STATISTICAL REPORT. Aviation. Domestic airline on time performance

Transcription

1 STATISTICAL REPORT Aviation Domestic airline on time performance

2 Commonwealth of Australia 2016 ISSN: Ownership of intellectual property rights in this publication Unless otherwise noted, copyright (and any other intellectual property rights, if any) in this publication is owned by the Commonwealth of Australia (referred to below as the Commonwealth). Disclaimer The material contained in this publication is made available on the understanding that the Commonwealth is not providing professional advice, and that users exercise their own skill and care with respect to its use, and seek independent advice if necessary. The Commonwealth makes no representations or warranties as to the contents or accuracy of the information contained in this publication. To the extent permitted by law, the Commonwealth disclaims liability to any person or organisation in respect of anything done, or omitted to be done, in reliance upon information contained in this publication. Creative Commons licence With the exception of (a) the Coat of Arms; and (b) the Department of Infrastructure and Regional Development s photos and graphics, copyright in this publication is licensed under a Creative Commons Attribution 3.0 Australia Licence. Creative Commons Attribution 3.0 Australia Licence is a standard form licence agreement that allows you to copy, communicate and adapt this publication provided that you attribute the work to the Commonwealth and abide by the other licence terms. A summary of the licence terms is available from The full licence terms are available from Use of the Coat of Arms The Department of the Prime Minister and Cabinet sets the terms under which the Coat of Arms is used. Please refer to the Department s Commonwealth Coat of Arms and Government branding web page and, in particular, the Guidelines on the use of the Commonwealth Coat of Arms publication. An appropriate citation for this report is: Bureau of Infrastructure, Transport and Regional Economics (BITRE), 2016, Domestic airline on time performance, Statistical Report, BITRE, Canberra ACT. Contact us This publication is available in PDF format. All other rights are reserved, including in relation to any Departmental logos or trade marks which may exist. For enquiries regarding the licence and any use of this publication, please contact: Bureau of Infrastructure, Transport and Regional Economics (BITRE) Department of Infrastructure and Regional Development GPO Box 501, Canberra ACT 2601, Australia Telephone: (international) Fax: (international) bitre@infrastructure.gov.au Website: Inquiries Should you require additional information about the statistics contained in this publication: Telephone (02) or Facsimile (02) Electronic mail: AVSTATS@infrastructure.gov.au Web site: ii

3 Foreword The Bureau of Infrastructure, Transport and Regional Economics (BITRE) monitors the punctuality and reliability of major domestic airlines operating between Australian airports. The purpose of this is to allow for evaluation of overall industry and individual airline performance, so that consumers of air travel can make informed decisions. The following domestic airlines currently report this information monthly to the BITRE: Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines. Data has been gathered since November 2003, although some airlines commenced reporting at a later date, including Jetstar which first reported in May 2004, MacAir in July 2005, Tigerair Australia in April 2008 and Virgin Australia Regional Airlines in May MacAir ceased operations in February 2009 and data was not received for December 2008 onwards. Virgin Blue was rebranded as Virgin Australia in May 2011 and Tiger Airways was rebranded as Tigerair Australia in July 2013 and time series data in Microsoft Excel spread sheet format on the BITRE website have been revised to reflect these changes. Services operated by Skywest on behalf of Virgin Australia using ATR/F100 aircraft commenced in November 2011 and were shown separately as Virgin Australia ATR/F100 Operations. Virgin Australia Regional Airlines commenced operations in May It was formed after the acquisition of Skywest by Virgin Australia and represented a combination of operations previously reported under Skywest and Virgin Australia ATR/F100 Operations. In January 2016, Virgin Australia transferred their ATR fleet from Virgin Australia Regional Airlines to Virgin Australia. Information presented in this report is for Australian domestic routes for which the passenger load averaged or more passengers per month over the previous six months and where two or more airlines operated in competition on those routes. There were 63 routes that met these criteria for all twelve months in and another 3 routes did so for a shorter period of the year. Over time, routes which meet these criteria change as airline networks and traffic levels vary. Participating airlines report their overall monthly network performance where this is possible. Total industry figures encompass all services operated by reporting airlines only. These airlines collectively carried over 95 per cent of total domestic passengers (regular public transport only) in The method of capturing on time performance varies between airlines utilising different recording systems. Jetstar and Qantas jet aircraft use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance. Regional Express, Tigerair Australia, Virgin Australia, Virgin Australia Regional Airlines and the Qantas non-jet fleet record on time performance manually using records from pilots, gate agents and/or ground crews. After initial data is collected, aggregate reports are audited internally by participating airlines prior to publication. Reports and detailed time series data in Microsoft Excel spreadsheet format are available from the BITRE website at: iii

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5 Contents... Page Industry performance... 1 Individual routes... 9 Airports Definitions v

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7 Industry performance For the year ended June 2016, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 86.1 per cent for on time arrivals and 86.7 per cent for on time departures. Cancellations represented 1.6 per cent of all scheduled flights. The equivalent figures for were 85.1 per cent for arrivals, 86.5 per cent for departures and 1.4 per cent for cancellations. The figures for were above the long term average performance for all routes (82.8 per cent for arrivals and 84.2 per cent for departures). The rate of cancellations was higher than the long term average of 1.4 per cent. Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 89.5 per cent, followed by Qantas at 88.8 per cent, Tigerair Australia at 84.4 per cent and Jetstar at 78.2 per cent. QantasLink was the best performing regional airline for on time arrivals at 86.4 per cent, followed by Regional Express at 85.5 per cent and Virgin Australia Regional Airlines at 83.8 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 87.5 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 88.8 per cent. Virgin Australia also achieved the highest level of on time departures for at 90.6 per cent, followed by Qantas at 89.7 per cent, Tigerair Australia at 85.5 per cent and Jetstar at 75.1 per cent. The regional airlines were led by Regional Express at 88.5 per cent, followed by QantasLink at 87.1 per cent and Virgin Australia Regional Airlines at 85.2 per cent. The Qantas network recorded 88.3 per cent for on time departures while the Virgin Australia network recorded 90.0 per cent. QantasLink had the highest percentage of cancellations (2.6 per cent) during , followed by Jetstar (2.2 per cent), Virgin Australia Regional Airlines (2.1 per cent), Virgin Australia (1.5 per cent), Qantas (1.1 per cent), Tigerair Australia (1.0 per cent) and Regional Express (0.5 per cent). Airlines on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages Of the 63 routes which met the criteria for on time performance reporting for all 12 months in , the Brisbane-Mount Isa route had the highest percentage of on time arrivals (95.8 per cent) and the highest percentage of on time departures (96.3 per cent). The Port Macquarie-Sydney route had the lowest percentage of on time arrivals (68.0 per cent) and the Sunshine Coast-Melbourne route had the lowest percentage of on time departures (69.6 per cent). Cancellations were highest on the Moranbah-Brisbane route at 7.2 per cent, followed by the Brisbane-Moranbah route at 6.9 per cent, the Canberra-Sydney route at 5.5 per cent, the Sydney-Canberra route at 5.3 per cent and the Gladstone-Brisbane route at 3.6 per cent. 1

8 Mount Isa Airport recorded the highest percentage of on time arrivals (95.8 per cent) and Newman Airport recorded the highest percentage of on time departures (94.9 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (72.9 per cent) and Sunshine Coast Airport recorded the lowest percentage of on time departures (72.0 per cent). These figures only refer to reported routes and do not cover all flights at these airports. 2

9 Industry performance Table 1 On time performance for the year ended June 2016 Total Industry Sectors Cancellations Scheduled Flown No. % No. % No. % Jetstar Qantas QantasLink Regional Express Tigerair Australia Virgin Australia Virgin Australia Regional Airlines All Airlines Qantas - all QF designated services Virgin Australia - all VA designated services Total airline network data (including routes not shown in this report). Airlines on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages Table 2 Top ten routes for on time performance for the year ended June 2016 (participating airlines only) Route (%) Brisbane-Mount Isa 95.8 Brisbane-Mount Isa 96.3 Mount Isa-Brisbane 95.2 Darwin-Alice Springs 95.2 Perth-Newman 94.8 Perth-Newman 95.1 Darwin-Alice Springs 94.6 Newman-Perth 94.9 Newman-Perth 94.4 Mount Isa-Brisbane 94.1 Perth-Darwin 94.0 Perth-Port Hedland 94.0 Canberra-Adelaide 93.8 Adelaide-Canberra 93.4 Adelaide-Canberra 93.6 Perth-Karratha 93.2 Alice Springs-Darwin 93.4 Perth-Darwin 93.1 Townsville-Brisbane 93.1 Adelaide-Port Lincoln 93.0 Route On Time Table 3 Top ten airports for on time performance for the year ended June 2016 (participating airlines and reported routes only) Airport (%) Airport Mount Isa 95.8 Newman 94.9 Newman 94.8 Mount Isa 94.1 Alice Springs 93.9 Port Hedland 92.3 Proserpine 91.9 Karratha 92.0 Moranbah 91.2 Port Lincoln 91.9 Port Lincoln 91.1 Kalgoorlie 91.4 Bundaberg 90.9 Moranbah 91.1 Port Hedland 90.9 Bundaberg 90.7 Kalgoorlie 90.7 Townsville 90.7 Townsville 90.6 Alice Springs 90.2 On Time 3

10 BITRE Domestic Airline Performance Total industry on time performance Figure 1 On time performance (by month from June 2011) Total Industry Jun-11 Aug-11 Oct-11 Dec-11 / on time (per cent) Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun-16 Figure 2 Cancellations (by month from June 2011) Total Industry 6.0 Volcanic ash cloud from Chile 5.0 (per cent) Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun-16 Cancellations 4

11 Industry performance Major domestic airlines on time performance Figure 3 On time performance (by month from June 2011) Jetstar / on time (per cent) Cancellations (per cent) Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun-16 Cancellations Figure 4 On time performance (by month from June 2011) Qantas / on time (per cent) Cancellations (per cent) Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun-16 Cancellations During October 2011 there were disruptions to Qantas services on several days due to industrial disputes and the entire fleet was grounded for nearly 48 hours at the end of the month. 5

12 BITRE Domestic Airline Performance Figure 5 On time performance (by month from June 2011) Tigerair Australia / on time (per cent) Cancellations (per cent) 55 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun Cancellations No data for Tigerair Australia for July 2011 as it was grounded by CASA from 2/7/2011 to 11/8/2011. Figure 6 On time performance (by month from June 2011) Virgin Australia / on time (per cent) Cancellations (per cent) 60 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun Cancellations In January 2016, Virgin Australia transferred their ATR fleet from Virgin Australia Regional Airlines to Virgin Australia. 6

13 Industry performance Major regional airlines on time performance Figure 7 On time performance (by month from June 2011) QantasLink / on time (per cent) Cancellations (per cent) Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun-16 Cancellations Figure 8 On time performance (by month from June 2011) Regional Express / on time (per cent) Cancellations (per cent) 60 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun Cancellations 7

14 BITRE Domestic Airline Performance Figure 9 On time performance (by month from June 2011) Virgin Australia Regional Airlines / on time (per cent) Cancellations (per cent) Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Dec-13 Feb-14 Apr-14 Jun-14 Aug-14 Oct-14 Dec-14 Feb-15 Apr-15 Jun-15 Aug-15 Oct-15 Dec-15 Feb-16 Apr-16 Jun-16 Cancellations Virgin Australia Regional Airlines commenced operations in May It was formed after the acquisition of Skywest by Virgin Australia and represented a combination of operations previously reported under Skywest and Virgin Australia ATR/F100 Operations. In January 2016, Virgin Australia transferred their ATR fleet from Virgin Australia Regional Airlines to Virgin Australia. 8

15 Individual routes On time performance is reported for all routes where the passenger load averages over 8000 passengers per month over the previous six months, and where two or more airlines operate in competition on those routes. There are now 66 routes which meet this definition. Over time, however, routes which meet this definition may change as airline networks and traffic levels vary. Sectors Cancellations Sched. Flown No. % No. % No. % Adelaide-Alice Springs Qantas Virgin Australia All Airlines Adelaide-Brisbane Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Adelaide-Canberra Qantas Virgin Australia All Airlines Adelaide-Gold Coast Jetstar Virgin Australia All Airlines Adelaide-Melbourne Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Adelaide-Perth Jetstar Qantas Virgin Australia All Airlines Adelaide-Port Lincoln QantasLink Regional Express All Airlines Adelaide-Sydney Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Albury-Sydney QantasLink Regional Express Virgin Australia Virgin Australia Regional Airlines All Airlines

16 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Alice Springs-Adelaide Qantas Virgin Australia All Airlines Alice Springs-Darwin QantasLink Virgin Australia All Airlines Armidale-Sydney QantasLink Regional Express All Airlines Ayers Rock-Sydney Jetstar Virgin Australia All Airlines Ballina-Sydney Jetstar Regional Express Virgin Australia All Airlines Brisbane-Adelaide Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Brisbane-Bundaberg QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Brisbane-Cairns Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Brisbane-Canberra Qantas QantasLink Virgin Australia All Airlines Brisbane-Darwin Jetstar Qantas Tigerair Australia Virgin Australia All Airlines

17 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Brisbane-Emerald QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Brisbane-Gladstone QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Brisbane-Hamilton Island QantasLink Virgin Australia All Airlines Brisbane-Hobart Jetstar Qantas Virgin Australia All Airlines Brisbane-Mackay Jetstar QantasLink Virgin Australia All Airlines Brisbane-Melbourne Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Brisbane-Moranbah QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Brisbane-Mount Isa Qantas QantasLink Virgin Australia All Airlines Brisbane-Newcastle Jetstar QantasLink Virgin Australia All Airlines Brisbane-Perth Qantas Virgin Australia All Airlines Brisbane-Proserpine Jetstar Virgin Australia All Airlines

18 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Brisbane-Rockhampton QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Brisbane-Sydney Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Brisbane-Townsville Jetstar Qantas QantasLink Virgin Australia All Airlines Broome-Perth Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Bundaberg-Brisbane QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Cairns-Brisbane Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Cairns-Melbourne Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Cairns-Sydney Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Cairns-Townsville (From September 2015 only) QantasLink Regional Express All Airlines Canberra-Adelaide Qantas Virgin Australia All Airlines

19 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Canberra-Brisbane Qantas QantasLink Virgin Australia All Airlines Canberra-Melbourne Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Canberra-Sydney Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Coffs Harbour-Sydney QantasLink Tigerair Australia Virgin Australia All Airlines Darwin-Alice Springs QantasLink Virgin Australia All Airlines Darwin-Brisbane Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Darwin-Melbourne Jetstar Qantas Virgin Australia All Airlines Darwin-Perth Qantas Virgin Australia All Airlines Darwin-Sydney Jetstar Qantas Virgin Australia All Airlines Dubbo-Sydney QantasLink Regional Express All Airlines

20 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Emerald-Brisbane QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Geraldton-Perth QantasLink Virgin Australia Regional Airlines All Airlines Gladstone-Brisbane QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Gold Coast-Adelaide Jetstar Virgin Australia All Airlines Gold Coast-Melbourne Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Gold Coast-Sydney Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Hamilton Island-Brisbane QantasLink Virgin Australia All Airlines Hamilton Island-Melbourne (From September 2015 only) Qantas Virgin Australia All Airlines Hamilton Island-Sydney Jetstar Qantas QantasLink Virgin Australia All Airlines Hobart-Brisbane Jetstar Qantas Virgin Australia All Airlines

21 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Hobart-Melbourne Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Hobart-Sydney Jetstar Qantas QantasLink Virgin Australia All Airlines Kalgoorlie-Perth Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Karratha-Perth Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Launceston-Melbourne Jetstar QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Launceston-Sydney Jetstar Virgin Australia All Airlines Mackay-Brisbane Jetstar QantasLink Virgin Australia All Airlines Melbourne-Adelaide Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Melbourne-Brisbane Jetstar Qantas Tigerair Australia Virgin Australia All Airlines

22 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Melbourne-Cairns Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Melbourne-Canberra Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Melbourne-Darwin Jetstar Qantas Virgin Australia All Airlines Melbourne-Gold Coast Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Melbourne-Hamilton Island (From September 2015 only) Qantas Virgin Australia All Airlines Melbourne-Hobart Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Melbourne-Launceston Jetstar QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Melbourne-Mildura QantasLink Regional Express Virgin Australia All Airlines Melbourne-Newcastle Jetstar Virgin Australia All Airlines Melbourne-Perth Jetstar Qantas Tigerair Australia Virgin Australia All Airlines

23 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Melbourne-Sunshine Coast Jetstar Virgin Australia All Airlines Melbourne-Sydney Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Mildura-Melbourne QantasLink Regional Express Virgin Australia All Airlines Moranbah-Brisbane QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Mount Isa-Brisbane Qantas QantasLink Virgin Australia All Airlines Newcastle-Brisbane Jetstar QantasLink Virgin Australia All Airlines Newcastle-Melbourne Jetstar Virgin Australia All Airlines Newman-Perth Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Perth-Adelaide Jetstar Qantas Virgin Australia All Airlines Perth-Brisbane Qantas Virgin Australia All Airlines

24 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Perth-Broome Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Perth-Darwin Qantas Virgin Australia All Airlines Perth-Geraldton QantasLink Virgin Australia Regional Airlines All Airlines Perth-Kalgoorlie Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Perth-Karratha Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Perth-Melbourne Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Perth-Newman Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Perth-Port Hedland Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Perth-Sydney Jetstar Qantas Tigerair Australia Virgin Australia All Airlines

25 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Port Hedland-Perth Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Port Lincoln-Adelaide QantasLink Regional Express All Airlines Port Macquarie-Sydney QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Proserpine-Brisbane Jetstar Virgin Australia All Airlines Rockhampton-Brisbane QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Sunshine Coast-Melbourne Jetstar Virgin Australia All Airlines Sunshine Coast-Sydney Jetstar QantasLink Virgin Australia All Airlines Sydney-Adelaide Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Sydney-Albury QantasLink Regional Express Virgin Australia Virgin Australia Regional Airlines All Airlines Sydney-Armidale QantasLink Regional Express All Airlines Sydney-Ayers Rock Jetstar Virgin Australia All Airlines

26 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Sydney-Ballina Jetstar Regional Express Virgin Australia All Airlines Sydney-Brisbane Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Sydney-Cairns Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Sydney-Canberra Qantas QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Sydney-Coffs Harbour QantasLink Tigerair Australia Virgin Australia All Airlines Sydney-Darwin Jetstar Qantas Virgin Australia All Airlines Sydney-Dubbo QantasLink Regional Express All Airlines Sydney-Gold Coast Jetstar Qantas QantasLink Tigerair Australia Virgin Australia All Airlines Sydney-Hamilton Island Jetstar Qantas QantasLink Virgin Australia All Airlines

27 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Sydney-Hobart Jetstar Qantas QantasLink Virgin Australia All Airlines Sydney-Launceston Jetstar Virgin Australia All Airlines Sydney-Melbourne Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Sydney-Perth Jetstar Qantas Tigerair Australia Virgin Australia All Airlines Sydney-Port Macquarie QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Sydney-Sunshine Coast Jetstar QantasLink Virgin Australia All Airlines Sydney-Tamworth (From September 2015 only) QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines Sydney-Townsville Jetstar Qantas Virgin Australia All Airlines Sydney-Wagga Wagga QantasLink Regional Express All Airlines Tamworth-Sydney (From September 2015 only) QantasLink Virgin Australia Virgin Australia Regional Airlines All Airlines

28 BITRE Domestic Airline Performance Sectors Cancellations Sched. Flown No. % No. % No. % Townsville-Brisbane Jetstar Qantas QantasLink Virgin Australia All Airlines Townsville-Cairns (From September 2015 only) QantasLink Regional Express All Airlines Townsville-Sydney Jetstar Qantas Virgin Australia All Airlines Wagga Wagga-Sydney QantasLink Regional Express All Airlines

29 Airports On time performance is reported for all routes where the passenger load averages over 8000 passengers per month, and where two or more airlines operate in competition. The following data reports by airport against flights operated on those routes only. This year, 8 major city airports and 33 regional city airports are covered. Airport Sectors Sectors Flown No. % Flown No. % Adelaide Jetstar Qantas QantasLink Regional Express Tigerair Australia Virgin Australia All Airlines Relates to services to and from Alice Springs, Brisbane, Canberra, Gold Coast, Melbourne, Perth, Port Lincoln and Sydney. Albury QantasLink Regional Express Virgin Australia Virgin Australia Regional Airlines All Airlines Relates to services to and from Sydney only. Alice Springs Qantas QantasLink Virgin Australia All Airlines Relates to services to and from Adelaide and Darwin. Armidale QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Ayers Rock Jetstar Virgin Australia All Airlines Relates to services to and from Sydney only. Ballina Jetstar Regional Express Virgin Australia All Airlines Relates to services to and from Sydney only. 23