TRAVELING TOGETHER FOR A BETTER WORLD

Transcription

1 CORPORATE SOCIAL RESPONSIBILITY REPORT TRAVELING TOGETHER FOR A BETTER WORLD

2 TABLE OF CONTENTS Executive Statements and Overview Message from our CEO Perspectives from Leadership Company and Report Overview Strategy and Governance Corporate Social Responsibility Strategy Governance Materiality and Engagement Materiality Stakeholder Engagement Global Partnerships Planet Protecting Natural Capital Focus and Performance Energy and Emissions Water Waste Education Community Innovation People Enhancing Human Capital Count On Me! Learning and Development Diversity Be Well Wyndham Philanthropy Community Programs Places Building Better Communities Ethics and Human Rights Managing Risk Wyndham Worldwide Responsible and Diverse Suppliers Performance Awards and Recognition Performance Tables Content Indexes and Assurance GRI G4 Content Index Independent Assurance Statement This symbol will be used throughout the report to identify a franchisee story. Wyndham Worldwide Corporate Social Responsibility Report 2

3 A MESSAGE FROM STEPHEN P. HOLMES With the widest range of places to stay, Wyndham Worldwide welcomes people to experience travel the way they want. With our unmatched portfolio of hotels, vacation ownership, and unique accommodations, such as vacation exchange, holiday parks, and managed home rentals, there s simply no one else like us in the hospitality industry. We remain guided by our core values, consistently aligning our business and financial performance with the responsible way we operate to drive value for those around us. Our holistic integration of Corporate Social Responsibility (CSR) into our business has been an important driver of our success, operating in a way that cares for people, strives to preserve our planet, and provides places for guests to stay that are socially and environmentally responsible. As you will see reflected in this report, we achieved significant milestones in the past year as we worked to minimize the environmental impact of our operations, while enhancing the lives of others: Effective measurement enabled us to reduce carbon emissions intensity by 33% and water intensity by 20% - years ahead of schedule. We ve now set a new goal of reducing carbon intensity by 40% and water intensity by 25% from We have achieved a waste diversion rate of more than 30%, with a new goal of 40% by With a goal of reaching one million people by 2025 in support of the UN Sustainable Development Goals, to date we have enhanced the lives of over 300,000 people through our CSR programs. Reflecting our culture of giving and service, our Wyndham Rewards members donated over 9.9 million loyalty points to charities; more than 5,800 of our associates participated in at least one full-day volunteer activity; and our timeshare owners donated over 120,000 pounds of food to community food banks. Continuing our commitment to diversity in our supply chain, we achieved a 13% diversity spend rate and were recognized by Diversity Inc. as one of the top 25 programs in the country; Proving a healthy bottom line begins with a healthy workforce, more than 43% of our associates earned wellness credits by completing health assessments which in turn lowered their medical costs. To improve the lives of generations around the world, we launched a new global partnership with Save the Children to help support education and protect children from harm. In 2016, we successfully completed the planting of over one million trees in partnership with the Arbor Day Foundation to protect rainforests. Wyndham s award-winning CSR programs and initiatives have resulted in being named to the 2017 World s Most Ethical Companies by Ethisphere Magazine, 2017 RobecoSAM North America Leader and Bronze Class Distinction for Excellence in Sustainability Performance, CDP Climate Change A- Distinction, 100 Best Corporate Citizens by Corporate Responsibility Magazine, and DiversityInc s Top 25 Companies for Diversity. We believe in the power of travel the ability to create lasting memories, for businesses to grow, and enrich our understanding of each other in a rapidly changing world. Travel offers so much to the world, and we continue working to deliver it in a way we all can be proud of. STEPHEN P. HOLMES CHAIRMAN AND CEO EXECUTIVE STATEMENTS AND OVERVIEW Wyndham Worldwide Corporate Social Responsibility Report 3

4 PERSPECTIVES FROM LEADERSHIP As one of the largest and best performing hospitality companies in the world, we have developed a culture committed to innovation and doing business in a way that our associates, shareholders, guests and partners can be proud of. We operate in a way that aspires to care for people, preserve our planet, and provide places to stay that are socially, environmentally, and economically responsible. Our teams work every day to maximize our social benefits and minimize the environmental impact of doing business. Through innovation and the focus on achieving meaningful change, we continue to set higher expectations for ourselves in delivering great experiences for our customers and strong results for our shareholders, in ways that are responsible and drive value for those around us. MARY FALVEY, EXECUTIVE VICE PRESIDENT & CHIEF HUMAN RESOURCES OFFICER The Travel and Tourism industry contributes 1 in every 10 jobs on the planet and over 3 billion people travel around the world every year. That s an amazing responsibility and opportunity. In 2016, we continued to work in partnership with organizations to identify and develop global solutions to climate change, poverty and ongoing disruptions and we have demonstrated our commitment to the UN Sustainable Development Goals. As a result, our Wyndham Worldwide Corporate Social Responsibility (CSR) program continues to be an industry leader, a platform for innovation, and a value driver to our businesses. It reflects our core values and our responsibility as a global hospitality powerhouse. For the fourth year in a row, we have been recognized by the Dow Jones Sustainability Index as an industry leader. Our CSR mission is to operate in a way that cares for people, strives to preserve our planet, and provides places to stay that are socially, environmentally and economically responsible. In 2016, we made tremendous progress in five key areas, which include: Be Well, Diversity and Inclusion, Human Rights and Ethics, Wyndham Green and Philanthropy. Our Wyndham Worldwide Charitable Foundation and philanthropic programs donated over $6.3 million in cash and in-kind gifts and impacted over 300,000 people around the world. We launched our Associate Relief Fund to help our employees in hardship and expanded our Wyndham Rewards point charitable donation program. Our Wyndham Green program decreased our carbon and water while saving over $81 million in utility expenses, reaching a historical high. Our Landal GreenParks are a leader in the company with their aim to become carbon neutral through their Expedition Zero program. They reduced their carbon emissions by 80% while improving their guest satisfaction scores. Our shade-grown coffee program, led by Wyndham Vacation Ownership, preserved over 28 million square feet of rainforest. This is the first year that our Company is a constituent of the FTSE4Good Global Index Series recognizing our strong environmental, social and governance strategies. We published our first Modern Day Slavery Statement and donated over 2 million Wyndham Rewards points to Human Trafficking victims offering them safe places to stay. These programs are the foundation of CSR at Wyndham Worldwide and reflect the commitment of our people who are the heart and soul of our Company. This is the UN Year of Sustainable Tourism and I am proud that our organization has been at the forefront of showing how we care and can make a global difference. FAITH TAYLOR, SENIOR VICE PRESIDENT, CORPORATE SOCIAL RESPONSIBILITY OFFICER EXECUTIVE STATEMENTS AND OVERVIEW Wyndham Worldwide Corporate Social Responsibility Report 4

5 THE COMPANY OVERVIEW Wyndham Worldwide is one of the largest global hospitality companies, providing travelers with access to a collection of trusted hospitality brands in hotels, vacation ownership, and unique accommodations including vacation exchange, holiday parks, and managed home rentals. With a collective inventory of nearly 130,000 places to stay across more than 110 countries on six continents, Wyndham Worldwide and its 38,000 associates welcome people to experience travel the way they want. This is enhanced by Wyndham Rewards, the Company s re-imagined guest loyalty program across its businesses, which is making it simpler for members to earn more rewards and redeem their points faster. Wyndham Hotel Group HOTELS Wyndham Hotel Group, hotel giant with an unmatched global presence of more than 8,000 hotels, is driving the democratization of travel, changing the game so every traveler no matter how much Nearly 8,000 hotels representing approximately 683,300 rooms they spend or how they like to travel has an extraordinary hotel experience. From the upscale offerings of its namesake Wyndham Hotels and Resorts brand, to the distinctly comfortable and familiar properties of its iconic Days Inn, Super 8 and Howard Johnson brands, Wyndham Hotel Group offers travelers a breadth of options united by the richest and simplest rewards program in the business: Wyndham Rewards. Wyndham Vacation Ownership VACATION OWNERSHIP The vacation ownership industry leader, Wyndham Vacation Ownership develops and operates an expansive portfolio of resorts, managing comprehensive vacation Approximately 897,000 owners and over 210 resorts ownership sales, marketing, and consumer financing operations. The company s seven primary consumer brands include: CLUB WYNDHAM, WorldMark by Wyndham, CLUB WYNDHAM ASIA, WorldMark South Pacific Club by Wyndham, Shell Vacations Club, Margaritaville Vacation Club by Wyndham and WYNDHAM CLUB BRASIL SM encompassing more than 219 vacation ownership resorts serving nearly 900,000 owners in the U.S., Canada, Mexico, the Caribbean, South America and the South Pacific. Wyndham Destination Network DESTINATION NETWORKS Wyndham Destination Network is the world s largest provider of professionally managed, unique vacation accommodations from houseboats and cottages to rental homes and timeshare More than 121,000 professionally managed properties in over 110 countries resorts. Its network comprises more than 121,000 properties in more than 110 countries and consists of a collection of renowned brands including RCI, The Registry Collection, Wyndham Vacation Rentals, Hoseasons, Landal GreenParks, Novasol, cottages.com and James Villa Holidays. Last year, Wyndham Destination Network sent more than 14 million people on the vacations of their dreams. EXECUTIVE STATEMENTS AND OVERVIEW Wyndham Worldwide Corporate Social Responsibility Report 5

6 THE COMPANY OVERVIEW Our mission is to increase shareholder value by offering the widest range of places to stay thereby allowing customers to experience travel the way they want. Our collective brands provide travelers with more than 129,000 places to stay in more than 100 countries and territories on six continents. Our strategies to achieve these objectives are to: Strategically allocate capital to expand our fee-for-service business models; Increase cash flow and profit through superior execution; Develop innovative services and products to meet the evolving needs of customers; and Further develop our world class capabilities by strengthening our brands, attracting and developing the best talent and investing in technology. We provide value-added services and products and also support and promote green and diversity initiatives to enhance the travel experience of the individual consumer and to drive revenues to our business customers. 37,800 Approximate number of employees worldwide Wyndham Worldwide by the Numbers Over 5 Billion US dollars in Total Net Revenues in ,035 Hotels globally in the WHG portfolio Over 12 Million Active members in the Wyndham Rewards loyalty program 76% Of revenues in the United States 219 Wyndham Vacation Ownership resorts in the U.S., Canada, Mexico, South America, the Caribbean and the South Pacific 3.8 Million Vacation exchange members globally 698,000 Hotel rooms on six continents Creating a Values-Centered Company In 2006, as Wyndham Worldwide was preparing to list on the NYSE, the Company had the unique opportunity to develop a vision reflective of what was necessary to build a strong foundation for the future. The same values that defined us when Wyndham Worldwide was first established remain the foundation for our strategy today and remain a strong driver of our culture as reflected in the Core Values of Wyndham Worldwide: Act with integrity in all that we do Respect everyone, everywhere Improve our customers lives Support our communities Provide individual opportunity and accountability Our strategy is anchored by each of our five core values, and delivered through targeted efforts with accountability across the enterprise. EXECUTIVE STATEMENTS AND OVERVIEW Wyndham Worldwide Corporate Social Responsibility Report 6

7 SUSTAINABILITY REPORT Wyndham Worldwide Sustainability Report 1 REPORT OVERVIEW Our sixth annual Corporate Social Responsibility Report illustrates our alignment with our overall corporate strategy which includes three pillars of focus on our People, Planet and Places where we do business. For more information about the Global Reporting Initiative, please visit We welcome stakeholder feedback on this report at green@wyn.com. Global Reporting Initiative: To define report content, we utilized the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines and its materiality principles to determine which topics to cover and prioritize in the report. A GRI G4 Content Index is included in the Report. UN Sustainable Development Goals: To assist readers, we have also provided a content index, which maps report content to relevant goals aligned with the UN Sustainable Development Goals framework for Report Boundary: Our 2016 Report covers all business units: Wyndham Worldwide, Wyndham Destination Network, Wyndham Hotel Group and Wyndham Vacation Ownership. For environmental performance data, we report on facilities in which we have operational control, which are our owned, leased and managed properties. Data Assurance: Deloitte & Touche LLP conducted a review of selected GRI indicators including our Statement of Greenhouse Gas Emissions in accordance with attestation standards established by the American Institute of Certified Public Accountants. Their assurance report can be found at the end of the report. We also worked with our internal audit team to review our carbon and water data to provide confidence in the accuracy of the data. Approximately 95% of our data is actual and 5% is estimated. Value of Reporting: Our Corporate Social Responsibility Report provides us with the framework in which we reflect on our performance in 2016, but also enables us to identify opportunities to improve on past successes and create further value for the Company and stakeholders through our efforts and programs WYNDHAM WORLDWIDE SUSTAINABILITY REPORT WYNDHAM WORLDWIDE SUSTAINABILITY REPORT WYNDHAM WORLDWIDE SUSTAINABILITY REPORT WYNDHAM WORLDWIDE SUSTAINABILITY REPORT WYNDHAM WORLDWIDE SUSTAINABILITY REPORT GOLDMAN SACHS SUSTAIN GOLDMAN SACHS SUSTAIN WYNDHAM WORLDWIDE SUSTAINABILITY REPORT WYNDHAM WORLDWIDE SUSTAINABILITY REPORT WYNDHAM WORLDWIDE SUSTAINABILITY REPORT EXECUTIVE STATEMENTS AND OVERVIEW Wyndham Worldwide Corporate Social Responsibility Report 7

8 CORPORATE SOCIAL RESPONSIBILITY STRATEGY At Wyndham Worldwide we are committed to Corporate Social Responsibility and our focus is: Traveling Together for a Better World As a global leader our journey reflects our culture of strong values, signature Count On Me! service and spirit of giving. We believe we can improve the world by leveraging our hospitality expertise and mobilizing our scale by engaging our businesses and people to be positive agents of change throughout the hospitality industry. We define corporate social responsibility as driving growth and innovation by creating shared value not only for our associates and guests, but also for our communities and the greater society. We deliver triple bottom line benefits to our: People Count On Me! To Enhance Our Lives We respect and celebrate our diversity, enable our wellbeing and provide benefits and opportunities for growth. For our communities we are committed to safe and secure environments where we deliver social and economic benefits through our spirit of giving. Planet Count On All! To Preserve our World We are committed to reducing our environmental footprint, preserving our natural resources and developing innovative solutions to manage climate change. Places Count On Us! To Build Better Communities We provide places to stay that help to drive local, social and economic benefits from the money spent and jobs created by our businesses, partners, associates and guests. We are committed to conducting our businesses with high ethical standards, free from human trafficking and using products and services sourced responsibly. Impact Goals Enhancing the lives of 1 million people in the communities where we work and live by Achieving 40% reduction in carbon emissions per square foot and 25% reduction in water consumption per square foot (from base year 2010). Leading our businesses ethically and responsibly in the communities where we work and live. * Additional information on our impact goals can be found on page 13 of this report. Wyndham s Recent Corporate Social Responsibility Highlights How Wyndham Worldwide Contributes as a Responsible Corporation BE WELL PHILANTHROPY 43% of our associates earned wellness credits in 2016 by completing health assessments which in turn lowered their medical costs. DIVERSITY & INCLUSION Achieved a 13.3% diversity spend rate and were recognized by DiversityInc as one of the top 24 companies for diversity in the country. WYNDHAM GREEN Achieved 33% reduction in carbon emissions and 20% reduction in water consumption since HUMAN RIGHTS & ETHICS In partnership with the Polaris Project and ECPAT-USA, we re providing owners and franchisees the tools to identify human trafficking. Created a new global partnership with Save the Children and in 2016 provided over 250,000 students with educational materials. STRATEGY AND GOVERNANCE Wyndham Worldwide Corporate Social Responsibility Report 8

9 CORPORATE SOCIAL RESPONSIBILITY STRATEGY At Wyndham Worldwide, our values drive our primary corporate social responsibility strategies, which are also pillars of the Company s core business strategic priorities: Focus DIVERSITY, HUMAN RIGHTS, WELLNESS, PHILANTHROPY, ETHICS, ENVIRONMENT & SUSTAINABILITY Actions Working with our associates, customers, shareholders and local communities to minimize our environmental impact and improve our communities and customers lives. Developing and disseminating best practices in programs, products and services. Setting environmental and social impact targets and measuring performance. Complying with evolving local, state and federal laws. Vision Drive value to our associates, consumers, customers and shareholders by delivering economic, environmental and social benefits for current and future generations. Business Strategies Strategically allocate capital to expand our fee-for-service business models; Increase cash flow and profit through superior execution; Develop innovative services and products to meet the evolving needs of customers; and Further develop our world class capabilities by strengthening our brands, attracting and developing the best talent and investing in technology. Core Values ACT WITH INTEGRITY RESPECT EVERYONE EVERYWHERE PROVIDE INDIVIDUAL OPPORTUNITY & ACCOUNTABILITY IMPROVE CUSTOMERS LIVES SUPPORT OUR COMMUNITIES Wyndham Worldwide s Corporate Social Responsibility program focuses on key strategic programs to reduce our environmental footprint, provide an exceptional culture for associates to achieve their personal and professional goals and make positive impacts within our communities. To deliver our program, we focus on three key pillars: our people, planet and places. We emphasize innovation and partnership with our suppliers, franchisees, and key stakeholders. Wyndham Worldwide Receives Industry Leader, North America, Bronze Class from RobecoSAM Wyndham Worldwide was once again recognized by RobecoSAM for our effort in sustainability. This year the Company was named a Bronze Class Sustainability Leader in the 2017 Sustainability Yearbook, as well as an Industry Leader. The Sustainability Yearbook lists the world s most sustainable companies in each industry and provides thought-provoking snapshots of the main trends, challenges and opportunities with the aim to bridge the gap between corporate sustainability and sustainability investing. In addition to being within the top 15 percent of their industry, companies need to achieve a score within 30 percent of the best-performing company in their industry to be included. Throughout this report we have highlighted how innovation is integrated into the fabric of our company with this symbol. STRATEGY AND GOVERNANCE Wyndham Worldwide Corporate Social Responsibility Report 9

10 GOVERNANCE Wyndham Worldwide s corporate governance mechanisms are structured to ensure the integrity of our Core Values. Our Board of Directors Our Board of Directors is comprised of eight members, seven of whom are independent directors, as defined by the rules of the New York Stock Exchange. Our independent directors bring experience, oversight and expertise from outside the Company and our industry, with the Chairman and CEO providing company-specific experience and expertise. Stephen P. Holmes is Chairman of the Board and Chief Board of Directors: Michael H. Wargotz, Myra J. Biblowit, Executive Officer of Wyndham Worldwide. The Board James E. Buckman, Stephen P. Holmes, Brian Mulroney, believes that the combined role of Chairman and CEO Pauline D. E. Richards, George Herrera, Louise F. Brady. promotes strategy development and execution, and facilitates information flow between management and the Board, all of which are essential for effective governance. At Wyndham Worldwide, diversity is fundamental to our business, and the composition of our Board of Directors reflects that philosophy. Our Board has Caribbean American and Hispanic representation and in 2016 we added a third female director. Wyndham Worldwide is also fortunate to have The Right Honourable Brian Mulroney, who was Prime Minister of Canada from 1984 to 1993, serve on its Board of Directors. As Prime Minister, Mr. Mulroney was recognized for environmental leadership named the Greenest Prime Minister in Canadian History for legislative efforts to improve air quality, maintain biodiversity, and reduce pollution. Environment and Social Oversight The Board of Directors, through the Corporate Governance committee, oversees and is updated on the performance and compliance of the Corporate Social Responsibility programs: Our CEO serves on the Corporate Governance committee and provides input into the strategy and direction of our Corporate Responsibility program. Our Chief Human Resources Officer and Senior Vice Presidents of Corporate Social Responsibility, Diversity, Ethics, and Wellness provide updates to the entire board and the Corporate Governance committee. Within our Board s Corporate Governance committee, areas of focus include our annual goals related to social and environmental performance, associate development and compliance. On behalf of the Wyndham Worldwide Board of Directors, we are proud of our Company s progress in exploring and adopting innovative environmental practices that work to reduce costs and increase efficiencies while improving the world around us. As global markets continue to grow and integrate, the travel and tourism industry has an increasing ability and responsibility to help shape sustainability innovation on the world stage. As a hospitality leader, Wyndham Worldwide continually seeks partnerships that aim to reduce the industry s environmental impact, while increasing the engagement of the millions of people we serve and work with around the world. - THE RIGHT HONOURABLE BRIAN MULRONEY, MEMBER, BOARD OF DIRECTORS STRATEGY AND GOVERNANCE Wyndham Worldwide Corporate Social Responsibility Report 10

11 GOVERNANCE The Corporate Social Responsibility (CSR) Leadership Council Wyndham Worldwide has established the CSR Leadership Council, which includes key Executive Leaders and the Chief Executive Officers of Wyndham Vacation Ownership, Wyndham Destination Network and Wyndham Hotel Group as well as Senior Leadership members in the business units and representatives from core functional areas. The CSR Leadership Council is responsible for developing and implementing the Wyndham Worldwide Corporate Social Responsibility Strategic Plan and is led by the Senior Vice President of CSR. The Council s key role is to share best practices, facilitate and coordinate initiatives across the enterprise, and build and develop internal and external resources. It oversees the tracking and measuring of social programs, our environmental footprint, legislative compliance and communication/reporting of the program. The council engages with each business unit s Councils and external stakeholders, such as franchise owners, homeowner associations and vendors to help develop and implement CSR programs: BOARD OF DIRECTORS/ EXECUTIVE OFFICERS Corporate Governance Committee and Board of Directors CSR LEADERSHIP COUNCIL WYNDHAM CSR WORKING GROUPS STRATEGIC PARTNERSHIPS Academic, NGO, Suppliers, Government WYNDHAM CSR COUNCIL GOALS: TRAIN, EDUCATE, TRACK, MEASURE AND COMPLY Wyndham Philanthropy Program Ethics & Compliance Human Rights Strategic Sourcing HOME OWNERS ASSOCIATIONS AFFILIATES AND HOMEOWNERS FRANCHISEE ADVISORY BOARD STRATEGY AND GOVERNANCE Wyndham Worldwide Corporate Social Responsibility Report 11

12 MATERIALITY Guided by the Global Reporting Initiative s materiality principles and approach, we continue to engage with industry experts and stakeholders to assess the materiality of key economic, social and environmental topics for our industry and our Company. Collaboration with the International Tourism Partnership and our Stakeholders Wyndham has worked in partnership with the International Tourism Partnership (ITP), more than 15 international hotel companies and more than 200 internal and external stakeholders to provide a voice for environmental, social and economic issues in the hospitality industry. We recognize that our long-term business interests are fundamentally linked to environmental, social and economic stability. But the core questions remain: What is material and what is most relevant to our industry? Our Environmental, Social and Economic Materiality Matrix To begin to answer these questions, surveys and follow-up interviews with more than 50 stakeholders were utilized. To develop our materiality matrix, we conducted our own survey of a sample representation of our stakeholders. We also incorporated the findings from our work with ITP as well as recent findings from the World Travel & Tourism Council (WTTC). SECURITY LONG-TERM ECONOMIC TRENDS/ISSUES (INCLUDING PUBLIC HEALTH) ENVIRONMENTAL MANAGEMENT: ENERGY & WATER USE, WATER POLLUTION HUMAN TRAFFICKING BUSINESS ETHICS AND COMPLIANCE DATA PRIVACY / CYBER SECURITY Potential or Actual Stakeholder Concern PRESERVING OFFICIAL HERITAGE FREEDOM OF ASSOCIATION OCCUPATIONAL HEALTH AND SAFETY TRANSPORTATION & CONSTRUCTION MATERIALS BIODIVERSITY SOLID WASTE CHILD & FORCED LABOR COMMUNITY ENGAGEMENT / CHARITABLE GIVING IMPACT FROM PRODUCTS AND SERVICES: LOCAL SOURCING AND PURCHASED GOODS ANIMAL WELFARE FOOD WASTE BRIBERY & CORRUPTION LABOR STANDARDS CLIMATE STRATEGIES CORPORATE GOVERNANCE INNOVATION HUMAN CAPITAL & STAFF DEVELOPMENT LOCAL ECONOMIC DEVELOPMENT Potential or Actual Impacts to Wyndham Worldwide or our Industry *The five critical issues for hotels, as identified by the WTTC, are noted in green. Building upon these preliminary findings, we plan to continue active industry and stakeholder engagement to prioritize and address key issues so that we can drive leadership to address critical sustainability topics for hotels and the travel and tourism industry. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 12

13 MATERIALITY In our Corporate Social Responsibility Report, we aim to focus our disclosures to address key topics that have been identified as of medium or high impact to our business and concern to our stakeholders. Defining Our Focus Areas Our assessment of materiality informs our Company s CSR focus areas and current goals: CSR Focus Areas Material Topics Goals Environment & Sustainability Community & Philanthropy Diversity & Inclusion Ethics & Human Rights Health & Wellness Climate Change Energy and GHG Emissions Sustainable Sourcing Water Waste Biodiversity Renewable Energy Associate and Community Investment Employee Diversity and Equal Opportunity Supplier Diversity Ethical Conduct Anti-Corruption Regulatory Compliance Protection of Children from Exploitation Human Rights in Operations Supplier Labor and Human Rights Practices Employee Wellness Occupational Health & Safety Customer Health & Safety Reduce greenhouse gas emissions by 40% and water consumption per square foot by 25% by 2025 from 2010 baseline Purchase over 250,000 lbs. of shade grown coffee per year and continue planting trees in forests damaged by wildfire or disease, surpassing our goal of planting 1 million trees, which was reached in 2016 Procure 30% of our $2.5 billion spend from suppliers who meet our Wyndham Responsible Supplier criteria by 2020 Generate 10% of total electricity through onsite renewable energy and 30% RECs and offsets by 2035 Achieve 40% waste-to-landfill diversion rate by 2025 Positively impact 1 million people by 2025 through our corporate social responsibility programs Install 25 water filtration systems in rural China by 2025 Support diversity and inclusion in our workforce through our program, partnerships and six associate business groups Continue to promote a culture of ethics and compliance from the top-down across all operations Partner with industry to proactively address human trafficking and other human rights issues in the travel and tourism industry and train/educate our owned, managed and leased assets by 2018 Survey 100% of existing and new Wyndham Strategic Sourcing approved suppliers for human trafficking Maintain Health and Safety Management System to protect health and safety of employees and guests Continue to advance employee wellness through our award-winning Be Well program Have 50% of U.S. based associates complete a health assessment, biometric screening and/or annual physical by year end 2017 MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 13

14 MATERIALITY Aligning to the UN Sustainable Development Goals We have also applied the principles of materiality to the UN Sustainable Development Goals framework, prioritizing action toward the following goals: Goals How We Plan to Execute Tracking Our Progress Support low-income families and microenterprises through our community programs, education initiatives and procurement activities Address hunger through our community programs Promote nutrition among associates and guests Support suppliers that engage in sustainable agriculture practices Partner with organizations that address public health issues, including hygiene and alcoholism Charitable contributions Clothing donations Percentage of spend from diverse suppliers Charitable contributions Food donations Percentage of spend from responsible suppliers Cage-free eggs and sustainable purchased seafood Number of people provided access to improved hygiene through donations to the Clean the World program Continue to advance associate wellness through our award-winning Be Well program Participate in initiatives to build and enhance skills in local communities Provide our associates with ongoing educational and talent development opportunities Continue to promote diversity and provide leadership opportunities among our female associates Support initiatives that empower women and girls through our community programs Develop women-owned businesses through Wyndham Diverse Suppliers Program Develop targeted programs to address water challenges for locations with identified water risks Achieve 2025 target to reduce water consumption and continue to invest in water efficient technologies Number of people and families struggling with addiction reached through affiliation with Shatterproof Number of employees who took physicals and screenings and received wellness credits Number of people reached through our affiliations with Save the Children, Christel House, Step Up for Students and New Jersey Rehabilitation Tax Credit Program Number of future hospitality workers provided with training opportunities Percentage of spend from women-owned businesses Percentage of females in senior management at Wyndham Worldwide Number of women provided equal pay through the Arbor Day Foundation Water reduction per square foot ( ) Number of children helped by Wyndham s installation of water filtration systems in China MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 14

15 MATERIALITY Aligning to the UN Sustainable Development Goals (continued) Goals How We Plan to Execute Tracking Our Progress Provide local hiring opportunities in the travel and tourism industry as we continue to expand across the globe Number of jobs created globally and in emerging markets and/or areas in high unemployment Be at the forefront on industry initiatives to address human trafficking and human rights issues in the travel and tourism industry Strictly enforce our Supplier Code of Conduct Embark on a multi-decade journey to reduce our greenhouse gas emissions in alignment to what is required to limit the rise in global temperatures to no more than 2 Celsius compared to pre-industrial temperatures Increase amount of renewable energy in our portfolio and purchase credible carbon offsets Support supply chain innovation through Wyndham responsible procurement programs Promote and expand best practices for biodiversity protection across our properties Partner with suppliers to make a meaningful impact to protect forests and biodiversity Continue to advance sustainable development through active participation in industry initiatives with the World Travel and Tourism Council, International Tourism Partnership, Department of Energy, and other global partners Number of people and suppliers trained and educated through affiliations with the International Tourism Partnership, Polaris Project, ECPAT, and Sabre Number of suppliers that acknowledge the Supplier Code of Conduct Carbon reduction per square foot ( ) Amount of renewable energy generated Reach of carbon offsets including those from business travel in collaboration with Avis and United and track employee footprint Percentage of spend from responsible suppliers Millions of rainforest acres preserved through affiliation with Arbor Day Foundation and number of trees planted Acres of wetlands protected in partnership with Natuurmonumenten Number of people reached through global partnerships Reach of projects to advance industry standards and best practices specific to travel and tourism such as: hotel carbon and water measurement, incentives, certifications, as well as the industry s environmental, social and governance reporting guidelines MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 15

16 STAKEHOLDER ENGAGEMENT Wyndham Worldwide s approach to stakeholder engagement is designed to be inclusive, strategic and resultoriented to respond to the key topics of greatest concern and opportunity. Throughout the year, we actively engage with our associates, shareholders, suppliers, communities and customers. As a result of the Company s diversified business model, each business unit has a unique set of customer stakeholders, which includes our third-party hotel owners and franchisees, timeshare owners and hotel and vacation rental guests. Additionally, we are active participants in leading industry associations and promoters of academic research to solve global environmental, social and economic challenges. ASSOCIATES Wyndham Diversity Be Well Wyndham Green CSR Council Members Training and Development Associate Business Groups Wyndham Worldwide Health & Safety Compliance & Ethics COMMUNITIES Wyndham Worldwide Charitable Foundation Wyndham Championship Wish Day & Volunteerism Serious Fun Children s Network Starlight Christel House Arbor Day Foundation One Foundation Save the Children GLOBAL PARTNERSHIPS Clinton Global Initiative U.S. Department of Energy's Better Building Challenge World Travel and Tourism Council International Tourism Partnership American Resort Development Association American Hotel Lodging Association United States Green Building Council Universities STAKEHOLDER ENGAGEMENT SUPPLIERS Wyndham Green Suppliers Wyndham Diversity Suppliers Global Strategic Suppliers SHAREHOLDERS Investors Governance Committee Board of Directors CSR Reporting/Rating Wyndham Worldwide External Certifications/Awards/LEED /GreenKey CUSTOMERS Developers Timeshare Owners Guests Franchisees/Owners Affiliates MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 16

17 STAKEHOLDER ENGAGEMENT Associates As a values-centered company that strives to lead through best-in-class service, associate engagement is critical to deliver economic, social and environmental benefits to all stakeholders across each of our business units. Engagement Objectives Educate our associates about sustainable and diverse programs. Provide practical tools and programs for associate involvement. Stimulate associate involvement and spread enthusiasm. Educate our associates about LEED certified buildings. Outcomes Engaged associates at each business unit through Global Green, Wellness and Diversity Councils. Continued to offer and expand our Associate Business Groups globally including more than 4,700 members. Trained over 72% of global associates in sustainability basics with Sustainability 101 training in Obtained associate feedback through annual Associate Engagement Survey, 83% participation. Continued to make advancements for our Count On Me! service culture, Be Well, Diversity & Inclusion, Leadership, Career Management and Training programs. Completed over 1,762 sustainability courses with the Wyndham Vacation Ownership Resort Team. Engaged associates through building tours and Lunch & Learn s targeting CSR initiatives. Recognized associates for sustainable practices through the Caught Green Handed award. Trained over 30,000 associates on compliance. Launched Associate Relief Fund to help employees experiencing hardship. Shareholders As a publicly traded company, our responsibility to deliver stakeholder value influences all of our efforts. We strive to serve our shareholders through strong corporate governance and risk management practices in addition to transparency on environmental, social and governance performance. Engagement Objectives Demonstrate Wyndham Green s top-down and grassroots approaches to sustainability. Provide mechanisms for informing and influencing shareholders about Corporate Social Responsibility. Outcomes Continued to report annually on sustainability and corporate social responsibility performance through Wyndham Worldwide s Corporate Responsibility website, 10K, Proxy Statements, GRI reports, CDP Climate Change Reports, Dow Jones Sustainability Indices and other reviews. Attended symposiums, conferences and developed reports related to investor ESG reporting, CSR, ethics, industry trends and best practices. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 17

18 STAKEHOLDER ENGAGEMENT Suppliers Wyndham Worldwide engages with suppliers representing both our direct spend and those utilized by our third party franchisees. The Company s critical suppliers include our information technology providers. Our franchisees critical suppliers include food and beverage, staff uniforms, cleaning and sanitary supplies and other goods and services providers used for daily operations at franchised hotels and properties. The Company believes that great opportunities exist to foster innovation, manage risk and promote our values through supplier engagement: Engagement Objectives Improve practices related to diverse and sustainable sourcing. Work with suppliers to develop more environmentally friendly, diverse and socially-responsible products. Review suppliers doing business in highrisk countries or offering high-risk products or services and conduct due diligence on our existing and prospective suppliers on an ongoing basis to ensure their ethical conduct meets our standards. Outcomes Continued to execute on targets to increase spend on Responsible and Diverse suppliers. Hosted fourth Wyndham Hotel Group Global Conference inviting more than 150 suppliers to participate and identified vendors with Green and Diversity designations. Recognized suppliers through the Vendor and Distributor of the Year awards as well as awarded Diversity and Green Supplier of the Year award. Screened all new suppliers on environmental, labor practices and human rights through Wyndham Responsible and Diversity Supplier survey and Supplier Code of Conduct enforcement. 27% of our $2.5 billion spend meets the Wyndham Responsible criteria. In 2016, Wyndham Worldwide achieved a 13.3% diverse supplier spend rate. Trained and shared information about human trafficking. Communities Wyndham Worldwide has a proud legacy of supporting communities and families. Through our focus on corporate social responsibility and the Wyndham Worldwide Charitable Foundation, we engage to create a positive impact and to respond to the needs of the communities we serve. Engagement Objectives Enhance the quality of childrens lives around the world. Make lasting contributions in the communities where we live and work. Leverage the time and talents of our associates to provide community service. Outcomes Continued support of Wyndham Worldwide Charitable Foundation s signature charities focused on children s well-being. Launched a global partnership with Save the Children. Title sponsor of the Wyndham Championship PGA tour since 2007, an event supporting local non-profits in North Carolina focused on education and wellness of children. Offered eligible associates the opportunity to participate in Wish Day volunteer events and provide pro-bono legal services to kids in need. In 2016 total charitable donations and in-kind equaled $6.3 million. In India we participated in the New Companies Act where 2% of our average net profits for our RCI India group went to three nonprofit programs focused on women and under-privileged youth. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 18

19 STAKEHOLDER ENGAGEMENT Customer-Hotel and Rental Exchange Owners The vast majority of the hotel properties that are associated with Wyndham Hotel Group are independently owned and operated by franchise owners and hotel development companies. With responsibility for the daily management and overall facility operations, these valued customers are critical to the continued success of our business, and play a role in driving the strategy and direction of our global sustainability efforts. Our rental exchange business offers unique accommodations ranging from houseboats, cottages, bungalows, and rental sites. The collaborative efforts and continued engagement of our owners are important distinctions for the Wyndham CSR program: Engagement Objectives Gain buy-in on best practices where the Company does not have operational control. Demonstrate return on investment for environmental initiatives that require capital expenditures. Stimulate stakeholder involvement and spread enthusiasm. Assist owners in capturing revenues from +$100 million Green Request For Proposals (RFPs) from customers that want to book sustainable hotels. Continue the One Foundation Clean Water program to provide clean water filtration systems in China. Enhance brand reputation and guest satisfaction by implementing targeted CSR programs. Decrease environmental impact and increase guest enjoyment through our Landal GreenPark s Expedition Zero program, with a goal of becoming carbon neutral by Outcomes Conducted training and educational workshops on the Wyndham Green and CSR Programs to more than 6,000 hotel franchisees at annual conference. Polaris conducted human trafficking training at hotel conference. Convened Green Franchisee Advisory Board and Champions of Green Panel to showcase, test and share best practices to advance sustainability in the Wyndham Hotel Group portfolio. Promoted sustainable practices in resort development through Wyndham Vacation Ownership Eco-Resort recognition partners. Developed LEED certifiable hotel prototypes for Baymont Inn & Suites, Wyndham Garden, Microtel Inn & Suites, Days Inn, and Super 8 for owners and franchisees. Trained more than 900 General Managers and owners in leadership operations and the Wyndham Green Program at the Wyndham Hotel Group s School of Hospitality. Held 2nd annual Corporate Social Responsibility Reception at hotel conference called Traveling Together for a Better World. Ongoing hotel training and education of how to meet the RFP requirements to track and reduce their environmental footprint. Certified over 2,000 hotels and Wyndham Destination Network properties with Green Certification. Offered green products and services for purchase that reduce our environmental footprint. Installed four water filtration systems in schools in rural China, providing access to clean drinking water to 5,000 children and their families for the first time. Rolled out two CSR programs within Wyndham Hotel Group: Travelodge is the official sponsor of the National Parks Conservation Association focused on sustainability and Baymont Inn and Suites has added a hometown host role to its staff in partnership with The Arc to employ more people with intellectual and developmental disabilities. Landal GreenParks certified over 62 parks and has over 92 electric vehicles and over 40 e-vehicle charging stations. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 19

20 STAKEHOLDER ENGAGEMENT Customers-Timeshare Owners Wyndham Vacation Ownership is the market leader in timeshare resorts, with timeshare owners as the key stakeholders. As a result of engagement with timeshare owners on environmental stewardship, Wyndham Vacation Ownership has received the ARDY Award from the American Resort Development for its green certification program and was recognized by the Department of Energy as the Implementation Model for the Industry. Engagement Objectives Educate and motivate owners about their role in reducing environmental impacts. Provide education and training for timeshare owners to improve energy efficiency and reduce environmental impact. Outcomes Implemented green certification program at all Wyndham Vacation Ownership properties. Educated on sustainable practices as part of training during the Home Owners Association annual meeting. Provided regular updates on Wyndham Green program throughout the year. 207 timeshare resorts are estimated to be green certified using a third party like Green Key, State, and TripAdvisor Green Lodging Programs. Partnered with the Arbor Day Foundation to educate timeshare owners about biodiversity and conserving our rainforests. More than one million trees have been planted since Offer green products such as amenities, cleaning solutions, and bags. Customers-Guests Central to our vision for market leadership is our Count On Me! service program and commitments. Providing best-in-class service to our hotel and vacation rental guests is at the heart of each of our brands, and through our Wyndham Green program, we also engage to empower our guests to partner with us to reduce our impact to the environment. Engagement Objectives Educate and motivate guests about their role in reducing environmental impact during their stay. Leverage the Company s expertise to help guests be more sustainable during and after their hotel stay. Outcomes Monitored guest satisfaction through surveys, industry benchmarks and establishment of key performance indicators such as our net promoter score. Over 90% of Wyndham Hotel Group s global franchised and managed hotel portfolio utilizes a linen re-use program, saving over 300 million gallons of water annually. Continued Wyndham Green s Program for Kids which was designed to teach children about the environment and how they can positively impact the world around them. Under the Vacation Ownership team, launched the first kids recycling app. At Wyndham Vacation Ownership, 123,637 pounds of food were donated by owners in our Wishes Food Donation boxes. Binny s Recycling Adventure is Wyndham s first kids app and was rolled out to Wyndham Vacation Ownership through the Wyndham Green Kids Program. The app teaches kids how to recycle through a fun and interactive game. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 20

21 GLOBAL PARTNERSHIPS For more than a decade, Wyndham Worldwide has actively engaged with leading global associations and research institutions. When we engage, we do more than write checks we are active participants in sharing, developing and advancing industry best practices and standards for CSR to proactively address global challenges facing business, society and the travel and hospitality industry. Engagement Objectives Encourage participation in the industry s activities to promote sustainability, climate change activities and corporate social responsibility. Engage academic institutions to conduct further research in sustainable hospitality. Outcomes World Travel and Tourism Council: Completed eighth year of partnership to establish and advance CSR guidelines for travel and tourism. International Tourism Partnership: Served on working groups to define material CSR topics for sector and promote industry development of science-based emissions reduction targets as well as Human Rights best practices and water reduction goals. American Hotel and Lodging Association: Participated in the Sustainability Committee s advocacy and communication of engineering and environmental issues in the lodging industry for sixth year. American Resort Development Association: Chaired Diversity & Inclusion Taskforce and Florida Diversity Council for third year. British Hospitality Association: Sponsored and participated in the development of social and environmental policies. Global Business Travel Association: Chaired Sustainability Committee for third year and received the Icarus Award for Outstanding Sustainable Performance. Clinton Global Initiative: Participated in carbon reduction challenges and crosssector collaboration discussion for fifth year. Cornell Sustainability Roundtable: Convened with industry leaders, including CEOs and Board members, to discuss emerging sustainability topics at Hotel Sustainability Roundtable. U.S. Green Building Council: Continued participation in both the New Jersey and National programs and chaired the Board of Directors of NJ. Universities: Continued active partnerships and involvement with Cornell, Cambridge, Montclair, Columbia and Farleigh Dickinson Universities focusing on sustainability roundtables, panels, research and other leadership and educational programs. Government Programs: Participated in the United States Department of Energy s Better Building Challenge program for fifth consecutive year. Diversity Organizations: Participated in the National Minority Supplier Development Council, National Gay and Lesbian Chamber of Commerce, Women s Business Enterprise National Council, National Black, Hispanic and Asian MBA organizations and continued Diversity scholarship program with Hispanic and historical Black colleges. Community Partnerships: Continued partnerships with Big Brothers Big Sisters, American Cancer Society, Kids in Need of Defense, Christel House Week, Pendleside Hospice, Magpas and Kichener s Air Ambulance and the Serious Fun Children s Network and Right to Play organizations. Arbor Day Foundation: Partnered with the Arbor Day Foundation for fifth year to plant more than 100,000 trees and purchase more than 280,000 lbs. of coffee annually, saving more than 28 million square feet of rainforest. The program surpassed its goal of planting 1 million trees in % of proceeds goes to pay fair living wage, medical coverage and education for the coffee farmers children. Save the Children: Kicked off global partnership with Save the Children, investing in transforming children s lives around the world. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 21

22 GLOBAL PARTNERSHIPS World Travel and Tourism Council Since 2009, Wyndham Worldwide has worked closely with the World Travel and Tourism Council (WTTC), focusing on establishing sustainability and climate change guidelines for the industry. Our Chairman and CEO, Stephen P. Holmes, has been a WTTC Executive Chair for over eight years and our company actively participates in the WTTC s Human Capital Working Group. The group is focusing on the 75 million unemployed youth and actively developing strategies to address this global challenge. Wyndham Worldwide s SVP of Corporate Social Responsibility chaired the WTTC s Sustainability Working Group and produced a set of resources outlining key trends and guidance for travel and tourism businesses on ESG reporting entitled Environmental, Social, Governance Reporting Trends and Guidance. For the last three years we have actively participated with the Tourism for Tomorrow winners of the environmental, social, and innovation categories to demonstrate and recognize best practices in the industry. The Sustainability Working Group also published Travel & Tourism Connecting Global Climate Action in advance of the landmark climate change agreement reached at COP21 in Paris. This report outlined the proactive steps that the industry is taking to address climate change. In 2016, WTTC did a study called Understanding the Critical Issues for the Future of Travel and Tourism which has been used as a road map to help the industry move forward and be a force for good. The key areas of critical concern for the industry were the degradation of ecosystems, biodiversity, and landscapes; the impact of climate change on destinations; safety and security preparedness and response; and reduced travel to destinations with health crises. WTTC and Wyndham along with the United Nations and global partners are working towards developing best practices for the industry to solve for these ongoing concerns. International Tourism Partnership Wyndham Worldwide serves on the Executive Committee of the International Tourism Partnership (ITP). In collaboration with the ITP, Wyndham is currently focused on a series of initiatives to support our corporate social responsibility platform, which includes the following: Defining the material topics for the travel and tourism industry and further developing science-based industry targets for water and carbon emissions. Identifying and assessing specific human and labor issues for the travel and tourism industry. Establishing industry standards and targets to protect human rights, ensure labor standards and increase youth employment in the travel and tourism industry. Developing and implementing the Hotel Carbon Metric and Water Metric initiatives. MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 22

23 GLOBAL PARTNERSHIPS United States Green Building Council Wyndham Worldwide has partnered with the United States Green Building Council (USGBC) since 2011 to promote the building of environmentally responsible and high performing structures. For the last three years, the Company served as the Chair of the Board of Directors for the New Jersey Chapter and has worked closely with the organization to support sustainability outreach and education within the state as well as certify 45% of our corporate facilities through the LEED program. In the state of New Jersey the organization has received over one million dollars in education grants used for sustainability education. The organization has positively impacted over 15 pieces of New Jersey legislation and helped the development of master plans for New Jersey schools. The organization annually recognizes LEED and innovative green practices throughout the state of New Jersey. Currently there are over 4,700 LEED Credentialed professionals in the state of New Jersey. The USGBC NJ has 1,500 members, representing over 250 New Jersey businesses, who understand and leverage the expertise of the USGBC NJ for continuing education, industry networking and keeping up with the advances in the major Green Building Rating systems Honorees at the 2017 USGBC NJ Emerald Awards Gala Market Overview and Economic Benefit According to the Booz Allen Hamilton Green Building Economic Impact Study, the following benefits have and will occur over the next several years: Green Construction between will grow and contribute $20.5 billion in GDP 241,000 jobs and create labor earnings of $13.7 billon LEED certification between will grow and contribute $8.0 billion in GDP 92,000 jobs MATERIALITY AND ENGAGEMENT Wyndham Worldwide Corporate Social Responsibility Report 23

24 FOCUS AND PERFORMANCE The Company maintained its leadership in sustainability best practices in 2016, achieving a nearly 33% reduction in carbon emissions and 20% reduction in water consumption per square foot of its operationally controlled assets versus its baseline footprint in The reduction in carbon emissions was achieved through energy efficiency measures, renewable energy, and strategic energy credits and offsets. Learn more at wyndhamgreen.com Since its launch in 2006, Wyndham Worldwide has invested in exploring and adopting innovative sustainable practices through its Wyndham Green program, which focuses on sustainability across the Company. Focused on education and innovation, the program is a way of living and working based on the Company s vision and core values, enhancing customers lives by improving the environment, supporting global and local communities, and developing sustainable programs that deliver economic benefits. Focusing Our Sustainability Efforts Wyndham Green works to continually reduce the Company s environmental impact by focusing efforts and developing solutions around six core focus areas. Energy Conservation: Through increased awareness, innovation and teamwork, we are establishing initiatives targeting new, energy-saving alternatives. Water Conservation: Wyndham Worldwide is using products and implementing services that promote cleaner water as well as more conservative and efficient consumption. Recycle and Re-Use: Wyndham Worldwide continues to adapt green practices to reduce the amount of glass, paper, plastic and waste generated by substituting printed correspondence with , adding single-stream recycling bins, and using FSC-certified recycled paper. Education: From informative newsletters, to team-building, to finding alternative commuting solutions, Green Teams educate and inspire their fellow workers to spread the word. Community: From recycling programs, to purchasing organically grown products, to the construction of a green headquarters building, the favorable impact of Wyndham Worldwide s green initiatives and the positive example they set reach far beyond the local level. Innovation: From awareness programs to renewable energy, Wyndham Worldwide s associates are developing and implementing innovative solutions that inspire others to do the same. Each of our three business units is tasked with executing programs related to Wyndham Worldwide s sustainability core focus areas through our dedicated Global Green Council. In addition to delivering our sustainability efforts at our operationally controlled assets, Wyndham Hotel Group has more than 7,800 franchise locations that fall outside our specified boundary. In an effort to promote sustainability and our six core areas of focus to the franchisee population, the Company provides access to all of our programs and invites elite performers to sit on the Green Franchisee Advisory Board. PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 24

25 FOCUS AND PERFORMANCE A Disciplined Approach to Increasing Operational Efficiency Climate change, water risk and waste minimization have influenced both Wyndham Green s short and long-term efficiency strategies. The Wyndham Green team, along with the Wyndham Green Council, is engaged in a constant evaluation and improvement cycle to set and achieve short and long term goals while delivering triple bottom line benefits. As part of our continuous improvement plan and in accordance with United Nations Climate Change Conference in Paris, Wyndham Worldwide has committed to setting long-term climate change goals that align with science based targets. These goals will define the action plans moving forward to 2050, and set interim targets to gauge progress. In addition to carbon emissions we will re-evaluate water conservation and waste minimization goals as needed to meet current and future environmental concerns. To ensure success, the Wyndham Green team delivers a host of tools and resources to ensure that goals are met by training and educating our associates, franchisees and timeshare owners to raise awareness and engage them in our sustainability strategy. In addition, we develop programs that focus on low-to-no cost initiatives that increase efficiency and reduce waste at our hotels and timeshare resorts and also develop new green products and services for guests and owners. Our long-term strategy is focused on using our environmental management system, the Wyndham Green Toolbox, and by developing programs for larger capital investments while providing access to incentives and rebates and other financing options. Our program has resulted in operational savings of more than $81 million since 2010 as well as enhanced our brand reputation. We have been recognized as an industry leader by CDP for our energy and carbon management and we engage with the industry and NGO partners to drive energy efficiency and climate change strategies. Wyndham Green Strategic Snapshot 2016 KPI Energy and Emissions Water Waste Goals Progress Key Strategies Milestones Challenges and Opportunities Achieve 40% reduction in greenhouse gas emissions per square foot by 2025 (from 2010 baseline). By 2035 have a minimum of 10% of electricity from on-site solar and 30% from RECs. Landal GreenParks to be carbon neutral by 2030 From 2010 to 2016, Wyndham has reduced greenhouse gas emissions per square foot by 24% without offsets and 33% with offsets. As of 2016 solar is.48% and RECs are 5.5% of total electricity. Energy efficiency projects (including HVAC upgrades and LED lighting) Behavioral change initiatives Renewable energy investments Energy efficiency investments 125 energy and emissions reductions projects completed 154 properties using renewable energy Over 2,000 properties participating in a Green certification program Landal GreenParks reached a total of 68 parks certified and has over 92 electric vehicles and over 40 e-vehicle charging stations Achieve interim 2025 goal to maintain trajectory for science-based target of 90% reduction per square foot Expand renewable energy generation, RECs, and integrate new properties into portfolio to support science-based target Achieve 25% reduction in water consumption per square foot by 2025 From Wyndham has reduced water consumption per square foot by 20%. Water efficiency projects (including low flow fixtures) Landscape management Behavioral change initiatives Assist water stress regions to further upgrade to low and ultra-low flow fixtures. Continue to implement water efficiency measures as our global portfolio expands Prioritize properties with greatest water consumption and exposure to local water risk Advance best practices and engage associates to reduce, reuse and recycle waste from our properties and corporate facilities Achieve diversion rate of 40% by 2025, 50% by 2035 and 60% by 2050 Wyndham has partnered with Waste Management to reduce waste-to-landfill at corporate facilities, and promote and share best practices across our portfolio. As of December 2016 our diversion rate was 30.5% Walking the talk at corporate facilities Paper recycling programs (Shred-It) Organic composting programs Donations of furniture, fixtures, equipment and toiletries for re-use Continued to grow Waste Management program to increase diversion rate and deliver savings to our properties Achieving Everyday Sustainability Training rolled out on Green Front Desk Management including practical waste and reduction guidelines Further engage hotel staff, including housekeeping and food and beverage, to divert waste from landfill Obtain credible baseline to track progress of company-wide targets PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 25

26 FOCUS AND PERFORMANCE Leveraging Technology and Managing Performance: Wyndham Green Toolbox Wyndham Worldwide utilizes the Wyndham Green Toolbox, a proprietary online environmental management system, developed to manage our energy, emissions, water and waste performance globally. Developed in 2010, the Toolbox is a state-of-the art system that was created to be flexible, scalable and customizable to match the Company s global presence across its business units. In 2015, Wyndham Worldwide implemented a new more powerful Toolbox. Included with the new Toolbox are multiple levels of automation which allow properties to directly receive utility data feeds to increase accuracy, timeliness of reporting and allow properties to focus on efficiency measures, track projects and drive performance. A SUSTAINABLE SOLUTION GREENCIRCLE AUDITED In 2016 the Wyndham Green Toolbox was updated with Key Performance Indicator (KPI) widgets to track performance in a way that enhances the user experience, making the information more engaging and easier to understand. The KPI widgets include gauges, radar plots, and images, all of which can be customized to suit user needs GOAL CARBON * -13% -16% -20% -21% -33% 40% ** BY 2025 WATER -6% -16% -18% -18% -20% 25% ** BY 2025 ONSITE SOLAR (% OF TOTAL ELECTRICITY) 0.08% 0.48% 10% BY 2035 RECs (% OF TOTAL ELECTRICITY) 2.1% 5.5% 30% BY 2035 *Includes RECs and carbon offsets. **Per SQ FT from 2010 baseline. ENERGY AND WATER COST SAVINGS (IN MILLIONS USD) $ $68.20 $71.50 $ $41.90 $23.50 $4.00 $ PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 26

27 FOCUS AND PERFORMANCE ENERGY AND EMISSIONS A Multi-Year Commitment to Reducing Energy Consumption and Managing Performance The Wyndham Worldwide global carbon footprint is driven by our facilities and 98% comes from electricity, natural gas and fuels. Focusing on our owned, managed and leased assets, Wyndham Vacation Ownership and its timeshare resorts contribute 42% of the overall emissions followed by our hotels at 39%. The remaining emissions are from our managed Wyndham Destination Network portfolio, namely Landal Green Parks and corporate office space. Wyndham Worldwide set 2010 as a baseline year, and tracks performance against the baseline using an intensity of carbon equivalent per square foot to normalize across the business units. As of year ending 2016, Wyndham Worldwide reduced its emissions intensity by 33%, including the impact of offsets. Wyndham Worldwide has been continuously measuring and utilizing proven conservation strategies such as energy-efficiency retrofits, re-lamping to energy efficient lighting options, installing programmable thermostats, utilizing low flow aerators and showerheads and following a rigorous internal timeshare based green certification program. The Company reviews its top energy consumers and emitters on a quarterly basis. Since Wyndham Worldwide operates three distinct business units, the top energy consumers are handled on a case by-case basis. Data is reviewed collaboratively with each location, and areas for improvement are identified as an effort to reduce energy and/or water consumption. Opportunities for improvement can range from simple staff training programs such as, Turn-it-Off, or complex measures such as the installation of energy management systems. The opportunities begin with low-to-no cost measures and proceed through capital measures involving energy audits. In 2016, Wyndham Worldwide had a significant energy efficiency project portfolio in addition to low-to-no cost and behavioral based projects. The majority of projects can be classified into the following: Product Description Energy and CO2 Savings Expected Payback LED Lighting Retrofits Yes Average 1 to 3 years HVAC Equipment Maintenance and Replacement Yes Average 6 to 10 years Hot Water Heater Replacement Yes Average 6 to 10 years Variable Frequency Drives Yes Average 3 to 5 years Energy Efficient Appliance Replacement Yes Average 6 to 10 years Central Boiler Upgrade Yes Greater than 10 years In addition, Wyndham Worldwide completed several on site solar projects in the Wyndham Vacation Ownership portfolio. A total of eight Wyndham Vacation Ownership resorts produced solar energy in 2016 and generated an estimated 2,684,000 kwh of alternative energy. These projects serve not only an environmental need, but also deliver an economic value proposition to each of the managed resorts. Within only three months of production in 2016, the solar projects delivered an avoided cost savings of over $21,000. The power purchase agreements used to finance these projects effectively freeze energy rates at 2016 cost levels so energy costs will be hedged over the 20 to 25 year agreement duration as energy costs rise in the future. The amount of on-site solar projects is expected to increase in the coming years as solar becomes more economically viable. PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 27

28 FOCUS AND PERFORMANCE WATER Mobilizing To Protect Global Water Resources In 2016, Wyndham Worldwide s water withdrawals were 48 gallons per square foot, declining 20% towards our ten-year goal in the first six years. Through our water conservation programs, we strive to use products and implement services that promote cleaner water as well as more conservative and efficient consumption. As such, each of our three business units is concentrating on ways to reduce water used throughout its brands and corporate office space. Wyndham Worldwide locations in all business units globally, including franchise locations, are encouraged to use low flow showerheads, faucet aerators and consider other conservation programs, including low flow toilets, urinals and minimizing water loss due to poor landscaping management practices. On a quarterly basis, our properties purchase over 9,000 efficient fixtures through Wyndham Worldwide s Strategic Sourcing website. Those fixtures save approximately 40 million gallons over the life of products. We have developed a series of programs and engagement initiatives with our guests, suppliers and franchisees to support our water conservation plan. Guest sustainability programs, in particular, are a priority for the Company. By participating in our towel and linen re-use program at our hotels, guests can choose not to have their linens and towels laundered every day reducing both water and energy consumption. We conservatively calculate that this program saves over 300 million gallons of water on a yearly basis. Diving Deeper to Address Local Water Risks We have assessed our water risk from owned, managed and leased properties in our portfolio using the World Resource Institute s Aqueduct tool and the World Wildlife Fund s Water Risk Filter. Based on the location of our properties, we considered a series of risks, which included water scarcity, water stress, flood occurrence, pollution and overall water risk, across thousands of properties in our portfolio. Based on the findings of our water assessment, 26 properties in the United States, Canada, Puerto Rico, Virgin Islands, Thailand and Singapore were prioritized due to overall water risk and/or degree of water scarcity. Additionally, some key growth markets most notably China- are subject to water risk. The results of the water risk assessment were presented to our Wyndham Green Council with the objective to develop targeted programs to address communities and properties with the greatest exposure to water risks. Utilizing Innovative Water-Saving Methods At Wyndham Vacation Resorts Seven Mile Beach Club in Australia, several unique programs have been implemented to help save water through recycle and reuse. The property harvests 23,650 liters of rain water and uses it for laundry when available. The water supplies two washing machines and two laundry troughs. The property also treats all onsite sewage and grey water from its apartments and other infrastructure and recycles it into irrigation water that feeds into an underground drip system below resort lawns. The above ground irrigation is supplied via a water storage dam, which saves approximately 100,000 liters of water per week. PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 28

29 FOCUS AND PERFORMANCE WASTE Waste is a complex global challenge with far reaching and long lasting impact. It is a major environmental effect of the hospitality industry throughout the world. Waste costs are increasing due to diminishing landfill space, while legislation for diversion is becoming increasingly stringent. Our waste reduction goal is to advance best practices and engage associates to reduce, re-use, donate and recycle waste from our properties and corporate facilities. Though measuring, monitoring and reducing waste to landfill continues to be a considerable challenge, Wyndham has embarked on a journey to minimize waste to landfill. Our strategy builds on Wyndham Green s commitment to reduce its environmental impact by implementing innovative sustainable practices through its Wyndham Green program. Our plan is simple. We are rolling out a program to reduce, donate and recycle using tools and strategic partnerships to support property participation across all business units globally. Using the waste hierarchy depicted here, we are concentrating our energy on the base of the pyramid. The program focuses on all of Wyndham s relevant waste streams which include: glass, plastic, aluminum, paper, soap, food, organics, kitchen grease, lamps, batteries, e-waste, mattresses, furniture, linens and carpet. DISPOSE TO LANDFILL CONVERT WASTE TO ENERGY RECYCLE COMPOST/DIGEST ORGANICS DONATE REUSE REDUCE/ELIMINATE We are working to set long term Diversion goals of: Diversion % 40% 50% 60% Progress Toward Recycling Goals Wyndham Hotel Group Managed Hotels Recycling Performance Wyndham continues to make notable strides toward its overall goals to reduce waste disposal to landfill, and implement recycling programs at our managed properties. The following metrics illustrate the positive recycling behaviors of our managed hotel properties, according to a survey of all North American managed Wyndham Hotel Group properties. 18% 9% 73% Recycling Program in Place No Recycling Program Recycling is Not Available in Area In 2016 Wyndham expanded its national program with Waste Management in an effort to build a cohesive waste program and leverage our portfolio to deliver value to the properties while increasing diversion from landfill. This program is just one step in an effort to meet long term waste to landfill minimization, but it is critical to ensure all properties are on one common waste program to streamline reporting initiatives. The program includes enhanced reporting for organic collection, Landfill Gas to Energy, Waste to Energy, recycling and landfill trash. Currently 20% of the Company s North America managed hotel locations are enrolled under the new program and as contracts expire WHG Diversion Rate new locations are added where applicable. For the properties enrolled in the program in 2016 the average diversion rate was Diverted approximately 40% and delivered almost $60,000 in value. The 43.56% corresponding chart illustrates the combined diversion rate for this 56.44% segment of managed hotel locations enrolled under the program. Trash Wyndham Vacation Ownership Recycling Performance The Wyndham Vacation Ownership business unit also continues to strive toward a higher diversion goal. In 2016, 37 WorldMark locations reported an average landfill diversion rate of 32%. PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 29

30 FOCUS AND PERFORMANCE WASTE Partnerships are Key to Action Wyndham Worldwide values both internal and external collaboration. We partner with organizations and entities that are closely aligned with our sustainability goals, working to find the most sustainable and economic options. Regarding waste, we look to partner with organizations that provide the Company with the best value while also adding value to our communities by means of environmental or social enterprise. Waste Management Wyndham has partnered with Waste Management to reduce waste-to-landfill at corporate facilities, Wyndham Hotel Group managed properties and Wyndham Vacation Ownership properties. Through this partnership, we have seen enhanced reporting and transparency that will ultimately result in an accurate baseline for which we can measure our diversion progress. Clean the World Clean the World leads a Global Hygiene Revolution to distribute recycled soap and hygiene products from more than 4,000 hotel and resort partners to children and families in countries with a high death rate due to acute respiratory infection (pneumonia) and diarrheal diseases (cholera) which are two of the top killers of children under five. Since 2009, Clean the World has distributed more than 35 million bars of soap in 100 countries. Beginning in September 2017, several Wyndham Hotel Group brands will be required to participate in the program, including Dolce, Wyndham Garden, Wyndham Grand, and Wyndham Hotels and Resorts LBS of Waste Collected (Diverted) Shred-it Shred-it is the largest document destruction company in the world, setting the standard for information security and workplace privacy, all built on a foundation of global sustainability and social responsibility. Crucially important to Wyndham s partnership with Shred-it is the assurance that all destroyed documents will be actively recycled. After the paper is securely shredded the confetti-sized pieces are bundled and recycled into paper products. Pounds of Paper Securely Recycled 2016 Soap Bars Distributed Shared 2016 LBS of Plastic Recycled 13,666 45,375 3,873 10, ,628,175 1,699,651 1,694,686 Number of Trees Saved 13,895 14,508 14, Plastic Bottles to Hygiene Kits PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 30

31 FOCUS AND PERFORMANCE EDUCATION Associate Sustainability Training Sustainability Training for New Hires Wyndham trains new hires on a high level overview of the corporate social responsibility programs within the Company. This is offered to all business units and includes sustainability. Function-Based Online Sustainability Training Wyndham Hotel Group and Wyndham Vacation Ownership rolled out a new online sustainability training program to associates. This new program, called Achieving Everyday Sustainability builds on the required Introduction to Sustainability. Achieving Everyday Sustainability has five modules that are job or function specific and include: Green Housekeeping Green Operations & Maintenance Green Food & Beverage Green Front Desk Green General Management Practices Through this new training program, associates are able to choose the function that aligns with his/her job responsibilities and choose only those course modules that are applicable. This function based approach makes the training easy to apply to everyday work tasks. Executive Leader Sustainability Training Sustainability training is also provided to Wyndham Hotel Group franchise owners and operators during the Executive Leadership Orientation presented by Wyndham Hotel Group s School of Hospitality Operations. The sustainability module called, Going Green and Saving Green: How to Improve Business through Sustainability, educates hotel owners on why sustainability makes good business sense for the operation of a hotel. Educational Campaign: Earth Day to Green Day Through activities and events, we promote and share best practices across our portfolio. In 2016, Wyndham embarked on an educational campaign tying sustainability in across the pillars of our CSR program. The campaign was titled The Human Impact of Going Green and its purpose was to show how all the aspects of CSR, including philanthropy, diversity, wellness, and human rights, worked together. The campaign began on Earth Day, with a challenge to associates to discover the human impact of going green by completing certain CSR tasks each day and concluded on Worldwide Green Day in October, which was celebrated with a focus on Green Living, Healthy Lifestyle, and Personal Development. The following examples illustrate our global participation in the Earth Day to Green Day campaign: Gurgaon, India Associates spent time outside planting flowers. Addis Ababa, Ethiopia Hosted a street cleaning and plant restoration event. Parsippany, NJ Associates learned about the importance of honey bees to the planet s survival and put together 300 hygiene kits that were distributed to local charities. Bãi Cháy, Vietnam Staff took a meaningful trip to a local homeless shelter to spend time with the residents, and deliver donated gifts and a nutritious meal prepared by the hotel chef. PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 31

32 FOCUS AND PERFORMANCE COMMUNITY Greening Our Corporate Facilities Wyndham Worldwide strives to innovate when it comes to sustainable facilities that positively impact our employees and communities. LEED Our Wyndham Vacation Ownership sales center in Branson recently earned LEED certification for Commercial Interior thanks to the continued focus on operational excellence from our Corporate Real Estate and Facilities Management teams. The sales center is our fifth corporate site and first revenue generating site to gain this recognition. Additionally, four corporate office locations in Parsippany, Orlando and Indianapolis have all received LEED recognition. This is close to 50% of our domestic portfolio by square feet and 29% of our entire domestic and international portfolio. ENERGYSTAR In addition to LEED certification, our corporate headquarters are also ENERGYSTAR certified from the Environmental Protection Agency. Our 14 Sylvan office building has scored a 100 ENERGYSTAR rating, up from 99 previously, making it one of only two office buildings to achieve a 100 score in New Jersey. 22 Sylvan s current rating is 99 out of 100, up from 98 previously. These rankings make Wyndham s corporate headquarters among the highest ranked in the state and in the top two percent of the most efficient buildings in the nation. Commitment to Biodiversity Since 2006, Wyndham Worldwide has been a leader in minimizing its environmental impact from business operations while focusing on efficiency efforts in energy, water and waste. In addition, Wyndham has been working within the global community to protect and preserve natural habitats through our partnerships with the Arbor Day Foundation and Natuurmonumenten, which has safeguarded hundreds of thousands of acres of native forests around the world. As part of a continuing commitment to our corporate social responsibility and sustainability efforts, Wyndham Worldwide will set policy to conserve biodiversity and mitigate environmental impacts both direct and indirect. Our policy will rely on the latest research and set goals to satisfy both biodiversity conservation and sustainable development. As part of the initial review, Wyndham Worldwide will conduct a biodiversity risk assessment that will include not only operations, but also consider supply chain impacts. Based on the outcome of the assessment we plan to 1) engage stakeholders to protect and conserve biodiversity deemed to be elevated risk and 2) integrate biodiversity conservation best practices in business operations, development and supply chain. Wyndham Worldwide will continue to leverage strategic partnerships to lead biodiversity conservation initiatives and engage stakeholders to find alternative products and services to mitigate risk as necessary. We will maintain a leadership position and address both current and future environmental challenges. Partnership with the National Parks Conservation Association Travelodge is energizing adventure in America s National Parks for generations of guests to come as an official sponsor of the National Parks Conservation Association (NPCA). A natural fit as one of every two Travelodge hotels is located within short driving distance of a National Park, the sponsorship includes activations at the national and local levels through NPCA hosted events as well as on-property collateral and materials. PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 32

33 INTEGRATED SUSTAINABLE THINKING INNOVATION Business Travel: 39% Reduction per Associate The Company s business travel program is a key component to the success of the overall Wyndham Green Supplier initiative. Wyndham s Sustainability and Business Travel team collaborated to create a strategy that would promote smarter travel choices to company associates rather than eliminating travel completely. Our overall strategy includes weaving sustainable travel practices into the Company s business travel program wherever possible. The primary focus of the business travel program is to educate associates on the ways they can make smarter choices when traveling and to travel as safely as possible all while staying in line with the overall Corporate Social Responsibility goals for the organization. Program Highlights Avis Budget Carbon Offset Program To further advance Wyndham Worldwide s commitment to an environmentally friendly Business Travel program, in 2016, the Company continued its carbon offset program through its partnership with Avis Budget Group. The program, implemented in conjunction with NextEra, allows for the complete offset of all carbon emissions associated with Avis Budget rentals. Through sourcing negotiations this partnership added no cost to the daily rental prices of the vehicle, making a win-win-win for people, planet and profit. United Airlines Eco-Skies Carbon Choice Program In 2016, Wyndham Worldwide continued its partnership with United Airlines to reduce carbon emissions associated with corporate air travel. The Eco-Skies Carbon Choice program enables the airline s corporate customers to track and offset the emissions related to business travel. Through this program, United provides customized enterprise-level carbon emissions reports and can purchase carbon offsets to counterbalance the emissions associated with air travel. Wyndham has decided to offset the carbon with the Red Hills Wind Farm in Oklahoma. Scope 3 Emissions In 2010, Wyndham Worldwide officially began reporting Scope 3 business travel. Emissions related to business travel include air travel and vehicle usage such as car service and rentals. In 2016, emissions related to business travel were 7,788 MTCO2e, which is a reduction of 39% compared to 2010 on a per-associate basis. Carbon Offsets accounted for 1,672 MTCO2e reducing the total carbon impact from corporate business travel to 6,116 MTCO2e or 69% on a per employee basis. All carbon emissions data including business travel data are third party verified and assured by Deloitte and Touche (D&T) annually. Wyndham Receives 2016 Sustainability Outstanding Achievement Award Wyndham Worldwide was awarded by the Global Business Travel Association as a winner in the Travel Buyer category. Our Company received this accolade for having a leading and innovative best in class business travel/ sustainability program, which has helped reduce our business travel carbon footprint. Wyndham Worldwide exemplifies how, in a relatively short time, a company can build and develop a travel sustainability program, which delivers significant carbon emission reductions and cost savings through effective reporting, communications and employee engagement. The GBTA award showcases our Company s commitment to making a difference not just for today, but for future generations and understanding the impact we have on the environment and how we can use our business travel to really impact change. - JOANNE MCNELLIS, DIRECTOR, GLOBAL TRAVEL, WYNDHAM WORLDWIDE PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 33

34 INTEGRATED SUSTAINABLE THINKING INNOVATION Expedition Zero (CO2 Neutral by 2030) With its Expedition Zero program to become carbon neutral and partnerships to protect local wetlands and biodiversity, our Landal GreenParks brand exemplifies the type of commitment to both sustainability and innovation that we aim to foster across our portfolio of properties. Started in 1954, Landal GreenParks is one of Wyndham Worldwide s oldest brands in Europe with more than 80 holiday parks and more than 13,000 bungalows, villas and apartments in the Netherlands, Germany, Belgium, Austria, Switzerland, Hungary, Denmark, England and the Czech Republic. Sustainability is a key element of Landal s mission for its bungalows and more than 68 parks have been certified with a Green Key through the Foundation for Environmental Education. With the certification more energy-efficient lighting, water reducing solutions and waste management systems are being introduced. The business also has partnered with Natuurmonumenten to support maintaining the biodiversity of more than 250,000 acres of wetlands and estates. In 2014 Landal started Expedition Zero, a program to become a fully sustainable organization with the goal of being CO2 neutral by The objective of this project is to increase guests enjoyment while decreasing the negative impact on the environment to zero by Since launching this program, Landal GreenParks' Net Promoter Score (NPS) has risen from 29 to 36 from The NPS gauges how likely a guest is to recommend a company. Neutral Accommodations Landal GreenParks not only targets its existing accommodations for Green Key certification, it also ensures that new properties align with its sustainable vision. Landal Mont Royal, to be built in 2017, boasts 74 energy neutral accommodations in the German countryside. The total combined energy of the cottages is generated by solar panels and additional steps were taken to further green the structures. Everything from the orientation of the buildings to the materials used in construction was decided with energy, water, and waste reduction in mind. For example, a green button is located near the entrance door which, when switched, makes the wall sockets voltage-free to prevent unnecessary energy consumption. Encouraging Electric Mobility To decrease its carbon footprint from a mobility perspective, Landal Green Parks has begun replacing traditional cars used for cleaning and property maintenance with electric vehicles. All traditional cars are expected to be replaced with e-vehicles by PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 34

35 INTEGRATED SUSTAINABLE THINKING INNOVATION Portfolio and Program Highlights Wyndham Branson at the Meadows Wins Platinum RCI Green Award The RCI Green Awards recognize the most environmentally-conscious resorts within the Company s exchange network. In 2017, Wyndham Branson at the Meadows in Missouri earned the Platinum RCI Green Award for its multi-faceted approach to sustainability. Some of the highlights of the green efforts at this property are a comprehensive recycling program that includes recycling coffee grounds and filters, a robust community outreach program including many volunteer hours by staff at local environmental clean ups, and the donation of home goods to Homes of Hope. The Gold RCI Green Award recognized Wyndham Royal Sea Cliff on The Big Island of Hawaii. This property recruits guests to get involved with an effective guest recycling program that provides detailed instruction signs, recycling bags and recycling bins in each room. This property also sources all of its landscaping from vegetation native to Hawaii. The Silver RCI Green Award went to the Wyndham Vacation Resorts Great Smokies Lodge in Sevierville, Tennessee. This property extends its green efforts to the surrounding community with multiple environmental cause events, including a monthly Adopt-A-Road event, a biannual roads and rivers cleanup day, and its Green Team s implementation of a butterfly garden at the Eugene Huskey Environmental Center. Ramada Hotel & Suites Ajman Spearheads Sustainable Tourism in the United Arab Emirates Ramada Hotel & Suites Ajman has been on the forefront of sustainability and CSR innovation for years, continuing to develop and implement initiatives that create positive experiences for associates, guests, and the surrounding community and environment. The property s effective waste management system diverts 90% of waste from the landfill and manages food waste through a dewatering and macerator machine that converts the waste into fine particles and forces out the excess liquid from the macerated waste using centrifugal action. The macerated food waste is then placed into the compost machine to produce fertilizer. The property also pioneered an urban farming project, where they converted over 4,600 square feet of parking space into a garden, growing seasonal fruits and vegetables for use in the hotel s kitchen. The committed team at Ramada Ajman supports their community by hosting events throughout the year, such as beach clean-ups or speech competitions with environmental themes for local schoolchildren. Most recently the hotel organized an International Roundtable Conference by Future Leaders on Climate Change to facilitate discussions on the best way forward regarding the environment and share ideas the participants could take back to their respective countries. In 2016, the property received the Wyndham Hotel Group EMEA President s Award for CSR Ramada places high value in the preservation of the environment for the benefit of the citizens and future generations. We intend to move forward for more innovative green activities in the coming year to support the Wyndham Green program and also to encourage other hoteliers to do the same in order to preserve our environment. - IFTIKHAR HAMDANI CLUSTER GENERAL MANAGER, RAMADA HOTEL & SUITES AJMAN PLANET PROTECTING NATURAL CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 35

36 COUNT ON ME! Count On Me! Culture The mission of Wyndham Worldwide is based on our Count On Me! service culture, where each associate embraces accountability in serving the needs of our customers, community and each other. The Count On Me! culture begins with the interview and on-boarding process, and continues each and every day while an associate is a part of the Wyndham Worldwide family. Integrated into the fabric of how we operate, the Count On Me! culture and its genuine adoption by associates has helped drive the success of many sustainable initiatives. Count On Me! is our service promise in which each associate aims to be responsive, be respectful and deliver great experiences to our customers, guests, partners and communities, as well as to each other. What makes Count On Me! such a unique initiative is that it is proactive; it means going the extra mile, giving 110% and showing others that they are able to count on you for a helping hand. As a hospitality and leisure-based company, we are committed to helping our customers make great memories at exciting and wonderful destinations around the world. With a commitment and focus on our people, culture, and shareholders, the Company has successfully established itself as the market leader in each of our business segments. Associates consistently convey through direct feedback and in opinion surveys that they are highly engaged in our values and our mission citing the commitment observed from the CEO s office down to the frontlines of the organization. Wyndham Worldwide employs approximately 37,800 people in more than 100 countries and has been nationally recognized for providing an exceptional workplace. The Company drives benefits to human capital by offering programs promoting health and wellness, personal and professional growth, and diversity and leadership development. Chairman s Count On Me! Award The Company s ongoing growth and success is the result of the collective dedication and outstanding work by teams across the Company. Every year Chairman and CEO Stephen P. Holmes honors associates whose efforts stand out as the year s best examples of our commitment to delivering outstanding Count On Me! service with the Chairman s Count On Me! Award. The Chairman s Count On Me! Award has been given to associates since It is referred to as the most prestigious associate recognition at Wyndham Worldwide and signifies the pinnacle of achievement. The award is presented annually to associates who perform above and beyond their normal job requirements and expectations, support the Company s strategies, specifically delivering Count On Me! service, and who are dedicated to upholding the Company s core values. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 36

37 COUNT ON ME! Award Winners 2017 The Chairman s Count On Me! Award is the premier recognition for individuals demonstrating our core service attributes of being Responsive, Respectful and Delivering a Great Experience. Please see our 2017 winners below. There is one winner selected from each business unit. Jonathan Villahermosa Mark Fullerton Delaine Bailey Vengal Rao Pachhava Vice President, Corporate Internal Audit Operations Manager, Wyndham Rewards Senior Delivery Manager, Information Technology Enterprise Architect III, Information Technology Wyndham Worldwide Wyndham Hotel Group Wyndham Destination Network Wyndham Vacation Ownership Chairman s Award for Innovation Wyndham Worldwide defines innovation as change with a positive effect. Born out of his desire to foster critical thinking and to enhance the associate and business experience, Chairman and CEO Stephen P. Holmes created the Chairman s Award for Innovation. The award recognizes one associate or team from across the Company for forward thinking, creativity, and risk taking that has produced proven results in our processes, products, or experiences. Since 2011, The Chairman s Award for Innovation has recognized the best examples of collaboration and creative ideas from across Wyndham Worldwide. The set of nominees each year has shown a positive impact to our business as demonstrated by their passion and courage to explore new ideas. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 37

38 COUNT ON ME! Annual Associate Engagement Survey We consistently look for ways to ensure that our affiliates, guests, and associates have opportunities to share their thoughts, ideas, concerns, and questions. Whether associate feedback is broadly gathered through a formal process such as our Associate Engagement Survey or shared in meaningful, more personal conversations as part of our open-door policy, we believe that as a hospitality company, listening is a critical part of our Count On Me! service promise. Listening to associates concerns, questions, and suggestions helps make Wyndham Worldwide a great workplace, which leads to associates delivering an even greater experience for our guests. There are many ways we encourage associates to ask questions and share their feedback with each other, and with senior leadership. Using the Gallup Engagement Framework Beginning in 2007, Wyndham Worldwide began surveying its associates. In 2016, Wyndham partnered with independent survey and consulting firm Gallup to administer our Associate Engagement Survey (AES), analyze the results, and deliver them directly to managers. As we communicated to associates, this change to the Gallup Q12 Engagement Index survey model helps us to identify more specific, measurable ways to foster a culture of engagement, and to continue to make Wyndham Worldwide a great workplace for everyone. Due to our already strong culture, and thanks to positive changes that were made based on previous associate surveys, in our first annual survey using the Gallup Q12, Wyndham s overall results were in the 95th percentile when compared to other first-year companies. Additional results include: We achieved our highest rate of survey participation yet, with 83% of associates responding Our Generation Z and Millennials are particularly engaged employees, at 64% and 50% engaged respectively (compared to 29% and 32% average engagement for those generations, according to Gallup Research) There is very little difference in engagement by gender at Wyndham, which is an encouraging trend. This differs from the overall US population, where women are typically more engaged than men (according to Gallup Research) Our leadership and the Company as a whole take the AES seriously and regularly reference its results throughout the year, both formally and informally. In addition, at the company-wide, business unit, and departmental levels, results are analyzed and shared so that teams can focus on making suggestions that will directly address the findings. Ultimately, our leaders are committed to listening to our associates feedback about Wyndham Worldwide, and proud to partner directly with associates to continue to grow and build on our Count On Me! culture. EMPLOYEE ENGAGEMENT: Q12 Q12. OPPURTUNITIES TO LEARN AND GROW Q11. PROGRESS IN THE LAST SIX MONTHS Q10. I HAVE A CLOSE FRIEND AT WORK Q9. COWORKERS COMMITTTED TO WORK Q8. MISSION/PURPOSE OF COMPANY Q7. MY OPINIONS SEEM TO COUNT Q6. SOMEONE ENCOURAGES MY WORK Q5. SUPERVISOR / COWORKER CARES Q4. RECOGNITION LAST SEVEN DAYS Q3. WHAT DO I DO BEST EVERY DAY Q2. I HAVE MATERIALS / EQUIPMENT Q1. KNOW WHAT IS EXPECTED OF ME HOW DO WE GROW? DO I BELONG? WHAT DO I GIVE? WHAT DO I GET? PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 38

39 LEADERSHIP DEVELOPMENT AND ORGANIZATIONAL CAPABILITY At Wyndham Worldwide, we recognize that the resources we invest into developing leaders today can significantly impact our future culture. Central to our management approach is a focus on: Personalized goal setting through our SuccessMatters program, Professional development planning and bi-annual performance reviews, and Providing a series of unique learning and leadership development curriculum opportunities across business units through our Wyndham Worldwide University platform. We believe in our unique competitive strength and our ability to deliver outstanding performance in the world and in local marketplaces. The development of our associates is key to our long-term success and a top priority of the Company. To this end, Wyndham Worldwide continues to evolve and change to effectively stay competitive in developing leaders and organizational capability. New Hire Orientation From the moment our associates enter the Wyndham Worldwide family they begin their journey of professional and career development. Our extensive New Hire Orientation educates our new associates on the company culture, structure, core values, and core competencies. This program also highlights the importance of continuous learning and the Company s commitment to individual associate development. Performance Feedback At Wyndham Worldwide, we understand the importance of accurately assessing performance, providing feedback and celebrating successes. We recognize that the resources we invest into developing leaders today can positively impact our future business. All associates within the organization, including the executive team, participate in a formal performance review process. Associates are evaluated on the achievement of the business goals and proficiency in organizational core competencies. A traditional balanced score card is used to align results to Wyndham Worldwide goals: people, customer service, financial results and business processes. We complete talent reviews to ensure the right development opportunities are available to increase skills in a given discipline, to ensure a critical pipeline of talent as well as align required skills and talent to the business needs. The performance review processes include an assessment of competency proficiency levels and the creation of development plans based on opportunities. Wyndham Worldwide University Wyndham Worldwide University is the over-arching program for all professional development opportunities. Once competency proficiency levels are assessed and a development plan is created associates can tap into the network of Experience, Exposure and Education opportunities offered within Wyndham Worldwide University. Some of these internal and external development programs and activities include: Continuing Education and Tuition Reimbursement Returning to the classroom can be difficult, so for our associates who are interested in continuing their education, we make it easier for them to grow professionally while balancing other aspects of their life. We offer flexible schedules as well as generous tuition and certification assistance. In addition to the flexibility associates have to further their education at most accredited schools, Wyndham Worldwide University offers associates access to online degree programs, evening and on-site classes at our offices and discounts on tuition and fees through our partnerships with Fairleigh Dickinson University, DeVry University/Keller Graduate School of Management and the University of Phoenix. Over three hundred associates are currently engaged with our partner schools and Wyndham Worldwide invested over a million dollars in tuition assistance in PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 39

40 LEADERSHIP DEVELOPMENT AND ORGANIZATIONAL CAPABILITY Learning from Leaders All associates have the opportunity to hear from Wyndham Worldwide senior leaders regarding topics such as change management, relationship building, effective leadership, and financial acumen. These online and instructor-led sessions are up to one-hour in length in an intimate setting and held regularly. Leading Your Organization The main objective of this one-week customized program is to provide associates with the opportunity to build leadership capabilities needed to support the Wyndham Worldwide Strategic Focus. A fully integrated set of competencies and skills is addressed in the training through the active involvement of both individual and team activities. Most importantly, the program provides the opportunity to build leadership capabilities through a variety of assessments and interaction with over 35 colleagues across the organization. To date, more than 400 leaders have completed the program. The objectives of the program include: Build awareness and commitment. Understand and embrace courageous leadership. Enhance organizational synergy and operational excellence. Strengthen the leadership capabilities for more strategic responsibilities. Mentorship Mentoring leverages the Exposure component of Wyndham Worldwide s development framework (Experience, Exposure, and Education) by providing associates the opportunity to learn from the unique combination of background, experiences, perspectives, and expertise of another individual within the organization over a period of time. Wyndham offers a variety of mentoring opportunities in both individual and group settings. One-on-one mentoring opportunities, including traditional mentoring, E-mentoring, Peer, and Reverse Mentoring, are designed for individual relationships, while Mentoring Circles provide mentoring benefits and opportunities in group settings. Learning On Demand Wyndham Worldwide recognizes that associates may have different preferred learning styles and that not everybody will have the desire, or opportunity, to participate in in-person development activities. To ensure that development is as far reaching as possible, associates have access to internally developed and off-theshelf E-Learning content through our Learning Management System. Topics for these programs range from general business acumen and communication skills to topics such as Count On Me!, and compliance training on topics such as Global Anti-Corruption and Managing and Protecting Information. Additional Experiences As managers create development plans with their associates, customized approaches are developed inclusive of external conferences, symposiums, associates and community not-for-profit opportunities. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 40

41 DIVERSITY Diversity Is at the Heart of What We Do Travel enables people of varied nationalities and backgrounds to meet and experience different cultures, raising our collective understanding and appreciation for each other around the world. For Wyndham Worldwide, diversity isn t a program it s simply how we do business. With nearly 37,800 associates in hundreds of locations across the globe, we ve learned there isn t a one-size-fits-all approach when it comes to nurturing a culture of diversity. We emphasize personal connections, individual opportunities, and intentional investments. As we grow and expand in markets around the world, we approach diversity at the local level. Whether it is recruiting talent, ensuring all our associates feel included and empowered, meeting the needs of all travelers or operating with small business and/or diverse suppliers we appreciate everyone s needs may be different and we measure our success one person and one community at a time. Wyndham s Diversity & Inclusion Strategy Our strategy is built on our Core Values, specifically, Respect Everyone, Everywhere. From there, we focus on our associates engagement, the connection to our business as well as the communities in which we live and work. This allows us to align our strategic focus areas around the Marketplace and Talent Management. Additionally, we have: A comprehensive strategy to attract, select, develop, retain best in class talent. A Diversity and Inclusion Curriculum with course offerings for the entire workforce including, the Wyndham Worldwide Diversity and Inclusion Leadership Workshop Micro-inequities, Is It Bias, and the Diversity Walk. A host of Associate Business Groups all designed for associates to engage in the business expansion process, networking, personal development and affiliation with colleagues across the business. A Global Supplier Diversity Program to increase the Company s network of minority vendors and other diversely-owned suppliers. A cradle-to-grave approach to investing in our future workforce through local programs as well as a US-based national scholarship program for supporting minority and economically disadvantaged students. Partnerships with external organizations including those in support of at-risk youth where we provide mentoring and guidance to the future workforce. Leadership Commitment Recognizing the value to its business growth in maintaining vibrantly diverse workforce, policies, and supply chain, Wyndham Worldwide has the support of its board of directors in advancing diversity as part of the Company s overall business strategy, and implements the vision through the Global Diversity Council which is chaired by the CEO and the Supplier Diversity Council to monitor and enhance our collective spend. The Global Diversity Council exists to further Wyndham s diversity and inclusion goals, endorse key initiatives, challenge the status quo, share perspectives of a global workforce and customer base, and provide strategic direction to our business units which in turn support their local diversity councils. Council members are encouraged to seek out best practices internally and externally represent Wyndham Worldwide publicly and cultivate partnerships with third party organizations as a way to enhance their knowledge and bring that back to the council for Wyndham s benefit. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 41

42 DIVERSITY Supplier Diversity program Wyndham Worldwide has a highly developed supplier diversity program, including strong efforts to engage suppliers owned by veterans, Latinos, African-Americans, women, the LGBT community, people with disabilities, and other businesses owned by traditionally underrepresented groups. By maintaining a diverse supply chain, Wyndham Worldwide is able to build on a rich foundation of perspectives and opportunities that benefit our company and the experience we provide our customers. The Company s strong tier-1 and tier-2 programs, as well as extensive training and mentoring for diverse suppliers, helps ensure that supplier diversity is thoroughly integrated into its overall business strategy. Diversity Talent Strategy We see a diverse workforce as a competitive advantage, focusing strategically on talent to ensure that we attract, retain and develop our people. Recent diversity and inclusion-led initiatives with a focus on talent have included a comprehensive disability assessment across the organization, recruiting for our Wynternship program, partnerships with diverse leadership organizations and mentor circles for various groups such as African-Americans, Hispanics, and Women in Information Technology. Associate Business Groups Associate Business Groups (ABG) are comprised of groups of associates situated around the globe with common interests and areas of passion, with more than 4,800 registered members. These groups include: Fuerte! Members of this group support individual growth and business goals through initiatives that promote the richness of the Hispanic culture. The group seeks to create value by attracting, developing and retaining associates, while providing educational awareness and enrichment to the Hispanic/Latino communities. SPECTRUM Members of this group engage in and support business matters of interest to the African- American/Black Community. I-VOW Members of Impacting Veteran Opportunities at Wyndham Worldwide are focused on having Wyndham Worldwide recognized for its support of veterans with work opportunities and community projects. Women on Their Way (WOTW) The largest and longest standing of the Wyndham Worldwide ABGs, WOTW is committed to supporting the development and advancement of women across the organization. Current locations include the United Kingdom, Ireland, Singapore and various cities in the United States. WYNPRIDE This ABG is committed to leveraging the passion of our associates to support the lesbian, gay, bisexual and transgender (LGBT) community; to develop policies and procedures with their needs in mind, to have a positive impact on the Wyndham Worldwide business goals and to influence the industry as a whole. NEXT Members of this group are working together to capitalize on the unique perspectives, insights and ideas of each generation to contribute to the Company s strategic business objectives. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 42

43 DIVERSITY Investing in Future Leaders By investing in tomorrow s workforce, the Company aims to attract students who are motivated to make a difference in the world, and who share Wyndham Worldwide s core values, including acting with integrity and supporting individual accountability. Wyndham Worldwide is investing in academic scholarships as part of the Company s commitment to improving the lives of future generations. Through the Wyndham Worldwide Foundation Scholarship Program, the Company has provided funding to several undergraduates and graduates through Rutgers Future Scholars, New Jersey City University, and Bethune College, as well as the national organizations Congressional Hispanic Caucus Institute and Thurgood Marshall Fund. Beyond writing a check, Wyndham Worldwide is providing real-world experiences for students as they grow from grade school through high school and into college. The Company s commitment to education extends beyond the classroom. In addition to scholarship programs, the Company has specialized mentoring programs for college, high school, and elementary school children, and a work-study program with local high schools. In addition to its scholarship and mentorship programs, Wyndham Worldwide partners with Christ the King Preparatory School through a work-study program for high school students where students work closely with Wyndham associates in a variety of functions across the Company. Associates act as coaches to the students and provide them with real-life work experience to build on in the future. Wyndham Worldwide also provides a wide range of professional development experiences to diverse communities through partnerships that empower tomorrow s leaders, including organizations such as: The New Jersey Law & Education Empowerment Project (NJ LEEP) Christ the King Preparatory High School Big Brothers Big Sisters Finally, Wyndham Worldwide offers Wynternships for college students. Since its inception in 2007, over 650 undergraduate and graduate students have participated in the Wyndham Worldwide Wyntern Program. This unique program gives college students the opportunity to participate in hands-on projects and educational workshops, in addition to working day-to-day with talented Wyndham Worldwide associates in their selected field of study. Not only does the Wyntern program help these soon to be graduating students, it also serves as an excellent source of diverse talent. Leveraging our strong university relations effort with colleges that center on diverse student populations, our Wyntern population has over 35% minority representation with 61% female representation. This serves as an effective pipeline of diverse talent, with 107 Wyntern full-time hires since the inception of the program. Recognition of Diverse Partnerships Wyndham Worldwide has been named among the DiversityInc Top 50 Companies for Diversity five years in a row, and among the Top Companies for Diversity Councils and Global Diversity. Wyndham has also been recognized by the Corporate Equality Index (HRC), Hispanic Association on Corporate Responsibility, named a Top 50 Company for Latinas by LATINA Style, and is among FORTUNE s World s Most Admired Companies. Additionally, the Company maintains strong partnerships with organizations such as the National Diversity Council, Asian American Hotel Owners Association, National Association of Black Hotel Owners, Bridging the Gap Opening Doors for Veterans, National Gay and Lesbian Chamber of Commerce, Congressional Hispanic Caucus Institute, National Hispanic Business Group, Thurgood Marshall College Fund and Leadership Institute, Hispanic Association on Corporate Responsibility, African American Chamber of Commerce, Prospanica, and National Association of Black, Hispanic, Asian and Women MBAs. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 43

44 BE WELL At Wyndham Worldwide, we fully support and encourage our associates goals and efforts to embrace a healthy lifestyle. We believe that health and wellness invoke both professional and personal productivity, achievement and fulfillment. These programs are all branded under the Be Well Embracing a Healthy Lifestyle program. Wyndham Worldwide s Be Well program has been recognized by the U.S. Department of Health and Human Services in conjunction with the White House Business Council and the National Business Group. Additionally, Wyndham Worldwide has been a recipient of the National Business Group on Health Award for Innovation in Reducing Health Care Disparities. Acknowledged for our commitment and forwardthinking leadership in reducing health care disparities in the workplace, we were one of eight companies, and the only hospitality company, invited to a roundtable discussion at the White House. Wyndham Worldwide Wellness Council To provide oversight of our Be Well program, Wyndham Worldwide s Global Wellness Council consists of 50 associates representing all of our business units. They meet on a quarterly basis and help communicate and develop initiatives for each of their respective locations. The Global Wellness Council s mission is to support a culture of wellness and provide opportunities for associates to focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health and the quality of the environment in which we work and live. Supporting The Needs of Our Associates and Their Families Our Be Well programs support the needs of our associates and their families. Eligible dependents of U.S. based associates for medical, dental and vision include lawfully married spouses, state-recognized common-law spouses, spouses under a state recognized civil union, company registered domestic partners, and children under the age of 26 including stepchildren, foster children, adopted children and children of a domestic partner relationship. Bringing Wellness Onsite Be Well Clinics Wyndham Worldwide currently has four Be Well Clinics that are staffed by nurse practitioners. The Be Well Clinics are a big success for our associates at these locations. On average, these four locations treat about 8,500 associates a year. On Site Health Coaches Wyndham Vacation Ownership has an onsite health coach at our TN and MO locations. The on-site health coaches create a culture of health and wellness at their respective locations. They motivate positive changes through awareness and education. Be Well Onsite The onsite Be Well clinics treat about 8,500 associates a year 43% of associates have earned Be Well Credits reducing their Medical Premiums for % of associates have earned Be Well Credits for being non-tobacco users More than 6,300 entries were submitted to the Share the Moment contest in 2016 PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 44

45 BE WELL Our Wellness Programs and Benefits Additional wellness programs and benefits include the following: Health Fairs and Biometric Screenings: Health Fairs are held annually at larger office sites. During these health fairs biometric screenings are offered, which capture vital health statistics that our associates can share with their doctors. No Cost Education Webinars: During the course of the year, a variety of no-cost webinars on exercise, nutrition, wellness and family/life balance are offered. These webinars appeal to a wide variety of the associate population. Lifestyle Management Program: In the on-going quest to offer a variety of programs that support wellness goals, Wyndham Worldwide offers the Be Well Lifestyle Management Program which is free to all associates and designed to provide support for stress management, weight management and smoking cessation. Chair Massage and Meditation: Chair massage is offered on a weekly basis at several Wyndham Worldwide locations. Meditation classes are also offered throughout the year at several locations. No-Cost On-site Fitness Facilities: Several offices offer an on-site, no cost health and fitness facility which is staffed with fitness trainers. Associates can utilize the fitness centers at times that best fit their schedule. Cafeterias and Vending Machines: Wyndham Worldwide ensures that there are a variety of healthy choices made available in the on-site vending machines and cafeterias. In addition, the cafeterias and vending machines are regularly audited. Screenings: A variety of screenings are regularly offered at larger locations and include testing for blood pressure, bone density, cholesterol, glucose and skin analysis. Lactation, Meditation and Prayer Rooms. No Cost Flu Shots. Incenting our Associates to be Healthy with Be Well Credits Focus on Preventative Health Wyndham Worldwide is committed to helping associates and their families achieve health and wellness goals through initiatives that focus on preventative care. For the fourth year in a row, associates are incentivized with lower medical premiums to complete a health assessment, biometric screening and/or annual physical. 43% of associates are earning the Be Well Credit and reducing their Medical Premiums. Incentivizing Associates to be Tobacco Free Wyndham Worldwide provides an incentive to associates that are tobacco free. 83% of associates are earning the Be Well Credit for not using tobacco and are reducing their Medical Premiums by $250 annually. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 45

46 BE WELL Global Be Well Day Each year, Wyndham Worldwide denotes a day company-wide to celebrate health and wellness. On May 25, 2016 all offices across the company celebrated with different activities at their locations. Some of the day s activities included: Senior Leadership-led walks, Health Fairs, Biometric Screenings, healthy snacks and menu items, different exercise classes, various raffles and prizes given. Our Cork and Kettering office even did a cycling challenge via Skype. Share the Moment Contest Attaining work/life balance is an important part of our overall health and well-being. Enjoying time away from work can help you reduce stress and allows you to enjoy life, rest, relax and come back to work with renewed energy. Wyndham Worldwide is committed to encouraging our associates to enjoy time away from work. As part of that commitment, we are supporting Project: Time Off ( an initiative that aims to shift culture to emphasize that time off is understood as essential to personal well-being, professional success, business performance and economic expansion. This contest was all about what associates enjoy doing when they are not at work. Associates were encouraged to share their favorite time away from work moments. We had a total of 6,352 entries. We awarded 100 associates with 15,000 Wyndham Reward Points and 3 Grand Prize winners of 105,000 Wyndham Reward points. In total we awarded 1,815,000 Wyndham Reward points Goals and Looking Ahead We are proud of past accomplishments with our Be Well program and aim to further expand the program s reach and impact. As such, we have identified a series of future opportunities, which include: Continuing to focus on the importance of preventive healthcare and incentivizing associates to get their annual physical. We hope to have 50% of our eligible population earn Be Well Credits. Ensuring the health of all associates and their dependents by providing them the tools to live a healthy lifestyle, programs to optimize their health, and by continuing to foster a healthy work environment. Implementing specific, location-based programs based on key findings and associate feedback. Be Well may have started as a health program, but in the past seven years, has quickly become a part of our culture. It s now just a part of who we are as a company, and with the support of our executive leadership, has enabled Be Well to continue growing and delivering great results for our associates as well as the Company s bottom line. - BILL SKRZAT, SENIOR VICE PRESIDENT, COMPENSATION, BENEFITS, AND HRMS PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 46

47 WYNDHAM PHILANTHROPY Wyndham Worldwide serves millions of guests every year, providing memorable vacation experiences in some of the world s most beautiful destinations. Supporting those communities across the globe in which we work and live is a core value at Wyndham Worldwide and is best reflected through the Wyndham Worldwide Charitable Foundation. With a focus on improving the lives of children, Wyndham Worldwide Charitable Foundation supports signature charities, as well as numerous not- for-profit organizations on the local, national and global level. The Company s philanthropic goals are supported through in-kind donations, volunteer hours and by raising awareness and funds for organizations related to its mission. Wyndham s philanthropy captures the passion and commitment of Wyndham Worldwide associates, leadership and business partners to make lasting, meaningful contributions in the communities where we operate, enabling the Company to deliver on its core values and bring to life its Count On Me! service culture to our customers and communities around the world. Our program s mission is to improve the lives of future generations globally focusing on education, wellness, and conservation. Wyndham Worldwide has enhanced the lives of 300,000 people through our programs as of year end We are committed to impacting the lives of one million people by Reflecting Wyndham Worldwide s Culture of Giving and Service through our Foundation Wyndham Worldwide Charitable Foundation is a 501(c)3 organization that has become a highly visible and critical component of our culture. The Foundation is dedicated to supporting organizations with similar values which include enriching the lives of children around the world. Wyndham Worldwide s 2016 Charitable Giving Wyndham Worldwide Philanthropic Donations 2016 Wyndham Worldwide Charitable Foundation $1,867,844 In-Kind Giving (Wyndham Rewards Points, Resort Certificates, Arbor Day Lied Lodge, Orlando Step up for Students, Give Kids the World) Save The Children Global Partnership In 2016, we donated over $250,000 that will help transform over 7,500 classrooms with learning materials, reaching over 250,000 students globally. Save The Children s (SAVE) mission is to invest in childhood everyday, in times of crisis and for the future. Throughout the year the Company held several fundraisers benefiting SAVE, including a response to Hurricane Matthew, which caused severe flooding in North and South Carolina. SAVE is a national leader in early childhood recovery programs in the aftermath of disasters and was able to provide emergency shelters with learning materials to help the affected children return to their daily routines and give them a sense of well-being. To date, 7,800 children have benefited from SAVE s response to Hurricane Matthew. $1,845,098 Associate Workplace Giving (Payroll Deduction Program, Associate Match, Wish Day) $1,163,876 Other Charitable Giving $1,519,400 Total Donations $6,396,218 More than 9.9 million Wyndham Rewards points were donated in 2016 to those in need. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 47

48 WYNDHAM PHILANTHROPY Christel House International Our ties to Christel House were established by Christel DeHaan, who co-founded RCI in After creating the largest timeshare exchange company in the world, she went on to establish Christel House International in We strongly believe in the mission of Christel House International, and take great pride in knowing that through our support, we are helping to transform the lives of deserving children around the world. 90% Annual K-12 Student Retention Rate COMBINED GLOBAL RESULTS for Christel House Students in ,623 Total Number of Students Served Including College & Careers 99% Students Passing Graduation Exams 97% Average Daily Attendance Rate of Students K-12 94% Graduates Continuing Studies or Gainfully Employed Christel House works with more than 4,000 poverty-stricken children, going far beyond supplying basic survival needs. They give children health care, educational opportunities, positive role models, job placement assistance and community outreach programs. The Christel House goal is to mold these children into selfsufficient, contributing members of society. Christel House and Wyndham Worldwide share the belief that progress is measured one child at a time. Associates contribute year round to the Christel House mission through fundraisers, donations and volunteer hours. Christel House South Africa is one example of how impoverished children benefit from the Christel House model. Through its holistic services, providing high quality education, transportation, food, safety, and social services, Christel House gives learners strong incentives to remain in school. Nationally 51% of South African students drop out of school before reaching grade 12, while Christel House s dropout rate is 6%. Additionally, Christel House students score significantly higher academically than the provincial average and are more likely to be employed after completing school, with only 5% of graduates unemployed verses 48% of year-olds in the Province. Wyndham Championship In 2007, Wyndham Worldwide became the title sponsor of the Wyndham Championship, an annual golf tournament on the PGA Tour. The tournament was founded in 1938 as the Greater Greensboro Open, and has been played there for its entire history. It is the final stop on the PGA Tour s FedEx Cup regular season, and it takes place at Sedgefield Country Club in Greensboro, North Carolina. The Wyndham Championship has been creating significant charitable impact throughout the local community of Greensboro since the tournament was founded. Committed to supporting Wyndham s mission to enrich the lives of disadvantaged children, the Championship has continued to remain a venue for reinforcing the importance of community involvement and through the Birdies Fore Backpacks program donated over $100,000 to fight childhood food insecurity in the Piedmont Triad. Donations totaling $10,000 feed 50 children for an entire school year. Wyndham Donates Key to Wyn house from Wyndham Championship During the Wyndham Championship, the Wyndham Key to Wyn cottage was used on course to illustrate the Wyndham hospitality experience for championship attendees. At the end of the championship, it was donated to Habitat for Humanity, and is now the new home for a deserving family in the Piedmont-Triad area, which has been home to the Wyndham Championship for 10 years. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 48

49 CHARITABLE DONATION COMMUNITY IMPACT REPORT GREENSBORO, NORTH CAROLINA The Wyndham Worldwide Charitable Foundation's focus is to enrich the lives of future generations around the world in areas of education, wellness and conservation. This commitment has extended to the Wyndham Championship, where philanthropy is a central focus through charitable donations, events and spectator participation. Since 2014, donated over $400,000 to the local Greensboro area food banks to support families in need. FORSYTH BACKPACK PROGRAM The grant was used to: Provide 23,232 nutritious meals to approximately 133 students in 2 schools in Forsyth County for the entire school year. HIGH POINT UNITED WAY BACKPACK PROGRAM The grant was used to: Increase the total number of students served to 985 each weekend. BACKPACK BEGINNINGS (GUILFORD COUNTY) The grant was used to: Provide 26,000 meals to 167 students this school year. Guilford County is ranked #9 in the country for food insecurity OUT OF THE GARDEN PROJECT The grant was used to: Provide nearly 300,000 meals for 3,900 families and distribute more than 100,000 pounds of donated produce. and 67% of the children in the school system from low income families. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 49

50 CROSBY SCHOLARS PROGRAM The grant was used to: Develop curriculum for the program s middle and high school academies and contribute to over $700,000 in college scholarships. DOVE HOUSE CHILDREN S ADVOCACY CENTER The grant was used to: Support the investigation, prosecution, and therapy/follow-up of reported child sexual assault cases that occur in Iredell and Alexander counties in North Carolina. In 2016 Dove House had 176 reported cases of child abuse and provided services to 577 primary/ secondary victims of sexual abuse. FAMILY SERVICE OF PIEDMONT The grant was used to support the family services program which resulted in: 81% of women in the program returning to a non-violent living environment. 81% 93% 93% of families in the program paying bills on time Greater Greensboro Statistics The Piedmont Triad is the #1 market in the U.S. in which people struggle to get food.* 1 in 4 children in North Carolina are food insecure on a regular basis.* 19.6% of Greensboro is in poverty - 1 in every 5 residents* *2015 Gallup Poll *2014 American Hunger Study, *2016 State of the City Report conducted by UNC at Greensboro, PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 50

51 COMMUNITY PROGRAMS Following are select highlights of our programs in which associates engaged in 2016: Big Brothers Big Sisters: Wyndham Worldwide and Big Brothers Big Sisters of Morris, Bergen, Passaic & Sussex celebrated the first group of Littles to complete a 13-week mentoring program in the spring. By welcoming 18 children to the program, our partnership allowed BBBS to reduce its waiting list of more than 50 children. Some had been waiting a year to receive a mentor. The after-school program gives 10- and 11-year-old fifth-graders from Morristown, N.J., one-to-one relationships with a mentor who can offer personal attention, role modeling and friendship. Jersey Battered Women s Services: The Company has been a corporate partner with JBWS for more than 10 years. Corporate teambuilding initiatives also support our partnerships. Associates decorate and fill backpacks for JBWS children. Our efforts have come full circle, in that one child, living in a JBWS shelter, is also a Little in our Big Brother Big Sister program. The child goes to school with one of our backpacks and then comes to our corporate headquarters for mentoring. KIND (Kids in Need of Defense): The Company is a strong supporter of KIND (Kids in Need of Defense). Being in the U.S. legally is life-changing for the kids helped through KIND. We started working with the organization in 2011, providing pro bono legal counsel to unaccompanied refugee and immigrant children in the U.S. Since then, we have taken on additional cases, emerging as one of KIND s most committed corporate partners. We support KIND s goals through in-kind donations, volunteer hours and by raising awareness and funds for organizations related to its mission. Operation Shoebox: Wyndham Vacation Ownership-Parsippany associates gathered their unused Halloween candy and shipped the sweet treats to our U.S. troops overseas with the help of the organization, Operation Shoebox. This organization sends care packages along with hand-written notes to soldiers worldwide and at home to remind them that we are thankful for their service and we are here to help bring them the feeling of being back home with their families, by sending a variety of care packages. The Wyndham Vacation Ownership team sent more than 20 pounds of candy, and one associate s children even donated their entire candy bags collected at the Halloween celebration at the Parsippany Campus. The appreciation did not go unheard; the associates recently received Thank You notes from the soldiers that received the candy. Christel House Week: For one week in September, Wyndham Destination Network associates held their annual week of giving in which associates team up to host creative fundraising activities. The week featured many exciting activities and events including crowd favorites such as the Treat Trolley, Bagel Buggy, Jeans Days, Penny Wars and a Pop Culture tournament. Wrapping up the week was the Silent Auction which had associates placing bids on gift baskets, autographed sports memorabilia and fantastic Wyndham accommodations, with all proceeds going to Christel House. Save the Children: Wyndham celebrated the official launch of its global partnership with Save the Children (SAVE) by hosting a kitting activity at the annual Associate Picnic. Associates learned about the impact SAVE has around the world while assembling 500 emergency kits that would be given to children in disaster areas. Additionally, the Company has supported several engagement and fundraising initiatives including two letter writing campaigns (one at Kids Day in Parsippany and one at our Global Hotel Conference in Las Vegas) and a Gifts of Giving opportunity at our corporate holiday party. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 51

52 COMMUNITY PROGRAMS Special Olympics New Jersey Wyndham Worldwide has partnered with Special Olympics New Jersey since We have participated in a number of events that include the annual Snow Bowl and the New Jersey Summer Games. The Snow Bowl is an annual event sponsored by Wyndham Worldwide in partnership with Special Olympics New Jersey and the New York Giants. This event brings together nearly 2,000 players on 144 teams, including one team made up of Special Olympics NJ athletes for a 6 on 6 flag football tournament fundraiser held at Giant s Stadium. All proceeds go to Special Olympics NJ. In 2016, the Company participated in the Olympic Village, a new aspect of the Summer Games designed to give the athletes something fun to do during the down time from competing. In the Village, Wyndham volunteers were able to interact with the athletes and their families while handing out candy, assisting with recreational activities, or just chatting about the day s competitions. By creating a casual environment in the Olympic Village, associates and athletes were able to break down barriers and connect on a personal level, leading to a meaningful experience for everyone involved. Wyndham Vacation Ownership Food Donation Program Capitalizing on a way to reduce waste and aid the community, all Wyndham Vacation Ownership properties have a Wishes by Wyndham Food Donation box where guests can put any unwanted non-perishable items they have left over after their vacation. This program is both simple and successful, with the quantity of donations increasing each year since its inception in Wyndham Food Donation Program in Wyndham Vacation Ownership (TOTAL POUNDS DONATED) ,742 95, , , ,637 Baymont Inn & Suites Furthers Opportunities for People with Disabilities Baymont Inn & Suites has partnered with The Arc, a leading national advocate for people with intellectual and developmental disabilities (I/DD), to open more doors in hospitality for individuals with I/DD by adding the new Hometown Host role to its staff. Unveiled just before International Day of Persons with Disabilities on December 3, 2016, Baymont s new Hometown Host role is a symbol of the brand s emphasis on neighborly service. Baymont franchisees recruiting for a Hometown Host are encouraged to take advantage of the Arc s resources in helping connect them with passionate local job candidates within their neighborhoods. In addition to serving as a service champion and breakfast attendant, Hometown Hosts from Baymont hotels across the country are invited to participate in a voluntary advisory council, supported by The Arc, to help improve the brand s breakfast offerings. The council will meet regularly to share insights and best practices for perfecting the brand s free breakfast for guests. Hotels have already experienced positive results from employing individuals with disabilities including longer tenure, strong enthusiasm and an increase in guest engagement. New Jersey Neighborhood Tax Credit Program In 2016, Wyndham participated in a tax credit program for the state of New Jersey, where the Company s corporate headquarters lies. The program enables companies to redirect their taxes to a program that employs and builds the skills of disadvantaged youths in New Jersey urban communities. This project aligns with our mission to improve the lives of young adults through education and training. In 2016, Wyndham contributed $400,000 to the New Jersey Neighborhood Tax Credit Program and plans to continue its participation moving forward. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 52

53 COMMUNITY PROGRAMS Engaging Our Associates Through Community Development Because the many charitable organizations we support and partner with are dear to our hearts, in addition to providing support through fund-raising, our associates give back through volunteer programs and initiatives. We give eligible associates one paid day off per year, a Wish Day, to volunteer at a recognized charitable or 501(c)3 organization. In 2016, 5,846 associates participated in Wish Day, generating 36,554 volunteer hours, equivalent to more than $850,812 dollars invested in volunteer time. The Company also offers both company match and payroll deduction for associates interested in supporting recognized charitable or 501(c)3 organizations. Additionally, Wyndham Worldwide offers Community Support & Responsiveness programs to allow associates to give back to communities in need after a natural disaster. RCI Embraces CSR Opportunities in India Under India s New Companies Act of 2013 and Companies (Corporate Social Responsibility Policy) Rules 2014, any company that meets certain financial requirements must develop a Corporate Social Responsibility (CSR) policy, that requires a minimum of 2 percent of its average net profits for the immediate preceding three financial years to be invested in CSR programs. These Companies are also required to report to the government about their projects and the non-governmental organizations must have complied with certain statutory and philanthropic requirements. Companies can direct the funds to a wide spectrum of needs, ranging from programs that combat hunger and poverty to protecting the environment. In the year ending December 31, 2016, RCI India formed a CSR Committee and working committee that developed a robust program that focuses on women and children of underprivileged and weaker sections of the society. During the fiscal year of April 1, 2015 to March 31, 2016, RCI India actively monitored, participated and donated funds to three NGOs. The three programs are highlighted below: Christel House: A program that focuses on helping children break the cycle of poverty through education and training. RCI has focused on educating and providing food for one entire class throughout the year. The program targets students from the weakest segments of society, with the average daily household income averaging $3.50 USD. The school s pass rate for the school year was 94%, far surpassing the state s pass rate of 57%. FAME: The Family Association for Mental Health Everywhere is a program that helps children and young adults with disabilities, such as cerebral palsy and down syndrome, to develop skills/vocational training for employment. VIDYA: A program that helps victimized and abused women. RCI invested in safe transportation of these women to VIDYA centers to learn vocational skills and a car that helps women learn to drive for employment. A key benefit of the program has been the positive impact to the community as well as the participation and engagement of the associates at RCI. Many have participated in voluntary activities with the NGO and have expressed gratitude and appreciation to the Company. Wyndham Vacation Ownership Continues Commitment to Step Up for Students Scholarship Program with $1,000,000 Pledge in 2016 Wyndham Vacation Ownership has been a donor and corporate partner with Step Up For Students since 2011, and this most recent pledge brings the Company s total contributions to $4.75 million. Step Up for Students is a nonprofit organization that administers the Florida Tax Credit Scholarship Program, which provides scholarships to qualified low-income families throughout Florida. Scholarships are funded by corporations that receive a dollar-for-dollar tax credit for their contributions. The program will allow recipients to choose between a scholarship to help with private school tuition and fees, or a transportation scholarship to attend an out-of-district public school. Approximately 69,000 children are using the income-based scholarships this year. Wyndham Vacation Resorts Asia Pacific Raises AUD$86,528 for Children s Charities More than 500 associates in the Wyndham Vacation Resorts Asia Pacific corporate office as well as the resorts and sales staff across Australia, New Zealand, and Fiji participated in a number of fundraising activities to raise money for children s charities. Some of the activities included a fitness challenge, healthy-cooking competition and running in the Gold Coast Marathon. The funds raised were distributed among several charities including TLC for Kids, Epilepsy Action Australia, Rosie s Friends on the Street, and Life Education. The effort is part of the Company s philanthropic program which has pledged donations to charities that provide emotional and financial support to sick children and their families. More than AUD$86,000 was raised in 2016 for children s charities. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 53

54 COMMUNITY PROGRAMS Wyndham Worldwide and Wyndham Hotel Group Donate Clean Water Filtration Systems in China In 2016 Wyndham Hotel Group China completed its first nationwide fundraising initiative for One Foundation s Clean Water Project, raising RMB 147,963 ($21,822). The funds raised will be used to install three water filtration systems in schools in rural China that don t have access to clean drinking water. In support of this successful initiative, Wyndham Worldwide donated the funds for a fourth filtration system. Wyndham Hotel Group China joined the Clean Water Project in November 2014 and in 2015 installed its first water filtration systems in two schools in Guizhou, impacting over 650 children and their families. The Clean Water Project is a program developed through a partnership with Coca Cola and One Foundation. Since its inception in 2012, this project has installed more than 300 water purifiers in 283 schools in 27 provinces and given over 100,000 children access to pure, healthy water for the first time. The Wyndham Hotel Group China Corporate Office raised RMB 62,064 ($9,153) of the total donation, in memory of their colleague Meng Wu, who helped start this initiative. PEOPLE ENHANCING HUMAN CAPITAL Wyndham Worldwide Corporate Social Responsibility Report 54

55 ETHICS AND HUMAN RIGHTS As Wyndham Worldwide employs people and conducts business all around the world, our operations are also subject to many different laws, customs and cultures. All associates are required to obey the law and comply with specific standards relating to legal obligations, ethics and business conduct. Enforcing Our Principles for Ethical Conduct Our approach to ethical practices begins with our Chairman and CEO, and cascades through the Company. The Business Principles, the Company s Code of Conduct and Ethics, provides guidance on ethical issues and promotes a lawful and ethical business environment for Wyndham Worldwide and its associates. Wyndham Worldwide maintains ongoing accountability processes and procedures to monitor and report on compliance within these directives. In addition, stakeholders such as franchisees, resort developers and supply chain vendors are also required to operate in a manner that is compliant with all applicable laws and are subject to certain operating standards. The Business Principles set forth policies and procedures concerning all compliance and ethics for all associates, including directors, to carry out these commitments. Topics range from Associate Responsibilities, Open Door Communications, Health and Safety, Workplace Violence, Protecting Our Information, Records and Systems, to Antitrust, Intellectual Property and Community Service. Wyndham Worldwide delivers training in support of its Ethics and Compliance programs in a variety of formats tailored to its audience and business needs. In addition to instructor-led sessions, Wyndham Worldwide has formalized its training schedule for associates on ethical topics. For more information, please see our Compliance and Ethics Training Plan and our Business Principles document at In 2016, 76% of US based associates completed their compliance requirements online. Wyndham Worldwide Named as a 2017 World s Most Ethical Company The Ethisphere Institute announced Wyndham Worldwide as one of the 2017 World s Most Ethical Companies. The Ethisphere Institute is the global leader in defining and advancing the standards of ethical business practices and this list honors superior achievement in transparency, integrity, ethics and compliance. Based on its Count On Me! service philosophy, integrity and accountability are part of the culture at Wyndham Worldwide, which maintains a strong focus on compliance and ethical practices and policies. Human Rights Program Timeline: 2007 Wyndham Worldwide Board publishes Human Rights Policy Statement Signed the Tourism Child-Protection Code of Conduct (The Code) with ECPACT, UNICEF and UNWTO ECPACT and Polaris implemented Human Rights training at Wyndham Hotel Group Global Conference Partnership with Sabre launched the Passport to Freedom program which is the first-ever educational scholarship for human trafficking survivors 2013 Wyndham Hotel Group Global Conference Training on Human Trafficking Wyndham Hotel Group Global Conference Training on Human Trafficking Polaris training and rolled out global sessions to properties in U.S., Asia Pacific, Europe, Middle East, Africa and Latin America complying with the U.K. Modern Day Slavery Act GOAL: Train 100% of our owned and managed hotels in human rights by PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 55

56 ETHICS AND HUMAN RIGHTS Working To Protect Human Rights and Eliminate Human Trafficking Wyndham Worldwide is committed to protecting human rights within our sphere of influence. To view Wyndham Worldwide s full Human Rights Policy Statement click here. In 2007, the Wyndham Worldwide Board of Directors adopted a Human Rights Policy Statement. Our position on human rights reflects the Company s commitment to conduct business in a manner consistent with these principles, and to protect human rights within the Company s sphere of influence. Wyndham Worldwide supports the United Nations Universal Declaration of Human Rights, and the Company endorses the Guiding Principles on Business and Human Rights: Implementing the United Nations Protect, Respect, and Remedy Framework. We are currently working to align our current policies and procedures with the framework. We strongly believe collaboration throughout the international travel and tourism industry, in conjunction with law enforcement and other agencies at all levels, plays a critical role in increasing awareness and prevention around the world. Wyndham Worldwide will continue to work alongside organizations and law enforcement to bring an end to this practice and target individuals who engage in this horrific and tragic practice. The Company is a member of the International Tourism Partnership (ITP), and supported the formation of the ITP s working group on combating human trafficking, which specifically endorses the UN Guiding Principles. Taking a Stand Against the Exploitation of Children Wyndham Worldwide condemns all forms of exploitation of children. We do not hire child labor, and we support the elimination of exploitive child labor. The Company also is supportive of laws duly enacted to prevent and punish the crime of sexual exploitation of children, and cooperates with law enforcement authorities to address any such instances. In 2011, Wyndham Worldwide became one of the largest U.S. hospitality companies to take a stand against the commercial sexual exploitation of children by signing the Tourism Child-Protection Code of Conduct (The Code). The Code, an industry-driven responsible tourism initiative in collaboration with ECPAT International, funded by UNICEF International and supported by The World Tourism Organization (UNWTO), specifically focuses on protecting children from sexual exploitation in the travel and tourism industries. As a subscriber to The Code, Wyndham Worldwide is enhancing its policies condemning child trafficking and providing training to help our associates, as well as our managed and franchised properties, identify and report potential trafficking activities. We are also raising awareness among our business partners and customers by including information about the issue and The Code through our website and meetings, and by annually reporting on our progress. Additionally, Wyndham Worldwide proudly supports the Polaris Project, a leading organization in the United States combating all forms of human trafficking. With Polaris we have offered ongoing training to our hotels. Training and Educating We also have human rights policies and training programs to educate our associates, and have actively collaborated with ECPAT in reviewing and enhancing our training, policies, and procedures to best adhere to the intention and spirit of The Code. Wyndham Worldwide facilitated the development of a training video on child sex trafficking between ECPAT and the AHLA Educational Institute. Today, this video is used by major hotel chains across the industry. We also partnered with the Polaris Project to develop and deliver training materials for our associates and on a voluntary basis, to our hotel franchises. For more information on Polaris Project and the International Tourism Partnership, please visit and For more information on The Code and ECPAT USA, please visit PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 56

57 ETHICS AND HUMAN RIGHTS 2016 Accomplishments: Donated over 140,500 Wyndham Reward points to Polaris for use in aiding victims of Human Trafficking All managed hotels received human trafficking kits. These were also made available to franchisees Over 1,018 people have been trained and 2,274 franchisees have viewed the program materials Rolled out Supplier Code of Conduct which includes updates to vendor contracts and agreements and standards of ethics, child and forced labor provisions In partnership with American Hotel & Lodging Educational Institute and Polaris, launched the industry Human Trafficking Video used by the entire industry of over 25,000 hotels At Wyndham Worldwide, we are committed to expanding the work we have done on Human Rights. In 2016, we were recognized by the Human Rights Campaign as one of the Best Places to Work for Lesbian, Gay, Bisexual and Transgender (LGBT) Equality, receiving a perfect score of 100 on the Human Rights Campaign s Corporate Equality Index for the sixth time. This is a U.S. benchmarking survey and reports on corporate policies and practices related to LGBT workplace equality. Further, we completed our United Kingdom Modern Slavery statement, outlining our policies, risk management, supply chain, community and stakeholder partnerships. Please see Wyndham s Modern Slavery Statement below, which has been endorsed by our Board and CEO. To view Wyndham Worldwide s full Modern Slavery Statement click here. PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 57

58 MANAGING RISK To build better communities and support our ability to execute on our mission and vision, risk management procedures are critical. Our risk management practices are designed to address key economic, social and environmental topics that directly impact our guests, associates and communities where we operate. How We Manage Risks Our approach to risk management is collaborative, and is enhanced through Board oversight and engagement with the finance, legal, information technology, and risk management departments. It emphasizes continuous improvement and iterations of our business interruption, business continuity and crisis management disaster recovery plans. For each business unit, we consider sensitivity to distinct financial, business, operational, environmental and compliance risk profiles based on the nature of its operations. Each business unit has an Executive Steering Committee with cross-functional senior executive representation that works collaboratively with the Vice President of Corporate Security to identify critical locations and functions that require business recovery solutions in the event of a disruption. Monitoring Guest Satisfaction and Experience Wyndham Worldwide actively measures and manages customer satisfaction across its business units by developing customized programs by market, such as loyalty and customer service programs, to strengthen relationships with customers. Each business has a dedicated Senior Vice President tasked with implementing, managing and overseeing customer response and satisfaction programs. Our Customer Care departments utilize an enterprise feedback management software solution that offers a comprehensive platform for improving front line customer interactions, speeding case resolution and generating feedback on how we can do better as an organization. Additionally, customer service concerns are monitored and managed via s generated from our websites, social media channels on Twitter and Facebook, guests staying at our resorts, calls into our contact centers, and surveys. For on-site guest complaints, our standard is a 15 minute or less response time. Additionally, each business unit actively measures customer satisfaction to identify areas for continuous improvement: Wyndham Vacation Ownership measures satisfaction by conducting surveys for key customer facing contacts in the areas of Sales, Resorts and Contact Centers. Surveys, which are based on a scale from 1-10 where 7-8 are satisfied and 9-10 are extremely satisfied, are monitored weekly, monthly and quarterly; and associates and leaders are held accountable for performance. Wyndham Destination Network utilizes a post-transaction after-call survey (scale from 1-10) and a net promoter score and online customer feedback tool, powered by OpinionLab, to monitor the online member experience. Wyndham Hotel Group utilizes a new program called WynReview which is based on a scale of 1-5 and works hand in hand with TripAdvisor. In addition the hotel group also reviews the J.D. Power & Associates Customer Satisfaction Index scores for key brands. In 2016, Wingate by Wyndham was ranked highest in guest satisfaction in the midscale segment by J.D. Power in the 2016 North America Hotel Guest Satisfaction Index Study, for the second consecutive year. Protecting Data Privacy In addition to responsiveness to customer service requests and concerns, protecting customer data privacy has been prioritized as an imperative for our company. To enforce Wyndham Worldwide s privacy policy, we train local managers across the Company and actively monitor a series of key performance indicators including the number of privacy incidents and hotline inquiries per quarter and type of privacy incident per category. Having identified training and education as a critical success factor, we have begun engaging our associates to share best practices across operations through the publication of blog articles and included education on our privacy policy as part of our We Comply Program. PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 58

59 MANAGING RISK Protecting Our Associates As our company continues to grow across all business units we too are expanding in order to meet the ever changing needs of the business. In doing so, we have recently consolidated our team into a regionally focused, shared service model which will allow us to effectively respond to the requests of all Wyndham Worldwide stakeholders. It is our priority to maintain and improve a workplace environment that not only protects our associates but our owners, guests and assets too. As the global security landscape continues to evolve, we are always working as a company to enhance services and systems that protect our guests and owners from current threats and future change. By providing on-site security for the vast majority of our properties to technology solutions in the area of alarm monitoring and high tech CCTV that employs both video analytics and live monitoring, our focus has never been more resilient. From mitigating workplace injuries at our managed properties to providing associates training in emergency response when a guest is in need, creating a safe working environment is one of our most important responsibilities as an employer. As such, our management approach is rigorous and both data and processdriven. To ensure we maintain the highest level of safety awareness, we have a dedicated team that conducts annual health and safety reviews which evaluate the performance of individually owned and operated properties within the areas of regulatory compliance, associate training, emergency preparedness, fire, and life safety. In alignment with our goal to maintain a consistently high standard of safety performance, the Company uses our online incident reporting and loss prevention system (Wynsurance) which enables all business units to identify and track work-related risks and hazards, maintain and manage inspections and subsequent follow ups. Wynsurance allows for proper Occupational Safety and Health Administration record keeping requirements and supports all business units in having a consistent approach for entering and retaining records to include an area to log formal joint management worker health and safety committee minutes. Additionally we also receive independent external verification of our health and safety programs in alignment with applicable U.S. Occupational Safety and Health Administration regulations. Wyndham Worldwide utilizes an Occupational Health and Safety Management System to establish and maintain an effective process for implementing safety standards and procedures across our business units. We also conduct annual safety prevention reviews that evaluate the performance of individually owned and operated properties in the Company s portfolio to inform ongoing refinements to our safety training and other incident-prevention measures, which includes tracking near misses and implementing corrective actions when they occur. At Wyndham Worldwide, the corporate security team works closely with key business unit stakeholders to design and implement policies and processes in order to most efficiently safeguard and protect the Company s employees, facilities, assets, intellectual property and business operations. As an organization, we take both internal and external risks seriously and therefore strive to create the most comfortable environment for all associates and guests. - JACK SHAUGHNESSY, VICE PRESIDENT, CORPORATE SECURITY SERVICES PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 59

60 WYNDHAM WORLDWIDE RESPONSIBLE SUPPLIERS Wyndham Worldwide relies on strong, collaborative supplier partnerships to provide goods and services to properties around the globe. Our global procurement department, Strategic Sourcing, leads this effort by leveraging the Company s combined purchasing power to negotiate the highest quality products and services at the best possible value. To view Wyndham Worldwide s full Supplier Code of Conduct click here. Providing sustainable product and service options is an integral part of the sourcing strategy, and aligns with our strong commitment to sustainability and reducing our carbon footprint. Wyndham Worldwide Corporation demands the highest level of law-abiding and ethical behavior, and we expect the same of our suppliers, worldwide. In all instances we expect adherence to our Core Values in addition to complying with the Wyndham Worldwide Supplier Code of Conduct and all applicable laws and regulations in all locations where they conduct business. The Responsible Supplier Initiative Responsible Supplier Goals Further diversification of the supply chain enables Wyndham Worldwide to become more competitive and grow the Company s presence in emerging markets through partnerships. Initially the program focused on the Green Supplier initiative and was established to partner with suppliers and vendors who have a similar commitment to sustainability and protecting the environment, while increasing the number of sustainable products offered to customers. In 2016, the Green Supplier initiative was expanded to include Philanthropy and Human Rights and became the Responsible Supplier Initiative. Each of our suppliers is required to complete the new Wyndham Responsible Supplier Survey. The survey is composed of more than 50 questions to assess performance in the following areas: Policy Data Tracking and Targets Energy and Carbon Emissions Water Waste Sourcing Innovation Compliance Reporting Engagement Philanthropy Human Rights As part of our ongoing commitment to continually grow our responsible supply chain, 27% of our total $2.5 billion spend in 2016 was with suppliers who met the Wyndham Responsible Supplier criteria. Our goal by 2020 is to be at 30%. Increase Responsible Supplier awareness corporation-wide Recognize Responsible Supplier excellence Include Responsible Suppliers in every RFP, where possible Continue focused outreach to the Responsible Supplier community Expand Responsible Suppliers internationally (UK and China) Wyndham Worldwide recognizes each supplier as Responsible based on the Wyndham Responsible Supplier criteria. Our Responsible Supplier program is designed to encourage innovation for competitive differentiation, cost and associated risk reduction within our supply chain, brand enhancement and to foster collaboration and engagement with our suppliers, franchisees and other stakeholders. Environmental, Labor Practices and Human Rights Screening Through our Supplier Code of Conduct, Responsible Supplier Survey, and Diversity Supplier Survey, we engage and screen our suppliers on human rights, labor and environmental practices. Expectations set forth in our Supplier Code of Conduct include ethical standards, community involvement, environmental protection and respect and dignity for associates. Our Supplier Code of Conduct explicitly prohibits child labor, forced labor, discrimination, corruption and impingements to workers freedom of association. PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 60

61 WYNDHAM WORLDWIDE RESPONSIBLE SUPPLIERS Through the Wyndham Worldwide Responsible Supplier Initiative, we believe establishing partnerships with suppliers and vendors that have a similar commitment to sustainability and protecting the environment is a key component to the success of the Supplier Initiative Program. The chart below is a small representation of some of the ongoing partnerships we have and the impact we make on the community. Product Description Metric Regeneration Suiting Green Uniform made from 100% postconsumer waste. Each suit is made out of approximately 25-2 liter plastic bottles. Wyndham Worldwide diverted more than 283,000 water bottles from landfills by purchasing more than 22,677 pieces of eco-friendly apparel. Samsung Electronics Samsung LED hospitality TVs More than 16,000 units purchased by Wyndham saving more than 6 million kwh per year. WynRest Pillows and Mattress Pads Simmons Mattresses/Foundation The production of WynRest products is environmentally sound, fulfilling suitable criteria such as air quality, effluent waste and noise generation. All products are screened for harmful substances to ensure the health of consumers. Suitable recycling methods as well as the natural biodegradability of the products are considered. Bedding products that are individually crafted to help reduce the need for energy-consuming machines in the manufacturing process. More than 9 million plastic bottles were used in the manufacturing of nearly 500,000 WynRest/WynDry pillows and mattress pads. More than 59,000 mattresses were purchased in To date, Simmons has recycled more than 23 million pounds of materials that otherwise would have ended up in landfills. Sustainable Food & Beverage Program for Managed Hotels Wyndham Worldwide works with local vendors to maintain sustainable products that are also seasonal and regional in nature and this is especially evident at our Wyndham Hotel Group managed hotels. These properties are taking advantage of many sustainable selections offered by suppliers, such as organic produce and cage-free eggs. Resort chefs are now moving in alternative dietary cuisine with an emphasis on bold flavors and organic, locally-sourced ingredients that are rooted in wellness-style cuisine. Vendors have also been asked to provide alternatives for any fish that is on the seafood watch list. Wyndham Hotel Group has made a commitment that all managed hotels will move to cage-free eggs by PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 61

62 WYNDHAM WORLDWIDE RESPONSIBLE SUPPLIERS Arbor Day Partnership Since 2009, Wyndham Vacation Ownership has implemented several innovative sustainability programs in partnership with the Arbor Day Foundation. These initiatives include our Carbon Offset Program, One Million Trees campaign, and Rain Forest Rescue Project. The Rain Forest Rescue Project preserves the rainforest through the purchase of shade-grown coffee while also providing higher incomes and better health and education programs for the local farmers and their families. In 2016 Wyndham s direct economic impact to the farmers was over $439, Numbers 2016 Wyndham Partnership with the Arbor Day Foundation 263,635 trees planted pounds of Arbor Day Coffee shipped trees planted since April ,228 1,123,225 28,863,524 square feet of rain forest preserved carbonneutral room 695 nights demonstrative farming families in the Cajamarca Region of northern Peru paid higher wages farming plots developed to educate farmers on agroforestry techniques 5, Shaina and Bolaina trees planted to support reforestation farms with completed soil analysis to promote healthy farming practices farms with improved coffee wastewater treatment systems Cajamarca Region 211 N. 12 th Street. Lincoln, Nebraska arborday.org PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 62

63 WYNDHAM WORLDWIDE DIVERSITY SUPPLIERS The Supplier Diversity Initiative Diversity lies at the very heart of the Wyndham Worldwide culture, so, it is no surprise that our corporate diversity strategy extends to the suppliers with whom we do business. Since its inception, our Supplier Diversity program continues to grow, earning many accolades and industry recognitions along the way. Our mission, however, remains steadfast: to develop and implement an approach to Supplier Diversity that achieves results and adds value by reducing costs, improving quality, increasing revenue and leveraging innovation through the identification and use of competent and capable diverse suppliers. In the last ten years, over $1.4 billion was spent with diverse suppliers in the U.S. across minority, women, disabled, LGBT, and veteran market segments. Supplier Diversity Goals Continue to increase diverse spending across Wyndham Worldwide Include external advocacy groups in our Strategic Sourcing strategy Increase Supplier Diversity awareness corporation-wide Include diverse suppliers in every RFP, where possible A proactive business process, our Supplier Diversity initiative seeks to provide equal access to all suppliers for procurement opportunities. These include: African-American, Hispanic-American, Asian-American and Native-American-owned businesses; Women Owned businesses; Lesbian, Gay, Bi-Sexual and Transgender (LGBT)-owned businesses; Veteran, Disabled Veteran, and Disabled-owned businesses. Through our Supplier Diversity initiative, we support and encourage minority, women-owned and other diverse businesses in the many Recognize diversity excellence communities in which we operate, with every product and service we buy. For example, each towel or sheet we buy from Sobel Linen, a Hispanic-owned business; and, every toaster or coffeemaker we source from Resort Supply, a woman-owned housewares and kitchenware business, and every piece of information technology equipment we procure from World Wide Technology, an African-American owned business, puts us one step closer to reaching our diversity goals. In 2016, Wyndham Worldwide achieved a 13.35% diverse spend rate. Wyndham Worldwide understands that a critical element to the initiative s success is our outreach to the diverse business communities. In that regard, the Company is a proud sponsor and corporate member of the following national and international certifying bodies and diverse business advocacy groups: National Minority Supplier Development Council (NMSDC), Women Business Enterprise National Council (WBENC), National Gay & Lesbian Chamber of Commerce (NGLCC), United States Pan Asian American Chamber of Commerce (USPAACC), WEConnect International, United States Hispanic Chamber of Commerce (USHCC), National Hispanic Business Group, National Women Business Owners Corporation (NWBOC) and Minority Supplier Development UK and China. Outreach and Affiliations Mentor potential and current Wyndham Worldwide diverse suppliers Continue focused outreach to the diverse-supplier community Expand Supplier Diversity internationally We participate in various supplier development councils at the state and local levels to demonstrate Wyndham Worldwide s commitment to these communities, promote an inclusive diverse supplier base, and hold leadership positions in community organizations. We hold board seats at the Hispanic Chamber of Commerce of Metro Orlando, Kissimmee/Osceola County Chamber of Commerce, the Northwest Mountain Minority Suppliers Development Council, the New York/New Jersey Minority Supplier Development Council, United States Pan Asian American Chamber of Commerce Northeast region, Florida State Minority Supplier Development Council and Florida Diversity Business Council. PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 63

64 WYNDHAM WORLDWIDE DIVERSITY SUPPLIERS 10 Year Diverse Spend over $1.4 Billion PILLARS OF WYNDHAM SUPPLIER DIVERSITY Strong Top Management Commitment Top Notch Strategic Sourcing Management Proactive Involvement in all aspects of Supplier Diversity Vibrant Supplier Diversity Council/Champion Structure Stakeholder Involvement and Relationship Building Dynamic Diverse Business Community Outreach Program MINORITY LGBT WOMEN VETERANS DISABLED We Think Supplier Diversity Upfront and Early At Wyndham Worldwide, we take pride in maintaining a culture where diverse suppliers are not only welcomed, but highly valued as part of our strategic growth. Supplier diversity is the right thing for us as a global corporate citizen and for our business, and, more importantly, it adds great value to our business and the experience we provide our guests. Jose Nido VP, Global Supplier Diversity Strategic Sourcing, Wyndham Worldwide Building Partnerships and Supporting Economic Development in our Communities Providing mentoring and business enrichment opportunities is an aspect of our Supplier Diversity program that makes it truly exceptional. We have a wealth of resources and programs that allow suppliers to build stronger, more profitable companies. Here are a few recent examples: Launched a diverse business Mentor/Protégé Program designed to help diverse suppliers gain skill sets, technological ability, capacity and knowledge to advance their businesses to the next level Continued success with Wyndham Worldwide Supplier Diversity Academy - A robust program customized for potential diverse suppliers to experience a bird s eye view of Wyndham Worldwide culture, procurement strategy and how to do business with large corporations Sponsored Supplier Diversity Series workshops, Tips and Recommendations for Navigating Corporate America as a Diverse Supplier Deepened partnerships with the African-American Chambers of Commerce of Florida and New Jersey Sponsored an Asian American supplier s participation at the U.S. Pan Asian American Chamber of Commerce Conference/Expo Accolades from DiversityInc in 2016: Ranked #10 on DiversityInc Top 13 Companies for Supplier Diversity - Supplier Diversity: 65.8% higher than the Top 10 and double the Top 50 average of subcontractors who are minority owned - Supplier Diversity: 42.2% higher than the Top 10 and 34.6% higher than the Top 50 on prime suppliers who are minority owned PLACES BUILDING BETTER COMMUNITIES Wyndham Worldwide Corporate Social Responsibility Report 64

65 AWARDS AND RECOGNITION Wyndham Worldwide CDP Climate Change A- (2016) CDP Climate Disclosure Project World Leader for Action on Climate Change (2015) CDP Climate Disclosure Project Leadership & Performance Index (2014) Corporate Responsibility Magazine s 100 Best Corporate Citizen s List (2014, 2015, 2016, 2017) DiversityPlus Top 30 Champions of Diversity (2014) DiversityInc s Top 25 Companies for Diversity (2017) DiversityInc s Top 50 Companies for Diversity (2013, 2014, 2015, 2016) and Top Company for Supplier Diversity (2014) Dow Jones RobecoSam Sustainability Award- Silver Class (2014), Gold Class (2015, 2016), Bronze Class (2017), and Industry Leader (2016) Dow Jones Sustainability Indices North America hospitality company index leader (2013, 2014, 2015, 2016) Dow Jones Sustainability World Index (2014, 2015) EnergyStar Certification - 22 Sylvan, 99 rating, 14 Sylvan, 100 rating (2017) Ethisphere Institute World s Most Ethical Companies (2015, 2016, 2017) FORTUNE Magazine s Most Admired Companies (2016) Global Business Travel Association Foundation, Project Icarus Sustainability Outstanding Achievement Award for Travel Buyer (2016) Green Restaurant Association Four Stars for Parsippany HQ Café (2013, 2014, 2015, 2016) Hispanic Association on Corporate Responsibility recognition for Demonstrating Leadership and Commitment to Equality (2013, 2014, 2015, 2016) LatinaStyle Magazine Top 50 List of Great Places to Work in the U.S. (2013, 2014, 2015, 2016) Long Island Hispanic Chamber of Commerce s Global Corporate Businessman of the Year Award (2014) Morris County Hispanic American Chamber of Commerce s Corporation of the Year and Chairman s Award (2014) New Jersey Best Places to Work (2013, 2014, 2015, 2016) NJ Business & Industry Association Environmental Quality Award For Excellence (2013, 2014) New Jersey s Governor s Environmental Excellence Award in the Healthy and Sustainable Business category for innovative and sustainable practices at the Parsippany headquarters (2015) Newsweek Magazine s Top 100 Greenest companies in the U.S. (2014, 2016) U.S. Veterans Magazine Best of the Best Award for Supplier Diversity (2014, 2015) Wyndham Vacation Ownership Orlando Business Journal s Healthiest Employers in Central Florida (2016) American Heart Association Fit-Friendly Companies Gold Level (2014) Best Place to Work Southern Nevada (2014) Orlando Sentinel Top 100 Companies for Working Families (2013, 2014, 2015, 2016) Winner of 51 American Resort Development Association (ARDA) Awards ( ) Winner of 19 Global Networking Expo (GNEX) Awards ( ) including Best Industry Leader (2016) Winner of 31 Stevie Awards for Sales and Customer Service ( ) Human Rights Campaign (HRC) Corporate Index, a perfect score of 100% (2013, 2014, 2015, 2016, 2017) Wyndham Worldwide Corporate Social Responsibility Report 65

66 AWARDS AND RECOGNITION Wyndham Destination Network Women s Venture Fund Honors Gail Mandel, President and CEO, Wyndham Destination Network with Highest Leaf Award (2016) ENERGYSTAR Certification - RCI Indy, 83 Rating (2014) Hoseasons by Wyndham Vacation Rentals receives Gold Award for sustainable travel initiatives (2013, 2014, 2015) Landal GreenParks received three Kids Vacation Provider of the Year awards at the 2016 Vakantiebeurs Travel Fair in Utrecht Netherlands (2016) Landal GreenParks named to the Top 10 Most Customer-Friendly Companies in The Netherlands by SAMR (2016) Landal GreenParks named Best Employer in the Netherlands (2014) RCI Wins 18 ARDA Awards ( ), including ACE Spirit of Hospitality (2016) RCI Cork named Great Place to Work and honored by Irish Institute of Training and Development (2014) RCI Indianapolis named Indianapolis Star s Top Places to Work (2015, 2016) RCI Indianapolis named among Best Places to Work in Indiana (2013, 2014, 2016) RCI Mexico recognized by the Great Place to Work Institute (2013, 2014) RCI Mexico recognized as Socially Responsible Company for sixth consecutive year (2016) RCI Uruguay named to Great Place to Work list (2014, 2015) RCI won 10 Content Marketing Awards from the Content Marketing Institute (2014) Wyndham Vacation Rentals earned eight ADDY awards from the American Advertising Foundation Emerald Coast (2015) Wyndham Hotel Group Baymont Inn & Suites listed by Entrepreneur Magazine as one of the fastest-growing franchises (2015) Dolce Hotels & Resorts Named Best Group Hotel Brand LUXURY at European Group Travel Awards (2016) CardHub s Best Hotel Rewards Program for Wyndham Rewards (2015) Freddie Awards Up and Coming Program of the Year for Wyndham Rewards (2015) Hawthorn Suites by Wyndham named Best Extended Stay Brand at American Group Travel Awards (AGTA) (2016) Hotelier Magazine s Top 50 Hotel Companies (2014) Microtel Inn & Suites by Wyndham Ranked Highest in Guest Satisfaction in the Economy/ Budget Segment by J.D. Power (2013, 2014, 2015, 2016) Ramada Singapore at Zhongshan Park voted Best Mid-Range Hotel at 25th annual TTG Travel Awards (2014) School of Hospitality Operations (SoHO) ranked Bronze for Best Learning Team by the Brandon Hall Group Excellence Awards (2014) Wingate by Wyndham named in Top 10 Best Hotel Chains for Families by Parents Magazine (2015) Wingate by Wyndham Ranked Highest in Guest Satisfaction in the Midscale Segment by J.D. Power (2015, 2016) Wyndham Hotels and Resorts awarded top honors in the Best Resort/Spa Brand for Groups category at the European Group Travel Awards (2015) Wyndham Rewards Recognized for Best Overall Customer Experience, Best Brand Messaging and Communication and Best Employee Engagement at Loyalty 360 CX Awards (2015) Wyndham Worldwide Corporate Social Responsibility Report 66

67 WYNDHAM GRI REPORT PERFORMANCE TABLE Economic Net Revenues (billions) $5.59 $5.53 $5.28 Wyndham Vacation Ownership $2.79 $2.77 $2.64 Wyndham Destination Network $1.57 $1.53 $1.60 Wyndham Hotel Group $1.30 $1.29 $1.10 Total Expenses $4.54 $4.52 $4.34 Number of Hotels 8,035 7,810 7,645 Number of Hotel Rooms 697, , ,800 Average Number of Vacation Exchange Members (in millions) Gross Vacation Ownership Interest Sales $2.01 $1.96 $1.89 Social Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Board of Directors Composition Male Female Under Over Caucasian 75% 71% 71% Non-Caucasian 25% 29% 29% Associate Composition Percentage of Total Workforce that is Female 55.74% Percentage of Directors that are Female 39.25% 38.47% 36.28% (Senior Management+) Percentage of Directors that are Minorities (US) 17.08% 16.03% 15.63% Percentage of Management Positions Held by Females 44.32% 44.84% 43.48% Associates by Age Group Under % 25.90% 26% % 47.49% 49% Over % 26.6% 25% Associate Breakdown by Business Unit Wyndham Destination Network 10,399 10,117 10,092 Wyndham Hotel Group 8,638 9,112 6,379 Wyndham Vacation Ownership 18,011 17,686 17,191 WWC TOTAL 37,770 37,662 34,382 *Unless otherwise noted, the boundary for social data reported covers our entire organization as described in the Company Overview section Wyndham Worldwide Corporate Social Responsibility Report 67

68 WYNDHAM GRI REPORT PERFORMANCE TABLE Social Associate Breakdown by Region Africa Asia Central America Europe 5,184 4,970 5,108 India Middle East North America 29,296 29,568 26,189 South America South Pacific 1,856 1,800 1,778 Associate Turnover 49.72% 49.54% 48.32% Voluntary 36.64% 36.82% 35.32% Corporate (Orlando, FL Parsippany, NJ Carmel, IN) 25.95% 21.87% 18.24% Full-Time 47.18% 46.49% 44.49% Part-Time 63.98% 67.21% 64.44% Male 52.18% 50.91% 49.57% Female 47.75% 48.47% 45.82% Under % 80.74% 74.97% % 39.74% 37.75% Over % 36.54% 38.23% Training (percentage of employees who completed training) Introduction to Sustainability 72% 75% 89% Global Anti-Corruption 86% 83% 80% Count On Me! Training 46.6% 51% 68% General Manager and Owners Leadership Training Wyndham Leadership Training *Unless otherwise noted, the boundary for social data reported covers our entire organization as described in the Company Overview section Wyndham Worldwide Corporate Social Responsibility Report 68

69 WYNDHAM GRI REPORT PERFORMANCE TABLE Environmental* Greenhouse Gas Emissions (MT CO2e) Scope , ,423 97,735 Scope , , ,746 Scope 3 (Business Travel) 1 7,788 10, ,261 GHG Emissions Intensity Per Square Foot (Scope 1 and 2) Per Associate (Scope 1 and 2) Reduction of GHG Emissions 2 Per Square Foot Reduction 3.5% 0.4% 7.3% Cumulative Per Square Foot Reduction from year % 20.6% 20.1% Total Energy Use (MWH) Fuel Use 637, , ,571 Electricity, Heating, Cooling, Steam Use 682, , ,388 Energy Intensity Per Square Foot Per Associate Reduction of Energy Consumption Per Square Foot Reduction 2-1.1% -10.6% 8.78% Cumulative Per Square Foot Reduction from % 5.16% 15.08% Water Total Water Consumption 3 (kgals) 2,735,859 2,788,690 2,529,263 Water Intensity (per square foot) Facilities Number of Facilities with Green Certifications 2,160 1, Number of Sites Using Renewable Energy Suppliers Percentage of Spend on Green Suppliers 27% 27% 27% Percentage of New Suppliers Scanned for Environmental 100% 100% 100% Criteria Waste Diversion 30.5% * The boundary for our environmental reporting is based on operational control, and includes all our operating assets that we own, manage or lease. Please note that assets managed by franchisees are Scope 3 or other indirect environmental impacts that are excluded from the boundary. 1: The following gases are included in the GHG inventory: CO2, CH4, N2O, and HFCs and the reductions are compared to prior year emissions. We utilized Greenhouse Gas Protocol Corporate Accounting and Reporting Standard and the Corporate Value Chain (Scope 3) Accounting and Reporting Standard published by the World Business Council for Sustainable Development and the World Resources Institute for reporting the GHG inventory. Reductions reported occurred in direct (Scope 1) energy and indirect (Scope 2) emissions. We utilized the latest available emission factors for each fuel type and region and Global Warming Potential factors from the Second Assessment Report (SAR) published by Intergovernmental Panel on Climate Change to calculate GHG inventory. 2: Energy Intensity and Reductions calculations include all types of energy consumed by the company and are compared to prior year. Actual amounts of energy consumed were reported for approximately 95% of the properties within the boundary based on total square footage with 5% estimated based on average usage based on property type. 3: Water includes municipal water supplies. Other sources of water such as surface water, ground water, rainwater, and waste water from another organization are either not used or estimated to not be a significant source of overall water usage. 4: Business travel emissions reflect before carbon offset from the Wyndham partnership with the United eco-skies program is 1,672 MTC0 2 e. Wyndham Worldwide Corporate Social Responsibility Report 69

70 WYNDHAM GRI REPORT PERFORMANCE TABLE Strategic Sourcing Metrics Product Description Sustainable Products Purchased Key Cards Recycled cards made of 87% pre-consumer recycled product 2,150,880 Green Paper Goods The Big Round Stic Ecolutions pens Eco-Cups Office Max office supplies Energy Efficient Light bulbs Bathroom tissue made from 100% virgin fibers and facial tissues made from 100% recycled fibers. 253,594 Pens made from 76% pre-consumer recycled plastic. 38,537,744 Each cup is made of recycled content, such as virgin pulp and recycled paper. Each cup is compostable and biodegradable Office supplies and recycled paper containing pre/postconsumer content Compact florescent lighting saves the average consumer 50-80% in energy costs without any loss in lighting quality 246,638,500 91, ,822 EcoLab Laundry Detergent Low phosphate laundry detergent 22,994 EcoLab Cleaning Products Low phosphate cleaning products 173,371 Wyndham Worldwide Corporate Social Responsibility Report 70

71 GRI G4 CONTENT INDEX To assist stakeholders in finding disclosures of interest, we have provided a GRI G4 Content Index. For more information on the GRI, please visit Additional information on GRI indicators that have been assured can be found in our Independent Accountants Review Report on p. 77 General Standard Disclosures: General Standard Disclosure Strategy and Analysis G4-1 Statement from most senior decision maker on sustainability Organizational Profile G4-3 Name of organization G4-4 Primary brands, products, and services G4-5 Location of the organization s headquarters G4-6 Number of countries where the organization operates G4-7 Nature of ownership and legal form G4-8 Markets served G4-9 Scale of organization G4-10 Total number of employees by employment contract and gender G4-11 Percentage of total employees covered by collective bargaining agreements G4-12 Description of the organization s supply chain G4-13 Significant changes during the reporting period regarding the organization s size, structure, ownership, or its supply chain G4-14 Whether and how the precautionary approach or principle is addressed by the organization Page A Message from Stephen P. Holmes (p. 3) Company Overview (p. 5) Company Overview (p. 5) Wyndham Worldwide headquarters are in Parsippany, New Jersey. Company Overview (p. 5) Wyndham Worldwide is a publicly traded corporation. Company Overview (pp. 5-6) Company Overview (pp. 5-6) Performance Tables (pp ) As of December 31, 2016, approximately 10% of our employees are subject to collective bargaining agreements governing their employment with our company. Wyndham s critical suppliers include our informational technology providers. Our franchisees critical suppliers include food & beverage, staff uniforms, cleaning and sanitary supplies and other goods and services providers used for daily operations at franchise hotels and properties. Wyndham s supply chain management team is focused on managing our direct supply chain and developing strategies to assist our third party franchisees. None during the reporting period. Corporate Social Responsibility Strategy (p. 8); Environmental and Social Oversight (p. 10), The Corporate Social Responsibility Leadership Council (p. 11), Materiality (pp ); How We Manage Risks (p. 58) Wyndham Worldwide Corporate Social Responsibility Report 71

72 GRI G4 CONTENT INDEX General Standard Disclosures: General Standard Page Disclosure Organizational Profile G4-15 Ethics and Human Rights (pp ) Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorsed G4-16 Global Partnerships (pp ) Memberships in associations (such as industry associations) and/or national/international advocacy organizations Identified Material Aspects and Boundaries G4-17 Company Overview (pp. 5-6) All entities included in the organization s consolidated financial statements or equivalent documents G4-18 Report Overview (p. 7), Materiality (pp ) Process for defining report content G4-19, 20 and 21 GRI Index - Specific Standard Disclosures (pp ) Material aspects identified and boundaries G4-22 No known, material restatements of information in our 2016 Sustainability Report. Effect of any restatements of information provided in previous reports G4-23 There were no significant changes during the reporting period. Significant changes in the boundary from previous reporting periods Stakeholder Engagement G4-24 Stakeholder Engagement (p. 16) List of stakeholder groups engaged G4-25 Stakeholder Engagement (p. 16) Basis for identification and selection of stakeholders G4-26 Stakeholder Engagement (pp ); Global Partnerships (pp ) Approach to stakeholder engagement G4-27 Stakeholder Engagement (pp ); Global Partnerships (pp ) Key topics and concerns raised Wyndham Worldwide Corporate Social Responsibility Report 72

73 GRI G4 CONTENT INDEX General Standard Disclosures: General Standard Disclosure Report Profile G4-28 Reporting period G4-29 Date of most previous report G4-30 Reporting cycle G4-31 Contact point for questions regarding the report or its contents G4-32 GRI Index with in accordance option chosen G4-33 External assurance Governance G4-34 Governance structure of the organization Ethics and Integrity G4-56 Organization s values, principles, standards and norms of behavior Page Calendar year Annual Report Overview (p. 7) Self-reporting in accordance at the Core level. Independent Accountants Review Report (p. 80) Governance and Board of Directors (pp ) Additional information can be found on our Corporate Governance website Company Overview (p. 6); Ethics and Human Rights (pp ) Specific Standard Disclosures: Material DMAs and Indicators Aspects Category: Environmental Economic Performance G4-DMA Corporate Social Responsibility Strategy; Governance Additional information can be found in Wyndham s K filing and CDP 2017 Climate Change Information Request response. Note: This aspect has been identified as material both within and outside the organization. Wyndham s economic performance is relevant to our investors, employees, communities and suppliers. G4-EC2 Financial implications and other risks and opportunities for the organization s activities due to climate change CDP 2017 Climate Change Information Request Questions CC5 and CC6 Page(s) pp. 8-9 pp Wyndham Worldwide Corporate Social Responsibility Report 73

74 GRI G4 CONTENT INDEX Specific Standard Disclosures: Material DMAs and Indicators Aspects Category: Environmental Indirect Economic Impacts Energy Water Biodiversity Page(s) G4-DMA Corporate Social Responsibility Strategy; pp. 8-9 Wyndham Philanthropy and Community Programs pp Note: This aspect has been identified as material both within and outside the organization. Wyndham s indirect economic impacts are relevant to all stakeholders including our global communities and partners. G4-EC7 Development and impact of infrastructure investments and services supported Wyndham Philanthropy and Community Programs pp G4-DMA pp Focus and Performance; p. 27 Energy and Emissions Note: This aspect has been identified as material both within and outside the organization. Wyndham s energy consumption is relevant to all stakeholders including our global communities and partners. G4-EN3 Energy consumption within the organization Performance Tables p. 69 G4-EN5 Energy intensity Performance Tables p. 69 G4-EN6 Reduction on energy consumption Performance Tables p. 69 G4-DMA Focus and Performance; Water Note: This aspect has been identified as material both within and outside the organization. Wyndham s water stewardship activities are relevant to all stakeholders including our global communities and partners. G4-EN8 Total water withdrawal by source pp ; p.28 Performance Tables p. 69 G4-EN9 Water sources significantly affected by withdrawal of water Diving Deeper to Address Local Water Risks p. 28 G4-DMA Aligning with the UN Sustainable Development Goals; Commitment to Biodiversity p. 15 p. 32 G4-EN13 Habitats protected or restored Expedition Zero; Arbor Day Partnership p. 34 p. 62 Wyndham Worldwide Corporate Social Responsibility Report 74

75 GRI G4 CONTENT INDEX Specific Standard Disclosures: Material DMAs and Indicators Aspects Category: Environmental Emissions G4-DMA Focus and Performance; Energy and Emissions Note: This aspect has been identified as material both within and outside the organization. Wyndham s greenhouse gas emissions associated operations are relevant to all stakeholders including our global communities and partners. G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1) Effluents and Waste Page(s) pp p. 27 Performance Tables p. 69 G4-EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2) Performance Tables p. 69 G4-EN17 Energy indirect greenhouse gas (GHG) emissions (Scope 3) Performance Tables p. 69 G4-EN18 Greenhouse gas (GHG) emissions intensity Performance Tables p. 69 G4-EN19 Reduction of greenhouse gas (GHG) emissions Performance Tables p. 69 G4-DMA Focus and Performance; Waste pp pp Supplier Environmental Assessment G4-EN23 Waste by type and disposal method Waste pp G4-DMA Wyndham Worldwide Responsible Suppliers; Strategic Sourcing Metrics Note: This aspect has been identified as material both within and outside the organization. Wyndham s environmental assessments of suppliers are relevant to our guests, suppliers and communities. G4-EN32 Percentage of new suppliers that were screened using environmental criteria Performance Tables; Environmental, Labor Practices and Human Rights Screening pp p. 70 p. 69 p. 60 Wyndham Worldwide Corporate Social Responsibility Report 75

76 GRI G4 CONTENT INDEX Specific Standard Disclosures: Material DMAs and Indicators Page(s) Aspects Category: Social Sub-Category: Labor Practices and Decent Work Employment G4-DMA Count On Me! Culture pp Note: This aspect has been identified as material both within and outside the organization. Wyndham s employment practices are relevant to our investors, guests and communities. G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region Performance Tables p. 68 Occupational Health and Safety G4-DMA Protecting the Safety of Our Associates p. 59 Note: This aspect has been identified as material both within and outside the organization. Wyndham s practices related to occupational health and safety are relevant to our employees, communities and investors G4-LA5 Percentage of total workforce represented in formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs 100% of Wyndham Vacation Ownership employees are represented in formal joint management worker health and safety committees. We are in the process of obtaining data for business units in advance of our next Sustainability Report. Training and Education G4-DMA Leadership Development and Organization Capability pp Note: This aspect has been identified as material both within and outside the organization. Training and education is relevant to our investors and communities. G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category Leadership Development and Organization Capability p. 39 Diversity and Equal Opportunity G4-DMA Diversity pp Note: This aspect has been identified as material both within and outside the organization. Diversity and equal opportunity is relevant to our investors and communities. G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity based on indicators of diversity Performance Tables pp Wyndham Worldwide Corporate Social Responsibility Report 76

77 GRI G4 CONTENT INDEX Specific Standard Disclosures: Material DMAs and Indicators Aspects Category: Social Sub-Category: Labor Practices and Decent Work Supplier G4-DMA Assessment for Wyndham Worldwide Supplier Diversity Labor Practices Note: This aspect has been identified as material both within and outside the organization. Wyndham s assessments of supplier labor practices are relevant to our guests, suppliers and communities. G4-LA14 Percentage of new suppliers that were screened using labor practices criteria Environmental, Labor Practices and Human Rights Screening; Wyndham Worldwide Supplier Diversity Sub-Category: Human Rights Page pp p. 60; pp Supplier G4-DMA Human Rights Ethics and Human Rights; pp ; Assessment Environmental, Labor Practices and Human Rights Screening p. 60 Note: This aspect has been identified as material both within and outside the organization. Wyndham s human rights assessments of suppliers are relevant to our guests, suppliers and communities. G4-HR10 Percentage of new suppliers that were screened using human rights criteria Environmental, Labor Practices and Human Rights Screening p. 60 Sub-Category: Society Local Communities G4-DMA Wyndham Philanthropy and Community Programs Note: This aspect has been identified as material both within and outside the organization. Local community impacts are relevant to all stakeholders, particularly the communities where we operate. pp Anti-corruption G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs All operations had local community engagement programs during the reporting period. G4-DMA Ethics and Human Rights Note: This aspect has been identified as material both within and outside the organization. Anti-corruption measures are relevant to our stakeholders including communities and investors. p. 69 G4-SO4 Communication and training on anti-corruption policies and procedures Performance Tables p. 68 p. 55 Wyndham Worldwide Corporate Social Responsibility Report 77

78 GRI G4 CONTENT INDEX Specific Standard Disclosures: Material Aspects DMAs and Indicators Page Sub-Category: Product Responsibility Customer Health and Safety G4-DMA Protecting the Safety of Our Associates p. 59 Note: This aspect has been identified as material both within and outside the organization. Wyndham s practices related to customer health and safety are relevant to our guests, communities and investors. G4-PR1 Product and service categories for which health and safety impacts are assessed for improvement. All products and service categories are assessed for improvement with regards to health and safety. Product and Service Labeling G4-DMA Monitoring Guest Satisfaction and Experience p. 58 Note: This aspect has been identified as material both within and outside the organization. Wyndham s practices related to customer satisfaction management are relevant to our guests and investors. G4-PR5 Results of surveys measuring customer satisfaction Monitoring Guest Satisfaction and Experience p. 58 Customer Privacy G4-DMA Protecting Data Privacy p. 58 G4-PR8 Substantiated complaints regarding breaches of customer privacy. No known, significant breaches during the reporting period. Wyndham Worldwide Corporate Social Responsibility Report 78

79 UN SUSTAINABLE DEVELOPMENT GOALS INDEX Wyndham Worldwide aims to align its corporate social responsibility strategies, programs and reporting with the UN Sustainable Development Goals a plan of action for sustainable development that emphasizes people, planet, prosperity and partnerships. The UN Sustainable Development Goals include 17 goals and 169 targets. For additional information, please visit: sustainabledevelopment.un.org. To assist readers, the UN Sustainable Development Goals Index provides page references to content in our 2016 Corporate Social Responsibility Report in which we report on progress to address a set of prioritized goals relevant to our business. Goal Topic Pages Goal 1 Poverty Aligning to the UN Sustainable Development Goals (p. 14) Wyndham Philanthropy and Community Programs (pp and 53) Goal 2 Food Aligning to the UN Sustainable Development Goals (p. 14) Be Well (pp ) Wyndham Philanthropy and Community Programs (pp ) Goal 3 Health Aligning to the UN Sustainable Development Goals (p. 14) Be Well (pp ) Wyndham Philanthropy and Community Programs (pp ) Goal 4 Education Aligning to the UN Sustainable Development Goals (p. 14) Learning and Development (pp ) Wyndham Philanthropy and Community Programs (p ) Goal 5 Women and Girls Aligning to the UN Sustainable Development Goals (p. 14) Diversity (pp ) Wyndham Worldwide Diverse Suppliers (p ) Goal 6 Water Aligning to the UN Sustainable Development Goals (p. 14) Wyndham Green Strategic Snapshot (p. 25) Water (p, 28) and Community Programs (p. 54) Goal 8 Decent Work and Economic Growth Aligning to the UN Sustainable Development Goals (p. 15) Ethics and Human Rights (p ) Wyndham Worldwide Responsible and Diverse Suppliers (p ) Goal 13 Climate Change Aligning to the UN Sustainable Development Goals (p. 15) Focus and Performance (pp ) Energy and Emissions (p. 27) Goal 15 Biodiversity Aligning to the UN Sustainable Development Goals (p. 15) Commitment to Biodiversity (p. 32) Expedition Zero (p. 34) Arbor Day Partnership (p. 62) Goal 17 Global Partnerships Aligning to the UN Sustainable Development Goals (p. 15) Global Partnerships (p ) Wyndham Worldwide Corporate Social Responsibility Report 79

80 Deloitte & Touche LLP 695 E. Main Street Stamford, CT USA INDEPENDENT ACCOUNTANTS REVIEW REPORT To the Board of Directors Wyndham Worldwide Corporation Parsippany, New Jersey Tel: Fax: We have reviewed the accompanying Statement of Greenhouse Gas Emissions ( Statement of GHG Emissions ) of Wyndham Worldwide Corporation (the Company ) for the year ended December 31, 2016 for Scope 1, Scope 2, and Scope 3 Business Travel greenhouse gas (GHG) emissions. The Company s management is responsible for preparing and presenting the Statement of GHG Emissions in accordance with the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, and the Greenhouse Gas Protocol: A Corporate Value Chain (Scope 3) Accounting and Reporting Standard, published by the World Business Council for Sustainable Development and the World Resources Institute (together the GHG Protocol ). Our responsibility is to express a conclusion on the Statement of GHG Emissions based on our review. Our review was conducted in accordance with attestation standards established by the American Institute of Certified Public Accountants. Those standards require that we plan and perform the review to obtain limited assurance (moderate level of assurance) about whether any material modifications should be made to the Statement of GHG Emissions in order for it to be presented in accordance with the criteria. A review is substantially less in scope than an examination, the objective of which is to obtain reasonable assurance about whether the Statement of GHG Emissions is presented in accordance with the criteria, in all material respects, in order to express an opinion. Accordingly, we do not express such an opinion. We believe that our review provides a reasonable basis for our conclusion. As described in Note 1, environmental and energy use data are subject to measurement uncertainties resulting from limitations inherent in the nature and the methods used for determining such data. The selection by management of different but acceptable measurement methods, input data or model assumptions, or a different point value within the range of reasonable values produced by the model, could have resulted in materially different amounts or metrics being reported. As described in Note 1, GHG emissions reporting under Scope 3 is optional. The Company is voluntarily reporting on one of the fifteen Scope 3 categories described in the Greenhouse Gas Protocol Corporate Value Chain (Scope 3) Accounting & Reporting Standard: Business Travel. As a result, Scope 3 emissions reported in the Statement of GHG Emissions do not include all Scope 3 GHG emissions categories. Based on our review, we are not aware of any material modifications that should be made to the accompanying Statement of GHG Emissions of the Company for the year ended December 31, 2016 for Scope 1, Scope 2, and Scope 3 - Business Travel GHG emissions, in order for it to be presented in accordance with the GHG Protocol. June 19, 2017 Member of Deloitte Touche Tohmatsu Limited Wyndham Worldwide Corporate Social Responsibility Report 80

81 Deloitte & Touche LLP 695 E. Main Street Stamford, CT USA INDEPENDENT ACCOUNTANTS REVIEW REPORT To the Board of Directors Wyndham Worldwide Corporation Parsippany, New Jersey Tel: Fax: We have reviewed the accompanying indicators (the specified indicators ) presented within the Wyndham Worldwide Corporate Social Responsibility Report (the Sustainability Report ) of Wyndham Worldwide Corporation (the Company ): G4-EN3 Energy consumption within the organization G4-EN5 Energy intensity G4-EN6 Reduction of energy consumption G4-EN8 Total water withdrawal by source G4-EN15 Direct greenhouse gas (GHG) emissions (scope 1) G4-EN16 Energy indirect greenhouse gas (GHG) emissions (scope 2) G4-EN17 Other indirect greenhouse gas (GHG) emissions (scope 3) G4-EN18 Greenhouse gas (GHG) emissions intensity G4-EN19 Reduction of greenhouse gas (GHG) emissions G4-EN32 Percentage of new suppliers that were screened using environmental criteria G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity G4-10 Breakdown of employees The Company s management is responsible for preparing and presenting the above specified indicators within the Sustainability Report in accordance with the Global Reporting Initiative G4 Sustainability Reporting Guidelines. Our responsibility is to express a conclusion on the specified indicators based on our review. Our review was conducted in accordance with attestation standards established by the American Institute of Certified Public Accountants. Those standards require that we plan and perform the review to obtain limited assurance about whether any material modifications should be made to the specified indicators in order for them to be presented in accordance with the criteria. A review is substantially less in scope than an examination, the objective of which is to obtain reasonable assurance about whether the specified indicators are presented in accordance with the criteria, in all material respects, in order to express an opinion. Accordingly, we do not express such an opinion. We believe that our review provides a reasonable basis for our conclusion. The preparation of the specified indicators requires management to interpret the criteria, make determinations as to the relevancy of information to be included, and make estimates and assumptions that affect reported information. Measurement of certain amounts and metrics, some of which may be referred to as estimates, is subject to substantial inherent measurement uncertainty. Obtaining sufficient, appropriate review evidence to support our conclusion does not reduce the inherent uncertainty in the amounts and metrics. The selection by management of different but acceptable measurement methods, input data, or model assumptions, or a different point value within the range of reasonable values produced by the model, may have resulted in materially different amounts or metrics being reported. Based on our review, we are not aware of any material modifications that should be made to the specified indicators referred to above for the year ended December 31, 2016, in order for it to be presented in accordance with the Global Reporting Initiative G4 Sustainability Reporting Guidelines. The comparative specified indicators for periods prior to 2012 and all other information presented within the Sustainability Report were not reviewed by us and, accordingly, we do not express any assurance on them. August 18, 2017 Deloitte & Touche LLP Wyndham Worldwide Corporate Social Responsibility Report 81

82 wyndhamworldwide.com 22 Sylvan Way, Parsippany, NJ