Page 1. WELCOME to The Moodie Report 7 Days. Among the key industry events of

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1 Issue 376 The Week in Travel Retail Days THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY 9 DECEMBER 2010 WELCOME to The Moodie Report 7 Days. Among the key industry events of the past week was the tenth anniversary celebration of the creation of Aelia, France s leading travel retailer and a company with big ambitions on the global stage, writes Dermot Davitt. It s been a fascinating, decade-long journey since Lagardère Services bought out Duty Free Associates and merged it with Aeroboutique in 2000 to form Aelia. In the early years after that move the company set about consolidating its status as the key player in France s duty free market, notably through its presence at Paris Charles de Gaulle and Orly (in partnership with Aéroports de Paris) as well as key regional airports. With that status established, in recent years the emphasis has been firmly on internationalising the Aelia portfolio. That drive including its entry into the UK market in Belfast International and London Luton airports in 2004 and 2005 respectively, and more recent ventures in Poland, the Czech Republic, Spain and now Singapore underlines its ambition to become a heavyweight global operator. Last week s opening of the new multibrand fashion complex at Singapore Changi Airport Terminal 2 is probably the biggest step so far along that road. Lagardère Services believes the luxury goods market in Asia Pacific travel retail carries much untapped potential, and is aiming to hone its skills in this critical business. But the group s eyes are also fixed on another prize: expect it to compete vigorously for the core category duty free concessions at vital hubs such as Hong Kong and Singapore as they arise in the years ahead. How the group performs against cut-throat competition for these concessions will help define its future as a duty free force in Asia Pacific. Lagardère Services will be among the many leading travel retailers taking part in next year s Trinity Forum in Bangkok on 9 11 February. With just two months to go there is huge interest from around the trade in this key airport commercial revenues event, organised by The Moodie Report and Airports Council International and hosted by King Power International and Airports of Thailand. The conference has already attracted the strongest ever line-up of speakers in its history (see for the full agenda) but it will also be notable for an outstanding social scene, with rare and privileged access to some of Bangkok s most iconic locations. We ll be bringing you full details of the social programme in coming days, but one thing is certain: The Trinity Forum 2011 will be an event to remember. Image of the Week The Wine Collection is about doing the category justice, says WDF about its new wine concept store at London Heathrow T5, officially opened this week. With a broad range of 180 wines available priced between 20 and 2,000 and heavy investment in service and consumer education, premium wine is taking its deserved place at the heart of WDF s liquor business. FAST, FACTUAL, FREE QUOTES OF THE WEEK [This] was a fantastic achievement by our team. We have set ourselves some very aggressive budgets based on the trend we foresee in the coming months and year, and we are confident in maintaining this rate of growth. Qatar Duty Free Senior Vice President Keith Hunter salutes a new landmark for the Doha-based travel retailer, as it hits US$1 million in sales in a single day. This first step at Kiev Airport is an important one that emphasises our commitment to developing the Gebr Heinemann presence in Ukraine and our focus on the Russia/CIS region. Gebr Heinemann Co-Owner Claus Heinemann hails the company s joint venture with Ukrainian partner BF Group, which has just opened a new 730sq m duty free operation at Kiev Boryspil Airport Terminal F. With more than 5,000sq m of additional space in the new retail precinct and passenger lounge, in conjunction with a major redevelopment of existing facilities, we are creating a completely new experience in airport shopping. Melbourne Airport CEO Chris Woodruff says an A$330 million international terminal expansion will transform the key Australian location as international passenger traffic growth surges ahead. Page 1

2 BUSINESS NEWS AUSTRALIA. UK news and books retailer WHSmith has secured its first Australian airport contract at Melbourne s international terminal. The retailer will open a book store and a news agency in the newly expanded terminal, offering a wide range of newspapers, books, magazines, confectionery and drinks. Melbourne Airport CEO Chris Woodruff said the travel retailer s decision to open its first venture at an Australian airport in Melbourne showed confidence in the strength of Victoria s economy. Melbourne Airport continues to experience strong international passenger growth, up +14.3% last month over the same period last year, Woodruff said. Our A$330 million international terminal expansion will transform the experience of our increasing number of passengers and deliver the airport its first purpose-built retail space in 40 years. With more than 5,000sq m of additional space in the new retail precinct and passenger lounge, in conjunction with a major redevelopment of existing facilities, we are creating a completely new experience in airport shopping, he said. Stage one of the international terminal expansion will see 11 new retail offerings and food & beverage outlets open. The expansion will cater to a growing market that is projected to increase to up to 12 million international passengers per year by NETHERLANDS. Amsterdam Airport Schiphol has started work on a major renovation and expansion of Departure Lounge 3 (pictured), with space for retail and food & beverage set to increase by over +20%. The lounge currently handles around 5.3 million passengers a year, with floor space of 8,400sq m. Work is scheduled to finish by the autumn of Schiphol Group said: The design of Departure Lounge 3 is intended to create an environment in which passengers not only feel at home and can relax but also a place where they can work and enjoy shopping. The key words are spacious, uncluttered, white and light. The design incorporates steel elements, while at the same time preserving a warm ambience. A unique feature is the huge meeting square with a green glass house The House of Tulips spectacularly suspended in the air. The seating areas are surrounded by plants to further enhance the sense of calm and space. New to the lounge will be a shopping street with eye-catching food and retail concepts including Grand Café Amsterdam, Fine Food, East bar & bites, Bread, Pizza & Pasta di Mama and a fashion unit from Hermès. The airport s See Buy Fly shops will be a key feature of the new-look area, and a new XpresSpa outlet will also open. Moodie Interactive: Click for the advertiser s website Page 2

3 SPAIN. Aldeasa has remodelled and expanded its commercial area at Madrid Barajas Airport Terminal 4, transforming The Shop and Fashion & Fun into one walk-through store. The revamped store offers a strong selection of cosmetics and fragrances alongside a wide range of wines, spirits, tobacco, food and accessories. With these extended facilities Aldeasa offers 3,000sq m of new commercial space, including dedicated areas for promotions, product presentations, tastings and cultural events. Innovations include a 37sq m space exclusively for Brugal rum (including Brugal 1888, the new premium rum distributed by Maxxium Travel Retail) called Brugal Island. This interactive area showcases all categories of Brugal rum and features a permanent bar and bartender specialised in preparing mojitos. Plasma screens aim to engage customers attention at the bar, showing images of Dominican Republic, the Brugal distillery and the sugar cane plantations. The Brugal Island concept will also be installed in other Spanish airports, Aldeasa said. Aldeasa Director of National Operations Pedro Castro said the walk-through store is a space that is open to new trends and the latest products; open to culture; an open area for open people in which the shopping experience is both comfortable and fun. Aldeasa manages close to 8,000sq m in T4. For pictures go to UK. World Duty Free (WDF) held the official opening of its new wine concept, Wine Collection Rare & Vintage, at London Heathrow Airport Terminal 5 this week. The 40sq m shop-in-shop is located next to WDF s cigar and malt whisky corners in the specialist area of its main tax and duty free outlet, and offers 180 wines & Champagnes covering a price range of 20 to 2,000. It opened to T5 s travelling public late last month. The concept is designed to cater to growing demand for premium wines at WDF s stores, and was developed with the cooperation of Master of Wine James Handford, whose tasting notes are prominently displayed in store. Handford assisted WDF with developing the product range and will make bi-monthly recommendations designed to help educate customers and encourage them to sample different wine varieties. The Wine Collection concept will complement the range of entry-level wines and Champagnes available in WDF s main liquor store in T5, with staff encouraged to guide those customers seeking premium vintages towards the new concept. The store features an Enomatic temperature-controlled unit that offers up to eight different wines for individual tasting. For more on this story and pictures go to UKRAINE. The joint venture between Gebr Heinemann and local partner BF Group inaugurated its new duty free operation at Kiev Boryspil Airport Terminal F on 2 December, at a ceremony (pictured below) attended by key suppliers and representatives from the airport and other local authorities. Moodie Interactive: Click for the advertiser s website Page 3

4 Duty free occupies a 730sq m walk-through area with 40% of the space dedicated to fragrances & cosmetics and a further 40% to liquor, tobacco and confectionery. Among the brands on offer in the luxury segment are Hugo Boss, Montblanc and Swarovski, with sunglasses and other accessories brands also present. Although only about 60% of the flights scheduled to be transferred to the new Terminal F moved across in November, the partners said that the first sales results have met expectations, with beauty the leading product category to date. Gebr Heinemann Co-Owner Claus Heinemann (pictured on previous page, right, at the inauguration) said the company was pleased to be associated with the BF Group and said he was optimistic about the retail potential at Kiev Airport. This first step at Kiev Airport is an important one that emphasises our commitment to developing the Gebr Heinemann presence in Ukraine and our focus on the Russia/CIS region, he noted. A second international terminal (Terminal D) is scheduled to be completed by Gebr Heinemann s partner BF Group, a Ukrainian company with interests in the construction of hotels, restaurants and a warehouse complex in Kiev, has signed a long-term master concessionaire agreement with Kiev Boryspil Airport and will manage all commercial activities at the new Terminal F. URUGUAY. Duty Free Uruguay (DFU) has delivered a significant sales boost in its lead-up to the key summer travel period with its We Wish you a Mini Christmas campaign, which runs from 1 November to 10 January at Montevideo Carrasco and Punta del Este airports. Supported by 24 brands, the promotional campaign gives customers who make a US$60 purchase of any of the brands to enter the draw for hundreds of direct prizes, including ipads, ipods, LCD screens or Nintendo Wiis. Qualifying customers who purchase a US$5 miniature of Ballantine s whisky receive a second scratch-and-win ticket for the prize draw. The promotion will conclude with the awarding of a Mini Cooper on 14 January in the Arrivals hall at Carrasco Airport. Various cars are being exhibited at check-in counters and in stores at both airports, and company hostesses are distributing promotional brochures throughout the terminals. After the first 12 days of the promotion sponsoring brands had registered an average sales growth of +55%, and DFU lifted the conversion rate at its Carrasco stores from 36% in October to 39% in the first week of November. Sponsoring brands are Absolut, Ballantine s, Beefeater, Chivas Regal, Jameson, Something, Wyborowa, 3M, Nintendo, Lindt, Samsonite, Azzaro, Carolina Herrera, Givenchy, Kenzo, Lancôme (cosmetics), Moschino, Mugler, Ralph Lauren, Versace, YSL, Puma, Swatch and Tommy (the last three only for watches). See The Moodie Picture Gallery at Moodie Interactive: Click for the advertiser s website Page 4

5 TENDER & CONTRACT NEWS COSTA RICA. A series of commercial Requests for Proposals has been issued by the Coriport consortium for Daniel Oduber International Airport in Liberia, in the Costa Rican province of Guanacaste. The airport, Costa Rica s second largest, is strategically located in an area with high tourist and economic activity. The opportunities cover specialist retail, food & beverage, foreign exchange, car rental, hotel & tour counters, ATMs, advertising services and other general offers (various proposals are encouraged). For more information please contact coriport@gmail.com FOOD & BEVERAGE & OTHER COMMERCIAL REVENUES NEW ZEALAND. Redesign Group, a commercial interior design company specialising in the airport food & beverage sector, has received a prestigious Champion Canterbury Business Award. The Christchurch-based company was named Champion Global Operator in the small enterprise category. Established 12 years ago, the ten-strong team services clients not only throughout New Zealand but globally throughout Southeast Asia, the Middle East, Europe and Australasia. Some of the team are pictured accepting the Award. One of the largest contracts the company has undertaken was the design and construction of the Mumbai International Airport food court in 2008 for HMSHost. This led to the development of over 24 food & beverage and retail sites at the Indira Gandhi Delhi International Airport in Delhi earlier this year. Redesign is now working on ten food & beverage sites at Christchurch International Airport. The first three are scheduled to open this month, with the remainder opening in time for the Rugby World Cup in Redesign will be opening an office in India in January as the company continues to grow. The Delhi-based office will be the second international office for the company in September it opened an office in Kuwait to facilitate work throughout the Middle East region. US. HMSHost has opened two new dining outlets at Toronto Pearson International Airport: Fionn MacCool s Irish Pub and Great Canadian Bagel. Located in Terminal 3, Fionn MacCool s is said to be Toronto s most popular and authentic Irish pub. Part of the Prime Pubs family of authentic Irish pubs and a Prime Restaurants of Canada Inc brand, this is the second airport location for Prime Pubs. The MacCool s menu boasts a variety of traditional Irish favourites and contemporary items. HMSHost is a great partner and we are very happy to have Fionn MacCool s at the airport, said Greater Toronto Airports Authority General Manager of Retail Janine Gervais. Throughout the airport, HMSHost delivers terrific restaurants that make our guests time at Toronto Pearson enjoyable. Moodie Interactive: Click for the advertiser s website Page 5

6 GENERAL NEWS INTERNATIONAL. The Moodie Report.com generated the highest monthly traffic in its seven-year history last month, according to independent web traffic analyst Site Stats. 264,620 page views (the number of individual pages that are opened by readers) were recorded in November, beating the previous high of 255,638 set a month earlier. The November figure represents growth of +18% on the same month last year. Readers from 210 countries visited the site in November, led by traffic from the US, UK, Germany, France, Canada, Singapore, India, Australia, Hong Kong, Switzerland, the Netherlands, Spain, Italy, the UAE, Ireland, Brazil, China, Malaysia, Russia and Turkey. Some 73% of visits to The Moodie Report.com came directly to the site rather than being referred by Google and other search engines underlining the site s popularity within the travel retail and airport sectors. The Moodie Report also uses the three main internationally accepted web traffic comparison sites and Google Trends to monitor the relative popularity of various travel retail industry media. These figures, available to all our advertising partners, show The Moodie Report.com to be the clear and growing market leader (by a factor of five) ahead of nearest rival DFNIOnline.com, and then TREND.com The Moodie Report Founder & Chairman Martin Moodie said: The traffic levels on The Moodie Report.com continue to thrill us. In November 2003 (our launch year) we attracted 24,706 page views. As recently as November 2008 we were celebrating record monthly page views of 148,472. We have gone way beyond that now. These latest figures are a key indicator of market penetration and, more importantly, of market readership. The web is now clearly travel retail s main vehicle for receiving business information. With our market-leading print edition also available digitally via the website and e-alert, we are ensuring the highest possible take-up on both our editorial coverage and our advertising partners messages. Note: The Moodie Report.com s traffic has been independently audited since its launch in March All figures referred to in this story are available to our advertising partners. INTERNATIONAL. Misr Duty Free Shops of Egypt showed the best performance among the stocks listed in The Moodie Reportfolio in November. The value of Misr Duty Free Shops shares rose by +14.1% both in local currency and in US Dollars. The total value of shares (in US Dollars) in The Moodie Reportfolio fell by -0.5% in November, but has risen by +13.0% year-to-date from the beginning of January reflecting rising market confidence in the sector. Overall The Moodie Reportfolio has decreased by -21.6% since the service was launched in August 2007, largely due to the financial markets deterioration driven by the US sub-prime crisis. At the beginning of August 2007 The Moodie Report invested a hypothetical US$10,000 or local currency at prevailing exchange rates in ten travel retail-related stocks. Some are pure duty free/travel retail companies; some are parent or related groups. The resultant basket of stocks is The Moodie Reportfolio. For the full set of results for The Moodie Report s basket of shares go to UAE. Dubai Duty Free and FEXCO Merchant Services have launched Dynamic Currency Conversion (DCC) services for all 350 points of sale operated by the duty free retailer at Dubai International Airport. Delivered in partnership between Network International, the first acquirer to market DCC in the Middle East, and FEXCO, the DCC service enables international shoppers visiting Dubai Duty Free to pay for their credit card purchases in their home currency. The service is initially available to MasterCard cardholders with services commencing for VISA cardholders in early Dynamic Currency Conversion (DCC) enables merchants to provide international MasterCard cardholders with the ability to view the sale amount in both the merchant s local currency and the cardholder s home currency, and then allows the cardholder to choose their preferred currency by which to pay. These customers benefit from knowing exactly how much they are spending at the point of sale. For more on this story go to Page 6

7 RETAIL & COMMERCIAL SALES RESULTS QATAR. Qatar Duty Free broke the US$1 million barrier for sales in a single day on 11 November, marking a new record for a 24-hour period at Doha International Airport. The company is celebrating its tenth anniversary this year. The milestone was achieved amid strong passenger growth at the location, noted Qatar Duty Free Senior Vice President Keith Hunter. Although we are growing at a rapid pace of around +25% compared to last year, the magical figure of US$1 million in a single day has been just out of our reach for some time now, he said. I think it was a fantastic achievement by our team. They really stepped up to the mark to ensure that every effort was made to beat this record. Having now passed this hurdle, we are more determined than ever to make hitting this target a norm. We have set ourselves some very aggressive budgets based on the trend we foresee in the coming months and year, and we are confident in maintaining this rate of growth. New route launches and additional frequencies to existing destinations by Qatar Airways will continue to pave the way for Qatar Duty Free s expansion. We are also seeing a very healthy increase in passenger spend and a preference to purchase high value luxury goods. If there are no further setbacks to the industry due to any natural calamities, security restrictions and other unavoidable circumstances, we will be ending our year on a winning note. I would also like to convey my gratitude to all our suppliers who are constantly supporting and encouraging us as they see our potential and share our vision. Now that we have crossed the US$1 million in a day, we are chasing the US$2 million day, Hunter said. DATA ROOM PASSENGER TRAFFIC NEWS INTERNATIONAL. Global passenger demand grew markedly in October, with ACI member airports reporting a solid +7.7% year-on-year increase. International passenger traffic grew by a robust +9.9% while domestic traffic rose by +6.1%. For the first ten months of 2010 world passenger traffic increased by +6.4%, with international traffic growing by +7.6% and domestic traffic rising by +5.4% as compared to the same period in ACI World Economics Director Andreas Schimm commented: Passenger growth is very robust and will most likely hold above +6% at year end which is excellent news after a -2% drop in Looking at regional results what is striking is that growth curves are converging. Growth in North America and Europe is accelerating whereas it has been slowing down in Middle East, Asia Pacific and Latin America/Caribbean regions. ACI said that growth remains weak or negative in some key markets such as Japan, UK and Mexico as well as at some US airports, but they are outperforming the previous lows. Russia, South Korea, Argentina and Brazil spearhead October results, while Shanghai continues to outperform other Chinese airports driven by the World Expo. A number of Spanish airports have also reported very solid double-digit growth defying the flat national economy. Schimm concluded: It seems the industry is moving into the post-recovery phase with less peak growth but a broader base of growing markets underpinned by stronger demand across all regions particularly in international traffic which bodes well for the rest of the year and supports a positive outlook for Page 7

8 International airport traffic by region October 2010 ACI October 2010 Year to date region International Change International Change pax ( 000) on 2009 pax ( 000) on year Africa 5, % 51, % Asia Pacific 31, % 303, % Europe 78, % 697, % Lat. Am. & Caribbean 5, % 60, % Middle East 8, % 80, % North America 13, % 144, % ACI total 141, % 1,337, % Africa: Strong passenger growth was reported in popular tourist destinations, with international traffic up by +10.7%. Positive results included Cairo (+8.8%), Casablanca (+12%), Hurghada (+13%), Johannesburg (+7.6%), Saint Denis (+14.9%), Sharm El Sheikh (+15.1%) and Tunis (+15.5%). Asia Pacific: Across the region, international traffic grew by +12.5% and domestic by +8.6%, leading all regions in both categories. Traffic leaders were Incheon (+26.3%) and Shanghai (+28.9%), followed by strong results in other key destinations including Hong Kong (+11.9%), Manila (+17.1%), Singapore (+7.9%) and Taipei (+14%). Kuala Lumpur s international traffic grew by +17.2% whereas domestic dropped by -1.8%; Jakarta traffic rose by +9.7%. Japanese airport traffic growth lagged behind the regional boom, with Narita showing a modest +1.8% increase and Haneda reporting a -1.9% decline. Indian airports Hyderabad (+13.8%) and Madras (+14.7%) led results in that country, followed by New Delhi (+7.4%) and Mumbai (+4.3%). Source: Airports Council International Europe: With a regional increase in international traffic of +9% as well as almost +6% increase in domestic travel, most of the largest hubs saw solid growth including Amsterdam (+8.2%), Frankfurt (+8.5%), London Heathrow (+7.2%), Madrid (+5.4%), Paris (+3.8%), Munich (+9.1%), and Rome (+11.5%). Latin America & Caribbean: Overall results for the region profited from continued strong growth in international traffic of +11.7%. Key airports in the region report good results: Brasilia (+4.8%), Cancún (+10.7%), Lima (+24.6%), Quito (+8.9%), and both of São Paulo s airports. Middle East: Traffic growth in the region is still robust at +9.1% for international traffic, with strong performances at several airports including Abu Dhabi (+13.3%), Dubai (+14.8%), Muscat (+23.1%), and Tel Aviv (+6%). However, Kuwait saw a loss of international traffic (-4.8%) as did Bahrain (-5.8%). North America: In the US and Canada international traffic grew by +8.7% and domestic traffic by +4.4%. All the largest airports in the sample (over 3 million passengers) reported positive traffic growth for October: Atlanta (+3.8%), Chicago O Hare (+5.6%), Dallas/Fort Worth (+4.2%), Houston (+3.5%), Las Vegas (+2%), Los Angeles (+4.8%), New York JFK (+5.6%) and San Francisco (+7.4%), which boosts results for the year-todate averages as well. OAG ranking of world airports by international commercial passenger flight departures, week commencing 13 Dec 2010 Rank Rank Airport Country Flights Change in week on year* 1 2 London Heathrow UK 4,089 +3% 2 1 Paris Charles de Gaulle France 3,930 1% 3 3 Frankfurt International Germany 3,565 +3% 4 4 Amsterdam Schiphol Netherlands 3,492 +6% 5 5 Munich International Germany 2,585 +5% 6 8 Hong Kong International UAE 2, % 7 6 Dubai International China SAR 2,515 +7% 8 7 Singapore Changi Spain 2,498 +7% 9 9 Madrid Barajas Singapore 2,325 +5% Zürich Austria 2,119 +5% Vienna Switzerland 2,072 +2% Toronto Lester B Pearson Int. Canada 2,036 +4% Brussels Denmark 1,860 +6% Copenhagen Kastrup UK 1,852 +8% Bangkok Suvarnabhumi Int. Belgium 1,846 +6% * w/c 13/12/2010 vs w/c 14/12/2009 Source: OAG TRINITY FORUM THE February 2011 Pullman Bangkok King Power Hotel, Bangkok,Thailand Airports Retailers Brands Announcing the World s Premier Airport Commercial Revenues Conference Hosted by King Power International For details please contact ACI s Andreas Schimm at aschimm@aci.aero or The Moodie Report s Martin Moodie at Martin@TheMoodieReport.com Page 8

9 TRAVEL & TOURISM NEWS JAPAN. The number of Japanese travelling overseas in the year-end and New Year period from 23 December to 3 January is expected to climb by +3.4% year-on-year, according to a survey by JTB, reported by respected analyst Travel Journal International (TJI) Online. This would be the first time in four years that the market has grown in this period. Outbound travel numbers are expected to hit 582,000 in the period, said JTB, mainly due to the appreciation of the Japanese Yen against foreign currencies and the internationalisation of Tokyo Haneda Airport, which has added more choice and capacity for outbound travellers. Japan s popular New Year holiday season lasts for four days from 31 December, which is expected to influence overseas travel demand, noted TJI Online. China-bound traffic is expected to drop by -30%, however, because of the worsening of relations between the two states over an incident related to the disputed Senkaku Islands. OPPORTUNITIES IN WORLD TRAVEL RETAIL Business Manager Europe and Middle East CIRCA UK 106,903 + OTE 20% BONUS The Hershey's Company is the largest producer of quality chocolate in North America and a global leader in chocolate and sugar confectionary. Headquartered in USA, the Hershey's Company is a multibillion dollar corporation with operations throughout the globe and more than 13,000 employees worldwide. It offers such iconic brands as Hershey s, Reese s, Hershey s Kisses, Kit Kat, Twizzlers and Ice Breakers as well as the smooth, creamy indulgence of Hershey s Bliss chocolates. As part of their rapid ongoing expansion, they are currently seeking a dynamic Business Manager World Travel Retail (WTR) Europe/ME to support the WTR Director to develop routes to market for the WTR business and ensure achievement of Hershey's market share objectives. In addition to this, the incumbent will be responsible for strategizing and executing effective retail consumer programs to achieve all financial and distribution targets; spearheading increase in distribution and placement of Hershey's products; and leading the reporting requirements. The ideal candidate must have a Bachelor s degree with 5 7 years sales experience in Distributor / Key Accounts Management in an FMCG company with strong understanding of Marketing and Finance. Previous experience in Duty Free Channel would be preferred, whilst strong interpersonal, leadership and team building skills are imperative. The role demands excellent planning and execution skills and the incumbent must display proactive and positive nature, strong negotiation skills with a proven track record in account management. The role will require extensive travel. Tessera has been retained by Hershey s to carry out this search. Interested candidates are requested to apply to Sarah Sohail along with details of your current salary and benefits to the following sarah@tesserasearch.com Any direct or third party applications will be forwarded to Tessera Executive Search for their consideration. W W W. T E S S E R A S E A R C H. C O M DUBAI LONDON TORONTO KARACHI DESIGNED BY EVIEW 360 USA Page 9

10 South Korea will attract the biggest number with 108,000 visitors, up +6.9% for an 18.6% market share, slightly higher than a year earlier. However the survey does not take into account the potential fallout from Japan due to the recent firing of artillery to South Korea, said TJI Online. European volumes will hit 68,000, up by +6.3% for an 11.7% market share, said the survey. Editor s note: The Moodie Report works closely with TJI Online, the largest English-language travel trade news source in Japan. Week in, week out, it provides timely and sharp analysis of the all-important Japanese travel market international and domestic. To subscribe please visit It comes with our highest recommendation. US (HAWAII). Visitor spending in Hawaii rose by +24.7% year-on-year in October to US$961.5 million, according to the Hawaii Tourism Authority. Spending by the all-important Japanese visitor base rose by +12% to US$176.2 million, driven by sharp increases in per person per trip, and per person per day spending. Hawaii arrivals numbers and spending: October 2010 vs October 2009 Visitor arrivals Average length of stay (days) Spending per person per trip (US$) Arrivals from Oct 2010 Change on year Oct 2010 Change on year Oct 2010 Change on year US West 245, % % 1, % US East 119, % % 1, % Japan 105, % % 1, % Canada 26, % % 1, % Others 67, % % 2, % Total by air 564, % % 1, % Total by ship 10, % % % Total 574, % % 1, % Arrivals from Jan Oct 2010 Change on year Jan Oct 2010 Change on year Jan Oct 2010 Change on year US West 2,459, % % 1, % US East 1,374, % % 1, % Japan 1,015, % % 1, % Canada 302, % % 1, % Others 646, % % 2, % Total by air 5,798, % % 1, % Total by ship 74, % % % Total 5,873, % % 1, % Source: Hawaii Department of Business Economic Development & Tourism Research & Economic Analysis Division The growth in total visitor spending was due to a boost in average daily visitor spending (+9.6%) and a +13.6% increase in total visitor arrivals to 574,425 visitors. Total arrivals by air rose +14% from October 2009 to 564,336 visitors. US West (+21.4%), Canada (+17.2%) and US East (+6.1%) showed strong positive growth. Japanese visitor arrivals increased by just +1.6% year-on-year (and by +5.1% for the first ten months of 2010). Total expenditures for the first ten months were US$9.33 billion an increase of +14.7%, and more than US$1 billion over the same period last year. Page 10

11 PEOPLE NEWS, JOBS, EVENTS & NOTICES ASIA PACIFIC. King Power Traveler President Rakhita Jayawardena, one of the most experienced executives in the inflight retail business, will deliver the closing keynote address at ARC2011 Asia-Pacific, which takes place in Macau on 11/12 January. Jayawardena will deliver his address on the subject of Airlines & Suppliers Working in Partnership an issue for which he is well qualified, noted the event organisers, having managed and operated more than 40 airline concession and supply service contracts globally. With a career in duty free spanning three decades, Jayawardena has held high-profile positions with Air Lanka and South African Airways and has been President of Inflight Duty Free Shop, Alpha On Board Sales & Services and now King Power Traveler. He was also founding President of the Asia Pacific Travel Retail Association (APTRA). For more on ARC2011 Asia-Pacific go to or INTERNATIONAL. Justin Boxford has been appointed Vice President, Estée Lauder and Tom Ford Beauty, Travel Retailing Worldwide. He succeeds Virginie Descamps who has joined the Estée Lauder Companies Asia-Pacific Region as Vice President and General Manager for La Mer and Jo Malone. In turn Tancrède Amacker has been appointed Vice President, Aramis and Designer Fragrances, Origins and Beauty Bank, Travel Retailing Worldwide, replacing Boxford. INTERNATIONAL. DFS is the latest big-name sponsor to lend its support to the Trinity Forum 2011, to be held in Bangkok on February The event, organised by The Moodie Report and Airports Council International and hosted by Airports of Thailand and King Power International, has attracted the strongest line-up of speakers ever seen at an industry conference, with the CEOs of the world s biggest travel retailers confirmed to appear, in addition to senior executives from leading brand-owners and airports. DFS becomes a Gold Sponsor of the event, which is to be held at the Pullman King Power Hotel in the heart of the Thai capital. Leading food & beverage operator SSP is Platinum Sponsor of the event, while Lagardère Services, owner of news & books chain Relay and duty free & luxury goods specialist Aelia, is also a Gold Sponsor. The Moodie Report is also delighted to confirm the participation of confectionery supplier Ferrero as a coffee break sponsor. Full details of the programme and registration information appear at UAE. Local businessman (and supplier to Dubai Duty Free) Gurbax Singh won the Dubai Duty Free Golf World Cup last week. He carded superb scores of 37 stableford points at The Els Club and 41 at the Dubai Creek Golf & Yacht Club over the popular two-day tournament. Singh s combined 78 points placed him a clear five stableford points ahead of the rest of the field. For more on this story and pictures go to Thank you for your readership and support of The Moodie Report. Martin Moodie, Founder and Chairman Moodie Interactive: Click for the advertiser s website Page 11