fly the colors of our Pacific

Transcription

1 fly the colors of our Pacific

2 «A far-away land of stunning beauty, rich tradition and vivid contrasts... New Caledonia s crystal clear waters, vibrant ethnic diversity and unspoilt glories of nature make it a destination of captivating charm! 4 > 5 Editorials 6 > 7 Benchmarks 8 > 9 The Company 10 > 11 Our people 12 > 13 Our fleet 14 > 15 Our route network 16 > 17 Flying with Aircalin 18 > 19 Operational Safety and Security 20 > 21 Maintenance 22 > 23 Welcome to New Caledonia

3 editorials 05 Bernard Deladrière, Chairman of the Board Didier Tappero, CEO of Aircalin Didier Tappero, Chief Executive Officer For 30 years, New Caledonia s flagship international airline Aircalin has been keeping pace with progress in the airline industry and, importantly, with ongoing changes in government guidelines on our key role as the country s gateway to the rest of the world. Aircalin has thus, from its inception, played a major part in driving economic and social development in New Caledonia. In 2013, the company committed to implementing a bold and pragmatic new business plan, with the twin goals of optimising our flight schedule, with special emphasis on Asia, and expanding our regional network. Our aim is to boost visitor flows to promote and support «Aircalin plays a key role in driving development in New Caledonia. high-potential major projects, particularly in the field of hospitality services. To this end, and at the request of the local tourism sector and the Government of New Caledonia, in June 2014 Aircalin launched nonstop flights to a new Australian destination: Melbourne. Also in 2014, the airline added a supplementary medium haul narrow body aircraft to its fleet. Finally, I would like to stress that Aircalin also has a vital part to play in serving the public interest. We are proud of our role as the airline responsible for providing air links between France s three Pacific communities: New Caledonia, French Polynesia and Wallis-And-Futuna. Rigour and a can-do attitude are the keystones of Aircalin s development strategy. Rigour is our watchword: Aircalin is duty-bound to meet the highest international standards in terms of both aviation safety and quality of service, in compliance with European regulations (EASA) and the requirements of the French Civil Aviation Authority (DGAC). A member of IATA and an IOSA certified operator, Aircalin is also committed to the ISO 9001 certification process. Our airline is indeed on track to meet the highest expectations of our ever more exacting customers. A forward-thinking airline with a can-do attitude, Aircalin has built a fleet of high performing Airbus aircraft, ideally suited to its operations, and pursues a strategy of active development with robust positioning in target markets to ensure increased international visitor flows, particularly from destinations in North Asia and the Pacific region. Aircalin also plays a major role in ensuring passenger flights between New Caledonia and France, thanks to a strong partnership with Air France. And the airline also has a proactive home market strategy, concluding Interline Agreements which allow us to offer home customers codeshare flights to over 150 destinations worldwide. In addition to passenger traffic, Aircalin has developed a dedicated efficient Cargo strategy ensuring air freight carriage and services between New Caledonia and the rest of the world. Buoyed by the enthusiasm and commitment of our male and female staff, Aircalin is ready to take on fresh challenges and meet the ever more exacting demands of the aviation industry!

4 benchmarks 30 years of history Aircalin is New Caledonia s international airline. For over 30 years, Aircalin has been instrumental in furthering New Caledonia s economic development and providing New Caledonians with a gateway to the world. Facts & figures 07 Expenditure (December 2013) Revenue (December 2013) ( ) First steps 3 December 1983: 1 st Melbourne - Nouméa flight carrying 173 passengers. 1984: Aircalin acquires its first aircraft, a Caravelle dubbed Marina. Flights to Sydney, Brisbane, Nandi, Port Vila, Wallis and, one year later, to Auckland as well. 1987: Aircalin uses a Twin Otter to run flights between Wallis and Futuna Islands. Fuel 31% Maintenance 11% Landings 16% PAX related costs 6% Cockpit crew 6% Cabin crew 8% Aircraft costs 8% Sales & marketing costs 8% Infrastructure costs 5% Charter 1% Pax 88,7% Cargo 11% Charter 0,3% ( ) regional development 1988: Operating a B737 aircraft, the airline has already notched up 66,000 passengers. 1993: 10 years of operations - Aircalin adds Wallis & Papeete to the network. 1996: Aircalin becomes a member of IATA. ( ) Long haul flights 2000: Inaugural Airbus A310 flight to Kansai International Airport - Osaka. 2002: Aircalin takes delivery of the A , with a second A330 following a few weeks later. 2003: Aircalin celebrates its 20 th anniversary and now operates 5 weekly flights to Tokyo in codeshare partnership with Air France. 2004: Delivery of a new Airbus A320 to swell the fleet. The new A320 is assigned to regional routes. ( ) Organisation and development 2007: Aircalin obtains its first IOSA certification. 2010: Aircalin launches a quality initiative. Aim: to get our customers smiling! 2011: Implementation of the SMS (Safety Management System). Aircalin has a completely redesigned efficient modern airport hub as an operating base. 2012: Aircalin undertakes a full aircraft cabin retrofit. IFE, seats, uniforms... all brand new! 2013: Aircalin celebrates its 30 th anniversary Full speed ahead 2014: Inauguration of the Nouméa-Melbourne route and the fleet gains a second Airbus A320. Operations Flights from Nouméa to 10 destinations 30 flights per week from Nouméa Sales (December 2013) 20 billion XPF ($US 230 million) Our fleet 2 Airbus A Airbus A DHC6-300 Passenger traffic (2013) Passenger traffic is Aircalin s primary source of revenue Passenger revenue: 17,000 million XPF ($US 200 million) Passengers carried: 391,000 Passenger load factor: 74% CARGO traffic Aircalin has developed a dedicated Cargo strategy in keeping with the airline s mission and goals. As a leading player in New Caledonia s import & export traffic and on some inter-pacific goods routes, Aircalin Cargo offers a range of flexible quick-response services. Customer-focussed product offer, attractive rates, tracking and high quality after-sales service, our Air Cargo team s technical expertise makes all the difference! Cargo revenue (2013): 1,900 million XPF ($US 22 million). Annual carriage by Aircalin: 5,500 T. Special Cargo expertise, including dangerous goods. Staff 512 employees 51% women 49% men

5 09 Governance Aircalin s Board of Directors comprises representatives of major shareholders and qualified individuals. There are 11 Board members, as laid down by THE COMPANY S BY-LAWS. OPERATIONS DEPARTMENTS & SERVICES Management Organisation development process, flexibility, communication, building crossfunctional skills... Aircalin subscribes to modern airline business methods in line with the IATA PMDA (People Management and Development for Airlines) best practice guide. Revenue Management & Pricing Department Sales & Marketing Department the company SENIOR MANAGEMENT CEO SUPPORT DEPARTMENTS & SERVICES Flight Operations Department Didier Tappero Operations Department Executive Board Safety & Quality Department A major player in New Caledonia Since it was founded 30 years ago, New Caledonia s flagship airline Aircalin has played a major part in local economic development and in the lives of the New Caledonia people. Blessed with an outstanding wealth of unspoilt scenery, New Caledonia has huge potential for tourism. Promoting New Caledonia worldwide by developing international visitor flows is one of Aircalin s key missions. Codeshare agreements & partnerships Aircalin has had a successful commercial agreement with Air France-KLM for over 10 years and is a partner in the SkyTeam frequent flyer program. Aircalin has worked actively to both initiate and conclude codeshare agreements aimed at offering customers a full panoply of travel routes linking New Caledonia to the world via Nouméa. Aircalin s codeshare partners currently include Air France, Qantas, Air New Zealand,... General Secretary Chief Operation Officer Human Resources & Labour Relations Director Flight Operations Director Revenue Management & Program Director Sales & Marketing Director Human Resources & Labour Relations Department General Secretariat, Management Control & Internal Audit Finance Department Technical Department Air Cargo Department Safety and quality Focus on sales & marketing Analysis, Flight Safety Safety is our priority. Excellence is our commitment. Constantly seeking to provide an ever higher quality of customer service rivaling that of top major airlines, Aircalin ensures that operations meet the most exacting requirements laid down by European standards. Aircalin is committed to investment in advanced sales & marketing software. The Amadeus Altéa Departure Control System is the airline s software package of choice for optimal efficiency and sales & marketing policy support. Aircalin has sales agents in France and in every country covered by our route network. We are expanding our GSA network in Europe, Asia and North America with a view to opening up new markets. Security

6 our people Aircalin puts skills in the spotlight 11 In Figures (31 December 2013) STAFF New Caledonia 455 employees 150 cabin crew staff 40 cockpit crew staff 265 ground staff Worldwide 57 employees (Wallis-And-Futuna, French Polynesia, Japan, France...) TRAINING PROGRAMS (2013) 11,200 hours 2,5% of payroll spent on training AVERAGE AGE employees The men and women who work at Aircalin are both the airline s most precious resource and its greatest asset for the future. We are committed to a forward-looking human resources policy focussing on three priorities: Skills development Careers within our airline and across our network Training Investment in training For Aircalin, investing in training is key to ensuring our future development. Training plays a strategic role in our commitment to enhancing the professional expertise of our teams, boosting our performance and ensuring the specialised skills required by the many new resources and technologies we have acquired. Every year, we provide courses for many members of staff, engaged in all areas of activity, at the world s best training centres. Thus, in 2013, Aircalin invested 70 million XPF (US$ ) in training for ground staff and flight crews, a total of 11,200 hours of training. Aircalin s investment in training is testimony of our commitment to developing and enhancing the skills and qualifications of our staff. A wide range of career paths As with all airlines, a wide variety of upstream jobs and services are needed to ensure excellence in terms of customer satisfaction and safety. By the very nature of our operations and with the avowed aim of developing local skills, Aircalin offers a wide range of career opportunities, divided into two main categories: Flight crews Cockpit crew Cabin crew, flight attendants Ground staff Operations: mechanics, passenger service agents, supervisors, logistics... Sales: sales agents, teleselling, pricing, marketing... Support services: accounts, IT, human resources... «Fully aware of our responsibilities and intent on developing our talent pool, Aircalin promotes the recruitment of young graduates through partnerships with specialist schools.

7 our fleet 13 Aircalin s fleet comprises two Airbus A and two Airbus A aircraft. Aircalin also operates domestic sector flights between the islands of Wallis-And-Futuna using Twin Otter aircraft. 2 Airbus A Airbus A DHC6-300 Registration: F-OHSD & F-OJSE In operation since: January and March 2003 Data Sheet Engine: General Electric CF6-80 E1 A4 Maximum takeoff weight: 238 tons Fuel capacity: 139,090 litres Overall length: 59 m Wingspan: 60 m Body width: 5.60 m Range: km Cargo capacity: Container + pallets + bulk (134 m 3 ) Cabin Equipment 266 seats 242 in Economy Class 24 Hibiscus (Business) Class - lie-flat seats In-Flight Entertainment Audio video on-demand, in-seat screens at every seat 1 Airbus A Registration: F-OJSB In operation since: February 2004 Data Sheet Engine: IAE V2527A 5 Maximum takeoff weight: 78 tons Fuel capacity: 30,190 litres Overall length: 37.5 m Wingspan: 34 m Body width: 4 m Range: 6,150 km Cargo capacity: Container + bulk (31.7 m 3 ) Cabin Equipment 146 seats 138 in Economy Class 8 in Hibiscus (Business) Class In-Flight Entertainment Audio video broadcast 1 Airbus A Registration: F-OZNC In operation since: July 2008 Data Sheet Engine: IAE V2527A 5 Maximum takeoff weight: 78 tons Fuel capacity: 30,190 litres Overall length: 37.5 m Wingspan: 34 m Body width: 4 m Range: 6,150 km Cargo capacity: Container + bulk (31.7 m 3 ) Cabin Equipment 158 seats 150 in Economy Class 8 in Hibiscus (Business) Class In-Flight Entertainment Audio video on-demand, wireless system Data Sheet Engine: Pratt & Whitney PT6A-27 Turboprop Maximum takeoff weight: 5.7 tons Fuel capacity: 1,380 litres Overall length: m Wingspan: 19.8 m Body width: 1.75 m Range: 1,307 km Cabin Equipment 19 seats

8 our route network 15 Aircalin operates flights between Nouméa and 10 international destinations. These include long-haul flights to Japan and French Polynesia and regional flights to Australia, New Zealand, Vanuatu, Fiji and Wallis-And-Futuna. JapAn Tokyo Osaka French Polynesia Papeete AustraliA Brisbane Melbourne Sydney new Zealand Auckland vanuatu Port Vila Fiji Nandi Aircalin Partner airlines wallis-and-futuna Wallis

9 flying with Aircalin 17 Extra services Hibiscus Class Luxury, style and personalised service Economy Class Comfort, enjoyment and attentive service Seat selection, self-service check-in, excess baggage... Aircalin has developed a wide range of online passenger services. A real check-in time-saver! At the airport Special Hibiscus check-in counters ensure speedy check-in for business class passengers. In Nouméa, Brisbane, Sydney, Melbourne, Auckland, Papeete, Nandi, Tokyo and Osaka airports, Hibiscus class passengers enjoy all the comforts of the Executive Lounge. On board Comfort Our luxuriously elegant cabins, fully refurbished in 2012, are designed with relaxation in mind. In Hibiscus Class, a symphony in blue and grey reflects the luminous beauty of New Caledonia s lagoon. The lie-flat seats offer all the comfort of a real bed. The fixed shell structure, including a retractable middle armrest, creates an in-flight haven of privacy and peace. Entertainment All seats are equipped with 15 inch 16:9 widescreen display for high definition viewing. Passengers can choose from over 150 on-demand audio and video programs. Every seat is also equipped with USB and Apple port facilities (service also available in Economy Class)*. Catering Service is elegant and personalised; menus blend the scents and savours of New Caledonia with gourmet French and international cuisine. On long-haul flights, passengers can choose between meals served on china tableware or the «EXPRESS» menu option. A selection of champagnes and fine French wines complements our menus perfectly. «In-flight menus are dreamed up by the Chef * Available only on long-haul flights. At the airport The internet kiosk at Nouméa s Tontouta Airport makes check-in procedure fast and easy and gives passengers speedy access to the baggage check-in counter. Passengers can also use this service on the airline s website. On board Comfort New Caledonia s emblematic colours embellish the cabin, with touches of lagoon blue and earth red creating a warm, vibrant feel! The comfortable seats feature a recline angle of over 15 and are equipped with a footrest and adjustable headrest. The seat back and armrests are also adjustable to ensure optimal comfort. Entertainment Every seat has a 16:9 widescreen display for HD viewing. Passengers enjoy the same entertainment choice of over 150 audio and video programs as Hibiscus Class travellers. The children s entertainment area offers a wide choice of movies, cartoons, TV shows and games... Catering Menus feature tempting well-balanced meals prepared with fresh, flavoursome seasonal ingredients. Special menus are available on request. Aircalin loyalty program Our loyalty program features 2 cards: individual and corporate. Both offer customers preferential rates and exclusive benefits in terms of flexibility, customer recognition and travel facilities. Flying Blue Aircalin is a Skyteam member airline and a partner in the Flying Blue frequent flyer program. With 900 destinations and 130 partners, the Flying Blue program is a great way to earn lots of miles - fast!

10 operational Safety and Security Aircalin s Number One Priority 19 Safety «The safety and security of aviation operations constitute the number one priority of the airline, its senior management and every member of its staff. They lie at the heart of the airline s quality policy and commitment to guarantee our customers the best possible conditions when they travel with us. Didier Tappero, CEO of Aircalin Extract from Aircalin Safety and quality organization manuel IOSA Aircalin has been IOSA certified since 2007 Aircalin operates in compliance with EU safety and environmental rules as laid down by EASA (European Aviation Safety Agency). Our supervisory authority is the French Civil Aviation Authority DGAC (Direction Générale de l Aviation Civile). Aircalin has been IOSA certified since 2007 (IATA Operational Safety Audit) and implements all IATA safety standards. The airline has a Safety & Quality Department which also coordinates Human Factors activities. The core components of Aircalin s Safety Policy are: The SMS (Safety Management System), implemented in all the airline s operations departments, in strict compliance with applicable regulations (ICAO, EASA, OPS1T, ). Regular audits both of airline departments and of subcontractors as regards safety capabilities. Implementation and analysis of safety indicators. Ongoing training of all operations department staff to ensure their skills are kept up to date and enhanced. Promoting and developing an attitude of constant alertness shared by all Aircalin staff. Security Aircalin s Security Program, integrating both active measures and human and equipment resources, is designed to safeguard our operations against acts of unlawful interference. Aircalin s internal Security Department is responsible for developing and maintaining the airline s security program, which meets all international, European and national standards and requirements. With operations based at a modern airport hub, Aircalin works with the competent authorities (airports, police authorities, airport and border police and the DGAC). Quality At Aircalin, commitment to quality is a constant concern. Quality is a key priority at every stage of airline activity, from planning to completion, through the deployment of quality assessment tools designed to optimise quality processes. In compliance with applicable standards and regulations (OPS1T, Part 145, Part M,...) and with the support of the Safety & Quality Department, Aircalin has set in place powerful simulation and measurement systems. Aircalin is committed to an ISO 9001 certification process.

11 maintenance Aircalin aircraft maintenance is carried out at two base maintenance stations: the main base at Nouméa La Tontouta, and Hihifo in Wallis for the 2 Twin Otter (DHC6) aircraft operating between Wallis and Futuna. Each base has its own team of maintenance technicians trained to the highest standards. All technicians hold an EASA Part 66 license, a guarantee of their excellence in terms of training and field experience. The majority of Aircalin maintenance checks are performed in the airline s workshops. However, heavy or C checks are carried out at EASA (European Aviation Safety Agency) approved facilities in Australia, New Zealand, Hong Kong and Singapore... An efficient maintenance capability The 4,500 m² maintenance hangar at La Tontouta, entirely renovated and redesigned in 2007, can handle one A or two A320 aircraft at the same time. It is also designed to handle, if necessary, an A340 or a B aircraft. Spare parts store (7,500 part number, 250,000 parts), cabin workshop, painting workshop, structural repair & composite workshop... Aircalin s maintenance facilities are designed with cutting-edge functionality in mind to optimise efficient maintenance. 52 Staff Technical Department La Tontouta 6Staff Technical Department Wallis «The team of maintenance technicians is trained to the highest standards. MAINTENANCE OPERATIONS 21 MAIN BASE MAINTENANCE (LA TONTOUTA) A330 A320 DHC6 CHECK - WEEKLY, A... Aircalin - Aircalin - La Tontouta La Tontouta - CHECK - C, A, B, CAL Aircalin - Wallis LINE MAINTENANCE Long haul - A330 Landings/Week** Service provider Tokyo 6 Air France Osaka 3 Alitalia Papeete 1 Air Tahiti Nui Regional - A330 Sydney 2 ANZES Auckland 1 Aircalin Engineer on Board* Regional - A320 Sydney 2 ANZES Brisbane 2 ANZES Melbourne 2 Aircalin Engineer on Board* Auckland 1 ANZES Wallis 3 Aircalin Nandi 2 Aircalin crew* Port Vila 2 Aircalin Engineer on Board* Regional - DHC6 Wallis 10 Aircalin Futuna 10 Aircalin SUBCONTRACTED BASE MAINTENANCE a330 A320 DHC6 C CHECK Various incl. Various incl. Various incl. ST Aerospace ST Aerospace HAWKER PAC. (SIN) (SIN) (CNS) ENGINE WORKSHOP GE IAE PWC EQUIPMENT Air France Air France Various IFE Panasonic Panasonic * Where no Airbus mechanic is available, as is the case with some stops, an Aircalin mechanic always travels on board. ** High Season.

12 welcome to New Caledonia Exceptional biodiversity, spectacular scenery, a fascinating mix of ethnic communities and cultural traditions... New Caledonia is a land of many facets and infinite variety, so prepare to fall under the spell! Floating in the midst of a UNESCO World Heritage listed lagoon, New Caledonia is a dream holiday destination... You ll be charmed by the warm hospitality and diverse ethnic and cultural roots and traditions of the New Caledonian people. Explore all four corners of the Main Island, where stunning vistas of infinitely varied scenery await you at every turn. Set off for the islands and live the dream... Both the Loyalty Islands and the iconic Isle of Pines are jewels of breathtaking beauty where traditions and customs remain vibrantly alive. And in New Caledonia s cosmopolitan capital Nouméa, you can shop till you drop and enjoy the sophisticated night life! New Caledonia, have it all! Design & execution: Photos: Marc Le Chélard, Stéphane Ducandas- NCTPS, Éric Bua, NCTPS, Agence On En Parle, Aircalin, Rob Blackburn, Tourism Victoria, David Tetart, The New Caledonia Weekly

13 Aircalin 8, rue Frédéric Surleau Nouméa Tel +(687)