NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION STATISTICS. Activity report 2014

Transcription

1 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION STATISTICS 115 Activity report 2014

2 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL GENERAL INDICATORS Number of trips (in millions) TOTAL trip tickets trip tickets trip tickets day tickets School season tickets General season tickets Events Taxibus Distribution of trips (in %) TOTAL trip tickets trip tickets trip tickets day tickets School season tickets General season tickets Events Taxibus Distribution of the network by method of transport (in millions of trips) TOTAL Metro Tram Bus Société des Transports Intercommunaux de Bruxelles

3 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Actual kilometers covered, in customer service (in km-convoyed) TOTAL ,057, ,987,829 Metro ,388, ,387,661 Tram ,837, ,102,011 Bus (including night bus) ,322, ,912,815 Taxibus , ,662 Special transport deleted ,680 Income from passengers traffic (in ) GENERAL TOTAL ,826, ,368, Direct income from the traffic ,840, ,868,776.5 Tickets ,230, ,499,192.7 Passes ,685, ,759,704.3 School season tickets ,570, ,982,883.8 General season tickets ,756, ,978,687.6 Discount on sales , ,568.8 Transports bpost , ,815.1 Taxibus , ,385.5 Other (one-day tickets) ,840, ,388,513.7 Right of use ,770, ,038,112.3 Events , ,050.5 Indirect income from the traffic ,986, ,500,000.0 Endowments for preferential rates ,986, ,500,000.0 Net income from traffic/trip Operational cost/trip Sales revenues Advertising ,014, ,134,921.0 Rental ,209, ,430,119.0 Activity report 2014

4 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL Places-kilometres in passengers service (in millions) standard used since 2006 of 4 p/m² TOTAL , ,608.4 Metro , ,755.1 Tram , ,371.7 Bus (including night bus) , ,481.6 Target trip speed in winter service (in km/hour) WEEKLY AVERAGE Metro Tram Bus (without Noctis) DAILY VARIATIONS FROM MONDAY TO FRIDAY Metro - Peak hours Off-peak hours Evening Tram - Peak hours Off-peak hours Evening Bus - Peak hours Off-peak hours Evening Number of customers benefiting from a CEN certified service NUMBER OF PASSENGERS ,582, ,181,021 Total certified ,582, ,141,757 - Metro ,379, ,347,920 - Tram ,328, ,471,783 - Bus ,342, ,322,054 % OF CEN CERTIFIED SERVICES % OF ISO CERTIFIED SERVICES* * Calculated on the basis of FTE present in the certified departments. Société des Transports Intercommunaux de Bruxelles

5 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Accessibility for PRM % OF ACCESSIBLE VEHICLES Metro Tram Bus (except Taxibus) NUMBER OF STATIONS WITH LIFTS Rate of availability of the escalators (in %) Complete fleet* Metro Premetro * Elevators and horizontal escalators included. Fight against fare-dodging Number of passengers checked ,440, ,032,206 Number of pv , ,010 Rate of visible fare-dodging % % 119 Amount of surcharges received (in ) ,943, ,285,353 Report of vehicles parked in breach of the law Official reports written , ,846 Removal of the vehicles in breach of the law Activity report 2014

6 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL HUMAN RESOURCES INDICATORS Total staff TOTAL , ,251 Staff working within the company , ,050 Staff on secondment Inactive staff FULL-TIME EQUIVALENTS (FTE) , ,881 % OF WOMEN IN THE COMPANY % % 120 Nationality of the personnel Belgian staff , ,499 Nationals of other European Union countries Nationals of Non-European Union countries Variation of the staff members Hired Departures of which accepted for retirement in the course of the year Distribution of the personnel by category Workers , ,221 Employees + technical staff , ,030 Training Number of training hours , ,047 Number of people trained , ,357 % of training cost in the total staff-related cost Société des Transports Intercommunaux de Bruxelles

7 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Age distribution of the personnel (in %) % 121 Distribution of the personnel by seniority (in %) >= < % Activity report 2014

8 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL ENVIRONMENTAL INDICATORS Air % of clean vehicles % of clean buses Number of trams and metrocars (electrical traction) Number of clean buses Noise 122 Handling of nuisances related to tramway - Tracks ground (km) Tracks treated with anti-vibration systems (km) Tracks treated with rubber surface systems (km) Water Water consumption (m³) , ,061 Waste % of stations with selective sorting % of sites involved in selective sorting Energy HV-energy consumption (in kwh) ,357, ,495,239 % renewable energy Société des Transports Intercommunaux de Bruxelles

9 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION NETWORK & ROLLING STOCK Axis lengths (in km) Total length of the metro axis (including the end points) Total length of the tram axis of which length of the tram axis in tunnels (including access ramps in operation) of which lenght of the tram axis on the level of which length of the tram axis in dedicated lanes (including tunnels) Total length of the bus axis (excluding Noctis) Total length of Noctis network Stops Metro stations Total number of stops , ,154 Number of surface stops with shelter , , Average distance between stops (in metres) Bus Trams excluding premetro Metro and premetro Network average Naming of the lines Total length in service (in km) METRO 1 Gare de l Ouest Stockel Simonis Elisabeth Erasme Herrmann-Debroux Roi Baudouin Elisabeth TRAM 3 Esplanade Churchill Gare du Nord Stalle (P) Heysel Vanderkindere De Wand Groot-Bijgaarden Activity report 2014

10 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL Rogier Boondael Gare (1) Gare du Nord Marius Renard (2) Da Vinci Drogenbos Château (2) Ban Eik Montgomery Montgomery Tervuren Station Stade Van Haelen Da Vinci Rogier Eurocontrol - Cimetière de Jette (3) Marius Renard Montgomery (4) Berchem Station Drogenbos Château (4) Berchem Station Montgomery (2) Schaerbeek Gare Fort-Jaco Stade Legrand Louise Musée du Tram Louise Dieweg (1) Only operated between Rogier and Buyl in the evening and on Sundays and public holidays (2) Only operated after 8 PM (3) Only operated between Da Vinci and Cimetière de Jette in the evening, on Saturdays, Sundays and public holidays. (4) Not operated after 8 PM 124 BUS 12 Brussels Airport Brussels City (1) (2) UZ Brussel Simonis (3) UZ Brussel Gare du Nord (3) UZ Brussel Gare du Nord (4) Beaulieu Heiligenborre Hunderenveld Étangs Noirs Brussels Airport Luxembourg (5) Montgomery Luxembourg (2) Andromède Gare du Midi Brabançonne Konkel Hof ten Berg De Brouckère Porte de Namur Sainte-Anne (6) Schuman Konkel De Brouckère Héros Transvaal Héros Viaduc E40 Musée du Tram Observatoire Kauwberg (7) Saint-Vincent Roodebeek De Brouckère Moortebeek Vilvoorde Station De Brouckère (8) Bourse Uccle Stalle Bockstael Gare du Midi Gare du Midi Lot Station Hôpital Militaire Dieleghem (9) Trône Forest Centre (Bervoets) Hôpital Militaire Gare du Nord (10) Vilvoorde Station Yser (11) Bordet Station Hôpital Etterbeek-Ixelles Société des Transports Intercommunaux de Bruxelles

11 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Ambiorix Uccle Calevoet Gare du Nord Montgomery Cimetière de Bruxelles De Brouckère Machelen Porte de Namur (12) Bourget Gare Centrale (13) Péage De Brouckère Schaerbeek Gare Jules Bordet (10) De Brouckère Delta Devèze-ULB ADEPS (11) Bon Air CERIA Kraainem Oppem (14) Kraainem Hippodrome (10) Gare du Midi Humanité (2) Kraainem Schuman Maes Porte de Namur Heysel Beekkant Machtens De Brouckère Berchem Station Simonis Heysel De Brouckère Bockstael Westland Shopping Bourse - Wiener CERIA Héros (11) (15) (1) Express line, not serving all the stops (2) Not operated after 8 PM and on Saturday, Sunday and public holidays (3) Not operated after 8 PM (4) Only operated after 8 PM (5) Part Permeke-Brussels Airport only operated after 8pm, on Saturdays, Sundays and public holidays. (6) Only operated between Porte de Namur and Auderghem-Shopping (operated until the rond-point du Souverain after 8pm). (7) Only operated between Héros and Kauwberg after 8 PM (8) Only operated between Heembeek and De Brouckère from Monday to Friday during peak hours and on Saturday during the day (9) Only operated between Val Maria and UZ Brussel after 8 PM (10) Only operated during peak hours from Monday to Friday (11) Not operated after 10 PM (12) Only operated between Cortenbach and Porte de Namur after 10 PM (13) Part Bourget-NATO only operated during peak hours from Monday till Friday (14) Not operated after 8 PM and on Sundays and public holidays (15) Not operated on Sunday and public holidays 125 NOCTIS NETWORK (1) N04 Bourse Cimetière de Bruxelles N05 Bourse Kraainem N06 Bourse Musée du Tram N08 Bourse Wiener N09 Bourse Herrmann-Debroux N10 Bourse Fort-Jaco N11 Bourse Uccle Calevoet N12 Bourse Stalle (P) N13 Bourse Westland Shopping N16 Bourse Berchem Station N18 Bourse Heysel (1) Only operated during the night from Friday to Saturday and from Saturday to Sunday Activity report 2014

12 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL Prices (in ) ENTIRE NETWORK 1-trip ticket sold outside the vehicle (2)(4) trip ticket sold on board the vehicle (2)(4) trip ticket (3)(4) trip ticket (2)(4) day ticket (2)(4) day ticket (1)(4) deleted School card (1)(4) MOBIB 1-trip ticket (1)(4)(6) MOBIB 10-trip ticket (1)(4)(6) DISCOVER BRUSSELS 24h (MOBIB 1 day) DISCOVER BRUSSELS 48h (MOBIB 2 days) DISCOVER BRUSSELS 72h (MOBIB 3 days) MTB SEASON TICKET (2)(4) 1 month months SCHOOL SEASON TICKETS (1)(4) Family with children - 1 st season ticket nd season ticket rd season ticket and following free free STIB SEASON TICKET (1)(4) 1 month months J season ticket 6-11 years (1)(4) free free Season ticket 65+ ( 65 years and more ) (1)(4) Season ticket 65+ BIM (Bénéficiaire de l Intervention Majorée Entitled Increased Contribution ) (1)(4) free free AIRPORT LINE (1) 1-trip ticket sold outside the vehicle trip ticket sold on board the vehicle trip ticket STIB + Airport 1 month season ticket deleted STIB + Airport 12 months season ticket deleted Société des Transports Intercommunaux de Bruxelles

13 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Prices (in ) BIM SEASON TICKET (1)(4) 1 month year BRUSSELS CARD (5) 24 hours hours hours (1) Valid on the entire STIB network (2) Valid on the STIB network and on the urban Brussels networks of De Lijn, Tec and SNCB (2 nd class) (3) Valid on the STIB network, on the urban Brussels network of the SNCB (1 st & 2 nd class) and on the suburban network of De Lijn and TEC (4) Except on the line Bourget-Brussels Airport (5) Valid on the STIB network except on the line Bourget-Brussels Airport; with entrance to 25 museums (6) Travel contract charged on the new MoBIB smartcard of the STIB Fleet of rolling stock in operation TOTAL NUMBER OF VEHICLES ON THE NETWORK , , METRO Trains U4 (composed of 4 cars) Trains U5 (composed of 5 cars) Trains Boa (composed of 6 cars) TRAM Type 4000 articulated trams Type 3000 articulated trams Type 2000 articulated trams Articulated trams with 4 bogies Articulated trams with 3 bogies BUS Standard buses Articulated buses Special transport buses deleted Midibuses Taxibus Activity report 2014

14 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL INFRASTRUCTURE Buildings and stations FIXED INFRASTRUCTURE IN OPERATION 128 Depots - Tram Bus Metro Workshops - Tram Mixed bus and tram Bus Metro Infrastructures Metro and premetro stations of which connecting stations Electricity and signalling ELECTRICAL POWER INSTALLED Traction (in kw) , ,039 Lighting and driving force (in kva) , ,390 HV-distribution boxes Transformer sub-stations Traction sub-stations HV CABLES IN SERVICE (in km) LV CABLES IN SERVICE (in km) Tramway 700 V Metro 900 V METRO SIGNALLING (1) Electrically controlled switches Signal boxes (1) Delta and Demets complexes not included. Société des Transports Intercommunaux de Bruxelles

15 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Rails (in km) SIMPLE RAILS IN OPERATION Metro Surface Tunnel Tram Surface Premetro Various tunnels (1) Depots and workshops Tram Metro (1) Tunnels Simonis, Montgomery, Constitution, rue Couverte, De Wand-Gros Tilleul. CONSTRUCTION Rails (km of simple rails) Switches Common crossings REPLACEMENT Rails (km of simple rails) Switches Common crossings DISMANTLING Tracks (km of simple rails) Aerial equipment MAINTENANCE, REPLACEMENT, REPAIR Trolley wire replacement (in km) Replaced suspension cables (in km) Posts installed Posts removed ELECTRICAL SWITCHING CONTROL MECHANISMS Installed Removed In service REMOTE CONTROLS OF TRAFFIC LIGHTS AND TRAM SIGNALLING Commissioned Out of service In service Pending Activity report 2014

16 STATISTICS GENERAL INDICATORS HUMAN RESOURCES ENVIRONMENTAL LEGAL SERVICE & LITIGATION Public tenders (Number of files) TRANSACTION OF MORE THAN 5, , , Belgium , ,244 - Transactions executed according to work Transactions executed according to supplies Transactions executed according to services Europe Transactions executed according to work Transactions executed according to supplies Transactions executed according to services Traffic accidents OUTSTANDING CASES , ,188 RATE OF FREQUENCY OF ACCIDENTS (per million place-km) Tram Premetro (as from 2014, added to tram/metro by type of accident) Metro Bus Network average FINANCIAL COSTS IN (per million place-km) Tram Premetro (as from 2014, added to tram/metro by type of accident) Metro Bus Network average Société des Transports Intercommunaux de Bruxelles

17 NETWORK & ROLLING STOCK INFRASTRUCTURE LEGAL SERVICE AND LITIGATION Passengers accidents and others (per million places-km) Customers Third party Customers Third party Tram Premetro (as from 2014, added to tram/metro by type of accident) Metro Bus Network average Incidents 131 DISRUPTION OF SERVICES Tram Bus Agressions (staff and customers number of new cases) Vandalism, public disorder, unlawful postings, etc Insurance management (in ) TOTAL ,762, ,432, Work accidents ,351, ,211, All industrial and fire risks , , Civil liability operation - of which premies insurances , , of which own insurance ,202, ,708, Hospitalization ,316, ,931, Other , , Activity report 2014

18 KEY FIGURES 7,625 staff million trips million kilometres covered 4 metro lines 19 tram lines 50 bus lines 11 night lines Customer Care : Société des Transports Intercommunaux de Bruxelles Rue Royale, Brussels m.stib.be