RATES 2018/2019 RATES FOR INTERNATIONAL TOURIST. Fantástico Sur Treks & Lodging

Transcription

1 RATES 2018/2019 RATES FOR INTERNATIONAL TOURIST

2 RATES FOR INTERNATIONAL TOURISTS 2018/2019 (Prices per person, in USD) HIGH SEASON November to March Campsite sectors: Central, Chileno, Cuernos, Francés and Serón Fully-equipped campsite* (based on double occupancy) Single occupancy supplement Fully-made bed Central Sector Mountain Refuge Single bed Mountain Refuges:* Chileno, Cuernos and Francés Hut with shared bathroom Cuernos Sector (based on double occupancy) Single occupancy supplement No meals included USD 110 USD 180 No meals included Half board + lodging USD 160 USD 228 Half board + lodging Full board + lodging Campsite sectors: Central, Chileno, Cuernos, Francés and Serón USD 20 USD 72 USD 90 Fully-equipped campsite* (based on double occupancy) USD 42 USD 95 USD 115 Single occupancy supplement USD 11 Fully-made bed Central Sector Mountain Refuge USD 110 USD 160 USD 180 Single bed Mountain Refuges:* Chileno, Cuernos and Francés Hut with shared bathroom Cuernos Sector (based on double occupancy) Single occupancy supplement USD 160 (*) Bring your own sleeping bag and save USD $5 on your lodging. MID SEASON September to October / April USD 15 USD 90 USD 65 USD 130 USD 180 USD 250 Prices per person, per night Full board + lodging USD 82 USD 35 USD 86 USD 105 USD 11 USD 90 USD 155 USD 135 USD 130 USD 193 USD 145 USD 145 USD 210 Meal service We offer breakfast, lunch, and dinner, as well as half (breakfast and dinner) and full board (breakfast, lunch and dinner). There are set menus for lunch and dinner, with a vegetarian option (book in advance). There are also lunch/dinner boxes to go that must be requested at the front desk the evening before. Full Board Half Board Breakfast Lunch Dinner Christmas or New Year ś special buffet dinner USD 80 USD 56 USD 20 USD 37 USD 37 USD 65 Lunch or dinner box USD 25 Tent pad/platform campsite Tent pad or wooden platform, subject to the sector's availability. Bathrooms are shared and include showers with hot water. Fully-equipped campsite* Tent pitched on a wooden platform, sleeping bag, liner, sleeping pad and towel. Bathrooms are shared and include showers with hot water. Fully-made bed Central Sector Mountain Refuge Lodging in mixed, shared rooms with bunk beds for 6 people. Each bed is equipped with sheets, blankets, and towels. There is also a USB port, a light, and a locker. Single bed Mountain Refuge* Lodging in mixed, shared rooms with bunk beds for 6 people. Each bed includes a sleeping bag, liner, pillow, and towel. There is also a USB port, a light, and a locker. Hut The huts located in the Cuernos Sector offer rooms for 2 people (3, subject to availability) with fully-made beds and towels. Every Hut has firewood heating (Bosca fireplace) and shared bathrooms exclusively for the huts. (*) Bring your own sleeping bag and save USD $5 on your lodging. GEAR RENTAL Tent (for 2 people) USD 26 USD 17 High season Mid season Prices per person, per night Sleeping bag + sleeping pad USD 22 USD 15 High season Mid season (*) Help us protect the environment and save money! If you bring your own sleeping bag, you will get a USD $5 discount on lodging, and you will also help us reduce the amount of water used for washing liners, while using our natural resources more efficiently. You must indicate you are bringing your sleeping bag when booking. No refunds will be made upon arrival at mountain refuges and campsites.

3 CENTRAL SECTOR Mountain refuge beds* Fully-equipped tents* Tent pad campsite* Restaurant capacity* (*) Fully-made bunk bed (*) based on 2 people per tent (*) Based on 1 person (*) 2 shifts for 80 people each GREY GLACIER BRITÁNICO FRANCÉS VALLEY NORDENSKJÖLD +10 Amenities Bar/Restaurante Resting Áreas Spa (Hotel Las Torres) Wi-fi (for purchase) USB chargers in dining rooms Kiosk/store Credit/debit card accepted Luggage storage Lockers (refuge only) Gear rental: sleeping bag, tent, liner and sleeping pad Showers with hot water É GREY SKOTTSBERG NORDENSKJÖLD Central Sector Other sectors Lookout points 5 Tourist attractions Las Torres Base Lookout Point Almirante Nieto Nordenskjöld Lake Horse stable Interpretive trail PEHOÉ Campfires prohibited

4 CHILENO SECTOR Mountain refuge beds* Fully-equipped tents* Wooden platform campsites* Restaurant capacity* (*) Single bunk bed (*) based on 2 people per tent (*) based on 2 people per tent (*) 2 shifts for 40 people each GREY GLACIER BRITÁNICO FRANCÉS VALLEY +8 Amenities Bar/Restaurant Wi-Fi (for purchase) USB chargers in dining rooms Kiosk Credit/debit card accepted Luggage storage Lockers (refuge only) Gear rental: sleeping bag, tent, liner and sleeping pad Showers with hot water GREY SKOTTSBERG NORDENSKJÖLD Chileno Sector Other sectors Lookout points 2 Tourist attractions Las Torres Base Lookout point Del Silencio Valley* (*) Hiring a guide recommended. PEHOÉ Campfires prohibited No cooking allowed

5 CUERNOS SECTOR Mountain refuge beds* Fully-equipped tents* Wooden platform campsites* Equipped cabins* Restaurant capacity* (*) Single bunk bed (*) based on 2 people per tent (*) based on 2 people per tent (*) based on 2 people per cabin (*) 2 shifts for 50 people each GREY GLACIAR BRITÁNICO FRANCÉS VALLEY +8 Amenities Bar/Restaurant Resting area Wi-Fi (for purchase) USB chargers in dining rooms Kiosk Credit/debit card accepted Luggage storage Lockers (refuge only) Gear rental: sleeping bag, tent, liner and sleeping pad Showers with hot water GREY SKOTTSBERG NORDENSKJÖLD Ö Cuernos Sector Other sectors Lookout points 3 Tourist attractions View of Los Cuernos Nordenskjöld Lake Waterfall PEHOÉ Campfires prohibited

6 FRANCÉS SECTOR Mountain refuge beds* Fully-equipped tents* Wooden platform campsites* Restaurant capacity* (*) Single bunk bed (*) based on 2 people per tent (*) based on 2 people per tent (*) 2 shifts for 25 people each GREY GLACIER FRANCÉS VALLEY BRITÁNICO +5 Amenities Restaurant Wi-Fi (for purchase) USB chargers in dining rooms Kiosk Credit/debit card accepted Luggage storage Gear rental: sleeping bag, tent, liner and sleeping pad Showers with hot water GREY SKOTTSBERG NORDENSKJÖLD Francés Sector Other sectors Lookout points 2 Tourist attractions Francés Valley Lookout Point Británico Lookout Point PEHOÉ Campfires prohibited

7 SERÓN SECTOR Fully-equipped tents* (*) based on 2 people per tent Tent pad campsite* (*) Based on 1 person Restaurant capacity* (*) 2 shifts for 20 people each GREY GLACIER BRITÁNICO FRANCÉS VALLEY +5 Amenities Bar/Restaurant Wi-Fi (for purchase) USB chargers in dining rooms Credit/debit card accepted Luggage storage Gear rental: sleeping bag, tent, liner and sleeping pad Showers with hot water GREY SKOTTSBERG NORDENSKJÖLD Serón Sector Other sectors Lookout points 2 Tourist attractions Paine River Paine River Lookout Point Campfires prohibited

8 Remember, for every night you pay in one of our lodgings, USD $2 is donated to NGO AMA Torres del Paine. This way we all contribute to the natural and cultural conservation of the Park and of Cerro Paine Reserve.

9 Welcome Center Our Welcome Center is the first point of contact with visitors when they arrive at Cerro Paine Reserve. Our modern and cozy design offers: Coffee shop Information desk Mountain gear storedesk Bathrooms Excursions Bus tickets Please remember: Booking in advance is required to stay at the campsites and mountain refuges within the park.

10 Puerto Natales Office Esmeralda 661. Hours Monday through Friday: 9:00 am to 1:00 pm 3:00 to 7:00 pm Saturday: 9:00 am to 2:00 pm Sunday and Holidays: Closed. Contact information Telephone number: (+56) For more information, contact your booking agent.

11 Fantástico Sur s Service Policies (Direct)

12 Fantástico Sur s Service Policies (Direct) Reservation requests All reservation requests, changes, and cancellations must be submitted in writing, via , to info@fantasticosur.com or through our website All relevant information for managing the request must also be sent. The request will be answered via and a confirmation number will be enclosed. This number must be clearly indicated on the tour operator's voucher, which will be requested at check-in at the mountain refuges. Once the customer receives the reservation confirmation, it will be considered accepted unless the customer requests corrections or changes to the confirmation. Reservation confirmations will be sent within 24 hours if they include programs or services provided entirely by Fantástico Sur. For programs including third-party accommodations, the term may exceed these 24 hours, in this case depending exclusively on the response of the accommodation provider. Reservations of up to 9 passengers will be considered as individual bookings and for 10 or more as group bookings. Any confirmation of availability in writing or via telephone is not considered to be a confirmation of reservation. Therefore, Fantástico Sur will not be held responsible for claims due to any confirmation not in writing that was provided by a tour operator based on information regarding availability. PLEASE NOTE: If you wish to bring your own sleeping bag and save USD $5, you must state so upon booking. This discount will be applied for each night you book at Fantástico Sur s mountain refuges and/or fully-equipped campsites. NO REFUNDS OR DISCOUNTS will be made in the mountain refuges and campsites subject to this discount. Payment and cancellation policy 1. Full payment of the reservation must be made within 5 days after receiving the confirmation. If the payment is not made by this deadline, the reservation will be cancelled automatically. RESERVATIONS NOT PAID BY THIS DEADLINE WILL BE AUTOMATICALLY CANCELLED BY THE SYSTEM.

13 Fantástico Sur s Service Policies (Direct) Payment and cancellation policy 2. The cancellation periods are the following: INDIVIDUAL BOOKINGS 31 or more days before check-in GROUPS 45 or more days before check-in No fee Within 15 to 30 days before check-in Within 30 to 44 days before check-in 14 days or less before check-in 29 days or less before check-in NO SHOW 50% fee 100% fee 100% fee (VAT included) Payment must be made in the previously confirmed currency, and proof of deposit sent to your booking agent and to cobranzas@fantasticosur.com, indicating the name on the reservation, code, and check-in date. If a passenger does not show up on the check-in date at the reserved lodging, the stay and services will be charged and billed in full (NO SHOW). An invoice will be issued, including taxes (VAT), even if the reservations were eligible for the tax exemption for international tourists. The costs of any commissions or fees for paying via bank transfer are the exclusive responsibility of the customer, who must ensure the total amount confirmed by Fantástico Sur is paid. Likewise, in case of refunds due to cancellations or changes, the customer will be responsible for paying any commissions from the bank or other payment systems. Fantástico Sur will only assume responsibility for cases that are the entire responsibility of Fantástico Sur. There will be no refunds if the case does not comply with our commercial terms and conditions set in this pricing policy. Children Campsites: Children under 10 do not pay for the campsite but do pay for meals and equipment such as sleeping bag, liner, and sleeping pad (1 child per adult). Mountain refuges: Children under 3 sharing a bed with one of their parents do not pay for the bed but do pay for meals and equipment such as sleeping bag, liner, and sleeping pad (1 child per adult).

14 Fantástico Sur s Service Policies (Direct) Payment and cancellation policy Free For groups of 15 passengers, lodging for 1 person is free (campsite or refuge) including the same services as the group. Corkage fee Bringing drinks for consumption inside the mountain refuges is not permitted. For wine, a corkage fee must be paid per bottle. Terms and conditions Rates in USD are exempt from VAT and only apply to international guests that meet the exemption requirements. Rates in CLP include VAT and are exclusively for Chilean nationals. Responsibilities Fantástico Sur will send a list with suggestions on essential clothing and equipment required for mountain activities. However, it is the guest s responsibility to find out more about the destination in order to decide what equipment to bring. Fantástico Sur is not responsible for refunds within the periods explained before or for no show due to bad weather, road closures, natural phenomena, theft, problems with connecting flights, social or political demonstrations or issues arising from them, personal problems, whether health-related or otherwise, or any other event outside the control of the company that may prevent arrival or access to Torres del Paine and Fantástico Sur s refuges and campsites. To prevent any losses, we recommend purchasing travel insurance. Fantástico Sur will provide all the necessary documents to allow the guest to collect the insurance in their country of origin. Fantástico Sur is not responsible for passenger documents or personal belongings lost during the trip or stay in our refuges, campsites, or facilities/lodging/transportation of third-party providers. According to the Chilean law on tax exemption for international tourists, all international guests must carry their passport and Immigration Form (original) with them and present these documents upon check-in at each mountain refuge. Otherwise, the 19% VAT will be charged at every front desk where these documents are not presented.

15 Fantástico Sur s Service Policies (Direct) Considerations for guides and porters Fantástico Sur will have a limited number of tent pad/platform campsites for the exclusive use of guides/porters staying overnight at Cerro Paine Reserve. These sites must be booked in advance and will be subject to each sector s availability. Tent pad/platform campsites mentioned above will have a 50% discount from the rack rate for guides/porters during mid and high season. This discount will also apply to meals (half board or full board) during the stay at our campsites. This benefit is only valid for the aforementioned sites and DOES NOT APPLY to mountain refuges, cabins or other unspecified services. Due to our limited capacity, it is the responsibility of the tour operator to check for the availability for their guides/porters when making the reservation in order to obtain the benefit described in point 1. Guides/porters that accompany groups not included in the original reservation, and therefore, do not have a prior reservation/ confirmation, will pay the rack rate, without any discounts, and will be limited to the sector's availability. This charge will be billed directly to the operator. Advertisement Advertising is not allowed inside Cerro Paine Reserve and its facilities or natural areas (unless previously authorized).

16 Fantástico Sur s Service Policies (Direct) Payment methods 1. CREDIT CARD AND PAYPAL Most credit cards, by sending the card number and expiration date. Paypal, by sending the money to the account online@fantasticosur.com after receiving the confirmation PAYMENT IN CHILE Wire transfer or deposit to: CHILEAN PESOS Beneficiary bank: Corpbanca - Punta Arenas Recipient: Fantástico Sur Limitada VAT number (RUT): k Account number: US DOLLARS Beneficiary bank: Corpbanca - Punta Arenas Recipient: Fantástico Sur Limitada VAT number (RUT): k Account number: PAYMENT FROM ABROAD Wire transfer or deposit to: From abroad to a USD account in Chile (payment order abroad) Swift code: CONBCLRM Beneficiary bank: Corpbanca Account number: Servicios Turísticos Fantástico Sur Ltda. Address: Av. Colón 1131, Punta Arenas Direct deposit abroad (US): Bank: Corpbanca New York Account number: Servicios Turísticos Fantástico Sur Ltda. Address: Av. Colón 1131, Punta Arenas

17 LET S TAKE CARE OF OUR PARK Cerro Paine Reserve Rules

18 Cerro Paine Reserve Rules Protect our water sources Do not feed the animals. Respect wildlife Yield to horses Take care of nature Take your trash Use only authorized trails Respect the signs Do not hike alone Respect trail hours PLEASE REMEMBER: Lodging only with reservations CAMPFIRES PROHIBITED NO SMOKING NO LITTERING