Bill M. Halkias, PE, F.ASCE, F. ITE CEO, Attikes Diadromes SA Athens, Greece

Transcription

1 INNONATION IN TOLL ROAD CONCESSIONS: BUILDING ON THE SUCCESS OF ATTICA TOLLWAY IN ATHENS, GREECE Bill M. Halkias, PE, F.ASCE, F. ITE CEO, Attikes Diadromes SA Athens, Greece

2 Attica Tollway: Provides the missing link of Greece s motorway network Towards Thessaloniki Athens Peloponnese

3 TB OMC TB Centerline: 70 Kms Length: 140 Kms (bidirectional) 39 Toll Stations/ 195 Toll Gates (95 ETC capable) 12,5 km of tunnels and cut &cover sections (9% of length) Daily Entries 2013: veh/day OMC: Operation and Maintenance Center TB: Technical Base

4 Attica Tollway: The Athens Ring Road The main need for the development of the Attiki Odos was to provide Congestion Free ACCESSIBILITY to the Region: Attica Tollway connects: 30 Municipalities 2 National Roads 3 Ports (Pireaus, Rafina, Lavrio) Attica Tollway provides access to: Athens International Airport Industrial Zone of Thriassio Basin Fast-developing residential area of Messogia

5 Urban Motorway with traffic flow controlled by tolls First urban motorway in Europe with traffic filtered through tolls. Wide range implementation of the "Managed Lane" principle by locating toll stations at all entries to the Road (39 stations 195 gates) Open toll system - Users charged full rate at entrances. Flat fare, discouraging short distance trips and allowing high level of service. Manual tolling of the 80s and 90s was considered "Old Fashioned". Attica Tollway introduces for the first time ETC in Greece (2002). Attica Tollway introduces for the first time one way ETC interoperability (2008). Full Interoperability achieved among 5 Toll Infrastructure Projects (2013).

6 Need to gain recognition & public acceptance Public Acceptance is linked to the Provision of High Level of Services, since: Tolls were imposed in an urban motorway for the first time in Greece. The flat toll system regime was viewed by many as "unfair". It became evident early on, that for a successful project: Advance Traffic Management needed to be offered. Services and traffic conditions should be viewed and should actually be "priced", making worth paying a flat toll.

7 The core value of High Level of Service P3 Projects. Do not forget the other important meaning of the P s. Practice Personnel Procedures Applying best PRACTICES. Operating based on clear PROCEDURES. Well trained PERSONNEL.

8 Respond to each and every incident Incidents Statistics Total Numbers of Incidents: 25,000-29,500 (years ) incidents per day. 65% of incidents are due to breakdown (fuel, tires, mechanical problem). Indicative Statistics for 2013

9 Incident Response. Get there as fast as possible. Minutes (years ) Range of response times

10 Social Responsibility Employees Creation of job opportunities Health and Safety at Work Special Care for Employees Environment Planting for more green areas Protection of local fauna Flood Protection Reforestation and Reclamation of quarries Reduced fuel consumption/ pollution Reduction of noise pollution Recycling

11 Linking past and future Society & Culture Archaeological Findings Contribution to historical scientific research Sports Facilities and Recreational Parks Road safety for future drivers, campaigns, educational programs Participation in the Amber Alert programme

12 Monitoring and Measuring Performance...TRUST BUT VERIFY.. a famous political phrase a valuable business approach " man's deeds not words." DEMOSTHENES " doveryai, no poveryai" RONALD REAGAN

13 Attica Tollway - KPI Implementation Approach Strategy definition at the Operational level Discrete set of Indicators for each operational activity Target Values for each indicator Time based Indicators Evaluation Problem recognition and corrective actions RESULT: Monitoring of 45 Key Indexes, when Concession Contract requires monitoring of only two (2) such Indexes.

14 Comparison of O&M Activities of Urban Best Practice - Benchmarking Motorways in eight (8) European Countries Effective Traffic management Efficient O&M costing M7 UK Netherlands Spain France Belgium Switzerland Hungary Greece

15 Comparing eight (8) European Motorways: Ranking of Major Technical Characteristics Technical Element N2 (CH) M40(ES) A10(BE) A13(FR) M7(HU) A10(NE) M6 (UK) AO(GR) Bridges (Nr/4lane-eqkm) 6 th 2 nd 8 th 7 th 3 rd 1 st 4 th 5 th Tunnels (m/4lane-eqkm) 3 rd 5 th N/A 2 nd N/A 4 th N/A 1 st Junctions (Nr/4lane-eqkm) 6 th 3 rd 7 th 5 th 4 th 2 nd 8 th 1 st Road Marking (m/4lane-eqkm) 5 th 1 st 3 rd 8 th 4 th 6 th 2 nd 7 th Road Lighting (m/4lane-eqkm) N/A 2 nd 3 rd 3 rd 3 rd 4 th 3 rd 1 st Safety Barriers (m/4lane-eqkm) 7 th 2 nd 5 th 6 th 4 th 3 rd 5 th 1 st Noise Barriers(m/4lane-eqkm) 8 th 7 th 5 th 6 th 3 rd 1 st 2 nd 4 th Rest Areas (Nr/4lane-eqkm) N/A N/A N/A N/A N/A N/A N/A 1st Traffic Signs (Nr/4lane-eqkm) 7 th 2 nd 3 rd 5 th 6 th 4 th 8 th 1 st VMS (Nr/4lane-eqkm) 2 nd 7 th N/A 6 th 4 th 1 st 5 th 3 rd Counting St. (Nr/4lane-eqkm) 7 th 8 th 5 th 3 rd 6 th 1 st 4 th 2 nd THE MEDAL COUNT G= Gold, S = Silver, B= Bronze 1S, 1B 2 medals 1G, 4S, 1B 6 medals 3B 3 medals 1S,2B 3 medals 3B 3 medals 4G,1S,1B 6 medals 2S,1B 3 medals 6G,1S,1B 8 medals

16 Comparison of Expenditures among the eight (8) European Motorways Source: Conference of European Directors of Roads "Report on BEXPARC" Note: Routine maintenance includes also Maintenance of signs & markings and Maintenance of safety devices. All prices are 2007 levels. Attiki Odos is based on 2011 prices, converted to 2007 by adjusting for inflation.

17 Awards from International Organizations Prize Décibel d Or Conseil National de Bruit (CNB) Paris, France. 1 st Prize Special Achievement in GIS Environmental Systems Research Institute (ESRI) San Diego, CA, USA Global Road Achievement Award in Environmental Mitigation International Road Federation (IRF), Washington DC, USA 1 st Prize European Road Safety Award International Road Federation (IRF) European Road Federation (ERF) Amsterdam, Netherlands

18 International Recognition Toll Excellence Award in the Category of Administration International Bridge Tunnel Turnpike Association (IΒΤΤΑ) Chicago, IL, USA

19 Brand Name & Activities Recognition 1 st Campaign Prize CEO & CSR Convention, Athens, Greece Mega Ilios Award as the Top Brand in Greece Corporate Superbrands, Athens, Greece Green Leader Carbon footprint Assessment and Mitigation Award Centre for Sustainability and Excellence (CSE), Athens, Greece

20 Recognition of Excellence True Leader Award 2010, 2011, 2012 ICAP Group Silver Award in the category of Sustainable Infrastructure Development Environmental Awards st Back Office Award 2011 Hellenic Institute of Customer Service (EIEP), Athens, Greece

21 Q: What next? A: Extend Regional Accessibility The Attica Master Plan related to roadway infrastructure for Year 2021 builds on the backbone of Attica Tollway.

22 Attica Tollway s mission is.....to provide high quality innovative services creating loyal, pleased and well informed customers that use Attica Tollway every day, enjoying comfort and reliability. And this is a corporate mentality, extending above and beyond any contractual obligation

23 What our users say? Satisfaction regarding Traffic Safety Satisfaction level (%): 95,3% - 98,4% (2011, 2012 & 2013) Apr-11 Apr-11 Apr-12 Apr-13 Apr-13

24 Satisfaction regarding Customer Service Satisfaction level: 97,0% - 98,1% (2011, 2012 & 2013) Apr-11 Apr-12 Apr-13

25 Thank you! Contact: Bill M. Halkias, PE, F.ASCE, F. ITE CEO, Attikes Diadromes SA