the Catalan Government, the group is seeking to develop the road of the future. The action plan includes three major cooperation projects among companies, who will conduct research and development activities with the following goals: To improve the competitiveness and sustainability of goods transport in Catalonia (logistics): focused on the definition, development and implementation of logistics products and services throughout the region. Big Data for Mobility in Catalonia (BIGMOB): for research and development of a platform for selection, storage and post-processing of mobility data (public and private transport) in order to design advanced services aimed at the user. Research and development of products and services for the road infrastructure of the future ( Road of the Future ): this project will entail work on new products and services for infrastructure, embracing materials, sensors, technologies and so on. Emergency Management Platform In a similar line to that described in the previous section, abertis participates in a proposed European project (H2020). This project is aimed at minimising uncertainty (of the first and second order) in emergency situations in order to improve response capacity. To this will, work will focus on implementing a platform that will help to more effectively and efficiently manage emergency situations related to extreme weather and climate events. abertis autopistas contributes to this project in the following ways:» Activities concerning the management of requirements, sustainability and business concept.» Exercises to validate the platform in an operational context.» Design of the service portfolio and analysis of business concepts to make the platform sustainable.» Facilitating access to facilities for training and exercises in an operational context.» Planning how abertis operational concepts can be improved by access to the platform.» Participation in defining the concept of aid to decision making. abertis autopistas takes part at the 22nd ITS World Congress in Bordeaux, France Joint presentation of ITS projects with ASF-VINCI. The 22nd ITS World Congress took place in Bordeaux, France, during the first week of October The ITS World Congress is an annual international event focused on Intelligent Transportation Systems. This year, the central theme was Towards Intelligent Mobility - Better Use of Space. The event attracted a record number of attendees, with more than 12,000 delegates and visitors from more than 100 countries over the five days of the congress, making it the most important European ITS congress ever staged. The congress programme included over 270 sessions, which enabled more than 1,000 experts to share their experiences regarding the latest developments and trends in the field of ITS technologies. abertis autopistas Spain took part in one of the sessions on the European project MedTIS, traveller information services involving 4 different European countries, with the presentation Cross-border collaboration between France and Spain, organised jointly with the ASF-VINCI French toll road concessionaire group. The main objectives of the Road of the Future project are: To seek and facilitate the implementation of innovative solutions to improve mobility and safety with a significant reduction in traffic congestion. To strengthen and increase the excellence of Catalonia s scientific base so that the region s research and innovation system is as competitive as possible at international scale. To make Catalonia a more attractive place for investment in research and innovation. 13 Innovation

14 We take part in the European ITS Platform Forum abertis autopistas presente en este congreso sobre Sistemas Inteligentes de Transporte. Vía T PLUS project New step in the Vía T non-stop project at La Roca toll plaza The San Rafael LAR remote care centre enters into service A new customer service centre for assistance at the toll plazas on the AP-6, AP-51 and AP-61 roads abertis autopistas took part in the EIP + European ITS platform Forum held in Rome on 26 and 27 November in one of the parallel sessions on the European project MEDTIS I. Specifically, the group made the presentation Cross-border collaboration between France and Spain jointly with the ASF-VINCI French toll road concessionaire group. The EIP + Forum was organised within the framework of European projects supported by INEA (the European Commission s Innovation and Networks Executive Agency), which is responsible for facilitating the homogeneous deployment of ITS systems in road transport at European level. INEA is the catalyst for homogenising European ITS systems through subsidies for deployment and implementation projects managed through CEF Projects (Connecting Europe Facility). abertis autopistas advances in improving the Vía T telepayment service by launching a pilot scheme implemented in the automatic payment lanes at the La Roca toll plaza. To this end, to provide drivers with an easy, obstacle-free passage through the plaza, entrance and physical passage barriers were eliminated in 2015 and a study aimed the gradual elimination of other elements, such as the traffic islands, was launched. On July 9, the new remote care facility (LAR) entered into service at the San Rafael Operations and Control Centre, which assists toll operations on the AP-6, A-51 and AP-61 toll roads. From this LAR, remote assistance is provided for any incidents at toll plazas on these roads. The toll collector focuses their activity on providing customer service and remote incident resolution supported by the use of cameras and audio systems. abertis autopistas will also take part in the forthcoming CEF multi-annual plan, in the MEDTIS II and ARC ATLANTIQUE II European corridor projects, as well as in different activities related to ITS systems, with subsidies covering 20% of the investment that the group will in these corridors over the period concerned. abertis autopistas plans investment of 6,658,000 euros over the period, of which 20% - around 1,331,000 euros - will be subsidised by the EU through INEA. abertis autopistas has introduced this assistance gradually, and the system of automated customer information is now provided at the following points:» AP-2. Lleída LAR» AP-68 Logroño and Areta LARS» AP-6, AP-51 and AP-61 San Rafael LAR» AP-7 Vallacarca, Matorell and Maçanet, Premià, Algemesí and Sagunto LARS. 14 Innovation

15 Road Safety» The abertis toll road network, safer every year» Operations centres handle more than 139,000 incidents and manage more than 746,000 communications with customers and security agents» Studies of sections with high accident rates play a key role in reducing accidents» New road safety studies to prevent road accidents» abertis autopistas reinforces road safety inspections and audits throughout the group s network» Road safety awareness campaigns» First road safety training initiative in road safety for bus workers» abertis autopistas takes part in specialised working groups to promote road safety» abertis autopistas revises the group s Self-Protection Plans and Operating Manuals» abertis autopistas organises new drills to deal with emergency situations» Implementation of the new application for managing the passage of special transport (GETE) vehicles 15 Road Safety

16 abertis autopistas works every day to enable mobility and provide greater safety and comfort to customers on the group s network of toll roads. The abertis toll road network, safer every year abertis autopistas works intensively, in cooperation with the competent authorities, towards the zero accident target There were 4,421 road accidents on abertis, toll roads in 2015, of which 82.1% did not result in casualties. Of the total number of accidents with casualties, 1.2% caused serious injuries while 0.6% resulted in fatalities. By type, saloons remained the main vehicle class involved. Road safety policies based on safety system innovation and effectiveness, combined with constant information for customers, help to improve traffic conditions and reduce the risk of accidents. Operations centres handle more than 139,000 incidents and manage more than 746,000 communications with customers and security agents The work of these operations centres focuses on customer assistance and the coordination of action protocols Studies of sections with high accident rates play a key role in reducing accidents The location and assessment of accident cases has enabled the adoption of appropriate measures and a gradual reduction in the number of accidents in recent years. New road safety studies to prevent road accidents abertis autopistas conducts its own studies aimed at improving the safety conditions of its toll road network The percentage distribution of fatalities by road type is 6% on toll roads, 16% on dual carriageways and 69% on conventional roads (source: Traffic Department, 2015). Toll roads are still the safest option for highway travel. In 2015, abertis autopistas operations centres managed conditions on the group s network of toll roads, attending to customers needs on the road and keeping traffic information updated. More than 139,000 incidents, consisting mainly of road accidents and vehicle breakdowns, were dealt with and resolved by remote or face-to-face assistance. Moreover, nearly 746,000 communications were also handled with customers, organisations responsible for traffic and safety, in addition to calls for health and mechanical assistance. abertis autopistas has 4 operations centres, located on the AP-7 in Granollers (Barcelona) and Sagunto (Valencia); the AP-68 in Logroño; and the AP-6 in San Rafael (Segovia). These centres handle road management services for the toll road network. The Granollers centre functions as a control matrix. Throughout 2015, abertis autopistas maintained its zero accident philosophy. Since 2008 abertis autopistas has conducted a comprehensive analysis of 248 sections with high accident rates. These sections are where, according to statistics, accident risk is higher than in other sections of the network with similar characteristics. Over the course of the year, study centred on 28 new sections. The information generated in this way makes it possible to design and implement customised measures based on the particular characteristics of each section and toll road, including the installation of active safety elements to prevent accidents. In 2015, studies were conducted that focused on: A report on wrong-way driving vehicles The main goal of this research is to establish guidelines and methods to detect and prevent the entry of vehicles going in the wrong direction onto toll roads. A study of accidents on all abertis autopistas roads over the period In-depth analysis of accident data provided by the Directorate- General for Traffic (DGT) for the period, is designed and planned in order to adopt appropriate measures. Using the new Autopistas en ruta app, customers can now report any incidents they observe on their journeys directly to the Operations Centre from their mobile phones. abertis autopistas seeks to reduce road accidents through research and the search for efficiency in safety management of road infrastructure. Watch video 16 Road Safety

17 abertis autopistas reinforces road safety inspections and audits throughout the group s network First road safety training course for bus workers The company s annual plan provides for periodic revisions of the state of safety systems and infrastructure abertis autopistas meets the requirements of Royal Decree 345/2011 of 11 March on the safety management of road infrastructure within the National Highway Network. In addition, the company regularly conducts audits to assess the state of its infrastructure and ensure that adequate safety levels are maintained. In 2015, three audits were performed on several abertis toll roads under the supervision of the Ministry of Development: AP-7 Montmeló - El Papiol section. The audit contains a comprehensive analysis of the accidents and incidents recorded in this stretch over the period from 2012 to AP-4 Dos Hermanas - Jerez Norte and Jerez Norte - Puerto Real sections. General inspection of the section and safety elements installed. AP-68. Here, inspection focused on the capacity of the infrastructure to absorb energy in accidents and mitigate their severity. The toll road facilities and concurrent factors in the accidents were also studied. Road safety awareness campaigns Training in road safety for the safe use of corporate vehicles. Awareness raising regarding action protocols and safety elements incorporated in the vehicles in the fleet. abertis autopistas shares its experience for safer driving in tunnels In November, the abertis autopistas San Rafael Operations and Control Centre, which monitors traffic on the AP-6 and in the Guadarrama tunnels, hosted a training session attended by workers from the security departments of the most important public transport firms in Spain, including Sepulvedana, Alsa and Avanza. In this way, abertis autopistas responded to a suggestion from this group requesting specific training to drive safely inside and outside tunnels. To this end, the company announced the 1st Training Course in Safe Driving for Bus Workers with a view to achieving the target of zero accidents in tunnels. This theoretical and practical session focused on providing instruction on how to act in various situations of danger, such as accident or fire within such a singular item of infrastructure as a tunnel. The training day included: a theoretical session at which these workers were provided with recommendations on how to react to an emergency in a tunnel, a visit to the Operations Centre to learn about the technology used to ensure the safety of toll road customers and action protocols in case of emergency in tunnels and, finally, a tour of Tunnel I and one of the evacuation galleries to visually identify the security elements installed there. Another measure to keep toll roads and their security systems in optimum condition involves conducting periodic inspections to systematically identify components that require corrective or preventive maintenance of aspects that affect road safety. Regular inspection of toll roads enables systematic identification of elements that require corrective or preventive maintenance with regard to road safety. Campaign: Secure the objects inside your vehicle. Promoted through external communication channels to customers, and internally to abertis autopistas personnel. World Day of Remembrance for Road Traffic Victims. Endorsement of the world campaign which takes place on the third Sunday in November every year. An initiative launched by the United Nations General Assembly to commemorate the victims of road accidents and highlight the difficult situation of relatives who face the consequences of these events that change the lives of people in an instant. Recommendations for safer driving in special traffic operations and adverse weather conditions. Detailed information about forecasts of traffic and levels of service, advice and details of real-time information channels to facilitate travel. 17 Road Safety

18 abertis autopistas takes part in specialised working groups to promote road safety Presence at the ASECAP annual conference As part of the technical presentations for road managers at the 7th Annual ASECAP Road Safety Conference, the abertis autopistas road safety provisions were presented under the title OPERATING ROADS SAFELY. The event took place in Vienna under the slogan: Key factors in road safety: drivers, vehicles and infrastructure. Through the communication presented by Sara Rodríguez, Operations Centre Manager, those present learned about the Safety Control Systems in Toll Road Actions through the Experience of abertis autopistas Spain. Presence at the 6th Symposium of Road Tunnels abertis autopistas played a leading role at the 6th Symposium of Road Tunnels, which took place in Saragossa in March with the central theme of the sustainable operation of tunnels. At it, the company took part in the following technical presentations regarding the management of this type of infrastructure in its toll road system: abertis autopistas revises the company s Self-Protection Plans and Operational Manuals Key working documents for coordinating emergency actions Partial and/or real-scale simulations. Winter road conditions in tunnels. Security protocol for conservation and maintenance work in tunnels. Local tunnel management and centralised assistance. The symposium, organised by the Technical Road Association, brings together experts to share their experience and discuss improvements to this type of infrastructure particularly and the road system in general. Road safety training with Barcelona local police In cooperation with Barcelona local police, training in road safety at work was organised. This training focused on accidents when travelling from home to work taking into account corporate strategies with a view to integrating road safety culture in the organisation. This vision generates new Corporate Social Responsibility values, enhancing the quality of life of employees and their families, the community and society in general. Course for Catalan police officers In December 2015, abertis autopistas gave its cooperation to the Public Safety Institute of Catalonia for the Refresher Course for Traffic Commanders. When our turn came, we shared our way of managing toll roads, focusing on operation of the road itself. In this, we emphasised the importance of establishing protocols and procedures to guide those working on the toll roads in different scenarios and emergency situations. These subjects covered were: Prevention and action on the road: MAP (Road Action Manual). Road safety: how road safety is managed and the accident victim profile. Toll road management: how the Operations and Coordination Centre works. Safety in the road network: warnings, detection systems and police action. In 2015, the current self-protection plans for toll roads were reviewed in order to update them and unify criteria and ensure that these documents follow common guidelines and structures. The Operational Manuals detail the facilities and actions linked to the operation of tunnels. They must be kept up to date and reviewed at least every three years. In 2015, new manuals for the existing tunnels on the AP-6 and AP-7 in the Levant zone were approved. The Self-Protection Plan describes the actions to be taken in the case of an emergency. The plan is formalised and adopted as official in a document that is distributed to all work teams to serve as a guide and avoid improvised situations when action is necessary. Broadly speaking, the plan contains:» An inventory of facilities and evaluation of risks.» An inventory and description of self-protection resources and measures.» An Action Manual describing action to be taken in response to different situations.» Instructions to ensure efficient internal coordination.» wrecommendations for implementation, maintenance and updating. 18 Road Safety

19 abertis autopistas organises new drills to deal with emergency situations Throughout the year, drills based on winter road scenarios and accidents on the road and inside tunnels are organised abertis autopistas once again tested the company s capacity to respond to adverse situations through organising drills covering a range of scenarios. The drills conducted enable the organisation to test whether the basic objectives have been achieved, which involve maintaining toll road communications permanently open and, in the best traffic conditions, ensuring traffic safety and fluidity at all times. The drill plan includes performing critical tests on communication, electrical and emergency systems in tunnels and actions to be taken in the event of serious accidents involving the presence of dangerous goods. Under this plan, the following drills were carried out in 2015: Drills carried out to respond to emergency situations TOLL ROAD DATE SCENARIO C Dangerous goods accident with truck rollover AP Generator fire in toll building. Report on accident Tunnel 4 of Castellot. Collision between van and light vehicle with subsequent fire. AP Transfer due to roadway blockage. AP Control centre reaction to environmental accident. AP Course on traffic accident rescue inside tunnels. AP Accident due to heavy vehicle rollover. AP Hail storm + heavy vehicle breakdown. Specific drills for adverse weather conditions TOLL ROAD DATE SCENARIO AP-7 Levante AP AP-7 Cataluña L Ametlla, Vinaroz, Castellón Ondara toll plaza, Benissa toll plaza, Altea toll plaza, Villajoyosa.. Areta, Altube, Subijana, Zambrana, San Asensio, Logroño, A.S. Calahorra, Tudela, Gallur, Alagón. Maximum alert La Jonquera, Figueres, Girona N., Maçanet, Sant Celoni, Granollers. Alert N Bellaterra, Martorell, Vilafranca, El Vendrell. Alert N3. AP Mediterráneo, Montblanc, l Albi, Lleida, Fraga, Bujaraloz, Alfajarín. Alert N3. AP Villadangos. Alert N3 rising to N4. Implementation of the new application for managing the passage of special transport (GETE) vehicles Coordination for the safe circulation of heavy vehicles on toll roads Pilot tests were carried out over the course of 2015 for a new application to manage authorisations for the passage of GETE special transport vehicles on toll roads operated by abertis. Since September, this application has been used to handle authorisations received for passage on most abertis toll roads. To process the application for passage, these customers can consult the requirements on the autopistas.com website. AP-6, AP-61, AP San Rafael, Ortigosa, Berrocalejo, KM 74; Sanchidrian. Alert N4 at all bases except Berrocalejo, Alert N3. This increased control enables the company to ensure optimum mobility and safety conditions for all toll road customers. Drills are annual practical exercises that enable us to confirm that we are resolute in managing incidents affecting our facilities. Watch video 19 Road Safety

20 Customers» New online chat facility at autopistas.com» New Autopistas en ruta app» Improved information at Service Areas» New service for Ticket express customers» abertis autopistas and Áreas renew service areas on the AP-7, AP-2 and AP-68» Truck Parks near full occupation» New measure to incentivise the passage of heavy transport on toll roads» New bonus for electric vehicles on Catalan toll roads» New summer playroom for children on the AP-7 at Empordà and Sagunto to encourage drivers to take a break» abertis autopistas once more conducts a customer survey of the quality of its services» Promotional campaigns 20 Customers

21 New online chat facility at autopistas.com A virtual assistant to assist customers quickly and easily Since February, abertis autopistas has provided a new channel to provide assistance and information to customers in the form of an online chat on the autopistas.com website. Laura is the new virtual assistant who guides customers as they browse the website and, in particular, helps them to find Virtual Office services and products, as well as quickly and easily resolving any queries they may have about services on toll roads. This service is available from 8 am to 10 pm on working days. The launch of a new online channel forms part of the abertis autopistas all-channel strategy to create a unique experience for clients regardless of the communication channel they choose: website, Twitter, telephone, and now also chat. Since the service was launched, Laura has handled more than 33,000 customer enquiries about products and services available and about consumption and invoicing. New Autopistas en ruta app abertis autopistas launches a mobile application that includes an automatic call system in case of emergency, based on the European 112 hotline Autopistas en ruta ( Toll roads en route ) is a free app designed to provide an unusual co-pilot to facilitate comfortable and safe driving on toll roads. The app enables the driver to programme their route in advance and, in case of incident on the road, sends a warning so that the driver can plan an alternate route. The application provides reliable information about traffic on the toll road in real time, information that is managed by the company s operations centres. In addition to reporting on the state of traffic through visual and sound formats designed to avoid distractions at the wheel, the application also enables drivers to report incidents on the road in real time and to share this information on social networks. Toll roads en route also has a map service on which drivers can see information on traffic in real time, including real incidents, roadworks and traffic cameras. The app also informs about the services along the route and their location, including petrol stations and service areas, mechanical workshops and tourist attractions. The app also includes an on-board emergency call system, based on the European 112 emergency phone number and similar to the ecall system proposed by the European Union, whose implementation will be mandatory in all European vehicles from The new APP, available for IOS and Android systems, automatically connects to abertis autopistas operations centres and aims to enable and speed up the intervention of emergency services through these centres by automatically activating an emergency protocol, geolocating the vehicle, In case of accident or breakdown. Since October, the range of the Map service of this app has been extended to provide customers with information on traffic conditions in France and on most German roads. We continue to work to ensure that this app becomes an indispensable tool for drivers on their journeys, not only in Spain but also around Europe. Accordingly, since the end of the year the app has also provided information about the state of traffic on all European roads. Watch video More than 40,000 drivers use the Autopistas en ruta app to monitor the details of their journeys on our toll roads. 21 Customers

22 Improved information at Service Areas New service for Ticket express customers abertis autopistas and Áreas renew service areas on the AP-7, AP-2 and AP-68 The autopistas.com and Autopistas en ruta map, now in greater detail Since October 15 the map service provided by the autopistas.com website and the new Autopistas en route app provides customers with more complete information about the services that they can find during their journeys. Users can now consult the facilities at each service area in the abertis toll road network. If travellers want to see what service areas provide certain services (catering, toilets, shop, Wi-Fi, nursery, parking, petrol station or children s area, among others) they just click on the toll road information option on the map and select Service Areas to obtain information about their location, the services offered and the operating company. A further improvement to the information that we provide to customers so that they can prepare their route more easily or find information during the journey. The service provides on-the-spot toll receipts Since February, abertis autopistas has offered customers Ticket Xpress, a service designed to enable them to receive toll road receipts by as they pass through the toll plaza. Ticket express is a considerable improvement over the previous e-bill service, since it enables customers to receive toll receipts automatically and immediately, at any time and at any place. In addition, if customers wish to consult and download receipts for their toll road journeys, they can do so through the Virtual Office, in the Mis Consumos ( My Consumptions ) section, where they can also handle their day-to-day arrangements. Fresh impulse given to the modernisation project for these facilities abertis autopistas and Áreas finalised the renovation plan for toll road service areas, which involves the modernisation of a total of 17 facilities on the AP-7, the AP-2 and the AP-68. This project aims to transform the concept of customer service by redesigning, improving and modernising these areas, introducing value-added services such as free Wi-Fi, a new catering service, improved children s areas, state-of-the-art vending, a new concept of the toilet facilities and, in general, a new image and a better user experience. The renovation project for service areas was launched in 2011 with the overhaul of the areas on the AP-68 (Saragossa-Bilbao) motorway. In Catalonia, ahead of the heavy traffic expected for the Easter break, the new Empordà and Montseny areas opened on AP-7, as did the Lleida stop-off on AP-2, while in Aragon the revamped Monegros rest area, also on AP-2, had already opened. Likewise, in a few months the La Jonquera, La Selva and Montcada (AP-7) will also be modernised. Overall, the plan represents investment of million euros by Áreas. This project responds to the new habits and needs of toll road motorists and customers. Prior to the implementation of this plan, abertis autopistas and Áreas carried out an in-depth study of the different service areas in order to adapt the facilities at each of them to the new habits of regular users. Áreas continues to introduce its own brand, Airea, which transforms service areas with a completely renovated design, incorporating regional products, among other value-added services. The plan also continues the firm s commitment partnering up with well-known catering brands, some of which have been very well received, such as Burger King and Il Caffè di Roma at La Selva and El Vallès, where they have already been operating for some years. More advantages with Ticket express 22 Customers

23 Truck Parks near full occupation New measure to incentivise the passage of heavy transport on toll roads abertis autopistas safe parking facilities in great demand Occupation levels at Truck Parks operated by abertis autopistas, located on the AP-7 (one at the Montseny area, on the Barcelona-bound carriageway, the other in the Porta Barcelona area, also on the Barcelona-bound carriageway) have increased exponentially since they entered into operation four years ago. abertis autopistas service areas for road hauliers meet drivers growing need to take their statutory breaks in secure areas due to the 66% rise in theft in the industry over the last three years, as disclosed at the most recent crime in transport forum held by AEUTRANSMER, the Spanish Association of Freight Transport Carriers and Users. These Truck Parks are a convenient and secure way for drivers to enjoy their break time in the knowledge that their cargo and tractor unit are not at risk. Security at rest time One of the factors most highly rated by hauliers about abertis autopistas Truck Parks is their security. This is revealed by the concession operator s most recent customer satisfaction survey in which drivers also gave good marks to other factors such as cleanliness, friendly staff and the availability of refuelling facilities. An action aimed at improving safety on the State road system Average daily occupancy of these service areas specifically for road hauliers stands at 62% while at night-time, when there is a larger number of carriers who stay there overnight, the occupancy level is over 82%. This compares with 2012 when a year after the service came into operation the level was 40%. They are packed virtually every weekend when occupancy reaches 100%. During the first eight months of the year these rest areas received 46,827 visits in total, 7% more than in the same period last year. Montseny accounted for 60% of these visits and Porta Barcelona the remaining 40%. In both cases the number of customers who used these services soared during the first hour of stay which is free for users. The areas can only be used by professionals who have VIA-T and Tis-Pl payment systems and they have significant measures in place to guarantee the security of drivers as well as the cargo they are transporting. They are surrounded by a 3.5-metre high fence equipped with anti-theft devices, vibration sensors all around the perimeter and individual pedestrian access control. They also have video recording and public address systems, vehicle registration access control and night-time lighting among other services. Investment of 5.5 million euros abertis autopistas invested 5.5 million euros to start up the two service areas in They include a parking area for heavy vehicles up to 24 metres long with a Wi-Fi zone and special places for refrigerator trucks. They are also equipped with an exclusive services building with toilets and showers, laundry service, seating areas and a vending area. The Montseny Truck Park has a total of 117 spaces and was the first of its kind to come into service on the Spanish toll road network in June For its part, Porta Barcelona has 56 parking spaces and was opened a month after its counterpart at Montseny. From 7 July 2015, the Ministry of Public Works applied a new system of bonuses for the use of toll roads by heavy traffic on the following motorways and sections::» AP-2 Lleida - Montblanc» AP-4 Dos Hermanas - Jerez Norte» AP-6 Villalba - Villacastín To obtain this bonus, customers must fulfil the following requirements:» Use a heavy vehicle (4 or more axles).» Use Via T as the payment method.» Cover the stretches stipulated. The discount was in operation until 30 November Customers

24 New bonus for electric vehicles on Catalan toll roads New summer playroom for children on the AP-7 at Empordà and Sagunto to encourage drivers to take a break abertis autopistas once more conducts a customer survey of the quality of its services 100% discount for more eco-friendly cars Since 15 September 2015, tolls on Government of Catalonia motorways have been zero. The measure applies to the C-16, including the Vallvidrera Tunnels, the C-32, on both the Maresme and Garraf-Baix Penedès sections, and at the toll barriers on the C-33 at Mollet del Vallès. All electric vehicles registered on the ECO Via T website can benefit from this 100% discount. The scheme aims to encourage the use of clean vehicles that do not generate emissions and therefore do not pollute. The measure will be in force until there are 2,000 electric vehicles registered on the ECO Via T website or at 31 December In cooperation with the Red Cross, abertis promotes responsible attitudes on the road To promote safety on toll roads and encourage drivers to stop and take a break during the large number of trips forecast for this summer, abertis autopistas and the Red Cross set up children s playrooms at the Empordà (Girona) and Sagunto (Alicante) service areas on the AP-7. The service, mainly for children aged between 1 and 5, was open at weekends throughout July and August, and these young users were supervised by Red Cross monitors. Through workshops, games and other group activities with a focus on road safety, the children have fun and learn while their parents relax and enjoy the service area s facilities. In 2015, abertis asked customers their opinion in order to ascertain their level of satisfaction with the new services and products introduced by the company The method used were on-line questionnaires conduct in April and May to a representative sample of regular customers on the company database. This was completed by a survey of more sporadic customers. These customers, generally speaking ever more demanding with regard to the services provided for them, rated abertis autopistas as good or very good. The purpose of the survey was to: Measure customers perceptions of the quality of the services provided. Ascertain customers degree of satisfaction with the communication channels that abertis provides for the company s customers. Determine customers level of knowledge of the services and products provided by abertis autopistas. The results obtained from the survey, which is conducted every two years, enables the company to respond to specific needs expressed by customers. For instance: The study shows that customers considered that their use of toll roads increased in 2015, particularly those in the light vehicle professional segment for commercial purposes and, also, private customers for leisure purposes. The main reasons for continuing to use toll roads continue to be safety, speed and driving comfort. Customers perceive improvement in all key aspects of toll road services compared to 2013: Journey. Service area stops. Passage through the toll plaza. Contact with the company. The Via T and Ticket express services are very highly rated. Owners who want to benefit from the discount will need to have ECO vehicle air quality certification which can be obtained by registering on the EcoviaT website. Since 2011 this website has had a discounts system in place which, depending on the toll, is 30% for low emission vehicles and those making more than 16 trips and 40% for vehicles carrying 3 or more people. With the new discount, electric vehicles will automatically obtain a 100% discount, irrespective of how often they travel or number of occupants. abertis autopistas cooperates with the Catalan Government to apply measures that promote sustainable mobility. The company does all in its power to apply discounts like the ECO Via T, the VAO discount for vehicles with high occupation and, now, the discount for electric vehicles. 24 Customers

25 Promotional campaigns In 2015, abertis autopistas launched several promotional campaigns among the company s different target groups in order to inform them about new services Are you the best driver on Atrápalo? In March, abertis autopistas and Atrápalo launched a competition on Facebook to promote road safety and to inform about the former company s services and the advantages of becoming a user of the autopistas.com website. The prize, for the entrant who completed the questionnaire the quickest, was a voucher for 100 euros to spend on restaurants, hotels and other leisure activities. Moreover, to build loyalty among new customers visiting the autopistas.com website, abertis autopistas rewarded with first twenty customers to register between Tuesday, March 3 and Saturday, March 7, with a Smartbox. Competition: #Valencia American Fest On Truck Tweet, the Twitter channel for transport professionals, we launched a new competition, offering new followers the chance to win tickets to the most outstanding sporting events celebrated in Spain. We organised a lucky draw for ten double tickets to the Valencia American Fest, which includes the Truck of Nations Grand Prix and the Wheelen NASCAR Euroseries and took place on April 25 and 26 at the Ricardo Tormo motor racing track in Valencia. Our customers needed only to follow us and post the following Tweet between March 30 and April 12: Quiero una entrada para #ValenciaAmericanFest #GPCamion ( I want a ticket for the #ValenciaAmericanFest #Truck GP at Circuit ) Competition: #autopistasenruta Among actions aimed at promoting the autopistas en ruta app, from October 5 to 18 we launched a new competition, #autopistasenruta, on our Twitter Participants could take part in the lucky draw for ten 250-euro coupons to be consumed on the RUMBO leisure website by just completing the following actions: 1. Downloading the autopistasenruta app 2. Following us 3. Sharing their favourite app function and tweeting the competition slogan: Quiero ganar 250 con #autopistasenruta, mi copiloto particular (I want to win 250 euros with #autopistasenruta, my personal co-driver ) Competition: 29th Spain Truck GP In September we launched a competition with a luck draw for 10 double tickets to attend the 29th Spain Truck GP, which took place at the Jarama race track on October 3 and 4. Our clients only had to follow us Tweet and post the following Tweet between September 9 and 13 September this tweet: Quiero una entrada para el Campeonato de Europa de Camiones Circuito_Jarama #GPCE2015 ( I want a ticket for the #European Truck Championship at Jarama Circuit ) In addition, just by participating they received a free child s ticket so that younger members of the family could also go to the race track. 25 Customers

26 Contribution to the Community» Culture» abertis autopistas cooperates in the publication of a new volume in the Personajes Ilustres (Illustrious Characters) collection» Mobility and road safety» abertis autopistas donates 4 vehicles to charity organisations 26 Contribution to the Community

27 Culture 1% for Culture Restoration of a Roman villa in Sarrià de Ter (Girona) Works to restore the Iberian settlement of Sant Julià de Ramis completed abertis autopistas finances a new stage in the renovation of Banyoles County Archaeological Museum abertis autopistas is particularly sensitive regarding historic and artistic heritage and community cultural values. The company actively cooperates with leading public institutions to make culture more accessible to citizens. On February , the public presentation took place of the project for the Restoration and Conversion into a Museum of the Roman Villa of Pla de l Horta: from Oppidum to Gerunda in Sarrià de Ter (Girona), which abertis autopistas will finance from its 1% devoted to culture. During the presentation, which took place at the roman site itself, Roger Torrent, mayor of the town, and Miquel Camacho, director of the acesa AP-7/AP-2 network, signed a cooperation agreement. The event then continued with a guided tour of the site, led by the team that drew up the project and the director of excavations from the University of Girona. abertis autopistas will contribute 304,500 euros to the project, whose works focus on the construction of a roof to protect the central part of the villa, and the establishment of a public area accessible to visitors. Watch video On March 1, Sant Julià de Ramis Local Authority and abertis autopistas presented the results from the work of restoring the Iberian settlement and organising tour routes at La Muntanya de Sant Julià de Ramis archaeological site. The presentation of the work, which was financed from acesa s 1% devoted to culture, was attended by Joan Pluma, Director General of Archives, Libraries, Museums and Heritage, Ministry of Culture, Government of Catalonia; Josep Burch, researcher at the Archaeology and Prehistory Laboratory, Institute of Historic Research, University of Girona; Narcís Casassa, Mayor of Sant Julià de Ramis; and Miquel Camacho, Director of the abertis autopistas AP-7/AP-2 network. The event was followed by a guided tour of the Iberian settlement and the castle. The presentation highlighted the commitment of Sant Julià de Ramis Local Authority to conserving archaeological sites and the natural environment in this mountain area, as well as abertis autopistas commitment to culture. In the case of the Muntanya de Sant Julià archaeological site, the company contributed a total of 262,500 euros to the project. On March 17, Banyoles Local Authority and abertis autopistas signed an agreement for a stage in the refurbishment of the Banyoles County Archaeological Museum, which is located in the town of Banyoles. Under the agreement, abertis autopistas will contribute a maximum of 141, euros from the acesa 1% cultural heritage item from the budget for widening the AP-7 toll road to the County Archaeological Museum Rehabilitation Project. Third Stage. Substage D. Public Accessibility and Structural Reinforcement. The project entails establishing a new public entrance, which requires conversion of the museum history exhibition room, with an area of some 200 square metres, on the ground floor of the Pia Limosna building. Banyoles County Archaeological Museum, which is located in the centre of the town, is currently just over the half-way stage in works that will culminate in a complete refurbishment of the centre. The work of restoring the castle and the Iberian settlement for public use entailed adapting accesses, refurbishing service areas and providing signage for different visitor routes around the heritage site, as well as improving access along the gorge path to it. Information panels highlighting the environmental importance of this area were also installed as part of the project. abertis autopistas and Cervià de Ter local authority sign an agreement to restore the castle On March 26, Miquel Camacho, Director of the acesa AP-7/ AP-2 network, and Roser Estañol, mayor of Banyoles, signed a cooperation agreement under which abertis autopistas will contribute 321, euros to this project. 27 Contribution to the Community abertis autopistas demonstrates the company s commitment to the local environment by sponsoring projects to rehabilitate historic and cultural heritage in cooperation with the competent authorities.

28 abertis autopistas and the Regional Government of Castile and León team up to refurbish and promote the Calzada de la Fuenfría historic path in Segovia abertis autopistas and the Community of Madrid complete the restoration of the Monesterio Bridge The intervention, implemented by the Regional Government of Castile and León is cofinanced by investment of nearly 370,000 euros from the cultural 1% from works carried out by abertis autopistas in and around the Sierra de Guadarrama. This is an unusual project affecting a length of nearly twenty kilometres between El Puerto de la Fuenfría mountain pass and the access to the Arrabal of Segovia and in this way connecting with the refurbished six-kilometre stretch on the Madrid side of the Sierra de Guadarrama, catalogued as a National Park. The Calzada de la Fuenfría is a historic road which in recent decades has taken on a significant role as one of the Ways of Saint James which enter the Castile and León region from the south. Research has made it possible to identify the route of the old Roman road from the end of La Fuenfría Pass to Segovia and also shed light on the technical and construction features of the roads in the route to provide a chronological and cultural account of its history. The road was refurbished by forestry management tasks such as weeding and land clearing, and consolidating structural elements of the roadway and parapets, filling in gullies and improving drainage ditches. The historic fountains of La Reina and Fuente de San Pedro were also repaired and restored. abertis autopistas directly cooperates with this project, implemented by the Government of the Community of Madrid, with a contribution of nearly 189,000 euros from the 1% cultural budget generated by construction and improvement works on the toll roads that the company operates. One of the most outstanding bridges in the Community of Madrid, the construction was in a precarious state of conservation. In October, Anunciada Fernández de Córdova, Director of the Office of Culture and Tourism; Paloma Sobrini, Director General of Cultural Heritage; Blanca Juárez, Mayor of San Lorenzo de El Escorial; and Antonio Vicente Rubio, Mayor of El Escorial, presented the results of this undertaking to the media, accompanied by Ignacio Arbilla Sampol, Director of the abertis autopistas South Central Network. Watch video The Government of Castile and León s Councillor for Culture and Tourism said that this project has several objectives for Castile and León: Firstly, local management of cultural heritage, which involves work on larger and more complex areas in our region. Then secondly, promoting public-private partnerships in work involved in the conservation and socialisation of our cultural heritage. In this case, through a highly appropriate contribution from abertis autopistas, a company engaged in the road system business, in an intervention on other types or roads, rich in historic and cultural importance. This latest project continues work also financed some years ago by abertis autopistas to restore sections Three to Seven of the Calzada de la Fuenfría on the Madrid side. The cultural project also included exhibitions, dissemination, school workshops and the publication of teaching material. 28 Contribution to the Community

29 abertis autopistas cooperates in the publication of a new volume in the Personajes Ilustres (Illustrious Characters) collection Mobility and road safety A journey through the Alt Camp and Les Garrigues counties of Catalonia abertis autopistas and the abertis Foundation partner up to fund a new volume of Personajes Ilustres (Illustrious Characters), focusing on this occasion on the Alt Camp (Tarragona) and Les Garrigues (Lleida) counties. Personajes Ilustres is a series of publications devoted to cities and towns in Catalan counties communicated by abertis toll roads, featuring the biographies of their most outstanding personalities. Girona and La Selva, Alt and Baix Penedès and Garraf, Baix Camp and Tarragonès and Alt Ampurdà and Maresme are among the counties whose history has been recounted in this way. For abertis autopistas, this is a great opportunity to contribute to recognising the work of people whose efforts enabled society to advance. Debate on road safety for people over 70 In Barcelona on March 30, the abertis Foundation hosted a debate on Senior Citizens: Driving at 70 and 80, in which prestigious figures and medical experts discussed road safety for the over 70s as drivers, co-drivers and pedestrians. The session formed part of the Road Safety Programme that the abertis Foundation implements in countries where the company operates, focusing on education, promotion and awareness-raising. The event was attended by Salvador Alemany, president of abertis, Antonio Español, CEO of abertis autopistas, Dr. Fuster, research director at Carlos III University, and Martin Boada, researcher and scientific advisor to the abertis Foundation, among others. abertis autopistas participa takes part in the symposium on the smart application of pay-for-use on the road network A day of discussion and thought organised by the Association of Civil Engineers of Catalonia (CICCP), which took place in March, focused on how to move towards an equitable and sustainable system for financing infrastructure, based, fundamentally, on the payment by stakeholders of a fee for using such works. The participants included Salvador Alemany, president of abertis, and Carles Pitarque, Director of Technology at abertis autopistas. abertis autopistas supports the awareness-raising World Day of Remembrance for Road Traffic Victims World Day of Remembrance for Road Traffic Victims is an initiative launched by the United Nations General Assembly which, in October 2005, urged governments to establish November 15 as the occasion to recognise those killed and injured in road accidents and the difficult situation of relatives who face the consequences of these events that change the lives of people in an instant. Within the framework of the company s zero accident philosophy, abertis autopistas launched a citizen awarenessraising campaign through its main communication channels to highlight this problem and help to promote a culture of road use based on safer mobility. To this end, the company posted messages on: The Autopistas en ruta app abertis autopistas also sent out these messages through the company s internal channels of communication. Social and sporting events abertis autopistas works with local authorities and promotors of social and sporting events celebrated near toll roads and that, for safety reasons, involve access from motorways or through road diversions. The most outstanding sports events in this category include: the Moto GP Monster Energy GP of Catalonia, the Jerez Motorcycle Grand Prix, the Barcelona-Maresme Challenge Costa, Ironman Calella, the Oakey GFNY Barcelona and the Sitges Veteran Car Rally. The company mobilises the necessary resources to ensure that these events are organised safely and smoothly. abertis autopistas donates 4 vehicles to charity organisations The company works with charity organisations, donating resources no longer in use Support for firefighters at the 2015 World Rescue Challenge Once more last year, abertis autopistas gave its cooperation to the Catalan Government s team of firefighters, sponsoring their participation at several national annual competitions and at the World Rescue Challenge, which took place in Lisbon in October Local partnerships to combat adverse weather conditions Partnerships were maintained to minimise the impact of adverse weather on mobility in municipalities. These measures include the provision of ice melting chemicals and occasional measures implementing resources provided by abertis autopistas in emergency situations, fire extinction and the loan of milling facilities for the repair of public roads. In 2015, abertis autopistas donated a saloon car and two trucks from the AP-68 Ebro Network to the Red Cross humanitarian organisation, as well as another light vehicle to the Rosa Oriol Foundation. The objective of this action is to identify resources no longer in use, in this case due to the modernisation of the abertis autopistas vehicle fleet, and to donate them to charity organisations that can use them for social purposes. 29 Contribution to the Community

30 Environmental Stewardship» abertis autopistas teams up with ECOEMBES to implement a new system of source selection of light packaging» abertis autopistas continues to operate the company s Electrical Maintenance Master Plan programme» Vehicle fleet renewal programme» abertis autopistas studies the inclusion of electric vehicles in the company s fleet» abertis autopistas tests the use of new waste materials for bituminous mixtures» abertis autopistas introduces new acoustic screens to minimise environment noise impact» Reforestation of La Junquera 30 Environmental Stewardship

31 abertis autopistas teams up with ECOEMBES to implement a new system of source selection of light packaging The initiative represents an improvement in the system of selective collection of this type of packaging in the abertis autopistas network, guaranteeing increased reuse of waste plastic Vehicle fleet renewal programme Objective: to reduce emissions of pollutant gases and fuel consumption The project minimises landfill disposal of this type of waste and contributes to achieving and improving annual recycling targets in accordance with Directive 94/62/EC, Packaging Law 11/1997, of April 24, on Packaging and Packaging Waste. In 2015, progress was made with the plan to renew the abertis autopistas vehicle fleet, reducing CO 2 emissions on the company s toll roads as well as improving indication of fuel consumption. abertis autopistas provides containers for source selection of waste, intermediate points and final clean points of selective waste separation of waste at the facilities operated by the company. This, together with efforts to inform and raise awareness amongst the workforce, enables correct waste selection and delivery to authorised operators. Under the plan, vehicles on which investment had been recouped are replaced by new vehicles with low CO 2 emissions. In total, 10 saloons, 20 vans, 13 pickups and 1 truck were acquired for different services. The estimated data are: The ECOEMBES Foundation is a non-profit organisation engaged in recycling packaging throughout Spain. Under the agreement, ECOEMBES will designate the private packaging waste selection where the waste generated at abertis autopistas facilities will be classified, guaranteeing the traceability of the waste to its final destination. A communication campaign has been launched through signage at all abertis autopistas work centres to inform about the correct way to dispose of waste in each different container. A study was carried out to characterise the waste plastic containers, cartons and light cans collected from a sample from one of the company s toll roads, and the waste fractions obtained were then extrapolated to the other roads in the system. Reciclemos COMO EN CASA CONSERVAR EL MEDIOAMBIENTE ES PARTE DE NUESTRO TRABAJO RECUERDA QUE LOS ENVASES DE CARTÓN Y PAPEL, SIEMPRE VAN AL CONTENEDOR AZUL Cajas de cartón Bolsas de papel Folios Periódicos Vasos de cartón Cajas de pizza abertis autopistas continues to operate the company s Electrical Maintenance Master Plan programme In recent years, considerable progress has been made in increasing energy efficiency and reducing CO 2 emissions into the atmosphere 2015 saw the continuation of the Electrical Maintenance Master Plan, launched in 2013 abertis autopistas is working on an efficiency programme to promote management of the toll road system based on criteria of responsibility and sustainability. To this purpose, opportunities for improvement in this field are identified and measures and their technical implementation at abertis autopistas facilities are planned. The main activities in the field of electrical maintenance are: Reduction in pollutant emissions: tonnes/year Reduction in fuel consumption: 65,000 litres/year abertis autopistas studies the inclusion of electric vehicles in the company s fleet Proyecto piloto para la movilidad eléctrica en la propia autopista abertis autopistas implements pilot studies to help reduce the environmental impacts of the company s activity. In 2015, a project was launched to measure the results of the entry into service of a 100% electric van on the C-32. This study includes the acquisition and equipping of a Nissan env-200 van and the installation of a quick recharging point in connected to the aucat maintenance area. The results are very positive, with 13,596 kg of plastic containers, cans and cartons collected correctly, so that 73.85% of the plastic in this waste can be reused. QUÉ NO HAY QUE DEPOSITAR EN EL CONTENEDOR AZUL? Briks de zumo y leche Servilletas muy sucias Bolsitas de té Lighting flow regulation. Optimisation of outdoor lighting. Total shutdown of decorative lighting. Optimisation of consumption at stations, toll plazas and maintenance areas. The implementation of this Master Plan generated a 2,8000-tonne reduction in CO 2 emissions in Environmental Stewardship

32 abertis autopistas tests the use of new waste materials for bituminous mixtures Studies for the use of iron and steel and recycled aggregates on road surfaces abertis autopistas has launched studies aimed at finding and validating new waste materials such as by-products from the metallurgical industry (steel slag) or road milling material suitable for both intermediate layers and wearing courses, increasing sustainability. Draft of the study on the use of iron and steel aggregates in bituminous mixtures Stage I: Characterisation and feasibility of material (January-May 2015). Stage II: Design and implementation of a test section (2016). Location: AP-7, Granollers Junction and Girona- El Papiol link road. Stage III: Monitoring of sections (2016 and 2017). Draft of the study on the use of milling material in the recycling of surfaces in intermediate layers and wearing courses. Stage I: Characterisation and feasibility of material (December 2014). Stage II: Design and implementation of a test section (April-July 2015). Determination of location: AP-61. Stage III: Monitoring of sections (2016 and 2017). The study will analyse the performance of these new materials and their positive contribution to the environment by reducing both the energy used in manufacturing processes and CO 2 emissions in the two scenarios established: conventional manufacture with recycled material. abertis autopistas introduces new noise barriers to minimise noise impact on the environment An initiative costing over 1.5 million euros In 2015, in compliance with the commitments made with the Catalan Government in government agreements 186/2013 and 187/2013, this measure was implemented mainly on the following toll roads: GENCAT network, C-33 concession: 132 ml of sound barriers 4 m in height; 100 ml of sound barriers 3 m in height; and 380 ml of sound barriers m of height (cost: 440, euros).. GENCAT,Network, C-32: 1,827 ml of sound barriers 2 m in height (cost: 1,140, euros). 32 Environmental Stewardship

33 Developing People» Developing People» Improvements in Health and Safety at Work» New Meetings with Suppliers 33 Developing People

34 Developing People More than 450,000 euros invested in the Human Resources Training Plan In 2015, the abertis autopistas Training Plan ensured that all the company s workers were able to take part in educational activities. These sessions were devoted to developing technical abilities as well as personal skills. The aim was to provide training to enable people to adapt to different profiles where the new technologies and toll systems require different types of skills. Many workers at the company have gained access to posts of greater responsibility through Internal Promotion, entering management, becoming heads at centres of operation, in maintenance, gaining promotion to director from management level and even trainees at the end of their work practice period who have become maintenance managers, now with employment contract. More than 250 courses Total direct investment of 450,000 euros 25,000 hours used in professional training The company itself recruits personnel from among the workforce by adapting the Training Plan to the profiles that are required in the present situation. As a result, we have trained staff with the right profile to take on greater responsibilities when necessary. The company also operators a Succession Plan aimed at preparing people with the right profile ahead of expected future needs. The Training Plan enables the company to prepare workers to take on posts of greater responsibility within the company. Shared goals through Teambuilding In 2015, a strategy was designed with the aim of improving internal communication, sharing the company s objectives and increasing its efficiency through teambuilding activities. These activities, which lasted one or two days and normally took place in a separate working space, focused on goals, experiences and good practice among teams. The direct participation of management staff helped to put across the company s strategic objectives and to encourage debate about what each division or department can contribute to achieving them. All sessions revolved around group work aimed at generating discussion, participation and the formulation of suggestions for improvement. Subsequently, a plan for continuity of the initiative and for postteambuilding activities was proposed. 8 teambuilding sessions in which more than 180 workers took parts. Development of the abertis autopistas Equality Plan In 2015, abertis autopistas carried out more actions to develop the company s Equality Plan, established in the Single Collective Bargaining Agreement, which regulates relations between the company and its staff. Both quantitative and qualitative studies were conducted to analyse the present situation and propose measures for improvement. Assistance for training In 2015, the company devoted more than 277,000 euros in study grants, both for employees and their children. This amount was distributed among a total of 834 applications for assistance submitted, 11% more than the previous year. These meetings generated action and monitoring plans. Assistance for dependent relatives with disabilities Agreements with universities to train young people at the company abertis autopistas continued with the company s policy of establishing cooperation agreements with universities to promote paid internships for their students. In 2015, the company devoted a total of 32,915 euros to this assistance. 57% of grants were for euros, 32% of beneficiaries received euros and 11% were provided with euros. The money is allotted according to type of disability. Pensions Plan The objective of this line of action is to bring the academic and business worlds together, providing grants for students in their final year at university. abertis autopistas provides a Pensions Plan for the entire workforce. In 2015, contributions to a total of 2,102, euros were made to this fund. This cooperation in projects is managed by senior staff who act as tutors for the activity and training programme. Work-life balance 14 students in different departments, each with different university studies: Marketing, Journalism, Economics, Civil Engineering, Public Works Engineering, Telecommunications Engineering and so on. In 2015, 48 paid maternity leaves of 68 days were granted. By gender, 39.59% of maternity leaves were requested by women and 60.41% by men. 34 Developing People

35 Improvements in Health and Safety at Work Observations on the Road becomes a firmly established practice In 2014, abertis autopistas introduced a new model for monitoring activities performed on toll roads, a model based on the DuPont methodology for the observation of unsafe acts. The system revolves around monitoring visits during scheduled actions, especially if works are being carried out on outsourced services. A multidisciplinary team composed of managers from the Operations Centres Area, as well as staff from the Prevention Service plan a visit and checks that all interventions are carried out in accordance with the current Manual for Road Actions (MAP) and Coordination of Business Activities (CAE). This method is rated very highly since it enables the company to detect in situ points where improvements can be made in the field of health and safety and in compliance with environmental protocols established for measures carried out on the road. Review and updating of risk management policies for the company s own employees and external personnel on toll roads operated by abertis In 2015, abertis autopistas undertook the review and updating of Safety Risk Evaluations. This task enabled the unification of evaluation criteria on all toll road concessions, and the subsequent implementation of a common application that ensures the homogenisation of information and enriches associated global information. Psychosocial Risk Assessments were also carried out for staff performing their work on the AP-7 in the Levant area, the AP-4 and the C-32. abertis autopistas is now planning fresh studies to be conducted in the near future on other toll roads. From the point of view of work carried out by external suppliers, the document governing the Coordination of Business Activities (CAE) was revised and updated. For the first time, moreover, the scope of this document was extended to freelance workers and supply companies. Safety Observation on the Road is a monitoring tool that:» Illustrates management s commitment to the zero accidents philosophy.» Demonstrates the company s determination to require the safest practices for both its own staff and suppliers.» Enables verification of compliance with the requirements of the Manual for Road Actions and of the Coordination of Business Activities.» Allows the company to correct unsafe situations and propose Improvements. abertis autopistas operates a system for Health and Safety at Work that has been certified according to the OHSAS European standard. New Meetings with Suppliers In 2015, abertis autopistas organised more information sessions to share the company s zero accidents vision with executives from it supplier companies abertis autopistas organised the company s First Supplier Conference at head office on 20 November 2014 for the purpose of sharing a message of strategic priority: zero accidents. This initiative continued in 2015, as abertis stressed to regular suppliers to the company s toll road network its view of the vital importance of Health and Safety at Work, as well as environmental conservation. Events organised in 2015: Aumar AP7 Network. Date: March attendees. Acesa and Gencat AP2/AP7 networks. Date: March attendees. Central-Southern Network. Date: March attendees. A-68 Ebro Network. Date: June attendees. 35 Developing People