Community Highlights Report 2017/2018

Transcription

1 Media Contact: Sonja Mandic Director, Media Relations & Social Responsibility e smandic@gcgaming.com Community Highlights Report 2017/2018 Great Candian Gaming Corporation 95 Schooner Street, Coquitlam, BC V3K 7A8 t f gcgaming.com

2 Team members from Chances Chilliwack participated in the Tough Mudder obstacle course in Whistler to raise money and awareness for their signature charity, Bowls of Hope. CONTENTS Vision, Mission and Values...3 About Great Canadian...4 About Great Canadian Community Highlights Report...5 Message from the CEO...6 Update on Setting the Stage: Our Industry Governance...11 Community Support...12 Proud Program Summary...13 Where the Money Goes...15 Economic Impact...17 Capital Investments...19 Property Taxes...21 Legacy Projects...23 Our People...25 Responsible Gambling...27 Anti-Money Laundering Framework...29

3 VISION is to be the leading gaming, 1 entertainment and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. 1 2 INTEGRITY our shareholders. OUR FIVE VALUES VALUES 16, ,400 INTEGRITY MISSION. SERVICE EXCELLENCE 28 A Canadian based gaming, Canadian based gaming, entertainment and entertainment and hospitality company with Ontario New Brunswick hospitality company with properties in: British Columbia properties in: British Columbia Ontario New Brunswick Providing outstanding Our five values are the foundation of our business and are experiences to our guests, what we stand by in every decision we make and every rewarding opportunities action we take. for our team, and superior are the foundation of our value to our shareholders is business and are what wewe will conduct our OUR stand by in every decisionbusiness in a responsible SLOT MACHINES we make and every actionand ethical manner. we take. We will conduct our business in a responsible and ethical manner. We will exceed our guests expectations by providing superior personal service. 3 DRIVE TO SUCCEED 4 TEAM ENGAGEMENT 5 CITIZENSHIP We will exceed our guests expectations by providing superior personal service. DRIVE TO SUCCEED We will efficiently manage and grow our business. TEAM ENGAGEMENT We will efficiently manage and grow our business. We will care about and support our colleagues, provide them with tools for success, and recognize their performance. CITIZENSHIP We will support the communities in which we live and work. 4 We will care about and support our colleagues, provide them with tools for success, and recognize their performance. RACE TRACKS 3 X show theatres with 1,000+ seats table games racetrack casinos TABLE GAMES 80 3 bingo hall X DINING AMENITIES 2 X X Nova Scotia Nova Scotia 14 GAMING PROPERTIES TEAM MEMBERS slot machines SERVICE EXCELLENCE Great Canadian Community Highlights Report ABOUT GREAT CANADIAN Great Canadian is a 2 X This includes: Washington Washington HOTELS SHOW THEATRES WITH 1,000+ SEATS 3 four diamond casino resorts 45 1,789 community gaming centres 2016 Great Canadian Community Highlights Report 2016 Great Canadian Com OUR superior entertainment value and exceptional experiences. food and beverage outlets X LOCAL Under the PROUD program, over Great CanadianVENDORS annually USED invests over 1, $ Driven by a commitment social *The above infographic reflectsto2018 dataresponsibility, that includes the Greater Toronto Area (GTA) Gaming Bundle and West GTA gaming Bundle. a key element of Great charitable organizations Canadian s business We will support the invested annually by inproud is the brand that unifies the company's community, were supported model is our PROUD communities in which we the brand that unifies the company s under Great Canadian volunteering responsibility efforts. brand and program. andissocial live and work. in our MILLION communities community, volunteering and social $ MILLION responsibility efforts 2017 Great Canadian Community Highlights Report 4

4 MESSAGE FROM THE CEO ABOUT THE GREAT CANADIAN COMMUNITY HIGHLIGHTS REPORT For the past thirty-five years, Great Canadian has taken an active role in building strong communities. We believe that by supporting local charitable organizations and contributing to the social and economic fabric of a community, we can make a difference in the places where we live and work. This edition of the Great Canadian Community Highlights Report outlines the contributions we have made in supporting local communities in 2017 and provides a quick overview of some of our major accomplishments in It summarizes the activities, efforts and initiatives that are pivotal to the success of our business: community support, economic impact, anti-money laundering and responsible gambling. This year s report also highlights the stories of our people: the team members that make us proud of our name and of our legacy. As we continue to experience growth in both existing and new markets, we will use this report as a benchmark to measure our success from one year to the next Great Canadian Community Highlights Report Iam pleased to present the third annual Great Canadian Community Highlights Report was a busy and exciting time for the Great Canadian family; we grew into new markets and redeveloped a number of our existing properties, while also increasing our involvement in local communities and providing our guests with top-rate services and experiences. As our business continues to grow, so too does or commitment to share our story with our team members, guests and other stakeholders about the activities and initiatives we undertake. This report outlines five areas that are pivotal to the success of our business: community support, economic impact, the industry s antimoney laundering framework, responsible gambling programming and most importantly, our people. It also gives a snapshot into some of the major accomplishments we have achieved in Exciting developments are underway at Great Canadian and we cannot wait to share these milestones. In looking at the past year, I am proud of the contributions we have made, not just by Great Canadian as a company, but by the individual team members that go above and beyond to better serve our guests and the communities in which we operate. These dedicated team members continue to find new and innovative ways to enhance guest experience and build on our reputation of delivering unparalleled customer service. They are committed to building awareness of responsible gambling practices and, in a collective effort, finding new opportunities to support local communities and maximize our financial contributions. Thank you team! At the same time, I am a firm believer in continuous improvement and as well as we have done, I know we can always do better. As we look forward to the remainder of 2018 and beyond, we remain steadfast in our commitment to improving all aspects of our business. We are driven by our vision to be the leading gaming, entertainment and hospitality company in our chosen markets and to provide outstanding experiences for our guests, rewarding opportunities for our team members and superior value to our shareholders. This report continues to be our stake in the ground; a tool we can use to measure our success from one year to the next. It not only summarizes the progress we have made, but provides an opportunity to reflect and celebrate our accomplishments. Thank you for taking the time to read our 2017/2018 Community Highlights Report. Rod Baker President & CEO / Great Canadian Gaming Corporation 2017 Great Canadian Community Highlights Report 6

5 UPDATE ON thus far has been a historic period for the evolution and growth of Great Canadian. We not only completed the acquisitions of the Greater Toronto Area (GTA) Gaming Bundle and West GTA Gaming Bundle, but we continued to reinvest in our properties, enhancing guest experience and creating new and meaningful opportunities for our team members. This section of the 2017/2018 Community Highlights Report provides a brief snapshot into some of the exciting milestones Great Canadian has achieved so far in In August 2017, Great Canadian announced that One Toronto Gaming, a partnership between Great Canadian and Brookfield Business Partners L.P., was selected as the successful proponent by the Ontario Lottery and Gaming Corporation (OLG), to operate gaming facilities in the GTA Gaming Bundle. One Toronto Gaming signed a business transition and asset purchase agreement with OLG in August 2017, and a casino operating and services agreement in January 2018, with a minimum 22-year term. The GTA Gaming Bundle was the largest awarded by OLG as part of the modernization of its casino operations. The GTA Gaming Bundle consists of: Casino Woodbine, Casino Ajax and Great Blue Heron Casino. These facilities have a combined total of over 4,000 slot machines, 60 table games and employ approximately 2,000 team members. a $1,500 catering donation and a $5,000 monetary donation. In the coming months and years, Great Canadian will undertake transformational development plans for gaming in the GTA. Our commitment for Casino Woodbine is to redevelop the site into an international destination casino resort, fully integrated with the existing racing operations, and offering hotels, a state-of-the-art theatre, performance venue, dining and retail options, as well as expanded gaming. Equally as ambitious, we intend to develop a world-class casino resort in Pickering, Ontario, located at the Durham Live entertainment district. The property will feature expanded gaming, hotel and retail amenities, restaurants and a multi-purpose entertainment venue. At Great Blue Heron, construction is already underway to expand the gaming floor and add premiere nongaming amenities including a hotel, dining outlets and a live performance venue. Our investments in these facilities will create vibrant tourist destinations in the GTA for both local and international guests, bringing new job opportunities and economic growth to these communities. In December 2017, Great Canadian announced that Ontario Gaming West GTA Limited Partnership (West GTA Partnership), a partnership between Great Canadian and Clairvest Group Inc., was selected as the successful proponent by OLG to operate four gaming facilities in the West GTA Gaming Bundle. The West GTA Partnership signed a business transition and asset purchase agreement with OLG in December 2017, and a casino operating and services agreement in May 2018, with a minimum 20-year term. The West GTA Gaming Bundle includes: OLG Casino Brantford, OLG Slots at Mohawk Racetrack, OLG Slots at Flamboro Downs and OLG Slots at Grand River Raceway. Since joining the Great Canadian family, these properties have been repositioned under the Elements Casino brand and are now known as Elements Casino Mohawk, Elements Casino Brantford, Elements Casino Flamboro and Elements Casino Grand River. These facilities have a combined total of over 2,500 slot machines, approximately 60 table games and employ more than 1,400 team members. We intend to make capital investments in each of the four properties to expand the gaming, entertainment and hospitality offerings. With these recent acquisitions, Great Canadian now operates ten casinos and two racetracks in Ontario. This marks an important milestone for Great Canadian: after many continued on next page... Casino Woodbine is one of seven gaming properties that joined the Great Canadian family in Great Canadian Community Highlights Report 2017 Great Canadian Community Highlights Report 8

6 OUR PEOPLE RON URQUHART Executive Director, Ontario Gaming East LP Ron began his gaming career in 2001 when he applied for a summer job at Casino Nova Scotia Halifax while in school. He never left that summer job, and over the past 17 years Ron has grown in the gaming industry and held progressive roles in Slots, Table Games, Casino Operations, and Guest Experience. Ron was the General Manager as Shorelines Casino Belleville during the opening of the gaming property, which gave him the opportunity to work with, train and learn from over 250 team members. This experience lead him to his current role as the Executive Director of Ontario Gaming East LP, where he is now working towards the opening of another gaming facility in Ontario. Ron is a big believer in continuous learning and was part of Great Canadian s Leadership and Executive Advancement Program, where he learned skills that have become the foundation of his leadership style. We are PROUD to have Ron on our team! Great Canadian Community Highlights Report years of hard work, we have completed our pursuit in Ontario s gaming modernization plan, which represents a historic opportunity for Great Canadian, our team members and shareholders. In addition to the exciting achievements made in Ontario, we have also made significant investments in our properties in other regions. In February 2018, River Rock Casino Resort launched a Grand Reveal Celebration to unveil its refreshed casino floor with enhancements to its gaming and non-gaming amenities, including a VIP Privé Slots area, four new food court outlets, and Starbucks Evenings. The Starbucks Evenings is a Starbucks location licensed to serve a selection of alcoholic beverages and small plates, and the addition to River Rock is the second location of this type to open in British Columbia. More detail on the activities undertaken by Great Canadian in 2018 will be available in the spring of In May 2018, View Royal Casino officially relaunched as Elements Casino Victoria with a Grand Opening Celebration. New features include an expansion of the gaming room floor, with six new live dealer table games and an additional 220 slot machines. New non-gaming amenities include additional and modern dining options, such as a buffet, casual lounge and bar, quick service restaurants, and a multi-purpose entertainment venue that accommodates up to 600 guests. Finally, we expect to complete construction of the new Shorelines Casino Peterborough in the second half of This facility will replace the current Shorelines Slot at Kawartha Downs and will include approximately 500 slot machines, 22 table games and a buffet restaurant. As Great Canadian continues to lead the charge on gaming and entertainment in 2018 and beyond, we remain committed to providing exceptional experience for our guests, rewarding opportunities for our team members, responsibly-driven financial returns for our provincial governments, economic support for our communities, and superior value for our shareholders.

7 SETTING THE STAGE: OUR INDUSTRY GOVERNANCE Provincial crown corporations that conduct and manage gaming in a socially responsible manner. GPEB BCLC Private companies like Great Canadian, that own and/or lease gambling facilities, while maintaining the day-to-day operations. Service providers hire the staff, provide security behind the scenes and operate to the standards set out by the provincial regulators and crown corporations. Casinos, racetracks and non-gaming amenities including show theatres, conference facilities and dining outlets Great Canadian Community Highlights Report AGCO OLG NOVA SCOTIA NEW BRUNSWICK NSAGFTD NBGCB NSGC SERVICE PROVIDERS PROPERTIES NBLGC The table to the right outlines the number of community organization we support in each community. BRITISH COLUMBIA ONTARIO Organizations that regulate all gaming activity in the province. ONTARIO At Great Canadian, we encourage our team members to not only support organizations that are important to them, but to make an impact on as many charities, non-profit groups and community associations as possible. Whether it s making a donation, providing sponsorship or engaging in various volunteer opportunities, we are constantly on the lookout for new ways to increase our contribution to the community. ATLANTIC SUPPORT CANADIAN PROVINCES BRITISH COLUMBIA GREAT CANADIAN PROPERTY COMMUNITY NUMBER OF NON-PROFIT ORGANIZATIONS /CHARITIES SUPPORTED IN 2017 OUR PEOPLE Chances Maple Ridge...59 Chances Chilliwack Chances Dawson Creek Hastings Racecourse Casino Nanaimo Elements Victoria Elements Surrey Hard Rock Casino Vancouver River Rock Casino Resort Shorelines Casino Thousand Islands Shorelines Slots at Kawartha Downs...55 Shorelines Casino Belleville Georgian Downs Flamboro Downs...32 Casino Nova Scotia Halifax Casino Nova Scotia Sydney Casino New Brunswick *Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in RHONDA DYCK Gaming Manager, Chances Chilliwack Rhonda Dyck started her career in gaming in October, During her time at Chances Chilliwack, she has become known for her hard work and dedication to the team and for her contributions to the local community. In 2017, she was named one of Great Canadian s PROUD Champion winners for her work with the Ann Davis Transition Society (ADTS). She currently acts as the ADTS Board President and supports the programs and services offered by this important organization. For Rhonda, the best part of her job is the people that she gets to work with every day. The friendly guests and supportive team members have made the past 19 years fly by. She also loves all aspects of the gaming and entertainment business and meeting new opportunities as they arise. We are PROUD to have Rhonda on our team! 2017 Great Canadian Community Highlights Report 12

8 A LOOK AT OUR PROGRAMS: Here is a collection of the programs we've created at Great Canadian that unite our community outreach efforts and bring our PROUD brand and philosophy to life. Community is at the core of our business. We are committed to finding new ways to support our communities where we live and work. One of the ways we do this is through our PROUD programs. PROUD encourages Great Canadian team members to get behind a cause that is important to them and to use their position to make a difference in the community. Through our PROUD Programs, we support non-profit organizations, community associations and charities that are important to our team members. Team members from Shorelines Casino Belleville volunteered at a local senior s home for PROUD s 12 Days of Giving. They provided tea, coffee and treats to the staff and residents and spent an afternoon visiting with the seniors Great Canadian Community Highlights Report PROUD PROGRAMS: Great Canadian properties are encouraged to take ownership of the PROUD Challenge program at their location and establish its presence in the local community. As a requirement of the PROUD Challenge, each property identifies a charity they wish Under the WE RE PROUD to support and plans a number of program, the company recognizes, encourages fundraising and volunteer initiatives and rewards any team member who volunteers and throughout the year in support of supports his/her community. In support, Great Canadian that group. The provides winning a $500 donation property receives $5,000, second to the charity that the team member supports place either receives through volunteer hours or $1,500 and third fundraising place endeavours. receives $500, towards the total amount raised for their charity. Great Canadian properties are encouraged to take ownership of the PROUD Challenge program at their location and establish its presence in the local community. As a requirement of the PROUD Challenge, each property identifies a charity they wish to support and plan a number of fundraising and volunteer initiatives throughout the year in support of that group. The winning property receives $5,000 that goes towards their total amount raised. Music Heals Hard Rock Casino Vancouver Coquitlam, BC This program recognizes a Great Canadian colleague who is a community leader and has supported various charitable initiatives and causes. The PROUD Champion receives $2,500 in cash, and another $2,500 issued for the charity or non-profit organization of their choice. Under the PROUD Volunteer program, the company recognizes, encourages and rewards team members who volunteer in the community. Great Canadian provides a $500 donation to the charity that the team member supports This program provides either through volunteer hours or financial assistance to Great Canadian team members fundraising endeavours. and eligible dependents in an effort to recognize their community involvement while supporting their post-secondary educational pursuits. Annually, there are five $1,000 scholarships available. This program recognizes the efforts of three Great Canadian team members who are community leaders and have supported various charitable initiatives COMMUNITY and causes. The PROUD Champion RELATED receives $2,500 in cash and DRIVES The PROUD 12 Days of Seasonal events such as another $2,500 for their charity; Giving campaign was food and clothing drives inspired by the idea to are regularly initiated second place receives $750 in of kindness during management teams in cash and another $750 for their holiday season. For 12 days support of in December and in the local organizations. charity; holiday and spirit, properties third place receives participate in one act of $250 giving in or cash kindness per and day another $250 for that involves both guests their charity. Great Canadian s Signature Charitable Partnership program creates a lasting relationship BCSPCA Bowls for Hope Richmond Sophie s Place Habitat For BCSPCA Chances Society Family Place Elements Casino Humanity between a given property and Dawson a Creek particular charity or community group (a charity of choice ), Chances Chilliwack River Rock Casino Surrey, BC View Royal Casino Nanaimo, BC Dawson Creek, BC Chilliwack, BC Richmond, BC Victoria, BC where the property supports that organization through in-kind, volunteer and financial means in a way that is meaningful and unique to them. Dreams Take Flight River Rock Casino Resort Richmond, BC Share Society Family & Community Services Society Hard Rock Casino Vancouver Coquitlam, BC Sophie's Place Elements Surrey Surrey, BC Gananoque Humane Society for Thousand Islands Shorelines Casino Thousand Islands Gananoque, ON During the PROUD National Week of Caring, all properties dedicate one day during the chosen week to host or participate in a fundraising activity all in support of a charity of their choice. Peterborough Regional Health Centre Foundation Shorelines Casino at Kawartha Down Cavan-Monaghan, ON NEW engage in random acts and team members. Gleaners Food Bank Shorelines Casino Belleville Belleville, ON A Loving Spoonful Hastings Racecourse Vancouver, BC Cape Breton YMCA Casino Nova Scotia Sydney Sydney, NS by team members and Dawson Creek & District Hospital Foundation Chances Dawson Creek Dawson Creek, BC Casino Nanaimo Parker Street Food & Furniture Bank Casino Nova Scotia Halifax Halifax, NS 2016 Great Canadian Community Highlights Report 10 This program provides financial assistance to Great Canadian team members and eligible dependents in an effort to recognize their community involvement while supporting their post-secondary educational pursuits. Annually, there are five $1,000 scholarships available. Alisa's Wish Chances Maple Ridge Maple Ridge, BC Leeds and Grenville Interval House Shorelines Casino Thousand Islands Gananoque, ON Habitat for Humanity Elements Victoria Victoria, BC Five Counties Children's Centre Shorelines Slots at Kawartha Down Cavan-Monaghan, ON During PROUD National Week of Caring, all properties dedicate one day during the chosen week to host a fundraising activity in support of a charity of their choice. Nanaimo Search & Rescue Casino Nanaimo Nanaimo, BC Cape Breton YMCA Casino Nova Scotia Sydney Sydney, NS The PROUD 12 Days of Giving campaign was inspired by the idea to engage in random acts of kindness during the holiday season. For 12 days in December, Great Canadian properties participate in one act of giving or kindness per day that involves both guests and team members. Furry Friends Georgian Downs Innisfil, ON IWK Foundation Casino Nova Scotia Halifax Halifax, NS Gleaners Food Bank Shorelines Casino Belleville Belleville, ON Greater Moncton SPCA Casino New Brunswick Moncton, NB COMMUNITY RELATED DRIVES Seasonal events such as food and clothing drives are regularly initiated by team members and management teams in support of local organizations.

9 WHERE WHERETHE THE MONEY MONEY GOES GOES In each In Canadian gaminggaming jurisdiction, a significant portion of gross gaming each Canadian jurisdiction, a significant portion of gross revenuefacilities from gaming facilities retained our crown revenuegaming from gaming is retained byisour crownby partners on behalf ongovernment behalf of their government for theprograms purpose oflike of their partners provincial forprovincial the purpose of supporting supporting programs like healthcare, education andjurisdictions, social services. healthcare, educations and social services. And in some local And in some jurisdictions, local governments that host casinos or governments that host casinos or community gaming centres receive a gaminggenerated centres receive a share of gaming revenue share ofcommunity gaming revenue at those facilities. generated at those facilities. The below table outlines the payments made by the relevant provincial The below table outlines the payments made by the relevant government/crown corporation to the local governments that host Great provincial government/crown corporation to the local governments Canadian properties. that host Great Canadian properties. GREAT CANADIAN PROPERTY GAMING REVENUE GAMING REVENUE TO TO THE CITY IN 2017 THE CITY SINCE OPENING GAMING REVENUE GAMING REVENUE TO TO THE CITY IN 2017 THE CITY SINCE OPENING Ridge... $1.6M...$7.7M ATLANTIC CANADA In our Atlantic Canada communities (Halifax, Sydney, Moncton), a significant share of gaming revenue generated at our Casino Nova Scotia Halifax, Casino Nova Scotia Sydney and Casino New Brunswick facilities goes directly to the provincial governments of Nova Scotia and New Brunswick for the benefit of all communities in the provinces. This share of gaming revenue funds: ONTARIO ONTARIO * The fiscal Ontario commences on April 1 and concludes on March * The fiscal yearyear for for Ontario commences on April 1 and concludes on March ** Properties from the Greater Toronto Area (GTA) Gaming Bundle and West GTA Gaming Bundle, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, ** Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired by Great Canadian Gaming Corporation in Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in Great Great Canadian Canadian Community Community Highlights Highlights Report Report Chances Maple Chances Chilliwack...$2M...$7.9M Chances Maple Ridge... $1.6M...$7.7M Chances Dawson Creek...$702K... $9M Chances Chilliwack...$2M....$7.9M HastingDawson Racecourse...$1.1M... $11.5M Chances Creek....$702K... $9M Casino Racecourse...$1.1M. Nanaimo... $2.9M... $49.2M Hastings... $11.5M Elements Victoria...$4.2M...$67.3M Casino Nanaimo... $2.9M... $49.2M Elements Surrey... $4.1M... $44M Elements Victoria....$4.2M....$67.3M Hard Rock Casino Vancouver...$8.6M...$123.8M Elements Surrey... $4.1M... $44M River Rock Casino Resort...$16.8M...$211.6M Hard Rock Casino Vancouver...$8.6M....$123.8M River Rock Casino Resort...$16.8M...$211.6M *...$3.1M...$53.6M Shorelines Casino Thousand Islands *...$3.1M. Shorelines Casino Thousand Islands...$53.6M *...$3.1M...$58.4M Shorelines Slots at Kawartha Downs Shorelines Slots at Kawartha Downs*...$3.1M...$58.4M *... $2.9M...$3.5M Shorelines Casino Belleville *... Shorelines Casino Belleville $2.9M...$3.5M * Georgian Downs... $5.2M...$70.8M *... Georgian Downs $5.2M....$70.8M *...$5.1M... $75.3M Flamboro Downs Flamboro Downs*...$5.1M... $75.3M NOVA SCOTIA BRITISH COLUMBIA BRITISH COLUMBIA GREAT CANADIAN PROPERTY NEW BRUNSWICK Health Care Health Care Roads Roads Education Civic Buildings Park Up grades Hastings Racecourse Community Day recipient Endless PosAbilities received a cheque for $5,000. Every year, Hastings Racecourse selects ten designated organizations in the Hastings-Sunrise and Vancouver area through its Community Days at the Track program. Each organization receives the marquee areaarea on aon livea race day, theexclusive exclusiveuse useofofhasting s the Hastings marquee live race which they often use asuse anas opportunity to appreciate their day, which they often an opportunity to appreciate volunteers or to raise package includes a $1,500a their volunteers or tofunds. raise The funds. The package includes $1,500catering cateringdonation donationand andaa$5,000 $5,000monetary monetarydonations. donation Great Canadian Community Highlights Report 16

10 ECONOMIC IMPACT In our commitment to support local economies, we make every effort to utilize local vendors and suppliers. The table below outlines money spent with local vendors as well as the number of vendors used in each of the communities where we operate. BRITISH COLUMBIA ONTARIO ATLANTIC GREAT CANADIAN PROPERTY TOTAL AMOUNT SPENT WITH LOCAL VENDORS IN 2017 NUMBER OF LOCAL VENDORS UTILIZED Chances Maple Ridge...$793K...34 Maple Ridge, Pitt Meadows Chances Chilliwack...$1.4M...55 Chilliwack Chances Dawson Creek...$515K...28 Dawson Creek Hastings Racecourse...$28.3M Vancouver, North, West & East Vancouver Casino Nanaimo...$1.2M...94 Nanaimo Elements Victoria...$13.8M Capital Regional District Elements Surrey...$7.4M Surrey Hard Rock Casino Vancouver... $4.2M...49 Coquitlam, Anmore, Port Coquitlam, Port Moody, Belcarra River Rock Casino Resort...$12.3M Richmond Shorelines Casino Thousand Islands... $4.3M...69 Gananoque, Kingston Shorelines Slots at Kawartha Downs...$1.5M...31 Peterborough Shorelines Casino Belleville... $4.6M...52 Belleville Georgian Downs... $2M...42 Innisfil, Barrie Flamboro Downs...$532K...41 Dundas, Flamorough, Hamilton Casino Nova Scotia Halifax...$9.2M Halifax Casino Nova Scotia Sydney... $1.1M...64 Sydney, North Sydney Casino New Brunswick...$2.5K Moncton * Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in Great Canadian Community Highlights Report 2017 Great Canadian Community Highlights Report 18

11 OUR PEOPLE TONY PAVICIC Project Manager Development, Great Canadian Tony Pavicic became a member of the Great Canadian team in early 2017 as a Project Manager, Development. In his short time at Great Canadian, Tony has been instrumental in leading two of Great Canadian s projects in BC - the River Rock Casino Resort refresh and the redevelopment of Elements Victoria. He is responsible for working closely with local vendors, trade contractors and key stakeholders and driving project initiatives that support new opportunities. Tony is an outstanding communicator, highly organized and has a good blend of project management experience and leadership. He has accomplished a lot during his tenure at Great Canadian and his dedication and experience continues to guide the project team forward. We are PROUD to have Tony on our team! CAPITAL INVESTMENTS BRITISH COLUMBIA ONTARIO ATLANTIC GREAT CANADIAN PROPERTY CAPITAL INVESTMENTS, PROJECTS AND ACQUISITIONS SINCE INCEPTION Chances Maple Ridge... $27.8M Chances Chilliwack...$26.6M Chances Dawson Creek...$14.6M Hastings Racecourse...$30.8M Casino Nanaimo...$16.8M Elements Victoria...$64.7M Elements Surrey...$90.5M Hard Rock Casino Vancouver... $162.6M River Rock Casino Resort...$451.3M Shorelines Casinos (Thousand Islands, Kawartha Downs and Belleville)... $98.6M Georgian Downs... $66.8M Flamboro Downs...$84.4M Casino Nova Scotia (Halifax and Sydney)...$61.1M Casino New Brunswick...$97.4M * Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in Great Canadian is leading the charge on gaming, entertainment and hospitality in our chosen markets. As such, we continue to invest in expansion and development projects that enhance our facilities and provide guests with unforgettable experiences. The table to the left outlines capital investment and projects in each community since facility inception Great Canadian Community Highlights Report

12 PROPERTY TAXES BRITISH COLUMBIA GREAT CANADIAN PROPERTY PROPERTY TAXES PAID IN 2017 Chances Maple Ridge...$167K Chances Chilliwack...$166K Chances Dawson Creek...$157K Casino Nanaimo...$172K Elements Victoria...$304K Elements Surrey...$393K Hard Rock Casino Vancouver...$1.4M River Rock Casino Resort...$2.5M Annually, each Great Canadian property pays municipal taxes (with the exception of Hastings Racecourse and Shorelines Slots at Kawartha Downs, which are leased facilities). The table on the left outlines property taxes paid by Great Canadian in ONTARIO ATLANTIC Shorelines Casino Thousand Islands... $2.0M Shorelines Casino Belleville...$2.4M Georgian Downs...$686K Flamboro Downs...$257K Casino Nova Scotia Halifax...$1.4M Casino Nova Scotia Sydney... $324K Casino New Brunswick... $2.0M * Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in Great Canadian Community Highlights Report 2017 Great Canadian Community Highlights Report 22

13 LEGACY PROJECTS In all of Great Canadian s community endeavours, we strive to leave a positive imprint in the most meaningful way we can. From coast to coast, our community-based legacy projects are a primary example of how we continue to find new ways to support the many communities we are a part of. Hastings Child Care Centre was built by Hastings Racecourse in 2011 and provided 44 full-time spaces for children in the Hastings Sunrise community. The cost of the project was $4.4 million. RICHMOND CHILLIWACK & VIEW ROYAL & VANCOUVER VICTORIA HALIFAX & MONCTON MAPLE RIDGE MAPLE RIDGE VICTORIA SYDNEY In 2004 $5M was invested in civil engineering upgrades that included road work, new rail crossing and a boardwalk for public use. In August 2009 in partnership with Great Canadian opened opened the park the Park and Ride lot at the Bridgeport Canada Line mass transit station, which has quickly evolved into a key tranportation hub. Performance-based payments are provided to the charitable associations that sold the operations to Great Canadian in both Chilliwack and Maple Ridge. As part of a 20 year agreement, Chances Chilliwack provides an annual payment to the Knight Road Legacy Association (KRLA). Since 2012, KRLA has received $1.4M. Performance-based payments from Chances Maple Ridge provide financial support for 38 non-profit associations in the community. Great Canadian donated a portion of the company s property for community park space, as well as invested in new road work within the vicinity of both Elements Victoria and Chances Maple Ridge. COQUITLAM In 2006 the company committed $500k to fund the reconstruction of a lawn bowling facility in the City of Coquitlam. $4.4M was invested into the construction of the Hastings Park Childcare Centre right on Hastings Racecourse grounds. $1M $ 1M was contributed over five years to the capital and operational costs of the CanAssist Centre at the University of Victoria. was contributed over five years to the capital and CanAssist was contributed is a program over five operational costs of the that helps people with CanAssist Centre at the University disabilities of Victoria. by developing CanAssist is innovative a program technologies that and helps people programs with disabilities where there are by developing gaps innovative in existing services. technologies and programs where there are gaps in existing services. In In October October 2015, 2015, CNS Casino Nova Scotia Halifax opened the Music Hall of Fame and in June 2016, Casino Nova Scotia Sydney opened a second location for the Music Hall of Fame. $500K was paid between 2012 and 2016 to the Universite de Moncton and Mount Allison University for an Artist Residency program Great Canadian Community Highlights Report Great Canadian Community Highlights Report 2017 Great Canadian Community Highlights Report 24

14 OUR PEOPLE At Great Canadian, we are a people centric business. In 2017, our team worked tirelessly to deliver unmatched customer service and great experiences for our guests. In turn, we remain committed to providing our team with rewarding opportunities and supporting their growth and development along the way. We recognize that the strength of our business is in our people. And the strength of our people is in their diversity; their commitment to work together, share knowledge and uphold our Great Canadian values while doing so. Here are some statistics that demonstrate the number of dedicated team members across the country that we have the privilege of working with every single day. PROVINCE BC ON NS NB Number of team members 3, Number of different positions % of team members that have worked with 33% 33% 39% n/a Great Canadian for Georgian Opened over 10 years & Flamboro in 2010 OUR PEOPLE Number of different languages spoken % of team members who live in the same community they work 71% 60% 46% 99% Male vs Female 45% 48% 57% 53% vs vs vs vs 55% 52% 43% 47% Average age * Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in ** All information correct as of December 31, TOM SNEDDON Gaming Manager, Casino Nova Scotia Halifax Tom began his career with the company as a Dealer Supervisor in June From then until now, he has received no fewer than six promotions and held titles such as Floor Supervisor, Pit Manager, Dual Rate Casino Shift Manager, Table Games Manager and Gaming Manager a position he still holds today. Tom credits his success to working closely with people that have a lot of experience in the gaming industry he has listened and learned from their advice while also putting his own spin on things. Tom s advice to new team members coming on board: take advantage of the growth and development opportunities at Great Canadian. There are plenty of ways for team members to engage with the company and community and grow in their career. And most importantly, enjoy your time 23 years can go by in the blink of an eye! We are PROUD to have Tom on our team! 2017 Great Canadian Community Highlights Report 26

15 RESPONSIBLE GAMBLING Ensuring our guests enjoy gambling in a safe, fun and responsible manner is at the forefront of all that we do and that is why responsible gambling (RG) is one of the key pillars of our business strategy. We partner with, and take direction from, our regulators and crown corporations to educate, create and implement an array of responsible and problem gambling campaigns and programs. In addition, significant resources are allocated towards advancing responsible gambling practices across all Great Canadian operations. One of the ways by which Great Canadian is able to foster a culture of responsible gambling is by the appointment of site specific responsible gambling champions and/or committees. RG site committees are comprised of team members from various departments and are responsible for planning and executing site RG objectives, promoting and improving RG awareness amongst team members and guests and seeking ways to reinforce RG training that is provided to all team members. The site RG Champions are there to further support the efforts of the RG committees and take the lead in preparing reports, ensuring compliance with RG policies, organizing guest focused initiatives and most importantly provide necessary feedback that allows RG programming to advance and change based on need. Michael Napier, Security Manager at Shorelines Casino Belleville who is also the RG Champion, takes great pride in executing RG initiatives as he has seen first-hand the impact of a simple RG message and/or conversation. Annually, we host a number of guest focused games and activities where we are able to educate the players about the concept of randomness, house advantage or such. It feels good when we are able to dispel gambling myths that our guests may have in relation to how gambling works. When I have those types of conversations, I know I have done my part, said Napier. Napier, along with all other Great Canadian team members, remain committed to cultivating an environment in which guests understand how the games of chance work, the ways in which to keep gambling fun and if needed, seek assistance that will be provided with respect and care. RESPONSIBLE GAMBLING INITIATIVES BRITISH NOVA NEW ONTARIO ONTARIO RG FEATURES COLUMBIA SCOTIA BRUNSWICK RACETRACKS CASINOS RG Policies & Procedures in progress VSE guests referred to OLG's VSE program Employee Training in progress Responsible Gambling guests referred Kiosks, Information Centres and Advisors Great Canadian Community Highlights Report 2017 Great Canadian Community Highlights Report 28 PROVINCIAL RESPONSIBLE GAMBLING STANDARD PROGRAMS GREAT CANADIAN RESPONSIBLE GAMBLING EFFORTS to OLG kiosks and centre RG Literature Problem Gambling Help Line Assistance Marketing Standards not currently Involvement & Awareness RG Check Accreditation n/a n/a RG Blueprint Site RG Prodecures Site RG Committees Site RG Champions RG Day Activities Appropriate Service of Alcohol Annual RG Snapshot Survey RG Conference Participation & Involvement RG CHECK ACCREDITATION RG Check is a program dedicated to evaluating gaming operators and their levels of responsible gambling engagement. RG Check is administered by the Responsible Gambling Council, an independent non-profit organization dedicated to problem gambling prevention. Listed below is a summary of all the Great Canadian sites that have successfully obtained their RG Check accreditation. BRITISH COLUMBIA ONTARIO NOVA SCOTIA * Properties from the GTA and West GTA Gaming Bundles, including Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Elements Flamboro, Elements Grand River, Elements Mohawk and Elements Brantford, are not included as they were acquired in 2018.

16 Great Canadian has a clearly defined role in Anti-Money Laundering (AML) protocol as set out in federal legislation. We work in collaboration with, and take direction from, a number of regulatory authorities, crown partners and enforcement agencies. GREAT CANADIAN'S ROLE IN ANTI-MONEY LAUNDERING In Canada, a federal agency called FINTRAC (the Financial Transactions and Reports Analysis Centre of Canada) is responsible for the adherence of AML law, and whose responsibilities include analyzing information contained in financial reports provided by certain institutions, including gaming operators like Great Canadian. Great Canadian is an active participant in AML efforts in all jurisdictions in which we operate. Our obligation is to meet every standard, rule and requirement as mandated by the respective provincial gaming authorities and FINTRAC. In addition, Great Canadian works proactively with its crown partners and regulators to undertake measures that enhance the AML regime. Among our key responsibilities, Great Canadian is required to identify and report the following gaming transactions: Large Cash Transactions (LCT) of $10,000 or more in a single transaction or a series of transactions totaling $10,000 or more over a 24-hour period. Large Casino Disbursements (LCD) of $10,000 or more in a single transaction or a series of transactions totaling $10,000 or more over a 24-hour period. Large Casino Disbursement Reports (LCDR) includes personal information confirmed from valid government identification. Electronic funds transfers of $10,000 or more in a single transaction or a series of transactions totaling $10,000 or more over a 24-hour period. Electronic Fund Transfer Reports (EFTR) includes personal information confirmed from valid government identification. Suspicious Transaction Reports (STR) if certain suspicious factors are evident, such as attempting to transact with large sums of small denomination bills, or large sums being transacted by individuals whose identified occupation appears incongruous with their gaming habits. How and When Cheques are Issued at Great Canadian Properties Players at Great Canadian properties can only receive a cheque for verified winnings that is, amounts they have legitimately won through play. The cheque amount does not include the initial cash buy-in, which is only returned to the player in cash. Great Canadian s Commitment to Best Practices Beyond adhering to all regulatory requirements, Great Canadian is committed to continuously reviewing and improving its practices to ensure all of our operations meet the highest standards of best practice. Examples of this commitment include: Employing dedicated and highly trained surveillance and security personnel at each property. Regular internal audits of all of our compliance activities, in addition to audits by regulators and crown agencies. Continuing to invest in our surveillance systems. Installing more surveillance cameras than is required by our regulators. Great Canadian is proud of its culture of integrity and positive relationships with our regulators and crown partners, and will strive to continuously improve our AML programs. We share a commitment with our regulators and crown partners to preventing inappropriate and illegal activities from occurring in our facilities. Great Canadian s AML Approach Submit a Large Cash Transaction (LCT) report to regulators whenever an individual attempts to transact more than $10,000 in cash (at once or over a 24-hour period). Submit a Suspicious Transaction Report (STR)report if certain suspicious factors are evident, such as attempting to transact with large sums of small denomination bills, or large sums being transacted by individuals whose identified occupation appears incongruous with their gaming habits. Only issue cheques for verified winnings that is, amounts players have won through play. Continuously invest in surveillance systems. Install more surveillance cameras than required by regulators. Complete regular internal audits of all of our compliance activities, in addition to audits by regulators and crown agencies. Employ highly trained surveillance personnel in addition to security employees on premise. OUR PEOPLE ARLENE STRONGMAN Director of Surveillance, Great Canadian Arlene started her career with Great Canadian in 1997 when she came on board as a Dual Dealer and Supervisor. In 2001, Arlene took on the role of Surveillance Operator, a position she found both challenging and rewarding and allowed her to focus on the safety and security of guests and team members. A few years later, she was promoted to Surveillance Manager, where she learned how to bridge the gap between operations and surveillance and was responsible for implementing policies and safeguarding gaming operations and procedures. In 2015, she became the Director of Table Games at River Rock Casino Vancouver, where she led a team of 600 at BC s largest gaming property. A year later, Arlene took on a new challenge and moved to the Great Canadian Business Centre as the Director of Surveillance where she currently oversees all of Great Canadian s surveillance departments in BC, Ontario, and Washington State. We are PROUD to have Arlene on our team! Great Canadian Community Highlights Report 2017 Great Canadian Community Highlights Report 30