AVIATION STATISTICS. Airline On Time Performance Annual Report OTP 55

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1 AVIATION STATISTICS Airline Performance 2007 Annual Report OTP 55

2 BITRE Aviation Statistics OTP 55 Commonwealth of Australia 2008 ISSN This work is copyright and the data contained in this publication should not be reproduced or used in any form without acknowledgement. Enquiries Bureau of Infrastructure, Transport and Regional Economics GPO Box 501 Canberra ACT 2601 Telephone: Facsimile: Web site: This publication, including a spreadsheet of the time-series data, can be downloaded from the BITRE web site: Disclaimers BITRE seeks to publish its work to the highest professional standards. However, it cannot accept responsibility for any consequences arising from the use of information herein. Readers should rely on their own skill and judgment in applying any information or analysis to particular issues or circumstances. ii

3 Foreword FOREWORD The Bureau of Infrastructure, Transport and Regional Economics (BITRE) reports on domestic aviation on time performance of participating Australian domestic airlines: Jetstar, Qantas, QantasLink, Regional Express, Skywest Airlines, and Virgin Blue. Reporting commenced in November Macair, which commenced reporting in July 2005, only supply total network data as they have no competitive routes. The purpose of collecting this information is to monitor overall industry and individual airline performance on punctuality and to allow consumers of air travel to make informed decisions when planning air travel. On time performance is reported for all routes where the passenger load averages over passengers per month and where two or more airlines operate in competition. There are currently 46 routes which meet this definition. However, over time, routes which meet this criteria may change as airline networks and traffic levels vary. Airlines also report overall monthly network performance. Total industry figures refer to all services operated by reporting airlines only. This currently represents over 99 per cent of scheduled domestic aviation services in Australia. The method of capturing on time performance varies between airlines utilising different recording systems. Jetstar and Qantas jet aircraft use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance. Virgin Blue, Macair, Regional Express, Skywest and the Qantas non-jet fleet record on time performance manually using records from pilots, gate agents and/or ground crews. Reports are published monthly on the BITRE web site. After collection of initial data, aggregate reports are subject to internal audit by participating airlines prior to publication. The target date for publication is within six weeks of the end of the reporting period. This report collates data for the total industry and individual routes and airports for the year ended 31 December Information on the total network for the year ending 31 December 2007 is presented on Page 1. On time performance reporting was provided for 46 different routes covering 28 airports for the year ending 31 December Detailed information on the performance of these routes is included in the tables beginning on Page 5, while detailed information on performance by airport is included from Page 15. The definitions can be found on Page 19. Detailed time series data is available in Microsoft Excel spreadsheet format from the BITRE web site at iii

4 BITRE Aviation Statistics OTP 55 iv

5 Contents CONTENTS Industry Performance...1 Individual Routes...5 Airports...15 Definitions...19 v

6 BITRE Aviation Statistics OTP 55 vi

7 Industry Performance INDUSTRY PERFORMANCE For the year ended 31 December 2007 airline on time performance over all routes operated by participating airlines (Jetstar, Macair, Qantas, QantasLink, Regional Express, Skywest Airlines and Virgin Blue) averaged 83.7 per cent in terms of on time departures and 82.2 per cent for on time arrivals. Cancellations averaged 1.2 per cent of all scheduled flights. The equivalent figures for the previous calendar year were 87.3 per cent for departures, 86.1 per cent for arrivals and 0.9 per cent for cancellations. The long term average performance for all routes since reporting commenced in November 2003 is 86.5 per cent for departures and 85.4 per cent for arrivals. Cancellations averaged 0.9 per cent of all scheduled flights. For the 2007 calendar year the highest level of on time departures was recorded in January at 89.6 per cent, while the highest level of on time arrivals was recorded in April at 88.7 per cent. The lowest percentage of cancellations was 0.7 per cent in January. The lowest level of on time performance was recorded in December with 77.1 per cent of departures and 75.2 per cent of arrivals being on time. The highest percentage of cancellations was also recorded in December with 1.5 per cent of scheduled flights cancelled. Of the major domestic airlines, Jetstar achieved the highest level of on time departures for 2007 at 84.1 per cent, while Qantas and Virgin Blue achieved 82.8 and 82.4 per cent respectively. QantasLink was the best performing regional airline with 85.7 per cent departures on time, followed by Regional Express (84.8 per cent), Skywest (82.8 per cent) and Macair (80.8 per cent). Skywest recorded the highest percentage of cancellations for the year at 2.5 per cent, followed closely by Macair at 2.3 per cent. Jetstar recorded the lowest level of cancellations at 0.6 per cent. The Canberra Adelaide route had the highest percentage of on time departures (90.5 per cent) out of the 46 routes which meet the criteria for on time performance reporting. Conversely, the Perth Brisbane route had the lowest percentage of on time departures (63.9 per cent). On time arrivals were also highest on the Canberra Adelaide route (90.7 per cent), and were lowest on the Sydney Albury route (69.6 per cent). Cancellations were highest on the Melbourne Sydney route (3.5 per cent). Canberra Airport recorded the highest percentage of on time departures (88.6 per cent), while Broome Airport recorded the lowest percentage (72.2 per cent). On time arrivals were also highest at Canberra Airport (85.9 per cent) and lowest at Albury Airport (69.6 per cent). 1

8 BITRE Aviation Statistics OTP 55 On time performance total industry for the 2007 calendar year Sectors Cancellations (%) Cancellations Scheduled Flown Departures Arrivals Departures Arrivals (%) Jetstar Macair Qantas QantasLink Regional Express Skywest Virgin Blue , All Airlines Top ten routes for on time performance for the 2007 calendar year (participating airlines only) Departures Arrivals Route (%) Route (%) Canberra-Adelaide 90.5 Canberra-Adelaide 90.7 Sydney-Townsville 89.9 Sydney-Townsville 87.3 Sydney-Maroochydore 89.3 Sydney-Maroochydore 84.9 Cairns-Brisbane 89.2 Cairns-Brisbane 88.8 Canberra-Melbourne 88.4 Canberra-Melbourne 85.8 Canberra-Brisbane 88.3 Canberra-Brisbane 85.8 Adelaide-Melbourne 87.9 Adelaide-Melbourne 87.6 Mackay-Brisbane 87.9 Mackay-Brisbane 86.3 Hobart-Sydney 87.8 Hobart-Sydney 86.9 Adelaide-Sydney 87.3 Adelaide-Sydney 88.1 Top ten airports for on time performance for the 2007 calendar year (participating airlines and reported routes only) Departures Arrivals Airport (%) Airport (%) Canberra 88.6 Canberra 85.9 Mackay 87.9 Rockhampton 85.1 Adelaide 87.0 Townsville 84.9 Rockhampton 86.6 Adelaide 84.9 Townsville 86.5 Maroochydore 83.9 Mildura 85.7 Kalgoorlie 83.7 Hobart 85.1 Hamilton Island 83.4 Coffs Harbour 85.0 Newcastle 83.3 Cairns 85.0 Brisbane 83.2 Brisbane 84.1 Mackay

9 Industry Performance Departures Total Industry 95% 90% All Airlines Qantas QantasLink Regional Express Skywest Virgin Blue Jetstar Macair Departures 85% 80% 75% 70% Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Month Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Arrivals Total Industry 95% 90% All Airlines Qantas QantasLink Regional Express Skywest Virgin Blue Jetstar Macair Arrivals 85% 80% 75% 70% Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Month Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Cancellations Total Industry 4.5% 4.0% 3.5% Skywest Jan % Mar % Apr % May % All Airlines QantasLink Skywest Jetstar Qantas Regional Express Virgin Blue Macair 3.0% Cancellations 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Month Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 3

10 BITRE Aviation Statistics OTP 55 4

11 Individual Routes INDIVIDUAL ROUTES On time performance is reported for all routes which are flown by two or more airlines where the passenger load averages over passengers per month. There are currently 46 routes which meet this definition. However, over time, routes which meet this definition may change as airline networks and traffic levels vary. Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Adelaide-Brisbane Jetstar Qantas Virgin Blue All Airlines Adelaide-Canberra Qantas Virgin Blue All Airlines Adelaide-Gold Coast Jetstar Virgin Blue All Airlines Adelaide-Melbourne Qantas Virgin Blue All Airlines Adelaide-Perth Qantas Virgin Blue All Airlines Adelaide-Sydney Jetstar Qantas Virgin Blue All Airlines Albury-Sydney QantasLink Regional Express All Airlines Ballina-Sydney Jetstar Regional Express Virgin Blue All Airlines

12 BITRE Aviation Statistics OTP 55 Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Brisbane-Adelaide Jetstar Qantas Virgin Blue All Airlines Brisbane-Cairns Jetstar Qantas Virgin Blue All Airlines Brisbane-Canberra Qantas QantasLink Virgin Blue All Airlines Brisbane-Darwin Jetstar Qantas Virgin Blue All Airlines Brisbane-Hamilton Island Jetstar Virgin Blue All Airlines Brisbane-Hobart Jetstar Virgin Blue All Airlines Brisbane-Mackay Jetstar QantasLink Virgin Blue All Airlines Brisbane-Melbourne Qantas Virgin Blue All Airlines Brisbane-Newcastle Jetstar QantasLink Virgin Blue All Airlines Brisbane-Perth Qantas Virgin Blue All Airlines

13 Individual Routes Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Brisbane-Proserpine Jetstar Virgin Blue All Airlines Brisbane-Rockhampton Jetstar QantasLink Virgin Blue All Airlines Brisbane-Sydney Qantas Virgin Blue All Airlines Brisbane-Townsville Jetstar Qantas Virgin Blue All Airlines Broome-Perth Qantas QantasLink Skywest Virgin Blue All Airlines Cairns-Brisbane Jetstar Qantas Virgin Blue All Airlines Cairns-Melbourne Jetstar Qantas Virgin Blue All Airlines Cairns-Sydney Jetstar Qantas Virgin Blue All Airlines Canberra-Adelaide Qantas Virgin Blue All Airlines

14 BITRE Aviation Statistics OTP 55 Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Canberra-Brisbane Qantas QantasLink Virgin Blue All Airlines Canberra-Melbourne Qantas QantasLink Virgin Blue All Airlines Coffs Harbour-Sydney QantasLink Virgin Blue All Airlines Darwin-Brisbane Jetstar Qantas Virgin Blue All Airlines Darwin-Melbourne Jetstar Virgin Blue All Airlines Dubbo-Sydney QantasLink Regional Express All Airlines Gold Coast-Adelaide Jetstar Virgin Blue All Airlines Gold Coast-Melbourne Jetstar Virgin Blue All Airlines Gold Coast-Sydney Jetstar Qantas Virgin Blue All Airlines Hamilton Island-Brisbane Jetstar Virgin Blue All Airlines

15 Individual Routes Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Hervey Bay-Sydney Jetstar Virgin Blue All Airlines Hobart-Brisbane Jetstar Virgin Blue All Airlines Hobart-Melbourne Jetstar Qantas Virgin Blue All Airlines Hobart-Sydney Jetstar Qantas Virgin Blue All Airlines Kalgoorlie-Perth Qantas QantasLink Skywest All Airlines Launceston-Melbourne Jetstar QantasLink Virgin Blue All Airlines Launceston-Sydney Jetstar Virgin Blue All Airlines Mackay-Brisbane Jetstar QantasLink Virgin Blue All Airlines Maroochydore-Melbourne Jetstar Virgin Blue All Airlines Maroochydore-Sydney Jetstar Virgin Blue All Airlines

16 BITRE Aviation Statistics OTP 55 Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Melbourne-Adelaide Qantas Virgin Blue All Airlines Melbourne-Brisbane Qantas Virgin Blue All Airlines Melbourne-Cairns Jetstar Qantas Virgin Blue All Airlines Melbourne-Canberra Qantas QantasLink Virgin Blue All Airlines Melbourne-Darwin Jetstar Virgin Blue All Airlines Melbourne-Gold Coast Jetstar Virgin Blue All Airlines Melbourne-Hobart Jetstar Qantas Virgin Blue All Airlines Melbourne-Launceston Jetstar QantasLink Virgin Blue All Airlines Melbourne-Maroochydore Jetstar Virgin Blue All Airlines Melbourne-Mildura QantasLink Regional Express All Airlines

17 Individual Routes Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Melbourne-Newcastle Jetstar QantasLink Virgin Blue All Airlines Melbourne-Perth Qantas Virgin Blue All Airlines Melbourne-Sydney Qantas Virgin Blue All Airlines Mildura-Melbourne QantasLink Regional Express All Airlines Newcastle-Brisbane Jetstar QantasLink Virgin Blue All Airlines Newcastle-Melbourne Jetstar QantasLink Virgin Blue All Airlines Perth-Adelaide Qantas Virgin Blue All Airlines Perth-Brisbane Qantas Virgin Blue All Airlines Perth-Broome Qantas QantasLink Skywest Virgin Blue All Airlines Perth-Kalgoorlie Qantas QantasLink Skywest All Airlines

18 BITRE Aviation Statistics OTP 55 Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Perth-Melbourne Qantas Virgin Blue All Airlines Perth-Port Hedland QantasLink Skywest All Airlines Perth-Sydney Qantas Virgin Blue All Airlines Port Hedland-Perth QantasLink Skywest All Airlines Proserpine-Brisbane Jetstar Virgin Blue All Airlines Rockhampton-Brisbane Jetstar QantasLink Virgin Blue All Airlines Sydney-Adelaide Jetstar Qantas Virgin Blue All Airlines Sydney-Albury QantasLink Regional Express All Airlines Sydney-Ballina Jetstar Regional Express Virgin Blue All Airlines Sydney-Brisbane Qantas Virgin Blue All Airlines

19 Individual Routes Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Sydney-Cairns Jetstar Qantas Virgin Blue All Airlines Sydney-Coffs Harbour QantasLink Virgin Blue All Airlines Sydney-Dubbo QantasLink Regional Express All Airlines Sydney-Gold Coast Jetstar Qantas Virgin Blue All Airlines Sydney-Hervey Bay Jetstar Virgin Blue All Airlines Sydney-Hobart Jetstar Qantas Virgin Blue All Airlines Sydney-Launceston Jetstar Virgin Blue All Airlines Sydney-Maroochydore Jetstar Virgin Blue All Airlines Sydney-Melbourne Qantas Virgin Blue All Airlines Sydney-Perth Qantas Virgin Blue All Airlines

20 BITRE Aviation Statistics OTP 55 Sectors Departures Arrivals Cancellations Sched. Flown No. % No. % No. % Sydney-Townsville Jetstar Virgin Blue All Airlines Sydney-Wagga Wagga QantasLink Regional Express All Airlines Townsville-Brisbane Jetstar Qantas Virgin Blue All Airlines Townsville-Sydney Jetstar Virgin Blue All Airlines Wagga Wagga-Sydney QantasLink Regional Express All Airlines

21 Airports AIRPORTS On time performance is reported for all routes where the passenger load averages over passengers per month and where two or more airlines operate in competition. The following data reports by airport against flights operated on those routes only. Departures Arrivals Sectors Sectors Flown No. % Flown No. % Adelaide Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Canberra, Gold Coast, Melbourne, Perth and Sydney. Albury Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Ballina Airport Jetstar Regional Express Virgin Blue All Airlines Relates to services to and from Sydney only. Brisbane Airport Jetstar Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Adelaide, Cairns, Canberra, Darwin, Hamilton Island, Hobart, Mackay, Melbourne, Newcastle, Perth, Proserpine, Rockhampton, Sydney and Townsville. Broome Airport Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Perth only. Cairns Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. 15

22 BITRE Aviation Statistics OTP 55 Departures Arrivals Sectors Sectors Flown No. % Flown No. % Canberra Airport Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane and Melbourne. Coffs Harbour Airport QantasLink Virgin Blue All Airlines Relates to services to and from Sydney only. Darwin Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane and Melbourne. Dubbo Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Gold Coast Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Adelaide, Melbourne and Sydney. Hamilton Island Airport Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. Hervey Bay Airport Jetstar Virgin Blue All Airlines Relates to services to and from Sydney only. Hobart Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. 16

23 Airports Departures Arrivals Sectors Sectors Flown No. % Flown No. % Kalgoorlie Airport Qantas QantasLink Skywest All Airlines Relates to services to and from Perth only. Launceston Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Mackay Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Maroochydore Airport Jetstar Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Melbourne Airport Jetstar Qantas QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Cairns, Canberra, Darwin, Gold Coast, Hobart, Launceston, Maroochydore, Mildura, Newcastle, Perth and Sydney. Mildura Airport QantasLink Regional Express All Airlines Relates to services to and from Melbourne only. Newcastle Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane and Melbourne. 17

24 BITRE Aviation Statistics OTP 55 Departures Arrivals Sectors Sectors Flown No. % Flown No. % Perth Airport Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Broome, Kalgoorlie, Melbourne, Port Hedland and Sydney. Port Hedland Airport QantasLink Skywest All Airlines Relates to services to and from Perth only. Proserpine Airport Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. Rockhampton Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Sydney Airport Jetstar Qantas QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Adelaide, Albury, Ballina, Brisbane, Cairns, Coffs Harbour, Dubbo, Gold Coast, Hervey Bay, Hobart, Launceston, Maroochydore, Melbourne, Perth, Townsville and Wagga Wagga. Townsville Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane and Sydney. Wagga Wagga Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. 18

25 Definitions DEFINITIONS On time departure On time arrival Cancellation On time departure percentage On time arrival percentage Cancellation percentage A flight departure is counted as "on time" if it departs the gate within 15 minutes of the scheduled departure time shown in the carriers' schedule. A flight arrival is counted as "on time" if it arrived at the gate within 15 minutes of the scheduled arrival time shown in the carriers' schedule. Neither diverted nor cancelled flights count as on time. A flight is regarded as a cancellation if it is cancelled or rescheduled less than 7 days prior to its scheduled departure time. The percentage of on time departures is measured against the number of departures operated on any particular sector. The percentage of on time arrivals is measured against the number of arrivals operated on any particular sector. The percentage of cancellations is measured against the number of services scheduled on any particular sector. 19

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