Access to. Excellence

Transcription

1 Access to Excellence

2 Come immerse yourself in the clssic elegnce nd perfect service of our ccessible world. Pck your suitcse, leve your cres behind nd prepre to experience the world from very ccessible perspective. Open the door for few dys or severl weeks t time to level of service tht hs prompted the reders of Porthole Cruise Mgzine to recognize Hollnd Americ Line s hving the Best Overll Fcilities for Physiclly Chllenged Pssengers. Imgine n elegnt dinner where the menu cn be in Brille, privte verndh with wheelchir ccess, freedom. Somewhere in the world there s bech with your nme on it, esily discovered nd ccessed thnks to our innovtive tender bot lift systems. The sun goes down, nd night comes live with lvish Ls Vegs-style production shows nd fst ction round the tbles in the Csino. A wrpround tek Promende Deck lined with clssic tek deck chirs invites you nd your best friend to brethe in the fresh se ir for hours.

3 Premium Service Accessible Adventures Delivered perfectly, grciously. ccess to excellence Hot stone mssge Elegnt dining, fine wines Whtever your specil needs n ccessible trnsfer from the irport to the pier, help selecting shore excursions, mssge in the privcy of your stteroom expect to be cred for completely. room to mneuver Wide compnionwys throughout our ships provide ccessible routes to ll the fun. going up Spcious, ccessible elevtors with Brille control pnels nd udible signls whisk you effortlessly from one deck to the next. curtin time Infrred systems/assistive Listening Devices (ALDs) in showrooms nd theters llow for enhnced enjoyment of Hollnd Americ Line s dzzling production shows nd blockbuster movies. bon ppétit! Where to dine tonight? An elegnt fivecourse dinner in the Dining Room? An intimte tble for two in the Pinncle Grill? A csul bite in the Lido? Whichever you select, enjoy impeccble service, ccessible seting, nd, for guests with visul disbilities, lrge-print or Brille menus upon request.* ship to shore Hollnd Americ Line is the first cruise line to offer specilly designed tender lift system tht cn provide semless trnsfer from ship to tender to shore. (More on pge 5.) swim, sun, sp! At poolside find trnsfer lifts for esy pool ccess.* In the sp nd fitness center enjoy vriety of ccessible ctivities nd beuty tretments. And on our privte islnd in the Bhms, kick up some snd in one of our bech wheelchirs. in your room An expnsive sense of comfort wits in your privte onbord home. Hollnd Americ Line offers Wheelchir Accessible Stterooms on ll of our vessels s well s Modified Accessible Stterooms on selected vessels. Modified Accessible Stterooms offer fetures for guests with prtil mobility limittions. These stterooms hve stndrd interior nd exterior door openings s well s step into the bthroom. Modified Accessible Stterooms include fetures such s: Shower-only bthrooms with low threshold into the shower Additionl grb brs in the bthroom Wheelchir Accessible Stterooms offer fetures such s: Wide entry doors Roll-in showers with grb brs, benches nd hnd-held shower nozzles Lowered closet nd towel rods Plus, ny stteroom on bord cn be fitted with specil ccessories such s tty/tdd mchines Visul door knocker Vibrting bed lert Brille cbin mterils trveling compnions If you require ssistnce with bsic dily tsks such s eting nd dressing, or if you will need help ttending the mndtory sfety drill, we require tht you trvel with compnion who cn ssist you. * Contct our Access & Complince Deprtment for more detils. Modified Accessible Stterooms re vilble on the ms Sttendm, ms Msdm, ms Ryndm nd ms Veendm. lift from the irport Trnsfer vehicles with hydrulic lifts re vilble t most irports nd pier fcilities in the United Sttes t no chrge to our Fly/Cruise guests. In Europe nd other interntionl destintions where wheelchir lifts my not be vilble, it might be necessry for Hollnd Americ Line nd/or Worldwide Shore Services to mke lternte trnsporttion rrngements. To reserve ccessible trnsporttion, contct Hollnd Americ Line s Access & Complince Deprtment. on lert Avilble on request: tty/tdd mchines nd kits for the hering-impired tht include vibrting bed lert, visul door knocker nd phone mplifier. dilysis t se Require peritonel dilysis? No problem. Just rrnge for your fluid nd equipment to be delivered to the ship. Guests undergoing hemodilysis my mke rrngements by contcting trvel professionl who specilizes in this service. (Nmes re vilble on request from our Access & Complince Deprtment.) se dogs Specilly trined service nimls such s guide dogs nd mobility-ssistnce dogs re welcome bord. Plese note, however, tht mny of our enticing ports of cll hve estblished strict documenttion nd immuniztion requirements. If your service niml does not hve the proper ppers or if there re locl qurntine requirements, it my not be permitted to disembrk. To void disppointment, plese contct the U.S. Deprtment of Agriculture to determine the policy of ech of the destintions you will be visiting. brething esy As invigorting s the fresh se ir my be, there s no substitute for medicl oxygen for guests with respirtory needs. You re welcome to bring your own oxygen nd/or oxygen equipment from home. Or you my rrnge to hve oxygen delivered to the ship. However, for security nd sfety resons, ll vendorprovided oxygen nd/or oxygen equipment delivered to our ships must be provided by Hollnd Americ Linepproved compny.* Deliveries will not be ccepted from ny other compny. Every request be it Brille menu or two sugrs in your te is mirculously nticipted by stff whose sole purpose is to plese you. expecting? Due to limited medicl fcilities on bord, we will not ccept reservtions for women who will be 24 or more weeks pregnnt t the time their trvel with Hollnd Americ Line concludes. scooters nd wheelchirs Count on us for wheelchir ssistnce during embrktion nd disembrktion nd for emergency situtions. If you require regulr use of wheelchir, you re welcome to bring your own. You my lso mke dvnce rentl rrngements prior to your siling nd hve wheelchir delivered directly to the vessel. If you re plnning to rent wheelchir or scooter for delivery to your stteroom, plese note tht ll deliveries must be mde by n pproved provider.* Deliveries will not be ccepted from ny other compny. Use scooter? For sfety resons, we require tht ll scooters meet certin size restrictions nd be redily stored nd chrged in guest stterooms. * For informtion regrding n pproved compny, plese contct our Access & Complince Deprtment or visit our website t 2 e-bro chures vil ble online www. hol l ndmer ic. com 3

4 Tender Ports of Cll Semless trnsfers to shore. Shore Excursions An ccessible world. ccess to excellence Rhodes, Greece At certin ports of cll where there re no pier fcilities, tender bots re used to trnsport guests from the ship to shore ses permitting. Our innovtive lift system mkes it possible for guests to move directly on nd off these tenders while remining in their wheelchirs.* fric Abidjn, Ivory Cost Bnjul, The Gmbi Port Sid, Egypt si/pcific By of Islnds, New Zelnd Christms Islnd, Kiribti Jypur, Irin Jy, Indonesi Milford Sound, New Zelnd cribben/pnm cnl Belize City, Belize Bocs del Toro, Pnm Chrlestown, Nevis Gtun Lke, Pnm George Town, Grnd Cymn Grnd Turk, Turks & Cicos Islnds Gustvi, St. Brts Hlf Moon Cy, Bhms Key West, Florid King's Whrf, Bermud L Romn, Dominicn Republic Montego By, Jmic Nssu, Bhms Ocho Rios, Jmic Philipsburg, St. Mrten Puerto Clder, Cost Ric Rod Town, Tortol, B.V.I. Rotán, Hondurs Sn Bls Islnds, Pnm Sn Jun del Sur, Nicrgu Sn Jun, Puerto Rico St. George s, Grend St. John, U.S. Virgin Islnds St. Thoms, U.S. Virgin Islnds Virgin Gord, Tortol, B.V.I. grnd world voyge Georgetown, Ascension Islnd St. Helen, British Territory Vv u, Tong d/ d/ d/ d/ d/ d/ d/ d/ d/ d/ hwii/society islnds Bor Bor, Society Islnds Hilo, Hwii Honolulu, Hwii Kon, Hwii Lhin, Mui Moore, Society Islnds Nwiliwili, Kui Nuku Hiv, Mrquess Islnds Rite, Society Islnds mexico Acpulco, Mexico Cbo Sn Lucs, Mexico Cost My, Mexico Cozumel, Mexico Ensend, Mexico Loreto, Mexico Mztlán, Mexico Puerto Vllrt, Mexico Snt Cruz Hutulco, Mexico Snt Rosli, Mexico Zihutnejo, Mexico north pcific Korskov, Skhlin, Russi Petropvlovsk, Kmchtskiy, Russi Yokohm (Tokyo), Jpn south meric Boc d Vleri, Brzil Buenos Aires, Argentin Devil s Islnd, French Guin Ester Islnd, Chile Gustvi, St. Brts Luderitz, Nmibi Kingstown, St. Vincent Ls Piedrs, Venezuel Mnt, Ecudor Mindelo, São Vicente, Cpe Verde Printins, Brzil d/ d/ d/ d/ d/ d/ d/ d/ d/ d/ south meric (continued) Snt Bárbr de Smná, Dominicn Republic Stnley, Flklnd Islnds St. George s, Grend cnd/new englnd Br Hrbor, Mine Gloucester, Msschusetts Newport, Rhode Islnd St. Anthony, Newfoundlnd holidy Cbrits/Roseu, Dominic Rotán, Hondurs lsk Dutch Hrbor, Alsk Hines, Alsk Juneu, Alsk Ketchikn, Alsk Kodik, Alsk Sitk, Alsk europe Akureyri, Icelnd Alghero, Srdini Almerí, Spin Bizerte, Tunisi Cnkkle, Turkey Corfu, Greece Dubrovnik, Croti Flåm, Norwy Gllipoli, Itly Geirnger, Norwy Guernsey, Chnnel Islnds Hellesylt, Norwy Honningsvåg, Norwy Hort, Azores Isfjördur, Icelnd Ktákolon (Olympi), Greece Kristinsnd, Norwy d/ d/ d/ d/ d/ d/ d/ europe (continued) Le Hvre, Frnce Lerwick, Shetlnd Islnds Liverpool, Englnd Longyerbyen, Norwy Mrmris, Turkey Milford Hven, Wles Mitilíni, Lesbos, Greece Monte Crlo, Monco Návplion, Greece Nesebŭr, Bulgri Nuuk (Godthåb), Greenlnd Plymouth, Englnd Portoferrio, Itly Qqortoq, Greenlnd Reykjvík, Icelnd Rhodes, Greece Sntoríni, Greece Sorrento, Itly St. Anthony, Newfoundlnd St. Peter Port, Guernsey, Chnnel Islnds Stvnger, Norwy Villefrnche, Frnce Visby, Gotlnd, Sweden Ystd, Sweden d/ d/ d/ d/ nchor (tender) d/ dock or nchor * Lifts my not be vilble in ll tenders in ll ports. Our shore excursions re designed to bring out the best in ech destintion be it nture, history, culture or rt. Our Shore Excursions Mnger will be gld to verify the ccessibility of desired shore excursions nd lnd tours nd help you pln your onshore dventures. Similrly, with dvnce notice, our Guest Reltions Mnger cn help coordinte the specil ssistnce you might need getting up nd down the gngwys. And thnks to Hollnd Americ Line s innovtive hydrulic tender lift system, it is possible for guests to roll directly on nd off tenders while remining in their wheelchirs. Hppy lndings! pln, pln, pln hed We cn t emphsize enough the importnce of contcting Hollnd Americ s Access & Complince Deprtment well in dvnce of your cruise t lest 60 dys if possible. The deprtment is open Mondy through Fridy, 8:00m to 5:00pm Pcific Time. Phone: (800) Fx: (800) E-mil: hlw_ccess@hollndmeric.com tty: (800) Where do your drems tke you? We sil there. From the comfort of five-str Hollnd Americ ship you cn see... the world. Require lrge-print or Brille menus? Let us know erly so they re redy nd witing upon your rrivl. Need kit for the hering-impired in your stteroom? Let us know so we cn hve it instlled. Bringing service niml tht requires specil relief fcilities? Let us know! Just fill out Specil Requirements Informtion (SRI) form, nd we will work directly with you to meet your every need. recent wrds nd cknowledgements best overll fcilities for physiclly chllenged pssengers Reders Choice Awrds 2001, 2002, 2003 Porthole Cruise Mgzine best disbled-ccessible line Reders Choice Awrds, 2000 Porthole Cruise Mgzine highest-rted premium cruise line Reders of Trvel + Leisure high deluxe five-str-plus rting World Ocen & Cruise Liner Society best overll service Porthole Cruise Mgzine best overll cruise vlue World Ocen & Cruise Liner Society 4 e-bro chures vil ble online www. hol l ndmer ic. com 5

5 hollnd meric line is proud member of Hollnd Americ Line Crnivl Cruise Lines Princess Cruises Cunrd Line Cost Cruises Hollnd Americ Line is one of the mny The Ychts of Sebourn Windstr Cruises distinctive cruising experiences vilble through World s Leding Cruise Lines. Ech of our members excels in prticulr style of cruise vctioning. Enjoy the timeless sophistiction of Hollnd Americ Line, the fun spirit of Crnivl Cruise Lines, the ffordble luxury of Princess Cruises, the clssic British trdition of Cunrd Line, the Itlin chrm of Cost Cruises, nd the indulgent intimcy of The Ychts of Sebourn. Individul styles, individul ships, shring pssion to plese ech guest. SM And only the members of World s Leding Cruise Lines cn offer excellent vlues through Vction Interchnge Privileges. If you hve previously cruised on ny of our member lines, VIP entitles you to sil Hollnd Americ Line for your next vction nd receive certin Hollnd Americ pst-guest cruise fre svings when you book. With World s Leding Cruise Lines, you re sure to choose the vction experience tht best fits your lifestyle. For more informtion, visit s pc i o u s, e l e g n t s h i p s g r c i o u s, w r d - w i n n i n g s e rv i ce wo r l dw i d e i t i n e r r i e s e x t e n s i ve c t i v i t i e s n d e n r i c h m e n t p r o g r m s s o p h i s t i c t e d fi ve - s t r d i n i n g? Cll your trvel professionl or1-877-sil hl, ext. 54 or visit Sil on ny member of World s Leding Cruise Lines nd you ll be entitled to certin pst-guest cruise fre svings currently being extended by ny of our lines to their pst guests. Effective November22, 2005 AP Printed in U.S.A Hollnd Americ Line Inc.